Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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6110
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
547
down
327

Phone:
Phone:
up
137
down
116

Mobile:
Mobile:
up
166
down
100

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
6110
Pending
0
Resolved
88
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1204)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — deactivation of my irctc reservation account

 pvdesh on Jul 26, 2017
Sir,
I am having a regular irctc reservation account. Last month, i have successfully got a ticket from Nagpur to Pune. However, when I, try to take return journey, I find that my account has been deactivated without any intimation, resulting to enable me get reservation. I therefore requested to activate my account immediately For further commutation I may please contacted of my email address, is that deshpandepradeep1953@gmail.com....
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — late confirmation of pnr ticket so I had to miss train

 rajat911 on Jul 26, 2017
I had booked ticket from ringus jn to Delhi for 26th July for 1:10 a.m. In night pnr 2234574266 .I checked the pnr status on irctc website it was showing chart not prepared till 12:15a.m. on 26th but I received msg from irctc at 12:47 a.m about ticket confirmation .so I was not in a state to catch the train .Indian railways website was also not showing any status of the ticket....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — request to refund of worng deduction charges

 AFROJ SHAIKH on Jul 26, 2017
Dear Sir,
I have booked the three ticket, my first ticket from LTT to BTTon date:-25/07/17,
My second booked ticket(CANCELLED)from CPR to LTT, on date :- 25/07/2017, And my third booked ticket from CPR to LTT, on date:- 26/07/2017,
Sir my first booked ticket total fare is Rs.2535, /-but sir irctc charged of Rs2560,
My second booked ticket total fare is Rs.2557.5/-but sir irctc charged of Rs.2580/-,
And my third booked tiket toatal fare is Rs.2557.5/-, but sir irctc charged of Rs.2580,
Sir please understand the my problem and do the needfully,
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — overcharge passengers tea/coffee rs10 not keep change for years-no action

 Rajos on Jul 26, 2017
I was a passenger traveled by train no.12618 PNR No. 2432645029 doj 16.07.17. via PNVL to ERS.. For tea i gave Rs 10 first time and Rs 2 returned to me. Another occasion i gave Rs 10 first time Rs 3 returned. and for more than 3 occasions i gave Rs 10 and no balance (no change returned cheating returned and we have to assume that price is Rs 10 for tea and coffee even though Price Rs 7 written on the cup mostly not readable by layman.. Hence collective looting and cheating of 30% profit for an average man having 5 tea daily amounting total for approximately 70 pax X 24 coaches x 5 tea/coffee per...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc net banking aervicesl

 Suvodip Jana on Jul 26, 2017
I have been trying to book tickets for a while but everytime there is an error after I put my mobile no. . Please solve this issue as soon as possible because without it digital India is just a absurd . I hope that it will be solved very soon. I m a resident of west Bengal and facing problems when booking from hwh to ASN . There comes a white page after I choose to use my mobile for OTP. I can receive the otp but cannot proceed it further....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — forgot user id and password

 faqyaq on Jul 25, 2017
Dear sir

With due respect i have forgotten my user id and password. Please solve my problem.
I have to book tickets for tomorrow
My details:
Email id: yaqoobmohammed177@gmail.com

Address: #756 sabeel colony nagawara bangalore 560045

Phone number: 7815982164

Please solve my problem as soon as possible
I remember my security question

Thanks...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — non repayment for not booked ticket

 kutty1959 on Jul 25, 2017
Rs.466.8o has been debited from my sb a/c 150701000014458 towards "paytm 100000913023707-net@644605" on 17.07.2017. Obviously the ticket was not booked and it is found as failed transaction in irctc website. Hence the amount may please be credited into my said above account at the earliest possible. I 'my ready to send the screens hot of irctc if it is needed and the same informed to me....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — overpriced food..

 Prashant1312 on Jul 25, 2017
Train no 22887 humsafar exp. On 25 july 2017 from hwh to ypr. Food provided in train overpriced. I have ordered veg meal which is priced @ ₹120 with no curd. However if you check rail menu food rates. It says 50 to 55 rupees for veg meal. Likewise tea is sold @₹10 instead of ₹7. And almost every food product is overpriced. Pls help. To improve irctc please take action....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — connecting train missed due to delay in first train

 piyush4every1 on Jul 25, 2017
We 8 adults, 2 childs (7 yrs and 2 yrs) boarded train number 12801 on 23-july-2017 from pnme to gzb. The train got delayed by 4hr 50 mins and reached gzb at 8:20 am. We had reservations in train number 12017 for 24 july from gzb to ddn (3), sre (2), moz (2) which starts at 7:19 from gzb. But, due to delay in 12801 we missed our train and faced a lot of inconvenience. My parents and siblings all hired private taxi or buses to reach their destinations. The internet was not working so i was not even able to place tdr within time (4hrs).
The train#12801 is super fast and i paid for that but...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — to activate my irctc account.

 iamabhishek7 on Jul 25, 2017
My irctc account has been de-activated without any prior notice. I am regular usr of irctc.
I had irctc account registered with email id abhishekpathak0793@gmail.com and mobile number 8273819302
This account got de-active due to some reason.
When i am trying to create a new account using either above email or mobile number its not allowing.
Just to create a new irctc account creating new email and taking new mobile connection is not possible.
My irctc user id - abhishek7. When i am trying to login getting error that you are not allowed to recover your password...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund received on paytmsdk not received in my bank account

