Air Pegasus Customer Care
Air Pegasus Pvt. Ltd.
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COMPLAINTS

Air Pegasus Customer Care

Air Pegasus Pvt. Ltd.

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India

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 80 4900 6200
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+91 47 1250 7488
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Additional info
Bangalore
Kempegowda International Airport, Devanahalli, Bengaluru, Karnataka 560300
Tel:
+91 80 4740 6241

Trivandrum
Trivandrum International Airport, Thiruvananthapuram, Kerala 695008
Tel:
+91 47 1250 7488

Hubli
Hubli Airport, Gokul Road, Gandhi Nagar, Hubli, Karnataka 580030
Tel:
+91 83 6233 1535

Chennai
GST Rd, Meenambakkam, Chennai, Tamil Nadu 600027
Tel:
+91 44 2256 2258

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Air Pegasus Complaints & Reviews

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Air Pegasus — refund not received since 1 year

 Satish Pandu on Oct 22, 2017
I booked a ticket for me n two of my friends from bangalore to Trivandrum on 24-9-2016 they put up on their site all flights cancelled without any personal intimation it didn't allow me to cancel d ticket and inspire of best efforts I couldn't reach CC team finally went to air Pegasus office at trinity circle and the person over there took details of bank account and told me to wait a month saying all this happened because I didn't cancel my ticket... But I didn't receive any refund in 3months so I sent my brother again same reply wait a month now it's been a year...y the hell these kind of airlines...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — canceled flight refund

 Manali Navale on Oct 5, 2017
I (Manali navale) was booked today with pegasus from dubai to budapest, 4:20am, flight number pc 741, which got canceled abruptly, after checking in and boarding the flight. I demand a complete refund of my ticket! We received the worst service at the dubai international airport for the canceled flight. I won't be taking tomorrow's flight either. Please cancel my booking completely and refund my money without a single cut from the full amount. Highly disappointing. Won't be flying with pegasus ever again....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — non - refund of cancelled air pegasus airline ticket booking id nf2294076416768

 Upasana Dutta Dey on Jul 27, 2017
We booked a travel package through makemytrip, in that package we had a booking in air pegasus airline with the captioned booking id from bangalore to madurai dated 17th september 2016 through travel firm make my trip, but since the airline collapsed, we couldn't travel with the same & we, even didn't receive the refund for the tickets. After lodging complaint to makemytrip & lots of follow up, they refused to refund citing reason it's all airline decision. Even air pegasus airline is not responding. Since the air ticket was cancelled with no intention of ours, we request you to get our refund processed....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — refund not provided since one year

 anony_123 on Jul 25, 2017
Hello,

I have not received my refund amount since one year, flight was cancelled on aug 17th 2016 due to financial losses of the airline and till date no refund has been provided, i contacted makemytrip and they said airline has not provided the refund to them. So, i directly went to air pegasus office at mg road and there i met mr anand and he used to tell me to come on some false dates to collect the money, but i went several times to collect the same but no use. So i directly contacted mr syshon thomas who is md of the airline and he is also giving some false promises.
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Non refund of my booking amount

 Abid Hussain Syed on Jul 10, 2017
I had purchased 6 tickets from air pegasus through make my trip, booking number
Nf2291678456152. The flight was canceled by airpegasus due to technical fault. So i had to book in the tickets in a different airlines. As the flight was cancelled by air pegasus in last moment i was assured of refund. I had to go through lot of difficulty due to canellation and till now i have not got my refund.
Got a reply from make my trip, that despite their best efforts air pegasus has failed to refund and i should seek the refund directly from air peggasus. Its now 1 year i didnt receive the refund...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Money not refunded after cancellation of flight

 Abhiroo on Jun 15, 2017
We had a flight on 29th october 2016, but we got a mail on 30th september 2016 that the flight got cancelled by air pegasus airlines. The airlines didn't inform us through our contact numbers and because of that we faced a lot of problem in our journey.

