Claimed

Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Jan 23, 2025

Complaints 5128

Resolved

1769

Unresolved

3359

So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Ibibo Group / Goibibo

Having problems with Ibibo Group / Goibibo?

File a complaint and get it resolved by Ibibo Group / Goibibo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Ibibo Group / Goibibo

Recently resolved complaints

View all complaints

Declining refund and compensation

UPI payment deducted, flight booking failed. Refund not received

Unable to reach out to customer service to cancel the flight tickets

Refund flight still pending.

Bus Cancelled but Refund not received

Most useful reviews

mail I'd recovery of ibibo.com

No option to delete/edit my reviews on their site.

Money deducted from my account

how to open my ibibo mail account?

ibibo mail id not open

Money deducted from UPI but ticket not booked

Featured stories

Not provided rooms as per confirmation

Flight refund not initiated

Lost 40,000/- due to their bad customer services

Ibibo Group / Goibibo reviews & complaints(5128)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear GoIbibo Support Team,

I am writing to express my continued frustration regarding the unresolved issue of my flight tickets purchased in January and February 2020. As mentioned in my previous emails, I booked two tickets through your platform for travel during June and September 2020:

Riga to Chennai in June 2020
Chennai to Riga in September 2020
Unfortunately, due to the COVID-19 outbreak,...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Ibibo claims they Refunded me R6311 on 13 November for a Flight Ranch-Pune Indigo I cancelled.
I have checked all my accounts (have 9 and 5 credit cards). I sought to whom they Refunded and last 4 Digits of that ac no.
They SIMPLY REFUSE. 4 complaints logged in and each reply is go check yourself.
They said chk UPI limked ac in icici or any. I have only two UPI linked. I sent them bk stmts of NOV month which has NO Refunds.br...

Helpful

Found this helpful?

Write a comment

Address: Gurgoan

We had booked a flight from Ayodhya to Jaipur through GoIbibo. Booking ID - GOFLDNTAAB[protected]. This flight was cancelled by the sirline. We therefore requested for full refund. We should get the full refund as flight is cancelled by airline, but we were refunded Rs. 1, 566/- less. We should be refunded the balance Rs. 1, 566/- immediately....

Helpful

Found this helpful?

I have paid extra 20rs for refund the amount double if incase the bus booking is cancelled by the bus operator. But i got only 714rs, . But have paid rs 734rs to book the bus from Coimbatore to Bangalore on October 13. I want 2x the amount back to my wallet....

Helpful

Found this helpful?

Write a comment

Address: Gurgoan, Haryana

Website: Goibibo

My concern is regarding to full refund cancellation of ticket pnr are 5xxozp and 5xxjnq.
I have only received Rs 11030 whereas my ticket amount was Rs 21042
I am trying since 6 sep 2024 via mail and phone but still I am not received my amount.
You can connect any time on my alternate no[protected] and register no [protected].
You can also connect to to by via mail also @
[protected]@yahoo.co.in.
Ticket...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am writing to express my disappointment with the service I experienced while booking a bus ticket for my parents through your platform.

The bus that I booked was delayed by 1 hour and 30 minutes, and my parents were left stranded. Although the driver did call an hour before the scheduled departure to inform me of the delay, it was too late for my parents to wait as they had to reach a guest's place. Due to this, they had...

Helpful

Found this helpful?

Write a comment

Booking ID - GOFLDNTAND9PAGFB2006
Ahmedabad to Varanasi 8980/- amount

Flight cancelled - Refund not received yet its been a year almost .
Refund request initiated but no refund .

Kindly help and provide refund .
Booked from Goibibo so why customer has to suffer directly talking to airline .
Please resolve and refund...

Helpful

Found this helpful?

Write a comment

Hi there, I have just booked flight tickets for my family members and amount got deducted twice for the same booking. Could you please check and do the needful to provide a refund of INR 21395 to the source account at the earliest.

Mobile No- [protected]
Email ID - suchismita.[protected]@gmail.com...

Helpful

Found this helpful?

Write a comment

Using Goibibo for more than 10 years. Booked a Hotel in Goa on 15th July for a night. We could not go because of the Heavy Rain alert. Requested to process a refund or credit notes to plan on a later date. Followed up with Goibibo for more than 4 days in advance. Goibibo could not process even this simple request and gave reason, sorry hotel denied the request!...What is the point of going through Goibibo for Hotel booking if they can't help...

