SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
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1362
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
94
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58

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1362
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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SpiceJet Complaints & Reviews

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Spice Jet Airlines — change in booking date

 Venkatarao Suthapalli on Feb 25, 2018
Respected Sir,
I am S.Venkatarao
My Uncle is suffering from paralysis and undergoing treatment at Keral ina private hospital.I have to stay along with him for 3 days from 24th march to 26 th march..

But i have wrongly booked return journey ticket from Cochin to Hyd for 26-2-18 instead of 26-3-18.

Hence I request that my ticket may be changed from 26-2-18 to 26-3-18 ( or even 27-3-18 any time )

Tahanking you sir...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — running late

 Hussainparmarr on Feb 24, 2018
SG 473 flying from Delhi to surat has been delayed due to tyre getting punctured? Are they even serious about it? Flight maintenance has to be check before 3-4 hours of departure. Passengers who are traveling do have their important work to catch up and everything scheduled unlike you people. There are other round trips too that they have to catch up. It is very unethical from the SpiceJet. Zero customer value. It’s not first time somehow or other it is always running late by some minutes and today it has been delayed for 1 hour and 15 mins. Everything has been messed up and my company will get...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — non cooperation from staff

 Gulatisaagar on Feb 24, 2018
I had a spice jet flight today from pune to Bangalore the flight time was at 6:00 am I had reached airport around 5:30. I am totally aware of the reporting time, but there was a genuine reason for the delay. Still there were 30 min for flight to take off. I tried my best, requested so many times to the staff member but they don't even tried to help me, they directly denied saying all is your fault. I dint really single call from the authorities to notify about flight considering its standard procedure....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight rescheduled and not informed, missed flight.

 Mannava hemanth naga chowdhary on Feb 21, 2018
Hi all, i booked a flight on 18/02/2018 @11:30 am (Pnr: ndy2gn) from hyd to vij. Flight was supposed to leave at 13:05 pm. I reached airport at 12:25 waiting in line to check-in, my turn came by 12:30pm and was told i was late to airport. I told i have got still 35 minutes of time but still was not allowed and was told that flight was rescheduled at 12:50pm. When i asked they didn't respond to me properly, even via mail they just replied that i was late to airport, which is completely irrelevant unless i was to be informed with rescheduling details. Now i lost all my money for doing nothing....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — ground staff surat airport

 nusrat faruque on Feb 21, 2018
Had an horrrific experience while travelling from surat to kolkata today... Flight#sg 877... The ground staff are poorly trained and misbehaved... And extremely unprofessional... Pathetic management... It looks like a bunch of interns with no clue what to do are trying to run the place hence the frustation and worst part is they take their frustation out on the passengers with no respect to senior citizens also... Pathetically trained staff... With this experience i dont think me or my family will ever choose spice jet again definitely not from surat... And if this goes unchecked soon word will...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — miss behaviour by spicejet staff

 Dipak jumade on Feb 20, 2018
I travelled from surat to delhi through spice jet sg428 on 19 Feb 2018 ..and on arrival I got my bag broken which happen due to badly treated by spice jet staff with my bag.due to it even I can't hold it proper .that was a really bad experience with spice jet ..how could I refer spice jet to any one if this kind of things happening .its really bad .spice jet charged high like standard service but treated like poor low class service...
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Spice Jet Airlines — unethical behaviour

 Sarbani Chakraborty on Feb 16, 2018
Name: sarbani chakraborty
Pnr: c7g7yp, eticket no: c7g7yp, date of travel: 15th feb, kolkata - bangalore. Ph no: [protected]
I had my most pathetic, horrible travel experience ever in my life today.
Being a hospitality professional i haven't ever imagined that behaviour of the check-in staff could be so inhuman & unprofessional. They made me feel like i did a big crime that i have chosen spicejet to travel. They forced me to pay rs. 3000 for an excess weight of 2 kg in my cabin luggage. They asked me to put cabin luggage in check-in luggage as the kind of cabin luggage i was...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — mishandling of cabin luggage by air hostess and misbehavior

 Abhishek Kulthia on Feb 15, 2018
Flight sg 84 15th feb 2018 boardibg pass n9e4qz seat 24a.

The air hostess named mousmi did major mishanding of my fragile bag by pushing bags in the empty space near my bag in the cabbin. The way she was trying to fit the luggage was very rough and i warned her to stop the same as my bag had fragile items. The flight is about to start. Once i get down i will check if something is broken or damaged for which i will file claim to spice jet. The air hostess needs to be trained to handle cabbin luggage.
Very bad behavior of the hostess.

Regards
Abhishek
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — harassment at counter no. 5 on 13/02/2018

 DebabrataSekhar Das on Feb 14, 2018
Pnr-eehl3u, trip id:[protected], ticket no-eehl3u, flight: spicejet sg3219 ccu-ixs traveller: debabrata das (Seat no. 20a).
Complaint detail: while approached to counter no.5 (About 1100hrs) for issue of boarding pass, the gentleman there (Counter-5) measured my luggage and then my hand baggage. My hand baggage weighs more then permitted limit. The counter man opened the seal of x-rayed luggage and made me bound to put the excess unxrayed luggage from my hand baggage to the luggage and charged rupees one thousand two hundred (Rs.1200/-) for extra weight of 4kg. He did not issue any receipt...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — fake job offer