In that flight cancellation mail, it was written that our money will be fully refunded as the flight was cancelled by the airlines. But till now we didn't get any refund amount.
We tried contacting the customer service regarding refund process, but no one is receiving the call. Every time the call goes on hold and no customer...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Pegasus is not refunding back my money for cancelled flight

 nishu singhal on May 30, 2017
I booked air pegasus tickets via makemytrip. Flight was cancelled by airline air pegasus. Makemytrip promised full refund as per the ticket contract, but never refunded the money. Now neither make my trip nor air pegasus is ready to return my money.

Booking number is below.
Nf2292978175374

Flight number: op-161
Ticket number: 0op 6s93ma

I can be reached at +91-9036040003
Nishusil@gmail.com...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Not able to receive refund amount on their cancelled service

 selvaganesh murugan on Apr 28, 2017
Dear team,

I had booked a ticket in air pegasus from madurai to chennai for my travel on 04/09/2016 (Pnr: sfkip6). But on that same day, i got a call from them (91-452-2690141) that the service was cancelled (Flight: op-221).

Air pegasus was telling that we processed full refund to you. But you booked ticket via clear trip. So get in touch them.

But clear trip is still replying that we dint receive any refund amount from air pegaus and their airline was shut down. Once we receive the amount, we will provide you. (Trip id: 16021658842. Replied by: sunita...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Air Pegasus Flight Cancelled - Not Refunding Ticket cost

 RajBiju1 on Mar 30, 2017
I took Air Pegasus ticket via Makemytrip. Flight was cancelled by airline Air Pegasus. Makemytrip promised full refund as per the ticket contract, but never refund the money. Air Pegasus confirmed me on email ( attached) the amount was transferred to makemytrip.

Makemytrip is not refunding my money.

Booking number is below.
NF2262369808559

I can be reached at
raj.biju@gmail.com
AND/OR
nair.bijuraj@gmail.com

Thanks
Biju Raj...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Delay in refund of flight cancelled by pegasus; nf2294372175306

 CHANDRANjegatha on Mar 22, 2017
Hii
Good morning,
Last year i planned by trip in air pegasus through make my trip, and booked air ticket for by family vide your ref no nf2294372175306, suddenly got communication from your side that the flight was cancelled. Till date i have not got the refund.
Now make my trip had sent mail that despite of numerous followup with you you have not taken any action to refund the applicable amount.

Kindly look into the issue and remit the applicable amount at the earliest.
For further details please call me.
Rgds,
Chandran. S
9840505023
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Refund not given for air pegasus cancelled flight

 sang5491 on Mar 20, 2017
I made a booking from madhurai to bangalore for 31 july, 2016. The flight was cancelled by air pegasus. I have been constantly mailing make my trip. But they say that they did not get the refund from air pegasus yet and so they will not be able to refund the amount. It has been 8 months now. And still no information about the refund from the airline. I tried to contact air pegasus customer care several times but the call does not get through....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund not given

 abhiban83 on Feb 17, 2017
I was supposed to return with my wife from Trivandrum to bangalore on 15th August 2016 via flight number OP 104 of Air Pegasus ( which I booked through Cleartrip).
The airline cancelled the flight and when I called them for a refund they said that it would be directly sent to the Cleartrip and would reflect in 7 working days in my account.
Post that day the customer service of Air Pegasus became not reachable.
Now, I have been calling Cleartrip for the past 6 months for a refund and the answer that i get is that it has not been given by Air Pegasus yet.
It seems that...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Refund Not Provided

 Sudharsan K on Feb 11, 2017
Airpegasus cancelled their operation a few days prior to my journey date.

I made booking via ClearTrip and informed the travel team on the cancellation of the trip by Operator.

Moreover, cleartrip agreed to refund on the grounds of operator offering refund.

I contacted Airpegasus CS, they are not giving refund and not giving any reasons for holding our money.

I think a lot of passengers are yet to received funds back.

Here are my booking details :
Airpegasus PNR: XBBVB8 & APV3TQ...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Complaint Against Air Pegasus for Non-Refund and Against MakeMyTrip for Exposing customers to fraudulent Airline Transaction

 Loganathan Murugesan on Dec 29, 2016
I booked 2 air tickets on 5th Jul 2016 for travel from Madurai to Chennai (travel date : 14th Aug 2016).

