Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7348
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
937
down
468

Phone:
Phone:
up
277
down
184

Mobile:
Mobile:
up
283
down
144

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7348
Pending
0
Resolved
192
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — refund of tatkal waiting list ticket

 kailashiitm on Oct 20, 2018
PNR [protected], Booked on 30-Sep for 1-Oct from Haridwar to Jaipur in Tatkal 3AC. There were 3 tickets, out of which 1 got confirmed and rest 2 were under waiting. As per rule, online waiting list passengers are not allowed to travel so they didn't travel. I have asked TT about the refund of money, he told just to file TDR. He didn't say anything about certificate and given any certificate.

I have filed TDR (reference number - [protected]) on 1st Oct evening only and got confirmation mail on 2Oct 12:54AM. On 19th Oct, I have received mail stating that it is Repudiated.
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — paytm irctc catering

 Deepakshinku on Oct 20, 2018
Yesterday I was doing tatkal ticket booking from DLI to AJE. I tried several times to get the ticket. Everytime the transaction failing at the time of payment. After trying 6-7 times, . Finally I was able to get the ticket but when I checked my bank statement, I found that 2 different amounts we're deducted. One was for the ticket and another was for paytmirctccatering. I don't know how this happened. I didn't clicked anywhere else.

Thanks for paying Rs.686.80 from A/c XXXX9865 to PAYTMIRCTCECATERING via NetBanking. Call [protected] if txn not done by you...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — booked tickets amount debited from my bank account but tickets not confirmed

 Sona Mathew on Oct 20, 2018
Respected ma'am/sir
I have booked two premium talkal tickets from chengannur to Chennai using irctc app and amount of rs 2460 is being debited from my bank account and i didn't receive my etickets and now its showing booking cancelled
Chennai mail 12624
Transactions nmbr:[protected]
Please Kindly refund the amount2460
My account number [protected] IFCS CODE SIBL0000261
Account holder:Sona Ann Mathew
Branch: Chengannur...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — absence of green/red symbol on the packaging of food products served that contains egg in the train no. 12013 amritsar shatabdi

 Ramnik handa on Oct 19, 2018
Hi IRCTC team

Here I would like to bring to your kind notice that I, RC Chopra, am a frequent traveler and passenger of Amritsar Shatabadi.

I’m putting forth this complaint for the second time in 20 days gap regarding the absence of red/green sign on the packaging of the food items served (sandwiches and patties for eg) in the train no. 12013, Amritsar Shatabadi Express.

Being a pure vegetarian, I face a lot of problems when it’s about consuming food items or not as there’s absence of red/green symbols on the food items containing egg products....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund or cancellation money not yet refunded

 Janet Johnson on Oct 19, 2018
Transaction ID: [protected]
Train No./Name: 16316 / BANGALORE EXP
Transaction Date: 15 Oct 2018
KOLLAM JN ( QLN) KSR BENGALURU ( SBC)
Refund Status: SENT_TO_BANK
Cancellation/Refund ID: [protected]
Bank Name: ICICI Bank
Booking Amount: 850.0Refund Amount: 850.0
Saturday29Dec 2018CANCELLED

Transaction ID: [protected]
PNR: [protected]
Train No./Name: 16315 / KOCHUVELI EXP
Transaction Date: 15 Oct 2018
KSR BENGALURU ( SBC) KOLLAM JN ( QLN) Refund Status: SENT_TO_BANK
Cancellation/Refund...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund

 jsaurabh63 on Oct 19, 2018
Transaction id [protected]

irctc air..

i have this bookng worth 30, 996..
From hyderbad to phuket

They took the bookng and kept it under process.. only when i called they tell me the flight fare has increased, so pay additional(only when i call them they gv me ths info)

i refused to do that n they asked if i want to cancel it and full amount will be refunded. They told okay.
Been a week and no refund yet.

They ll lift ur call once in 3-4 hours ..

worst customer care..

Suresh Prabhu...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancellation

 Sushovan Dhar on Oct 19, 2018
The train 22318 / HUMSAFAR for Thursday 25 Oct 2018 has been cancelled by Indian Railways. I held confirmed ticket in 3AC from BSB to SDAH. I try to cancel my tickets PNR Number: [protected] but it shows Cancellation Pending since last afternoon.

I want to cancel my ticket but I am unable to do so. Please help me to cancel my ticket and get back the refund....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund not processed

 rajeevpan@gmail.com on Oct 18, 2018
I have filed tdr against my jorney as per below given pnr no. But as 2nd ac coach not attached in which i have my confirmed ticket and i have allotted seat in 3rd ac. I have filed tdr for difference fare.. Same is rejected with below remark.

Pnr no — [protected].
Refund reg no —[protected].

Remark given tc copy not submitted whereas when i demanded same from tc during journey he said online tickets refund will happen from portal you booked...

Kindly look in matter & provide refund for same asap......
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — retiring rooms not confirmed but money deducted from account twice

 Rks Kavil on Oct 18, 2018
Sir
I have booked a retiring room against the ticket pnr [protected] for two days (24hr) 04/11/2018 to 06/11/2018 (A/c dormatory) at patna jn (Pnbe) railway station. I tried two time but conformation not received but money deducted twice rs: 346/-each time from my account on 14/10/2018. Can i get eny one booking confirmed and balance amout be refunded?

