Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 24%
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1153
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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41

Phone:
Phone:
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40

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
24%
Complaints
1153
Pending
113
Resolved
243
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (272)

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — cancellation of flight ticket

 nitish bhardwaj on Jan 22, 2018
I booked my flights in December.My flight tickets got cancelled by unknown user account on Goibibo(according to Goibibo) whereas I didn't cancel any flight from my account. I asked the Goibibo for refund but they denied to return the complete money as they are claiming it's not their fault.They just returned Rs 1467 on cancellation day. I booked the flight for around 8500. Goibibo sent me mail mentioning the account holder id who cancelled those tickets but that account holder is not at all related to me. Please look into the matter and help me getting full refund or reserved tickets in same flight....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — goibibo room booking

 vaishakh.kolleri on Jan 20, 2018
I have registered a complaint regarding goibibo room booking on 13th of jan, but till time they didn't gave a solution...
My experience after booking 2 room: dirty bed, tv not working, ac not working, shover not working, soaps not provided, found a used underwear inside shelf,... Dear all i have attached all the photos of my concern... Tv, ac, shower, soaps all those things we informed many times but no response from the staff.. When i complained about shower they told to take bath in the shower which is fitted near swimming pool, even after remaining several times soaps not provided, i booked...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — regarding cancelled ticket amount is not refunded

 Manulaxmi. on Jan 19, 2018
I requested goibibo representative to refund my cancled ticket amount and i was informed that it will be done in 8-10 days. After i raised couple of times the same request for the same till now refund has not been done. I'm just getting default mails but no resolution
Date of booking : 8th oct, 2017
Date of jurreny. : 15th oct, 2017
From bangalore to belgaum
Pnr no : b2x4q238
Through uco bank account...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — charging money for false promises to rescheduling ticket [Resolved]

 Ravirajrever on Jan 16, 2018
Hello

I booked ticket on 12jan from johannesburg to bombay for 7th march travel date but after checking lot of flights and dates i was confused and booked for 7th feb by mistake in kenya airways i came to know it immediately and i raised my issue with ibibo to reschedule it to 7th march.

I called customer service and they said they will send me link to pay more 350 rs within 30 mins on that link and it will be done in next 2 hours

I paid in 10 mins and nothing happened in 3 hours so i called them back so they said it will take more 2 hours but it will...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — regarding change of flight time

 dlmahtta on Jan 15, 2018
Sir,

In the mroning 11.00 am i bookd an itenerary (Multicity) for me & my wifre starting 9th may 2018 (Pnr h3q7er) from delh-slc-newyork-delhi. Thee were 11 options avaialble at same price. But inadvertently while booking i selected wrong box in which one flight from slc to newyrok for which i was interested was at 23.55 directly to newyork on 29.8.18, ticket booked at 05.55 hrs. From slc. Imediately since then i have tried number of times on line for the mistake occurred. Only once i was told by respected madam on line around 13.50 hrs. That as the ticket is booked today it self,...
Complaint comments  Read comments Complaint category Airlines

Goibibo — booking canceled, because hotel sold out but amount not refunded

 Mithileshbajaj on Jan 14, 2018
I booked hotel through goibibo online in key prima temple shirdi, id [protected] on 13th evening, i came to to know after payment that hotel sold out while i spoke to hotel manager, hotel booking done on line 2 pm on 14th while i want at 6 am... I called to go ibibo and hotel to refund, but hotel told speak to goibibo.. Goibibo embezzled full paid 3400+ rs... While hotel sold out there were no revenue loss... Thay must refund my harden earned money... They are cheating behind the service provider to customer.....
Complaint comments  Read comments [3]Complaint category Online Shopping

Ibibo Group / Goibibo — they don't share right information and misguide people

 Dandyroady on Jan 13, 2018
Dear sir i booked a flight for kathmandu from goibibo. Because u never intimated that for child passport or her school i'd with photo is needed airport authorities never allowed us to board.
This is such a rubbish childish behavior of goibibo people where they casually tell there customer to have a i'd of you child. They are never specific because of which i got a loss of rs 20000/-.

