Air Asia — Payment Not Received

Address:	Bangalore, Karnataka, 560078
Website:	www.airasia.com

Dear Sir / Madam, Date - 30th September 2015 Client Number[protected] / Anurag Gupta - Ground Operations, Air Asia Jaipur, [+91-[protected] [which is not available now] - [protected]@airasia.com] / Revathi - [protected] [Bangalore - Airasia] / Rodney Shiri - Nodal Officer [[protected]@airasia.com] Full Description - This is with respect to the booking number R7ECJB. I had a booking from Jaipur to Bangalore at 8:55 AM. The flight was cancelled due to some operational issues. This was last minute cancellation we came to know when we reached airport. This has caused a lot of inconvenience. I had some important commitments and we had to cancel them due to your irresponsibility. We were not booked onto any other flight, we had to look for ourselves. I have booked Indigo, at 8:20 P.M, we request you to kindly give us a refund as well as bear the additional charge of 6783 for which Air Asia Ground Operations Manager, Jaipur [Anurag Gupta] agreed for it. The ticket price for Indigo (6 people) is 37, 413 and AirAsia was 30, 540[is refunded]. The differential amount is 6783. A copy of the above mentioned ticket was given at the Airasia desk. Kindly look into the matter and process the additional charges asap. Air Asia staff was not at all helpful in arranging alternatives. I was required to report at my Office, My Brothers and Sisters had exams, My Wife was pregnant and my family had really tough time arranging for alternatives. Air Asia Ground Operations Manager committed to us they would refund the whole amount on the same day or within 2 working days. We agreed and cooperated with him. Now its been close two months they have only refunded partial amount. Remaining amount they say as per terms and conditions we are not allowed to refund that is what their Air Asia executive from call center communicated to me yesterday. Last week their executive Ms. Revathi committed to me it would be processed in 4 to 5 working days Now its already more than 7 days. This has not only happened with us but also with other customers in which they managed their travel instead of raising voice against their inconvenience. It was a strange city for us in which we don't even have any alternate arrangement for accommodations. They are dragging the issue from last two months. Desirable Resolution - 1. Refund the remaining Amount. 2. As per rules, refund was suppose to be refunded instantly 3. None of their Air Asia executives taking ownership to resolve my issues. Looking forward to an immediate response. Please do the needful For any other details you may contact me with below details. For Proof, i have enclosed part of the email communication in which Manager have agreed to pay the amount. Regards, Syed Azhar Sultan [protected] / syed.[protected]@outlook.com