Hopfully
Vs mytheen...
Complaint comments  Read comments Complaint category Railways

IRCTC — tickets not booked, fund deducted from a/c

 Suhas Sarkar on Oct 17, 2018
Tried to book tickets through irctc on 16.10.2018, rs. 1367.94 was deducted from my axis bank account but booking failed as notified by irctc due to no response from bank, transaction id. [protected], bank seq. No. [protected]. Pl. Do the needful. Tickets may be booked or deducted fund may be credited to my account, please give me proper feedback so that i can use the app. Without any doubt....
Complaint comments  Read comments [3]Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — regarding cleaning and safety in 2 ac coach of train 17213

 neeraj tapdiya on Oct 17, 2018
I travelled on 15 oct 2018 by train 17213 from secunderabad to aurangabad by 2 ac coach and i tell you it was veru sad and disappointing to find bed bugs in blanket and disturbed my sleep whole night and that too in 2 ac coach... Really disappointing. Also ac was not cooling properly inspite of informing ac attendant no action taken.
My pnr was [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I forgot my user id & password

 bhakhriya on Oct 17, 2018
Sir i forgot my irctc user id & password. My registered e-mail address is rajendrabhakhriya@gmail.com and my registered mobile number is [protected]. My date of birth is 09 july 1997.
Please reslove my problem immediately sir. I just want to reserve my e-railway ticket and i do not have irctc user id and password. So please help me sir. Sir please reply immediate....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — about irctc

 chirag jethva on Oct 17, 2018
How do i get a refund from irctc if my ticket didn't get booked, but my money got deducted. Its book details shown below

Train no/name :19578 / jam ten express
From : rajkot jn (Rjt) 26 oct 2018 to : surat (St) 27 oct 2018
Booking date : 17 oct 2018
Boarding station : rajkot jn (Rjt) date of boarding : 26 oct 2018
Reservation id : [protected]
Ticket type : e-ticket
Quota : general
Ticket charge : 275.49
Bank name : state bank of india

So i request to you will help me. If you need my contact, you can call...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — had to pay extra because of technical snag

 ankit000singh on Oct 16, 2018
On 15th, october while booking a tatkal ticket, payment had failed due to technical issue. After payment, when it came back to irctc app it said displayed an error message and was promoting to pay again. So i aborted the transaction and checked if the ticket was booked or not. The transaction was mentioned in failed transaction history. With a belief that my ticket hasn't been booked, i booked another ticket under tatkal scheme. After booking, when i checked back i saw two tickets booked for the same date and journey. Somehow the transaction that had failed, got confirmed. Since it was tatkal ticket,...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — non receipt of pnr

 sfm259 on Oct 16, 2018
I was trying to book a ticket on 15.10.2018 at 12.50pm for journey in netravathi express from aluva to parapananagadi. The payment was made by me by online banking and the amount debited from my account to irctc. I ad to be given a waitlisted ticket with pnr no. But it was not done by irctc. No sms was provided by irctc as was done earlier. Either a ticket hads to be issued to me or the amount has to be refunded to me online....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — suspension of irctc account

 Rockey Nevin on Oct 16, 2018
My irctc account has been suspended without any prior notice. I'm perfectly sure that there has been no wrong doing from my side. I am unable to book tickets now. It shows "bookings are not allowed as your account has been suspended". I sent lots of mail to customer care of irctc. There has been no action taken till date. Please do the needful to re activate my account....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — for refund ticket id 100001480695768

 Deepak k Tiwari on Oct 15, 2018
Dear Sir,
I was booking my ticket which was not booked and my account has been deducted four Hundred fourty five Rupees&fourty Nine paise, 445.49/-Rupees from the account, which has not been refunded yet, the details given below are as follows and resolve this issue and inform us immediately.

User ID - deepa10891
Ticket id-[protected]
Transactions id[protected]
Booking Date - 13/10/2018, 11:05:22 AM
Junry Date -14/10/2018
Quata -Tatkal
Class -SL
Total Amount - 445.49/-...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited but not credited

 Diaplay_name on Oct 15, 2018
920₹ was deducted from my account while I was paying for IRCTC. But irctc did not recieve any amount. And still after 7 days of this instance, I did not recieve any amount.
Transaction number of Bhim was raxorpay.irctc@hdfcbank is[protected]
I have filed my compliant to all the shareholders in this case, that is, IRCTC, my bank, Bhim app but of no avail. Kindly look into this issue....
Complaint comments  Read comments [1]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted but irctc website shows pending from bank end

 ganeriwalsid on Oct 15, 2018
I was trying to book a ticket on IRCTC from Payzapp app through Bharat QR code, but unfortunately money got debited from my bank and ticket did not got booked. IRCTC however shows the Paymenst Staus as Pending from Bank End. IRCTC Transaction ID is [protected]. The payment gateway used State Bank of India Debit Card for the payment. Kindly help out with this ASAP....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancellation fund not refund in my account

 gs_korba on Oct 15, 2018
1. Cancellation i. D.[protected]
Cancelled ticket detail train no 12130 -
Azad hind express from champa to
Nagpur pnr no [protected]
Amount 710.00 was not refund

2. Cancellation i. D. [protected]
Cancelled ticket detail train no. 22648 -
Korba express ticket from nagpur to
Korba. Pnr no. [protected] booking
Amount 830.00 was not refund...
Complaint comments  Read comments [1]Complaint category Railways

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