[Resolved]  Air India Express — Haven't received the refund

I booked 2 tickets from Chennai to Sharjah and they got cancelled twice, the airline refused to rebook the tickets which by the way is irritating

I accepted that too and they said they will giving me a full refund without a single email or SMS conveyed to the customer. It's been now 18 days since they cancelled my ticket, the airline didn't refund the amount to the service provider which is Makemytrip

And again this service provider is also negligible in handling the customer stating the same thing "We haven't received the refund from the airline" instead of investigating why they haven't received the refund from the airline after the timeline has been exceeded. After a continuous follow-up of 18 calls, I am still left with neither the answer nor the refund

Ticket 1: Chennai to Sharjah PNR NO: N8KH04
Ticket 2: Chennai to Sharjah PNR NO: RLQHO4
Was this information helpful?
No (0)
Yes (0)
Apr 24, 2023
Complaint marked as Resolved 
still no response from the team even not a single email or phone call
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Air India Express
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    19%
    Complaints
    667
    Pending
    0
    Resolved
    125
    Air India Express Phone
    022 22796330
    Air India Express Address
    Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
    View all Air India Express contact information