SpiceJet Customer Care
SpiceJet Ltd.
Customer satisfaction rating: 1%
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1615
COMPLAINTS

SpiceJet Customer Care

SpiceJet Ltd.

Address
Murasoli Maran Towers, 73, MRC Nagar Main Road, MRC Nagar
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
143
down
91

Additional info
Corporate Office:
319, Udyog Vihar,
Phase IV,
Gurgaon - 122016
Haryana,
India

Customer satisfaction rating
1%
Complaints
1615
Pending
0
Resolved
20
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

SpiceJet related photos (304)

SpiceJet Complaints & Reviews

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Spice Jet Airlines — worst service, no compensation

 PiyushDhyani on Apr 19, 2019
Below is the mail communication when I asked for compensation after getting worst service from SpiceJet

[protected][protected][protected][protected][protected][protected]--

From: Piyush Dhyani
Date: Fri, Apr 19, 2019 at 5:55 PM
Subject: Re: COMPLAINT!! Bad Service, Seeking Compensation
To: SpiceJet Customer Relations
Cc: [email protected], [email protected], [email protected]

The last thing you can do is just HOPE because neither will I nor will...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — not providing gst invoice

 [email protected] on Apr 19, 2019
I have booked a ticket on spicejet for the month of July 2019,
I have paid full amount
and provided my company details as well,

however on demanding a GST Invoice through atleast 4 email reminders,
i have received a mail from customer relation stating:

"Please note that currently Spice jet is not issuing GST invoice."

HOw is it possible? I Ought to get a GST Invoice....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — cancellation of flight ticket being pnr no. f4em4y in flight no. sg-158, date of journey-10.04.2019

 Suman Kumar Dey on Apr 18, 2019
I had booked air ticket with SpiceJet on 26th March 2019 for Mumbai - Delhi Sector in my wife's name (Mrs. Namita Dey) in SG-158 for travelling on 10th April 2019 evening. I had also booked window seat being Seat No. 18F by paying the applicable charges for booking the said window seat.

On 8th April 2019, at about 1354 HRS, I received a call from[protected] in my registered mobile number, being [protected] (registered with SpiceJet while booking the flight), from a person identifying himself calling from SpiceMax and after confirming the details, he requested me to avail certain...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — regarding the transfer of my flight

 Bhavya Ram Iyengar on Apr 16, 2019
Today i had my flight from kolkata to hubli, it was through bangalore. While check in, when i asked if i get my luggage directly in hubli, the ground staff told me that there is no such facility like that, if you want your luggage to reach you directly in hubli you need to pay rs 1200 per person, as myself and my son were travelling, i had paid rs 2400. When i told her the person who travelled yesterday, got their luggage directly in hubli, without any payment. Her answer was like 'i dont know about that'.
After reaching hubli, the regular travellers from kolkata to hubli asked me why you...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight delay

 Rakshanda K on Apr 15, 2019
My flight was scheduled to departure on 16 april at 1730hrs from hyderabad to kolkata (Flight sg751) but you rescheduled it to 2005 hrs. Now i have a train to catch at 2300 hrs from howrah. And since you sent me the message at 9 p. M. Today, i can't even cancel the flight because less than 24hrs are left to departure. Don't you have any concern about customer's time or money? Now neither we can even cancel the flight nor catch the flight to catch the train on time. Now tell me what should we do?...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — regarding flight booking change/cancellation

 Deep91174 on Apr 15, 2019
Dear Spicejet Team,
This is to bring to your notice the problems that i faced due to the flight delay of spicejet that i had booked on dated April 12, 2019 from Patna Airport to Ahmedabad Airport. My flight no. Was SG-955, PNR No. PGWDUH. I had booked the flight in emergency to reach ahmedabad. But the flight was much delayed i.e. 10 hours and 50 minutes. I tried many times to contact customer care but it was all time busy. I even tried to cancel my booking online but your system did not allow to do that even. That led to the loss of an amount of Rs. 4978.
Now i spicejet to refund...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — hostile behavior by air hostess

 ChandanaPeru on Apr 15, 2019
Date of incident: 15 th april, 2019
Flight number: sg-3578

Incident happened in flight travelling from hyderabad to shiridi

Incident: my father is physically challenged. We got seat number 5. Since my father could not walk, we requested a fellow traveler seated on seat 1. Though the traveler is ready to accept the request to switch the seats, the air hostess was rude, stating the seat exchange could not be done.

