Ibibo Group / Goibibo Customer Care
Ibibo Group
Customer satisfaction rating: 27%
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1221
COMPLAINTS

Ibibo Group / Goibibo Customer Care

Ibibo Group

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Address
5th Floor, Good Earth City Centre, Sector-50
Gurgaon
Gurgaon District
Haryana
India - 122018

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
64
down
48

Phone:
Phone:
up
62
down
43

Additional info
Ibibo Group (CEO's Office)
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
+91 12 4674 9000

Gurgaon
5th Floor, Good Earth City Centre, Sector-50, Gurgaon - 122018, Haryana
Tel: +91 92 1302 5552
Tollfree: 1860 258 5858

Bangalore
RMZ Millenia, Tower A, 2nd Floor, Ulsoor Road, Bangalore - 560008, Karnataka
+91 80 4250 1300

redBus - Corporate Head Office
3rd Floor, Karle Premium, # 1 Old Airport Road, Opposite Manipal Hospital, Kodihalli, Bangalore - 560008, Karnataka
+91 80 3003 8301

View More Information...

Customer satisfaction rating
27%
Complaints
1221
Pending
110
Resolved
299
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Ibibo Group / Goibibo Complaints & Reviews

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Ibibo Group / Goibibo — resort check in denied padmavati lake resort

 Neha Noopur on Apr 19, 2018
HTLC4NLCAT.
Very poor Customer service of Goibibo.

We booked 2 tents in Padmavati Lake Resort. Before booking called Resort & was told it's 14 km from Fort but on actual 25 km. No mobile network works there so no GPS it's totally in remote. Very tough to reach. 4km + kacha road. No wifi no ac there.

When we reached we were told they r booked so we have been upgraded to villa. We went to see villa & to our surprise it was driver & staff room also confirmed by there staff. When we denied was told that Goibibo forcefully booked them without taking confirmation....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — paid for extra baggage through goibibo but airline refused...waiting for refund [Resolved]

 Nitin Karoulia on Apr 19, 2018
Complain ticket number [#20504131 at goibibo.

Issue :: Refund of amount paid for extra baggage but disallowed by Airline

I am explaining issue in in 5 simple steps ::

step 1) I paid Rs 1490 for additional baggage to goibibo for ticket of Scoot Airlines from Singapore to Chennai boarding on 30th Apr.

step 2) A ticket was sent by Mr Raunak in which 2 adults and 1 child (total 3 passengers) were allowed 20 kg each as check in baggage.

step 3) At Singapore Airport while check in, Scoot guys said that they can't see any extra...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — money deducted from airtel payment bank but order not placed

 saurav412 on Apr 19, 2018
I had tried to placed and order in myntra shopping and payment made through airtel payment bank on 16th april. But my money deducted and order not placed. Maybe the amount is stucked with payment gateway ibibo web.
Please refund my money either i will put it on consumer court for fraud.

I am attaching the statement of airtel payment bank and the message i received.
Please refund my money....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Ibibo Group / Goibibo — bus ticket booking

 Pradeep Kakade on Apr 15, 2018
I have booked bus ticket from your site pnr no 74443307, but erroneously date was wrong, when i cancel from my login no response from us site as well your customer care number was worst while picking phone, after 30 to 40 minutes u have not picked up my call, why u are not cancel ticket from login site. This is worst practice that i have seen in my life. Can i complaint directly to ceo.
Regards
Pradeep kakade, manager, sbi.....
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — fraudulent way to extract money from customer : goibibo international ticket#22045542

 Varun Chugh on Apr 14, 2018
Fw: ticket received - [#22042637] booking not confirmed : delhi - goa // gofldand2e42e3684552
Vc

Varun chugh
Sat 4/14/2018 1:52 pm
Sent items
To:
Management@goibibo.com;
You forwarded this message on 4/14/2018 4:06 pm

Dear goibibo management team,

I require your support and resolution on service request#22042637.

