Air India Express Complaints & Reviews

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The Consumer Disputes Redressal Forum
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Respected Sir/Madam,

I, Chakradar Pratap Malla, wish to lodge a formal complaint against Air India Express Airlines for deficiency in service and lack of response to my repeated requests.

Details of the case:
- Passenger Name: Chakradar Pratap Malla
- PNR: EBGHRH
- Flight: Hyderabad to Visakhapatnam,...

I am writing to share my feedback regarding my recent and very disappointing travel experience with Air India.

I had a connecting journey from Bagdogra to Delhi and then Delhi to Pune. My first flight was scheduled at 12:55 pm. Due to a car accident on the way, I reached the airport at 12:05 hrs. However, the staff at the check-in counter refused to take my luggage, stating that the counter was already closed. I explained my...

Hi, my name is Jignesh H Shah. I had my flight from Ahmedabad to Bangalore on 13/11/2025 via IX 2014 flight and my PNR no was T4KSMP. I was caring 1 extra luggage apart from 1 hand & 1 baggage, For the extra luggage i was being charged 6600.00 (receipt no[protected] which I paid. When i boarded the flight, then i saw the flight was 50% empty. Then my question is why I was being charged when the flight was empty.
I am requesting for...

Dear Air India Express Team,

I am writing to formally raise a complaint about the unprofessional and careless behavior exhibited by some members of your human customer service support team.

I understand that Air India Express has transitioned much of its customer support to the AI agent, Tia. While Tia is helpful for basic inquiries, certain requests — such as international connecting baggage assistance...

I would like to lodge a formal complaint against Air India Express regarding a serious delay and poor service handling for my flight under booking reference XZGG3L.

The flight was supposed to arrive at 7:50 AM, but I eventually reached my destination at 1:30 PM—a delay of over five hours. Passengers were boarded by 4:45 AM, but the airline did not inform us of the technical issue until around 7:00 AM. Throughout this period,...

This is to bring to your notice that a fraud transaction was done through my debit card by this organization and a huge amount was deducted. This was done maybe they had saved my card details and breached my information....

I has the worst ever checkin experience in in my last travel from Jaipur to Mumbai on 7th May 2025.
I was travelling alone with an infant of 7 months and a kid of 10 years.
There was no co-operation in the Jaipur airport of making a priority checkin.
The most painful part was that i had to spent almost 45-1hr at the checkin counter.
Reason being my Checkin luggage was 33 kg instead of 30kg.
"Bhumika" who...

The offer has been given to select Biz upgrade business class seat, but when i am trying to selct the offered seat its showing wrong calculation and no discount for business class updat
1 Screen after login into Air India website and coming to seat selection, it is clearly showing Upgrade and 50% offer
attched picture 1
2 when I am selecting the seat no offer get applied as shown to me for upgrade offer also when I hover...

Dear Sir,

My Flight booking : NF 2AB1IC[protected] Chennai to Bhubaneshwar
PNR : P 4 6 R 3 Z
TRAVEL DATE:[protected]
[protected][protected][protected][protected]----
I have booked 9 ( NIne ) tickets ( all are Senior Citizens) from Chennai to Bhubaneswar thro' Makemy Trip on 9th November, 2024 by Air India Express - Flight No.IX 2639.
Subsequently...

We have emergency travel from Kochi to Visakhapatnam. We have booked flight from Kochi to Bengaluru and Bengaluru to Visakhapatnam. We have reached Bengaluru airport T1 at 6:25AM and our flight from Bengaluru to Visakhapatnam is at 7:30AM in T2 terminal. Air India express is closed before 60min official time only.
PNR: D7FITQ
PNR: Q75R3Q...

PNR CC86VB AIR INDIA EXPRESS
Hello,
Please refer to our repeated requests regarding the BHuvaneswar to Kochi Via Banagaloru flight on 23 Nov.24 booking which we have to cancel because of your pre poning of flight from Banagalore to kochi.. By the time we would have boarded the flight from Bhuvaneswar to Bangalore the flight from Bangalore to Kochi would have left..
Our booking for Three people was more than Rs.32000...

I travelled from Bangalore to Hyd today morning.
Flight no- 1X2870
Date 19 nov 2024
PNR S171HI
When I collected my suitcase at the belt, I found that the suitcase lock was broken and the zip was open wide open.
I complained to the concerned person. He took pictures and details

Our luggage has to be secure. Kindly look into this....

I have received an email from the airlines on 25.10.24 informing the following:
Dear Guest,
Greetings from Air India Express.
We sincerely regret to inform you that your flight IX-1952 from Varanasi (VNS) to Kolkata (CCU) on 16 Dec '24 is canceled due to Winter Schedule changes.
We understand that your travel plans will be affected. Kindly allow us to help you at the earliest by choosing one of the following...

