Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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5082
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
339
215


Mobile:
Mobile:
91
57

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
5082
Pending
0
Resolved
48
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (955)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Amount not received yet

 Subhi Khandelwal on Jan 23, 2017
I have booked my tickets from Gondia to Ujjain on 14Jan and payment settled late by bank and my tickets didn't get book. It happened twice.
Ticket details :
1) Transaction ID: 100000713714153
Date of Journey : 04-02-2017
Train no/name : 18245/BSP BKN EXPRESS
class : 2AC
Amount : 2200
2) Transaction ID: 100000713579528
Date of Journey : 04-02-2017
Train no/name : 18245/BSP BKN EXPRESS
class : 2AC
Amount : 2200
Kindly, refund my amount as soon as possible....
Complaint comments  Read comments [3]Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr filed but refund not received

 Saurabh1008 on Jan 23, 2017
Dear Sir,
TDR filed due to train late by more than 3 hours & cancelled by railway but I have not received the refund against it.

TDR Trns Details
Trans ID: 100000658523163
Train No./Name: 03430/ANVT MLDT SPL
PNR No 2224846167
Date of Journey: 15-Nov-2016
From: MORADABAD (MB) To: LUCKNOW NR (LKO)
Ticket Amount: 1500.0
Ticket Type:E-ticket...
Complaint comments  Read comments [4]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — By mistake I canceled my ticket

 Nathaniel Ace on Jan 23, 2017
My PNR no. 4640738664 is and date of journey is 23-01-2017. I have booked a general ticket from bidar to bangalore vide train no.16572 (1 sleeper ) but the ticket got cancelled by mistake during our process of checking status. The journey is very important to us due to some family problems. Kindly return us our tickets so that we can travel against the same booking and do not suffer the financial loss for such unwanted mistake. please look into the matter seriously....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Amount debited and not refunded

 svijii on Jan 23, 2017
Hi Team,

I tried to book a tatkal ticket from PMY to PUNE on 13 Jan 2017.

Rs 2408 got debited from my account but the transaction failed.
Please confirm when the refund would be received.

PFB the transaction ids,

1 100000711012376 PMY PUNE 14-Jan-2017 Not Booked 2360.0 13-Jan-2017 Payment Failed FAILED
2 100000711012361 PMY PUNE 14-Jan-2017 Not Booked 2360.0 13-Jan-2017 Payment Failed FAILED
3 100000711012345 PMY PUNE 14-Jan-2017 Not Booked 2360.0 13-Jan-2017 Payment Failed FAILED
4 100000711012339 PMY PUNE 14-Jan-2017 Not...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Theft of my laptopassport in a train in 22nd January 2017

 Nidhi087 on Jan 23, 2017
To
Railwaypolicemathuragrp or Railwaypolicekotagrp.

Respected Sir,
I am Nidhi Patel from Gujarat. I was travelling from Hazzrat Nizamuddinot, Delhi to vadodara by a train and I lost my laptop bag at midnight between 1:30-4:30 am. Most probably at mathura. I was sleeping with my bag underneath my head. I woke up at 4:30 and found there was no laptop bag. I immediately went to search THE and RPF. There was no RPF or TTE. So I went to another coach and met TTE and asked for help he bluntly replied me that it is not his duty to take care of that coach. RPF are there you...
Complaint comments  Read comments [4]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund not received after more than 3 month after filling the TDR

 irshadAhmed111 on Jan 23, 2017
Dear Sir Madam,

i have booked my ticket from Darbhanga to Delhi below is the details i have file the DTR due to train was late more then 24 hours, now it's more than three months still i have not received my refund amount.