I was assured resolution or rather callback in 1 hr time which has already been exceeded. I am really disappointed and want a reply on priority basis for the following points:
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — pics of negative reviews got automatically deleted

 sudip17pal on Apr 14, 2018
This is with reference to booking id: hlgdjapvl for which i have continuously posted reviews for 3 times with pics but every times the pics got posted but each time the pics got deleted on the next day automatically. I guess goibibo takes commission from the hotel itself in doing such nuisance. Because i have posted negative review. The customer care executives are also not able to resolve this problem even after complaining 3 times....
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — room type

 aamir mansuri on Apr 12, 2018
We have booked room online from go ibibo for 3 adults and we received booking for 3rson and when we reached hotel they provided facility for 2 adults only. We paid for 3 person n hotel give us facility for 2 people only. The same type booking wr did for singapore and genting but we didn't face such problem, but in malysia we are suffering this truble and we are not at all satisfied from your service. Every time we did booking from goibibo but this time we are not satisfied at all. Already one day we have spent bit still 1 day is left so we need 3 adults room else i want my money return any how....
Complaint comments  Read comments Complaint category Other

Ibibo Group / Goibibo — rude and indecent behaviour

 Pradeeppnair on Apr 11, 2018
I booked a hotel via Go Ibibo for Shirdi location. Hotel Saish Booking id - HTL58MBE6L
Stay dates - 7th April and check out on 8th April
It was the worst experience of my life since I have never experienced so many problems in one day. We were a group of 4 people who visited the holy location. List of problems detailed below.

1 . The hotel was the best place to get insulted. The watchman at the hotel was rude and behaved in such a manner that we had been there for a free stay at his place. There was a slight disagreement on the direction of parking. We wanted to reverse...
Complaint comments  Read comments Complaint category Travel & Vacations

Ibibo Group / Goibibo — how to open my ibibo mail account?

 m.biswajeet on Apr 8, 2018
I opened mail account (M. Biswajeet@ibibo.com) in ibibo in 2010 and that mail id i given in my fb account and some other websites.. And now my fb account got blocked and fb team send a mail to my ibibo mail to unlock my fb. But i am unable to open my ibibo mail ad also cant find the website where have to login for mail. So i request you to please help me to open my ibibo mail once....
Complaint comments  Read comments [1]Complaint category Internet Services

Ibibo Group / Goibibo — unauthorized payment & multiple flight ticket booking

 Jeet1991 on Apr 6, 2018
On 2nd April, I was ticket for 20th April (Bangalore to Bhubaneswar)& 25th April ( Bhubaneswar to Bangalore) through my credit card. After entered my pin, the Go-Ibibo page showed that there is a error for airline or seat unavailablity. Please try again. Second time, again error came and i cannot why understand that my card is maximised. So, I booked again from MMT with my debit card. For past 02 days, Go-Ibibo persons are calling that it will be resolved but my earlier service ticket was cloased as resolved without my approval. I request to resolve otherwise I have to take proper legal actions...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — im did not get my international luggage

 Khansam 2010 on Apr 5, 2018
Dear sir,

I’m booked my ticket by go ibibo website. Then first deduction my money in my account for i was selected to air arabia airways. Start saudi airport from dammam to sharja to delhi on date 3rd march.
The pnr is 93170332, when i will start to boarding my log gage then counter person the charges me 72 sar. Because of go ibibo selected flight with out log gage. I need my money for i was pay in saudi. Due to this one international flight...
Complaint comments  Read comments Complaint category Travel Agents

Ibibo Group / Goibibo — international tickets refund for mismanagement

 Vik Shah on Apr 2, 2018
Hello there,
I am writing to you for a very disappointing and unprofessional service from goibibo. I had made a booking for the flight travelling from bangalore to bali on 13th dec 2017 via malaysian airlines which was a confirmed ticket booked for inr15430 & rest of the amount was paid through gocash. Unfortunately i had to postpone my trip because my passport dint have the validity so i immediately called goibibo and they had kept my ticket open for a year, which will reflect in the records clearly. After getting my new passport i repeatedly called goibibo everyday for almost 11 days but...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — for booking hotelier decline to check in and goibibo doesn't respond...

