SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
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1434
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
102
down
61

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1434
Pending
0
Resolved
14
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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SpiceJet Complaints & Reviews

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Spice Jet Airlines — incorrect booking

 Varsha Sreenivas on May 22, 2018
My pnr no is z79qkf and i booked through spicejet mobile app

When i select hyderabad to mumbai, the system is taking it in reverse way i. E mumbai to hyderabad
I have complained to spice jet and they are saying nothing can be done
You should have seen immediate after booking

Please note in future only within 24 hrs of booking we can help?
I have asked to send it to technical team, but call centre person is saying mobile app is functional

I have asked her to escalate to technical team as they would be able to debug further
There...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — fraud interview letter

 Puneet chaurasia on May 21, 2018
Dear candidate,
Hope you doing well,
This letter is to inform you that we got your resume through some random recruitment agencies and your resume completely matched with
Our job profile. So our recruitment manager has decided to select you for final selections interview round.
The spicejet airways limited offers you to join an respective post in respective department.
Your resume id : 401012 (Sjt-ind08-group01).
At spicejet, we believe that our people are our greatest asset. We are always on a lookout for highly motivated individuals who can collaborate
Complaint comments  Read comments Complaint category Business & Finances

Spice Jet Airlines — misbehave of staff to my elderly parent.

 dijith on May 20, 2018
This is to raise the issue that, spicejet staff at check in counter on date 20th may 2018 at 01:38 fight from dubai to kochi. Behaved so arrogantly to my dad with an issue in baggage allowance. The reason the gave is, the spicejet airline company treats her so badly so why do she care about the costumers. I raise this issue as an act harassment infornt of public....
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — delay in informing the flight delay

 Anusha MK on May 16, 2018
I have booked ticket in the flight sg 605 and i received mail that i should report here before two hours from departure. Accordingly when i reached here by 6.40, at that time i received a mail that flight is delayed up to 10.20pm. Being a lady travelling alone i have planned my cab and food at kochi as the flight will reach there by 10pm. Now, even after reaching the airport, i was informed about the delay. I was supposed to reach my destination by 10.30. And spice jet support is not even giving a complementary food pass for the customers. Very bad service. I lost lot of arrangements due to this....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — stranded passengers and no assistance-pnr-w7zn8s

 ravik007 on May 15, 2018
I had the misfortune of booking on spicejet with pnr w7zn8s to dharamshala and back from delhi for a vacation.
Me and my wife checked in for flight leaving at 2.30 pm. At 1.40 pm appx. I got a message that the flight has been canceled due to "technical reasons"
Now, there was no one to assist us as to what to do next. We went to the boarding gate where they had no clue as to what to do.
One spice staff nearby staff was a bit more accomodating and asked her to book for a flight the next day. But then she said that that flight was full.
After asking for another alternative...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — gate no change

 Sushil Talwaria on May 13, 2018
I am sushil kumar my today date[protected] my flight is 191 mrng 6-10 am ur company may bi without any information gate no change why i am telling 2-3 times pls officially announce pls gate no change but not any announce so day before yesterday same complane is goair so pls my complane is take secrielly other wise i am takeing any action so pls reply me or call me [protected] my ticket pnr no is w6wgqv...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — fake call by spicejet airline

 Ashwani Raj on May 11, 2018
Sir, mene v quicker pe job apply kiya tha for airline ticketing job ke liye mujhe after 2day call aaya ki meri resume selected ho gyi hai "spice jet company" for ticketing exclusive ke post ke liye aur bola gya ki pehle aapko rs2500 se ref. Id generate krwana hoga mene krwa liya then after usne telly phoning interview krwaya then fir call aaya aur bola gya aap telly phoning interview me pass ho gye hai ab aapko certificate verification ke liye rs6500 dena hoga mene ye v de diya ab mujhe bola ja rha hai ki aapki sari verification complied hai ab aapko prm se interview pass krwane ke liye rs8500 jama...
Complaint comments  Read comments [2]Complaint category Airlines

Spice Jet Airlines — hand bag weight

 Ugin on May 10, 2018
Sir
Itoday, on 10/05/2018 at 5.30am i am traveling from dubai to kochi i was humiliated by your staff at boarding area. I agreed that hand bag lagguage is 7 kg but normally laptop do not acoount in this. Your staffs were arguing with that laptop should include in the hand bag luggage. I haven’t had such bad experience from my 25 years travel experience.
Eugene...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight number 197

 Neeti1234 on May 7, 2018
I hv booked flight from delhi to banglore departing from delhi on 7 may. When my daughter reached the check in counter u tell her ur flight is at 8:30 pm nd will reach banglore at 11:30pm may i kw why. Although ur flight 197 departed at schdeule tym. May i kw why u changed the time for her. Will u enaure the safwty of a girl to go from airport to her hostel in midnight....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — complaint about delay flight sg 524

 Shahsm63 on May 6, 2018
I am mr. Shah and i am going from pune to ahmefabad by sg 524 on 6.5.2018.
I want to reach ahmedabad at 10.30 pm only and your flight is delay by 1 hr 30 min.
We are paying more money for reaching on time to our destination and you people announcing that your flights always on time. Now what to do?
I am going for legal action to my loss.
Shirish shah
Ahmedabad....
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — harassment by spice jet staff in rajahmundry airport

