Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 37%
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1347
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
117
down
70

Phone:
Phone:
up
96
down
58

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
37%
Complaints
1347
Pending
134
Resolved
460
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (338)

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — refund complaint

 Kaajal2208 on Oct 15, 2018
Hi Team, I had recently booked train tickets from Salem to Mumbai in train # 11014 Lokmanya TT Exp for Oct 11th under PNR [protected]. These tickets were cancelled on Oct 6th but I am still awaiting for my refund of rupees 2515. I have tried calling the help desk and chatting via gohelp several times but haven’t got any update on my refund status. It’s more than a week now and I haven’t got any email also on my refund. Please look into this urgently and refund my money....
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — no refund my account

 Ramesh Methani on Oct 15, 2018
Dear Ramesh, We have completed your refund of INR 25757, please check your email for details and break up. The Bank Reference Number for the transaction is 30001082878286179872021. You can check your current refund status of this booking by clicking https://go.ibi.bo/ilpKTY9RYQ Thank you for choosing Goibibo. अभी तक मेरे अकाउंट में पैसे नहीं आये हैं।...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — account debited but no confirmation

 Sachinthekeveed on Oct 12, 2018
I had booked a cab from kochi airport, kerala to katapanna for which i was asked to make advance payment of 580 for which i tried to make payment but after entering the otp, it should problem in payment so i booked it through another account for which the same thing happened but after some time both my account has been debited and i have received no confirmation. The reference number of debited account is[protected]...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Ibibo Group / Goibibo — fare offers removed while payment

 Ferdie Larson Dsouza on Oct 12, 2018
I was booking a flight ticket on goibibo.
Booking ref : gofldd210d[protected]
Date of booking :[protected]
My ticket was for 4599, then using the offer they provided, there was a discount of rs.1000. So the total amount shown was 3599. Then it went to the payment gateway, which deducted 4468.

How did you achieve the magic number? How can you change the amount once you go to the payment portal?

Now the customer care says that never happened. They have a festive offer going on (Image is attached).

So they change the amount once you reach...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — payment deducted but ticket not booked

 alihaidermd@gmail.com on Oct 11, 2018
I booked a train ticket from my federal net banking and the amount was deducted from my account but the ticket was not booked
Train name mahabodhi express sasaram to delhi
Amount - 932.78 on 11 oct 2018 at 01:25:37 am
Ref fn/shp/[protected]/[protected]/ibibo web p
I had mentioned the possible details with date and reference number obtained from my mini statement...
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — cab booking

 udai.arun on Oct 11, 2018
The harassment that i went through just because goibibo didn't sent me the otp & neither the cab details was shared before 2hrs of departure.

8th oct i receive a call from goibibo cab driver some at around 8pm, confirming my travel i was rest assured about the cab arrival but then next morning 9th oct'18 he surprised me asking the 'otp' which i didn't receive, all attempts of reaching out to goibibo contact center was thwarted.

Infact the ivr when fed with my rmn # [protected] said no upcoming trips which was quite surprising (Infact later i found customer reviews mentioning...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — refund for hotel booking

 Garima@123 on Oct 10, 2018
I have been following up for one refund of hotel booking with ibibo team from last one month but to no avail. The team has informed me that refund was done on 7 sep but it has been more than one month and refund has not been credited.
Also, the ibibo team demanded copy of my bank statement to verify the status of refund which was duly shared by me but still no response.
How much time does it take to effect an online transfer!!!. Really unsatisfied with the dealings of ibibo....
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — refund not received and cashback taken back

 panikita on Oct 10, 2018
This is with reference to my domestic flight cancellation. The company told me that i will be getting only 50% of cashback in the form of non promotional go cash since it was a technical error from their end. I agreed to it and got the cash back. The cashback was taken back the very next. Since then i am following up for my refund. I am frustrated....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — bus ticket not booked but amount debited

 Rakeshola on Oct 9, 2018
Dear sir,
I booked tockit on 6 oct 2018 from jodhpur to bikaner my account debited by rs235 /- but tickit not confirmed, i complaint on help 24*7 but no satisfactory reply received and send them screen shot of amount deducted my account. I am your customer from last 2 year my mob no is [protected], please refund as soon as.

Rakesh kumar ola
Mob [protected]...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — money deducted without ticket conformation

 Madhur Moryani on Oct 9, 2018
I booked railway tickets from raipur to bhopal, i did it three times my booking transaction ids are TRNAF5DDQHN12B, TRNAF5DDUAV9EY and TRNAF5DE8TDVY8

For all of them transactions, the money deducted from my account but my booking was not confirmed and i haven’t received any refund yet.
Please look up to the issue.

Kulbhushan Moryani
[protected]...
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — flight rescheduled after booking

 lakhan sabharwal on Oct 9, 2018
On 8th of oct 2018, i booked a ticket for 1st nov 2018 through the goibibo mobile app and for that i paid rs 300 extra for a free cancellation but what i recieved is a ticket for 31st oct and that too on partial cancellation charging rs1800 for the cancellation.

