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SpiceJet Complaints & Reviews

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Last updated Sep 17, 2024
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SpiceJet reviews & complaints(3439)

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Flight out of Delhi SG193. Should have left 10.10. Left at 4.40 (airborne)
Landed 6 PM Was out of airport by 7 PM.
Staff said they would provide refreshments but all we got was a noodle soup for a 7 plus hour delay.
On top of that my luggage was damage
Also could not do a web check in and there is no information from where the flight leaves.
I traveled to IGi Terminal 3 and had to take a second ola taxi...
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A
abhi3890
Jul 6, 2024
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Complaint on denying a confirmed ticket

I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...
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Jun 15, 2024
Jun 15, 2024
This thread was updated on Jun 15, 2024
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financial loss due to cancellation of flight accompanied by mental torture

Address: 1.Spicejet 2.TRACKBUDGET TOURS AND TRAVELS PVT LTD 909-910, KRISHNA APRA BUSINESS SQ, NSP, PITAMPURA

This is regarding cancellation of flight SG-8946, for which I raised concern through mail on 1st June2024. I've received my ticket booking amount of Rs 20808/-, after deduction of 1400/- convenience fee even after knowing the fact that it was not only caused inconvenience but also a loss of 9885/- as the rebooking of ticket for same date journey. (screenshots attached) .
As a customer who paid advance and booked his journey, isn't...
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Pranai gurung
Jun 15, 2024
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Over priced carry on bag charge

Address: Gurugram, Haryana, India

Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi

I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack....
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Punit526
Jun 12, 2024
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I booked a flight ticket from Dubai to Ahmedabad on 28 june 2024 Flight SG 16.

My name is Punit Ruparel & used the same email address for booking from the website but didn't get any confirmation.

I raised concern to [protected]@spicejet.com and [protected]@spicejet.com email address but didn't get any response except system generated messages.

I called the help center two times but didn't get any proper resolution except this email address.

Now my money is stuck, and I am not able to book another flight ticket unless & until i get any resolution because otherwise you people don't give any refund on tickets.
+1 photos
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    sakilbal
    Jun 6, 2024
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    Complaint Regarding Missing Luggage

    Address: Al Nahda Dubai

    Dear SpiceJet Team,

    I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet Airlines.

    On [29-May-24], I traveled with SpiceJet from [Dubai T-1] to [Jaipur T1], Flight [SG-58]. Unfortunately, upon arrival, my luggage did not appear on the carousel as expected. Despite waiting for an extended period and following the necessary procedures...
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    Dear SpiceJet,
    I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
    Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay...
    +1 photos
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    Lavina08
    from Ghaziabad, Uttar Pradesh
    May 27, 2024
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    complaint regarding spicejet ground staff (flight sg 529)- may 26, 2024

    I hope this email finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet flight SG 529 from Bangalore to Delhi on May 26, 2024.

    At the time of boarding, I was informed that my cabin baggage exceeded the weight limit, and I was asked to pay ₹7200. While I understand the need for adhering to baggage policies, the manner in which this situation was handled left...
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    feerumalik
    from Srinagar, Jammu and Kashmir
    May 2, 2024
    May 2, 2024
    This thread was updated on May 2, 2024
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    Delay of an hour in taking off

    I Firdoos Ahmad Malik Advocate Jammu and Kashmir High Court. I cinfirmed two tickets on 30.04.2024 from Srinagar international Airport to Delhi under PNR No. UF5GFT which was scheduled to depart at 10:10 AM and its arrival time was 11:50 AM. I was alloted seat No 21 A and 21 B. We were asked to board at 09:50 Am and all the passengers boarded at 10:10 AM. Thereafter we were made to sit on our alloted chairs for an hour without any specific...
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    Jomesh Augustian
    Apr 15, 2024
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    Payment for the ticket deducted but Ticket not issued

    Today (15/04/2024)I booked a ticket from Spice jet online on 25/05/2024 from Dubai to CCJ. the payment for the ticket was deducted from my account but the Ticket not issued....
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    Adimulam Loka Prakash
    Mar 22, 2024
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    Refund confirmed but not received the amount

    Address: F/007,ALAKANANDA APPARTMENT,

    Attached Screenshot of the refund confirmation but not received please help to trace...
    +2 photos
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    Manzoor Ahmad Reshi
    Feb 27, 2024
    Feb 27, 2024
    This thread was updated on Feb 27, 2024
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    Cabin bag

    Sir,
    During check in at mumbai airport under pnr number X8PWFY the spicejet employee charge me 1100 for cabin bag after my humble request
    So kindly have a look and revert accordingly

    Customer name
    Manzoor Ahmad Reshi
    [protected]
    Mum to Sxr on 26/02/2024...
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    narpender janghu
    from Mumbai, Maharashtra
    Feb 12, 2024
    Feb 12, 2024
    This thread was updated on Feb 12, 2024
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    Spice Jet Airlines Inconvenience and monetary loss due to large delay in departure time and request for refund

    Address: Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar, Chennai, Tamil Nadu, India - 600028

    Hi,
    On 10 Feburary 2024, I had a flight number SG111, PNR -OGB88N/ SG from Mumbai to delhi with a departure time of 22:55. By the time, I reached the Airport it was informed to me that flight got delayed due to operational reason and departure time changed to next day 11 FEB 2024 on 02:00AM.

