SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
1408
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
120
down
72

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1408
Pending
0
Resolved
16
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

SpiceJet Complaints & Reviews

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Spice Jet Airlines — bangkok to ahmedabad flight cancellation 13/11/2018

 Poonam03 on Nov 14, 2018
2am Flight from Bangkok to Ahmedabad was declared delayed til 6am. Made to strand in chilled AC without any help of water or food. Declared flight cancel at 6.30am n pushed us out of the airport by security n airlines staff. No kind of help was provided. Were mentally harassed by the airline staff. Called spiceJet customer care but even the customer care refused to help. Missed my connecting flight from Ahmedabad to Bangalore because of the flight delay. Had to rebook with extra charges. Reached home 24hrs later. Was physically exhausted....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — phone misplaced

 Tasir Ahmad Thakur on Nov 14, 2018
We were travelling from srinagar to jammu dated[protected] and unfortunately my mothers phone was mis placed and it was found by ur crew member namely vikram and he called my sister and he told that he has picked my mothers phone on the plane. Now this phone is at delhi airport i have called ur customer service also. Plz return my phone as soon as possible....
Complaint comments  Read comments Complaint category Mobile Handsets

Spice Jet Airlines — mishandling of the baggage

 pankajlilha on Nov 14, 2018
My son was travelling from kolkata bangaluru sector on the 9th of nov'18 with an addon of spice max. Upon the receipt of luggage the condition was horrible as if the suitcase was thrown and dumped several times, inspite of having a priority sticker on it. My son has to somehow tie up the suitcase from all sides then he has to leave the airport.
Pnr - k7jf8p...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — luggage misplaced

 amit Kamtikar on Nov 13, 2018
I travel with spicejet flight from hyd to blu on 12th nov. Pnr : c5i7hv (Amit kamtikar), i have urgent meeting in bangalore so took spicemax addon.
Flight reached on time but my luggage was misplaced, after some time it is found that luggage will be coming by next flight (Air asia). After more than an hour i got my luggage.
It was very bad experience for me, i miss my meeting & i need to pay waiting charges for taxi as well....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — delayed flight

 Halak Vora on Nov 13, 2018
My family is traveling from bagkok to ahmedabad and the flight is delayed by 4 hours as well as while coming to bagkok it was the same a delay of 3 hours. This is so disgusting and uncomfortable. Spicejet seriously needs to improve as i have been a frequent traveller from mumbai to ahmedabad always the dlight used to b delayed this is such a shameful situation for the airlines as well as spicejet should not b recommended...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — seat change

 paras bothra on Nov 11, 2018
My pnr number is yy365z. I was allowed seat no. 10b&10c on my request at check in counter. Because suman my wife is undergoing chemotherapy. But during boarding on gate your representative informed me that this seat we can't provide you and he forcibly given us in 24th row. When we get down from bus near the craft the ground force person denied us to board from rear gate. What is this and why they behaved like this with us. We also paid for tickets. Please let me know....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — mismanagement of check in

 Sucharita Reddy on Nov 11, 2018
The flight allowed check in for two people and denied check in for two when all of them were in the queue at the same time. There was no announcement for expediting the check in for passengers traveling to delhi. Am stating very categorically that it is not a case of late show. All passengers were in queue. The staff lacks an attitude to help, extremely incompetent and is useless. While booking an alternate flight, the fare increased by 1000rs because they were not able to work on their system....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — refund for extra amount paid due to cancellation

 Deepaknegi0 on Nov 10, 2018
I am writing in regards to the flight, which got cancelled for thursday morning at 6 a. M. Due to which i had to pay more than the usual ticket price and had to pay extra for staying an additional day in kolkata.

The actual ticket price was 10, 600. However i had to pay 14, 648 (I am just asking for the refund, which they promised to pay once emailed to the customer relations)

I have sent the ticket to the customer relations department but they didnt responded and when i have called they have told me that only customer relations will be able to help you, which they...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — seats

 Depesh Mehra on Nov 8, 2018
I have booked delhi - jaisalmer - delhi air tickets for three passengers - ajit menon, geetha menon and child anushka menon vide your website and tickets were issued vide pnr w7qm4c. I had also purchased spice max services and accordingly seats 16 a, 16 b and 16 c were allotted for delhi - jaisalmer sector. I had already told that the passenger is a child and still the emergency exit row was allotted. While boarding the flight we were refused the seats as child is not allowed on emergengency exit rows and alternate seats were allocated to us. The same is the case with the return sector. I have already...
Complaint comments  Read comments Complaint category Products & Services

Spice Jet Airlines — spicejet staff at vishakapatnam

 sunil rachuri on Nov 7, 2018
Hello team, i am writing today with deep anger and anguish because of the behavior of spicejet staff at vishakapatnam airport. We were traveling from vishakapatnam to hyderabad and we are new to vishakapatnam. We had flight at 9.25 am on 2nd of october 2018 and we were told that it would take 15 minutes to reach to airport by hotel staff. And so we had breakfast and then started to airport. Unfortunately it took 40 minutes and we couldn't reach airport before 45 minutes of flight departure. We understand that irrespective of whatever reason airlines will not allow us to board on the flight after...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — spicejet service

 Gunja Kimtani Roy on Nov 6, 2018
Worst experience today in spicejet... Im travelling from mumbai to guwahati via hyderabad and i have got my boarding pass for both the journey. But for the luggage it was said to me to collect luggage in hyderabad and then again stand in the check-in queue for the luggage though im given boarding pass which is useless. The staff was very rude and arrogant and she was not at all ready to listen anything. She just argued and argued and said that the date is getting changed so i have to do the procedure again. Though being ranked as top in domestic flight list they are troubling passengers in long...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — amount, paid did not received pnr or booking reference

 Sb Sb on Nov 5, 2018
I have booked a ticket through online on 3rd of oct. 2018 & money is debited on the same taime but so far i didnt received pnr or booking refferance.