 NBalaram on May 6, 2018
Dear sir,

I and my wife travelled on 18th april 2018 from rajahmundry to hyderabad by flt sg1602 seat no 12 c and d. While checking in the spice jet checkin staff were indecent, rude casteist and shouting. They forced me to send my cabin bag by registered baggage saying it was oversize
Pl see the orange bag. Whereas i have take photos of other passengers whose oversize suitcases were allowed in cabin. Pl see photos attached of black and brown bags.
Next they threw 3 kg of pickle from my registered bag prepared by my wife saying that oil may leak. I had packed very...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — delays for no reason

 Debalina Dey on May 6, 2018
Spicejet flight number sg-122 travelling from delhi to hyderabad on sunday 6th may 2018 scheduled to leave at 9:40 am is constantly being delayed due to unaccounted for reason. Moreover due to very late communication, passengers are facing a lot of harrasment. The flight is now supposed to take off at 3pm but the spicejet staff is not willing to give any assurance or take any responsibility should there be any more delays....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — unauthorized excess baggage charges

 Yamini Sachdeva on May 5, 2018
Pnr: tf51qk
Date of travel:[protected]
Departure city: maa
Arrival city: del

Problem: airport weighing scale measured my check-in luggage at 14.9kgs. My personal weighing scale measured at 13.7kgs. And my check-in counter measured the same at 18.5kgs.

I was charged unduly for 3kgs, ie, rs 900/-

Initial payment= 8123/-
Excess charge=900/-
Total payment=903/-

Request: i would like a refund....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Spice Jet Airlines — unprofessional behaviour of, the staff manhandling of the luggage and uncomfortable seats as can't be recline

 Tina Bhanot on May 4, 2018
I travelled by spicejet
Sg-8184
Pune 16:05
Fri-27apr2018, when we rchd delhi we were told to collect d luggage from belt 4 but half the ppl foud their luggage on belt 1 and 2.
While coming back i travelled by spicejet
Sg -8938
Delhi 16:55
Thu-03may2018
Flight was 3 hrs late, on top of that seats were all cramped up recliner not working, was feeling cold, no blankets avlbl, asked for warm water, was not given. Found the sitcase broken on collection at pune airport.
None of my family members are going to travel by spicejet ever again,...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — cancelled flight and leaving half way

 Cherukuri Gowrishankar on May 3, 2018
I booked tickets for my family of 2 persons from bangalore to rajahmundry a month ago to travel on 29th april 2018 which departs bangalore at 6.35pm sg-3429. To my surprise at 6pm on 29th i got a message saying that the flight has been cancelled due to technical reasons.

Your staff were unprofessional and we put to hardship to travel from bangalore to vijayawada and from there to rajahmundry spending rs. 5, 000 by hiring a taxi and putting us real hardship and mental agony where by our itinerary got spoiled because of your negligence.

My claim for the rest of the journey...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — lost of baggage

 Ngilyang Lali on May 2, 2018
On 01.05.2018 i boarded the spicejet flight from delhi at 1130hrs alongwith my family and landed at goa at about 1410hrs. The flight no is sg8171 and seat no. 3f. To my utter dismay my baggage bearing seq-0022 did not reach with me at goa. So, i filed a baggage irregularity report being no. 10773 with the spicejet authority goa. Later, i was informed that my baggage was wrongly despatched at gorakpur, up but the goa spicejet authority assured me get back my baggage at any cost and to delivered the same at gaon village beach resort, candolim, goa where i alongwith my family are spending summerholiday....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Spice Jet Airlines — I booked spicemax and we were traveling 3 people but they harassed a lot.

 Monikan0308 on Apr 30, 2018
I booked spicemax for 3 ppl and i was harrased by ‘em cause my brother was 13 year old they asked us to separate or they asked us to leave the flight. I asked them to refund my money but they said your tickets will be canceled and we won’t return you anything. Air hostesses tried to make us understand but the other person who asked was rude and we weren’t satisfied at all. We paid extra money for extra leg space but the staff was so rude (Not the cabin crew)....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — paid food and extra fees given but both was worst

 pintomammen on Apr 29, 2018
(Pnr):j9wvkw

It was shocking experience to know from my family of yesterday travel in spice jet. I had booked ticket four months back confirmation number (Pnr):j9wvkw for my elderly mother, my wife and daughter.

But yesterday they were harassed by counter staff of spice jet at ahmedabad though i had paid in anticipation of extra luggage for 10kg and also paid for preferred priority baggage out and also had paid for fixed veg food.

Horrible veg food was served which had to return due to smell it had and in cochin no staff helped for baggage out for which...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — ticket counter agent complaint

 Ruma Laila on Apr 29, 2018
Spicejet is the worst service provider in airlines. Although, i had previous bitter experience with spicejet but this time it was the worst. The ticket counter/luggage submit counter agent antara was the worst agent i have found in airlines. She behaved so rude and has no manner and etiquette. What the * spicejet is keeping in their counter.

You should reverify the agent named antara. And educate her how to treat customers....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — baggage broken by spicejet team

 amitchaurasiya06@gmail.com on Apr 27, 2018
I had landed pune yesterday 26-apr-2018 departed from delhi flight spicejet, customer (Pnr-vdf7wq): flight sg 8189
I have received my suitcase in broken condition on baggage carousel, both the wheels have been broken. Please refer attached picture.

Regards, amit chaurasiya, mob: [protected]
My email: amitchaurasiya06@gmail.com
Flight: spicejet, from delhi to pune (Sg 8189)
Departure time at delhi 12.30 am on 26th april and arrival time at pune is 2.30am on 26th april....
Complaint comments  Read comments Complaint category Airlines

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