Airasia (India) — not get full refund after cancellation of flight

Hi Kindly find all the attachments.
I booked flight through AirAsia via Ease My Trip.Com.

PNR NO:- C1YW9U ( Air Asia )
Guwahati- New Delhi
15th February, 2018
Flight 784

The time of flight is 12:30 P.M from Guwahati at 15th Feb 2019 but you can check that at that day the flight was delayed till 18.00 P.M
The team of Air Asia did not help us for new flight and even though did not help us.
After that I booked new flight from SpiceJet with myself and travelled from that.
The condition of AirASIA is that -"Be offered a refund on the value to your bank account or credit or debit card if you choose not to proceed with your trip due to a flight cancellation and/or rescheduling that occurred three (3) hours or more, before or after the original scheduled departure time."
This is also in attachments.
If the rule is after 3 hours of flight cancellation the Airasia must be give the full refund then it was 6 hour delay flight and I could not flight via their flight.So I must be eligible for my full refund.

Thenafter I proceed for my refund but they gave me only 615 rs refund.
They excuse with me that I was not check in there with my boarding pass, but my luggage was already in.So how can this possible? They don't want to give my money back so they tell lies.

Kindly inform them do anything but I want my full refund. I don't want to compromise with my money if I have no any fault.

In this whole matter customer can not sacrifies his money and don't want to let go.
Urgently want my refund

Vishal Tandon
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