Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 2%
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8256
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
923
down
462

Phone:
Phone:
up
270
down
182

Mobile:
Mobile:
up
278
down
142

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
2%
Complaints
8256
Pending
0
Resolved
191
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1803)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — request for refund - passenger not traveled due to onward train cancelled - not able to file tdr

 Ananda Narayanan N on Aug 19, 2018
I had booked the following tickets for my parents - both senior citizens.
Their onward train from CBE to MAS on 17-Aug was "CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCES" as per SMS received from Indian Railways.
Hence they could not travel from CBE to MAS, as there was no ticket available in alternative trains as well for 17-Aug.
Since they could not travel onward, they could not travel on the return ticket on 18-Aug as well.
However, since the return ticket was booked under tatkal scheme, system does not allow me to file TDR to get refund.

Both my parents...
Complaint comments  Read comments Complaint category Railways

IRCTC — refund not received more than 60 days

 davinder009 on Aug 18, 2018
Sir

The pnr NO [protected]
DETAILS AS

Ticket Details
Transaction ID : [protected] PNR No. : [protected] Train No. / Name : 15006 / DDN GKP EXP
Date of Booking : 07-Jun-2018 Class : THIRD AC Quota : GENERAL
Date of Journey : 19-Jun-2018 From : DDN To : RMU
Boarding At : DDN Date Of Boarding : 19-Jun-2018 Reservation Up to : RMU
Scheduled Departure : 15:25 Hrs

Passenger Details
Sl. No. Name Age Gender Status Coach Seat / Berth / WL No
1 SAHEJPREET SINGH 13 Male WL 28
2 ARSHPREET SINGH 10 Male NOSB ...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pathetic train running status

 Satya Gangadhar Boddapati on Aug 17, 2018
*PNR:[protected]*

*Train 19166* is delayed from DARBHANGA JN. No action has been taken. Train was moving very slow and halted at all stations for Hrs and Hrs. No AC, FANS, No food, No water in Coach, No Toilets cleaning. Irresponsibility can be seen. Journey was pathetic. Is there any one on this to respond ? Passenger is Diabetic and suffering with low sugar as no PANTRY and Train was 16 Hrs delayed. Lodged so many complaints on FB page, Toll Free numbers and SMS. No response at all. How the passengers can be left like that in a Train which is running abnormally late ? In no station...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — irctc refund

 Gauravjaat 9910 on Aug 17, 2018
Sir my refund is not submitted to my account sir I made a payment in IRCTC for ticket booking but personal reason I have to cancel my ticket
Date-11/08/2018 sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir
Transaction ID-[protected]
Refund id-[protected]...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — amount debited from account but no ticket booked

 Pshankar22 on Aug 16, 2018
I had done irctc transaction on irctc mobile app for train ticket booking from jolarpettai to salem for three passengers on 29-april-2018 for
Rs. 495 paid from my indusind bank savings account no. 160xxxxx825 at bangalore using my debit card no. 43x3-xxxx-xxxx-x975 through
Razor pay gateway.

The amount got debited but do not see any irctc booking id correspondin
To the above transaction on my irctc login. I raised the complaint
With irctc, shared the transaction statement of my account but do not see proper replies and get only auto reply mails.
Complaint comments  Read comments [1]Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — anti fraud squad misbehaviour

 Shubh1710 on Aug 16, 2018
We are travelling from belapur to kolhapur. We apologize that we were not carrying 2 people's ID card but we were willing to gave them photocopy through what's app. But an officer A.R.Kulkarni was totally misbehaving with us as if we didn't had any ticket or we were doing any crime. She first asked for 1000 RS to solve then we asked her about her ID then she asked for 1890 RS and was rudely driving us to police. We were willing to provide photocopy but she was rude. Please look towards my case and slap such people who are totally misbehaving with us....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — entered wrong email id

 Trinadh Amerisetty on Aug 15, 2018
Name - trinadh amerisetty. Irctc user id - a_trinadh. Mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is - trinadh. Rockz@yahoo.com my original correct id is trinadh. Amerisetty26@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
Complaint comments  Read comments [1]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — mistake made during registration

 Haya Sheikh on Aug 15, 2018
Myself farheen. My user id is fr742_8 and i have entered my mail i'd insomniacjesie.5678@gmail.com which is wrong and my correct e mail i'd is insomniacjessie. 5678@gmail.com. I am writing this to you because when after the registration is complete and when i am opening i am asked to enter the otp send to the mobile number and email id which has been feeder while making the registration. Please do the needful. As i need to book a ticket soon. I be glad, sir if my problem is resolved.
Let's hope for the best.

