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Air India Express Complaints & Reviews

www.airindiaexpress.in

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Updated: Mar 6, 2025

Complaints 673

Resolved

125

Unresolved

548

So far, so good. Air India Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Air India Express will keep up the work and continue to help more customers with their concerns even better 🤝

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amount paid for seat selection, web check in incomplete

No refund after cancelling flight instead of rescheduling automatically buggy software

Instead of refunding when I cancelled the flight making it rescheduled by default

Delayed flights and not providing alternatives

Haven't received the refund

Most useful reviews

Ticket cancellation and refunding during travel restriction

Air India Ticket refund not received

I received a offer later please tell me its real or fake

Refund Payment not received

Surname updation

Do not receive the refund (GJVDBT)

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Compensation for damages to personal passenger luggage in transit

Refund not received even after 50 Days

Not get the agreed refund

Air India Express reviews & complaints(673)

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The offer has been given to select Biz upgrade business class seat, but when i am trying to selct the offered seat its showing wrong calculation and no discount for business class updat
1 Screen after login into Air India website and coming to seat selection, it is clearly showing Upgrade and 50% offer
attched picture 1
2 when I am selecting the seat no offer get applied as shown to me for upgrade offer also when I hover...

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Address: S2, DAC-VARDHINI, NO.15-16,Signal Office Road, Anna Nagar, Pammal

Dear Sir,

My Flight booking : NF 2AB1IC[protected] Chennai to Bhubaneshwar
PNR : P 4 6 R 3 Z
TRAVEL DATE:[protected]
[protected][protected][protected][protected]----
I have booked 9 ( NIne ) tickets ( all are Senior Citizens) from Chennai to Bhubaneswar thro' Makemy Trip on 9th November, 2024 by Air India Express - Flight No.IX 2639.
Subsequently...

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We have emergency travel from Kochi to Visakhapatnam. We have booked flight from Kochi to Bengaluru and Bengaluru to Visakhapatnam. We have reached Bengaluru airport T1 at 6:25AM and our flight from Bengaluru to Visakhapatnam is at 7:30AM in T2 terminal. Air India express is closed before 60min official time only.
PNR: D7FITQ
PNR: Q75R3Q...

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Address: bANAGALORE

PNR CC86VB AIR INDIA EXPRESS
Hello,
Please refer to our repeated requests regarding the BHuvaneswar to Kochi Via Banagaloru flight on 23 Nov.24 booking which we have to cancel because of your pre poning of flight from Banagalore to kochi.. By the time we would have boarded the flight from Bhuvaneswar to Bangalore the flight from Bangalore to Kochi would have left..
Our booking for Three people was more than Rs.32000...

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Address: Shamshabad , Telangana

I travelled from Bangalore to Hyd today morning.
Flight no- 1X2870
Date 19 nov 2024
PNR S171HI
When I collected my suitcase at the belt, I found that the suitcase lock was broken and the zip was open wide open.
I complained to the concerned person. He took pictures and details

Our luggage has to be secure. Kindly look into this....

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I have received an email from the airlines on 25.10.24 informing the following:
Dear Guest,
Greetings from Air India Express.
We sincerely regret to inform you that your flight IX-1952 from Varanasi (VNS) to Kolkata (CCU) on 16 Dec '24 is canceled due to Winter Schedule changes.
We understand that your travel plans will be affected. Kindly allow us to help you at the earliest by choosing one of the following...

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Address: Tc 18/612/15 puppy house asharamam road punnakkamugal aramada po TVM

Sir
My pnr:CTLY6L flight was canclled so far the money has not been craditted to the source account allredy passed 25 days...

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Address: Dabolim AirPort Goa

## Subject: Urgent Complaint Regarding Missing Passenger Name on Cleartrip Booking (Trip ID:[protected]

Dear Cleartrip,

I am writing to file a complaint regarding a recent booking I made through your platform on May 21st, 2024 (Trip ID:[protected]. The booking was a round-trip flight from Goa to Hyderabad for myself (Raghuvir Laxman Chary Nachinolkar) and my wife (Ritu Raghuvir Chary Nachinolkar).
br...

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Address: Gurgoan

Hi, My PNR no: S4HSFZ, from Varanasi to Hyderabad on May 8th, 2024. Got cancelled.

Still i didn't receive the refund.

May i know the status....

