Ibibo Group / Goibibo Complaints & Reviews

Dear Customer Care,

I am writing to express my strong disappointment regarding the cancellation of my scheduled flight no, SG 169 on 27th September'2025 from Guwahati to New Delhi.

What is most unacceptable is that I was not informed in advance about this cancellation. While doing web check-in today afternoon and later in the evening I further discovered that there is no alternative flight available on the same...

I am writing to formally lodge a complaint regarding a recent experience with Goibibo that has caused significant inconvenience .
Booking Details:
Booking ID: GOFLDSTAGJ[protected]
Date of Booking: 1st september, 2025
Service Booked: Flight
Amount Paid: 7045
I tried to contact them via their support contact number but it was on loop and not helpful and sometime few support person pick up the call and...

I have book ticket with GO IBIBO For mumbai to dubai for 18/09/2025 fligh AI 919.for my brother arbaz akbar ali tambe. ticket details will attach below. as my brother went to airport his name did not show into the system airlines told it is IBIBO problem and IBIBO is saying it is airlines problem. for this for last 4 hours i m contacting with ibibo they told they put my query on priority basis but did not resolve it. i have book individual...

I am writing to request your assistance to void a ticket I mistakenly booked for October instead of September. I called several times for a void. GOFLISTAGNO59146722/ PNR:FI38LA,

Every colleague used/said a different type of logic.
1. The ticket is a special fare, so void/cancellation is not possible.
2. Void time is over from Malaysia time/ Date changed
3. Malaysia Airlines denied for void.
br...

No refunds received till now after 4 to 7 days.
They are make us all fool. After keeping money for these many days I want it with interest....

I am writing to formally complain Goibibo regarding the refund for my return flight on 25 August 2025, from Dharamshala to Ahmedabad, under PNR MZL17F.
Due to a change in the boarding sector from Dharamshala to Chandigarh, the airline IndiGo issued a refund of ₹3, 214 to Goibibo, from whom I had originally booked the ticket. However, despite the refund being processed by the airline, I have received no update, confirmation, or refund...

I am writing to formally raise a grievance regarding a flight booking made through your platform for Alliance Air Flight 9I638 (PNR: R84ZMB), scheduled on 19th July 2025 from Bathinda to New Delhi. The booking ID associated with this reservation is GOFLDSTAFN[protected], and it was made for two passengers – Ruchi Kalra and Tamanna Kalra.

Background & Timeline of Events

The original flight was rescheduled...

Dear Goibibo Customer Support, Booking ID : GH[protected] Contact number : [protected] I am writing to lodge a serious complaint regarding my recent booking at Essotto Hotel, made through your platform. My stay at the property was extremely disappointing and uncomfortable due to multiple issues, and I am requesting an immediate full refund for the following reasons: 1. Unacceptable Room Conditions: The air conditioner in the room was making...

This is to express my deep **disappointment and outrage** over the **pathetic customer service** I have received from Goibibo regarding my pending refund for the cancelled Air India flight dated **13th May 2025**.

The flight was **cancelled due to airport closure** – a government-imposed disruption beyond passengers' control. The flight was **cancelled by us directly via Air India on 10th May**, yet **no refund**...

I am writing to follow up on a refund related to a flight booking that I canceled on 13th May, which was originally booked on 5th May. Due to the ongoing war situation, I was uncertain about proceeding with my journey and decided it was best to cancel the trip.

Following the cancellation, I received an email notification from the Goibibo team stating that the refund had been initiated to my GoCash account. However, despite...

On 15 March 2025, I had bus booking with pnr 4AA72NH2...
On that day, I reached the isbt kashmiri gate, on Gate 1 and 2 and stood there waiting for bus untill the Bus leave time 11:55 pm I tried calling driver, his phone went switch off, I tried calling him from 11:45 to 11:55 pm, his phone switch off, so I went upstairs, to leafybus office, when I get there it was closed, I called there customer care number, no one picked up...
Bunch of times I tried calling again no response...
I went enquiry section on the Bus station, they said nothing we can do as it's a private bus..
At 12:05 am bus driver switched his phone on, and said, he reached Noida, and pickup everyone on kashmiri gate station...
What the hell I'm suppose to do now,
Driver didn't called me, no customer support...
I waited till bus was suppose to leave the station, there was no sign of bus on that station by 11: 55 pm
I'm certain of it..
I want my full money back...
I didn't travelled, and I had to wait another 3 hours Waiting for another bus...
I'm frustrated that I have type to get my money back
Mark my word, I will never use your services ever again...
Your call support with Ai is worst...