Desirable resolution: prioritize few front seats (At least one or two) for physically challenged and for people difficult to walk....
Complaint comments  Read comments Complaint category Airlines

SpiceJet — missguided flight timing

 [email protected]6 on Apr 15, 2019
I had a flight on 11th apirl and the airlines cancelled it due to some technical issues and when i called to customer service one girl picked the call and she told me that she is booking my connecting flight from Ahmedabad to mumbai at 5.30 am to 6.30 am and from mumbai to delhi she said it is 6.45am to 8.55 am but when I reached to airport i saw that she booked flight from mumbai to delhi is 6.45 Pm to 8.55 pm first of all i want to tell you that according to indian airlines after noon the time will count as 13 14 it means in ticket there should be 18.45 and i was never confused but in ticket it...
Complaint comments  Read comments [2]Complaint category Airlines

Spice Jet Airlines — female employee behaviour rude

 DevM75 on Apr 14, 2019
Hi,
I'm travelling to Hyderabad Via Kolkata From Dibrugarh Flight SG 3320 and SG 752.While receiving the Boarding Pass my Luggage which I was suppose to take it in Flight it was over weight I requested for resolution So the Young Male Executive was Behaving well but the Female Executive was Very rude She don't know how to talk with passengers.She must be trained again for Customer Service.it was around 02:00 pm today 14th April.i don't know Airlines will trained her again but in Future I will think twice before Booking in SpiceJet.
Thanks
Dev...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — online booking in spice jet

 josephbaby11gmail.com on Apr 14, 2019
I have booked my ticket online through skyscanner and all process were completed and money is deducted from my account, but i did not receive my up & down ticket yet. The details are the following.

Name of the passenger: baby joseph/ female/dob: 5/10/1957
Passport no. Z2329549
Registered phone no.[protected]
Registered email: [email protected]

Booking details
Date of travel - male to kochi - 18th may 2019 [saturday}
Kochi to male - 7th june 2019[ friday]
Booked date - 12th april 2019 - time - 14:22

Amount...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — luggage not received upon arrival at ahmedabad

 yogeshsingh2006 on Apr 14, 2019
I travelled from Muscat to Ahmedabad on 2nd April 2019 by Flight SG 062. Unfortunately I could not get my luggage after reaching Ahmedabad. Spice Jet staff informed that due to safety reasons luggage of 30-40 passengers was offloaded at Muscat airport.
I filled up the Baggage Irregularity Report given by Spice Jet Team which is attached herewith.

Finally I got my baggage on 4th April 2019. Due to this delay in getting my baggage I had to purchase required clothes since I was on business trip and had Inspection on 3rd & 4th April. I did purchase of Rs 5889 and have attached...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight cancellation

 Fanoos Akhtar on Apr 14, 2019
My father who is an elderly man (Age 70+) boarded the spice jet plane yesterday from dubai to delhi on flight sg12 with a connecting flight sg8623 from delhi to bhopal, missed his later flight due to some operational delay in the earlier one.

This is seriously very disappointing that despite doing nothing wrong he is going through so much of trouble and pain.

I requested spice jet staff/management to please contact him on 91xxxxxxxxxxxx and assist him with his requirements to stay at the airport till he gets the other connecting flight to bhopal but till date no response...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — refund for cancellations of flight

 Sanjib Dey74 on Apr 13, 2019
I want to know about my refund status. I booked 4 tickets in the name of mr. Arup guchhait, mrs sharmistha guchhait, devarshi guchhait & rajarshi guchhait from bagdogra to kolkata on 02.04.19, flight no sg 579, pnr no sd8rtd.
The flight was cancelled from your end.
One representative called me to know if i will take another flight or refund.
I answered to make refund.
But till now i couldn't understand the status of refund.
Please do the needful as soon as possible and send me the details.
Thank you....
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — no ticket or booking confirmation despite deducting money.

