Indian Railway Catering & Tourism Corporation [IRCTC]
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 18%
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9958
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1017
down
499

Phone:
Phone:
up
302
down
194

Mobile:
Mobile:
up
299
down
154

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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18%
Complaints
9958
Pending
0
Resolved
1753
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So far so good - The company responded to our notifications and is working on resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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I have booked a railway ticket last year from a cyber cafe before start of lockdown .And as lockdown happened all tickets...
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I have booked a railway ticket last year from a cyber cafe before start of lockdown .And as lockdown happened all tickets...
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This is with reference to my SBI Card no 4656 XXXX XXXX 6575 and IRCTC LOYALTI ACCOUNT NO [protected] I wish to share that...
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I booked a train ticket on 24 sept 2021 for 13 oct 2021 from jaipur to delhi. The amount got deducted but there is no confirmation of the ticket.

Train Name: Ranikhet express
From Jaipur(Gandhinagar) to Delhi
Journey Date: 13 October 2021
Booking date: 24 September 2021
Sep 25, 2021

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    With due regards it is to inform you that since one hour 2100 to 2248 (9.00 PM to 10.48 PM) today 24/09/2021, I am trying my best to book one double or dormitory retiring .room, for my family of three, in bhubneswar railway station for one day (9/10/2021 to 10/10/2021).
    moreover i have contacted the toll free no [protected] for any help but they also said that they are unable to cooperate me.
    I have called on bhubneswar retiring room managers office several times, but the phone is either not working or concerned manager is not interested to fulfill my request, the reason not known to me.
    I therefore request look into the mattter and let me to book a suitable room for my stay at Bhubneswar.
    Thanking you
    A K Dutta.
    Mob [protected]. dated 24/09/2021.11.03 pm
    Sep 24, 2021

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    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      I tried many time but ewallet renewal OTP not recieve my registered mobile number. Many time colling customer care and send...
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      Requested for TDR Refund request for 3 passengers but refund amount received is very low. The reason of TDR was that the train...
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      Sir,
      In DLF/SLF Ankur vihar road conditions are pathetic, there is no road not even walking not even drive anything,...
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      My old registered mobile number with irctc is lost but my e mail is same I am able to login with my user ID and password but...
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      My ticket was canceled by the IRCTC and they refund my ticket amount but I didn't get the amount in my bank account. Do process...
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      I have booked a air ticket from IRCTC website on 20th October 2020 for Patna to Abu dhabi. However as a time of booking my...
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      In swarn shatabdi Lucknow to Delhi the vendor charged for 02 coffee Rs 50/-. When asked for price list he can't provide the list. When asked for bill he can't provide any information or bill. Kindly see the matter. My PNR NO.IS [protected]. Thanking you.
      Sep 19, 2021

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        I am trying to register for IRCTC as a NRI. My email was already verified. However I am not getting OTP on my international mobile ID

        My user id is nehavakh

        I have tried earlier also but OTP at international number never received.
        Sep 19, 2021

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        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          I booked tickets in irctc.my amount deducted . My refund 3-4 days . But now complete 1 week . My amount not credited in my...
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          I had file TDR against PNR no [protected], as train was diverted and did not touch the boarding point and passenger not travelled, it is been repudiated and there is no positive response from railways I am getting.
          Sep 11, 2021

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            Unable to cancel my train tickets showing something error while going to cancel the ticket from rail yatri app my pnr no is [protected]
            Sep 11, 2021

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              Sir my transaction id [protected] was failed and i didn't able to book ticket.
              But my money had been deducted...
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              I travelled from Bangalore to Delhi in Rajdhani Express - 02691 SBC NZM AC EXP 2AC coach on 9th September 2021 - 11th September 2021.

              During the travel, from the first night itself there were multiple cockroaches in the coach and on the seats. The cockroaches were also climbing the walls and were also on the top seats of the coach. This is a very disappointing and disgusting experience.

              I paid good amount of money to travel in a clean and hygienic 2AC coach and what I got is a cockroach Invested coach. Not to forget the leaking and stinking toilets in the coach.

              My PNR : [protected]
              Sep 10, 2021

              Complaint Status

              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              To add to the above complaint, there has been strong jerks in the coach I'm travelling in since yesterday night and it has been constantly occuring after every 10-15min and kept happening even during the night which disturbed everyone's sleep continuously. This also caused spilling of Tea on our seats and shoes. Extremely disappointed in IRCTC's Railway service.

              I'm traveling in 02691 SBC NZM AC EXP A1/25.

              These jerks are not just during starting or stopping, it is during the normal movement of the train which is very concerning.

              Thank you.
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                Dear Customer, Thx for INB txn of Rs.109.5 frm A/c X3342 to IRCTC-RAIL. Ref IGALYBEGD8 on 07Sep21. If not done, fwd this SMS...
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                I am Yogeshwaran R. I Booked a ticket From Vilupuram junction to Manamadurai Juntion on 31/08/2021 Through Zaakpay Payment Gateway. Due to various reasons I cancelled My ticket. The refund amount did not credited in my account. Kindly repay the refund to my account.

                My Transaction ID is [protected]
                PNR Number [protected]
                Refund ID [protected]
                Sep 07, 2021

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