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SpiceJet Complaints & Reviews

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Updated: Jun 23, 2026

Complaints 3472

Resolved

410

Unresolved

3062

So far, so good. SpiceJet is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope SpiceJet will keep up the work and continue to help more customers with their concerns even better 🤝

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SpiceJet reviews & complaints(3472)

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Subject: Request for Refund/Compensation Due to Flight Delay Exceeding 6 Hours**

Dear Sir/Madam,

I am writing to raise a complaint regarding the significant delay of my SpiceJet flight SG 291 on June 16, 2026

Upon reaching the airport in New Delhi, I was informed that my flight had been delayed by more than six hours. This unexpected delay caused considerable inconvenience and hardship. As I...

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Address: Shillong

Website: corporate.spicejet.com

I have travelled through spice jet flight no.SG 2449 from shillong to Delhi on 08.05.2026 vide PNR No RENEPW. The flight was rescheduled twice from 10.55 to 12:55 and 14:40. I reached to spice jet check in counter at appx 2:10. My hand bag has 8kg and i asked the customer executive for check in my bag as traveller is allowed check in bag upto 15 kg. However, checkin baggage of other travellers were on the counter. Flight took off at 15:00...

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On 19th my flight got delayed. As of now no refund has been initiated. Even worst part is that they are not picking customer service number. Is this your father's money?
Pnr :- VYQQ5S.
Call me and tell me when you are refunding....

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Address: NUNGAMBAKKAM CHENNAI

Dear Sir/Madam,

This email is sent as a final escalation regarding my damaged baggage complaint, which has still not been resolved despite multiple emails, reminders, and even a final legal notice sent earlier.

It is extremely disappointing that a reputed airline like yours has chosen to completely ignore the customer and not provide any resolution. Your lack of response clearly amounts to negligence, deficiency...

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My flight was scheduled on 10 Feb 2026 at 4:30 p.m. upon reaching the airport, i got to know that my flight is delayed by 6 hrs. 30 mins. at 4:22 pm i got another call from SpiceJet that actually it is now scheduled at 9 pm. We got our lunch at about 4pm as complimentary meal by the airline. Thereafter, we kept waiting on the airport. there was a gate change as well. The flight got further delayed. We started boarding the flight at 9:45pm....

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Dear Sir/Madam,

I am writing to formally lodge a complaint regarding denial of boarding on my confirmed SpiceJet flight due to miscommunication and failure on the airline’s part.

I had a confirmed booking on Flight SG170 (Patna to Delhi) dated 28 December 2025. The flight timing was later changed by the airline. However, the airport display board continued to show the flight timing as per my ticket, and I...

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Address: India

Was travelling from dubai to pune via flight SG-52 from Dubai to Pune, had checked-in package and was about to board the ground staff denied the boarding for excess weight of 1kg bcos of duty free shopping at dubai airport. Ground staff Mr. Vinay has given very trouble some treatment to me and one more passenger who was denied permission for marginal increase has demanded randsom amount but we denied same. So boarding was denied. Bcos of...

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To,
The Appellate Authority, SpiceJet Ltd.
DGCA Grievance Cell
Ministry of Civil Aviation (MoCA) Public Grievance Officer Date 6 Sept 2025

Respected Sir/Madam,
We are constrained to escalate my complaint regarding the incident on my recent SpiceJet journey, PNR XH986N, as the response received from the Nodal Officer has failed to address the key issues raised. The Summary of the Incident:
We...

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A kind request to provide a complete refund against 5 Tickets Booked on Flight SG 639 from Veer Savarkar International Airport(PortBlair) to Chennai on 5th Nov'25. Below are the PNR mentioned
PNR - SFZHRW
PNR - ZYBKTI
Your immediate refund will help us to protect our further travel plans of 5th Nov'25 from Chennai onwards by booking an alternate airline. Your delay will cost us in upward of price paid to SpiceJet, therefore,...

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Address: [email protected];[email protected]

PNR: - QFR17Q

Case Number :10118888// BAG REPLACEMENT...

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Hi,

I booked flight SG-151 from New Delhi to Bengaluru on 27th May 2025 at 20:20 PM. The flight got delayed by airline to 28th May 2025 at 20:20 PM then got rescheduled to 22:50 PM on 28th May 2025 and again got rescheduled to 1:50 AM on 29th May 2025.

I called the support team and asked to give me alternate flight as the time is 1 50 am and with a child I cant travel alone. They gave me one more flight at 10...

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Address: [email protected], Chennai, Tamil Nadu

Ref PNR No. KFEE9Q SpiceJet Flight SG-2963 Travel on[protected] from Chennai Airport to Tuticorin Airport.
As I inquired about reschedule procedure through phone on[protected], Spicejet consumer attendant told me for any change of travel I should pay extra money. Since I did not want to pay more money, I told him I was not interested to reschedule. Even though Sicejet rescheduled my travel plan without my constant, sent link to pay...

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I had a booking with spicejet PNR-MYZC7S spiceJet flight SG 765 date 22 march. I just got an email today on 19 march (3 days before) that my flight got cancelled, I looked their website, called them after 15 min hold and got to know there are no alternate flights till next Thursday i.e. 27th March. I asked them to book in another cheapest airline available on weekend and it is very important for Shubhash to travel on weekend and they denied...

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I am Govind (Mobile No. [protected]) and have booked 02 tickets in Spice jet for Delhi to Bengaluru (PNR No. S9W75F). The travelling date was 22.01.2025. I made an expense of Rs. 21, 366/-.

However, after reaching at the Airport, the airline at the last moment informed via message that "Due to operational reason, your Spice Jet flight SG759 from Delhi-Bengaluru dated 22.01.2025 has been cancelled." We requested at the ticket...

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On 23 April 2024 I purchased a flight from Varanasi to Jaipur for 4 passengers on 29 November 2024. Booking # FFU1SA for INR 41, 628 paid via my Visa credit card.
Then on 17 November 2024, Spicejet did cancel the flight and offered a refund.
Now after many emails back and forth to [protected]@spicejet.com since 3 December 2024 (Case Number[protected], I am being told that I need to provide bank account details from an India...

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Address: Flat no 272, The landmark CGHS, Plot no 7, Sector 51, Gurgaon-122001

I Book flight PNR No LFHKQD/ SG, Sat, Sep. 28, 2024 for Delhi to Phuket. Flight had been cancelled 4 day before departure by Spice jet. Now even after 1 month no of email has been sent, but spice jet is not refunding my money....

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I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...

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I purchased a ticket of spicejet airlines through yatra. Com from Patna to Delhi. At the time of web check-in I got the message that your boarding pass has been sent to your registered email id. But I didn't get the boarding pass. When I reached to the Airport counter, then they told me that you didn't do web check in and counter checkin is closed. And refused to give the boarding pass and misbehaved with me.
I request spicejet to...

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Dear Sir,

I had booked SpiceJet flight from New Delhi to Kushinagar and Kushinagar to New Delhi for 25th November 2023 travel.

PNR - MC4MMM

I got mail from SpiceJet on 4th November 2023, that both flights got cancelled.

I cancelled my ticket PNR-MC4MMM on 6th November 2023. I waited for 15 days for the refund, but till date there is no refund. When I contacted customer service...

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I’m travelling from several months and than I arrived in India. After one month on mainland and the last week spent on Andamans Islands, today I had a flight from Port Blair to Kolkata and a connection flight from Kolkata to Bangkok.
Once arrived in Port Blair Airport, the employees told me that, not having an immigration office there, I had to take my backpack in Kolkata and check-in again.
Fine.

Arrived in...

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