Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
6657
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
665
down
377

Phone:
Phone:
up
162
down
137

Mobile:
Mobile:
up
198
down
113

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
2%
Complaints
6657
Pending
0
Resolved
108
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1364)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — tte drinking on duty - in katra train

 arvind.bahl on Oct 22, 2017
This is to highlight the behavior noted for TTE of uttar sampark kranti 12446 - katra to Delhi on 21st Oct 2017

He was a Sikh and was drunk on duty. We had been requesting since boarding to tell the status of our RAC seat, he kept ignoring us Everytime, saying that it can be decided only after Jammu.

I am a stroke patient and was traveling with my wife, we waited till Jammu he however was catering to other people and completely ignored our request. I even followed him to the next coach where he was selling tickets to the other passengers.

I had a RAC...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — non responsive service, bad service

 Sathya Aleboni on Oct 22, 2017
Am the register user in IRCTC,
Am booking ticket from IRCTC on 22/10/2017.
That ticket was generated TQW/L6,
After some time ticket was cancelled automatically,
And they didn't give any information about refund to me,
And am called also IRCTC contact number they are also not respond,
It's a very bad experience with IRCTC,
Please take the right action on IRCTC,
Please......
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked amount deducted but not refunded.

 Sujit K on Oct 22, 2017
I have tried to book Tatkal ticket through irctc site on 01.10.2017 for which Rs.1091.80 has been deducted from my account but ticket was not booked. The transaction Id was - 100000996635245. This amount has not yet refunded in my account. I have lodge several complaints with irctc, complaint no are - 6884417, 6912321, 6956103 but still the issue remains unresolved....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I want to cancel my tdr request

 shriram andankar on Oct 22, 2017
I have mistakenly file a TDR so I request you to cancel it.TDR filed with IRCTC for the below travellers and train journey.

SHRIRAM ANDANKAR
VISAKHAPATNAM(VSKP) to LOKMANYATILAK T(LTT), 09:05Hrs, Sun Oct 22 2017
VSKP LTT EXPRESS(22847), SL

Paytm Booking ID: 3838927026
PNR-6506129785
So my request to look forward into this matter and cancel my TDR request...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — amount deducted but transaction failed

 Kaustubh Tripathi on Oct 22, 2017
Sir, I have booked a tatkal ticket from IRCTC website but after paying through M Visa My balance from the account was deducted and the error failed sign showed on the Screen even when the 71 Tatkal seats were available. Kindly see to it and please refund my amount of 535.84.
The amount transaction number is 4632370004359035 from my DBS account please help me further.
I need either whole amount or the confirm ticket....
Complaint comments  Read comments Complaint category Unauthorized charges

IRCTC — no refund for failed transaction

 gaurav sri on Oct 22, 2017
Good day,

Please note that I have done online transaction for booking ticket through IRCTC on 21.09.2017.
Transaction as per IRCTC site got failed while booking the ticket but money got deducted.
I have already waited for 13 days but still no refund came back.

Details of transaction are as follows

An amount of INR 2, 036.78 Debited

21-SEP-2017 18:02:52 on account of

PCA:0100703663:IRCTC1117198:PAY(WWW IRCTC CO IN

IRCTC1117198 ....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — e wallet didn't worked out while booking tatkal ticket

 Bhushan Nikam on Oct 22, 2017
Dear Sir/Mam

This is the 2nd time I am facing the problem while booking ticket through IRCTC E wallet

I was having enough money in the wallet, the transaction should happen within seconds after putting password & OTP

What's the use of putting so much of money in the wallet of it doesn't work when u need it
I want justification for this.

Ty...
Complaint comments  Read comments Complaint category Railways

IRCTC — cancellation ticket refund

 Anjul Sharma on Oct 22, 2017
Dear sir,
Please refund my cancellation Ticket amount with deduct minimum charge why are you deduct higher amount because of I was canceled ticket within one hours my PNR No. is 8364549867 I was book ticket and IRCTC deduct amount of Rs. 80 but by mistake I was select wrong date that's why I canceled my ticket but IRCTC return me only Rs. 20 that is fare it is deceive from customer IRCTC only build his money kindly rectify your rules and refund my amount....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — email id correction reg

 sivakumar ambat on Oct 22, 2017
My name is sivakumar ambat and my mobile number is 9847288094.I am residing in Chandranagar palakkad kerala state. While registering at lrctc website I had incorrectly entered my mail Id as aniambat52@gmail.com which actually is aniambat@gmail.com.As I am not able to retrieve the one time password to verify my mail I'd due to this wrong entry I request you to make the necessary correction I regret the inconvenience caused to you...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — tatkal train ticket

 venkatesh mandava on Oct 22, 2017
On 20 th October i made a tatkal ticket from Sattenpalli to Pune.
the payment has been made when the availbility of tickets is 58 around
i got the payent status as succesful
So after a succesful transaction i have expected the confirmation of train ticket
but i got as reservation failed
amt been deducted however it wil credit back in next five days
my issue is when a transaction is successful
irctc should either confirm a ticket for me if berth availbility is there or if not it should be a tatkal waiting list
bcoz of this incovenience by irctc...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount of 5210.00 is not credited in my account.