I have escalated this matter to custrelations@spicejet.com soon i received an automated response with an reference no.[protected] it stated they will contact me soon.

I am sorry to say nobody contact me until this moment. Travel date approching very close & i have book anothe ticket with indigo or jet air.

Thanks & regards


Balachandran
Hr manager

Future-line
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — job opportunity in airlines

 Danger Abu on Nov 2, 2018
Hi sir,

I got call from airline spicejet hr team.. We have opportunities in airlines job vacancies.. So she told registration fees 2500 can pay that money.. Then i got call u can complete online aptitude test..

So i can completed for online aptitude test also.. Then again call u can clear aptitude test..

Then call from hr team she asking for money for document verification 6500 so i can pay that money also..

So i got confirmation letter with password protected.. I'll call and tell to him..

Again 1 hour i got call from...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — not allowed in emergency

 Kiran Gorrala on Nov 2, 2018
I have booked a flight ticket from banglore to rajahmundry due to emergency my grandmother passed away i came a long way to banglore airport before half an hour 6:40 my flight timing is 7:15 i already done my web check in an i didn’t even carrying any lagguage with me but they allowed me to the flight details spice jet pnr:pfs82u how you do or behave like this in emergency they didn’t even respond to me in banglore airport counter number 46...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — regarding checking

 नम्रता सिंह नमी on Nov 1, 2018
M really disappointed today while checking.. Had stood in different lines for around 40 -45 mints.. And your support staff only assist me for different rows... And finally when reached they told that we are not taking fir patna sector. Who told u to come...
Y you people prefer to reach airport before 120 mints..
Early morning this is really harassing for me.
Staff is totally rubbish. Just because i was alone there doesn't mean that i was wrong.
Very sad to see the behavior of spicejet staff..
Disgusting...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — denied onboarding even though had 20 more minutes for the flight to depart

 Akash Dhawan on Nov 1, 2018
Hi team,

I am really disappointed with the staff behavior and inconvenience that has happened to me with spicejet on 31 oct 2018.

I have been denied onboarding for the flight sg198, bng to del which was expected to depart at 20:30. I made it to the gate no 6 of kempegowda international airport at 20:10 and i still had 20 minutes in my hand. I literally begged the representative to do the on boarding since it was very important flight for me and i couldn't afford to miss it. I reminded her that we still have time and instead of wasting the time here she can actually...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — the aircraft used by this airline company

 Arbinder Ghosh on Oct 31, 2018
Spicejet are tricking customers in dubai-mangalore sector in the past two years. They sell tickets on this route stating that they are providing spicejet aircraft, whereas in reality, they are not using their company aircraft, that too for two years. This is highly unacceptable. Consumers buy tickets thinking they are travelling on spicejet aircraft, but they actually are not and are duped by spicejet for the past two years. Somebody please stop this tyranny of spicejet and bring some justice and sanity....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — i alao get spam by these cheaters pls arrest them take quick action on them pls im begging u...

 Msh creations on Oct 31, 2018
I applied airline job on shine.com i get recieved a recruiter of a job aviation she talkes me in a god way. Then she asked
Me for registration fees 1600 i paid by phone pe. Aftr online exam finished i got 4 marks. But also they selected first round, i thought they need good knowledge nt about maths answer. Then they did teliphonic interview by phone. K next day they told me u get email regarding u.. On next day im opening tht email. It protected by password then i calles hwr & aakes she conected call to hr. He s saing manjunatha lastly u remaing one procedure tht s traing fees ur already...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — frequent change in flight timings

 Gowtham Gunasekaran on Oct 30, 2018
I booked a Flight from Delhi to Dehradun on October 30th which was frequently delayed and the timings were changed. Since I was boarding my first flight to Dehradun at Delhi travelled from Chennai and wasted my time at Airport for almost 4Hrs. I was not even given with proper reasons at the airport by the airline. My PNR is (PNR-OC5UST).Am very disappointed with the airlines....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — bad service

 Santhoshkumar Kuppuswamy on Oct 28, 2018
It was a horrible with spice jet, on even reaching the boarding in last minute of closing they are educated to hold and make delay the process and told you are delay for boarding. On travel of chennai to pune on 28.10.18 by spice jet sg 530 on waiting the counter 2 mini delay by duty incharge ms jennifer and hold my travel, just they want to make the money all ideas been created. If the flight got delayed more than 2 hours also they won't take any service but if passenger got deltas for 5 min they hold. Would any one give the time and money for this loss
Very bad and worst service by airlines...
Complaint comments  Read comments Complaint category Airlines

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