Air Asia — Refused to take the flight

Website:

airasia.com

Air Asia is expanding too fast to take control of the people who work for that airline. I totally agree when Air Asia customers say that Tony Fernandes (CEO) should take care more about his stuff members than expanding more and more. Actually you should shut down this airline!!!
I booked a flight from Kuala Lumpur to Auckland for 2 persons + sports equipment. On the check-in counter they refused me to go on that flight, as they considered my passport as damaged. My passport detail page has a torn on the top page which is not too big.
It is still intakt, no photo damage, no detail damage, you are able to scan...
But the stuff on the check-in counter from Air Asia has been really naughty, she send me to the Service Counter. At the Service Counter the stuff member were all overchallenged as other people were standing there to complain. All the stuff members just could say "you cannot fly, your passport is consider damage"! Thats all? Are you kidding me?
They were sending me to one manager at another counter and i was talking to him. I have been telling all of them that since i travel i never had any issues. But this manager didnt care and said the same like the others with a really rude attitude. They dont give any other explanations, they just dont care and they treat you so bad! They way how the manager and stuff member talk to you is super rude and naughty!!!
As Air Asia is a low fare Airline i think they dont give a **** how to treat people. How is this even acceptable??? Why do they treat customers in the way they do? What gives them the right? For me, its all out of reason.
The way they treat you makes you angry, pissed off and you are in the situation to fight because of their manner/attitude.

I have been traveling to Australia, Malaysia, Thailand, Myanmar, India, Nepal and back to Malaysia without any problems with my passport and the torn on the detail page. No one of the Customs or even Immigration of each country has mentioned anything about it. Plus...In my opinion, the Immigration or Customs could easily let you know if your passport is considered as damage.
What do you do with your passport? You hand it over every single time you enter a country. The people on the Immigration have a close look on it, scan your passport and flip through. Also in hotels your passport get used for scanning. Of course if you travel a lot, your passport get wear and tear. So you should actually get a notice from the Airline or from the Immigration that your passport has a torn. BUT NOT A REFUSE to get on the flight. Why do they refuse you? Because they are afraid to pay a fine when it comes to the Immigration in the other country.
Of course they dont want to pay a fine, Air Asia just want to soak up your money because you dont get a refund back, its your ****ing problem of the passport. Seriously?

After some research i have found out there are existing more bad reviews than good ones.
NEVER EVER AGAIN!
I do like to travel budget but there is no reason to treat customers like that. Surely in future, i will pay more for my flights but have an EXCELLENT SERVICE.