Dear GoIbibo Support Team,

I am writing to express my continued frustration regarding the unresolved issue of my flight tickets purchased in January and February 2020. As mentioned in my previous emails, I booked two tickets through your platform for travel during June and September 2020:

Riga to Chennai in June 2020
Chennai to Riga in September 2020
Unfortunately, due to the COVID-19 outbreak,...

Ibibo claims they Refunded me R6311 on 13 November for a Flight Ranch-Pune Indigo I cancelled.
I have checked all my accounts (have 9 and 5 credit cards). I sought to whom they Refunded and last 4 Digits of that ac no.
They SIMPLY REFUSE. 4 complaints logged in and each reply is go check yourself.
They said chk UPI limked ac in icici or any. I have only two UPI linked. I sent them bk stmts of NOV month which has NO Refunds.br...

We had booked a flight from Ayodhya to Jaipur through GoIbibo. Booking ID - GOFLDNTAAB[protected]. This flight was cancelled by the sirline. We therefore requested for full refund. We should get the full refund as flight is cancelled by airline, but we were refunded Rs. 1, 566/- less. We should be refunded the balance Rs. 1, 566/- immediately....

I have paid extra 20rs for refund the amount double if incase the bus booking is cancelled by the bus operator. But i got only 714rs, . But have paid rs 734rs to book the bus from Coimbatore to Bangalore on October 13. I want 2x the amount back to my wallet....

My concern is regarding to full refund cancellation of ticket pnr are 5xxozp and 5xxjnq.
I have only received Rs 11030 whereas my ticket amount was Rs 21042
I am trying since 6 sep 2024 via mail and phone but still I am not received my amount.
You can connect any time on my alternate no[protected] and register no [protected].
You can also connect to to by via mail also @
[protected]@yahoo.co.in.
Ticket detail are given below:
Airline PNR -8WXBW3, 8WXBWY
GDS PNR - 8WXBW3, 8WXBWY
Sector - BLR to DEL, DEL to BLR
Date of travel - 25th October 2024, 4th November 2024
Passenger name - Chanmay Chahar
E-Ticket No. - [protected], [protected]

I am writing to express my disappointment with the service I experienced while booking a bus ticket for my parents through your platform.

The bus that I booked was delayed by 1 hour and 30 minutes, and my parents were left stranded. Although the driver did call an hour before the scheduled departure to inform me of the delay, it was too late for my parents to wait as they had to reach a guest's place. Due to this, they had no option but to take another bus.

When I attempted to cancel the booking or find an alternative, I was unable to do so as there was no option available on the app, and my attempts to reach your customer care went unanswered. This lack of communication and support is extremely disappointing.

I expect better service and a prompt resolution to ensure such issues do not occur in the future. Please look into this matter and advise on the next steps regarding the refund or any compensation for the inconvenience caused.

Looking forward to your response.

Booking ID - GOFLDNTAND9PAGFB2006
Ahmedabad to Varanasi 8980/- amount

Flight cancelled - Refund not received yet its been a year almost .
Refund request initiated but no refund .

Kindly help and provide refund .
Booked from Goibibo so why customer has to suffer directly talking to airline .
Please resolve and refund

Hi there, I have just booked flight tickets for my family members and amount got deducted twice for the same booking. Could you please check and do the needful to provide a refund of INR 21395 to the source account at the earliest.

Mobile No- [protected]
Email ID - suchismita.[protected]@gmail.com

Using Goibibo for more than 10 years. Booked a Hotel in Goa on 15th July for a night. We could not go because of the Heavy Rain alert. Requested to process a refund or credit notes to plan on a later date. Followed up with Goibibo for more than 4 days in advance. Goibibo could not process even this simple request and gave reason, sorry hotel denied the request!...What is the point of going through Goibibo for Hotel booking if they can't help customer in a situation like this ?!