 Abhishekdwivedi2067 on Feb 14, 2018
I received this fake job offer letter asking to deposit 9950 to get interview in spicejet. After i deposited the said amount i received a call next day, the person told me that i will receive a cal from thir hr head for telephonic interview and after 15 mins that hr person called me asked me about my family my qualifications and where would ilike to work. He told me that there will be a training period of three months and i have to sign a bond of 70, 000 /- rupees which ihave to pay in 2 instalments. After i will pay the fir instalment within 1 hr i will receive my joining letter. I deposited 35000...
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Spice Jet Airlines — baggage delayed and damaged

 idthorat on Feb 15, 2018
My Baggage got delayed and damaged PNR -AG6TSR
I travelled from Dallas to Dubai with Emirates and next connecting flight from Dubai to Pune with Spice Jet. This connection is offered by Emirates to me.
When I reached Pune on 4th Feb I got to know that my baggage is delayed because of some reasons.
When I booked PIR with Spicejet in Pune office. they were not ready to accept even the baggage claim. after lot of followup I received my baggage on 4th day.
When I checked baggage it was damaged and my trolley bag was without wheels on it. those where broken.
I filed...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — misleading us by giving us false information

 neha1989 on Feb 8, 2018
While checking in at dubai airport for flight to mumbai on 4th february, 2018, the flight number was sg-014 and pnr was nf3ntx at 01:55 am, i saw there were many small boards that says "for hand in bag, any excess baggage or weight will be charged at rs.60 per kg". There was no mention of charges also in the official website of spicejet for extra weight of hand bag and cabin bag, only maximum weight was mentioned.

Usually the boarding gate closes 20mins before the scheduled flight. However, the boarding gate opened only at 1:45am. There was no announcement about the delay of the...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — left my power bank in seat pocket

 Jaydip Gupta on Feb 8, 2018
I travelled by sg877 on 7.2.18 from kolkata to mumbai, landed at 10.45pm at mumbai. I was on seat 5b and by mistake left my white colour mi powerbank and black charging cord in the front seat pocket. Can i get this back at the address below:
Flat 305 manish tower plot 5 and 6 andheri west. Mumbai 400053. Phone [protected]. I will be obliged. Thanks....
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Spice Jet Airlines — I am complaining about bad service of this airline

 Sk Azim on Feb 6, 2018
I booked tickets for this airline from kolkata to hyderabad bearing flight no sg 846 2050, i came 2.5hrs before the scheduled time and requested the staff to give me a window seat, but he refused to give me the same and gave me the side seat, i requested them again with my valid point of argument that i reached 2.5hrs before the scheduled time of take off, but still they told me that there is no window seat available, this was very surprising for me because i boarded many flights but none of them refused me a window seat, but for this spicejet flight i am highly disappointed and sad with the staff...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — cancellation of flight tickets to and from (bangalore to maldives) due to hostile political conditions

 rushalikhandelwal on Feb 6, 2018
This is regarding flight tickets of my wife and I to and fro from Maldives (Bangalore to Male in Maldives on 8th Feb 2018 and Maldives to Bangalore on 11th Feb 2018). Details as below:

PNR number: H2VN3L
Passenger names: Archit Bumb and Rushali Khandelwal
Phone number used for booking: +91-[protected]

Due to the unforeseen hostile political conditions wherein the state of Maldives has declared National Emergency and high alert, Indian government has strictly advised Indian nationals to cancel any planned visits to Maldives considering the high safety risk...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — purchase spice max for extra leg space but the seats have been changed

 Gbs.10 on Feb 6, 2018
Pnr ng5w4r
I had bought spice max for my flight from pune to dubai for extra legroom seat charges were rs.1200. Due to change in flight the seat charges are now the normal seats and the charge per seat is rs. 450. I had reserved these seats as my parents are elderly. There is no update to me on refund and change in seats. No help from calling customer care too....
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Spice Jet Airlines — rejection of booking in defence quota

 sat_536 on Feb 3, 2018
On dated 02 feb 18, i have blocked a seat telephonically in flt no. Sg3219 from ccu to ixs for 12 feb in defence quota. A pnr no. (Lceg2n) was generated against this booking and i assure to pay it next day on 03 feb 18 at spice jet counter at silchar airport. Bt on dated 03 feb 18 in morning hrs i received a call from spice jet cc that the booking made for me was incorrect as there is no availibility of seat in defece quota in same flt n date....
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Spice Jet Airlines — inconvenience after cancelled flight

 Ravi Chhetri on Feb 2, 2018
On 11th january 2018 my wife mrs arti chhetri and my daughter ms raveena chhetri was suppose to travel from guwahati to silchar at 11.55am by sg3214 with ticket bearing pnr number ug39vh, which get cancelled but your staff at guwahati airport did not respond well and also didn't arranged for other options to fly. Due to which my wife and daughter suffered a lot and wasted time and financially. Hope you will do needful and reply positively.
Waiting your reply in return mail.
My mail id is ravichhetri5323@gmail.com.
Thanking you

Ravi kumar chhetri...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — missing cash

 Jonah Kumar on Feb 2, 2018
My bag was sealed during baggage checking with the plastic strip done by spicejet checkin staff. But when i reached dubai airport strip was missing and when i checked my luggage my cash was missing. I lost my cash aed 5000/- from my baggage. I have checked my entire luggage and unable to find it. My flight details is flight no sg 51 seat no..14d from pune to dubai. Name and contact details as follows:-

Mrs. Seema jonah kumar.
Mobile no. [protected]...
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Spice Jet Airlines — in-flight food

 Vishy Bhujel on Feb 2, 2018
I took the 1:10 pm spicejet flight sg 623 from kolkata to bagdogra yesterday the 1st of feb, 2018. The girl at the luggage check-in counter insisted that i buy the "spice-max" for an extra rs. 600. Being hesitant i still bought the package because it included free food and extra legroom. I was served a chicken sandwich and now i'm stuck in siluguri when i was supposed to be on my way back to gangtok now because i got food poisoning because i was served a bad sandwich. I have had to use the toilet more than 15 times overnight. I cant go to gangtok even today because where am i going to go when enroute...
Complaint comments  Read comments Complaint category Airlines

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