Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 42%
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1507
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
136
down
87

Phone:
Phone:
up
101
down
65

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
42%
Complaints
1507
Pending
118
Resolved
603
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Ibibo Group / Goibibo related photos (381)

Ibibo Group / Goibibo Complaints & Reviews

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Goibibo — wallet locked and I can't use the go cash

 Shridhar Hegde 111 on Jan 15, 2019
My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered email ID is shreeduh@gmail.com
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site....
Complaint comments  Read comments Complaint category Online Shopping

Ibibo Group / Goibibo — non-processing of approved refund by goibibo

 doctornaresh on Jan 14, 2019
I got an email confirming refund of an overcharged amount per email as given below. However i have neither received the refund nor can i find details from anywhere. Please sort it out if possible, including forwarding it within goibibo as necessary. Thnx1

"on sat, 5 jan at 1:16 pm, isng00781 wrote:
Dear mrs gupta,

Greetings from goibibo.com!!!

Kindly ignore the above mail.

We apologize for the delay in reply and the inconvenience you have faced!!!

This is in reference to your query regarding void and re-book calculations...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — goibibo cabs [Resolved]

 Devansh Sood on Jan 14, 2019
I booked a goibibo cab for my journey on 13-jan-2019 from hotel eyrie suites, aecs layout, marathalli, bengaluru, karnataka-560037 to kempegowda international airport bengaluru. The time of departure for this cab was 5:15 am. I was standing at the pickup point since 5:10 am. When i tried to contact the driver he didn't pick up the phone. I waited there for 15 minutes (Appx) and after 15 minutes i have to find a new cab and go along with him at a much higher price. When i tried contacting goibibo for this scenario and to get my prepaid money back no one is picking up the call for assistance. Goibibo...
Complaint comments  Read comments Complaint category Taxi

Ibibo Group / Goibibo — cheated by goibibo

 Vineet295 on Jan 13, 2019
I booked the hotel from goibibo site and they had charged me Rs 2688/- where as when i checked out of hotel they had given me the invoice of Rs 2000 approx (i have original copy). They told me that they will not provide me the invoice of Rs 2688 as they rooms rent are lesser than the requested bill. They given me the invoice of Rs 2000 approx. I raised my complaint to their customer care and as result of that i received a mail that 1 call was not picked by me so they are treating my complaint as closed. I mailed them again and i received a call on which they told me that this their internal tie...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — unsafe hotel property certified by goibibo

 Kay_3110 on Jan 13, 2019
Booking no.-htljbwm874
Date of incident: 31 december 2018

I made a booking via goibibo after going through their certified hotel list. The pictures and location were not even close to the real description. On arriving, i could not ask for a cancellation as the booking was non-refundable and i stayed there for the first night.

On the second night, there was a heavy knock on my room window and i noticed a few men outside on the adjoining building's terrace staring into my room. I am a female, i was alone in that room and i didn't know what to do in the middle of...
Complaint comments  Read comments [2]Complaint category Travel Agents

Ibibo Group / Goibibo — ticket was cancelled and refund not received yet

 bshah1922 on Jan 12, 2019
Hi,
I have booked flight from goibibo for the airlines spice jet. My pnr no is xek1jn dtd 10th november. My registered no is [protected].

I have cancelled ticket online on 7th november, 2018. Today i called spice jet for refund then they have replied that refund already initiated to goibibo on 7th november. But till date we have not received refund. Please do the needful and refund the amount.

We have tried to call goibibo customer care but not getting response. Firstly we have tried to cancell from goibibo but at that time customer care executive told to contact...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — ticket has not been message to your mobile

 Aditya Baisetti on Jan 12, 2019
Amount of 8239rupees had cut done from bank account. But ticket pnr had not been message to our mobile phone. So, we want our amount back to our account or send message of our ticket to[protected] mobile number. We were requesting for our ticket or getting our amount back to our bank account which we had done the transaction. Please this is our kind request from our side....
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — booking not found, made false promise to reimburse difference

 jain1dit on Jan 11, 2019
I have booked hotel for 1st to 2nd december. After reaching hotel i found that there is no booking for me. I called customer care, the executive asked me book a hotel by my own with a limit of 6000/- and difference amount will reimbursed. I have been following them since then and they are making false promise with me to wait for 5 -15 days.. They customer care executes are also very much ill mannered....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — no cashback received even after applying the promocode while booking

 nancy dehal on Jan 11, 2019
Hello, i had booked “caravela beach resort” in goa from 2 jan 19 to 5 jan 19 from goibibo app. The booking amount was 96700. While booking, i had applied a promo code cashback according to which if i make payment through my debit/credit card then i ll get approx 20% cashback after i checkout from the resort. Which i haven’t received till now.

