SpiceJet Complaints & Reviews

I have travelled through spice jet flight no.SG 2449 from shillong to Delhi on 08.05.2026 vide PNR No RENEPW. The flight was rescheduled twice from 10.55 to 12:55 and 14:40. I reached to spice jet check in counter at appx 2:10. My hand bag has 8kg and i asked the customer executive for check in my bag as traveller is allowed check in bag upto 15 kg. However, checkin baggage of other travellers were on the counter. Flight took off at 15:00...

On 19th my flight got delayed. As of now no refund has been initiated. Even worst part is that they are not picking customer service number. Is this your father's money?
Pnr :- VYQQ5S.
Call me and tell me when you are refunding....

Dear Sir/Madam,

This email is sent as a final escalation regarding my damaged baggage complaint, which has still not been resolved despite multiple emails, reminders, and even a final legal notice sent earlier.

It is extremely disappointing that a reputed airline like yours has chosen to completely ignore the customer and not provide any resolution. Your lack of response clearly amounts to negligence, deficiency...

My flight was scheduled on 10 Feb 2026 at 4:30 p.m. upon reaching the airport, i got to know that my flight is delayed by 6 hrs. 30 mins. at 4:22 pm i got another call from SpiceJet that actually it is now scheduled at 9 pm. We got our lunch at about 4pm as complimentary meal by the airline. Thereafter, we kept waiting on the airport. there was a gate change as well. The flight got further delayed. We started boarding the flight at 9:45pm....

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding denial of boarding on my confirmed SpiceJet flight due to miscommunication and failure on the airline’s part.

I had a confirmed booking on Flight SG170 (Patna to Delhi) dated 28 December 2025. The flight timing was later changed by the airline. However, the airport display board continued to show the flight timing as per my ticket, and I...

Was travelling from dubai to pune via flight SG-52 from Dubai to Pune, had checked-in package and was about to board the ground staff denied the boarding for excess weight of 1kg bcos of duty free shopping at dubai airport. Ground staff Mr. Vinay has given very trouble some treatment to me and one more passenger who was denied permission for marginal increase has demanded randsom amount but we denied same. So boarding was denied. Bcos of...

To,
The Appellate Authority, SpiceJet Ltd.
DGCA Grievance Cell
Ministry of Civil Aviation (MoCA) Public Grievance Officer Date 6 Sept 2025

Respected Sir/Madam,
We are constrained to escalate my complaint regarding the incident on my recent SpiceJet journey, PNR XH986N, as the response received from the Nodal Officer has failed to address the key issues raised. The Summary of the Incident:
We...

A kind request to provide a complete refund against 5 Tickets Booked on Flight SG 639 from Veer Savarkar International Airport(PortBlair) to Chennai on 5th Nov'25. Below are the PNR mentioned
PNR - SFZHRW
PNR - ZYBKTI
Your immediate refund will help us to protect our further travel plans of 5th Nov'25 from Chennai onwards by booking an alternate airline. Your delay will cost us in upward of price paid to SpiceJet, therefore,...

Dear Team and DGCA,

I am compelled to bring to your attention the appalling experience I’ve had with SpiceJet regarding flight U99RSY, which has not only disrupted my travel plans but caused significant mental and logistical distress.

Summary of Events:

Original Flight: Pune to Jaipur on 25 July 2025, cancelled abruptly around 10:00 PM IST without prior notice or explanation. I had reached airport and until last moment, I was told that flight is delayed.
Alternate Flight: I was rebooked only up to Delhi (Pune to Delhi) on 26 July 2025 at 7:10 AM under the same PNR. No arrangement was made for my onward journey to Jaipur.
Accommodation: I was left stranded overnight with zero support or accommodation provided.
Final Leg of Journey: I had to independently arrange travel from Delhi to Jaipur, incurring additional costs and stress.
Impact: I have a critical meetings and seminars scheduled tomorrow, and this entire ordeal has jeopardized my preparation and peace of mind.
SpiceJet’s handling of this situation has been nothing short of negligent and indifferent. The lack of empathy, accountability, and basic customer service by the people on the ground especially Radhica is deeply disappointing. At one point, she was showing tantrums.
Attached are my boarding passes for both the original and revised flights.

Demands:

While no monetary compensation can truly offset the mental agony and inconvenience I’ve endured, I demand:

Full reimbursement for accommodation expenses in Pune,
Compensation for travel costs from Delhi to Jaipur,
Additional compensation for the emotional distress and professional impact caused by this mismanagement.
I expect a prompt and serious response to this complaint. Failure to address this adequately will compel me to escalate the matter further through appropriate consumer grievance channels.

Sincerely,
Manishh K Tibrewal

[protected]

PNR: - QFR17Q

Case Number :10118888// BAG REPLACEMENT...

My departure flight was cancelled by spicejet and return flight was preponed by 8 hrs....

Hi,

I booked flight SG-151 from New Delhi to Bengaluru on 27th May 2025 at 20:20 PM. The flight got delayed by airline to 28th May 2025 at 20:20 PM then got rescheduled to 22:50 PM on 28th May 2025 and again got rescheduled to 1:50 AM on 29th May 2025.

I called the support team and asked to give me alternate flight as the time is 1 50 am and with a child I cant travel alone. They gave me one more flight at 10...

Ref PNR No. KFEE9Q SpiceJet Flight SG-2963 Travel on[protected] from Chennai Airport to Tuticorin Airport.
As I inquired about reschedule procedure through phone on[protected], Spicejet consumer attendant told me for any change of travel I should pay extra money. Since I did not want to pay more money, I told him I was not interested to reschedule. Even though Sicejet rescheduled my travel plan without my constant, sent link to pay...

