Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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5738
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
466
down
282


Mobile:
Mobile:
up
139
down
91

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
5738
Pending
0
Resolved
76
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of rs. 1347/- for failed transaction on 23.05.17

 MANISH BOTHRAMANISHBOTHRACA on May 27, 2017
My not booked transaction id is 100000849950801 for train no. 04041.
I want refund all amount including taxes charge total rs.1347.32
transaction shows only payment settled and not booked.
train name jyg anvt special.
from DBG TO ANVT.
I WANT REFUND ASAP.ITS ALREADY LATE FOR REFUND.I SENT MAIL TO IRCTC CARE BUT NO RESPONSE. please confirm me.
my mob 8076855990...
Complaint comments  Read comments Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [IRCTC] — Cancellation of e-ticket,PNR Number 8414710554

 SWAPAN ACHARJEE on May 27, 2017
I have message from IRCTC regarding the ticket booking, mentioned as under. But for cancellation of that e-ticket in irctc web site, it is showing "" no ticket history found"". .These are wait listed tickets, I could not cancel even after repeated tries., PNR 8414710554, Ticket
FromJabalpur to Wankaner Jn., date of journey 05.06.2017, Train no. 11466,
passengers name Swapan Acharjee+1, Class 2A, Wait listed tickets....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — REG - Duplicate/Invalid Booking Amt

 Bala2585 on May 27, 2017
Hello Sir,

I am Balaji from Coimbatore, I have booked Ticket in IRCTC on 27/05/2017. The ticket is from KYN(Kalyan) to NK(Nasik Road). The Tkt got booked with the Transaction ID:100000855006124, Rs.180+10/-, But I have got deducted the same amount two times, it reflects with another transaction ID:100000854880940, which the Tkt is not booked but the Amount Rs.180+10/- deducted from my syndicate Bank A/c.

Regards,
Kesava Balaji....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Since April 2017, IRCTC Booking keeps failing for first 5-10 mins after Tatkal quota opens

 Aparajito on May 27, 2017
The first 5-10 mins are the most vital for making a booking after the tatkal quota opens. Since April 2017, I am facing an UNUSUAL problem, that is, the booking process keeps failing for 2-3 times, and this generally happens after payment deduction. By the 3rd or 4th retry, I fail to acquire any ticket, having to depend on waitlisted tatkal thereafter....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal Booking

 ahraz athar on May 27, 2017
When I am trying to book the tatkal ticket, getting the error message : "This site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look into it fix the site error while booking tatkal ticket. Thanks in advance....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Train route

 skrajput1994 on May 27, 2017
From kotdwar to Delhi masoori exp is stopped before 1 yr due to bridge was broken.but now before 3-4 months bridge was make and all trains are gone to kotdwar station except masoori exp.so why are you not again start the train till kotdwar station many passengers may face problem before 1 year but now everything is ok so please start the train kotdwar to Delhi masoori exp.start all previously procedure I am also facing problem so please work on it as soon as possible....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong balance deduction

 Someshwar Mishra on May 26, 2017
Dear Customer,

Greetings from Paytm!

Thank you for contacting us and apologize for the inconvenience caused.

We would like to inform you that, as confirmed by the merchant IRCTC your transaction of INR 2694.65 under order 100000849804690 was successful from our end. We would request you to kindly contact the merchant IRCTC customer care team for the order confirmation or extra amount deduction.

In case, IRCTC denies the transaction/Payment, kindly share the consent mail with us from the merchant end against the failure transaction.
Complaint comments  Read comments Complaint category Online Shopping

Indian Railway Catering & Tourism Corporation [IRCTC] — Delay in refund

 Manish Kumar Tiwary on May 26, 2017
Sir i have booked 2 tickets for same person in 2 trains from IRCTC but both trains have been delay for more than 3 hrs after that i have booked TDR for the same but till date after 40 days not received any refund amount and also any information from Railways.
Please consider the same and proceed my issue as soon as possible.

Details as per given below:-

Name- M K Tiwary
DOJ- 15th Apr 2017
Destination - RJPB to Kanpur
PNR Number 6700455509 and 6500069853
Reference No :100000154333497 and 100000154250909....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Unethical behaviour

 yaswati on May 26, 2017
Train: Bhubaneswar Prasanthi Express - 18463
Date of Journey - 26/05/2017

I had a RAC ticket from BBS to SBC.

1) Instead of 2 people per seat, the TT made 4 people to sit in each seat. Among whom 2 were ticketless/waitlisted travellers. On complaining about the matter, the TT said that there are no seats available so we have to adjust.

2)After that some people got down and the seats were available but still then instead of allocating the unoccupied vacant seats to the RAC people. They allocated the seats to the ticketless/waitlisted travellers...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Non refund

 bnrao1908 on May 26, 2017
I have booked e-ticket on irct website with pnr:4131879515. Transaction id: 100000840340441.
I have cancelled the unconfirmed tatkal ticket on 15.5.17 and it is shown as rs.3920 refund amount sent to bank. As the amount not credited to my account, i contacted irctc c. Care where they say that there is a problem with banks gateway. When i cintacted the bank, they are asking ro furnish utr, which could not be given by irctc....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — I'm complaining about refund money

 Nimib.670 on May 26, 2017
Hello sir maine kanpur se patna k liye 4 tickets book ki thi train late hone k wajah s tickets cancle kiya tha aur tdr file kiya tha right time pr.. Paytm k through pay kiya tha... Complaint krne par unhone 90 days wait krne ko bola..90 days complete ho gaye.. Pr abhi tak refund amount nh aaya.. Maine irctc customer care ko phone b kiya par koi positive response nahi aaya.. So plz help me check all details and refund money soon...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Booking tatkal ticket

 ajrajak on May 26, 2017
Hi
I also have the same problem, am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 8 am to 10 am per ip address".