Looking for your positive response

Registration number 203161006151
Cancellation ID: 100000121437840

Thanks
Regards,
Irshad Ahmed
9402084768...
Complaint comments  Read comments Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [IRCTC] — Amount Deducted but ticket not booked

 Adhiraj Shinde on Jan 23, 2017
I recently booked a ticket for Panchavati Express(12109) from Nasik Road to Dadar
Date of Journey- 02 Jan 2017
AC Chair Car
Name- Adhiraj Shinde

The amount got deducted from my bank account but ticket did not get booked due to error on the IRCTC MOBILE APP
I have contacted IRCTC atleast 10 times via email but they do not help at all. Also their phone line is forever busy so even that option is closed.
Kindly refund the amount, so that I can make a new booking....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Refund Not Recieved even after 15 days

 vickyjain91 on Jan 23, 2017
I had booked a ticket for Habibganj to Mumbai in Kushinagar Express, which was supposed to arrive on 5th December at 12:12 pm but instead the train didn't come and so I filed a TDR for my confirmed reservation of PNR No. 2225468726 as train more than 3 hours late and passenger didn't travel. But I have still not received the refund for that TDR. Some two weeks back, I dropped an email to care@irctc.com. I received a reply that my TDR was forwarded to CR Railway authorities on 24 December and they were yet to receive my refund.

I dropped a mail 4 days back again enquiring about the...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of Amount

 rahul bhadauria on Jan 22, 2017
Hi,

My user id is heena_525 and this is regarding my ticket ID "4758415".

I had booked 2 tickets on 10 Dec, 2016 from -
ANVT to GHJ for 5 Feb 2017
GHJ to DLI for 9 Feb 2017
Total amount to be refunded : Rs 1880

But the amount had been deducted from my ICICI account and the tickets didn't booked. So i request you guys to please refund the amount of Rs.1880 into my ICICI account.

It's been a month and still the team didn't refunded the amount. Is the way of solving the problem?

I need this problem to...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Poor service and bad quality of food

 sabbypaik on Jan 22, 2017
I travelled by shatabdi 120011.C6/24 from new delhi to chandigarhon 19/1/17.it started 2 1/2 hours late.no tea was offered in the 1st 2 hours.the foldable tray was extremely dirty and was not cleaned inspite of my requestcutlet was unpalatble. only 1 spoon was providedfor butter jam nd making tea.after quickly clearing away our trays the boys started offering tea coffee sandwithes on payment.if you cant provide good quality food why not make catering optional.otherwise the amount you charge is cheating the customer.i filled a feedback form too...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — Two times debit money from my account

 Nikheeeel on Jan 22, 2017
Date of the Incident - 22.01.2017
Full description of the Incident - Online rail ticket booking through IRCTC, ticket booking process two time but process error coming & ticket not book, but amount 5791 /- debit my account then we try again for booking then booked the ticket & amount debit again.
Desirable resolution of your Complaint - Request a refund

Drawn the POS ID : 364515 our state bank of india account No.-30195518118 My Name is RAJESHBHAI BABUBHAI JETHAVA ( document not available )...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Money deducted but tickets not booked

 devansh pasricha on Jan 22, 2017
I booked tickets from Delhi to SVDK for 11th March on Jammu mail. I tried booking the tickets thrice but the first two times the were not booked but the money got deducted from my account..same happened when I tried booking tickets from Jammu to Bareilly for 13th March from himgiri express.
My email id is devansh234@gmail.com
Mob no..8909074334, 08860411113
All the bookings were done through IRCTC official app... please look into this matter and revert back to me.
All this happened when I was trying to book lower birth tickets.

Hope that I'll get my refund...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — 100000685054674 Transaction Refund Status

 Ashish_jordan on Jan 22, 2017
On 17/12/2016 I had tried to book a ticket from irctc with transaction number 100000685054674. Which was unsuccessful attempt. But it's refund is still pending and not reflecting in my bank account. On irctc portal it is showing that the refund is credit on 20/12/2016 but there is no such transaction on that date in my account.
i tried to call many times on various irctc numbers but nobody responded the call. i sent them the issue with the email but only ticket for complaint was generated the issue did not resolve....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund for TDR

 Abrumi on Jan 21, 2017
I booked ticket in Train No.- 22824 from bokaro steel city(BKSC) to Bhubaneswar (BBS) on 28-Dec-2016. The train was more than 12 hrs late. On 27-Dec-2016, I filed TDR before actual departure yet not received the amount. When I checked my TDR status it was written as CR REPUDIATE. It is requested to look into the matter and clear the amount as soon as possible.