Please send me a separate Tax Invoice for onward submission (Patna to Delhi by Spice Jet, PNR—7PW5L) generated by the Spice Jet airline. The invoice generated by Flightsmojo is attached herewith for your reference.
Regards,
Bishwajeet Kumar Singh
Manager/Electrical/Patna
DMRC
[protected]

I have booked the ticket of my partner but they have not booked the ticket they have deducted the money from the account and they were not answering properly and they just said it will be refunded back and eamil also didn't came so plz refund the money so we can just book the another ticket as ASAP refund the money

I am writing with extreme frustration . I had booked the spice jet flight for the 15th by SG 124 to Dehradun from Delhi and initial STD was 14:30 which got delayed thrice and we finally started at 17:10.

This delay caused me to miss a family wedding . I had booked this flight not only because of the initial timing but also keeping the cost factor in mind as I was travelling from Bengaluru. I not only lost on attending the wedding but also ended spending more money as had to spend almost 2k at the airport for food .

It would have been much better if I had booked a direct flight .

Was a complete waste of my entire day which came at an expense of missing a very personal function and also loss of money

I would like to know how are you going to compensate me for this.

I for sure will never travel spicejet and will certainly use social media too to share my experience with your airlines.

I would like to raise a complaint against SpiceJet Limited about an incident that occurred on 27th Feb, at Check- in counter during our return flight from Delhi to Ahmedabad (PNR: HD4BHJ) after participating in National Team Selection Trials.

I Vidhi Pathak, a National Player for 10mtr air rifle shooting Game. Since Dec 2023, I have frequently travelled with my Air rifle on various Airlines to participate in National Shooting Champion Competitions. On 24th Feb 2025 I flew down from Ahmedabad to Delhi via Indigo Airlines (PNR: V9BCFH) without any issues related to my equipment. While returning from Delhi to Ahmedabad (Flight SG654): With the exact same baggage composition, we were unexpectedly charged.

SpiceJet compelled me to do an Extra Payment of Rs.3200 for my Sports Equipment, despite the prior confirmation from SpiceJet call centre about Sport Equipment Charges exemption. Call centre has also confirmed that the same has been declared on Spice Jet Official Website. Herewith we are providing Screen shot as under and path is SpiceJet -FAQ – Check-in and Baggage- Domestic –Point no.11- Paragraph no.2

SpiceJet Air Travel Baggage Faqs

· Cabin Bags - 2nos (Hand Bag no.1- 2kgs, Hand Bag No.2 - 4 kgs )

· One Check- in Bag was 8kgs

· Sport Gear Kit of Air Rifle Shooting Tournaments with all necessary documents i.e Weapon Carry Letter, tournament Participation letter, Shooter i.d at Check in Counter.

Despite providing all relevant documents and evidence at the check-in counter, we were compelled to pay ₹ 3, 200. without any explanation. We have requested Ms. Mamta mam to meet a senior officer to resolve the query but couldn’t allow to meet any senior officer. Then we have raised our extra charges concerned in written vide their Acknowledgement no 70375 dated 27th Feb 2025. Furthermore, we have received inconsistent, contradictory, Vague and irrelevant false explanations about Charges while raising concern through Twitter DM and mails

Received multiple, irrelevant and false explanations are, as under

· Version 1: Charges for two weapons and two additional luggage pieces.

· Version 2: Charges for two additional luggage pieces.

· Version 3: Excess weight in hand baggage

· Version 4: Directly reported at Boarding gate (which is not possible as Air Rifle is not allowed with Passenger as per guideline of DGAC

These inconsistent and contradictory responses are unacceptable, and we request you to help resolve the extra charges issue. We kindly urge SpiceJet to refund the additional charges of ₹3, 200 as they were applied without clear explanation or proper justification even. we have shown all supporting documents, photos, and videos of National Tournaments

Your cooperation in resolving this matter promptly would be greatly appreciated. Please let us know if you require any further information.

Thank you for your attention to this issue.

Jai Hind

Vidhi Pathak

[protected]

I had a booking with spicejet PNR-MYZC7S spiceJet flight SG 765 date 22 march. I just got an email today on 19 march (3 days before) that my flight got cancelled, I looked their website, called them after 15 min hold and got to know there are no alternate flights till next Thursday i.e. 27th March. I asked them to book in another cheapest airline available on weekend and it is very important for Shubhash to travel on weekend and they denied...

I have had a very bad experience for my last travel with SpiceJet

This is to let you know that inspite of having my luggage checked in for a Pune to Goa flight SG-9185 under fragile category, my bag is damaged carelessly.

Just to let you know I had opted for additional services like priority check in, priority bag clearance and add on services you can verify on my Boarding pass attached.

Very sorry to say most of the services for which I paid additionally were not provided to me inspite of informing the check in counter.

My bag came at the end, I was the last passenger to receive my bag, from the belt in a very broken condition, inspite of opting for fragile as well as early bag allowance

I had to buy a new bag at Goa, because it became very difficult for me to move with this bag, since I had to go around places and change hotels as well for my work.

I would request you to quickly provide me with the settlement for the same.

I had a american tourister bag and airport authority of Spice Jet was shown the broken condition for the same.

I am attaching the reported acknowledgement at Goa airport.

Kindly complete the process at the earliest, also refund me the money of the services that you guys didnt provide for which I paid additionally.

I am Govind (Mobile No. [protected]) and have booked 02 tickets in Spice jet for Delhi to Bengaluru (PNR No. S9W75F). The travelling date was 22.01.2025. I made an expense of Rs. 21, 366/-.

However, after reaching at the Airport, the airline at the last moment informed via message that "Due to operational reason, your Spice Jet flight SG759 from Delhi-Bengaluru dated 22.01.2025 has been cancelled." We requested at the ticket...