Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 15%
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986
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
32
down
28

Phone:
Phone:
up
24
down
30

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
15%
Complaints
986
Pending
227
Resolved
112
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo related photos (225)

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Ibibo Group / Goibibo Complaints & Reviews

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Ibibo.com — Cant access my email

 shagun66 on Jun 24, 2017
I was subscribed with ibibo.com and i had an email account with them. They discontinued their email service and hence my email account has also been discontinued. I want to complaint about my data lost which was stored in my emails, i also had some useful and important emails which was needed for future use. I would request you to lodge my complaint and tell them to provide the data that was in my email account. I hope for some required action from your side. My contact details name:arnav khannacontact email id:shagun. Dpsjkp@gmail.com lost email id: arnav. Khanna96@ibibo.com...
Complaint comments  Read comments Complaint category Computer Software

Ibibo Group / Goibibo — Cheating

 jjmandot on Jun 23, 2017
Dear sir/ madam,

Iam booking a flight from indigo company and my portal is goibibo than iam cancelled a flight and flight is refundable.

Amount is 9122 but after cancelled a flight booking and amont is refund is 3522 and he or she take a cancellation charges is 5600..

My booking details, booking charges and after cancellations charges recipt are attached so check it... Iam booking a flight with registered no is 7506057176......
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Cheating with client and not helping to the customer

 arifmallick7869 on Jun 23, 2017
I have book ticket but unfortunate the date was put wrongly by my self and i have requested to change the dates but both party (Goibibo and jet airways blaming each other) and not helping the client

I have requested lots but both vendor not helping client if they have called immediate after booking

I request to all people don't book the ticket from goibibo they cheat the client and not replying

Goibibo is a cheater company

Request to all my friend pls be careful with goibibo

Thanks

Regards

Arif...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Refund / cancellation of tickets

 Varuvuri Balu on Jun 20, 2017
Dear sir,
This is regarding complaint against goibibo.com
On 24th of may i have booked the tickets flight from visakhapatnam to chennai and hotel amount of rs.2459.00 has been deducted from my account. And due to some reasons immediately i have cancelled my bookings. Goibibo has sent mail to me as given below...

Maheshfph_20043420
5 jun

To me
Dear mr. Balasubramanyam,

Greetings from goibibo.com!!!

This is in reference to the refund status under the package booking id: gopkga30f91495619633.

We...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Didn't refund my money for failed transaction

 Divya Rathi on Jun 19, 2017
I have made a booking on 12th june from goibibo. I have done two transactions but first one is failed so i did another payment. But they are saying now that both transactions are successful and this is my fault that i didn't call them. I received failed transaction message so why i will call this is why i did another payment. I want my money back for that failed transaction.

Customer care executive: jogender singh...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Wrong address showing on website to get customer for hotels

 mlt54454 on Jun 19, 2017
I booked hotel on goibibo for mussoorie named radha residency which is clearly mentioned that it is situated at library chowk (Which is start of mall road) but when we reach there we found that we were cheated and the hotel was having other address. We called goibibo but not got any help. We requested u take strong action against them so that other families should not be cheated like this. This property is situated far from library chowk and we had paid rs.400 for pick up and drop for library chowk. We requested hotel to provide pickup /drop facility but they refuse. I talked with goibibo later...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — 5000 for a hotel which worth 5 rupees

 Ranasaabh on Jun 18, 2017
I was stranded at night because the number of the hotel provided on the app was dead, which was accepted by the hotel manager when i checked in. Location given on the app is a ditch, the exact location is on the top of the mountain. I kept calling the hotel number from 9 pm to 11 pm but no 1 answered the call. Then i called the customer service team and made me wait for 18 mins to connect to hotel. When i came into the room and thew my bag the dust below the bed came out like anything. Whole place was dirty. Curtains and bed sheets were washed in 1980. The pics shown on the app are enhanced. Blanket...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Travel rescheduled due to overbooked

 Jmk Jmk on Jun 16, 2017
I had a booking in gulfair to delhi on 16june2017 at 9:45 pm from bahrain, i have done webcheck-in and reached airport at 7:45. Checkin counter staff send me to customer service as flight was overbooked and i have connected flight form delhi. I went to customer service and requsted the staff about my urgency to travel as i have to attend my own sister marriage function. Staff requested me to talk to the duty manager nawaf moh'd. When the manager came he didnt listened to my query and told me to schedule my travel next day. I requested him to atleast schedule my flight so that i can reach my destination...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Unilateral cancellation of hotel booking

 Worms on Jun 13, 2017
Am a existing customer of goibibo-a senior doctor of repute practising in delhi. I had booked a hotel (Nonrefundable with full amount in advance) for my annual orthopaedic conference in indore in dec 2017, very much in advance in march and having received confirmed booking i proceeded to book my air ticket also for indore (Through goibibo - as record will show) for my travel and stay between 27th to 30th dec2017. However i was shocked to receive a call from goibibo customer care 3 days ago that goibibo is not in a position to honour my confirmed hotel booking (Id - htlasssgl4). Obviously i protested,...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Fraud case — kathmandu to delhi - ticket not received — money claimed

 Harmeet Oberoi on Jun 13, 2017
Sir,

I am using the above mentioned credit card & never gone in default. On 25 may i have booked ticket from kathmandu to delhi dated 5th june from goibibo using my above mentioned kotak credit card. 8126 was deducted & as per the bank record merchant has claimed the money however i have not received any message, email & ticket. I have contacted goibibo for the same & got a reply that they have not received any payment from kotak bank on the contrary kotak gave me the transaction id & reference id which i have given to goibibo but goibibo refused the transaction. Reference id which...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — Go trains

 Jagandeep Singh on Jun 12, 2017
I have booked train tickets which were wait listed and automatically got cancelled.
Firstly irctc deducted charges which were baseless and i have raised separate complaint with them.
But whatever irctc provided - goibibo again deducted rs. 40 and on calling customer care they are hopeless people. Firstly they disconnect your calls and afterwards nobody helps out.

