Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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5230
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
365
down
226


Mobile:
Mobile:
up
98
down
63

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
5230
Pending
0
Resolved
55
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (987)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Debited money not yet credited

 Somyajitt Sarkr on Feb 25, 2017
Respected sir/madam,
I tried to book 3 tickets from CSTM to Howrah on the 15th of February via the online booking process of the IRCTC. The tickets went unbooked, however the money was debited. After that started my tiresome correspondence with the IRCTC authorities. I tweeted to them, mailed them a multiple number of times after which they acknowledged the goof up. On the 21st they mailed me that the money had been refunded to my bank account. But it is not showing in my bank account even after 72 hours . I have mailed and tweeted the IRCTC authorities again, but unfortunately not received...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Feedback Ingored in IRCTC website

 vikranth72 on Feb 24, 2017
Please find the feedback number "GAX20170220206" I have raised in IRCTC website for the Food quality and Food over pricing. However there is no matter mentioned in the Feedback resolving but the mail has been sent stating that it is resolved.

How is it resolved ? and what is the precaution they have taken. And when I see the status of my feedback status it is showing as No Data Found...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Refund terms & conditions

 shahboy88 on Feb 24, 2017
The complaint is about the terms and conditions of IRCTC, the railway service providers.

The complaint is specific to the refund rules in case the train is delayed for more than 3 hours due to any reason and to compensate the passenger for the inconvenience faced due to such delay.

The refund rules states that if the train is late for more than 3 hours than the passenger can claim for a full refund if he has not traveled because of the delay. But the problem is, as per IRCTC rules, the claim for refund should be filed before the actual departure of the train. Otherwise...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Inferior quality of food stuff served in trains charging high rates above price list

 praveenkumar K.S. on Feb 24, 2017
I am frequent traveler in trains. On 19-2-2017 i travelled from Hubli to Bangalore in Janasathabdi train. I purchased veg biriyani whish is tasteless and the raitha supplied is with watery curd with two onions and one daniya leaf in small quanitity. the Water selling vendor once came before starting train and didnot turn up to three hours of journey, the passengers them self went to the vedor who is in d5 compartment to collect water. all food items are sold at their whims and fancies. I request you to exhibit price list of all items in all compartments just like advertisements are pasted. when...
Complaint comments  Read comments Complaint category Utility Services

Indian Railway Catering & Tourism Corporation [IRCTC] — Refusal of TDR (PNR number 4427596829)

 wmesh on Feb 23, 2017
I have submitted my TDR for not travelling due to train late for more then 3 hours( PNR number 4427596829), but my TDR closed as "Passenger has Travelled" and i travelled on next day with PNR#4227747136. (screenshot attached for Reference)

more than 20 days have already been over and Refund has not been given by Railway IRCTC Team. IRCTC Team team is not responding my mail.

Kindly look into the matter and give me the refund without any further delay....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal : No seats available transaction dropped

 Maha Lekshmi on Feb 23, 2017
Few minutes back i tried to book tatkal ticket from sbc to tvc ..i tried three times ..everytime i got the same error "No seats available. Transaction dropped".

Money debited from my account 3 times. When will it be credited back to my account? Ticket charge service charge everything gone. No ticket booked as well.

Why this is happening? My plan to go to my place also dropped due to this as i cannot get ticket in any other train or bus last minute.

Kindly look into this asap. And acknowledge....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Bug in website, logged into some other user's profile

 Nripesh Toppo on Feb 23, 2017
I logged into my IRCTC account for booking a ticket, I filled the details and then clicked "Next". Instead of landing to the payment page, it landed to some others user's account. It was showing confirmation tickets that the other user booked.
I logged out of that account immediately. This seems to be a major issue, Please check.I also have a screenshot of that....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Payment done but trsin not booked.

 Babli Pandit on Feb 23, 2017
We have booked a train for the journey on 26th February from sealdah-rajdhani express towards delhi from kolkata. The payment for the booking has been done but it is not showing that train has been booked. My irctc id is Dinesh664 and email id is bablipandit.dp@gmail.com. on the website the transaction id - 100000750238585 can be seen but not the confirmation of train booked. The payment has been done through sbi account of babli pandit....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Not refunded for canceled ticket [Resolved]

 rahul tomey on Feb 22, 2017
Dear sir, i have booked ticket on my irctc id but some personal reson we canceled ticket but not credit money at my bank a/c.
(1)can-id- 100000143565028, pnr no-4748432039, amt-200
(2)can-id-100000143565030, pnr no-4848431827, amt-220
(3)can.-id-100000144181204, pnr no 2228253546, amt-2980
(4)can.Id-100000143543530, pnr no-4328490373, amt-100
I am login my id and check refund status thats showing refunded but not credit on my bank a/c
pl.Check.
Regard
rahul...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of charges on cancellation of online ticket

 Dilip222 on Feb 22, 2017
Sir,
I got online waitlisted ticket which was not confirmed till preparation on chart. i paid rs 135/- but refund was done only rs.75/-only.
Detail of ticket:-
Pnr - 2128068835
Date of journey: 12 feb 17
Train no.-12481
Transaction id-100000741923737igaatyppl0
Refund transaction id-100000741923737000001436ixgabrwnq7.
Contact number: 9036781687...
Complaint comments  Read comments [1]Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc transaction failed but money debited from the account