 Sanju_ma91 on Apr 2, 2018
I book hotel krishna kunj, kota through goibibo in price of rs 5 at 1-3-2018 for 2-3-2018 to 3-3-2018. I was thought that it is a offer or something... They send me confirmation mail and msg that my room is confirm booked... But when i call hotelier for my booking they said that there was no booking.. Than i called goibibo costumers reception they said that was a technical issue... And they can give me refund... But goibibo technical issue cost me a new hotel booking 3000 rupes. If i book that hotel on 1-3-2018 i get that hotel in half price... That is very unfair behaviour of goibibo......
Complaint comments  Read comments [1]Complaint category Other

Ibibo Group / Goibibo — I'm complaining about cheating done with customer

 shweta kumawat on Apr 2, 2018
We have booked a flight for bangalore 2april 2018 at 9:10 departure and they dint provide pnr number or any reference number and the ticket was generated without any pnr and our payment i. E around 4000rs got cut from our account. Goibibo has harassed us and we'll issue this matter in police station as well as in newspaper to alert other customers regarding this cheating. A legal action will be taken immediately and goibibo's member named rahul kumar has also disconnected our call. To escape from this matter of cheating. Please contact on [protected] immediately. We have booked ticket from this number:[protected]....
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — baibhav booking canceled my online booking and took another passenger on my seat without intimating me.

 Sudarshana P on Apr 1, 2018
Worst experience from vaibhav travels. They took another seat on my booking seat. I complained nearest police station. That police forced them to make another seat. But the contact person and the person from booking ofce talked very rudely.

I have severe backache n thats y had booked front seat. But they made me available last seat in another bus which was late by an hour. Worst experience today. Goibibo not comminicated them my seat. Will never use this app and vaibhav travels henceforth....
Complaint comments  Read comments [1]Complaint category Public Transportation

Ibibo Group / Goibibo — flight ticket refund

 dhanunjaya uppada on Apr 1, 2018
Hi sir/madam
This is dhanunjaya uppada i was booked a flight ticket for my brother in the name of laxman from mumbai to bhuvaneswar in goibibo network but last minute network error problem my money detected from account but till iam not getting any ticket and refund amount also.
Pls do favour refund my amount to account. Have transaction details of i made tez online transfer.

Thanking you sir/madam
Dhanunjaya uppada...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — hotel himalaya chennai

 Vishwanath Singh91 on Mar 29, 2018
I booked a couple friendly hotel "hotel himalaya" in triplicane chennai. As unmarried couples staying in a hotel is legal and that goibibo is offering couple friendly hotels just like oyo and makemy trip, i made that booking. Me n my fiance were travelling to chennai, and were about to reach chennai at 11:30 pm. As it would be very late night, we had made this booking in advance. On reaching chennai, i met with one of my friend and borrowed his bike to go to the hotel. We were tired after 26 hrs of train journey and wanted to crash on the bed. But as soon as i reached the hotel.. The manager denied...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Ibibo Group / Goibibo — airlines tickets

 Dr Anil Moradiya on Mar 28, 2018
Hi,
Worst experience ever i had. Airasia people did not allow me to enter the flight because they said they want malasian visa for us so we cannot travel. On the website they said you don't need visa if you travelling from same terminal and told to contact goibibo. I need my money refund for my flights. They did not allow me to sit in the flight from bombay to denpasar bali i did not use any of your flight.
They forced me to book another emergency flight.

Flight and passenger details
Passenger 1: anilkumar nagjibhai moradiya
Passenger 2: payal nanjibhai...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — scam

 vapeksha145@gmail.com on Mar 26, 2018
Flights tickets has been booked by go ibibo against refundable scheme but unfortunately after cancelling the flight tickets we have not received proper refund amount. Go ibibo is not ready to help us on the same.

The same ticket has been issued to the another customer as well in this scenario go ibibo is charging two customer for the same booking.

Kindly help us on the same issue.

Flight tickets details are below.

Departure - dabolim dt 27/12/2017 - 17.35pm
Arrival - mumbai dt 27/12/2017 - 18.40pm

Passenger name :...
Complaint comments  Read comments Complaint category Airlines

Ibibo Group / Goibibo — late pickup, no fuel, dirty cat

 Asish Paudel on Mar 25, 2018
I am facing every possible problem for one journey from gurugram to jaipur.. Firstly i confirmed booking and pick up time was 11:45am but driver number was not reachable so it changed to another driver and after an hour driver was changed again.. The driver was unable to reach the pick-up location despite providing details while booking and i also provided watsaap live location to driver, then also he was unable to reach the location, after much hardwork and with the help of local people he finally arrived at 3pm..
The car was very dirty and uncomfortable too.. But wait it's not over yet...
Complaint comments  Read comments Complaint category Car Rental

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