Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
7937
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
893
down
449

Phone:
Phone:
up
261
down
175

Mobile:
Mobile:
up
271
down
139

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
2%
Complaints
7937
Pending
0
Resolved
178
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1720)

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — tatkal railway ticket refund

 Jpkoshti on May 25, 2018
Dear sir,
My tatkal ticket PNR no [protected] get automatically cancelled on 29-4-18 intimated by SMS & amt of RS 5170 refund in my account from which ticket was booked. I have sent an email to care@irctc.co.in (ticket id - 168342) they always tell me to wait 2-3 days. It has been 20 days.
Till now I have not got my refund of amt Rs.5170/-
You are requested to please expedite the process or I will have to go to Higher authority.

Regards
Jay Prakash Koshti
[protected]...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — email id mistake

 shafianil on May 25, 2018
Name - Anilkumar S irctc user id - shafianil mobile no - [[protected]] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID I have entered is anilkumarvembayam@gmail.com my original correct ID is vembayamanil@gmail.com . I apologise for entering wrong email id. Kindly support me to change the correct id or change by yourself....
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — refund for failed transaction

 raje984 on May 24, 2018
I booked Tatkal ticked on 16th of May 2018 for travelling on 17th may chennai to nagercoil but the transaction was failed and payment of Rs. 5580.0 has debited from my account and now updated has refund initiated but still now payment has not been credited to my account i tried calling customer care no also but there is no response so please refund my payment...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — complain about food in coimbatore irctc.

 Sumitharaj on May 24, 2018
On sunday 20th, we travelled from nilgris express, cbe. At that time we purchased 1 banana chips packet, and 2 chapathi parcel from irctc cbe. When we opened the parcel and started to eat, the food was spoiled. Then v thrown outside. No quality,... Totally disappointed.. My son 1 1/2 years old had chips. After 2 or 3 hours, he had food poison.. I kindly request irctc to take necessary actions against from irctc cbe. Check whether they cooking properly....
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — entering wrong email i'd in registration

 Rahulchess on May 24, 2018
Name-santosh sharma, irctc user i'd is - rahulchess i am entering wrong email i'd in registration. My entering wrong i'd is rahul. Sharma[protected]@gmaip.com. And my correct i'd is rahul. Sharma[protected]@gmail.com please help for registration. Please help for registration and help to change my email i'd to do registration please please please please...
Complaint comments  Read comments [3]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — refund of ticket amount

 lkolife on May 23, 2018
I was booking a tatkal ticket for the amount Rs 385 on[protected] for the journey from Lucknow NR to Chirgaon but the ticket was not booked and the amount was debited twice from the bank account.I request you to look into the matter and refund the money back to the account.
A/c details are as under -

Bank - PUNJAB NATIONAL BANK
A/c no - [protected]

Screenshot of the failed transactions attached....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — e wallet renewal failure

 Trail24 on May 23, 2018
Today is 23rd May2018, the last date of Renewal of my e wallet account but when i click on renew it ask me for PAN No. and first name which i enter correctly but as soon as i click on Renew, i get logged out from the website and i have to again login.
i have contacted to the customer care also @ [protected] but they told me to send email about the problem at care@irctc.co.in, which i have done, but no action taken. i again contacted the customer care but i got the same answer, i request you to please do the needful my account details are as below.

Name: Navin Chandel
User...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund

 ratnakarb24 on May 23, 2018
In spite of many follow ups i am not getting any response from irctc nor my refund is processed. Please urgently advise if i need to register a police complaint to get my refund or any other number i can speak to.

S. No.

Transaction id

Transaction date

Cancellationid /refundid

Transaction type

Trans. Amt ()

Refund. Amt ()

Bank

Refund status

Refund date

1 [protected] 06-may-2018 [protected] cancelled 9390.0 9000.0 hdfc not refunded...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund

 Jomon Wilson on May 23, 2018
I booked a ticket through irctc on 6th feb 2018 using your payment gateway with transaction no. Being [protected] and the same ticket i cancelled on 13th may 2018 and the refund was to bank name zaakpay pg and its refund id was [protected] with amount of 2865 rupees. But still you haven't refunded the amount to my account.
I request you to please sort this problem....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc website showing payment pending from bank end

 Lovepreet12 on May 23, 2018
Hi,

Booked ticket on irctc using razor pay amount debited inr 1530 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Dear customer, you have paid rs. 1530.00 using paytm rupay debit card at irctc paytm mumbai mhin on[protected] at 17:58:32....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — the behavior of the tt

 Premprakash Mahanta on May 23, 2018
I cant understand why the tt of this train are behaving with the passenger so rudely
. I m travelling from rameswaram to chidambaram. Unfortunately my tickect got on waiting. As i took the tickets from counter i can travel in train. I said the same thing to tt but he said u go and seat down u are not allowed here. Seriously if you cant help someone please dont offened like this to someone
Govt. Should take some serious action towards this kind of antisocial activities...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount deducted but ticket not booked. no refund received

 vaidehi chavan on May 22, 2018
I had two failed transaction with irctc where the amount has been deducted from my account but ticket not booked on 16 may 2018. But till now i have not received any information for the refund. Below are the information about failed transaction. I request you to initiate the refund process.

