Air India Express Complaints & Reviews

PNR - M51Q3M
Booking Ref No: 1890334
Name of passenger - Jignesh Damani, Sweta Damani and Manav Damani
Chandigarh to Mumbai, 24th May (Sunday),
Airlines - Air India Express (IX - 2397
No. of Passengers - 3
Original flight time - 07.15pm,
Delayed and new time announced - 08:30pm,
Boarding stared at 8.10pm,

Grievance: Made all 178 passengers sit inside aircraft till...

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I booked a BBI-DEL flight ticket 15th May2026 (Fri) for my daughter, Aripra and paid Rs 11244/-. The transaction failed. I rebooked again and paid Rs 11244/- again. Later the initial transaction got confirmed under PNR WC6TKK and the revised transaction was confirmed under PNR F5853Z. I have tried reaching out to the airline but the chatbot is not able to understand and I am not referred to a customer service executive. Hence the escalation....

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On flight IX-2932 from GAU-BLR on 18th April, 2026, I checked-in a suitcase with Tag number [protected]. Upon arrival at home in BLR, I discovered that the hinge of the checked in suitcase was torn off -- it was not in that condition at the time of check-in.
I therefore request compensation for damaged luggage....

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Dear Sir/Madam,
I am writing to formally lodge a complaint against Air India regarding my booking (PNR: HB16GK).
My original flight scheduled for 08 April 2026 (DXB–STV–DEL) was cancelled due to airline operational reasons. I was subsequently rebooked on 07 April 2026 via Mangaluru and Mumbai, which involves an excessive 22+ hour layover at Mangaluru Airport.
I am currently at Mangaluru International Airport and...

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My name is Gaurav Khandelwal, resident of A-1/67, Sector-7, Rohini, Delhi – 110085.I belongs to a middle class Family

I had arranged a spiritual trip for my parents and relatives, most of whom are senior citizens, to visit Kanchipuram, Rameshwaram, and Tirupati. For this purpose, I booked six flight tickets by Airindia Express under three PNRs for travel on 14th December from Hindon Airport to Chennai Airport, scheduled...

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I am writing to follow up on my refund request for my flight IX 1781 from Manglore to Delhi], booked via MakeMyTrip on 12/12/25. It has been 23 days since my cancellation, but I have not yet received the refund amount.

I kindly request you to provide an update on the status of my refund and process it at the earliest possible time.

Booking/PNR details:
• Name: Hafsa Bilal
• PNR: U2H3WYbr...

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To
The Consumer Disputes Redressal Forum
[City/State Name]

Respected Sir/Madam,

I, Chakradar Pratap Malla, wish to lodge a formal complaint against Air India Express Airlines for deficiency in service and lack of response to my repeated requests.

Details of the case:
- Passenger Name: Chakradar Pratap Malla
- PNR: EBGHRH
- Flight: Hyderabad to Visakhapatnam, Journey...

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Website: www.airindia.com

I am writing to share my feedback regarding my recent and very disappointing travel experience with Air India.

I had a connecting journey from Bagdogra to Delhi and then Delhi to Pune. My first flight was scheduled at 12:55 pm. Due to a car accident on the way, I reached the airport at 12:05 hrs. However, the staff at the check-in counter refused to take my luggage, stating that the counter was already closed. I explained my...

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Hi, my name is Jignesh H Shah. I had my flight from Ahmedabad to Bangalore on 13/11/2025 via IX 2014 flight and my PNR no was T4KSMP. I was caring 1 extra luggage apart from 1 hand & 1 baggage, For the extra luggage i was being charged 6600.00 (receipt no[protected] which I paid. When i boarded the flight, then i saw the flight was 50% empty. Then my question is why I was being charged when the flight was empty.
I am requesting for...

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Greetings!

I am writing to bring to your notice the issues being faced by me due to cancellation of flight number IX- 1055 from Kolkata to Jaipur on the 28th of November, 2025 by Air India, the intimation of the cancellation was shared with me via WhatsApp and mail on the 10th September, 2025.

The cancellation has left us in a state of despair as the tickets were booked for a family wedding in Pushkar, Rajasthan....

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Address: Chicago

Dear Air India Express Team,

I am writing to formally raise a complaint about the unprofessional and careless behavior exhibited by some members of your human customer service support team.

I understand that Air India Express has transitioned much of its customer support to the AI agent, Tia. While Tia is helpful for basic inquiries, certain requests — such as international connecting baggage assistance...

