Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8388
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1001
down
493

Phone:
Phone:
up
299
down
192

Mobile:
Mobile:
up
294
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8388
Pending
0
Resolved
219
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — cancelled ticket refund not credited in account

 ramendra87 on Apr 6, 2020
Hi,
I have cancelled my 3 tickets but amount not credited in my account. Its showing sent to bank from 13 days.
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment not received

 Pretty M on Apr 5, 2020
I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received against pnr - 8630871390

 Dinesh_Singh_Kakan on Apr 5, 2020
I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no refund received of cancelled ticket pnr 2306503928

 Anita Munda on Apr 2, 2020
Dear sir,
I wish to bring it to your kind notice that, with reference to the non-receipt of refund against pnr number...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — convenience fee not refunded for cancelled train - covid 19

 Eraianban on Mar 31, 2020
Pnr numbers below has got cancelled due to train cancellation due to covid.
Pnr numbers:
[protected]
[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end, transaction failed money not returned

 Avijit Yadav on Mar 30, 2020
I booked ticked on march 13, train number 20801, magadh express, but unfortunately it failed but amount is deducted from bank,...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refunded money not credited in account

 vksvikash09 on Mar 30, 2020
With reference to the above subject line I would like to inform you that I have cancelled the ticket PNR no- [protected] from...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund money of air ticket not received

 skpamddae on Mar 30, 2020
I purchased indigo air ticket through my irctc account on 21.03.2020, but subsequently canceled the same on 22.03.2020 due...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — for refund

 Mohd Arman SRK on Mar 30, 2020
I have booked rail ticket from irctc but my ticket is not booked my transaction is failed and also my amount deduct but my...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc not refunding/acknowledging for participating in "janta curfew" on 22 mar 2020

 kisortiwari on Mar 28, 2020
Dear sir/madam,
As per captioned, i had a train on 21/03/20 with confirm ticket (Pnr [protected]).
But as per...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket refund not received even after 90 days

 vikaskerudi on Mar 25, 2020
I have not received refund even after 90 days of filing TDR for the reason train got delated more than 3 hours.pnr [protected]...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted from account but ticket not booked

 Amar5936 on Mar 23, 2020
Hello,
I am here to complain about the rendering services of irctc app, as I had booked a ticket on 16th March and...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc tdr status showing cr repudiate

 soni2700 on Mar 23, 2020
Dear sir/madam,
I had booked a ticket from agra cantt to rajpura journey date 15 mar 2020, but the train got late...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — insufficient refunds

 Jagadeesh bonala on Mar 21, 2020
Hi,

I have cancelled a ticket with pnr number :[protected]
I checked the current status
Which...
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — irctc shows the amount is refunded but it is not credited to my account

 Eliya on Mar 21, 2020
Pnr number - [protected]
Transaction id - [protected]
Cancellation/refund id - [protected]
Transaction...
Complaint comments  Read comments [2]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — pending transaction

 Navneet Taunk on Mar 18, 2020
Date - 18 march 2020
I booked an e-ticket of train no. 13420 from gangapur city to varanasi with reservation id: [protected].
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received for cancellation of retiring room

 Dhandapani Venkatraman on Mar 17, 2020
Dear Sir,

I have booked railway retiring rooms for Rameswaram through online website vide the following references.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund of failed transaction by irctc

 Vikas Kankariya on Mar 17, 2020
This is with regards to my IRCTC Payment made for Ticket Booking on date 11-Jan 2019 for amount of Rs. 1904.39 and Rs.1904.39...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc ticket not booked but money deducted

 [email protected] on Mar 17, 2020
Sir i booked ticket for mmct to ndls. I choose upi for payment. It is showing pending from bank end and the money is deducted...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancellation charge applied for waitlist tickets

 sachin.aryans on Mar 17, 2020
Why cancellation charge is applied for tatkal waitlisted ticket where probability of confirmation is below 50% and user does...
Complaint comments  Read comments [2]Complaint category Railways

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Indian Railway Catering & Tourism Corporation [Irctc]
pending from bank end, transaction failed money not returned
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Indian Railway Catering & Tourism Corporation [Irctc]
no refund received of cancelled ticket pnr 2306503928
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Indian Railway Catering & Tourism Corporation [Irctc]
refund not received against pnr - 8630871390
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