Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8069
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
996
down
489

Phone:
Phone:
up
296
down
192

Mobile:
Mobile:
up
293
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8069
Pending
0
Resolved
232
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1969)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund not received

 manishmishra19 on Sep 15, 2019
Hi, tdr was filed on 25-jul-19 for train not touching the boarding station on journey date 27-jul-19. Pnr number [protected].
As per the online status tdr was approved on 6-aug-19 and pay order date is mentioned as 14-aug-19, but even then as of 15-sep-19, the refund is not yet credited to my account.

Tdr registration number:[protected]
Transaction number: [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected train was 8 hours late and passenger not travelled

 gupta_rajj on Sep 15, 2019
I booked ticket in train lichchavi exp 14005 for sunday, 8 sep, 2019 (Pnr: [protected]) from kanpur central to anand vihar terminal and the train was 8 hours late so i did not travel and filed tdr under reason "train late more than three hours and passenger not travelled".
But today i received a mail saying that your request has been repudiated. And the reason for rejection is given as "null".
Is this a joke for indian railways. Their trains are late more than 8 hours and my total journey was of 6 hours. It was a 3ac ticket which costed me rs 660. Now they have rejected the tdr request...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — valid tdr repudiate

 rahkarpm on Sep 15, 2019
I filed tdr via irctc as train was running late more than 10hrs, but tdr is rejected.
Pnr : [protected]
Doj : 24/07/2019

Train departure time : 20:30
Tdr registered time : 20:49 (Within time period of guidelines)
Tdr category : train running late by more than 3 hours, so passenger not travelled

Please address the mentioned issue, more details are in attached images....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but money deducted from account

 Bharatendu Mohanta on Sep 15, 2019
I tried to booked my train ticket in bbs duronto express (12282) on date 31 oct 19 but it was not booked but money deducted from my account amount of 1293.19 rupees. Details attached with the attachment. On the transaction history it was reflected that amount received from bank. And also i check in my account statement it was reflect same. Transaction id is [protected]....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr filed not getting refund neither I can check status with zonal railway

 Karthik Subhash on Sep 15, 2019
My train got diverted and we didn't traveled in it and i filed a tdr within 24 hr.
In tdr history its showing, but when i check refund status with zonal railway while checking it says "file don't exist".

Its been more than a month, i am notable to know refund is processing or not

The journey was for august 5th 2019 in mangala ldweep express (12617) and our (3 sleeper seats) reservation was from aluva to kalyan...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — caution: confirmed ticket become waitlisted pnr: 4263629745

 Gopu_r on Sep 14, 2019
Please be careful while booking tatkal ticket online. Railways won't take in-charge since online booking is handled by irctc and not concerned with indian railways (As per what they says, on inquiring at 139). For tatkal, it is better to book directly in indian railway and avoid irctc. Their after-booking customer service is very horrible. The app shows different status.

Please check the attached screenshots which showed cnf when i completed payment and confirmed booking, which changed to wl after 15 minutes of booking.

Pnr: [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — "pending from bank end"

 Imran.Basha on Sep 14, 2019
I booked a train ticket in 12625 (Kerala express) on 13/09/2019.
However, it shows "pending from bank end" till now. Money has been deducted from my bank account. The status of booking is not still clear, so I am not able to book another ticket.
I need final confirmation about the status of the ticket if it is booked or declined. In case if it is declined kindly refund.

Kindly resolve this concern at the earliest so that I can proceed for further action....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — railways ticket concession for cancer patient

 sabari kumarasan on Sep 14, 2019
I tried booking the cancer concession ticket for my mother with valid proof and certificate.
Booking application was refused by saying that sri ramachandra medical centre hospital is not in ticket concession list.
My hometown is in dindigul district from dg to ms (Pincode:624204)
They refused to provide other details.

Can you please look in to this matter. As more than lakhs of people from north and south india treated in sri ramachandra medical centre hospital every month.
Hospital side also they refused to provide the details regarding this....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount deducted from account, ticket not booked and not refunded to my account

 girishpunarva on Sep 13, 2019
Transactin id - [protected]
Transaction date 31/08/2019

I tried to book train from channarayapatna to yeshvantpur on above said date amount deducted ticket not booked and not refunded, called customer care he asked check account after 15 min, but of no use, i reported it to customer care mail id, they gave token number and closed it, now after thus where should i address this greveinance...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund did not receive

 dipen9711 on Sep 13, 2019
Pnr: [protected]
Train no./name: 12009 / shatabdi exptransaction date: 6 sep 2019
Mumbai central (Mmct) vadodara jn (Brc) refund status: refunded
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 3855.4refund amount: 3060.0
Refund date: 8 sep 2019

My bank still have not received any refund from irctc...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ttr

