Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
6393
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
604
down
359

Phone:
Phone:
up
149
down
132

Mobile:
Mobile:
up
185
down
110

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
2%
Complaints
6393
Pending
0
Resolved
97
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — refund not credited

 Anil12345678910 on Sep 21, 2017
Refund not credited, ticket also not booked but amount deducted from account.
Transaction i. D 100000785440033.
Date of booking 23 march 2017
Regarding these issue i have given mail several tims to irctc but no favourable response have been given. I have also submitted my bank statement.
No any phone no of irctc customer care is working. I have tried several times to contact....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — forgotten my user id and password for irctc

 debaiitkgp on Sep 20, 2017
Hello sir,
I have forgotten my user id & password of irctc and i don’t have account activation mail. My registered mobile number is: +91 9832023344.

When i am trying to open new irctc account with this mobile number, a message appears that mobile number already exists.

Thanks,
Debasish adhikary
Email: deba. Pappu@gmail.com
Mobile no: +91 9832023344...
Complaint comments  Read comments [1]Complaint category Security Services

Indian Railway Catering & Tourism Corporation [Irctc] — cancel ticket refund amount

 kaurman on Sep 20, 2017
Dear sir,

I have reserve two ticket from chandigarh to new delhi railway station (Ndls). On 9/9/2017 pnr no 2816994242 train no is 12508. Transaction id 100000966890948. That train was chancel to that day. Mean that is not departure from any station. I have booked two ticket from my irctc id. After train chancel my amount is not refund right now. I am trying to contact to customer care but there is no good response. I have sent two time mail to care@irctc.co.in but there is no response. So please refund my amount....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not made two complaints are in progress an amount of 3450 +3450 needs to be processed on immediate basis

 karthik mavuduru on Sep 20, 2017
Greetings,

This message has been automatically generated in response to email sent by you having subject:

"refund not yet received"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #6734326].

Please include ticket id:

[irctc #6734326]

In the subject line of all future correspondence about this issue.

Thank you,
Care@irctc.co.in

An amount of rs 3450.0 deducted against irctc txn id 100000973768757 on 12-sep-2017 will be...
Complaint comments  Read comments [2]Complaint category Public Transportation

Indian Railway Catering & Tourism Corporation [Irctc] — non refund of the amount for the ticket which has been cancelled

 purabi samaddar on Sep 20, 2017
This is for your kind information that i cancelled a ticket as on 13.09.2017, but still now i haven't got my refund bank.
Details

Name-arijit samaddar

Transaction id:100000872222297

Pnr no... 6302552351

Train no./name:15630 / guwahati ms exp

Cancellation id:100000183473764

Date of cancellation:13-sep-2017 21:45:02 hrs

Contact detatils - 7908195712...
Complaint comments  Read comments [4]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — i am complaining about wrong email id

 Alex67 on Sep 20, 2017
I am already registered an email i'd, (Alexvattakuzhyil@gcmail.com). But my correct email i'd is alexvattakuzhyil@gmail.com. Please take necessary actions....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — mobile otp not sent

 jms_irctc on Sep 20, 2017
Dear sir / madam

I created an user id with indian railway catering & tourism corporation [irctc]

My user id is jms_irctc. Created an account to book railway tickets.

My email id has been verified but as i am not getting mobile otp unable to complete my registration process with irctc

Because mobile verification otp is not sent unable to logi and as well as not able to book tickets...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — change in email id

 Prachijani on Sep 19, 2017
Hello ma'am/sir

I am prachi jani. I mistyped my email i'd in irctc account as jani_prachgi@ymail.com but my i'd is jani_prachi@ymail.com. My wrong i'd was registered and so now when i am trying to login through application it is not happening because it's asking for confirmation code from email i'd but as my i'd is mistyped i am not able to login. So i request you to make corrections as soon as possible and i apologise for my mistake.

Thank you
Prachi jani...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — cash of 465 ruppees against the cancellation id 100000182839121

 Joseph Johny on Sep 19, 2017
I made a cancellation request for a tatkal ticket was on waiting list on 10/09/2017.
For chennai express pnr.4755882026 and cancellation id 100000182839121.
The amount is not yet credited with my account. Even if i tries to connect with the customer care executive, it's always busy or after two three minutes it gets hang up. Irctc taking there charges as soon as possible and but not showing the same interest in case of refunding....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — e ticket cancellation refund not credit

 Sharavanan Svn on Sep 19, 2017
Sir was cancell last 14th september my irctc rail ticket. From nzm to eroad ticket. Amount for 2535 rs. Than i receive cancallation conformation sms. But now also not credit my refund amount. Please check and replay this mail svndt88@yahoo.com. Mobile 8754605034. My cancellation confirmation sms thay replay for me 3 or 4 working days after my amount credit my account but now 5 days finish sir....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund

 Navdeep Dhillon on Sep 18, 2017
Dear sir
I cancelled my rail ticket no, on date 03 march 2017. Ticket no was 2428705920 & complaint no 5388995: the amount is rs. 7120/-. I complaint in irctc for refund but they are saying that they refunded amount 7120/- on 19 march 2017 arn: 300001070637058170394538 and order no. 100000758206533 but not come in my account. Please check my refund on 23/08/2017

With regards

Navdeep singh
9915944266...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc tdr status showing cr repudiate

 karankabir on Sep 18, 2017
Dear sir/madam, i had booked a ticket from patliputra (Ppta) to new delhi (Ndls) journey date 10-jul-2017, but the train got late from more than 4 hours. I had filed the tdr on the same day at 10-jul-2017 21:53:10 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
Transaction id: 100000902362076
Train no./name: 12423/dbrt rajdhani ex
Pnr no 6303524986
Date...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — auto cancellation charges

 Neha-T on Sep 17, 2017
I had booked a ticket from kalyan to pune through irctc. It was in waiting list and after chart prepared it was still waiting list and got auto cancelled. Ticket cost rs 90 + 10rs online transaction charges = 100 rs.
When ticket is auto cancelled they why don't we get full payment excluding transaction charges?
This is a fraud, when we cancel ticket then i agree about the charges but ticket is not booked and that ticket is invalid why do we pay charges for that.
If ticket is auto cancelled then we should get full refund of our money.
Kindly let me know where we can proceed...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — train delay

 Vedant Gangan on Sep 17, 2017
I reserved a ticket from badnera to jalgaon station of ahmedabad-puri sf exp. I don't know due to what reason the train was 3hrs late. Due to this delay i was unable to go to my destination because of late night as my hostel gets closed at 10:30 pm as well as the reservation charges are also gone waste as i was unable to cancel my ticket due to your # policy.
So please take care of these kind of problem in future use....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc cut rupees from bank but not book ticket

 Dhiman88 on Sep 17, 2017
Hello,
Sir i book my ticket on irctc online ticket app and i have full fill the ticket booking form and then we last step is payment method i done irctc cut my rupees but when i saw ticket was not book, then i call customer care irctc department and tell him all situation but he saying its not irctc fault its bank fault, then i ask him how could yousay it's bank fault because bank done his job but ticket notbook its irctc responsibility but he don't agree with me pls sir help and do action on irctc...
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railway Catering & Tourism Corporation [Irctc] — mobile verification code not received

 J_Jayaram on Sep 17, 2017
User id: j_jayaram
Isd mobile number: +65-96321285.
I am nri. Today i changed my mobile number to isd as mentioned above by paying fee of rupees 124. During mobile verification, i didn't receive mobile verification code. I tried so many times to resend the otp till exceeding the limit for the day, still i didn't receive otp. Please fix the error and send otp to login.
Thanks...
Complaint comments  Read comments [4]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket issue

 priyankaarya on Sep 16, 2017
Dear sir /madam
i booked the ticket online with the status rac-5 today it is showing waiting wl-1 how ever can not be rac converted to waiting list.
plz take the action as soon as possible.
pnr no 2664779802
train no.12448
Doj-16/09/17 nzm to bnda
abishek arya, RAC 5
pnr no 2664779802
train no.12448
Doj-16/09/17 nzm to bnda
abishek arya, wl-1

abishek arya
mob no.8948616171
pnr no.2664779802
train no.12448
doj-16/09/17
nzm to bnda...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I am complaining for my wrong my wrong email id

 xotu on Sep 16, 2017
Name - Bishwajeet Kumar irctc user id - bishu4545 mobile no - [9056677883] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is 36505743@dummymobemail.com my original correct ID is bishwajeetk003@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — downtime of irctc

 Tripuraneni Sunny on Sep 16, 2017
I have been trying to logging into irctc from 11 o clock. But it didnot work out. Even if i typed the correct id and password. It is saying invalid user id. I got to miss my connecting train because of this reckless system. How can a person with no railway stations near him book a tatkal ticket other than from internet, and this # site doesnot even log in. Even at 12:30 this fcking site says downtime. And is this the time to do maintatance activity for this # # site....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — harassment by irctc

 globehikers on Sep 16, 2017
This is to inform you that, transaction id 100000965841738 deduct 2771.00 from my bank account but tickets not issued. I got the refund mail on 06 august 2017, but till date i'm not getting my money back.

Also txn id 100000965922190 & txn id 100000965784996 are cancelled from indian railway, but till after 10 days i didn't get back the money in my bank account. Several times i called to irctc customer care & from day one they told that within 3 days money will refund back.

It's my question to you that, when you are taking our money within a second then why there will...
Complaint comments  Read comments Complaint category Railways

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