Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7830
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
988
down
481

Phone:
Phone:
up
292
down
191

Mobile:
Mobile:
up
291
down
151

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7830
Pending
0
Resolved
218
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — refund amount is not credited to my account for waiting list cancellation tickets

 divyanshu shrivastava on May 22, 2019
Transaction ID: [protected]
Pnr Number: [protected] Train No: 14623
Train Name: PATALKOT EXP From Station: CHHINDWARA JN ( CWA) To Station: DELHI S ROHILLA ( DEE)
Date Of Journey: 16-May-2019 Class: 3A
Reason for Cancellation: Waiting list not confirmed.
Date Of Booking: 15-May-2019 Total Ticket Fare: Rs 3380.98
Refund Amount: 3250.0
Refund Status: REFUNDED
Bank Name: Visa/Master Card(Powered By ICICI BANK)
Refund Amount: 3250.0

The portal says amount is refunded but I still did not get money in my account...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction failed, money debited from my federal bank account, but ticket not booked and not yet refunded

 Deepak Sivasankaran S on May 22, 2019
I tried to book 7 tickets from IRCTC, but was unsuccessfull . Money got debited from my Federal Bank account, but not yet refunded. Kindly help me to get the refund from IRCTC. Below are the details

Transaction ID: [protected]
MOOKAMBIKA ROAD ( BYNR) KOZHIKKODE ( CLT)
Transaction Date: 16 May 2019
Transaction Amount: 1471.96
Payment Status: Late Confirmation Received From Bank On[protected]
Failure Reason: No Response From Bank

Transaction ID: [protected]
MOOKAMBIKA ROAD ( BYNR) KOZHIKKODE ( CLT)
Transaction...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — transaction pending from bank end

 shikha_066 on May 21, 2019
I have booked my ticket in runicha express (14660) today that is 21st may 2019.
It is showing transaction pending from bank end. Money is deducted from my bank account.
Irctc member id: shikha_066
Transaction id:[protected]
Quota: ladies
Class: sl
Ticket charge: 841.96
Bank name: state bank of india
Please look into it urgently. I cannot further book my ticket because of it...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — refund not came

 Mamta123jain on May 20, 2019
I was booking a ticket through credit card and after some time message came amount spent... And ticket not came. It told refund will be directed to ur account in some days. After some days when i enquired, it told refund directed to ur account but it didn't came. I contacted to my bank also but bo support.

Please help me, i lost my ₹1500 in that booking

Please help...
Complaint comments  Read comments [2]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — changing wrong email id

 [email protected] on May 20, 2019
Name-prakash nidagundi irctc used id prakash_[protected] mobile no [protected] i have mistaken in my irctc registration by entering wrong email id wrong id i have entered is [email protected] my original corrected id is [email protected] kindly apologise for entering wrong email id and support me to change the correct id for change by yoursel...
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — change in email

 Shruti Shubham Agrawal on May 18, 2019
Name - praveen kumar irctc user id - praveen123 i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [email protected] my original correct id is praveenshastri1994kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself... Please it's a request.........
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railway Catering & Tourism Corporation [Irctc] — due to cleanliness and water not available in bathroom and basins.

 aman boeing on May 18, 2019
Due to cleanliness and water not available in bathroom and basin

Issue started from kota while i waiting for cleaning for not yet
And suffering from dirtness and previously train also samething but not taken any issue about this. I say to irctc please take action about sweeper and main issuer whose solved correctly and definetly solved this lastly...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received for tdr filed

 Ananya Mehrotra on May 17, 2019
I filed tdr on 24 april 2019 with pnr no. [protected] nauchandi exp. From bareilly to prayag due to train not touching the boarding station i did not board the train. Unfortunately the tdr status is showing cr registered. I also filed another tdr with pnr no.[protected] from nauchandi exp from prayag to bareilly on 25 april 2019 which was approved. I could not received any of my refund till date kindly resolve the matter, inform me. Accordingly.
Thanx
Anupma mehrotra.
[email protected]
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — failed transaction during payment

 Gov12jha123 on May 17, 2019
Sir, today i was trying to book tatkal in pawan express by irctc app but during transaction it was failed due to slow data connection.
I requesting you to plz solve this issue as soon as possible.
Transaction id:-[protected]
Transaction amount:-890 rs.
Quota :- tatkal
Email id :[email protected]
Ticket id:-3936424
I always thankful to you....
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — website being insanely slow

 BasuBoss on May 17, 2019
Slowness observed in tatkal booking:
1. Loading the captcha
2. Logging in
3. Displaying the saved passengers list
4. Nationality drop down is not displayed
If these are not addressed at all, then no use of tatkal booking
The website is just pathetic.

Suggested solution:
I would suggest to have the website statewise so that load of the customer requests are evenly distributed.

