Air India Express Complaints & Reviews

Afsal pulukkool
Attachments
Mon, Dec 4, 10:31 AM (3 days ago)
to customersupport, apmicmct, [protected]@omantel.net.om, [protected]@gmail.com

Dear Respected team

I am Afsal and I live in Muscat oman. I booked 4 tickets to my family flight No IX 714 on[protected] from Muscat to kannur. While boarding time in my luggage she noticed one sticker, Then i changed the box and came back. Unfortunately,...

Delhi to Kochi flight on Dec 3rd scheduled at 4:00 pm is delayed multiple times. First they notify that the flight is delayed by 30 mins at 4.30, then rescheduled to 7.00 pm and then to 7.50 pm and then 8.30 pm. None of the crew members present at the gate. My parents aged 67 and 58 had to go through the turmoil of waiting and getting delayed. They would reach kochi only after midnight. Absolutely no concern shown by the airport staff, they could have shown some attention to the passengers by providing food or atleast water. Pathetic service

Hi I have booked the flight from Mangalore to bangalore on 26th Nov 23 which was supposed to leave Mangalore around 12.45 pm.You announced delay as 1 hr 1.45 pm dep. AFTER 1.45 pm, again flight delayed to 3 pm. This is very horrible and are you thinking about passenger next trip towards othplace?? Because of you I have canceled the trip from bangalore to other place and around 5000 rs loss for me, also I have to stay back in bangalore, it's very horrible service, if it's like this, why we need to book flight
We can go by bus

Rgds

Flight I5 670 Bengaluru to goa delayed more than 2 hours actual time is 22:55 at 22/11/23 but they are saying estimated time is 01:05 at 23/11/23

I booked flight with AIX for Kolkata to Bangalore at 7:55 in the morning on 21st November. As one of their regular customers, I am a highflyer in Tata Neu membership and so my cancellation charges are zero for any PNR. But, in this case, I paid 7420 while booking (6920 through card and 500 through meal voucher). I have checked 7 days ago and the refund amount was showing to be 6460. now also it is showing the same amount.

I...

I had the bad experience of flying with Air Asia and Air India express multiple times. Everytime there has been a delay of more than 2 hrs. The Airline conveniently puts the blame on Air Traffic. My experience with the Airline has been on different sectors so the reasoning is just absurd. Everytime the Airline never made any attempt for service recovery. This is really unacceptable when I had paid extra for an early flight planning my day around the timing of the flight. Eventide because of deficiency in service I had to pay the price at the business end. It's high time the Airline is disciplined

I applied for refund after my flight was canceled on 31/10/2023. It has not yet received the amount.
PNR. VUJM6L.
Rashid Shahul Hameed. email. [protected]@gmail.com
Flight no. 537
Trivandrum to Abudhabi

Air india express has delayed my flights by 2h 35min which is affecting my onward journey and they are not ready to provide me other alternatives.

I planned my journey 3.5 months advanced and now because of this delay its affecting my journey.

I asked for another flight on same day, but their customer care is asking for extra money as delay is less than 3hrs. which I feel is unfair.

please help me on this.

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent flight with Air India Express. The details of my flight are as follows:

- Flight Number: [[IX 822(BOEING 738]]
- Date of Travel: [3/NOV/2023]

During the booking process, I attempted to add extra baggage to my reservation online, but I encountered a problem when trying to complete the payment....

I had a very bad experience with Air India Express due to the early departure of the booked flight and multiple delays after that.
1. I booked my ticket(I1K7WS) from Sharja to Thiruvananthapuram on flight IX536 for confirmed departure
at 11 a.m. But when I arrived at the airport at 9.00 am for my departure the airline staff merely informed me that my flight had departed already at 5.30 am on the same day.
2. I was shifted...

Dear Sir,
I Sri Kishore Chandra Sahoo a disable passenger booked ticket through easymytrip to travel from Lucknow-Bhubaneswar with my escort Sri Babaji Charan Tarai. My PNR was A8YPSK. I had booked Wheel Chair too as I can not walk long distance and problem of climbing stairs. Boarding pass was issued to us at Lucknow for both the sector. The Borading pass copies are enclosed in Annexure-A.
Initially the flight was delayed...

I had booked ticket with Air India express PNR J9QS4E even after more than 76 days (ticket cancelled on 2nd aug 2023) ago with no reason for dela.

Air India and air India Express is once of worst air lines of India, kindly avoid travel in any case travel only if emergency.

Thanks,

In Qatar I tried to book ticket for Doha to Mangaluru by air india express website but I couldn't succeeded, it will not proceed or continue in website after providing personal details asking company details and GST information .
I called customer care in Doha but unable to do any thing and suggesting for book the ticket by private agents.
Kindly solve the issue in air india express website so people can easily book ticket by airline website.

I had taken the travel ticket for my son, Mr. Amar Soorya, for travelling from Muscat to Mangalore on 11/09/2023 (PNR UVY9PL). The ticket was taken under student fare option. The check in baggage allowance was 30KG.

The luggage weight was adjusted within the allowable limit which was 29KG. Air India express counter at the airport advised that only 20Kg can only be allowed as the system shows 20Kg even after review of the ticket...

On the date of 30/07/2023, I was a passenger on flight number IX 687, traveling from Singapore to Chennai, with PNR number UVGLXL. Upon arriving at my destination and retrieving my luggage, I was dismayed to find that my suitcase had suffered severe damage, resulting in the exposure of my belongings contained within a plastic bag.

At the time of check-in, my suitcase was in impeccable condition and properly packed, securely...

My refund request for PNR: RVZDGY DOH-COK Return flight which was initiated on 06th July 2023 is still not completed. Contacted the support team through telephone and Emails from DOHA-QATAR several times and received response as the amount is already refunded to my account, but till date the Amount doesn't reflect in my account.

As advised by the support team submitted the bank statement as proof that the amount is not...

Hi

I am very disappointed travelling with Air India express. Travelled after several years and was excited to fly again with you as I used to travel in your airline’s regularly during my childhood.

I am not sure how safe I am flying with your airlines anymore, as something fell on my head while i was sitting. This has given me a v bad headache and that area is still painful.

What if it had...

Dear team am abdul manaf t from global middile east travel co riyadh saudi arabia one of authorized issuing agent of airindia express

i would like to inform you about the security issue of your website which is any body can cancel the issued ticket from anywhere without any confirmation from passanger or travel agent

please take necessary action

Waiting 30 minutes in a bus to board the plane . The crew came very late due to which the driver blocked all passengers in suffocation in bus. My 10 years old son was about to faint .
flight no IX 196
Dubai - Jaipur
Date of Travel : 02/07/2023
Departure :12:25.

Hope the authorities will take the action.

I have a flight from indore to sharjah XI 255 at 2nd june 2023 of PNR number- J54ZPG which was cancelled by the airindia its self and told us by the customer care that our ticket amount will be initiated to accounts soon still i didnt recieved my refund for tickets. Kindly initiate my refund