| Address: | Air Pegasus Istanbul |
Flight Number: PC1162
Date :15th May 2023
Airport: London Stansted
The following is a timeline of events making this flight an unhappy one.
Check-in. Even though we were travelling together we were not allocated adjacent seats ‘because we hadn’t booked them at the same time’! I booked both seats separately within minutes of each other as I could not work out how to book us both together on the outbound flight and separately for the return because they were on different days. The check-in lady selected seats on different rows. Most annoying. I can only assume this is done to force us to pay for adjacent seats. In fact the steward easily found us adjacent seats!
The check in lady did not comment on my wife’s handbag which she was carrying. See photo. We arrived with two cases for the hold and two for the cabin. Each o[censored]s had a handbag.
The check-in lady at Gate 7 said my wife had to pay £63 because she was wearing her handbag as a backpack!! This is clearly a ruse to extract more income. This particular bag has been to and from Turkey on your airline up to three times a year for as long as I can remember. It is a handbag and was being used as a backpack due to carrying purchases from the Duty Free shop.
This event caused my wife a great deal of stress and all the check-in lady could say was ‘these are the rules’ offering no sympathy whatsoever.
I look forward to receipt of a refund and an apology for the stress caused.
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