 Ranjana1516 on Oct 21, 2017
I booked a ticket on 14-09-2017 from SRE to JAT in first class AC mistakenly and cancelled it on same date. I received a message that amount of ₹5210 will be refunded to my account by PAYTMAG. But till date I didn't received any refund. I contact IRCTC consumer help line number 01139340000. They told me to email them at care@irctc.co.in with passbook entry showing no amount is refunded. Please do the needful at your earliest....
Complaint comments  Read comments Complaint category Other

IRCTC — regarding refund not done

 garryypresent on Oct 21, 2017
Complaint numbers of irctc not working and responding.
My refund is not done for cancellation of tickets which I have done many days back.
My mail reply is also not given.
This is very irritating and annoying.
I have been trying to follow up with them since many days.Their numbers are not working.
Only one number, which is of catering srvices, is working.I tried to email also but no response was given.
Infact the feedback form is also not working on Irctc.
Since there is no other website for train bookings I couldnt book my tickets.And they have kept...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — entered wrong email id

 Suryakarthik on Oct 21, 2017
Name - suryaprakash, irctc user id - vsp39, mobile, I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is suryakarthi@gmail.com my original correct ID is suryakarthik@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself, as possible as fast...
Complaint comments  Read comments Complaint category Internet Services

IRCTC — service charge taken for failed ticket booking

 Anil Dey on Oct 21, 2017
For IRCTC Txn ID 100001021556380, ticket is not booked due to problem in IRCTC web site. For this ticket amount deducted from my account is Rs. 116.80. After this failed booking transaction, i received an email and message that "An amount of Rs 105.0 deducted against IRCTC Txn ID 100001021556380 on 21-Oct-2017 will be refunded as your ticket could not be booked / service not rendered". But there was nothing written about service charge of Rs.11.80.

May i know if ticket is not booked then why service charge Rs.11.80 will not be refunded? If you have not provided any services, how you...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — e-catering

 Manish Vijay S on Oct 21, 2017
Booked the meal for my family on http://www.ecatering.irctc.co.in with Order Number # 1269377 and made the full payment upfront. However, no meal was provided. Also there was not a single phone call from vendor/IRCTC if there was a problem in food delivery. As a results, my entire family including 11 years old kid was hungry for entire day due to this callous attitude of IRCTC. I would like to know
a. who is responsible for this issue
b. what action IRCTC going to take against person responsible
c. How IRCTC going to compensate me for mental and physical agony suffered due...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket cancellation amount not refunded

 mohammed2129 on Oct 21, 2017
100000971047321 06-Oct-2017 100000189129619 CANCELLED
7360.0 6000.0 PAYUMPP REFUNDED 06-Oct-2017

i had cancelled my ticket thru irctc website which was booked thru IRCTC website using PayU gateway. My account with IRCTC shows that the amount was refunded to my account but my credit card statement of previous month shows reflects no refund from PayU side. PLEASE SOLVE MY PROBLEM...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — refund rs. 2295/-, irctc txn id 100001013279639 on 13-oct-2017, ticket id: irctc #6968555

 Nishit Ranjan Das on Oct 21, 2017
Sir
As per your confirmation in mail on 18.10.17 that Rs 2295.00 (IRCTC Txn ID 100001013279639 on 13-Oct-2017) has been refund on 16.10.17 ( BANK REFUND TXN ID - 728611213527 ) in my account due to transaction was not communicated by the Payment gateway in time, the ticket booking did not materialize.

But, Rs. 2306.80 instead of ticket amount Rs. 2295.00 has been deducted from my Punjab National Bank Account, A/C No. - 1411000109212369 that was transaction by Bank Rupay Debit Card.

Till now, Rs. 2295.00 could not return in my Punjab National Bank Account,...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — tatkal booking system

 Pragya Pande on Oct 21, 2017
Why doesn't IRCTC increase the capacity of its website? While booking the tatkal ticket, the site gets hanged or works super slow. This is ridiculous! Isn't it obvious that during festive season, many people would be logging in on the website. Why isn't IRCTC prepared for it then?
This is highly disappointing service and it's getting worse with time....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — regarding refund not credited on my bank account

 Rizwan Shad on Oct 20, 2017
Sir/madam,
I have booked a ticket from irctc rail connect mobile app transactions id:100001006242722 the irctc refund my money back to paytmsdk bank but my money is not yet credited in my bank account.
I booked my tatkal ticket on 07/10/2017 but my ticket was not booked but payment was debited from my bank account.
Refund date 10/10/2017 my refund id is 100001006242722.
Please consider my case and refund my money to my respective bank account.

Attachments
1. The screen shot of the payment details from the app
2, the refund status
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — husband & wife senior citizens slotted berths in two different coaches

 Siddhartha Sahu on Oct 20, 2017
I booked reservations via irctc online ticketing website today for two ac three tier berths from bilaspur jn. To bhubaneswar by train 20814, departure 19 november 2017.
To my dismay, we have been given berths in two different coaches, b2 & b3.
Firstly, this is unacceptable, especially considering we both are senior citizens and 42 berths were available at the time of booking.
I would like the irctc to provide accommodation to both of us in the same coach...
Complaint comments  Read comments Complaint category Railways

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