Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 30%
Submit a Complaint
1322
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

TwitterFacebookLinkedInGoogle+Youtube
Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
79
down
56

Phone:
Phone:
up
71
down
49

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
30%
Complaints
1322
Pending
116
Resolved
364
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (322)

Complaints with pictures are more trusted and informative    View all

Ibibo Group / Goibibo Complaints & Reviews

Sort by:

Ibibo Group / Goibibo — booked a ticket under students fare and was cheated by goibibo

 Shawntomy on Jul 16, 2018
I booked a ticket on goibibo website (PNR LFRMOM). Before booking the ticket i called the exicutive of go ibibo and ensured that there is a students baggage allowance of 40 kg. The name of the executive is Kevin. As per his instructions i booked a ticket and i did not get any allowance rather 30 kg only. I reported this issue with the customer support in less than 30 minutes of booking.
That customer support agent told me it can be resolved by updating the VISA COPY, PASSPORT COPY AND ADMISSION LETTER. I mailed it to them and the next day they are saying that the airline declines my baggage...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — refund of cancelled bus ticket

 Ayush Dimri on Jul 15, 2018
I booked ticket from Pune to Sridi vide is number
GOBUSIOS9e147c6c8d. BUS was schedule to leave at 5.40AM. I got telephone from the bus conductor that bus is late by 2.30 hours. Since my further journey was already planned I was forced to cancel the ticket. But shocked to see no refund. Where I am at fault?
Kindly arrange my refund otherwise I have no option but take legal action.
This has also jeopardise the reputation of your company. I was planning to book my ticket for Glasgow form Delhi but now it is beyond question.
Pl make the refund for the journey not performed...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — email account access lost

 Rahul4892 on Jul 11, 2018
I created my mail id on ibibo.com many years ago and I gave that as my backup id on several platforms and now that I need to reset my gmail accounts password. I cannot do that since I cannot find a way to login to my ibibo mail account. I have that gmail account as a backup in almost every website, so kindly give me access to my ibibo mail account at least once to reset my other account.
Kindly help me ASAP....
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — hotel early check in denied and I paid extra and no information given earlier about it

 Sanjana Bhargava on Jul 10, 2018
On 7th July i early checked in the hotel Surbhi guest house dharamsala booked through redbus and the hotelier denied to accept early check in and one of your employees named rahul apologised for the inconvenience and told me that a refund of rs 500 for additional services and a compensation of rs 500 will be initiated soon but no Action has been taken yet I haven't received any refund request till now...
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — account deletion

 Nisha shokeen1 on Jul 9, 2018
Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions of users.

Please consider this as severity. And help me in deleting my account....
Complaint comments  Read comments Complaint category Security Services

Ibibo Group / Goibibo — hotel booking cancel without prior notice

 vipin999 on Jul 9, 2018
Dear Sir,

i was booked Citrus Hotel in jaipur dated 14th May to 25th May through Goibibo Mobile Apps, My new joining in company at jaipur but when i reached Jaipur at 14th Morning and call for early Check-in Citrus Hotel denied to check in and reply we will not allow you to check in because Goibibo book hotel on wrong price so please contact Goibibo.

when i call to Goibibo customer care they reply after 2 hour, they replied hotel website show wrong prices due to technical problem so i am put request from our side for refund your money that time request goibibo for...
Complaint comments  Read comments Complaint category Online Shopping

Ibibo Group / Goibibo — flight cancellation by goair

 madhavsanzgiri on Jul 6, 2018
Please provide compensation for cancellation of goair flight on july 4thfrom mumbai to goa Pnr J7MDWJ.Also let us know who would compensate us for overnight stay in mumbai new flight tickets and loss of one working day
The goair counter at mumbai airport has taken a written complaint but they refused to make any alternate arrangements or arrange stay in mumbai. they asked us to contact the booking portal for compensation.please let us know at the earliest