    After meeting the SpiceJet staff, I requested for lounge access & refreshments as the delay time was about 3 hrs, but they denied....
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    nikhils982
    Feb 5, 2024
    Mar 29, 2024
    This thread was updated on Mar 29, 2024
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    Refund not processed in source bank account

    Address: India

    I booked a ticket on 19th of December 2023 for CCU-BLR flight scheduled on 21st of December 2023. I was already scheduled to visit doctor as my mother's health was not good. After visiting the doctor and within 2 hours of making the booking, I called the airline for cancelation and i was provided 2 options - either to go for a cancelation or to reschedule for other day. Since i was not clear with my mother's surgery date, I was suggested...
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    Address: Rajarhat Road Newtown Kolkata

    Flight has Scheduled Departure at 20.10 pm from BLR, Bengaluru.
    At 6 pm, spicejet announced reschedulement of flight for 22.00 pm to avoid extra expense considering 110 minutes delay.

    The flight actually started at 23.00 pm from Bengaluru which is 170 minutes delayed.
    At same airport indigo arranged basic amenities and necessary services to passengers for actual delay but SG517 carried multiple medical patients,...
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    agarwalkaran2312
    Jan 14, 2024
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    No meals provide by airport even flight delayed 5 hours

    Address: green valley appt siliguri

    No positive timing given by passangers of spicejet even flight already lates by 5 hours
    fLIGHT SG -8904 DATE - 14 JANUARY 2024 TIMING 11.05AM departs but delayed by around 5 hours and no meal no customer support.
    spicejet staff miss ruby sharma ( id - 129083) behavior very bad even i have recording also .
    ground services cse given in return with stamp and sign of 2hours delayed only but actual time of delays is 5 house...
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    Verma Anamika
    Jan 5, 2024
    Jan 13, 2024
    This thread was updated on Jan 13, 2024
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    Unacceptable Disruption of Service and Request for Compensatory Measures - Flight: SG 323, PNR: OJPL9R, SEQ.: 56

    Address: RGI Airport Hyderabad

    Unacceptable Disruption of Service and Request for Compensatory Measures: Flight: SG 323, PNR: OJPL9R, SEQ.: 56

    It is with utter exasperation that I write to you regarding the egregious loss of my luggage on my flight from Varanasi to Hyderabad on[protected]. My meticulously tagged and checked suitcase, containing [ Laptop Charger, iPad Charger, Watch charger, Medications, clothes, basic utilities and irreplaceable sentimental...
    +3 photos
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    Chandan2070
    Jan 1, 2024
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    Didn't get boarding pass after web checkin

    I purchased a ticket of spicejet airlines through yatra. Com from Patna to Delhi. At the time of web check-in I got the message that your boarding pass has been sent to your registered email id. But I didn't get the boarding pass. When I reached to the Airport counter, then they told me that you didn't do web check in and counter checkin is closed. And refused to give the boarding pass and misbehaved with me.
    I request spicejet to...
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    sonamchoudhary
    from Mumbai, Maharashtra
    Dec 26, 2023
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    Non-refund for cancelled flight

    Website: www.happyfares.in

    I had booked a SpiceJet flight through HappyFares.in for 12th Of Dec, 2023 for 2 passengers.
    The flight first got delayed & then cancelled by the airline. On calling the customer care of SpiceJet, I was first told that the flight wasn't cancelled but flew on 13th Dec, 2023 instead of 12th Dec, 2023 after 24 hours. Hence, they can't process a refund. On continuous escalation, the airline told us to get in touch with the travel agent...
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    manish.sharma0201
    Dec 24, 2023
    Dec 24, 2023
    This thread was updated on Dec 24, 2023
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    Complaint against non refundment of cancelled flight tickets

    This is about the purchase I made with Spicejet for my domestic flight scheduled on Nov 11, 2023, which they canceled notifying me on Oct 2, 2023.
    I raised a refund with SpiceJet for this between Oct 02 to Oct 10 but I did not get the refund even after more than one month.

    Hence on Nov 19, 2023 I got in touch with Spcejet once again over the phone and they assured me that they would refund the amount within two weeks....
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