Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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5362
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
388
down
241


Mobile:
Mobile:
up
113
down
69

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
5362
Pending
0
Resolved
63
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1022)

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (1022)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong Payment deduction

 Rajeev verma on Mar 26, 2017
Payment of rs. 791 has been deducted on POS SBIRCTC at IRCTC txn# 708310024332, but unfortunately the transaction in process stopped in between annd failed. Payment deducted from debit card.Pls refund my payment to the account. I tried to book tickets for toy train from kalka to simla but in vain but payment of rs 791deducted .so pls refund the same.
.Thanks Rajeev Verma...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [IRCTC] — Not accepting 10rs coin

 naveen bairagi on Mar 26, 2017
The water shops maintained by fontus company at Amritsar railway station are not accepting 10rs coin deeming it illegal.kindly look into the matter .It is causing great inconvenience to the customer.also the man alloted with the duties is not returning change money back to the customer.We have faced the problem on Sunday Morning 10.37 am 26th march...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Cost of food in train no 22416

 Rockzz Vedu on Mar 25, 2017
I am a passenger of train no 22416. I need to report that the pantry is charging their own charges for food
I.e
Breakfast- 50
Lunch- 100
Dinner-100
Even though IRCTC has published the rates for food online. Please look into this matter with urgency as this has been going since a long time. When I ask for a rate card they say that it is not available or can't get it now....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket booking failed but refund came partial. Surcharge not received

 Sibarama mahanty on Mar 24, 2017
Ticket booking date 08-Feb-2017. Transaction failed but Base fare plus surcharge charged to my Credit card. Refund also came back to my card on same day but only base fare. Surcharge of Rs 77.52 is lost in between. IRCTC states ICICI Bank would refund. ICICI Bank denies it telling merchant IRCTC should refund. No action from either parties on the gap amount of Rs 77.52....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Food items overpriced

 hsk1991 on Mar 24, 2017
I am traveling by 13006
The food prices are high and not according to the irctc rate card. Tea is charged at rs 10, veg meal at 90. Whereas the rate in irctc rate card is very low. On asking the person abt the reason, they say that we are asked by higher official to take this prices. All the items are over charged. No one in pantry is willing to show the rate card. Why the items are overpriced? What's the use of rate card being circulated in irctc website? Where is the money going of the loot? There is no doubt that this is completely leading to a scam of collecting unaccounted money aka...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [IRCTC] — Account suspended but not replay

 VAGHANI on Mar 23, 2017
Dear sir/madam
My irctc user id is vbalvant
This account is suspended... Please this account is reopen...
I m use this account is last 8 years..

My ticket id 5121612 (09-feb-17)
My ticket id 5225151 (27-feb-17)
My ticket id 5283872

011 39340000 many time call for this number he speak to hold 2 dyas.. Replay to 2 days... Last 30 days no replay for this complain releted

Last 30 days compalin not replay for any

My name is balvant

My mobile number is 90225 83287

My adress is...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR filed but payment Not received

 akumra230 on Mar 23, 2017
Transaction ID: 100000676064564 Train No./Name: 12134/MUMBAI EXP PNR No 4326421149
Date of Journey: 29-Jan-2017 Date Of Boarding: 29-Jan-2017 Date of Booking: 07-Dec-2016
From: MANGALURU JN (MAJN) To: MUMBAI CST (CSTM) Boarding: MADGAON (MAO)
Resv Upto: MUMBAI CST (CSTM) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
Ticket Amount:1080.0 Ticket Type:E-ticket

TDR Details
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 29-Jan-2017 16:15:02 HRS TDR Status CR Registered Cancellation ID: 100000141115131
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — IRCTC e-wallet deducted two times on the same transaction id

 Meesala Raghunath on Mar 22, 2017
On 22nd Feb, I booked ticket from Chennai central to Adoni and i pay the amount through IRCTC e wallet and the amount(405 INR + 405 INR) deducted 2 times with the same transaction ID but it is not refunded. it refunded only one time(405 INR) and another time i didn't get the amount. I will share the transaction details. please follow up. This is the transaction ID BOOKING - Txn: 100000752675718. I will share the screen shot of my irctc e-wallet screen shot please check 4 and 5 transactions. Thanks......
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of failed reservation [Resolved]

 wjv on Mar 22, 2017
I was booking tickets through IRCTC website on 14/03/2017 the amount payment was deducted from PNB debit card but PNR was not generated and reservation failed.As per your website the amount has been refunded back on 16/03/2017 to PAYTMAG but yet is not credited in my account.Kindly guide me what to do.The details are as follows
1.transaction id 100000775583092
date 14/03/17
transcation type failed
amount 6220
bank PAYTMAG
REFUNDED 16/03/2017

2.Transaction id 100000775442740
date 14/03/17
transcation type failed
amount...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket cancellation payment not received

 karansingh1095 on Mar 22, 2017
I booked two tickets on 07/03/2017 but it didnt got booked. it got cancelled two times ans money was deducted from my account to times. i still havent got my money back. and when i check my irctc account it shows that it got canceled two times but i havent got my money back. There are two transaction id in one it shows that payment is settled and in other one it shows payment failed. But i havent got my money back. 1st transaction id - 100000766805628
2nd transaction id- 100000766805762...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Non-refund of ticket booked and cancelled through irctc mobile app

 Sandipan Chattopadhyay on Mar 21, 2017
It is intimated that I Sandipan Chattopadhyay booked a ticket through IRCTC Mobile App on 10 Mar 17 as per the following details:-

