Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
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7527
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
955
down
472

Phone:
Phone:
up
284
down
188

Mobile:
Mobile:
up
286
down
146

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7527
Pending
0
Resolved
198
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1758)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — food beverages and water prices

 Sourabh kamble on Dec 10, 2018
As I was travelling from Kalyan to howrah by howrah mail 12809 on 8th December 2018 in sleeper s6 seat no 71. Wants to inform u about the IRCTC canteen services and their hiked priced products.a 1 liter bottle as per IRCTC canteen menu is 15 RS per bottle but they charge 20 RS.and tea cost 5 rupees, which that canteen officials sell for rupees 10 per disposable cup and veg plate cost 80 RS.whoch is too high.this leads to huge curruption as we know lakhs of people travel in Indian railways every day so please ask for the right and also ask for bills as it's our right.
Thank you...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — confirmed seat was overlapped

 Anisha Mathew on Dec 10, 2018
My boarding station was from chenganoor and my seat number -D1-85.and there was a person who was traveling on the same seat from trivandrum to thiruvalla(next stop from chenganoor).He was claiming that his ticket was from trivandrum to thiruvalla and was an online booking. After he got down from the train at thiruvalla, TT came for our ID verification and we came to know that his ticket was booked only till chenganoor. While in the conversation we understood that this person is a fraud and is conducting malpractice for a very long time towards IRCTC.
We kindly request you to make sure that...
Complaint comments  Read comments Complaint category Railways

IRCTC — money deducted without reservation in train

 nepal singh 98897 on Dec 9, 2018
Sir on 7 dec 2018 i was reserving seat in 14218 (uchahar exp) for 08/12/2018 but due to slow processing of bank or irctc my amount of 385 rs.becoming pending form irctc and deducted from my account.nor my reservation happen and neither my amount came back please solve my problem as early possible.
detail as follow :
transaction id from irctc:[protected]
transaction id from bank:[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — e ticket cancellation

 Tusharikaa Nagar on Dec 8, 2018
I booked a ticket today, on saturday 8 december. After multiple failed transaction due to irctc app, the available tickets went to wait listed and weee booked in tqwl. I wish to cancel my tickets but the booked ticket is not showing in the app or the website under booked ticket history / cancellation of tickets. I have received an sms regarding the booked ticket. Pnr is [protected].
I am unable to cancel the tickets. I have tried to call customer care several times but it is not available. Please cancel and refund my amount....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — rs 1156 payment was done and ticket didn't get booked

 Preethi Sridhar on Dec 8, 2018
Booked 3 tickets from mas to bnc, payment of 1156/- was done through card but no tickets got booked. I want refund of the amount. How can no ticket be booked when payment is done.
After the payment was done i got error in booking. Please refund the full amount immediately.

I want immediate assistance on this issue and there is no way i could track the payment in irctc app and raise a complaint. The payment should reflect in the failed transactions at least!...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment issue company not doing anything

 prashant baisla on Dec 7, 2018
I was made a payment of rs 449 to irctc through paymt and paytm given me a confirmation that payment has been done from our end in written. And irctc services are really pathetic no which is available on website we cant be able to contact never connect and on a irctc website it is showing that payment pending from bank end order no [protected] please help me out....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not get for failed transaction

 Pb1110 on Dec 7, 2018
Sir,
I had booked three retiring rooms at agra cant station on 01/11/2018. Due to transaction failure the rooms are not booked. Again i tried on 05/11/2018, which was also failed. For all above three failed transaction room rent were debited from my bank accounts. Now after more than one month i didn't receive my refund. After trying several attemps on call centre on no. [protected] i was able to connect customer care executive and they reply me to contact local bank branch with the transaction id, mentioning that refund is already initiated from their end. But when i contact to my local...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted but irctc website shows pending from bank end

 suraj sain on Dec 7, 2018
Hi,

Booked ticket on irctc using razor pay amount debited inr 4200 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. My reservation id is[protected]....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment not received for cancelled train tickets

 ajmera chetna on Dec 7, 2018
Sunday30dec 2018cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 22903 / bhuj ac s f exptransaction date: 2 dec 2018
Bandra terminus (Bdts) bhuj (Bhuj) refund status: refunded
Cancellation/refund id: [protected]bank name: state bank of india
Booking amount: 8260.0refund amount: 6985.0...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — registration issue

 Veera Mahalakshmy on Dec 6, 2018
Name - veera irctc user id - yuhaan123 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is veera. M. Mlshy@gmail.com my original correct id is veera. Mlshy@rediffmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself thanks...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — food supply

 Sunil KR singh1 on Dec 6, 2018
I have online booked my meal vide pnr no [protected] on 10.09.2018 by bt - relfud, but they cheated to me by supplying stale food that was not eatable. As per menu 3 pieces of chapati has to be supplied but they supply only some small pieces of chapati which was even not equal to one chapati. And that chapati was also so hard and cheawble. That can not be eatable. After that the food taken by me, my condition becaming worse and after some hour i fell down in train. I was under treatment.
Then i complain against relfud with all details of treatment paper, but the have not taken any action....
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund amount is not credited to my account for my cancelled tickets

