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Air India Express Customer Care
Air India Limited
Customer satisfaction rating: 2%
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322
COMPLAINTS

Air India Express Customer Care

Air India Limited

Address
Air - India Building, Nariman Point
Mumbai
Mumbai City District
Maharashtra
India - 400 021

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
2%
Complaints
322
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Air India Express Complaints & Reviews

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Air India Express — ai express refund required

 Sambath Kumar Dhavamani on Jul 31, 2020
Dear airindia express

Pnr : cwiaum

On 16th july 2020 ix1637 flight, my family boarding was denied...
Complaint category Airlines

Air India Express — complain id: 2666541 dated 14th july 2020-ticket cancellation

 CharlesFernandes on Jul 25, 2020
Ticket booking reference ulnnqb (Ticket copy attached)
Initial ticket was booked on 22nd february for the travel dated...
Complaint category Airlines

Air India Express — vbm-ticket refund - not responding on our request

 Khalander Shaik on Jul 22, 2020
Dear sir,

As we are tried to purchase a ticket in vande bharath mission through airindia express on july 10th...
Complaint category Airlines

Air India Express — Refund not received even after 4 months

 anthikat on Jul 20, 2020
On march 17, 202o, initiated the requested for full refund for my doha-kochin and back to doha return flights.
Complaint category Airlines

 nsisksistsas2389 on Jul 19, 2020
My name is nikita, air india expressed deducted money for my travel. My pnr is polmip, they did not issue any ticket to me. So i had to reserve with other airline and now its 10 days and no response from them on my refund. Its such a bad company. Being an indian company, i really am feeling bad on the airline i trusted.
Now my money is stuck around 30 k and they are just not responding.
Even the call centres are pathetic
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     malootty on Jul 17, 2020
    Not returned the full amount of money after cancellation of air ticket.In an amount of 10900 after cancellation of air ticket they give only 1900


    About flight ticket
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      Air India Express — Money refund for late [Resolved]

       JINU R S on Jul 17, 2020
      Dear Sir/Madam
      My name is kunjimeeravu few months before I booked ticket in Air India express (Muscat to kochi and...
      Complaint category Airlines

       vishnuraj2610 on Jul 15, 2020
      Hi,
      I had 2 air india bookings doha to trivandrum (Pnr vfleme) and trivandrum to doha (Pnr : cdlxts). I have cancelled all my travel plans and donot wish to travel anytime in future. Air india is neither allowing me to use this money to book other tickets nor giving me full refund. The only option they give is a free date change, which i can use as i am not going to trv anymore.
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         CharlesFernandes on Jul 14, 2020
        I had a booked ticket with air india express 22nd february 2020 for the travel dated 12th april from dubai/mangalore. Due to covid-19 lockdown and travel restrictions ticket was rescheduled to travel date 21st july on 1st april. Due to the current situation, my employer advised not plan any travel until further notice. Hence i am requesting air india express to provide the cancellation link since 30th june. Despite of explaining clearly at least 5 times, i am receiving standard reply : unable to refund, please reschedule.

        Requesting your support in resolving the matter.
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          Air India Express — no response on cancellation and refund request # jzgiqt

           A 1 on Jul 12, 2020
          Hi,
          I wanted to cancel my flight on 13th july 2020 to dubai with pnr jzgiqt but sadly there is no cancellation option...
          Complaint category Airlines

          Air India Express — Refund and cancellation

           Sundar Thambu on Jul 11, 2020
          Hi,
          I need to cancel my ticket with pnr: fuvrwb
          Travel date - 14/07/2020
          From tiruchirappalli trz to...
          Complaint category Airlines

           Gagan6262 on Jul 10, 2020
          I booked ticket from air india express website on 18 march 2020. But they cancel all flights and they told me when you going back to uae we will change your ticket date free o cost. Now they told me we cannot refund or change the date. Please help me what i do
          Gagandeep singh
          [protected]


          flight date change or refund
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             a.jameelrahman on Jul 9, 2020
            As i mentioned in subject, i'm trying to book ticket on 9th july 2020 on air india express special charter flight dated 22/july/2020. After providing all the necessary payment details, error shows like booking not confirmed. But from account the money was deducted for ticket.

            I hope air india team will resolve this hopefully.
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              Air India Express — Flight ticket refund

               Dee Dee on Jul 9, 2020
              I have one air ticket issued for my friend paid from my bank account. The flight was cancelled by airline due to covid outbreak....
              Complaint category Airlines

              Air India Express — Refund for Confirmation - RWLXCZ

               ஆரூடன் வெங்கட் on Jun 25, 2020
              Dear Sir/Madam,

              have cancelled my air ticket on 26/04/2020, but the refund amount not yet Credit in my account...
              Complaint category Airlines

               ஆரூடன் வெங்கட் on Jun 25, 2020
              Dear sir/madam,

              I have cancelled my air ticket on 26/04/2020, but the refund amount not yet credit in my account...

              Debit card mscd *3008 venkatesh vaithilingam 448.00 aed approved [protected] refund

              Debit card mscd *3008 venkatesh vaithilingam 445.12 aed approved [protected] refund

              Please please please refund the amount and advice...

              Awaiting your reply...

              Thanks...

              Venkatesh vaithilingam
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                 Arul Maria Arockiadas on Jun 16, 2020
                I booked a return ticket to travel from trichy to sharjah on 07-july - 2020 and[protected] through cleartrip value of aed 1280.
                Month of march i got reschedule notice around 7 hours on both trip and informed i am eligible to get full refund if reschedule time more than 3 hours.
                Somedays later i sent request through cleartrip to cancel tickets but i got noticed to get refund only aed 858.

                Can you please help me how can i get balance also where i am not mistaken.
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                   Shaija20 on Jun 13, 2020
                  Dear team - i understand you are facing very high volumes but it’s a month i have been waiting for my refund on the cancelled tickets - there seems to be no end to my wait - can i know the date by when the credits will be made available.

                  For your ref the pnr as foll:
                  Abgtze
                  Angfxi
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                     Bino Caesar on Jun 12, 2020
                    I cancelled my ticket in air india express on may 25 i got mail fro air india express stating will be refund in 7-8 days, but its been more days now i didnt get refund yet. When i mailed them many times i am not getting any reply from them, kindly do the needful
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                      Air India Express — Refund pnr no frady not received in bank account

                       Bilimora20 on Jun 3, 2020
                      I have cancelled my booking on 27 march 2020 confermation no FRPQDY Name Bankimbhai Mangabhai Patel .
                      my account no...
                      Complaint category Banks

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