If the load balancing is already done, they have to increase the number of servers....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected

 dsk_82 on May 17, 2019
Pnr number : [protected]transaction id : [protected]
Train name : ltt vskp exptrain no.: 18520
Lingampalli (Lpi) akividu (Akvd) tdr filing date : 12-may-2019 07:28:07 hrs

I have booked the ticket in tatkal for the above train. Schedule departure from lingampalli is 20.05 hrs on 11.05.2019. But the train came came to lingampalli at 4:30am on 12.05.2019 and i did not travelled in the train for which i have filled tdr on 12.05.2019 at 07.28.07 hrs.

Now i got email that my tdr has been rejected.

Please arrange my refund...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — cheating by water vending machine vendor

 Sasmita R on May 15, 2019
Dear sir, at abu road rly station, water vending machine vendor is cheating customers by supplying ro water at the rate of rs 25/5 ltrs and rs 10/2 ltrs etc whereas the rate displayed there is contradictory to the actual supplied rate. On enquiry the concerned vendor argueeing shamelessly and damcarely. The curruption i physically faced today but he may be continuing from long. Please look into it for eradication of such currrupt practices. Thanks. Hoping for due action....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no ac chair car coach in train number 22685

 naru_25 on May 15, 2019
I booked a ticket from tumakuru to davangere, for yesvantapur-chandigarh samparkakranti express, and when i opened the irctc app it showed me the availablity of tickets as 63 for chair car so i booked, but later when i tried to check coach position i found that there is no chair car at all, but i got a confirmed ticket from irctc, with pnr, i had a hope that as irctc has shown chair car in their website so it might be there while boarding, even when i contacted irctc about this they said that there will be a chair car, but unfortunately there wasn't any, and they deducted an amount of ₹445 from...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not able to book tickets via tatkal

 gayathri menath on May 15, 2019
I am trying to book tickets via tatkal. When i reach the passenger details page, most of the time i am getting either captcha error or security question failed error, even though i gave right information. Today when i tried to book, i encounter another error, i am not able to see any captcha and getting error while trying to continue. As i was in a hurry to book tickets, i took a quick snap and attaching the picture below. Please take necessary actions. The old website was good as i can at least book tickets....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no proper response for a refund issue

 DONI LOGANADHAM on May 14, 2019
I have booked a tatkal ticket on 21st april and cancelled the ticket at the waiting list stage after chart preparation but the refund initiated amount was zero.

So, i mailed irctc stating my issue and they have raised a ticket at that time.

Now its almost a month and i am not given with any proper response. I have called the customer care more than thrice and still the same.

So, i request refund of full amount as soon as possible.

My contact number : [protected].
Mail id: [email protected]
Pnr number: [protected]
Ticket...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money not refunded

 Bhaumik Dhandhusariya on May 13, 2019
Have booked a tatkal ticket on may 10, 2019 for may 11. Money got debited from my bank due to network issue and ticket did not get booked. Have not received my money back. Please help. Its already been 4 days.

Transaction id: [protected]
Train: mmct double decker 12932
Booking date: may 10, 2019
Failure reason: unable to perform transaction due to internet error
Refund status: amount sent to bank...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancel the tdr filed mistakenly

 Pralay Mandal on May 11, 2019
Kindly cancel the tdr filed by mistakenly, pnr: [protected], reference no.: [protected], date :[protected].
While checking irctc mobile app, app got hanged and due to problem with the touch screen and internet probably tdr was filed wrongly. Kindly cancel the tdr request.
I have mailed for cancelling the request to [email protected] but there is no such positive response from the customer care....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted ticket not booked

 ANSHU KARMAKAR on May 11, 2019
I did a booking for 14 jun 2019 on 15 april 2019 in prashanti express but my ticket was not booked and money got deducted i. E. Rs 2650.in failed transaction it shows amount credited to bank in refund status but i have not got my refund.

Transaction and refund id: [protected].

I request you to refund my amount as soon as possible.

The account was with bank of baroda....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — worst otp system irctc e wallet

 shanmuselvam on May 10, 2019
I have try to book the train on 4.00 pm 10th May 2019 but just now (4.58 pm) I have receive the OTP. I ever seen this worst service in any other partner . Always Indian GOVT related app or service very worst. If your not good in this then please handover the railways software division to any private parties.

Even small Ticketnew company providing a great service and system in booking . why you can't?...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not received booked parcel

 Ravi Ganesan on May 17, 2019
I booked my parcel through INDIAN RAILWAY Parcel on 19-04-19 from SALEM jn to Mathura jn but this parcel gone to New Delhi station also I received call via [protected] for intimation. I went New Delhi railway way station 4 days later, asked my parcel & show Bill ( P 375388) parcel office in all platform office, all said parcel not there & there is no response from railway parcel office.

Please arrange to resolve this problem at the earliest

Bill T No :P 375388/ dtd 19-04-19...
Complaint comments  Read comments Complaint category Railways

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