 Aiyoo aiyoo on Dec 6, 2018
TICKET DETAILS
1)
Transaction ID: [protected]
Pnr Number: [protected] Train No: 12631(Nelai Expreess)
From Station: CHENNAI To Station:KOVILPATTI)
Date Of Journey: 13-Nov-2018 Class: 3A

Date Of cancellation: 11-Nov-2018 Total Ticket Fare: Rs 1880

Refund Details
Cancelled Date: 11-Nov-2018 Refund Amount: Rs 1500 Refund Status: Refund ID: [protected]
BANK NAME; PAYTM M

REFUND STATUS; REFUNDED
BUT NOT YET RECEIVED IN MY AXIS BANK ACCOUNT TILL DATE 06.12.2018....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment pending from bank end

 Mohammad Atif Ahmad on Dec 6, 2018
I have booked a ticket from ndls to pnbe on 6th of december worth rs. 1305 using upi via google pay. My payment status says "pending from bank end" on irctc website. I have received a payment confirmation notification on my google pay app but my ticket has not generated.
My details are as follows:
Ticket from ndls to pnbe.
Date of journey: 17th of december, 2018.
Train name: sampoorn kranti.
Train number: 12394
Irctc booking transaction id: [protected]
Upi transaction id:[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — phone number verification problem

 kishore mech on Dec 5, 2018
Sir i am wrongly enter my phone number my irctc account is not opening
My mistake by entering wrong mobile number [protected]
My correct mobile number is [protected]
My id kishorechozlan
I try to reset my mobile number not working
My email id is kishoremech0@gmail.com
Sir i apologise for entering wrong mobile number
Sir help to change my number and help me verify my irctc account sir...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — travelling in super fast with express ticket

 Krishankmr on Dec 4, 2018
I was traveling from Ambala to Chandighar
on 04/12/2018. I had express ticket and I was traveling in super fast train (Paschim Express).I had enquired at Ambala and he said the express train is coming. At chandighar railway station TTE checked the ticket and said you are traveling in super fast train with express ticket and will be penalized with a fine. He asked me to pay RS 300 as fine and on request he agreed on 200 not less than this.When I checked the fine receipt at home the littering charge is mentioned on the receipt.So I need to know is this the correct way to charge the fine of...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — reset my password

 rambli on Dec 4, 2018
-date of incident :[protected]
-today iam trying to login on your website irctc through my user id and password which is i remembered last time but i was unable to login. I tried to reset but it is asking mobile otp which not working currently.

-my user id : rambli

-my old moblie number :[protected] not working.
-working mobile numer :[protected]
-my email id: ram. Sahani@yahoo.com

-please reset my password as soon as possible....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — bank declined transaction money deducted

 Yasho Vardhan on Dec 3, 2018
I tried to book a ticket from nzm to bdts on 29/nov/2018 ticket was not book but the amount of rs 1033.23 got deducted from my account on ticket charging rs 1005.

I got the message from the irctc.co.in that ticket not booked transaction failed due to the declined transaction by bank.

Its been around 4 days nothing have been initiated by the bank. Please do register the complain and act immediately.

Transaction id: [protected]
Booking date: 29-nov-2018
Journey date: 28-dec-2018
Status: not booked...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — changing wrong email id

 irakobelia on Dec 3, 2018
Name - irinakobeliatska irctc user id - irakobelia mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is irina200297@gmail.com my original correct id is irina2002978@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tatkal waiting list ticket refund

 Yash Sharma722 on Dec 1, 2018
I had booked a tatkal ticket on 1st nov for train on 2nd nov, the ticket was in (Tqwl) tatkal waiting list. According to the attachment i received from irctc themselves, the current status of my ticket registered with them is tqwl66, and when i ask for a refund for my ticket from irctc. The customer care tells me that the refund won't be processed and the ticket was confirmed. I am attaching a screenshot of my railway ticket status, i got from irctc on 25th of nov. I have already mailed them twice or thrice but it was of no help....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund amount did not received /? transaction id 100001523231979 ticket id:-2312760

 Hariom Rajput on Nov 30, 2018
Dear sir/ mam,
I have booked a ticket from mathura to surat in gorakhpur bandra suvida but transaction failed & amount deduct from my bank account. After one week i have following to irctc for our payment refund status than irctc reply to me send mail to care@irctc.co.in and since 21st nov 2018 to till i have send 3-4 mail along with bank statement yet irctc did not refund my payment so need your help for refund amount details mentioned below:-

Irctc transaction id [protected],
Amount of rs. 4845.0
Date of cancellation of e-ticket/date of failure of e-ticket...
Complaint comments  Read comments [1]Complaint category Railways

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