Helpful

Found this helpful?

Write a comment

On 4-June I tried booking train tickets via GoIbibo app while the money was deducted the booking could not be made as confirmed by the app on the same day. The app further showed that the refund is being issued and it should get credited by 10-June. Unfortunately that never happened. After I called them multiple times they assured me that the money will be credited within 48 hours while it never happened. Finally they told me to share the...

Helpful

Found this helpful?

Write a comment

Address: Durgapur Airport

I have a nightmare experience with cab booking from @goibibo on 11th June from Durgapur airport to Mayureswar.
First, you sent a different cab. I booked a diesel car but a CNG car came to receive me. There was no space for luggage at the back. I immediately registered a complaint.
Then the driver choose different route for the extra income. The shortest route is approx 90 km. But the driver chose the route that is expected...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: SURAT

Website: goibibo

There is no way to talk to executive regarding problem not listed in faqs, nor there is a valid email id to communicate. How the hell are we supposed to contact for our queries??

please contact me
vivek agarwal
ph. [protected]
email : [protected]@gmail.Com

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: [email protected]

Dear Gobibo team.. we had made an booking under PNR number ET557M for Taufique Ahamad from Doha to Lucknow and still did not receive the ticket and we have tried all best possible way to reach you and even searched ticket on Indigo cannot find. Our email is [protected]@probuilding.qa and whatsapp number for sending ticket is +[protected]...

Helpful

Found this helpful?

Write a comment

I tried booking flight from BLR to BOM for 17th May'24 - Gobibo asked for Rs 4221 which i paid via UPI. UPI ref[protected]. The amount got debited successfully but goibibo app shown error for flight booking. I tried reaching their customer care number[protected] but its useless for such topics.

Need the money back from Goibibo

Apr 18, 2024

Complaint marked as Resolved

After raising the complaint at this site i got message from ibibo and refund initiated. Thank you

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 18, 2024

Updated by janhaviab Immediately after raising complaint on this site, Go ibibo initiated the refund. Thank you to this site :)

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

I live in USA. I have made flight bookings for multiple members of my family online. The transaction went through goibibo.com, for my upcoming vacation to India. My plans have changed, and I want to cancel the tickets. goibibo does not have customer service, all the number they listed on their website or from google search have no response, or go to auto caller with no meaningful response. Can't open an account on their website as it has...

Helpful

Found this helpful?

Write a comment

Hi,

I would like to bring to your kind attention that I have cancelled my booking for the flight AI 852 on the 1st for PUN - DEL (PNR - 64UNQZ)

I still haven't received any updates on my refund. Inspite of cancellation, the Air India team is calling upon to check my boarding status. Their system has not been updated.

I request you to refund my amount at the earliest and kindly update me on the...

+2 photos

Helpful

Found this helpful?

Write a comment

Namaste,

In this hour I bought a ticket flight from Delhi to Dabolim for an amount if 5555, 56 rupees. For tomorrow with Air India.
The money was taking from my account but I haven't receive any confirmation e-mail nor e-mail with the ticket.
And in my account in the payment's details that appears in field "fines" so what's that ?
Could you reply quick and send me the flight ticket please.
Have...

Helpful

Found this helpful?

Write a comment

Address: Dazzlingstone orphanage,sirukalathur,kundrathur,, Near barath petrol punk

Goiboibo
Your bus booking from *Kilambakkam* to *Nagercoil* is confirmed. Your Goibibo booking ID is *GOBUSDT4473F1EE78* and PNR APP021CYE523.
I tried to contact ibibo but failed. Record message only coming.
passenger name Sasikumar....

+1 photos

Helpful

Found this helpful?

Write a comment

Address: delhi

I had booked hotel in pune name called hotel panchrantna residency on 28th of nov.its been 3 months now company has not refunded my amout of Rs. 1824. they denied checked in and after i called to goibibo customer care they said u will get refund but after so many phone calles to them they are not taking any action. or non giving me refund. they are fake claiming that ihave stayed in the hotel but they dont have any proof of that. i request...

Helpful

Found this helpful?

Write a comment

Why goibibo not refunding my money I made lot of refund requests but they still working on it again and again may be they don't want to give back anything. My Booking ID for train booking AP express vizag to NDLS on 12th of December TRNAV10PNSFQ4048DG...

+1 photos

Helpful

Found this helpful?

Write a comment