Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Nov 16, 2025

Complaints 10839

Resolved

1835

Unresolved

9004

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints(10839)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear Indian Railways Team,

I would like to bring to your attention some issues I faced during my recent train journey.

1. No blanket or bedsheet was provided even though passengers expect proper bedroll service, especially on overnight journeys. This caused inconvenience and discomfort.

2. The staff placed a bundle of bedsheets right next to my seat, which not only occupied my space but also disturbed...

Helpful

Found this helpful?

Write a comment

My irctc user id saran0405.

But couldn’t update my profile information and mobile number in the portal.

It’s showing error as already registered with another user id . My mobile number is [protected]...

Helpful

Found this helpful?

Write a comment

I have recently cancelled my tickets that I have booked from Irctc website. But I am still waiting for my refund. I paid the money through UPI. So, kindly enquire about it and refund the money.

My Irctc ID is Bhanu21mbs, and my phone id is [protected]@ybl....

Helpful

Found this helpful?

Write a comment

Address: india

The vendors at the railway station always charge higher than the MRP, and it has been in every railway station I have travelled. Most vendors fabricate the MRP tag so they could sell in higher rates. When asked about why they do so, they say that they have to give the commission to the contractor who has got the tender and some amount also goes to the corporation....

Helpful

Found this helpful?

Write a comment

Address: A/P PLOT NO 171 BHIKAMCHAND JAIN

Address: 171, B.J.Nagar, Jalgaon, Maharashtra
Website: [protected]@gmail.com

Sir, i have booked 6 III tier AC tickets online on 25.08.25 (today) from Pune to Jalgaon by Maharashtra Express, Train no 11039 for 25th Oct. 2025. Sir at the time of booking the status of available births were 52 births. I opted for at least two lower births for my parents having their age 87 & 79 yrs respectively, but after payment...

Helpful

Found this helpful?

Write a comment

Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Shubham Moses Rangaa so you cannot register...

Helpful

Found this helpful?

Write a comment

I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear IRCTC Customer Care,
I travelled from Chennai to Salem on 30th July and had pre-booked vegetarian food through your catering service. The meal served included idly and vada.
Unfortunately, both items were of extremely poor quality:
The vada was spoiled, had a foul smell, and tasted rotten. I felt nauseated after just one bite.
The idly was hard and inedible, seemingly made from old batter or previously cooked...

Helpful

Found this helpful?

Write a comment

I Have booked a return Journey from Chennai to Coimbatore on 13.07.2025 in Train no: 12695 vide PNR [protected]. I am aged 76 yrs and my co-passenger is 73 yrs.
Due to fire near Arokonam in Chennai Coimbatore route most of the train are cancelled or delayed start.
This train no: 12695 scheduled to start at 15.20, started from Chennai @21.03 hrs.
Due to cancellation most train, there was heavy crowd and since we are senior...

Helpful

Found this helpful?

Write a comment

Address: Indrayani Nagar, Pune

Rs 3400 was deposited in IRCTC E-wallet with Transaction ID [protected] on 26th June 2025. This particular transaction is showing 'Failed' in IRCTC ewallet deposit History but amount deducted from my SBI account. I have deposited through Gpay (SBI) and their it showing successfully (UPI Transaction ID[protected].
Request for refund....

Helpful

Found this helpful?

Write a comment

I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [protected]
Train Number & Name: AVANTIKA EXP (12961)
Date of Journey: 20th Jun 2025
Scheduled Departure Time: 21 Jun 2025 | 21:24
TDR Filing Time: 21 Jun 2025 | 10:50AM
Reason for TDR: Train running late by more than 3 hours; passenger...

Helpful

Found this helpful?

Write a comment

I was trying to login to IRCTC Account network issue

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Rs 1000/- was deposited in irctc E-wallet with transaction id [protected] from upi ref no:[protected]. this perticular transaction is showing "failed" in irctc statement. copies attached. please solve this as soon as possible....

+4 photos

Helpful

Found this helpful?

Write a comment

Dear Mam/Sir,

I'm Pradeep Narapuram, I'm unable to register my new mobile number ([protected]) to IRCTC user id - pnarkumar. I get a message saying that the number is already registered with another account. I request you to kindly look into this matter and help me out here.

Thanks and Regards
PradeepKumar Narapuram...

Helpful

Found this helpful?

Write a comment

I tried to book tatkal ticket but a message "No seat available : Transaction dropped" appears after payment option. Will i get refund ?...

Helpful

Found this helpful?

Write a comment

I had done transaction for irctc E wallet on 25.05.2025, but account has been debited and UPI transaction also showing successful but my e wallet has not been credited yet. details of transaction are as follows:

user id- khushreet2350
date of transaction- 25.05.2025
transaction id[protected]
amount- Rs 4500
registered mail id- [protected]@outlook.com...

Helpful

Found this helpful?

Write a comment

My irctc account always shows me unable to login or deactivated account
I cant book tickets
Even iam unable open a new one...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Prayagraj Uttar Pradesh

I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [Your PNR Number]
Train Number & Name: [Train Number and Name]
Date of Journey: 11th May 2025
Scheduled Departure Time: [Scheduled Departure Time]
TDR Filing Time: 11th May 2025 at 7:54 PM
Reason for TDR: Train running late by more than...

Helpful

Found this helpful?

Write a comment

I hava a number of failed IRCTC ewallet transactions which was not credited back. the list is as follows. All these amount are to be refunded in my account.

S.No. Transaction ID Payment Option Account Recharge Status Deposit Date Amount Deposited Pay/Refund Status
1 [protected] Online Failed 17-May-2025 2000.0 ---
3 [protected] Online Failed 02-May-2025 2000.0 ---
5 [protected] Online Failed 28-April-2025 2000.0 ---br...

Helpful

Found this helpful?

Write a comment

Respected sir/ma'am,

IRCTC has refunded Rs.790 on 4th January 2025 because of two cancelled tickets. But the amount has not been credited to my bank account till now. Bank statement and IRCTC refund status are attached for your kind perusal. Please check this issue and refund the amount as soon as possible in my account.

With regards
Tanushree Adak...

Helpful

Found this helpful?

Write a comment