Tanvi Sanzgiri
Savita Sanzgiri...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — hotel booking not confirmed

 pankajs1711 on Jul 5, 2018
I have made a booking for 5 rooms at millennium hotel, faridabad on 28th may 2018. Few days ago, i have received a call from hotel stating that the rooms are not available for the mentioned dates and i have been asked to cancel my bookings. I cannot cancel my booking as i have made my arrangements accordingly. Hotel management is informing about the glitch or rooms unavailability after ~20 days of booking, which is unacceptable. I have asked the hotel personnel to send an email briefing about the same, however; i have not received any email yet. I am trying to contact hotel but no answer. Secondly,...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — cab is not booking reg refund

 Neeraj Bhargav 9877070445 on Jul 3, 2018
My name is neeraj bhargav my mobile no is [protected] jaipur to delhi cab booking complaint
I had made a booking on[protected] after which i had made online payments even when i booked a cab whose amount was rs 2273 and the money was cut from my account and my cab book book was not done and my paise also cut me how have not been back anymore and no one is help me...
Complaint comments  Read comments [1]Complaint category Travel Agents

Ibibo Group / Goibibo — bus booking made on 1st july

 Ad131986 on Jul 2, 2018
I booked a bus from goibibo from lucknow to delhi, the operator confirmed the bus number and the seat number.
When the time came, they asked me to switch bus and seats to an upper to which i was not okay with and said no.
The goibibo team and the bus operator jagdamba tourism left me stranded in the middle of the road and in a very unsafe environment.
They told me they were not going to give me seats and the bus left without even stopping. All i was offered by goibibo was a refund.
I suffered immensely and ended up sitting on the road till now with nowhere to go in a...
Complaint comments  Read comments Complaint category Public Transportation

Ibibo Group / Goibibo — poor bus service

 pl10091991 on Jul 1, 2018
I, PAWAN KUMAR Mobile no-[protected], PNR-TS[protected]ARPI, Booking id-GOBUS7cf36fed44 had booked bus to travel from Pune to Bangalore on 01 july 2018 through Goibibo. I was waiting at my boarding point Hinjewadi bridge since 7pm. I called Goibibo customer care([protected]) at 6.39pm(screenshot of my phone call log attached) to inquire about my booking after which i received a message in which contact nos bus operator were mentioned(screenshot attached). I called up [protected] at 7.23pm and was told that bus will arrive at my boarding point at around 7.45pm. I called the same no again at 7.41 pm...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — not received refund [Resolved]

 Disillusioned flyer on Jul 1, 2018
I had attempted to book for a round-trip from bangalore to delhi for june 29th via goibibo on 26th may.
The tickets were not booked but an amount of 8314₹ was deducted.
After attempting to contacting them about this, unsuccessfully, they did respond much later saying that the refund will reach me within 5-14 bank working days.

After almost the whole of that period, i tried contacting them, as the refund hadn't arrived by then, and they had said that there was some errors and they would be restarting the refund process afresh.
They would not have given even this...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — worst experience with goibibo team

 Rahul Nath P on Jun 29, 2018
Hi,

I was booked one ticket Using goibibo app ( no [protected]) unfortunately ticket was not recieved but money got deducted from my account through TEZ. Suddenly i called the team and said the same and they responded like i will recieved the money with in 2 working days, and i can book again on that time for getting another ticket. And i booked and i travelled from Chennai to Aluva. Till now i didnt recieve my refund for the first ticket failure. I called the customer care more than 7 times and i got reply like it is already escalated and refund is under process. One month reached...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — till date refund not received

 Rjonas on Jun 29, 2018
On last friday, dated 22-jun-18 i have tried to confirm 4 train tickets from delhi to haridwar to my family from goibibo app. After deducting the payment of rs. 2160 from my syndicate debit card, the application showing that it'll take 20 mins for the confirmation from irctc, but after 20 mins it's showing the tickets are not confirmed so i chosen for refund to the same account from which i have done the payment to goibibo. Till now a week has been passed away but till now i didn't receive any refund from goibibo....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — booking tickets with goibibo - be aware international travellers while booking tickets

 Vikram Padalkar on Jun 28, 2018
Goibibo goibibogoibibo.com
#goibibo goibibo goibibo
Dear friends, travelling abroad, booking tickets with goibibo be aware!!!