 Ram Subbu on Jul 25, 2017
Transaction id: 100000918871301 train no./name: 12628/karnataka exp date of booking: 22-jul-2017
Date of journey: 26-jul-2017 date of boarding: 26-jul-2017 date of arrival: 27-jul-2017
From: daund jn (Dd) to: ksr bengaluru (Sbc) boarding at: daund jn (Dd)
Resv upto: ksr bengaluru (Sbc) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment settled bank name: paytm m reservation status: not booked
Transaction amount:2390.0 no. Of adults: 6 no. Of children: 0
Ticket type:e-ticket

The above ticket amount has been refunded...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — didn't receive cancelled ticket amount

 Devesh M on Jul 25, 2017
Hi,

This is regarding pnr 8415281215. I have cancelled this tickect, but i haven't received the amount so far. It's more than a month. I have already sent my bank statement to care@irctc.co.in.

But unfortunately, there is no positive response from the irctc team. It seems that you are not taking this matter seriously. It should not take this much time to refund money.

Please refund my money asap....
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — cockroach found breeding around my seat

 Alson Falco on Jul 25, 2017
Pnr no. : 8761481479
Train no. & name : 11092/pune bhuj exp
Date of journey: 2017-07-24

Cnf/h1/18

Hi,
My name is alson falcao and i boardes the train from vasai road to ahmedabad.
As i entered i found cockroaches on my berth. I brought it to the notice of the tc as well.
Really unhappy with the unclean coach.
My journey was utmost diaster as i had to work in the morning and didn't sleep cause of the cockroaches around.
Request you to kindly maintain hygiene.
Journey was not at all value for money....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — to activate my irctc account

 Rahul Vernwal on Jul 25, 2017
Respected sir/mam,
My irctc account has been de-activated without any prior notice. I am a regular user of irctc. Same thing happened about 2 months ago and my account was reactivated after sending a request. I am unable to figure why exactly are these things happening. I am unable to book my tickets on time and it's really frustrating to go on sending mail for account activation every time i book a ticket. Please have a look on this as early as possible. I ahve been using this since 2-3 years, and i must say it was never this bad!

Regards,
Rahul kumar
Used...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — regarding failure of booking a ticket

 Deependra Kushwah on Jul 24, 2017
I have booked the ticket on 24/7/17 but after booking the amount is deducted from the account and booking had not made...
Details are
Amount deducted: 320/-
Ref no.: 100000920576876igabrziaz3
Date : 24/07/17

After the deduction, i get msg from bank but not from irctc. I even not sure whether the my amount will be refunded. So i did this complaint. Please let me know that how many days it will take to refund my amount.
Thanking you
Contact no.8602038233...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr-175643-south eastern railway

 ipsit panda on Jul 24, 2017
I have applied td bearing no 175643 on 27/01/2017 having the pnr no 6761350516 and related to this i have sent all the necessary documents to chief commercial mangaer (Refunds) south eastern railway kolkata on dated 02/02/2017 and same has been delivered on 06/02/2017.. Still date i have not received any refund as already 5 months passed since then.

The documents are mentioned in below which i have sent..
Original ticket deposit receipt
Original ticket
Application for refund of fare
Cancelled cheque

Pnr no-6761350516
Date of journey...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — waiting ticket cancelled refund issue

 nilu.986 on Jul 24, 2017
I already mailed to etickets many times, but no issue resolution from your side. I had booked three tickets having pnr 2433504530, which were cancelled because of waiting status as on chart time. T. T. Made a penalty for without ticket because she said your tickets had been cancelled and would be refund in your account. But it's near about 25 days after cancellation, no refund by your side....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pnr 8157347470

 SATNAMS92309645 on Jul 24, 2017
Sir ticket bearing pnr no. 8157347470 has been cancelled on 03-jul-2017 at 06:45:03 am, after receiving train cancellation message on 01.07.17 at 7:02 pm
Also while cancelling the ticket thru irctc train cancellation message was appearing so "reply from u stating"train cancellation tag was not imposed" does not justified my deduction. Kindly refund my rs 308 deducted...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — complaint regarding defamatory and unlawful activities of staff member of irctc caterer at tundla railway station.

 Lawyer Rahul on Jul 24, 2017
To,
General manager
Indian railway
Delhi

Sir,

The complainant is a indian railway passenger having traveling in gomti express from delhi to etawah on 19/07/2017 and having pnr no.2434229036. It is submitted that during the stoppage of the said train at tundla station the complainant was in need of some food material and hence he asked for a buiskit to a irctc canteen/shop which is situated at extremely west side of platform on which the said train was halted. The complainant was demanded rs 35 instead of print rate rs 30 of the said food item...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — a2z housekeeping ''worst service provided

 ardhya kumar on Jul 24, 2017
Dating:24/07/17
A2z infraservices ltd. The housekeeping service provider of train no. 11055 godan express is providing a very low class of cleanliness despite of complaints related to bedbugs from various passengers of coach a1 no action was initiated... The passengers faced great nuisance all over the night... The pest control on the coach states 21 july as the latest date... Such was not the expectation...
Complaint comments  Read comments [1]Complaint category Public Transportation

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