Transaction ID : 100000772103267 PNR No. : 6765361933 Train No. & Name : 12259 / NDLS DURONTO
2. However the same ticket was cancelled through IRCTC app on 11 Mar 17. I got a confirmation mail from IRCTC saying that the refund has been done on 13 Mar 17 and the refunded amount is Rs 6195/-. The ticket was booked with axis bank debit card linked to my salary account xxxxx79012. However, the refunded amount not yet credited to my account till date...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Concession not given for senior citizen

 ishvind264 on Mar 21, 2017
I had booked 2 tickets for 2 senior citizens i.e. my parents from Hathras Jn to Howrah Jn and return journey in 12312 Kalka Mail on 18.03.2017.
But I did not get the concession for senior citizens as I have got previously.
I have mailed to care@irctc.co.in thrice and called on the landline numbers given on the irctc website.
But I have received no response either on mail or on phone (either it is busy or no response).
Plz. Help.
This was not expected....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR file amount is pending after 90 days as on 21/3/2017. [Resolved]

 rbhbs on Mar 21, 2017
Sir,
I booked my e-ticket through IRCTC on 5/12/2016 for the date of Journey 6/12/2016 in Tatkal Quota Journey from Patna to Anand Vihar Trm by Train No.22405 (BGP Garib Rath), PNR No.6662061524 and Name SANJEEV KUMAR. However the train was late more than 3 hours on 6/12/2016. Due to this i cancelled my ticket at 19.50 hrs on 6/12/2016 but still as on 21/3/2017 the TDR amount have not been refunded to my account after 90 days.

So I request you to please look this matter and try to solve this problem earliest as possible.

Thanking you...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket I booked for my journey.

 agrawalswati87 on Mar 21, 2017
I booked ticket from Amritsar to Delhi on March 14, 2017 the number of the train that was provided by IRCTC via SMS and on e-ticket was 18110 but the actual number of the train was 18102 because of which we missed our train and when I tried contacting Amritsar platform enquiry window they responded very harshly and said that it was not only me who missed the train I complained regarding the same to railways via Twitter but didn't recieved any response from them.
Train number 18110 was late by 2 hours 35 mins(as on train running status) and the train 18102 was on time, we were 17 members along...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Request for activation of ID for IRCTC train ticket booking

 pulkit1998 on Mar 21, 2017
Dear Sir,

My User id "pulkit1998" has been deactivated by irctc, they gave an excuse that this ID used by more than one user, but as per my knowledge this ID used only by me. I had lodged my complaint to IRCTC vide Ticket - IRCTC #4740717 dated 02.01.2017 and Ticket - IRCTC #5372073 dated 15.03.2017 and i requested them for activation of my user id but till date neither my ID activated nor any feedback is received.
You are requested to kindly arrange to activate my above use ID.
Suresh Mehra...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Money debited but ticket not booked

 Nayan Rudra on Mar 21, 2017
Please consider my request and I booked the tickets of amount 1741.50 through online from https://www.irctc.co.in using HDFC netbanking.
But money is debited the ticket was not booked showing the status as "Payment Requested" (Screenshot Attached).
I want my money immediately to my bank account.
I request you to look into my request.
Thanks
Regards
Nayan...
Complaint comments  Read comments Complaint category Railways

IRCTC — Refund of money deducted for cancelled ticket

 Pavika Nanda on Mar 20, 2017
I tried to book my tickets from Chandigarh to Amritsar online on your website irctc.com . I tried to make the payment through my Paytm wallet but your site did not accept the payment . However, amount of rupees 489 was deducted on 19th March 2017 . Kindly refund the said amount of rupees 489 to me as soon as possible .. Or please guide me how can I get back the amount....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc is not refunding me amount for cancelled tickets - irctc tracking number 5148261

 skumar223 on Mar 20, 2017
I cancelled four tickets but i am not getting refund amount for 3 of my tickets. only one was refunded.PNR number for tickets i need refund is
PNR No 2126279237 - Refund amount 690
PNR No 2426279696 - Refund amount 960
PNR No 2654461879 - Refund amount 170

I have already been following up many time but what i get is automatic response email from IRCTC. This is really embarassing....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Worst customer care service i have ever seen

 CA RUCHIKA SHAH on Mar 20, 2017
The IRCTC custimer cate service is worst i have ever seen.
I think employees are less to answer the queries of customers.
So when ever i call all customer care executives are busy handeling other customers.
Whether i call for 1time or for 3-4 times consecutively.
There is no response.

I was having an issue relating to refund of my waiting tatkal ticket booked on 12-03-17.
Though i received mail and on my user id it is show as refunded i haven't received the refund yet....
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR amount not refund

 shyamsunder.kabra on Mar 20, 2017
My PNR-2709800186.
MY train time is 22:45. But train come on platform on 2:00 am and I have not travel in train and after 4:00 am fire TDR against train late more than 3 hour.but irctc not refund my amount for this TDR.Then talk with irctc customer care then customer care told me TDF fire before train start from station.i confuse if TDR fire before train start.so why.if train go 1:00 am then my TDR cancel as well as my ticket also cancel.so I fire TDR when I open my eyes in early morning.i am poor person and my 3000 rs loss in irctc TDR. my amount refund urgent.these rules is not for proper.TDR...
Complaint comments  Read comments [1]Complaint category Railways

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