I am calling customer care people for last two days who are not responding well and behaving rudely. I have also mailed the booking confirmation received on my email in which it is mentioned that the promocode applied is cashback because...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — goibibo pathetic cab and customer care service

 Gupta004 on Jan 11, 2019
I booked a cab on goibibo app from chhatrapati shivaji international airport mumbai to pune on 7th jan’2018. My goibibo booking pnr carpif8an0pvckx. The cab departure time was 4:30am from the airport. I received a call from cab drive at 2:00am informing me that he will reach airport at 4:00am. At 4am i received another call from the driver (Shubham) from a different number and he said that he will be late by 10mins but will be there by 4:40am. I waited for 30mins outside the airport till the cab arrived at 5:00am. I called the cab driver again to confirm if he has arrived, when i realized that...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Ibibo Group / Goibibo — non response of customer care executive

 Chaya Arun on Jan 10, 2019
I booked a ticket from goibibo and later called to reschedule the same. The executive escused with the reason system not working and asked will give a call within an hour. But no call received from end. Again I called and requested the representative to share the charges I have to pay against the same. With same excuse they assured for call back. On my fifth call the executive said that penalty is approx 19k plus extra ticket charges as applicable. It was surprising because i received price confirmation on mail as 9500/_ and also total fare for round trip at that day was approx 19k. I asked the...
Complaint comments  Read comments Complaint category Airlines

Goibibo — amount deducted but no update for transaction status and booking unsuccessful

 Avani_parekh on Jan 9, 2019
I am avani parekh. I did one booking for irctc ticket from my goibibo account. Amount deducted but when i check for booking details its showing as unsuccessful i tried to get refund but help chat options unable to understand my query and helpline number also not working.
Email id for goibibo
Avaniparekh711@gmail.com
I have attached screen shot for deducted payment....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — wrong photos of the room of taj inn agra

 Jheel123 on Jan 9, 2019
I had booked two room of 5103 & 7501 on 25th dec 208 in agra. When we checked into the rooms at 8pm, we found the rooms so dirty and smelly. The linen was soiled and when asked to change, we were told that their customers eat on it hence it’s like tht and won’t chnge. After a lot of struggle they showed us another room but only one which was again not tht great. Ultimately we had to search for another hotel and move out. We spent double just bcoz these ppl showed gud clean rooms and not the reality.
I demand refund of at least one room for this inconvenience caused. I was traveling without...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — wallet is locked

 gangwaratul94 on Jan 9, 2019
My wallet is locked and i can not use money. It is a cheating by goibibo to their customers. It is not ethical practice to cheat its own customers
My registered mob [protected]
Go cash earned is showing credited is my account but i can not use and msg is notification showing that any suspicious activity is done in my account but no advance notice is given before a action like lock the wallet and not mentioned any genuine reason of lock. It is a planned cheating by a reputed online site....
Complaint comments  Read comments Complaint category Online Shopping

Ibibo Group / Goibibo — redbus refund amount not transferred to bank account

 Shubham Bhoyar on Jan 8, 2019
I have tried doing bus booking via red bus and the booking failed on there end while the seats i was booking showed full and amount was deducted also no other bus was available of that category himsuta volvo for shimla delhi at that moment so i booked lower category bus from the wallet balance which was transferred as a refund but now i have 369/- rs left in wallet of redbus there recharge system doesn't work also i need that money but customer care is not responding as its there fault . please transfer my wallet balance amount to my bank account . i have already mailed Neft details at blogsupport@redbus....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — intl flight booking/partial refund issue / cheating customer

 Anvar333 on Jan 6, 2019
Hello team,

The goibibo issue ticket number. 25840091.
(No proper response and feeling like cheating me)

I have an issue with my refund for international flight pnr :sv/j88825.
The calculation of penalty for my flight cancelation is not acceptable. Immediately after booking the ticket i created a ticket for detailed enquiry for my flight cancelation and reschedule. (I may needs to change the dates) and the ticket number is :#25840091. (Please find the attachment) as per this incident ticket, i got a penalty fee details via email from goibibo support...
Complaint comments  Read comments [2]Complaint category Airlines

Goibibo — harassed and cheated by goibibo

 SrishtiBhatia0611 on Jan 4, 2019
This is to highlight a breach of trust, harassment and cheating that has happened in my booking via goibibo, despite paying a premium for the connection guarantee.

Please note despite having a connection guarantee i am getting no refund for the chennai colombo flight which is missed due to cancellation of the first leg for no fault of mine. Please find below the details

The itinerary

I was supposed to travel from mumbai to colombo with my friend from the following connecting flights (Please note both of us have the exact same itinerary):
Mumbai...
Complaint comments  Read comments [2]Complaint category Airlines

Ibibo Group / Goibibo — regarding hotel booking

 Ankita Nasipuri on Jan 3, 2019
I booked a hotel on goibibo. My goibibo hotel booking id is htlyu5satv. I booked a room for 3 adults and on contacting with the hotel front desk i came to know the following shocking truths :
1. Only 1 double bed is provided whereas we were promised of an extra bed along with a double bed.
2. We paid 23387 and the hotel staff confirmed that they received a payment of 21660. So where did the remaining money go?...
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — hotelier denied check in

 shammi verma on Jan 3, 2019
The stay was booked and confirmed a day ago, however, when i contacted hotelier he said he did not receive any booking from ibibo and nothing has been booked. Also, there was no room available.
It was a room facility and the alternative property which was offered by goibibo was a camp site which was never preferred but as there was no other option available i had to go for that.
This was worst as it messed up the time and experience for new year.
@goibibo pathetic support and experience booking #htlerfshjb #goibibo...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — very bad service

 kaushal13121989 on Jan 3, 2019
Hi

I had booked suv cab for five people borivali railway station from hotel punchratna sangamvadi pune on 01jan 2019 our depart time was 4 pm at 3:45 we call to driver (Driver detail provided by sms) to reach in time he said car is on the way but till 4:15 cab was not reached so we try to call him again but his num was switch off so we try to call goibibo helpline num after 20-25 mints call was connected to your executive he said car is breakdown so not able to reach now we are trying to arrange anther cab from 4;35 to 6:45 cab was not arranged and i have to reached borlivali at 8;30...
Complaint comments  Read comments Complaint category Travel & Vacations

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