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Ibibo Group / Goibibo Complaints & Reviews

www.ibibo.com

1.8

Updated: Feb 10, 2026

Complaints 5161

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Unresolved

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So far, so good. Ibibo Group / Goibibo is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ibibo Group / Goibibo will keep up the work and continue to help more customers with their concerns even better 🤝

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Ibibo Group / Goibibo reviews & complaints(5161)

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I raised a refund request on Goibibo site for cancelled flight by akasaair. I tracked the status on the site and it is showing 'No refund is applicable for this booking' but airline confirmed that amount is already refunded to the agency on 10 Feb but I didn't receive it yet.
Even I am not able to connect with any Goibibo team member. It is a bit disappointed. Please send me the status with ETA on my mail and get it done asap....

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Address: Gurgaon

Website: goibibo.com

We are senior citizens and booked 3 rooms for three nights through goibibo, 23 jan 26 Jan 2026 at Xylem Sea side resort (Puri, Orissa)through goibibo and paid 100 % advance a month ago.
Then we reached at the resort for Check In, the manager denied check in and said goibibo has overbooked and no room is available.
I called goibibo customer care and she suggested two alternatives which again were of very poor standard. Then...

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I have done my booking PNR 9GT2V4

my name in the booking is showing as Girish Vasant

my Name should be printed as Girish Vasant Kotwal...

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Address: Gurugam

I was in the middle of booking my tickets to Finland, right about the time when the reciept was going to be generated, the system failed and the payment got stuck. I called the Goibibo customer service number and the agent said 1hour the payment will be processed. After GoIbibo took the money they still haven't sent my tickets. I have been waiting for 3 days now and neither am i getting a refund from them. This is a huge amount saved over...

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Dear Sir/Madam,
We planned for our vacation with lots of excitement and booked the flights for family and Booked different hotels in Rajasthan & also booked Local Transport.

FLIGHTS PNR Date PRICE
Flight from Bhubaneswar to Jaipur TYJGYQ 5th DEC 10157
Flight from Udaipur to Bhubaneswar YYGPRQ 16th DEC 14935
Flight from Udaipur to Bhubaneswar A4FR2Z 16th DEC 3541

HOTELS From To PRICEbr...

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Hi Team,

My name is Saiprasad P. I booked a Morning Star Travels bus ticket through the Goibibo app for travel from Kodad to Hyderabad at 1:50 AM.

Unfortunately, I faced the following issues:

I received incorrect driver contact details (details shared were for a bus traveling from Hyderabad to Kodad).

Despite waiting at the designated boarding point, the driver did not stop to pick...

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Goibibo IDGH[protected]

website says amount refunded but still I have not received it....

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I have booked a to and fro flight from DEL- HAN but did not receive the confirmation of return ticket when i checked with Go Ibibo customer support I was asked to book a new return flight as due to some error ticket was not created and a refund will be issued, this happened on 22nd Nov, I am still waiting for the refund and no means to reach to customer care executive as its all automatic.
Need an update why the refund is not processed...

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We have booked our flite from goibibo on 28th Nov from Kochi to New Delhi. By mistake we booked flite for 16th of January inspite of 17th January. We contacted Goibibo customer care for the change because we were not given any option to change it in our app. there was an error occuring. After contacting we also paid extra charges for date change near about Rs. 3200/-. our ticket was raised but not resolved. we are continuously taking follow...

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Address: Mumbai

Dear Goibibo Customer Support Team,
I am writing to bring to your attention an unresolved issue regarding my flight booking with Goibibo.

Booking ID: 76167767
Flight Details: SpiceJet, SG1081, 14/09/2025
Cancellation Date: 15/09/2025
Payment Method: Credit Card
PNR No: E7G2HL/SG

I canceled the ticket on 14/09/2025, and as per your policy, the refund should have been processed...

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I have tried to book a flight today from Hyderabad to Durgapur. But after the payment, Goibibo says the booking failed. Please send me my money back. Please kindly look into this....

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I tried booking flight from BOM to CCU for 15th Nov'25 - Gobibo asked for Rs 5991 which i paid via UPI. UPI ref[protected]. The amount got debited successfully but goibibo app shown error for flight booking. I tried reaching their customer care number[protected] but its useless for such topics.

Need the money back from Goibibo...

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DEAR SIR

1. i have booked the flight ticket through IBIBO subsidary of MAKE MY TRIP for journey EX - BANGALORE- DON MUEANG
travel date 06.11.2025/ return DON MUEANG- BANGALORE on 10.11.2025 THAI LION AIRWAYS

2. Regarding this flight i have paid Rs 26741 (Rupees twenty six thousand seven hundred and forty one) through my credit card

3.THAI LION AIRWAYS have cancelled the flight on 06.11.2025br...

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I hereby request you that I have booked hotel Madhuram at Veraval Gujarat on 10-10-25 for one room, two adults for 3 nights from 27-10-25 to 30-10-25 and paid Rs.4983/- through (SBI net banking) Gpay to you. Due to falling heavy rain I have cancelled the said booking. In ur App u shows refunded full amount but not showing in our bank account. Our account details are as follows
Malvika Ajay Ingale, Ajay Yashwant Ingale & Mallika Ajay...

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Address: 19th Floor, Tower C, 10, DLF Cyber City, DLF Phase 2, Gurugram, India

I am writing to raise a complaint regarding a pending refund for an airline ticket worth ₹33, 534 for a failed transaction due to technical glitch of the Go Ibibo APP on 7th October 2025

When I initially tried to book the ticket, the payment was debited from my account, but the booking did not go through successfully. Following that, I immediately created a support request to resolve the issue and request a refund.
br...

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Address: gurugram, haryana

Dear Customer Care,

I am writing to express my strong disappointment regarding the cancellation of my scheduled flight no, SG 169 on 27th September'2025 from Guwahati to New Delhi.

What is most unacceptable is that I was not informed in advance about this cancellation. While doing web check-in today afternoon and later in the evening I further discovered that there is no alternative flight available on the same...

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Address: pune

I am writing to formally lodge a complaint regarding a recent experience with Goibibo that has caused significant inconvenience .
Booking Details:
Booking ID: GOFLDSTAGJ[protected]
Date of Booking: 1st september, 2025
Service Booked: Flight
Amount Paid: 7045
I tried to contact them via their support contact number but it was on loop and not helpful and sometime few support person pick up the call and...

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Address: Banglore

I am writing to formally raise a complaint regarding a hotel booking I made through your platform. I had booked Mazz Homestay in Sri Lanka for 4 nights (10th September to 14th September), and I had paid the full amount online in advance.

However, upon arriving at the location in Sri Lanka, I discovered that the hotel does not exist at the provided address. I contacted the property owner, who informed me that the hotel has been...

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Address: kamothe

I have book ticket with GO IBIBO For mumbai to dubai for 18/09/2025 fligh AI 919.for my brother arbaz akbar ali tambe. ticket details will attach below. as my brother went to airport his name did not show into the system airlines told it is IBIBO problem and IBIBO is saying it is airlines problem. for this for last 4 hours i m contacting with ibibo they told they put my query on priority basis but did not resolve it. i have book individual...

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Address: Gurgaon

Website: Goibibo.com

I am writing to request your assistance to void a ticket I mistakenly booked for October instead of September. I called several times for a void. GOFLISTAGNO59146722/ PNR:FI38LA,

Every colleague used/said a different type of logic.
1. The ticket is a special fare, so void/cancellation is not possible.
2. Void time is over from Malaysia time/ Date changed
3. Malaysia Airlines denied for void.
br...

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It is not yet resolved.

19 hours 17 minutes ago