 Arpitbansal on Feb 22, 2017
I was booking a ticket on 21/02/2017 from Varanasi to Lucknow in the BSB BE Express.As I was booking the ticket after the whole process the transaction was not completed but the money was debited from my bank account.After that I tried to contact the IRCTC through phone and through email but there was no reply from there end. The Transaction ID of the process is 100000752436640. I am also attaching screen shot which is being displayed on the site.I want my money back as soon as possible this is so unprofessional from the end of IRCTC....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Funds deducted for a failed transaction

 Amit@2345 on Feb 22, 2017
Dear Sir/madam,
I tried to book a ticket from lucknow(lko) to yesvantpur junction (ypr) in the reservation timing at 23:00 under sleeper coach but after proceeding with the payment. the fooloowing message popped up "unable to complete transaction" Despite this funds were deducted from my credit account 3 times. There is no record of this in the Booked history or transactions.
My irctc account username is- A7M8I6T
Date of attemted booking- 21/02/17
Transaction worth- Rs 816*3=2448
IRCTC IRCTC77858.

Please refund my money ASAP.
Thanks...
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [IRCTC] — Provision of wrong/misguiding information at ndls ticket reservation/cancellation/ enquiry counter

 S chaturvedi on Feb 21, 2017
Dear sir,
i had booked one reservation pnr number 232- 7692633 counter ticket number 56008224 to travel by 12452 shramshakti express from ndls to cnb on 20/2/17 with family.
On 20/2/17 there was a train accident/ derailment near tundla junction . On 20/2/17 when i reached ndls railway station to start my journey by 12452 at around 11:30 pm, my train was delayed / rescheduled to start at 4 am/6 am .Being greatly perturbed due to this delay i tried to cancel my above reservation ticket at ndls railway station when i reached ndls central enquiry counter at platform number 1 to cancel...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — Ttr misbehaviour

 sajithajayan on Feb 21, 2017
Sir, i was traveling in kochuveli exp in S4 coach started from sbc on 18.02.17 and next day 19.02.17 morning near Cherthala TTR came and asked ticket details and i have provided the details after that he sat in front of me and started to ask about family details and disturbed telling unwanted jokes. and asked me the facebook id and phone number when i refused to give the details of my personal same time one person came and asked some details about stations so he started to tell that my place is very bad and the peoples are very dirty behavior.
now i request you to kindly take the action because...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Unnecessary cancellation amount charged

 Sasmita Samal on Feb 21, 2017
Hi. I booked ticket for my family members with 82841 (BBS to KJM) special train with PNR no. 6361861850. Cancelled the same as I had berth preference of lower berth for both my old parents. But after the transaction is done I am getting confirmation of upper berth. How on govt. Sites such issues happening on customer inconvenience I am unable to understand. Now I have been charged 50% cancellation fee, that is 2850 which I want the refund.

Please process the same ASAP.

Sasmita...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Didn't get refund of cancel ticket"

 Ravson on Feb 21, 2017
Dear Sir,

I was cancelled my e ticket Ticket is cancelled but money is not refund in my account.and status is showing refunded in irctc account now what to do for my money plz help asap/ i tried to call 01139340000.but no any response on this number.i also send mail but no any response i am worry about my money ..where is money sir plz help me .
ticket details given below kindly shutout my issue.
PNR No 2556098980
Train No./Name:12310 / RJPB RAJDHANI
Transaction ID:100000737986963
Date Of Boarding:09-Feb-2017
Cancellation ID:100000142803915
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund money not credited

 thomsonks on Feb 21, 2017
I have cancelled train ticket PNR num 4128007430 ticket on 27 jan and got confirmation mail but money not get creited in my account so far. in IRCTC site its showing refund bank details as PAYTMAG i tried calling custumer care but that also not getting connected and send some query mails but didnt get any update its crossed more than 23 days and still waiting for the rembursement.
thanks....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — Amount debited from my bank account but ticket is not bookef

 Vijeta Bhagat on Feb 20, 2017
Hello
i have completed the process of booking e- tickets from nagpur to sainagar shirdi of 10th march 2017 for 3pax..the amount of 3015 rs. is debited from my sbi account but i have not received any booking confirmation..i have a text message and my net banking detail which is showing 3015 rs. is debited ..irctc is really not good..plz refund my money asap or otherwise i will file a complaint..i have a text msg proof showing below..

Thank you for using state bank Internet Banking. Your Transaction Ref No IGAAVIWLC9 for Rs.3015.0 on 20-Feb-17 21:42...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Complain about not refunding of money after several call and mail.

 sukhdeep.ttsl on Feb 20, 2017
I cancelled my ticket on 7 Feb 2017 and till now I didn't received my money back after several mails and calls to IRCTC customer care. They say we have send the mail to concerned dept they are looking after that u will get reply. But no one is talking about Money. Every time I call them to complain about my money they say we r still looking after that. U will get your refund.
My ticket id is 5171839....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Funds deducted for a failed transaction

 Guddu70. on Feb 20, 2017
Dear Sir/madam,
I tried to book a ticket from Samdhari to Sabarmati junction SBT in the tatkal timing at 11:00 under sleeper coach but after proceeding with the payment. the fooloowing message popped up "SEATS UNAVAILABLE : TRANSACTION DROPPED" Despite this funds were deducted from my SBI account. There is no record of this in the Booked history or transactions.
My irctc account username is- urvashi167
Date of attemted booking- 20/02/17
Transaction worth- Rs 841
IRCTC txn# 705120012506...
Complaint comments  Read comments [3]Complaint category Railways

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