 Deepak N R on Sep 12, 2019
Myself traveling on 12/09/2019 in Rajadhani express from Ernakulam South 22:40 to Madgaon with my family my wife and two kids of age, one is 4 years and the elder one is of 5 yrs of age. I had taken two tickets for 2 AC. When the journey started the ttr on duty came for ticket checking, he asked for the ticket of my elder son and when i told I hadn't taken ticket for him, he started threatening me and asked an amount of Rs.4000 as penalty. When I requested him to kindly avoid the penalty he asked me to pay an amount of Rs.3500 to let me to continue my journey with my family. Finally when I gave...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted from bank but status is "pending from bank end" irctc

 KrantiRpneni on Sep 12, 2019
Hi there,

I have booked a ticket on irctc website. The money has been taken out from account at bank. I did even got sms saying money deducted. However, irctc saying "pending from bank end". I am confused. How long it will take to fund clear and ticket will be booked? It's really painful process waiting for this and not able to book another ticket. Any help would be appreciated.

Booking id: [protected]

Thank you,
Kranti....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment policy

 dbabc on Sep 8, 2019
While booking tickets irctc website takes you to payment portal and then lets you know that if any of the conditions you had put are not met. This way money gets deducted from our account without booking any ticket. Then they say it might take up to seven says to refund. Sometimes we don't have money and can't book tickets until we get the refund. There is no way to book another ticket of the same or lesser amount against the money deducted from the account. This becomes crucial for economically weaker section of our society. Why can't they stop the process before the payment if conditions are not...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — uts r wallet recharge failed [Resolved]

 Subodeep Ray on Sep 8, 2019
Hi sir,

Uts reg ph-[protected]

Recharge amount-500 rs

Recharge mode-paytm

Upi ref[protected]

Recharge status-initiated

Issue-money already debited still not credited to wallet i need to renew my season ticket urgently please help me out, tried yo contact 138 but not reachable please help :)... I already marked a mail to sealdha division did not get any response i need to book my season ticket urgently....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc activation code not received

 ganeshkashe on Sep 7, 2019
Dear sir/ madam
I am ganesh kashe, riya travel authorised agent.

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

Thanks & regards
Ganesh kashe...
Complaint comments  Read comments Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — tdr is showing cr registered but not received refund

 lokeswara reddy on Sep 7, 2019
I have not traveled due to rac after chart presentation and i filled tdr cr is registered but i registered tdr on 30/05/2019 and cr registered 5/06/19
And refund approved date :06/06/2019,
Pay order date :07/08/2019 and i have not received any amount refund till date and i has been over 90 days as per irctc rule so please refund the amount asap,
I have contacted irctc through mail nearly 4 times and they are always replying that they didn't received refund from central railway...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund about waiting list tickets

 msvas999 on Sep 6, 2019
I booked tatkal ticket on 29-aug-2019 from secunderabad to rajahmundry for 2 passengers with pnr no. [protected]. Ticket status are tqwl 22 and tqwl 23 at the time of booking. The next day ticket got confirmed for 1 passenger and tqwl 1 for another passenger. Generally waiting list tickets got cancelled and refunded automatically. And also they are not allowing to passenger to travel. But now they are not refunding and says that i had to cancel manually waiting list ticket. They are not allowing passenger to travel. Why should i cancel to refund. They are not sending any instructions regarding this....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — train was cancelled by railway and saying no for refund amount.

 chaitanya pithawa on Sep 6, 2019
My train was diverted and train was not arrived at my boarding station. My train booking details are as follows:

Travel date: 4-august-2019
Traveling from: vadodara to new delhi
Train number: 12951/ mumbai rajdhani
Pnr number: [protected]
Name: chaitanya pithawa

I get sms from indian railway that train was diverted from surat. Kindly find the screenshot attached for your reference. Even i have attached the refund rules from indian railways site and it is clearly mentioned that no tdr required to be filed.

My travelling was so...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — uts season ticket print out

 shawpintu4 on Sep 5, 2019
I pintu Shaw, booked season ticket from Diamond harbour to Dum Dum cantonment on 31/08/19 at 12:45 pm through UTS app valid 31/08/19 to 30/09/19, booking ID -502, Order ID - [protected]. MY MOBILE NO - [protected]. I went to sealdah for take ticket print out from atvp/kiosk machine but ticket print out not come out or other kiosk machine shows you are already take print out. I was contact with central booking they checked the machine entry but there was no entry in machine. They told me to complain to helpline they will solve ur problem. Please help me to take print out ticket or Providrbpaper...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment status: pending from bank end

 Vikram GM on Sep 5, 2019
Hello,

I tried booking the railway ticket online through irctc website on[protected] but unfortunately the ticket not booked but money got debited. Money is not yet refunded.
The irctc website shows "pending from bank end"

Transaction id: [protected]
Transaction date: 04 sept 2019

Date of booking : 04 sept 2019
Date of journey : 07 oct 2019...
Complaint comments  Read comments Complaint category Railways

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