Air Pegasus Customer Care
Air Pegasus Pvt. Ltd.
Customer satisfaction rating: 0%
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47
COMPLAINTS

Air Pegasus Customer Care

Air Pegasus Pvt. Ltd.

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Address

India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 4900 6200
[Complaints]
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+91 47 1250 7488
[Trivandrum]
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Additional info
Bangalore
Kempegowda International Airport, Devanahalli, Bengaluru, Karnataka 560300
Tel:
+91 80 4740 6241

Trivandrum
Trivandrum International Airport, Thiruvananthapuram, Kerala 695008
Tel:
+91 47 1250 7488

Hubli
Hubli Airport, Gokul Road, Gandhi Nagar, Hubli, Karnataka 580030
Tel:
+91 83 6233 1535

Chennai
GST Rd, Meenambakkam, Chennai, Tamil Nadu 600027
Tel:
+91 44 2256 2258

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Customer satisfaction rating
0%
Complaints
47
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Air Pegasus Complaints & Reviews

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Air Pegasus — Refund not given

 abhiban83 on Feb 17, 2017
I was supposed to return with my wife from Trivandrum to bangalore on 15th August 2016 via flight number OP 104 of Air Pegasus ( which I booked through Cleartrip).
The airline cancelled the flight and when I called them for a refund they said that it would be directly sent to the Cleartrip and would reflect in 7 working days in my account.
Post that day the customer service of Air Pegasus became not reachable.
Now, I have been calling Cleartrip for the past 6 months for a refund and the answer that i get is that it has not been given by Air Pegasus yet.
It seems that...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Refund Not Provided

 Sudharsan K on Feb 11, 2017
Airpegasus cancelled their operation a few days prior to my journey date.

I made booking via ClearTrip and informed the travel team on the cancellation of the trip by Operator.

Moreover, cleartrip agreed to refund on the grounds of operator offering refund.

I contacted Airpegasus CS, they are not giving refund and not giving any reasons for holding our money.

I think a lot of passengers are yet to received funds back.

Here are my booking details :
Airpegasus PNR: XBBVB8 & APV3TQ...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Complaint Against Air Pegasus for Non-Refund and Against MakeMyTrip for Exposing customers to fraudulent Airline Transaction

 Loganathan Murugesan on Dec 29, 2016
I booked 2 air tickets on 5th Jul 2016 for travel from Madurai to Chennai (travel date : 14th Aug 2016).

MakeMyTrip Booking ID : NF7261269491913
Airline PNR/Ticket No : X7PIR6

About a week before the travel, I got a call from MakeMyTrip informing me about the cancellation of the Flight.

Even though flight is cancelled by the airline, no refund is credited to my account till date and make my trip app shows there is no refund due. I booked the tickets with my credit card and have run into overdue penalties since. This booking cancellation and non-refund...
Complaint comments  Read comments [3]Complaint category Airlines

Air Pegasus — Refund on auto air pegasus flight cancellations

 rahulslal on Dec 25, 2016
Dear team,

I have booked two flight tickets via cleartrip on airpegasys on august 7th 2016 fromm trivandrum to bangalore. The tickets were confirmed, but on 6th august at last momment, air pegasys team called me and told the flight is cancelled and you will get full refund of ticket fare.

This was unexpected and i some how managed it because at the last moment i need to search for alternate traveling arrangements causing me double expenses.

However after multiple followups with clearetrip, the feedback was airpegasys has shutdown its operations and not...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Complaint against Air Pegasus and Makemytrip

 Manas S. on Dec 23, 2016
I had done the flight booking on Air Pegasus through Makemytrip. The details are mentioned below.

Makemytrip Booking ID- NF2262469842111
Onward Journey- Bangalore to Goa. Date- Oct 28. Flight- OP-161. PNR- YGTI17
Return Journey- Goa to Bangalore. Date- Oct 31. Flight- OP-162. PNR- YGTI17

Total fare for 3 passengers= Rs 14, 259. This includes convenience fee of Rs 1050 charged by Makemytrip.