You are permitted:
1) only 2 tickets between 08:00 hrs to 10:00 hrs per user id.
2) only 2 tatkal tickets between 10:00 hrs to 12:00 hrs per ip address.
3) only 2 tickets between 10:00 hrs to 12:00 hrs per user id.

I have not booked single ticket between 8 to 10 even within this week.
Irctc user id - ajrajak86

Looking...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Site is not reachable exactly on 11am

 rakesh1298 on May 26, 2017
Dear IRCTC,

For the past 5 days I am trying to book tatkal ticket online and I am
getting the same error "This site is currently unreachable. Please try
after some time", even though I sharply login into the site at 11:00.

On first day I thought it might be some server issue which your
technical team will resolve in an hour or so (being crucial issue). But
for the continuous 5 days I am getting the same error.

I did my research about the same on Internet and found many articles
saying "Fraud of IRCTC", "Bribe...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Amount not refunded after failed transaction reservation.

 muttu reddy on May 26, 2017
I was booking tatkal train ticket from daund n (Dd) to ambala cantt (Umb) on 28 april 2017 for making journey on 29 april 17.. The reservation was failed but the ra.835 was deducted from icici debit card... I have been waited 10 working days but the amount hadn't refunded.. I also submitted online complaint to the costumer care of irctc... But they haven't responded properly.....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Cancellation amount not refunded

 gourab98 on May 25, 2017
Following are the details of the booking for which i am yet to receive the ticket cancellation refund amount.

Pnr no 4644037632
Transaction id:100000819882790
Cancellation id:100000160539331
Cancellation date/time: 15-may-2017 20:59:09 hrs
Refund status:sent to bank
Refund amount:2000.0

Yet to receive refund amount. Any information regarding the same would be helpful.

Thanks,
Gourab nandi...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of amount

 Keerthana Balasubramani on May 25, 2017
I, Keerthana B, had booked two tatkal tickets from CSTM to LPI from IRCTC mobile app via KVB debit card. The amount worth Rs.1020.70/- was debited with the reference no. 713005916284. The particulars given in the passbook says POS/E-POS/0102002534/IRCTC/DELHI. A pop up notification came up on the mobile that the payment was rejected and thus, the ticket was not booked. I had to make a repayment with the Canara bank debit card to book the ticket. this had happened on 10th may, 2017 and there was no reply for the message or call. Kindly look at the issue and please refund the amount.
Hereby,...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — High price charged for meals and refusal of producing bill

 sanjukta 116 on May 25, 2017
While travelling in 12904(Golden Temple Express),
Date -23rd May, 2017 ASR to BVI
Coach - 1 A
all meals were charged more than the rate list mentioned in IRCTC menu card in their website.
Breakfast( just bread and omlete) was charged rs.50 and veg thali was charged rs.120. while rate list shows the price is rs 25 and rs 55 respectively.
Icecream cup were sold at rs 25 while actual price is rs 10.
Inspite of repeated reminder, the catering employee did not produce a bill and spoke very rudely.
thanks.
Sanjukta Majumdar.
PNR no. 2559248659...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal waiting cancellation issue

 Aarti Das on May 25, 2017
Respected sir/madam,

I request you to kindly look into the matter as my mother and I had to travel from secunderabad to vadodara due to exigency of my grandmother's health.

I bought the tatkal ticket over the counter after waiting for 2hrs in queue in the morning and got the tatkal ticket with waiting list, hoping to get confirmed.

Next day we reached platform and to our surprise the ticket was not confirmed and I stood in queue to get it cancelled.
But till my turn came the person at the counter told I can't get refund.

It's merely...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Unnecessary deduction of Cancellation charge

 Abhinav Vij on May 25, 2017
Dear Sir

I have booked PNR- 2712831531 on 25th May in Tatkal Quota.

At the time of booking, status of ticket was available. During the completion of the transaction the status changed to waiting list and final number alloted was TQWL 67.
On cancellation, Railway has deducted Rs 60/- as cancellation charge.

How is this charge justified? Either the ticket should not have been booked in the first place or a warning should be given before the transaction take place.

We request you to take this as a technical fault in the process which...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [IRCTC] — Reduction of balance

 Sumit Shinde on May 25, 2017
Dear sir,
I have tried to book ticket through irctc on 25/05/2017 from sangli to mumbai through debit card. But it showed payment failure and still my balance has been reduced and ticket is also not confirmed. Please take necessary steps and credit my balance as early as possible. I am atteching photos of the same.in case you want any details please contact me on my mail id....
Complaint comments  Read comments Complaint category Railways

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