Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 21%
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1091
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
41
down
35

Phone:
Phone:
up
43
down
37

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
21%
Complaints
1091
Pending
122
Resolved
193
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — wrong departure time printed on our air ticket, which resulted in not allowing us to board flight

 Nitin S M on Nov 13, 2017
We had booked ticket from mumbai to chennai on 9th with jet airwaves schedule to fly @ 5.45 am as per the airticket and we had reached the counter @ 4.59 am and jet employee could not print the ticket and hence we where not allowed to board flight and where asked to get ticket for different flight and they will charge only transfer fees to us.
To our surprise we where charged 3 times to our original ticket just because the departure time was printed wrong on ticket
Please help us to get the refund as the fault was from airline not from our side
I have attached airticket of...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — money deducted from bank but goibibo refusing it

 Raghav Chandak on Nov 13, 2017
This is with respect to payment made of 4024 dated 31-1-2017.

It was an upi transaction involving tez which axis bank claims is as a successful transaction and goibibo claims it as a failed transaction.

Axis bank required a beneficiary account statement from goibibo so that they can authenticate whether they have received the money or not for the mentioned transaction. After confirming this, axis will refund the money in my account.

After lot of follow-up calls and emails, goibibo customer service team has become unresponsive and is not replying to any...
Complaint comments  Read comments Complaint category Internet Services

Ibibo Group / Goibibo — refund of payment

 Dinesh kedar on Nov 13, 2017
Dear sir

In last month i had a booking with go ibibo i had done two times payment whenever i told to vrinda batia she said already refund the amount but it was then given the complaint from last week there is no support from her many ties i called her but she is not giving any replay not attending my calls so look the matter immediately otherwise i will file the complaint in consumer court.

Regards
Dinesh...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — go karts

 ayg1257 on Nov 11, 2017
I would like to advise anyone who uses goibibo to immediately refrain from using it. I booked an outstation cab from jaipur to agra on 8th november. I had to take guests from agra to jaipur. When the car came i was shocked because the car was in a very bad condition. It was sounding, the enitre suspension system was noisy. Even the car stopped working due to problems in car. I was really ashamed in front of my guests i was really really ashamed of booking from goibibo. The don’t check what kind of cars they are sending. When i complained they said that they have no option left as to give me an...
Complaint comments  Read comments [1]Complaint category Car Rental

Ibibo Group / Goibibo — hotel booking in thailand/ unprofessional service

 Lalit Umrankar on Nov 10, 2017
So we had booked hotel for three people and we came at hotel, these people cancelled booking from there side saying in one room three are not allowed and said pay extra money to get room.

When we denied the hotel guy cancelled booking so post that we are standing here since 4 hours now and nonresponse from team.

I want to claim all my trip money from them as ibibo team just wasted it for no reasons.

These will make them understand why it's important to take customers complaint seriously and resolve the same in given frame.

I have flight...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — refund of amount

 VivekBachhuka on Nov 10, 2017
Dear team,

My name is vivek r. Bachhuka & wanted to lodge complaint against goibibo for doing fraud activities. I was trying to book railway ticket on 7th november 2017, but due to certain reason amount got deducted from bank account but not got confirmation of booking. After speaking with executive on 8th november 2017, i came to know that the transaction got failed.

Today on 10th november after speaking with customer care executive mr. Shailesh kumer (Sr. Executive), i was hearing standard replied like as per company policies, amount will be refunded within 5-14...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — delay in reverse/tickets/17189465

 Ritesh Saraswat on Nov 10, 2017
I had booked a 2 hotel rooms through your site on 23rd oct 2017 and cancelled it on 24th due to personal reasons however have not received the payment refund for the same till date. Please let me know what is the time period for reversal as the amount is stuck and cannot be utilized. Which has caused a lot of inconvenience due to the constant follow up with the bank as notification on your website showed as refunded but as a matter of fact it was not initiated by your organization itself....
Complaint comments  Read comments Complaint category Family & Relationships

Ibibo Group / Goibibo — money got deducted twice while booking flight

 Jigyasa Garg on Nov 9, 2017
On 16 october 2017, i book a flight from bangalore to delhi (Round trip). Flight is on 9 december 2017 and 17 december 2017.

While booking flight, i first made transaction through net banking and it was failed. I again made transaction through debit card and it was successful and ticket was booked.

I had a word with both bank of baroda and goibibo. Bank of baroda told from their end payment is successful and settled with merchant and goibibo is saying they have check all their payment gateway and payment is failed from their end. Please find attached mail from bank...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — flight tickets-y10dm

 ankita Khandelwal1 on Nov 8, 2017
I booked 1 ticket for 10th nov, whose pnr is y10dm that is now being reschedule to another time (3pm).

That time is very inefficient for me to travel as i had meeting there just after 12pm and flight is reschedule to after 3pm without inform me which is suppose to depart before at 10:45 am.

Due to this i have to suffer with many looses, business as well as personal and on after this ticket i had back to back booking of hotels and cab for that i had already paid that is non refundable.