My name is vikram, i booked airline ticket with goibibo on 8th april 2018. Below are the details of the flights:
Air india flight-ahmedabad to newark, usa, date & time: 23.04.2018, 04.55, pnr no. Jn3v1,
Flight no. Ai171, goibibo booking id: amdn2fylk cost: ₹41, 948

After booking tickets, i changed my mind and decided to travel on different date and booked direct flight with united airlines. Immediately on 9th...
Complaint comments  Read comments Complaint category Airlines

Goibibo — complaint regarding hotel booking

 Kalpana kaushik on Jun 28, 2018
I had booked a grand room for three days from 04.06.2018 to 07.06.2018 in hotel kings corner raja park jaipur india through goibibo on 03.06.2018 booking id [protected] and paid rs 2587 in advance. On reaching there i found that hotel was under repairs and it was impossible to stay there without having any facility, it was very disappointing situation. Before booking goibibo should have been confirmed about the facilities. At that point of time i had to go for another hotel.
Please arrange to refund my money rs 2587 and compensate against mental tension. Further pay rs 5200 also which i had...
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Goibibo — ticket booking failure

 Sajalsharma7 on Jun 28, 2018
I booked a flight ticket from manila PHILIPPINES to jaipur INDIA, through go ibibo mobile app
When i made payment through SBI UPI mobile app, the payment was successful and it debited my account 9369 INR
but when i got beck to the booking screen a message was displaying about payment failure.
I have all the payment details with me,
I hope my problem will be solved as soon as possible...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — cashback not received even after lot of complaints

 Pratik.tambi on Jun 28, 2018
I had booked two tickets on 27th january and i was supposed to get a cashback of rs 1110 in 90 days, it has been around 5 months and i haven't received my cashback even after raising the issue with goibibo a lot of times. I want to say that stop fooling people because while booking you people show offers but those offers are never redeemed.. Even after complaining lot of times there is no response and it is very difficult to reach goibibo customer care...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — failure in paying out refund amount [Resolved]

 Satish Boddapati on Jun 27, 2018
I have booked accommodation at batasia loop homestay in darjeeling from 5th to 7th june. Attached is the detail of booking. Upon reaching the hotel at 9 00pm, the hotelier rejected our accommodation saying the home is already full (Hotel contact number [protected]). Upset by this along with my family, i searched for another accommodation and checked-in at midnight 11 45 pm. I have raised a complaint bearing ticket number 23730495 in goibibo after several customer calls. From last 20 days, i am begging them for atleast refund the booked amount, but to no result.

My details:
Boddapati...
Complaint comments  Read comments [2]Complaint category Travel Agents

Ibibo Web Pvt Ltd — money deducted from my account but not credited

 Dhananjay Hegde on Jun 26, 2018
I had paid property tax of Rs. 10615.00 to BBMP on 13.04.2018 at 8.45 PM from Internet banking of Karnataka Bank vide ref no.[protected].The BBMP transaction Id is[protected]. My account was debited but the receipt was not generated. When enquired with BBMP, we were told that the amount has not been credited to their account. Please either credit the amount to BBMP or credit back to the debited account....
Complaint comments  Read comments Complaint category Municipal Corporation

Recently Discussed

3 hours 17 minutes ago
Ibibo Group / Goibibo
not received refund
4 days ago
Ibibo Group / Goibibo
flight cancellation by goair
6 days ago
Ibibo Group / Goibibo
email account access lost
7 days ago
Ibibo Group / Goibibo
hotel early check in denied and I paid extra and no information given earlier about it
8 days ago
Ibibo Group / Goibibo
account deletion

Featured Complaints