Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8220
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
998
down
490

Phone:
Phone:
up
298
down
192

Mobile:
Mobile:
up
294
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8220
Pending
0
Resolved
242
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (2018)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — not refunding for flights that get cancelled by the airlines

 aishwarjanath on Dec 10, 2019
I, Aishwarja Nath, booked a roundtrip ticket of CCU-DEL-CCU but the airlines Air India canceled the flight AI-764 of DEL-CCU...
Complaint comments  Read comments Complaint category Airlines

Indian Railway Catering & Tourism Corporation [Irctc] — tdr filed, but it's showing case repudiated and no refund issued.

 Venkata Naga Sai A on Dec 9, 2019
I booked a ticket for train 12503 - AGTL Humsafar for Katpadi Jn - Vijayawada Jn and they charged 3k rupees.
But the...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment deducted ticket not booked

 datta4 on Dec 9, 2019
I tried booking a ticket through uts app and the payment was done using freecharge, the transaction shows as successful and...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — amount deducted but status for ticket is showing as not booked and comments are pending at bank end.

 Manpreetkaur Sasan on Dec 8, 2019
Hi, i booked ticket for 4 members including myself for 16 feb 2020 malwa express from indore jn, transaction id is [protected]....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but payment deducted from my bank account

 Tinku139 on Dec 6, 2019
Maninya mahoday ji,

Humne ek tatkal ticket booking ki thi 5 december 2019 ko par transaction failed dikha...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — uts r-wallet recharge failed but rs.200 deducted from a/c

 sumchat on Dec 6, 2019
I was trying to recharge rs.200 on my uts rwallet through mobikwik upi linked with my axis bank a/c on tuesday (3rd dec, 2019).
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr filed but refund not received till yet for more than 3 months

 Savlaram Gawade on Dec 5, 2019
I have filed TDR Refund as my Train has been diverted to another route and hence not reached my Boarding Station ie. KUDAL...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money not reflecting in my account after 30 days for cancelled ticket.

 RajP8998 on Dec 5, 2019
I have booked a ticket on 25th october and i cancelled it on the same day due to some reason and the pnr no is [protected]....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — I didn't get my full refund amount

 kamu204 on Dec 5, 2019
I have booked 5 passenger second seater tickets for 5 december 2019 for train: 16057 sapthagiri exp. Pnr: [protected]. Still...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not able to access my account user id srika_5107

 Srikanth Jandhyala on Dec 5, 2019
Actually i forgot my password, when try to go with option forgot my password then after entering all details it's saying that...
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — uts app payment debited from account but ticket not booked

 Govind Lohar on Dec 3, 2019
Dear sir,
User ID - [protected]
When I was booking the quarterly season ticket
via UTS App from virar...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I am complaining about not receiving otp sms.

 Tiffandtim on Dec 3, 2019
We are trying to register (For 3 hours now), to indian railway. We are tourists and cannot buy online without registration....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not credited to account

 Rv_jangir on Dec 3, 2019
Dear sir i do 5000 add money transaction on irctc i mudra app but transaction failed and money debited from my account.
Complaint comments  Read comments [1]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received (railway e ticket)

 Zameer31 on Dec 1, 2019
Hi,

I had to travel on 9th august 2019 from pune to jhansi but train (17305) was cancelled and i could not...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — while recharging uts, money got deducted but uts wallet balance is 0 [Resolved]

 Anirban1729 on Dec 1, 2019
While recharging uts wallet by 100 rs, my money got deducted but still the uts wallet balance is 0 rs.

Upi...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — very bad meal served

 akshat_33 on Nov 30, 2019
We have been served very bad quality of food in dibrugarh rajdhani express. After having meal my stomach got upset. We request...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money deducted but ticket not booked

 Mryo on Nov 29, 2019
Hi
Hi,

My irctc ticket dated 29/11/19 transaction id: [protected] is showing a status of pending...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but payment deducted from bank not return yet [Resolved]

 Krunalpooja on Nov 29, 2019
Sir,
I tried to book two times railway reservation tickets through irctc online
E-ticketing facility on 26th...
Complaint comments  Read comments Complaint category Railways

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