Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 47%
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1793
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
165
down
118

Phone:
Phone:
up
121
down
89
up
55
down
103

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
47%
Complaints
1793
Pending
218
Resolved
786
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Ibibo Group / Goibibo related photos (476)

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — my booking confirmation

 Raksha Poorna on Apr 22, 2019
My jet airways has been cancelled.. goibibo asked me to wait 48 hours but it's been 4 days.. I have my visa tommorow and if my flight status shows my flight is cancelled my visa will get cancelled.. my connecting flight is also showing cancelled... Plzzzz I beg u ppl to call me and clarify me in 2 hrs .. in ur app my connecting flight to Napoli through air France is also showing cancelled.. plz cal

My jet airways PNR no-NHHTFR
My air France PNR no-URGMZV

Call me
[protected]...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — refund amount not initiated

 shubhra19nov on Apr 22, 2019
This is reference to Flight Ticket booked from gwahati to Bangalore on 20th april.

The flight was cancelled from JET-AIRWAYS directly and was communicated several times via phone.

It has been over a month sice we raised a refund request on goibibo but no response.

Can you please return back the money and take immediate step?

PNR-9W660

E-TICKET NO[protected]...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — my refund is not accurate and I am not getting any support

 Deepa073 on Apr 22, 2019
I had booked a flight from Mumbai and Delhi and then rescheduled it. Only the date was changed. During the reschedule, money was adjusted and the new flight was booked. That flight was cancelled. Goibibo returned the extra amount I paid for the new flight but is not giving me the money that was readjusted from the earlier flight. I have called them 6 times, mailed them more number of times but no feedback at all. I am completely disappointed....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — wallet cannot be accessed

 Jaypal Parmar on Apr 21, 2019
My wallet is locked and i can not use my credits there in the wallet. This is so frustrating, i dont understand the reason. I tried to reach out to speak to customer care executive but i doubt if they have that service.

Please help. Me resolve my issue. Can we write to them our issue if we have complains?

My mobile number linked to account is +[protected].

Thanks...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — bus services

 Solankideep263 on Apr 21, 2019
Dear goodnight,
Today i booked a volvo bus through your website and bus belongs to speedway travels which is sleeper class bus i paid amount 1339 rupees. For confirming i called bus operator number for the departure and arrival status then they said we cancel the bus today and. If you want to go then we can provide bus tomorrow only. So just tell me i have emergency today so how can i travel tomorrow. So please refund my money to my account on priority basis... Here below i m sharing my booking details 54cnj9dm
Delhi to lucknow boarding
21 apr 2019
Passenger name -...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — unprofessional attitude

 pwngupta6 on Apr 21, 2019
I booked a room at OYO 136 Townhouse anuj pandey from 20th April to 22nd April (Booking ID - HTLZAJCKB2) but when i along with my wife reached at the location, hotel does not exist. After roaming here & there for 1 hour, i called at the shared number from goibibo and taken the mobile number of the property but unable to contact anyone as number was not reachable.
Now its been 1 & an half hour and i called goibibo customer care support([protected]) and someone name Sajid picked up the call and kept me on phone till 20 minutes and then told me that he will give me a call in next 5 minutes. I...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — ticket not received, money has been deducted

 Niyati Koli on Apr 21, 2019
I have booked flight tickets from mumbai to heathrow for 24th may, transaction id being - vt191100079000010753156. I paid on 18th april, 2019.

Goibibo booking id is goflimu6dbab[protected]

We have been constantly following up since the time we have booked, as the amount of rs 53, 499 got deducted as soon as we secured our booking. Toll free number which is definitely not helping and gia being super useless, there is no way to get any refund either....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — non getting of refund of rs.4300/-against failing of issue of ticket i. ref. i'd. trnafb8zqrep9j.

 Soroju on Apr 21, 2019
I was booking a ticket for ypr to hwh for train no.12246 for 30th may, 2019 against ref. I'd. Trnafb8zqrep9j for rs.4300/- paid and debited my sb account but ticket not issued reasons issue failed. And i was informed that the amount will be credited to my account within 5 to 14 days. Since 12 days already passed but no refund effected. Request to take immediate step
S to avoid complicacy.
Nkdas....
Complaint comments  Read comments Complaint category Car Service Centers

Ibibo Group / Goibibo — flight booking seat charges

 patel bhagirath on Apr 21, 2019
Hi jam bhagirath patel i try booking 26the oct for ahmedabad to goa flight booking in your menu show seat charges for free seat, in make my trip, yatra they says free even air india show free i try many time but didn't't contact so please solve my complain then i book ticket for air india and you don't'tshow meal about the flight so please solve this...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — ashwini travels bangalore

 Parthiban kandavel on Apr 21, 2019
Bus route : bangalore to madikeri
Ourboarding point : kengeri
Travel date : 18 april 2019
Time : 11:45 pm @ kengeri ksrtc pickup point
Tickets booked : totally we booked 7 tickets.
2l, 3l, 5l, 6l, 2u, 3u, s4