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I would like to lodge a formal complaint against Air India Express regarding a serious delay and poor service handling for my flight under booking reference XZGG3L.

The flight was supposed to arrive at 7:50 AM, but I eventually reached my destination at 1:30 PM—a delay of over five hours. Passengers were boarded by 4:45 AM, but the airline did not inform us of the technical issue until around 7:00 AM. Throughout this period,...

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This is to bring to your notice that a fraud transaction was done through my debit card by this organization and a huge amount was deducted. This was done maybe they had saved my card details and breached my information....

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The offer has been given to select Biz upgrade business class seat, but when i am trying to selct the offered seat its showing wrong calculation and no discount for business class updat
1 Screen after login into Air India website and coming to seat selection, it is clearly showing Upgrade and 50% offer
attched picture 1
2 when I am selecting the seat no offer get applied as shown to me for upgrade offer also when I hover...

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Address: S2, DAC-VARDHINI, NO.15-16,Signal Office Road, Anna Nagar, Pammal

Dear Sir,

My Flight booking : NF 2AB1IC[protected] Chennai to Bhubaneshwar
PNR : P 4 6 R 3 Z
TRAVEL DATE:[protected]
[protected][protected][protected][protected]----
I have booked 9 ( NIne ) tickets ( all are Senior Citizens) from Chennai to Bhubaneswar thro' Makemy Trip on 9th November, 2024 by Air India Express - Flight No.IX 2639.
Subsequently...

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Address: bANAGALORE

PNR CC86VB AIR INDIA EXPRESS
Hello,
Please refer to our repeated requests regarding the BHuvaneswar to Kochi Via Banagaloru flight on 23 Nov.24 booking which we have to cancel because of your pre poning of flight from Banagalore to kochi.. By the time we would have boarded the flight from Bhuvaneswar to Bangalore the flight from Bangalore to Kochi would have left..
Our booking for Three people was more than Rs.32000...

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I have received an email from the airlines on 25.10.24 informing the following:
Dear Guest,
Greetings from Air India Express.
We sincerely regret to inform you that your flight IX-1952 from Varanasi (VNS) to Kolkata (CCU) on 16 Dec '24 is canceled due to Winter Schedule changes.
We understand that your travel plans will be affected. Kindly allow us to help you at the earliest by choosing one of the following...

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Address: w/o venkateshwara rao, near suddabai, koppole

Website: 9550036471

Flight rescheduled from[protected] to[protected] due to technical iisue, . after a long argument with the air line executive they arranged hotel near the airport area, hotel people charge the money while going to the airport which they suppose to noty charge, they told told us to claim the money in the airlines, i had gone to duty one day late and appiled leave, so plz compensate one day leave money and hotel bill, kindly find here the...

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My friend Ahmad Mujeeb, PNR no D93RUX was flying in 26thFeb24 from Dubai to Mangalore. On his request, I added 10kgs luggage by paying 100aed from my credit card on 25th Feb24. Once he reached the air india desk for boarding pass, he was told that the amount for 10kg/ AED 100 was on hold. He was asked to pay AED 200 to clear the luggage (bill with me for 200aed). Now, he has paid AED 300 instead of AED 100 (AED 20O extra). Air India has accepted...

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I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...

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Air India Express Complaints & Reviews

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Air India Express reviews & complaints(687)

Flight Delay / Deplane passengers / Bag damage / Refund and Compensation

Double billing for same day ticket

Damaged Suitcase - PNR IC4GSH

Complaint Regarding Denial of Passenger Assistance PNR HB16GK

Flight got cancelled and did not provide better alternate which Increase the cost

follow-up on refund request pnr: u2h3wy

escalation to consumer forum failure to provide resolution by air india express

bad experience

Appeal for refund

Complaint regarding issues emerging out of cancellation of flight number IX - 1055 from Kolkata to Jaipur.

Complaint regarding poor customer service experience with air india express support team

Flight Delay and Poor Handling by Air India Express Booking Ref: XZGG3L

I want to dispute a transaction related issue.

regarding fake and fraud offer by air india express for biz upgrade seats

Non refund on account of cancellation/resehedule

Refund of cancellation full amount due to re scheduling flights

Cancellation of air india express pnr h5v86t by the airlines

Flight rescheduled from 14 -02--2024 to 15 -02-2024 due to technical issues

Extra charge for additional luggage

No refund after cancelling flight instead of rescheduling automatically buggy software

Air India Express Complaints & Reviews

File a complaint to Air India Express

Air India Express reviews & complaints(687)

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