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Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 18%
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9853
COMPLAINTS
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1009
down
497

Phone:
Phone:
up
302
down
194

Mobile:
Mobile:
up
296
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

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Customer satisfaction rating
18%
Complaints
9853
Pending
0
Resolved
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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Ive cancelled my ticket my haven't got my refund amount of Ra 590.
My Ticket Id - 8976236
Transaction ID - [protected]
Refund Id - [protected]
I cancelled ticket on 26th March.. Please do the needful. I will be thankful to you.I'm sending you my Passbook transaction details.
Refund amount haven
Apr 20, 2021

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    1. I have applied for a refund amount in irctc on April 11 th - rs 1256.80, due to network issues, the amount will be not...
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    I'm sageer Ahmad and IRCTC User I'd sageer5252 try to book a ticket on 09.04.2021 through HDFC credit card amount debited...
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    UNAUTHORISED DEBIT OF Rs. 224.50 while booking online ticket.
    Payment did not returned after booking failed.
    Reference no.[protected] on 12.04.2021
    Apr 15, 2021

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      Kindly refund the amount as soon as possible against deducted from my account as follows:

      Transaction Date: 11 April, 2021
      Transaction ID: [protected]
      Amount Deducted: 1578.68

      Please do needful to refund.

      Thank you!

      SALIH NAMBIDIKKANDY
      Mob: [protected]
      Amount deducted without ticket issuing: Request to refund
      Apr 14, 2021

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        [Resolved]

        On 12.march.2021 book ticket but payment deducted from bank and booking not confirmed

        Transaction id[protected]
        Amount Rs396.80
        Payment related
        Apr 14, 2021
        Complaint marked as Resolved 
        Refund received
        Apr 12, 2021

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          Dear Sir/Madam,

          I am a SUMIT VERMA

          The website is not sending mobile verification code on my mobile, my mobile number is [protected]. And, therefore I am not able to log-in into the IRCTC website.

          Kindly check and resolve as soon as possible.

          Thanks you.
          Apr 09, 2021

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            I have not received any refund amount for Train cancelled due to Bharat Bandh on 26th March.

            Below is my details :
            KALKA SHTBDI SPL (02005)
            PNR[protected]
            Date of journey - Friday, 26th March
            Time - 17:15 pm from Delhi

            Passenger Name - Anjani Kumar (M/62 yrs)

            Booked from IRCTC Rail Connect (Android)
            Booked from user id- ashthakur14
            Apr 08, 2021

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              Mobile charging point not working, train number 02963 and coach B1 - SEAT NUMBER 69, 70, 71

              Please get it repaired soon
              Apr 03, 2021

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                I have registered user in uts app.
                Headset change requests otp not received from irctc

                Ref : [protected].

                Request you to Kindly solve the problem

                Ramachandra Babu.m
                Uts mobile otp not received
                Apr 04, 2021

                Complaint Status

                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Apr 03, 2021
                Updated by Ramachandrababum
                Kindly rectify the errors
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                  I was cancel my 3 pnr... but amount will not be refund in my account...here the details below

                  1.PNR-[protected]br...
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                  (I) I had booked a ticked with PNR No. [protected] Train No. 09038 DOJ 29.01.2021. For which i had filed TDR due to RAC after...
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                  Ticket was cancelled on 22.03.2021. The refund amount has not been credited. In the irctc site it is showing that amount has been sent to credit& debit card/net banking/ wallet powered by Zaakpay .
                  The refund I'd is [protected].
                  Refund of cancel ticket not credited
                  Mar 30, 2021

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                    The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

                    Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and later make other bookings too

                    Username :aneeshabsoman
                    mobile number:[protected]

                    Thanks & Regards,
                    Aneesha B Soman
                    Mar 27, 2021

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                      I made payment for the ticket..after the session out I cant able to book a ticket.

                      I forget the password when I gave authentication verification.. but another option also has given to change the password that also not worked.

                      IRCTC messages cames to my registered mobile.

                      My User Id: ABINESHA
                      Payment Issue in IRCTC
                      Mar 26, 2021

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                        Yesterday I booked ticket from irctc tired make the payment through irctc razorpay using googlepay amount of Rs136.80 in googlepay its showing as transcation successfully but ticket is not booked...kindly look into it and I request to refund the amount.
                        Amount debited from my account
                        Mar 26, 2021

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                          Cancelled my confirmed booking PNR [protected], on 12/03/2021,
                          I was informed that a refund of Rs.3350-00 will be made in few days.
                          I have not received the amount till today 24/03/2021
                          Mar 24, 2021

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                            Respected sir
                            I am account holder of Naharkatia branch.My account no is [protected].
                            On date 4th feb 2021 an amount rs 8304 was debited from my account for the payment of irctc ticket booking.

                            The ticket has been cancelled on date 4th march 2021 and refund has been initiated by irctc .the refund transaction details, as provided by irctc as mentioned below:
                            Refund proccesing date 4th of march 2021

                            Reference No -------Debited amount

                            17203011061108320216792---3107
                            30001010621035190594572--1047
                            30001010621035190553180--1047
                            17203011061108320218889--3107

                            I have not yet receved the refund amount in my bank account.kindly do the needful.
                            Mar 23, 2021

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                              [Resolved]

                              Test test
                              Apr 5, 2021
                              Complaint marked as Resolved 
                              tets
                              Mar 22, 2021

                              Complaint Status

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                                My IRCTC refund not creadit in account Refund no.creadit in account Ref no ZP5ba7d1c50e4f6
                                Mar 22, 2021

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