Problem 1 : didnt get proper communication about bus number and timing.. We waited more than three hours in kengeri ksrtc bus stand with child in hand even the day was rainy.
The numbers provided in the booking were unable to contact.. After sometime when the bus has come, its not the one mentioned in booking.. We booked for non ac sleeper...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — goibibo fake hotel booking

 sidhartha swain on Apr 21, 2019
We booked hotel at ooty for 19thapril19 to 20thapril19.
Upon arriving at hotel at around 9pm, found that it was locked from outside. Called the hotel reception. They told they don't accept through goibibo and used foul languages. We had to suffer a lot as it was night time, too late to get another hotel and money was deducted by goibibo also.
Goibibo does not have a customer care no to report to also. Again their support link does not work.

Hotel details:
Daffodil cottages, hollywood hills, 980/5, woodcocks road, kandal, ooty, tamil nadu 643001
Booking...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — ibibo group / goibibo refund on a ticket due flight getting grounded

 abhijit.bac on Apr 21, 2019
Hi,

I have booked a ticket for april 11th. I received a message from airlines on 4th stating the flight had been grounded (737 boeing security issues). Please find attached the screenshot of the ticket and message from airline.

I checked the site given in the message, unfortunately there weren't any alternate flights available and i opted for full refund, the ticket from bangalore to bagdogra got cancelled.

I have tried connecting to spicejet customer care, and they stated that the refund will be sent to the agent (Goibibo). I also tried connecting...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — about the refund

 manju74 on Apr 21, 2019
I had booked ticket from toronto to bangalore on 7th may and return on 21st august 2019. Pnr no. Pkv65b. I wanted to reschedule the flight date and tried for three days but it did not happen. Then i requested for cancellation. Now it is more than 3 days still i have not got any message regarding the cancellation and refund of the booking. I have called goibibo in all the numbers displayed on the website. And gia was also not helpful at all. There was no customer care support. I never expected such a worst service from such a big company. I hope and trust atleast now you would take my request as...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — booking failed and refund not done so far

 vipulgo on Apr 21, 2019
Hi,

I am goibibo user and my booking for train failed.

Money still not refund and Gia support unless and frustrating. Ideally this should be not fully automated and allowed to be escalated so that I don't need to complain here

My registered email - [email protected]

I have screenshot of booking status and transaction id etc

I can provide required details as needed

Could you please help...
Complaint comments  Read comments Complaint category Railways

Goibibo — cancellation due to non operational jet flight

 Kashif ur Rahman on Apr 20, 2019
With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets.
They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — hotel review option is not available after stay at hotel

 Karmpal Yadav on Apr 20, 2019
I have booked a hotel in rohtak.
Booking id is htlxayzstg
My mobile no. Is [protected]
I have stayed here at 19-20 april, 2019
After check out yet i have not received any review writing option in my app.
So please provide me review option for this booking.
And also provide gocash + for review a hotel which is main offer from goibibo to book hotel....
Complaint comments  Read comments Complaint category Other

Goibibo — refund status

 shruthi75 on Apr 20, 2019
Hello sir.. I had cancel my bus ticket booking on 9 april 2019.. After that goibibo send a reference number to track the refund status.. I tried but no information.. I want my refund money in urgent.. Goibibo agent tell to contact you.. So i contact you to sokve my problem.. Still now my refund cash noyt yet credited to my account.. My bank reference number is[protected].

Thankyou.....
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — transaction failed but money debited [Resolved]

 Paramita56 on Apr 20, 2019
I was booking a flight yesterday bombay to varanasi for 20th may, however the transaction failed due to slow internet. They had debited an amount of nearly 8000 and instantly refunded it. I tried the payment again and the samr thing happened. Howrver this time i see the money debited today morning at 6:39 a. M and no refund is received neither any booking is showing. Also i tried contacting them. Tbere is no proper way ro contact. They are not replying to my message in fb...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — money debited but tickets not booked

 Priyanka tamvada on Apr 20, 2019
Hi team,
This is a high priority issue i have booked 2 tickets from bangalore to trivandrum through indigo airlines on 15.04.2019 money 16628.00 got debited from my account but tickets not booked this is really unfair called the customer care and my bank as well too many times but its of no use i need my money as quickly as possible and a call back. I haven't expected such a pathetic service and i need a reply asap.

If not resolved on time in one days time im gonna raise this issue to the court.

Regards,...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — I need refund my deducted money

 Muhammad27 on Apr 19, 2019
My money deducted but booking not confirmed, 51000 rupees deducted and here no one to response worst service around 5 days already completed, my name is muhammad mazher ali phone number:[protected]
Please solve my issue and refund my amount or give me new booking on same dates but worst experience ever if solved i will complain against ibibo so be sure...
Complaint comments  Read comments Complaint category Airlines

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