SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
1507
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
113
down
65

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1507
Pending
0
Resolved
14
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

SpiceJet related photos (251)

SpiceJet Complaints & Reviews

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Spice Jet Airlines — luggage bag was broken

 Sunita Maity on Aug 18, 2018
My luggage bag's chain with lock was broken and was missing.
My travel date was 10.08.2018 from mumbai to kolkata. Pnr re1tmn... Flight no. Sg 487
It was very disappointing to see how baggage are handled. Now i m worried for my return journey as i have few breakable goods with me to carry. I request you kind intervention to solve this issue and improve the baggage handling quality....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — unethical sales practices

 Pankaj78 on Aug 17, 2018
I booked a flight through MakeMyTrip app for 9 people. Later got calls from Spicejet that company is giving me an offer to book seat, priority check in, meals, easy bag claim by paying 10044/-. No promotion discount informed. Later on follow up, company says that the discount was already given through MMT app. So why did the company call me up again and asked me to pay again for some service they had supposedly already given me via MMT portal! I want my Rs. 10044/- back and service reverted....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — my complaint number 01614313.

 Yeshwanth Bala on Aug 15, 2018
My spicejet complaint number 01614313. Below shown is my flight sg3214 ticket as per your document. At around 12pm when i enquired to your officer in ticketcounter that, is flight is canceled? They saw my ticket in computer & took the printout and said yes sir your flight is canceled. I requested them for an ' move on flight' on the next day. They stamped a ' seal and wrote move flight ' at the top of the ticket and they told me to wait for 3 hrs. After 3hrs they got the ticket from me and striked the seal and move flight written at top of the ticket, stating that sorry sir you missed your flight....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — unsatisfactory services on spicejet airlines

 ITL on Aug 9, 2018
We booked flight ticket in Spice Jet Airlines bearing PNR No. J4GNML on passenger name Mr. Rajesh Grandhi at 1740 hrs. today dated 09.08.2018, Flight departure time is at 7:50 pm, But unfortunately the said passenger program has been changed to tomorrow. Then immediately I called customer care [protected] and I requested them to change the schedule to next day based on the present booked ticket price of 17, 282/- and we are ready bare the ticket schedule extra price. But simply they said it is not possible even cancellation or reschedule the ticket as time is just crossed before two hours of flight...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — complaining about selection letter for a job

 Atul shandilya on Aug 8, 2018
I recieved a mail from global_service@solution4u.com subjected as "INFO - Call Letter ( SPICEJET AIRWAYS _ Hiring @ Urge nt )" and it has this call letter attached.
I was paid 2500 rupee for a process
When I called at this number for verification he was in hurry while talking. He does not even talked completely, he said please read the call letter and call me back. I asked me to send the Candidate's Group code number(which is mentioned in the call letter along with the permanent home address)...I sent him the Group code number and address. He does not even reply to the message.
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — complaining about selection letter for a job

 Atul shandilya on Aug 8, 2018
I also received a massage in a blog subjected as "info - call letter (Spicejet airways _ hiring @ urge nt)" and it has this call letter attached.

When i called at this number for verification he was in hurry while talking. He does not even talked completely, he said please read the call letter and call me back. I asked me to send the candidate's group code number (Which is mentioned in the call letter along with the permanent home address)... I sent him the group code number and address. He does not even reply to the message.

I also replied to the mail for some of my...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — domestic airline

 Ez30 on Aug 6, 2018
Good way to fleece money with high cancellation charges.
I booked a flight from goa to bombay for a morning flight in error. The cancellation charges are pretty high which is 1000+ per passenger.
I am informed the rates remain the same till 2 hours before the departure, which is unreasonable, there should be some variation in refund for cancelling in advance, as anybody can make an error while booking.
I am given the following complaint number 02562595, not sure where the complaint will go and what will the outcome be....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — baggage charge and transfer

 Deepak Thopate on Aug 4, 2018
Flight pnr - eb6gpt
3 bags are torn in transit
My tripod is broken in 2 pieces and bent as well.
I was charged for all the luggage and even after the fragile tags bags are torn.
There were too many last minute changes, crew did not allow me to the the tripod in carry on luggage but even after tagging fragile it's broken.
Pathetic service provider....
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — lost baggage

 Ritika1236 on Aug 4, 2018
My father travelled from spice jet flight from dubai to amritsar on 17.06.2018 by sg 56 from terminal 1 of dubai intl airport. He had three bags with him but at the arrivals he got only two bags. The complaint was registered there and then at the amritsar airport. As per spice jet.. The third bag is not in their system.. Ie they failed to check it in and have finally declared it lost... All this without offering an acceptable solution....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — spelling & gender mistake of travelers

 esser on Aug 4, 2018
Good day sir/madam,

Pls note, we total nine of a group booked a ticket of your esteemed flight from kolkata to port blair & back to kolkata on the dated of 16 march 2019 & back on the dated of 23 march 2019. By printing mistake two of our group members name & gender has been wrongly appeared. The name & gender has been appeared like... Serial number

1) altap sekh instead of altup (It will be altup)

9) uma rani mandal gender appeared male instead of female. (It will be female)

Kindly do this needful changes as requested above.
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — no amendments was allowed in name for genuine customer and had to cancel ticket and got no refund

 samrudhi2504 on Aug 2, 2018
Hi,

To whom so ever this may concern ..