Sir
My pnr:CTLY6L flight was canclled so far the money has not been craditted to the source account allredy passed 25 days

## Subject: Urgent Complaint Regarding Missing Passenger Name on Cleartrip Booking (Trip ID:[protected]

Dear Cleartrip,

I am writing to file a complaint regarding a recent booking I made through your platform on May 21st, 2024 (Trip ID:[protected]. The booking was a round-trip flight from Goa to Hyderabad for myself (Raghuvir Laxman Chary Nachinolkar) and my wife (Ritu Raghuvir Chary Nachinolkar).

During the booking process, I correctly entered all passenger details, including our full names. However, when prompted for an optional GST number, I entered my wife's GST number.

Unfortunately, upon receiving the tickets via email ([protected]@yahoo.com) and mobile ([protected]), I discovered that my name was missing from both the Alliance Air and Air India Express tickets.

Concerned about being denied entry at the airport, I immediately attempted to rectify the issue. I spent several hours from 9:30 PM until after midnight contacting Cleartrip's helpline and using the TIA online chatbot. Unfortunately, no assistance was provided despite explaining the seriousness of the situation and the fact that my name omission would prevent me from boarding.

Furthermore, there are no Clear trip, Alliance Air, or Air India Express offices in Goa to address this issue in person.

Desperate for a solution, I travelled 40 km on a scooter in the sweltering heat to the Dabolim Goa Airport. While I found an Air India office, the staff was unhelpful. They directed me between two counters, claiming Alliance Air doesn't have a dedicated counter. Ultimately, they advised me to cancel and rebook a new ticket online, which resulted in an additional cost of Rs. 7, 500 for my ticket alone.

To summarize, a bug in the Cleartrip app/web page seems to have automatically linked the optional GST number to passenger names, leading to this situation. This resulted in a financial loss of Rs. 7, 500 along with considerable mental stress and wasted time.

I kindly request your immediate attention to this matter. I expect a full refund of the additional Rs. 7, 500 incurred due to the error caused by the Cleartrip app. Additionally, I would appreciate compensation for the inconvenience and wasted time I experienced.

I have attached copies of the booking confirmation email, tickets with the missing name, and any other relevant documentation for your reference.

Thank you for your time and prompt attention to this urgent matter.

Sincerely,

Raghuvir Laxman Chary Nachinolkar

Hi, My PNR no: S4HSFZ, from Varanasi to Hyderabad on May 8th, 2024. Got cancelled.

Still i didn't receive the refund.

May i know the status....

Dear Air India Staff,

Our connecting flight was rescheduled and we faced more than six hours delay on the Hyderabad airport. Their was no proper person on the domestic airport transfers to guide us. We requested lunch option but after a lot of debate had to avail it. I was traveling with my elderly parents who have diabetes. air India express gave late lunches and no proper communication was given for further delay of the flight I am seeking compensation for the agony caused and i would never recommend anyone of my friends in Europe to use your services where the airline is least bothered about the health of elderly passengers.

Our pnr was E4SN4G. Please look into this.

Thanks,
Praveen

My name is Vaibhav Padia. I booked the flight of Air India Express for 9th May 2024 from Mumbai to Bengaluru. The PNR no is F2RR4Z.

In the flight all tje Four washrooms were in a pathetic condition, no flush was working, nor clean, even the flight attendants were not up to the mark for customer support.

Due to weather condition, the flight diverted to Chennai and there almost I spend 2 to 3 hrs inside the flight.
As flight landed to Chennai around 11.30pm. After long waiting inside the Airplane, NO AC was working, No ventilation where as a passenger can breathe properly, it was creating a VERY Much suffocation. Due to which I faced HEALTH ISSUE.

The caption announced in the flight that passengers will be given food & refreshments, water. However no one came to serve in the flight. The air hostess even not bothered about the passengers, no asking water also, just waiting/standing in pantry are of the flight. Even after telling multiple times hair hostess not even contacting the Captian.

Whole journey was so pathetic and awful which includes unprofessional service support too.

Because of pathetic service from flight attendants, I demand a compensation/refund. If no such initiative taken, will take legal action.

For my flight from BLR to BOM, i had paid INR 250 for aisle seat selection
Amount is paid via UPI but immediately after payment site got stuck and web check in shown incomplete.
i tried calling customer care, but for almost 15 mins only auto message is played "we will connect to customer happiness executive" and no progress.
the chat TIA is useless for this
complete my web check in or refund INR 250

I fogot my airpods in green cover in the flight no flight no I5 613 (Bengaluru to Surat). My seat no was 7A

I am wondering if I can get them back please.