I will request everyone to kindly uninstall goibibo and please​ book tickets from direct companies they tell u real scenario
So that u don't get embarrassed and harrased.
Thanks...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — no response from the team- gst invoice

 Gurjeet Singh Chhabra on Jan 11, 2018
Dear Team,

I have been following up with the Goibibo since 26th December but till date i have not been able to receive a resolution.
Also, the team is making false commitment, not replying back and never give the update.

I have been mentally harrassed and have devoted so much of time in following up with this guys. Fed up. Please help me with a resolution.
Booking ID: HTLVTYFWH
Trip to INDORE
Need GST Invoice...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — re: [#19265288] com flights - booking related issues - wrong booking done (name / date / time / class / sector / airline)

 999raju on Jan 11, 2018
Today i have booked air ticket trough goibibo for indigo airlines for 6 pax. Travel date is 18th march 2018.

I suppose to get ticket for travel date 18th march 2018 from new delhi 13.10 to hyd 15.25 and departure at hyd1 9.10 to tir 20.35.

But i have received the ticket with same date. I. E 18th march 2018 but timings is the different due to technical issue.
Then immediately i called to customer care within the 10 minitis, spoken with mr. Suraj regarding this issue. Then he was told me that he will called me back within few minities.
Later i received...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — my cousin mr, vicky, passenger is stuck up in visakhapatnam and need his amount back to make his journey to his hometown chennai

 ashok dvs on Jan 10, 2018
We are suffering from 3 days caliing and keeping mails to goibibo
I want complete amount for complaint which is raised 3 days back onwards and which is still in process,
I raised complaint on sunday
72 hours my issue is not solved
I want a serious action against all those of goibibo team who spoke with number [protected]

Myself, ashok and i am also a customer of goibibo and my cousin mr, vicky is stuck up in visakhapatnam due to reverse booking done

Name: vicky
Booking id: n6ep6qzsb

Now i want either booking to be corrected...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — poor customer service

 Vijeshk on Jan 10, 2018
I booked three tickets through goibibo and by mistake spelled my daughters name wrong on the ticket. When AI policy states you can change mis spelled name. I emailed spoke. To numerous reps. Nothing was done and was told to just wait. AI staff told me to tell go ibibo they can do it from
There end as it not complete name change just an alphabet. Even sent screen shot of the chat between AI STAFF and Myself. At the end I had to get Ministry of External affairs involed and sort this issue.

This is not the Way you provide customer service. Your staff is telling me to cancel the...
Complaint comments  Read comments Complaint category Employees

Ibibo Group / Goibibo — complete fraud from goibibo management collecting thousands and thousands of rupees from customers

 ashok dvs on Jan 9, 2018
Complete fraud from goibibo management collecting thousands and thousands of ruppes from customers

I mistakenely selected source and destination wrongly for that this goibibo is taking by money almost completely back and
I request the supporting consumer complaint board to please take action aganist this official robbery from normal people
And please file a case on the team

Passenger name: vicky raj

Booking id: n6ep6qzsb

I made a booking in goibibo website for 16th jan journey date and the number used for booking is [protected]
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — refund my amount of cancellation ticket

 renunavin on Jan 9, 2018
I had booked through goibibo air ticket in the name of renu sharma from bagdogra to new delhi for 1st january, 2018 for an amount of rs. 6859/-. The details are as under: date: 01 jan 18, time: 14.30, from: bagdogra, to: new delhi, flight no: 15768, airline: airasia, pnr no. Pphk3n.

As the flight is delayed by 05 hrs 25 minutes, mrs. Renu sharma has cancelled the said ticket from the counter of airasia at bagdogra. The concerned authorities of airasia has cancelled the same and submitted a letter mentioning that "full refund give to passenger as flight delays by 05 hrs 25 min. Hence,...
Complaint comments  Read comments Complaint category Government Organizations

Ibibo Group / Goibibo — refund not received (pnr-d7j3jy)

 A Amitesh Joseph on Jan 8, 2018
Dear sir,
This is to inform you that i have cancelled my flight
Ticket (Pnr-d7j3jy) on december 05 2017 and other details mentioned
Below:-