Regards,
Farheen...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not providing any information about menu and selling extra food without information

 Sayantan Maity on Aug 15, 2018
On our journey to Puri from Kharagpur IRCTC vendors sold us breakfast of the following :
1. Bread butter (4pcs)
2. Omlete -01 pc
3. Ketchup - 1pouch
@ Rs 50

Where as the std menu is @₹35 with 02 pc bread+ 01 omlete. But the person did not mention any information earlier.
That too without any bill.
Same issue at the time of lunch also.
I asked for the complaint register but the manager did not bring the same.
Many people in the coach raised their voices but the manager Mr. Shiv Shankar Singh ran away from the site and dissappeared.
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancelled but still refund not received by railway

 Satish Samkaria on Aug 15, 2018
Dear concern, i booked my train from pathankot to delhi on dtd. 14/07/2018. Of train no and name is - 22430/ptk dli sf exp' pnr no - [protected]., and had to paid 1470 but at last i cancelled my both tickets and it after that railway confirmed refund will be paid rs. 730 after deduct cancellation fee of rs. 740/-.. But unfortunately i did, t received refund in my respective account. Pls do the needful for the refund....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — tdr cr repudiate

 Shaik Haji Delhi on Aug 15, 2018
Dear sir/madam, i had booked a ticket from ald to ndls journey date 31july2018, but the train got late from more than 03 hours. I had filed the tdr on the same day at 01-aug-2018 03:50:48 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: ([protected]) date of journey: 31-july-2018 ticket amount: 375.00...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — double-booking for single journey due to irctc website error

 shkul2005 on Aug 14, 2018
I have been a regular user of the internet ticket booking system of irctc and have done many reservation in the past successfully. No complaints until now.
On 30 july 2018, i tried to book berths for my wife and myself on a train from pune to hyderabad. I followed the normal procedure till making payment. But, instead of getting the screen reading "congratulations! Your ticket has been booked..." my screen showed as if i've been logged out. So, i tried again. Same result. A little later, i saw two smses on the mobile phone indicating two bookings for the same journey and two deductions from...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tea price

 Sebinjose on Aug 13, 2018
Today on 13th august i'm traveling from panvel to thrissur by train 12618 nizammudin - ernakulam sf express coach s1, berth 44. Tea is sold only at rs. 10/- instead of rs. 7/- published rate. I had to pay rs. 10/- for tea and along with tea i was forced to take one packet of two arrow root biscuits. I told the vendor i do not need biscuits but he said there was no other option....
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — pending from bank end

 arunaustin on Aug 12, 2018
Dear sir,
I did reservation on 12 aug 2018 and payment done through citi bank credit card, payment deducted from my credit card account but status showing like "pending from bank end", so i request to please tell meaning of this, means my reservation going to confirmed or not (Booking confirmed or not), if not then please tell me as soon as possible, i will do another one (Transaction id is [protected])...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — non delivery of food

 Sridharan Doraivelu on Aug 12, 2018
I’ve ordered food through ecatering of irctc on 7/8. My order numbers are 2668701 & 2668794 for the train no 16106 at tirunelveli and villupuram.
My food was not delivered to me at both the stations. Nobody contacted me too.
I’ve sent an email to customercare. Ecatering. Irctc.com too, but so far there is no response.
Their phone numbers too are non functional....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but amount not yet refund

 edururim on Aug 11, 2018
Ticket not booked but amount deducted, amount not yet refunded to account
Please find below details

Transaction id: [protected]

Pnr:
Train no./name: 12785 / bangalore exp

Transaction date: 9 aug 2018
Kacheguda (Kcg) ksr bengaluru (Sbc)

Refund status: sent_to_bank
Cancellation/refund id: [protected]

Bank name: hdfc bank
Booking amount: 470.0...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — payment deducted but transaction failed

 Zabiullah V M (Tech N Healthcare) on Aug 10, 2018
Hi Team,

I booked tickets from MAS to BNC on 9th August 2018. On payment process my amount Rs. 360 got deducted but transaction failed showing payment not received from bank. Following that I booked other train but resulted the same. Again my amount Rs. 415 but deducted. I need my total amount of Rs. 775.

Amount Rs. 360 - Transaction ID: [protected]
Amount Rs. 415 - Transaction ID: [protected]

Please reply me to - zabimca@hotmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — train ticket refund not received

 Padmavathy Muralikrishnan on Aug 10, 2018
On 20th Jul 2018 I was trying to book two tickets from chennai egmore to mayiladuthurai. After the details were filled and amount was debited from account I did not get ticket confirmation and refund also did not come.
Date of booking 20 Jul 2018
Journey date 27 Jul 2018
Class third ac
Senior citizen tickets - 2
Fare amount 585
Contact number [protected]

When will I get the refund amount?

Regards
Padmavathy M...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — my transaction is successful but ticket order not confirmed. [Resolved]

 Anish Jaiswal on Aug 9, 2018
I am trying to book tatkal ticket on 8 august through Irctc application. I had done the payment through phonepe app wallet but my order is not confirmed. when i contact irctc they said this os settlement failed transaction for which no amount is debited. Phonepe support says this transaction is successful from our end, we will contact to irctc on your behalf.i have 2 failed transaction on 8 august.i have attached the concerned documents. please help me to get my money back....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — password reset issue

 neers2009 on Aug 8, 2018
Hi Sir,

i am not getting OTP on my registered mobile number as i am trying to process of forgot password. its been 2-3 weeks and almost everyday i am trying to reset my irctc password. once i fill user name and enter captcha, new screen appear for OTP but OTP is never come since i waited long time. Please help me out to reset my IRCTC account password.

Thanks in advance....
Complaint comments  Read comments [2]Complaint category Railways

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