Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
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7638
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
973
down
477

Phone:
Phone:
up
287
down
188

Mobile:
Mobile:
up
288
down
150

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7638
Pending
0
Resolved
212
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — money refund not done

 Lâkshït Sïngh ßïsht on Feb 20, 2019
I have booked ticket on 18 feb in tatkal quota in train no. 15014 ranikhet exp. Kgm — dli. The total amount 770 rs was deducted from my account but ticket was not booked via irctc app and message was shown transaction rejected by bank. Further punjab national bank says refund will be initiated in 2 days but no refund is done. So please help me to initiate my refund. Bank say wait for 45 days but it is too long and for a poor person this amount matters a lot.
Lokesh bisht...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — refund didn't get

 benji stephen on Feb 20, 2019
Refund didn't get
Pnr [protected]
Transaction id: [protected]

E-ticket waiting list automatically cancelled but refund didn't get. Received a text message saying that the amount will be credited in the account. But it's been quite some time did not get the credit information.

Kindly look in to that and help me get this refund.

Thank you....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — "pending from bank end", I didn't receive the confirmation ticket

 marina marzo lorente on Feb 19, 2019
Hello, today I've booked 2 tickets from New Delhi to Mathura but I cannot see whether the tickets are confirmed or not because it says "PENDING FROM BANK END". what can I do?

This are the details of the purchase:

Tuesday19Mar 2019 Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 12808 / SAMTA EXPRESS
Ticket Type: E-ticket
From: H NIZAMUDDIN (NZM)19 Mar 2019
To: MATHURA JN (MTJ)19 Mar 2019 00:00 Hrs
Booking Date: 19 Feb 2019
Vikalp Status: No
Boarding Station: H NIZAMUDDIN (NZM)
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — fare not refund

 sudhanhsu on Feb 19, 2019
Dear sir,

I had booked ticket through irctc.com

Date :- 7th Feb 2019 for patna to delhi PNR Z713SP fare amount was Rs. 2578/- Transaction ID :-[protected]

Transaction had completed I booked ticket and cancel this ticket on 7th feb 2019 but still refund is not revert back. So i request to you please see my complain and return my money. As soon as. I am copying here Electronic Reservation Slip for your review. Please refer below slip.

Passenger Details
Sr. No. Name PNR. Ticket Status

1. Sudhanshu shekhar singh Z713SP...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — website problems

 suryaaajet on Feb 18, 2019
Irctc is not opening in internet explorer browser. And coming to google chrome, it is working but, my booking history is not working as it keeps on loading but not displaying the booking page. Very poor maintenance of new irctc website. This is very shame of indias one and only biggest railway company owned by central govt. Of india and still very worst performance of its website at managing tickets online....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — reg.correct my gmail id

 sufi9375 on Feb 18, 2019
Name - sufiyan khan irctc user id - sufi9375 mobile no:- [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is 786. Sufiyankjan. Sk@gmail.in my correct id is 786. Sufiyankhan. Sk@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railway Catering & Tourism Corporation [Irctc] — tdr reopen

 Seema jain2405 on Feb 18, 2019
Sir i had booked 2 tickes for 28 january 2019 train number was 18517 from raipur to titlagarh. Pnr number of the tickets were [protected] and [protected]. One ticket is of 3tier ac and other one is of sleeper. On that day the train was late for more than 8 hrs.
I first try to file tdr on irctc.in but due to irctc site not working i couldnot able to file tdr. But at the same time i had file tdr through 2 mails on 29 january 2019 at 1.30 am and other at 1.31 am on 29 january but they have taken only the tdr file request of sleeper tickets only and other was repudiate. I am enclosing the screenshot...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — booked 2 tickets through irctc website and cancelled but refund is pending

 rammurarka12 on Feb 17, 2019
Sir, i would like to inform you that i have booked 2 tickets through irctc website vide pnr no. [protected] and [protected] from jaipur to allhabad but unfortunately we had cancelled the tickets. But not received the refund amount and we have communicate with irctc call center but they were rejected our request. So, i request to you to please look into the matter and do the needful to me.

Thanks and regards
Ram
[protected]...
Complaint comments  Read comments [2]Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — pnr no 8714771987 and pnr no 8436972688 re-open my tdr file and refund my amount

 shivmah on Feb 17, 2019
Dear sir,
I have file a tdr (Regretted by irctc) for the below mentioned detils.
Pnr no [protected] and pnr no [protected].
Train no 09571 from kota jn to ald.
Date 11.02.2019, total passenger 6+3=9
Reason - train diverted and passenger not travelled.
Date 11.02.2019 train no 09571 is diverted between nagada jn and tundla jn. My boarding point kota jn
Pls. Help me to re-open my tdr file and refund my amount.
Thanks and regards
Mahesh kumar gautam.
[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — service charge not refunded for failed transaction

 Subaganesh Balasubramanian on Feb 16, 2019
Ticket is not booked due to problem in irctc website. For this ticket, amount deducted from my account is rs.701.80. After this failed booking transaction, i received an amount of rs 690 deducted against irctc ticket. But service charge of rs.11.80 is not refunded.

If the ticket is not booked then why service charge rs.11.80 will not be refunded?