The necessary details are as below,

Reason to file TDR : Train Late More Than Three Hours and Passenger Not Travelled.
Train no. 22824
PNR No : 2554455662
Date of Journey: 28-Dec-2016 3AC...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — My Irctc booking account got suspended

 saiorkrish on Jan 21, 2017
They Suddenly suspended my irctc online ticket booking account and no one is responding through email or provided contact no's. i have 4000rs in my irctc wallet. i want the amount to be refunded to my bank account or the account to be activated immediately. I would like to know the reason for account suspension.

The customer support is worst and no one respond through emails and contact no's provided in irctc contact us page.

Email : saiorkrish@gmail.com

UserId: saiorkrish...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Catering Services

 Lakhinandan Boruah on Jan 20, 2017
My recent journey through Rajdhani Express (Down 12423) was very unpleasant. I have found that the quality and the quantity of food as well as the behavior of catering staff is pathetic. No continental food has been served. No liquid soap in toilets and the toilets are too dirty to defecate. No cleanliness inside the coach. Many of my fellow passengers have been served with dirty towels, dirty bed sheets, and dirty pillow covers....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Hitting a passenger

 Vikas Jotangiya on Jan 20, 2017
IBM Vikas jotangiya travelling from Surat to vasai on date 20-01-17 III m barmer yeshvatnpur Express and I took a local super fast ticket from ticket Window and then I request TC to give me ticket for AC if possible then he gave me his seat in B8 coach seat no - 7.. but when I reach there there is already a passenger and the Coach attendant name Renu singh was there he told me that there is no seat vacant here and he hit me and thorough my luggage out of birth...Then Renu sing and two other coach attendant misbehave with me and hit me very badly...Sir this is not the method to behave with passenger......
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — Not refunding tdr money

 surajsangtiani on Jan 20, 2017
I am a student and belongs to MP. I was about to travel from Bhopal to Chennai in Tamil Nadu express on 8-JAN-2017, With PNR no. 2426693885. But since Train was 18.30 Hrs Reschedule from its original departure(Actually train was 30 Hrs late but I don't have a screenshot of that since I have it for 18.30Hr so I am claiming for that), and I have to reach, now I contact with IRCTC on phone call even I have recording for same, The guy on phone told me to File TDR you will get full refund, hence I filled and booked another ticket in Jaipur Madras Express on 9-01-2017 with PNR no. of 2707546813, but they...
Complaint comments  Read comments [1]Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [IRCTC] — Two time ticket charges debit from my account

 DUrmaliya on Jan 20, 2017
Date of the Incident - 14.01.2017
Full description of the Incident - Online rail ticket booking through IRCTC, ticket booking process two time but process error coming & ticket not book, but amount 1590 /- debit my account then we try again for booking then booked the ticket & amount debit again.
Desirable resolution of your Complaint - Request a refund

Drawn the POS ID : 330003 our Indian Bank Account No 6145336089 My Name is Deendayal Urmaliya ( document not available )...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Non Refund of ticket fare inspite of train cancellation

 Konineeka on Jan 20, 2017
I have bought two tickets worth ₹ 260+ Service charge 23 on 02.10.2016 from irctc online ticket booking system for travelling from Balasore to Howrah on 23.10.2016. The train was cancelled on that day but the amount eas not refunded to my bank account.The ticket details are as follows:

PNR No: 6157101233
Train no and Name: 12074, BBS JAN SHATABDI, Transaction id: 100000621237373
Boarding at: Balasore, Resv upto: Hwh

Subhadip Chatterjee
Mobile no: 9433172467...
Complaint comments  Read comments Complaint category Railways

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