When asked email for escalation, they have no details.
Don't book your tickets from goibibo. They are fraud.

I will be raising complaint everywhere and expose this to social media as well....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Amount of rs 1402 debited for bsnl recharge-bsnl did not receive amount

 Sarina Bhandary on Jun 12, 2017
An amount of rs1402 has been debited from my savings account for a bsnl recharge through your payment gateway... Ibibo.
Bsnl never received the amount and do they did not recharge. Kindly credit the amount back to my savings account.
I have attached the transaction details of the debited amount.
Also have attaached the mail from bsnl that they did not receive any amount of rs1402, so they did not recharge my phone. Please credit the amount back to my savings account...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — Charged twice for same transaction

 harshad supe on Jun 14, 2017
On April 23, 2017 I was charged twice for same transaction. Transaction ID are as follows
1) 75105177114000712103469
2) 75105177114000712094510
And auth ID are 571092, 958065

I made the transaction through ICICI bank credit card with last 4 digits 0004.

I asked bank but as per bank the transaction was claimed by merchant so bank could not reverse it back....
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — Refund of air ticket

 Srini Sowmi on Jun 9, 2017
Booking no: tuallff5g

I am contacting goibibbo every week to get to know my refund status of the tickets cancelled on 04th may 2014 from gulf air. So far i spoke o jagmeet, bilal, priyanka & vishwajeet, but still i am getting the same response that my request is under progress, escalated but i got refund of rs.7900 for the airticket amount i paid rs.144000.

At the time of booking, i was not told by your executive (Jay from booking dept) that the tickets booked are non-refundable, but after cancellation i was told that this ticket is non-refundable which is totally...
Complaint comments  Read comments [1]Complaint category Airlines

Ibibo Group / Goibibo — Driver thrown luggage from carriage and went away at last moment

 Honey Patsaria on Jun 5, 2017
I had booked one sedan cab from goibibo from pune to thane mumbai for 5/6/17. I had already discussed about my luggage quantity with customer care of goibibo over phone and they assured me to carry this with there cab. At last my booking details has been changed by site and they have send Sachin Shinde driver who denied to carry my luggage and thrown all the things from carriage and went away. Now company neither make any alternative arrangements for my travel nor give my 100% booking amount to my account. I want to file a suit against these people....
Complaint comments  Read comments [1]Complaint category Taxi

Goibibo — Child fare (full or half)

 fanish1234 on Jun 4, 2017
Dear sir / madam,
I bought an air ticket (Del - hk - del ; srilankan airline ; date of journey 12 june - 23 june 2017) on 21st may 2017 form goibibo online. On 3rd june i got the split of my payment and i came to know that they have charged full fare for a child under 11years. I think no air line charges full fare for a child under 11. I already complaint to goibibo for this but they said that due dynamic airfare sometimes a child is charged as an adult fare. But i have never heard that in any condition a child is charged full fare. Kindly see into the matter to get half airfare for the...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — Email access lost

 Shikhar_bazz on May 29, 2017
Hello,
I was having an account on ibibo mail with username shikharsrivastava63@ibibo.com. I have not opened that mail i. D from sometime back and now unfortunately i have lost access to it even i remember the password. I am using that mail account in various banks and in some recovery side also. Please give me access to that as soon as possible so that i can change it as soon as possible.

I will be thankful to you.

Thanks and regards
Shikhar srivastava
Shikharsrivastava63@gmail.com
9880461860...
Complaint comments  Read comments [2]Complaint category Telecommunications

Ibibo Group / Goibibo — Wrong dropped

 Prabhu Kutty on May 28, 2017
Dear sir yesterday I booked chennai to Cumbam as a seduled times but they dropped theni from here to ending place up to 100 km what I do its your response details below take it seriously Dear Prabhu, please reach 20 mins before the departure time. Here are your boarding details. Travels Thirumal Alaghu Travels (TAT), Dep. Time 21:45 hrs, Boarding Pt Thirumal Alaghu Travels (TAT),
No. 170/149, Poonamalle High Road,
Koyambedu Metro Railway Headoffice opp,
200 ft main ro, Add Koyambedu (TAT New Bus Terminal), Contact 044 - 33133133, 73733 33399, 9842797399, Please carry a valid...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

Ibibo Group / Goibibo — Gocash : false promotion

 Eva Rao on May 26, 2017
The company provides a promotional offer like cash back where they give discount in terms of gocash which you can use in furture bookings, you can also earn same through referrals... Ideally they should project as normal cash for there product. However need to get to notice of as many people as possible the charting goibibo does on the name of gocash. Today morning i was booking a hotel which came at rs 11115. It states i can pay up to 20% by gocash. I arranged gocash through referral and tried booking it again. Even after using 2600 gocash amout was coming same 11115. Apparently they deducted gocash...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Ibibo Group / Goibibo — Amount did not refunded [Resolved]

 Sindhuja Kalipi on May 25, 2017
I have booked 2 tickets for indra bus at 8 pm to tirupathi from kurnool on 12-05-2017. Later i cancelled my tickets. Although i got my cancellation message and confirmation that rs.1041 against proposal no : 20395561 has been processed on your card, and will reflect in your account within 10 working days. Bbut untill now it has not been refunded. Please fix this issue...
Complaint comments  Read comments Complaint category Public Transportation

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