On 13 Aug, I received a mail from Makemytrip intimating that Air Pegasus is cancelling most of its flights, but didnt confirm if my flight was cancelled....
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Refund of cancelled flight done by Air Pegasus

 Anu Nayudu on Nov 30, 2016
I had booked a flight from GOA to BLR on 19/7/2016 with PNR no. IMQL1Z for date of travel being 17/10/2016 which was cancelled by Air Pegasus. Uptill now I have not received my refund nor any details about when the refund would be made. All incoming calls to the customer care numbers have been debarred, hence we cannot call and inquire as well.
I would like to know what best can be done against the airline to receive my money back....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund not received for the cancelled flight

 Sandeepsalimphilip on Nov 28, 2016
Hi,
I did a group booking with Air Pegasus for 5th July 2016 and the airline did run the flight on that day as well next day 6th July. As they could run on first day I had to come back by Bus from Cochin to Bangalore and then spending an equal amount for Bus travel.
I paid 3 visits to Air Pegasus office in No.21/15, M G Road, Bangalore – 560001 which did not help me with any results other than false promise by customer support.
I did some search on the internet to understand who could help me with refund from Air Pegasus, which is long pending from last (5 months) and I...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund the money of air ticket

 sapnashravya on Nov 14, 2016
From
K. n. sharashchandra
Shubhodaya,
Hiriadka,
Udupi tq. & dt. – 576113
Ph. 9448812244
E-mail: sharathsapna@gmail.com
To
Airpegasus,
Bangalore.
Regarding: refund of air ticket rpnr 4042xqz air line pnr *zztczo*
Dear sir,
I had booked air ticket on 22/07/2016 to travel from mangalore to bangalore on 12/10/2016 by air pegasus. but on 29/09/2016 i received a message from air pegasus that the flight was cancelled due to technical reasons. until today i here not received any refunds, not any response from air pegasus...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Airfare refund for flight cancelled by the airline

 minirayn on Nov 7, 2016
I had tickets booked on Air Pegasus, but the airline cancelled their flights without any prior notice leaving us high and dry. Please refund the airfare

DWWN6O - TRV -BLR departing at 16/09/2016 08:30
879D03 - BLR - COK PEGASUS on 02/09/2016

I tried t contact their customer care center, but the number does not work. I saw a message sometime that they will refund airfare by Sept end, but this has not happened.

Please take this up on priority

Mini Philip
9967369755...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — No refund for flight cancelled by airline.

 Rahulb1002 on Nov 3, 2016
I had booked a flight from Bangalore to Trivandrum for travel on 15.08.2016 PNR- LM1GT6. However the flight was cancelled by the airline, and refund of full amount was promised by the airline.But I have not received my refund even after 3 months, despite repeated follow ups. Mails written to the airline are not replied and calls to their call centres are never answered.
Such behaviour is unethical....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Ticket cancellation

 santhoshspai on Nov 2, 2016
Confirmation number: 3knksr

I contacted your call centre number many times but it was unanswered.

Please note no refund has taken place till to day. Your call center number or complaints and query number (Same number for all your services) is just ringing with announcements to wait and after 2 minutes disconnection with a "bye".

This is not acceptable situation. You cancel the journey and retaining the payments indefinitely. I need to book now a new flight and you have blocked my designated amount creating unnecessary problems to your consumer....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Non refund for cancelled flight

 parama195 on Oct 29, 2016
Sir my pnr xbl2xv flight 0p 122 cancelled due to technical reasons 0n 1st oct 2016 after several remainder air pegasus helpline sent message refund credited in mmt but mmt told that after 14 days air pegasus not refunded also not credited in mmt account the i sent complaint to air pegasus but no response so i humbly request you to solve this matter rs 3244 but mmt told that during august air pegasus going to cancel i book complaint mmat augusu mmt sent several reminder is it good way for customer paramasivam...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Airlines not refunding my amount for cancelled flight

 mahemedu on Oct 26, 2016
Last month I booked a flight from Madhurai to chennai with confirmation number 2JRGFQ for 8th Oct 206. I still not received my refund as you cancelled the flight.
I am trying to reach on phone and no one is picking. No one is responding back to my emails. Can I know when I will get my refunD. Hope this company is not closed???