Now i'm unable to connect yo the customer service as they have two no. S available online noth of which are not working.

I've also put a grievance with request id 25105748, but haven't received a reply yet....
Complaint comments  Read comments [2]Complaint category Airlines

Ibibo Group / Goibibo — no response for my hotel booking refund - pathetic customer service

 bask1985 on Oct 8, 2018
I booked a hotel in mysore to stay from 19 sep to 22 sep. I have cancelled the booking and goibibo confirmed me with an email that they will refund the booked amount in 14 working days. After 14 working days, i called the customer care to provide the refund status. But there was no response from them after calling them for 10-15 times. Customer care person started behaving rudely, by disconnecting the call in between. I need to know the status of my refund....
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — refund from goibibo

 apurva bhatt on Oct 7, 2018
Dear sir / madam
I have book the train ticket for 6th October and 9th October from Dadar to Solapur and return payment has been debited but no confirmation come .i want my refund .
Try to call toll free no no one is picking up iam sending the payment debited proof.
Pls revert me back as soon as possible.
Apurva...

BOI - Rs 600 has been Debited to Your Ac XX7118 from POS-WWW GOIBIBO on 01-10-18.Avl Bal 1990.06.

BOI - Rs 1470 has been Debited to Your Ac XX7118 from POS-RAZORPAY GOIBIBO on 01-10-18.Avl Bal 520.06....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — payment refund

 KAILAS NARWADE on Oct 7, 2018
Sir
I am the client of goibibo in last 5 years. Mostely not done any problem in your side last 2 or 3 times i have trying to book a train ticket through your app. Payment deducted successfully by my side but ticket not book.
And also not refund me.
This proof of deduction
You swiped card for rs.653 from 70014764 at razorpaygoibibojaipurrjin with txn no[protected] on 01/10/2018.
Please help me for refund my valuable money.
If your not anle to i was taking legal action on your company.
Your client
Narwade k a...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — payment for e rail ticket

 as3161325@gmail.com on Oct 6, 2018
I was paying 270rs on 16sep at ibibo. Money was deducted from my account but i neither received any ticket nor money get refunded to my account. I filed a complaint with upi as well as my payment bank sbi they responded me that they have done the payment to ibibo.
Note - more details being attached to the image given below.
Transaction id —[protected]
Time = 8.14.18
Please help me with this.
Thank you....
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — error in mobile application

 bhavin jhaveri on Oct 5, 2018
Date – 05/10/2018
To,
Goibibo
Sub: mistake in your mobile application

I, bhavin b.jhaveri had booked the tickets to Singapore through mobile application for 4th Nov 2018 and return on 13th nov 2018. But when I booked the tickets it came to 13th April. So this is the biggest error in date. Immediately I called to goibgo call centre regarding this above matter but no one was picking up the calls. I had sent the 4 pages screen shots through e-mail. Next day, early morning I had discussed this matter with the staff on the same call centre number. The person told...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — money deducted but transaction failed

 aggarwalnipun on Oct 5, 2018
I tried to add ola money through ola app on iphone for the first time with following details:

Ref no. : stubp[protected]
Dated: 05.10.18
Time : 11:55 a. M. (Approx.)
Amount: rs. 200

Money has been debited from my account in bank of india but instead of getting a recharge, i received the message as transaction failed.

Now the money is neither shown as ola money nor refunded in my bank account.

Kindly look in to the matter and take appropriate action as soon as possible.

Thanks....
Complaint comments  Read comments Complaint category Business & Finances

Ibibo Group / Goibibo — neither received of pnr details nor refunded the cost of rail ticket

 Madan Gopal bhsttkoti on Oct 4, 2018
My payment detail to your company is received "thank you for using state bank internet banking. Reference no. For ibibo group pvt ltd transaction of rs. 150.0 from a/c ending 9318 on 04-oct-18 at 09:25 is igaemlfxf4."
Neither pnr details received nor refunded the cost of tickets booked by me and my mother. Please clarify the same at the earliest....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — worst customer care

 Deepak Chachan on Oct 3, 2018
I was many time complaint for my request id 24979003 in goibibo help section and customer care service but not response by them.only send email it resolve.
I booked train ticket for 25 october from bikaner to howrah but it was not made by goibibo and amount was refund to my gocash plus . But after a day that refund amount was not show in my goibibo wallet...
Complaint comments  Read comments Complaint category Railways

Ibibo Group / Goibibo — commission deducted but guest not arrived

 Ashish Panwar007 on Oct 3, 2018
Dear team,

Please check that this is second time that commission is deducted but guest not arrived and still payment not reversed for the same done in july 2018.
Make sure this will not happen again in future
This is the second time you are deducting commission while guest not check-in to the hotel and no-show done on the same day.

From
Hotelier management...
Complaint comments  Read comments Complaint category Other

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