Booking user id : ms10chavan
Transaction date : 16 may 2018
Booking date : 14 sep 2018
Train name : kyn to rn mngla lksdp exp (12618)
Failed transaction id :[protected]

Amonu deducted : 1400

I request you to initiate the refund process...
Complaint comments  Read comments Complaint category Railways

IRCTC — irctc refund regards

 Siddukatti on May 22, 2018
Dear sir, I am Siddaling Kattimani.
I cancelled my train ticket on 27.04.2018 containing PNR no. [protected] but still refund amount not credited to my SBI account.
In irctc website it's showing that refunded but in account it's not credited.
Kindly do credit in account as early as possible.
Kindly replay me at siddalingkattimani@yahoo.com
Sir I'm urgently need amount so
Please credit my refund amount very soon sir.
So I waiting for your credit to my bank account.
Here I'm attaching the bank updated bank statement that showing...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc - i forgot my user id

 Vamsi Priya Jasti on May 22, 2018
Hi sir,

I have forgotten my irctc user id that is linked to my email id: vamsipriyajasti@gmail.com

I tried creating new user id but it is not allowing me to do so saying that email and phone number already exists.

I have used my user id very long back. So i am unable to remember my user id. Your help is greatly appreciated.

Could you please send my user id to my email as soon as possible.

Thanks,
Vamsi priya....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not getting otp to reset the password

 Ram5790 on May 22, 2018
Dear sir/madam,

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website when i am trying to book the railway ticket.
How ever when i am trying to book air ticket with some user id and password it’s working absolutely fine.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

Thanks & regards,
Ram upadhyay...
Complaint comments  Read comments Complaint category Municipal Corporation

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund not received for past 2 months

 sri85 on May 22, 2018
I have booked a tatkal ticket from madurai to chennai on 18th march. While booking amount got deducted from my bank account, but ticket is not generated. I have immediately informed irctc customer care and sent mail to care@irctc, and attached my bank statement copy, and all the details. I am following for past 2 months no response from irctc. Every time when i call they are telling to send mail, till now i have sent more than 15 emails. My user id marirs_85, ticket id:assigned ticket id [irctc #8655110], your email has been assigned ticket id:-185950...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end

 bontha sandra santa on May 22, 2018
I did online reservation in irctc and paid money through paytm wallet, the amount has been deducted and ticket is not confirmed. But i did not get the money back. I complained to paytm customer care and they say that, it is not their fault.

I tried my best, but im afraid that my 1782rs. Will be lost. Please do kindly check out the details and refund my money back. I don't know how to contact with irctc....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount not refunded for 2 transaction

 vikhyatmahaur on May 21, 2018
I tried to book tickets on may 11, 2018 from nzm to pune in train number 12494.
I booked the tickets two times and it failed both of the times with deduction of rs 2925 from my account.
Transaction id: [protected]
2nd transaction id: [protected]

Its been more than a week and the amount has not been refunded.
Look into the matter quickly as 6000 rs is not a small amount.
I'm very disappointed with the services provided by the irctc website.
I'm not likely to book any more tickets through the website.

I want my money...
Complaint comments  Read comments [1]Complaint category Railways

IRCTC — ticket not booked however amount deducted

 amalho1 on May 21, 2018
I was trying to book a Railway ticket on 5/19/18 using my CITI Bank debit card, but I was not successful 3 times, and all those 3 transactions were declined. However, The amount got deducted from the my CITI bank account. Received messages from the IRCTC that the amount would be refunded as the ticket was not booked.
After that I checked my account there was a reduction of RS. 10, 140.
I am trying to calling IRCTC helpline number but there is no response.
what should I do?
Please help me....
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received till date

 lkushsingh on May 21, 2018
Dear sir/mam,

I am continuously mailing at care@irctc.co.in but this mail id is not able to generate ticket id for my complaint. I contacted irctc customer care they ask me to change my email id and activate the same with OTP, i did the same and mailed you with my fresh mail id but then also your system is not generating an ticket id..due to this non generation of ticket id i am not able to get my refund amount which is pending from 11 days.

Kindly look into the matter.

Pnr no.[protected]
Pnr no. [protected]...
Complaint comments  Read comments Complaint category Banks

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