Air Asia — reimbursement fraud

Address:

Dehradun, Uttarakhand

Dear sir,
I have booked air asia refundable flight ticket on 29th of april 2018 through irctc portal and due to some unavoidable circumstances i have cancelled ticket today.
But till not collected any refund by irctc and air asia.
By contacting air asia customer care, i came to know that air asia refunded rs.1028 to booking agent (Ircrc).
But my point is that i should get whole amount as air asia showed me the ticket is refundable.
Please help me to get my 3129 rupees in return.