MakeMyTrip Booking ID : NF7261269491913
Airline PNR/Ticket No : X7PIR6

About a week before the travel, I got a call from MakeMyTrip informing me about the cancellation of the Flight.

Even though flight is cancelled by the airline, no refund is credited to my account till date and make my trip app shows there is no refund due. I booked the tickets with my credit card and have run into overdue penalties since. This booking cancellation and non-refund...
Complaint comments  Read comments [3]Complaint category Airlines

Air Pegasus — Refund on auto air pegasus flight cancellations

 rahulslal on Dec 25, 2016
Dear team,

I have booked two flight tickets via cleartrip on airpegasys on august 7th 2016 fromm trivandrum to bangalore. The tickets were confirmed, but on 6th august at last momment, air pegasys team called me and told the flight is cancelled and you will get full refund of ticket fare.

This was unexpected and i some how managed it because at the last moment i need to search for alternate traveling arrangements causing me double expenses.

However after multiple followups with clearetrip, the feedback was airpegasys has shutdown its operations and not...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Complaint against Air Pegasus and Makemytrip

 Manas S. on Dec 23, 2016
I had done the flight booking on Air Pegasus through Makemytrip. The details are mentioned below.

Makemytrip Booking ID- NF2262469842111
Onward Journey- Bangalore to Goa. Date- Oct 28. Flight- OP-161. PNR- YGTI17
Return Journey- Goa to Bangalore. Date- Oct 31. Flight- OP-162. PNR- YGTI17

Total fare for 3 passengers= Rs 14, 259. This includes convenience fee of Rs 1050 charged by Makemytrip.

On 13 Aug, I received a mail from Makemytrip intimating that Air Pegasus is cancelling most of its flights, but didnt confirm if my flight was cancelled....
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Refund of cancelled flight done by Air Pegasus

 Anu Nayudu on Nov 30, 2016
I had booked a flight from GOA to BLR on 19/7/2016 with PNR no. IMQL1Z for date of travel being 17/10/2016 which was cancelled by Air Pegasus. Uptill now I have not received my refund nor any details about when the refund would be made. All incoming calls to the customer care numbers have been debarred, hence we cannot call and inquire as well.
I would like to know what best can be done against the airline to receive my money back....
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund not received for the cancelled flight

 Sandeepsalimphilip on Nov 28, 2016
Hi,
I did a group booking with Air Pegasus for 5th July 2016 and the airline did run the flight on that day as well next day 6th July. As they could run on first day I had to come back by Bus from Cochin to Bangalore and then spending an equal amount for Bus travel.
I paid 3 visits to Air Pegasus office in No.21/15, M G Road, Bangalore – 560001 which did not help me with any results other than false promise by customer support.
I did some search on the internet to understand who could help me with refund from Air Pegasus, which is long pending from last (5 months) and I...
Complaint comments  Read comments Complaint category Airlines

Air Pegasus — Refund the money of air ticket

 sapnashravya on Nov 14, 2016
From
K. n. sharashchandra
Shubhodaya,
Hiriadka,
Udupi tq. & dt. – 576113
Ph. 9448812244
E-mail: sharathsapna@gmail.com
To
Airpegasus,
Bangalore.
Regarding: refund of air ticket rpnr 4042xqz air line pnr *zztczo*
Dear sir,
I had booked air ticket on 22/07/2016 to travel from mangalore to bangalore on 12/10/2016 by air pegasus. but on 29/09/2016 i received a message from air pegasus that the flight was cancelled due to technical reasons. until today i here not received any refunds, not any response from air pegasus...
Complaint comments  Read comments [1]Complaint category Airlines

Air Pegasus — Airfare refund for flight cancelled by the airline

 minirayn on Nov 7, 2016
I had tickets booked on Air Pegasus, but the airline cancelled their flights without any prior notice leaving us high and dry. Please refund the airfare

DWWN6O - TRV -BLR departing at 16/09/2016 08:30
879D03 - BLR - COK PEGASUS on 02/09/2016

I tried t contact their customer care center, but the number does not work. I saw a message sometime that they will refund airfare by Sept end, but this has not happened.

Please take this up on priority

Mini Philip
9967369755...
Complaint comments  Read comments Complaint category Airlines

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