SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
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1511
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
126
down
77

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1511
Pending
0
Resolved
19
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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SpiceJet Complaints & Reviews

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Spice Jet Airlines — lose and for flight cancle

 Suresh63214990 on Feb 16, 2019
(PNR-FEKHKK):
Dear sir
I have flight book shirdi to jaipur on 15 feb
After boarding flight was cancle flight time 5.55 pm spice jet stafff say me flight was cancle 6.15 pm 52 passanger in this flight
He give a flight pune to delhi
I have loss of time and more back pain in my body for the mistake of spice jet
Loss of shirdi to pune cab charge 5000
2000 dinner delhi to jaipur 1500 +500 2000 and food in flight poor food served...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — respectless handling and communication fault

 4buy on Feb 15, 2019
I booked my flight from Coimbatore to Frankfurt. My flight from coimbatore to chennai was Spicejet. It was on 13th February. I also bought excess baggage of 15kg from Spicejet. I have given my indian mobile number and my email address for communication. They didn’t accept a foreign mobile no. This number I use only when I’m in india. I booked this flight in August. My Spicejet flight from coimbatore was scheduled at 5;45 pm. And my connecting flight Emirates was scheduled at 9:00 pm.

There was spicejet flight shedule change from Coimbatore to chennai. I got no mail informatie...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — job fraud

 Archita Laxman on Feb 14, 2019
Last 2 3 week back I had got call from a name call kunal Verma..he 1st said he is calling from spice jet company ..he said u have job opportunity in ground staff and cabin crew..he 1st me took 1500rs from me as registration fees I later took interview from one of his hr ..and said ur selected for interview and have to pay 6500rs for document verification..and later after he called me n said u have to pay 3000rs to get ur Appoitment letter.. But I waited for 15 days I did not get any reply..later I called him he is saying der is no any vacancies now..u have to wait till March.. N u will get it refund...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight rescheduled and delay

 Nalins on Feb 14, 2019
I booked a flight from patna to pune for 14th february, 2019 scheduled at 9.55 a. M and was rescheduled without my permission to 2.25 p. M and that to via ahmedabad with a 3.5 hours halt. The flight from patna was also delayed by half an hour. I missed my last date to submit my exam form. Look into this inconvenience of mine. I'm too disappointed with the services provided....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — rude behaviour and poor service - couldn't able to catch the flight - sg 164

 S.Harihara Subramanian on Feb 14, 2019
It's been 5 days i am sending a mail to custrelations@spicejet.com.
Not yet received any reply. Ths itself shows how spice jet is all about.
Bad company, staffs with rude behaviour and very very poor service.

Pnr no: idijsa, cok to bom. Flight date : 10.02.2019.

On 10th feb, we witnessed the rude behaviour and poorest service from spice jet staffs, resulting us to miss our flight.

As a result we lost a day's salary, have to pick up a cab for which we paid almost 2000 rupees.

We reached very well on time at airport and at...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — unfair and unreasonable treatment

 sumitbd on Feb 14, 2019
I, my wife and children have been unfairly stranded at the kolkata netaji subhas chandra bose international by denying checking on despite arrive the airport before the required time on the 11th january 2019. Let me outline as concisely as possible:

Although the flight was delayed to 8:54 am india time on 11/1/19 as reflected google flight tracker as well as on kolkata airport monitors, the spice jet check-in counter was closed at 7:30 am: 24 minutes before the pre-announced time frame, as confirmed by julia of spicejet.

We tried to check in online 24 hours before...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — rude and uncooperative staff pune airport

 Sneha.singh on Feb 13, 2019
I would like to report an incident in pune airport today where my parents had the most bad experience with the airline. They are not from the city. Due to traffic on road and then the waiting time on airport entry they were delayed in arriving at check in counter. They arrived 5 minutes to closing and staff preferred to argue than to help them. Even after a lot of begging they were no allowed to board. Both my parents are senior citizen one is diabetic and the other one has sever heart issues. My question is when they were travelling from. Airline and the flights were delayed coz of your error....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — worst ever experience from third class flight and lazy useless employees

 Kartik Meghpara on Feb 11, 2019
I had been harassed by spicejet employees from last more than 8 hrs.
Flight 501, ahmedabad to coimbatore, 11th feb 19 at 5:55 departure, crew member jaykishan collected my hand baggage from me, as there wasn't space in cabin and informed me to collect it from checkin baggage at my destination. But crew member with irresponsibility and carelessly lost my baggage. And no-one is giving proper response from coimbatore spicejet office.
This is ridiculous.
Kindly find my baggage and deliver it to me as soon as possible....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — refund not recd

 ghaswa on Feb 11, 2019
Respected sir/medam
My name is mukesh ghaswa and i have booked my ticket from guwahati to jaipur as on 14 dec 2018 and the pnr no is h4givy. I have cancelled my ticket on 23 dec 2018. I have recd this msg "dear mr. Ghaswa,
Your booking (Confirmation number/pnr h4vigy) has been cancelled. I requested to you that confirm me about my refund. Your action is...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — rescheduling the flights repeatedly while we are at the airport. no prior information was provided.