Indigo 6e 622
Bangalore (19:05) to visakhapatnam (20:40)
Travel date:- 07jan 2018
Boooking id:-n6ed7j3jy

Please inform me how many days more it will take to get my
Refund. Kindly do the needful from your side. No proper update received from your side....
Complaint comments  Read comments Complaint category Airlines

Goibibo — goibibo — need for change journey in reverse order or complete refund of my money for airfare collected but cannot allow this corporate robbery

 ashok dvs on Jan 8, 2018
Hello,
Name: vicky raj
Booking id: n6ep6qzsb

I made a booking in goibibo website for 16th jan journey date and the number used for booking is [protected]
But i entered source and destination in reverse order
Actual source is visakhapatnam
Actual destination is chennai

I have made a booking in reverse order,
I am a student and i cannot afford to lose my money by giving refund just in hundreds for ticket worth 4000rs which is a big and open cheating for un affordable persons like me, i am a studying and i cannot pay again this...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — price of flight tickets booked

 sshivasagaran on Jan 8, 2018
Hello i booked a return flight for 2 adults and 2 children on 4th jan2018 through goibibo for pune to chandigarh (Dt - 6th march flight 814) and chandigarh to pune (Dt - 14march flight 813) for a price of rs 41516.
I again booked on 6th jan 2018 for my friends family directly with airindia on the same flights for a price of rs 35648.
I am feeling cheated by goibibo can you please explain as to why such a huge difference in prices. I plan to publish this across the media but before that i thought it is best to write to you guys and receive your response....
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — booking hotel

 Aammiitt on Jan 8, 2018
Sir my self amit garg

Kal maine booking kiya tha bikaner me hotel.
Kisi vajah se mai raat ko bikaner nai pahunch paya tha. Hotel me call krke bola ki booking cancl krde mai nai aa paunga. Reply aaya hotel se ki ok sir cnsl krdete hai.

Aaj ab hotel se phone aa rha hai ph9ne pr dhamki di ja rai hai batmiji ki ja rai hai.
M goibibo ka regular custmor hun.
Ye sab galt baat ho rai hai olz action leve.in future mai giobibo use nai krunga.

My contact [protected] amit garg...
Complaint comments  Read comments Complaint category Other

Goibibo — need for change journey in reverse order or complete refund of my money for airfare collected but cannot allow this corporate robbery

 ashok dvs on Jan 7, 2018
Hello,
Name: vicky raj

I made a booking in goibibo website for 16th jan journey date and the number used for booking is [protected]
And booking id: n6ep6qzsb

But i entered source and destination in reverse order
Actual source is visakhapatnam
Actual destination is chennai

I have made a booking in reverse order,
I am a student and i cannot afford to lose my money by giving refund just in hundreds for ticket worth 4000rs which is a big and open cheating for un affordable persons like me, i am a studying and i cannot...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — unethical behaviour of using just rs 40 from my goibibo wallet of rs 2000.

 Kushal@ on Jan 7, 2018
I paid rs 2000 to goibibo around oct-nov 2017. I booked two no.ac train tickets for rs 2340 in which they charged rs 40 for fecilitation. But, only rs 40 was used from my goibibo wallet of rs 2000.
Using just rs 40 from my wallet is highly deplorable when my rs 2000 is with the company. It is like using the customer money for the company purpose while the customer has to cough up additional amount from his pocket. Now, i have to make 50 such transactions to use my rs 2000....
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — refund of non-materialised payment to big basket from my airtel wallet

 Shashidhar Naidu on Jan 5, 2018
I had tried online payment to big basket against my order no. Mvdvo[protected] from my airtel wallet on 03.12.2017. An amount of rs. 4648/- was debited from my airtel account as reflected in transaction history id[protected], which also mentions "payment made at ibibo web". However, at the time of delivery of items ordered by me to big basket, the next day, i. E. 04.12.2017, i was made to pay cash as my online payment had not materialized. The amount is not refunded back to my airtel account nor is it showing as balance in my big basket account. I request you to please arrange the return of...
Complaint comments  Read comments Complaint category Online Shopping

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