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Dear Air India Staff,

Our connecting flight was rescheduled and we faced more than six hours delay on the Hyderabad airport. Their was no proper person on the domestic airport transfers to guide us. We requested lunch option but after a lot of debate had to avail it. I was traveling with my elderly parents who have diabetes. air India express gave late lunches and no proper communication was given for further delay of the...

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My name is Vaibhav Padia. I booked the flight of Air India Express for 9th May 2024 from Mumbai to Bengaluru. The PNR no is F2RR4Z.

In the flight all tje Four washrooms were in a pathetic condition, no flush was working, nor clean, even the flight attendants were not up to the mark for customer support.

Due to weather condition, the flight diverted to Chennai and there almost I spend 2 to 3 hrs inside the flight.br...

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For my flight from BLR to BOM, i had paid INR 250 for aisle seat selection
Amount is paid via UPI but immediately after payment site got stuck and web check in shown incomplete.
i tried calling customer care, but for almost 15 mins only auto message is played "we will connect to customer happiness executive" and no progress.
the chat TIA is useless for this
complete my web check in or refund INR 250

+1 photos

May 14, 2024

Complaint marked as Resolved

After waiting for more than 20 mins on customer care call with repetitive audio of our "customer happiness executive will reach to you shortly" finally able to connect with one human customer care representative. He accepted that amount is deducted so he supported for completing the web check in.

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Address: KULEEN CHOPRA, O 2102, GREAT VALUE SHARNAM, SECTOR 107, NOIDA 201304

I fogot my airpods in green cover in the flight no flight no I5 613 (Bengaluru to Surat). My seat no was 7A

I am wondering if I can get them back please....

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Address: Guwahati

Hi, my one trolley bag is not arrived yet from Pune. Yesterday whenever I communicated with Air india express staff they told me my trolley will be deliver today at 7-8Am morning. But just now I called in Guwahati Airport, they have told till now it's not arrived from Pune. Currently I am under doctor's treatment, my all medicines which are very costly are there in my luggage. From yesterday I am not taking my medicines, I am facing difficulties...

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We had a confirmed flight with Air India Express on 4.4.2024 from Ayodhya to Kolkata (PNR I1F29C). We were informed on 3rd April evening by e mail that our flight had been cancelled due to operational reason. As there is a limited flight at Ayodhya, it was not possible to take another flight on the same day. We were forced to stay back and rescheduled our ticket next day. It costed us lot of money to stay back one additional day with no fault...

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Address: w/o venkateshwara rao, near suddabai, koppole

Website: 9550036471

Flight rescheduled from[protected] to[protected] due to technical iisue, . after a long argument with the air line executive they arranged hotel near the airport area, hotel people charge the money while going to the airport which they suppose to noty charge, they told told us to claim the money in the airlines, i had gone to duty one day late and appiled leave, so plz compensate one day leave money and hotel bill, kindly find here the...

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Address: w/o venkateshwara rao, near suddabai, koppole

Flight rescheduled from[protected] to[protected] due to technical iss, iisue, . afterr a long argument with the air line executive they arraged hotel, hotel people charge the money while going to the airport...

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My friend Ahmad Mujeeb, PNR no D93RUX was flying in 26thFeb24 from Dubai to Mangalore. On his request, I added 10kgs luggage by paying 100aed from my credit card on 25th Feb24. Once he reached the air india desk for boarding pass, he was told that the amount for 10kg/ AED 100 was on hold. He was asked to pay AED 200 to clear the luggage (bill with me for 200aed). Now, he has paid AED 300 instead of AED 100 (AED 20O extra). Air India has accepted...

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Address: ANAND No 12 Narayana Nagara Ambagilu Udupi

I have booked 4 tickets in which 3 senior citizens under PNR No FU2P6Y.
I tried help line nos and did not get required information. I did not got any mail id to request. Kindly provide break fare for senior citizen and normal passenger as per referred PNNR....

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URVI
NIFT SRINAGAR
23 02 2024

Chief Executive Officer/Head of Customer Service
Air India Express
Dear Sir,
I hope this letter finds you well. I am writing to bring to your attention an unfortunate experience I had while travelling with Air India Express on 23 02 2024. My name is Urvi, and my PNR is K6MKXD. I was scheduled to fly from Ranchi to Srinagar via New Delhi, with flight numbers I5...

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