I reached to your customer care executive so many times they are not...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — refund is not yet given

 strongavailable on Nov 8, 2017
Hi team

I have checked online on your website and booked the ticket for my mother xyz (Don't want to mention exact name) for 15/10/2017 from manchester (Uk) to udaipur (India). I have booked end to end ticket from your website out of suggested options on website

1. Easyjet :- machester to amsterdam pnr :espng6j

2 airfrance :- amsterdam to paris pnr :oaz4et

3. Airindia :- paris to delhi pnr: ybges

4 airindia :- delhi to udaipr pnr :jmtym

Now when on 15 oct 2017 early morning i reached to manchester airport easyjet...
Complaint comments  Read comments Complaint category Airlines

Goibibo — refund not initiated but mentioning they have refunded

 Yashgandhi123 on Nov 6, 2017
My booking with goibibo due to technical error got failed and was retained by goibibo. They said it will be refunded within 7 days. Then they mail me regarding that your refund is initiated and will take 14 days to appear in your account. After 14 days i call goibibo regarding this and they tell me that they have initiated the refund and it’s my bank which have not cleared the account. For the next week i kept on calling the bank and screwed them for not clearing but to my regret no proper response. I email the same to goibibo and come to know in the next mail them stating that the refund is not...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — unnecessary amount debited from account several times

 virudhaipaul on Nov 6, 2017
Ibibo web pvt ltd has wrongly debited my account for ₹791.3 on 31.10.2017. I never transacted with the company and hence shocked to see this fake debit.
I got the message as:
The transaction on your indusind bank credit card ending xxx5 for inr 791.3 on 31/10/17 12:07 at ibibo web private is approved..

My contact number is [protected]

- paul s...
Complaint comments  Read comments Complaint category Unauthorized charges

Ibibo Group / Goibibo — arrangement and refunding

 kashung on Nov 5, 2017
Dear goibibo,

I always booked my ticked through ur app but today m really diassapointed coz of ur charges with no time bound. What i min is that u sud have an option for full refundment or adjustment within the airlines as per ur field specialities... Say if it is for less than a minutes or 1hr mistakes.

And cmon no human's are perfect n everyone make mistakes no matter how good they are. Instead u sud have come forward as a gesture of good will or attracting more customer's i. E it is always a good idea to give opportunities to all ur customers in such kind of above...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — goibibo asking to cancel booking without upgrade or option hotel

 Riddhish Dudhat on Nov 5, 2017
Hi team.

We had done a booking for 17th november 2017 to 20th november 2017 two days back, for a service apartment in goa in name of ankur patel. We have done all payments against it as well and we received confirmation for both payment and room on our mail as well which i have attached with this mail. And now suddenly we get a call from goibibo saying you will have to cancel the booking as rooms are not available and we will provide you upgrade for it in same price. But now we are not getting any upgrade options nor any equivalent options against our booking.
This is really...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — refund of my money against hotel booking cancellation

 hiren chauhan 50 on Nov 4, 2017
I booked hotel kings park at kodaikanal on 21 september 2017 2.48 pm online under 100% refund policy if canceled prior to 1 day in advance of stayed. My check in time was 24 october to 26 october. Now somehow due to some reason i cancelled booking (Htlredvm8u) of above hotel on 14 october 2017 12.29 pm with ticket received 16253347 from goibibo. But after 14 october to till 4/11/2017, i tried several times to get my refund back of 3000 rs. But goibibo emailed me that after long conversasation at end the hotel declined to give the money back. Now i lost my money due to goibibo with also hotels own...
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — ibibo group / goibibo unauthorised debit transaction from my account

 kishan2911 on Nov 4, 2017
Hi team,
I have a transaction charged on me for 500 rs by

30/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 1, 065.60
28/09/2017 "iin/i-debit/ibibo gro/[protected]" — rs. 301.00

Which i have not done.
Neither i have booked any ticket or made any hotel reservation but still i was charged without my knowledge.
Could you please see attached details of my statement and reverse the wrong charge to my account back.

Ashish joshi...
Complaint comments  Read comments Complaint category Banks

Ibibo Group / Goibibo — refund has not been provided

 sufal gupta on Nov 1, 2017
I have booked a spice jet flight ticket of 23 october 2017 from new delhi to hyderabad whose pnr is vdud5k. This ticket is refundable and i cancelled it on 15 october 2017 with a refunded amount of rupees 3861 but till 1 november 2017 i havn't recieved any amount in my bank account. I have called on customer care so many times but no action has been taken till now moreover they are misleading me by saying they have sent a email to higher authorities but one of ypur customer executive said we haven't mail yet.
Please look into this matter and refund my amount of 3861 as soon as possible.
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — booking hotel cancellation

 Pradeep2506 on Nov 1, 2017
Hello sir, i am pradeep ahirwar from bhopal. I am user goibbo app and book my first booking by it. My booking is non refundeble booking but as per policy some special case found they cancelled my booking but they refuse and my money no refund me... They are say hotel management done and hotel management also say goibibo done because pay you go ibibo.. Both are harassment me... Pls do some action against them...
My booking date 31/10/2017 to 02/10/2017
My booking i'd is - htl9j7kj3h...
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — refund not received till now.

 Prem Shankar Bharti on Nov 1, 2017
Hi,

Sir/mam,
With due respect, i want to inform you that,
Refunded amount of inr 423 for goibibo booking id gobusmob98750f5cf8
Has been processed with acquirer reference number (Arn):
75503727301016053648428 on 30/10/2017. But till now, balance is not
Refunded in my account.
Kindly help to return my money asap.

Account number:-683410110007690
Account branch-:bank of india, cms lda, lucknow
Contact number - [protected]/
[protected]


Thanks & regards
Prem s. Bharti...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — extra baggage allowance for student

 Parth Nikumbh on Oct 27, 2017
I booked my flight on 17 dec from amd to toronto. I will travel through my student visa and i mentioned it when i was booking my ticket. Till i get only 2 check in pieces allowed while according to het airways policy they allow 3 check in bags for students and they told me i have to concern to goibibo for this matter. I made call in customer care and they told me that they call me back in 1 hour but it has been 24 hrs but i didn’t have any call or mail from goibibo. Please help me resolve my problem because i will go abroad 1st time and as a student i have to carry lots of things with me....
Complaint comments  Read comments Complaint category Airlines

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