Air Asia — Transfer Credit Shell to My Account.

I am writing this to register the complaint against Air Asia Airlines.
It's regarding Airline PNR F5J6YA which got cancelled due to lock down and I was given a credit shell of Rs. 11, 078.
Air Asia support told me it's valid for a year. Now, today when I went to book a ticket for the same route i.e. from BLR to IXC I do not see any flights.
Air Asia customer care informed me that this route is suspended and we do not have any timelines when it will be resumed.

At this stage I am feeling frustrated. First the ticket charges are so pricey these days.
Second, I was thinking I will make use of these credits. Unfortunately I can not because you are not running on this route.

Thus, I am writing to make two humble requests.

1. Either allow me to use these credits for Indigo Flights, else
2. Refund this amount to my bank account.

I am hoping to get a resolution. Please address this query at the earliest. I will send my account details once you confirm.

PS. I waited 30 minutes at least on the support call before connecting to support executive and then 30 minutes on the All Star\Aria Asia Support but no one replied.
This is highly harassing and frustrating. Please close this issue asap.