Can someone help me to know the escalation process....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Not yet received the refund amount

 din7esh on Oct 25, 2016
Hi team,

I have book a ticket on 13th september from goa to bangalore in air pegasus airlines via clear trip.

On 29th august month i received a flight cancellation message form air pegasus. At that time i called and spoke with the air pegasus customer care,
They assured you will get a refund with in 10 days.

But still i have got any amount from the airlines also clear trip peoples are not updating anything about the refund process.

Does this helps me to get the refund amount back. If so please do

Thanks in advance...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — No refund against cancelled flights by air pegasus

 Prasad N P on Oct 19, 2016
I have booked four tickets for travelling from kochi to bengaluru on 16-08-2016 through air pegasus flight no. Op110. The airlines on a later date cancelled the flight and even after three months, i could not receive the refunds. Like me, there are so many others waiting to get their hard earned money. What is this happening? There's no instrument in india, who can take up the case and get the refunds to genuine passengers?...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — No refund after flight cancellation

 thomasjohnaai on Oct 16, 2016
Dear Guest,
Your booking : 1PDKAM for the following flight segment has been rescheduled.
BLR -TRV departing at 05/06/2016 22:00

You are eligible to reschdule your flight to a future date or cancel to avail refund as per your booking terms and conditions.

Contact our call center @ 080-49006200 or login to our website http://www.airpegasus.in for details.

We apologise for the inconveince caused to you.

Best Regards

Airpegasus Pvt Ltd.

From: Airpegasus Flight Reservations
Sent: 07 June 2016...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund not yet done from air pegasus

 sheenas on Oct 11, 2016
I also booked a ticket from bangalore to trivandrum on 28 july 2016. The flight was cancelled by air pegusus, which they are doing frequently. They assured me that i will get full money back. I has been 3 months and i didnot get my money back. I have tired of calling the customer care of air pegasus; nobody attend the call. Air pegasus is a biggest cheating airline, who has taken money from so many customers and cancelled the flight after that. What i think is, they wanted money from people and last minute they will give a call to say that the flight is cancelled. It is all preplanned to robe customers...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund not received

 praburaja on Oct 6, 2016
I have booked seven tickets from mangalore to madurai via bangalore for the month of december. They have canceled all the four flights and the customer care doesn't even bother to receive the calls after repeated attempts for more than a week. I want the refund immediately as they have canceled it and mentioned it as technical issues. I have attached the details of all the tickets.. Thanking you in anticipation.
Confirmation no are 1]eryg09 2]ecu6mh 3]mskp7q 4]zkx84r...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Not refunding the cancelled ticket amount

 Sidd Art on Oct 5, 2016
Hi,

I have booked a flight ticket from madurai to chennai in air pegasus. Following are the ticket details:

Booked date : 09 jul 2016, sat
Travel date : 22 aug 2016, mon
Air pegasus pnr : ito9rv

Unfortunate i got a mail like my flight got cancelled on 10 aug 2016.
So i also cancelled my ticket on 11 aug 2016 (The next day i got flight cancel mail) due to flight non-operational.

They also called me and told they will refund full amount as the flight becomes non operational.

But till now i dint get any...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Flight cancelled by company and deducted more than 80% on cancellation of ticket

 amitdcw on Oct 2, 2016
I reserved one seat for my son from air pegasus flight from mangalore to bengaluru on 16th jan. 2017 had confirmation number rxmraw.

On 30th september, 2016 received an email from company informing us the cancellation of the said flight. as my son is also booked from bengaluru to new delhi (connecting flight) on 16th january, 2017 itself, we had no other option left but to cancel the ticket booked with the airline and booked ticket with other airline which is off course more expensive.

On the other hand, as the invoice is enclosed herewith for your ready reference,...
Complaint comments  Read comments [1]Complaint category Airlines

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