Please let me know, why i will not get back the "service charge"?...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — refund issue

 Varun Varunesh on Feb 15, 2019
I have booked premiam tathkal tickets from secundrabad to nellore while doing transaction amound has been debited but tickets not booked and its status showing as failed transaction and transaction number is[protected]
Still amount is not credited back to me pls give exact update regarding this transaction and as soon as possible its my sincere request...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — mobile otp

 Arindia on Feb 15, 2019
Hi irctc,
I write to you because i still didn't receive the otp code at my mobile number ([protected]). I need it to verify my account on your website and book the trains for my travel from dehli to bikaner the 1st of march.
It's 20 days that i'm waiting for this code.
I wrote you mails, but i didm't receive any answer.
Please send it as soon as possibile....
Complaint comments  Read comments Complaint category Travel & Vacations

Irctc — refund did not receive

 prempgt on Feb 15, 2019
I have not received the following refunds(Two tickets) till date:

Transaction ID: [protected]
PNR: [protected]
Train No./Name: 15909 / ABADH ASSAM EXP
Transaction Date: 21 Dec 2018
DIPHU ( DPU) DELHI ( DLI)
Cancellation/Refund ID: [protected]
Booking Amount: 745.68
Refund Amount: 555.0

Transaction ID: [protected]
PNR: [protected]
Train No./Name: 15934 / ASR DBRG EXPRESS
Transaction Date: 21 Dec 2018
AMBALA CANT JN ( UMB) DIPHU ( DPU)
Cancellation/Refund ID: [protected]
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not accepting tdr

 deepak sopori on Feb 13, 2019
Sir i had booked a ticket pnr no [protected] for me and my family from amritsar to new delhi but due to some reason i had changed the train and again booked [protected] for some of the same passengers from amritsar to delhi. Same time i tried to cancel the tickets of earlier pnr [protected] but was unsuccessful due to some app or backed issues as an last option i mailed same to care@irctc.co.in but not getting any relevant answer.
Also [protected] train also got route diverted due to which we had lots of inconvenience. But i have got the mail through irctc that [protected] pnr has been accepted...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — why my got tdr rejected

 aksgangwar on Feb 13, 2019
Respected sir,

As i arun kumar singh filed tdr dated: 01.01.2019 for archana express (Refund status attached).

 my tdr got repudiated and reason was given that passanger travelled at that pnr.

I would like to intimate you that i not travelled at that pnr, because it was more than 3 hrs late (Approx 7 hrs late) and i did reservation on same day with gangasaluj express (E ticket attached).

You can check in your record that i travelled in ganga satluj express on 01.01.2019.

I can also prove that i reached to ambala cant at...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — incorrect cancellation charge

 Sandeep Yendluri on Feb 12, 2019
Hi i booked 4 tickets for journey date feb 28, 10:30 am on east coast express from secunderabad jn to nidadavolu jn yesterday and cancelled it today but i was charged ₹480 as cancellation fee for the total of ₹1100 which is more than 40% of ticket charges. I was not prompted about cancellation charges so that i could have reconsidered my decision but i got message of charges only after it was cancelled. Refund me the correct amount or i will be writing this to railway minister, indian government.
My email sandeep_smiles@yahoo.com
Phone...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund for retiring room cancelled due to no water

 Ashok Vardhan R on Feb 11, 2019
WHY SO CASUAL, IAM ASKING SINCE ONE WEEK BUT NO REPLY FROM YOUR SIDE
ARE YOU SLEEPING OR DOING WORK, TAKING SALARIES WITH OUT ANY RESPONSIBLE OF WORK IS SHAME ON YOUR PART
YOU ARE PAID TO SERVE PEOPLE.

EXPECT UR REPLY AS SOON AS POSSIBLE

On Fri, Feb 8, 2019 at 6:31 PM ashok vardhan wrote:
Waiting for your reply

On Mon, 4 Feb 2019, 6:36 am ashok vardhan...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — non refund of tdr filed at durg on 30-01-2019 pnr no. 6524798709

 OMPRAKASH S. AGRAWAL on Feb 11, 2019
Online pnr no. [protected]
Tr id: [protected]
Had 2 nos sleeper class tickets from durg - agn by train no. 15231
Byj-gondia express
Not travelled as train was more than 3 hours late
Filed online tdr on[protected], 14:04:18
Status displayed on irctc website - cr registered
No refund till date

Refund to be approved by south east central railway zonal office...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund and trouble caused

 Arun Y on Feb 10, 2019
I missed train just now as no one opened door of b1, b2, b3 compartments. The train is delayed by more than 6 hrs and after long waiting it was missed as no one opened door and no one exists to open door, no one on the platform to help.

Could you do the justice and take necessary action on neglect of their duties whoever concerned to.

Train no. 12792
My pnr no:[protected]
Boarding station: manchiryal (Mci)...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancelled tqwl but charged deducted fully for confirmed ticket

 ravi kiran28 on Feb 9, 2019
It is very surprising and shocking to me that i had cancelled my tqwl tickets online at 10:18am on 08feb.2019 (Train no. 15002, pnr no. [protected]) but you are saying that this ticket was confirmed but this is not true (Please see the attached screen shot of cancelled ticket which was in waiting).

My ticket was booked in tatkal quota as tqwland there was already more than wl16 waiting list in general quota in ac2nd in train no. 15002 then how my ticket tqwl could be confirmed?

I am dead sure that during cancellation of ticket it was showing waiting ticket then how...
Complaint comments  Read comments [1]Complaint category Railways

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