 snehalk1 on Feb 11, 2019
While we were at the goa airport to board the flight for surat (Sg 3569), we got to know that the flight has been cancelled. No prior information was given to us. Instead of providing us a better workaround, they provided us a flight via hyderabad (Sg 2767) even after requesting for a flight to mumbai which would still have been better. After waiting for almost half a day in hyderabad airport the flight was first rescheduled by 2 hours, then it got rescheduled by one hour more, and still there is no boarding ongoing. A simple one hour journey has took us the entire day. There is no courteous support...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — misbehaviour by crew member on flight no 3428

 deeptagarwal on Feb 11, 2019
Sir,

This matters to my travel on 5/2/19 on subjected flight from mangaluru to bengaluru. While the aircraft was on ground and it was very hot passegers including myself complained of air conditioner of aircraft no working and were told that the issue has been taken up with the captain and were later informed that it will soon work.
When the same did not work even after take off, me including other passengers compained to crew members.
On repeated complaint crew member ms amal (Crew memeber) replied that cant we passengers see that she is also sweating.
At...
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Spice Jet Airlines — passengers being taken for ride

 Jitendranb on Feb 9, 2019
Provides wrong timings before booking. While the company is well aware of the changed timings they don't display it on the site. Once you book a ticket... Sms comes stating change in time which are very inconvenient. Flight which is scheduled at 4pm is rescheduled to 1 pm...
You loose your entire day... And if you have a connecting flight, you can imagine how badly your schedule gets affected.

Spicejet is cheating...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — non issuance of boarding pass

 Vijay1344 on Feb 7, 2019
Dear sir,

I am vijay kumar aggarwal purchase ticket of spice jet from kolkata to delhi dated 7th feb, 2019 from makemytrip. My pnr no. R3lltr.

I reached kolkata airport 46 minutes before departure due to trafic congestion in kolkatta. I was refused to issue boarding pass where flight was delayed by one hour. Inspite of my repeated request ms. Shalini the counter incharge do not listion me.

I was offered another flight at 8.45pm on the same day and they charged 3500/- as price difference.

It is really ashamed on the part of spice jet...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — not refunding credit shell amount of rs.6, 766/- since nov 2016

 soumyadip1987 on Feb 5, 2019
Sir,
I am soumyadip dutta, spice member login id ; soumya1987. Earlier i was a frequent flyer, during nov'2017, i cancelled 3 tickets and got the refund amount credited to credit shell amounting rs.6, 766/-. Now for last two years the amount is lying on your spice jet account. Now a days due change of my place of posting i don't need to travel by air frequently. So, i am requesting you to kindly credit back the amount to my bank account as details given below;

Name; soumyadip dutta a/c no. [protected]
Indian overseas bank, ifsc code; ioba0003801
Sudpur branch.
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — damage of baggage

 ashokjain2500 on Feb 5, 2019
To
The manager
Spicejet airlines

It is brought to your notice that on dt:[protected] at 8:20 am i alongwith my wife boarded spicejet sg511 flight from ahmedabad to hyderabad vide pnr no.04c67l and my baggage was lodged at the check-in counter with following referance no.04c67l/03 feb2019/hyd/sg[protected]/seq0072. On arriving hyderabad and on receiving our baggage i found out of the two baggage one of the baggage was seen torn from one side of the bag because of the mishandling and careless approch and duty of your concerned persons. Immediately on noticing the same i...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — charging extra for luggage

 Anita20041994 on Feb 4, 2019
I Chandrakala Prajapati, had taken 14 kg in my baggage and 7.5 kg in hand luggage, although i had no extra luggage in totality, I was charged for 3 kgs extra luggage at Rs. 1200 my PRN no. CELJ2H, and the flight no. is SG 341, please refund the money extra charged, moreover the ground crew member argued with every passenger, which delayed the flight by more than an hour, so please redress my complaint, otherwise I will have to seek Consumer Forum...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — regarding boarding pass issue

 Chirag1412 on Feb 2, 2019
Hi
Greetings of the day
This is to inform you that my name is chirag sutariya. My flight number is sg3568 and pnr is j7h9ws having flight today in the morning at 6.36pm but we were already there at 5.45pm and we reached boarding pass counter at 5.50pm. The person at boarding pass desk was not ready to give boarding pass and he was literally arguing with us. Afterward, he talked with another person or manager at spice jet booking office counter at 6.05pm. They were literally talking with us instead of doing any process for us. It was very annoying over the counter and they were wasting...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — cancellation against rule no. 9

 Wetechgroup on Feb 2, 2019
Mam,
Please read my issue again pnr no. Z3qn9b.
Please refund me please when i ask them for full refund they say it is agaist company policy and when ask them canclation which was also agaist company policy rule number 9. Which say flight canot b cancled before 2 hours boarding y they cancle my flight this is my point if one side they follow rule strictly and second side they refuse to follow rule are the rules made only to looot custumers.
Please call me i want to talk with seniors regarding this issue as i am not able to explain my whole issue here.
[protected]...
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Spice Jet Airlines — cancellation against rule no. 9

 Wetechgroup on Feb 2, 2019
Spicejet flight sg-253 get cancled due to bad wheather and i was the person whose flight gets delayed due to spicejet when i ask them give me full refund they did not did it as it was agaist rule. When i ask them for cancleelation they cancled my ticket which waas also agaist rule 9. Still they cancle
My pnr no. Z3qn9b
Traveling from srinagar to delhi
Pleaase get back to mee as soon as possible
[protected]...
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Spice Jet Airlines — cancellation against rule no. 9

 Wetechgroup on Feb 2, 2019
My ticket was caancled after 2 hours of boarding ass it is agaist rule no. 9., when i ask for refund they say you are not eligible i want my money back. I want to talk with seniorss.
[protected]. I was traveling from srinagar towards delhi i canot explain here please get back to me on phone call. My pnr number is z3qn9b.
Please call me otherwise i will register fir agaist you because i am puting mails no reply...
Complaint comments  Read comments Complaint category Airlines

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