I am requesting for full refund for the ticket from Spice jet since I have cancelled it because the name of the passenger was entered incorrectly by mistake. It was Jitender Nath but I entered Jitender Verma bu mistake. This is very improper to not keep any provision for correction of name for genuine customers and passenger has to pay for it.

I have cancelled above ticket which was made from Make my trip and I received just 1200 as refund. Please process my full refund of 3500 approx rs.

Its a...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — weighing machine not weighing properly showing extra 5kg

 dinu_sikar2000 on Aug 2, 2018
Today i am traveling jaipur to guwahati at the counter no 15 of spice jet they told me that my hand bag weight is 11 kg i have told that no sir there is only 6 kg they denied after that i have personally checked in weight mechine there was found 6.05 kg i have registered a complain in t. M offfice complain no is 111 my pnr no. Yde5jq flight no 3410755

Dinesh sharma
[protected]...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — additional baggage charge

 niravratia on Aug 1, 2018
I boarded this flight on Sunday 22nd July from Mumbai. Since I was an international transfer, based on your policy (http://www.spicejet.com/AirTravelBaggageFaq.aspx) which states '2.Passenger travelling on SpiceJet domestic Sector and having connection on another airline to/from an international destination, are allowed Free Baggage Allowance of 15 Kgs per passenger per flight. (W.e.f 4th Nov, 2014)'. The woman at the counter, however made me pay Rs 2800 for one check in suitcase which had weight of 21.8kg. Despite the fact that I showed her policy she refused to allow my suitcase to be checked...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight sg - 438 cancelled all of a sudden

 jatin grover on Aug 1, 2018
I made a booking in jan, 2018 for my trip in august. Tickets were booked for sg-438 15th aug, 2018 from mumbai to amritsar.

It was cancelled all of a sudden without providing a proper reasoning and no other option was given for mumbai to amritsar route.

I had to opt for full refund and book another flight, i was not reimbursed complete cost of mine of new flight and i was only given a voucher of rs. 1000 each for each passenger which can be used for their own travel and validity is 180 days.

I am a middle class person and do not travel frequently these...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — missed the flight sg377 on dated 30.07.18 from kolkata to patna due to mismanagement by administration at kolkata

 kpallavi on Jul 30, 2018
I, dr pallavi kumari booked the flight in spice jet for dated 30.07.18 from gau to pat. Following are particulars of the flight...
Ms pallavi kumari,. Sg658 gau-ccu
Sg377 ccu-pat

Pnr no-bbt 69a.

I checked in at gau airport at 01:30 pm and reached at ccu at 05 pm approximately due to late departure of the flight from gau. I was waiting at ccu at gate no 23a (That was forecasted initially) for my next connected flight sg377 which departure time was 6.15 pm for patna but due to no any activity regarding flight sg377 at gate no 23a till 5.50pm, i had some...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — threatening and misbehave by cabin crew

 Nadeemola on Jul 30, 2018
Respected Sir/Mdm
Very disheartedly I m submtng few lines for Ur kind notice. Today I travelled IXZ to MAA FLIGHT NO SG 607. As my wife was having fever she asked blanket but crew told that since it's a low cost Arline they don't keep it. After few min crew came to me and requested to fasten seat belt that time I inquired her again and suggested to atleast keep a blanket and even told that I know it's not in there hands, matter was finished. In between all this I forgot to fasten seat belt few min later a male cabin crew came and jst started shouting at me ordering to put the belt not even...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — call letter for spicejet training

 ghosesumit on Jul 30, 2018
I have received a letter from Varun sharma informing me to deposit Rs.14500/- towards Bagdogra Airport training for ground staff job.
Is this genuine or fake.
He is requesting me to deposit the amount of Rs.14500/- by today itself.
He also said that after depositing the amount to his bank account ( Meena Devi, SBI, Barrackpore Branch), a call letter will be sent to my home address along with air tickets.
Is this genuine or fake....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — regarding not taking any action on my complaint

 souvijay on Jul 28, 2018
I have put a complaint on july 9 and have not taken any action on my complaint. I claim full refund. Souvijay

Respected sir,
I have booked a flight on 2 july 2018 from calicut to chennai. I got the ticketnin sg3258 and the take off time was 8.40 pm on 2 july 2018. But without informing the passengers they had cancelled the flight. I had booked this flight because my child had an accident on 26 june 2018 from train and so i can't travel in train. And so i had cancelled my train and so i have booked this flight. But without informing us they had cancelled the flight and they...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — fake job offering

 Niveddevin on Jul 26, 2018
A fake company cheated me by using the name of Spice Jet Airlines.
I have seen an advertisement looking candidates for airport jobs. I have applied for the same. They demanded for a security deposit of Rs. 9950/-. I have made payment by using my debit card. A telephonic round is over with the number [protected]. After that round they informed me the date of interview and ask me transfer Rs. 5500/- into the following account number
Name of account holder : Shailenda Singh Parihar
A/c No.[protected]
IFSC : ICIC0000396
New Delhi...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — bag missing

 vijay bulwani on Jul 26, 2018
My name vijay kumar bulwani my bag missing 7 month ago but i already complate but no respose spucejet team so plz respose im case to spicejet my gold mobail i phone 7 and other itms My name vijay kumar bulwani my bag missing 7 month ago but i already complate but no respose spucejet team so plz respose im case to spicejet my gold mobail i phone 7 and other itms...
Complaint comments  Read comments Complaint category Employees

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