Air Asia — not refund the money for cancelled ticket which is cancelled from their side

Many times i chased them to return last from approx 2 month. Just every one manipulating only even nodal office who specially known for customer happiness.

Explaining completely

I have booked a flight for 16 april 2020 but due to covid-19 it get cancelled. I re
Booked for 7june 2020 again because of some reason flight get cancelled from airasia itself. So this
Time i requested refund request. When i first time call the support team, they said
Server is not working so they can not initiate this process today. So called them next day and asked them the same to refund money to my account. The lady
Support said yes it get done and within 14 working days you will get your amount.
As i don't get any reference i'd for this process i called again the support team
Next day, i shocked of their response from the support. He said he is going to
Initiate the refund process now. I cross questioned him about the same this refund process is already initiated yesterday then he responsed/ manipulated me, he told me actually it was initiated for the wallet return i have raised the request for refund in account. Then again i said, i said that lady to i want refund my money in my account. Then why this has been done. He then said within 14 working days you will get your money.

After working 16days again when i don't received any amount i again give them the call back. Literally very cheat full response from support. Support boy said he told me this would be refunded within 14-20 working days. I again said okay. After 25 working days i again call them at this time support lady said they are not looking this matter. Finally i raised my voice to nodal officer with a hope all will be settle. But here again i got the 3 week waiting time. None refund initiated. I tried to connect with makemytrip.com support phone not reachable only machine voice then cut. Raised the ticket again 3 week waiting time given.

What is this actually? I simply want money back with the torched compensation.