 Halley Menezes on Apr 12, 2019
I booked a flight for 7:50 am on 12th april 2019. The transaction got processed and i recieved the confirmation message from my bank about the tranfer of money to spice jet. However, i didnt receive any booking confirmation or booking number or e-ticket from spice jet. They have looted my 5, 700 rupees without any accountability.

When i contacted your customer service, i was made to wait for over 20 mins and yet call wasn’t attended. No reply for e-mail even after 24 hrs. I called the customer care next day and again same issue, no one attends the call, only the voice over saying...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — care of luggage

 Mangi Lal Bishnoi on Apr 12, 2019
I was travelled in spicejet flight no. Sg 939 on 12th apr'2019 with pnr no. Z8egtf from srinagar to delhi. My luggage sg no. [protected] and seq no. 0047 was allotted to me during said journey. On reaching at delhi i found that my luggage was found in shabby condition and also wet everything in the bag. It shows clear that spicejet staff is not taking care of language of the passengers. Resultantly my things available in the bag damaged. Thereafter i approached a counter of spicejet situated near no. 8 at 1445 hours but there were no any positive response received. I shown my luggage at the said...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — staff refused saying gate closed despite on time

 Shobha Manjay Singh on Apr 12, 2019
I headed the counter exact 6.4, exact 46 min before my flight timing... That was 6.50. Then i said tht i sud go to last counter... Then it was 6.5 starting exact... The evidence can be cheked in the airport camera.. Despite the staff refused to take me in saying gaye closed.. The genuinity of time is just that i was showing my iphone’s time.. Which is considered world wide standard.. I repeatedly shown her the timing and requested till 5 min till it beacame 6.6.. But no use.. She refused saying i called before that where were u..
Can something be done towards this rulism which these staffs...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — flight delayed

 Nehahatespicejet on Apr 12, 2019
This is the worst experience with spicejet.. I had my flight sg 741 to kolkata today from bangalore.. Initially the flight was at 7.20pm, then we got a msg saying it got rescheduled to 1am. After we reached airport, these counter guys told that flight is already full, they can't accommodate us in this flight..in midnight waiting in the airport, that too we had all our bookings in kolkata.. All our plans got cancelled because of this thing.. U guys don't understand the value of time or what. Finally we got a morning flight as an option.. Sleepless nights.. Thanks to spicejet.. Not going to book spicejet...
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — not giving boarding card

 lovepreet bassi on Apr 10, 2019
Hello mam/sir
At chennai airport spice yet not giving us boarding card even there is 45 minutes was left for flight take off, there were 8 passangers who suffered with the same problem we will sue spice jet and i personally sue them because i have face problem lost money on my ticket, now i will take this matter to media, one thing more now i travelling in train and it will took 2 days to get to the home town.i will not spare them at any cost.
contact: [email protected]
Complaint comments  Read comments Complaint category Airlines

Spice Jet Airlines — booking cancelled

 Umar Mohammed on Apr 10, 2019
I would never recommend or fly with spice jet for the kind of service you guys provide. I booked my flights online from hyderabad to bangkok on 29/03/2019, travelling on 18/04/2019 returning on 24/04/2019 with pnr: ycfl9t. I received a call from ur customer service team on 03/04/2019 and they told me tht the flights were cancelled from their end and they would refund the amount as early as possible. It’s been 9 days and till now there has been no refund and when i called to enquire about the same to customer service the lady was very rude and told me it will take an other 10 business days, which...
Complaint comments  Read comments [1]Complaint category Airlines

Spice Jet Airlines — regarding non performing the duties upto the required standard by spicejet agent

 Jatinder Singh 2026 on Apr 10, 2019
1. It is brought to your notice that i am travelling in spicejet flight no sg 122 from leh to delhi on 10 apr 19 and your staff whose duty is to provide boarding pass and doing x-ray at leh airport is tottaly disturbed me. I have 2 x lugage out of which one bag is for check in and another one is hand bag, total weight of the both bags areupto the required weight ie. 20 kg but ur staff said check in bag has only 15 kg and another one is 7 kg he/she totally disappointed me and sent back to the x ray machine counter, on that counter a lady staff refused to cut the tag and after my humble requst she...
Complaint comments  Read comments [1]Complaint category Airlines

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