SpiceJet Complaints & Reviews

To,
The Appellate Authority, SpiceJet Ltd.
DGCA Grievance Cell
Ministry of Civil Aviation (MoCA) Public Grievance Officer Date 6 Sept 2025

Respected Sir/Madam,
We are constrained to escalate my complaint regarding the incident on my recent SpiceJet journey, PNR XH986N, as the response received from the Nodal Officer has failed to address the key issues raised. The Summary of the Incident:
We...

Dear Team and DGCA,

I am compelled to bring to your attention the appalling experience I’ve had with SpiceJet regarding flight U99RSY, which has not only disrupted my travel plans but caused significant mental and logistical distress.

Summary of Events:

Original Flight: Pune to Jaipur on 25 July 2025, cancelled abruptly around 10:00 PM IST without prior notice or explanation. I had reached airport and until last moment, I was told that flight is delayed.
Alternate Flight: I was rebooked only up to Delhi (Pune to Delhi) on 26 July 2025 at 7:10 AM under the same PNR. No arrangement was made for my onward journey to Jaipur.
Accommodation: I was left stranded overnight with zero support or accommodation provided.
Final Leg of Journey: I had to independently arrange travel from Delhi to Jaipur, incurring additional costs and stress.
Impact: I have a critical meetings and seminars scheduled tomorrow, and this entire ordeal has jeopardized my preparation and peace of mind.
SpiceJet’s handling of this situation has been nothing short of negligent and indifferent. The lack of empathy, accountability, and basic customer service by the people on the ground especially Radhica is deeply disappointing. At one point, she was showing tantrums.
Attached are my boarding passes for both the original and revised flights.

Demands:

While no monetary compensation can truly offset the mental agony and inconvenience I’ve endured, I demand:

Full reimbursement for accommodation expenses in Pune,
Compensation for travel costs from Delhi to Jaipur,
Additional compensation for the emotional distress and professional impact caused by this mismanagement.
I expect a prompt and serious response to this complaint. Failure to address this adequately will compel me to escalate the matter further through appropriate consumer grievance channels.

Sincerely,
Manishh K Tibrewal

[protected]

Hi,

I booked flight SG-151 from New Delhi to Bengaluru on 27th May 2025 at 20:20 PM. The flight got delayed by airline to 28th May 2025 at 20:20 PM then got rescheduled to 22:50 PM on 28th May 2025 and again got rescheduled to 1:50 AM on 29th May 2025.

I called the support team and asked to give me alternate flight as the time is 1 50 am and with a child I cant travel alone. They gave me one more flight at 10...

Ref PNR No. KFEE9Q SpiceJet Flight SG-2963 Travel on[protected] from Chennai Airport to Tuticorin Airport.
As I inquired about reschedule procedure through phone on[protected], Spicejet consumer attendant told me for any change of travel I should pay extra money. Since I did not want to pay more money, I told him I was not interested to reschedule. Even though Sicejet rescheduled my travel plan without my constant, sent link to pay...

I am writing with extreme frustration . I had booked the spice jet flight for the 15th by SG 124 to Dehradun from Delhi and initial STD was 14:30 which got delayed thrice and we finally started at 17:10.

This delay caused me to miss a family wedding . I had booked this flight not only because of the initial timing but also keeping the cost factor in mind as I was travelling from Bengaluru. I not only lost on attending the wedding...

I would like to raise a complaint against SpiceJet Limited about an incident that occurred on 27th Feb, at Check- in counter during our return flight from Delhi to Ahmedabad (PNR: HD4BHJ) after participating in National Team Selection Trials.

I Vidhi Pathak, a National Player for 10mtr air rifle shooting Game. Since Dec 2023, I have frequently travelled with my Air rifle on various Airlines to participate in National Shooting...

I had a booking with spicejet PNR-MYZC7S spiceJet flight SG 765 date 22 march. I just got an email today on 19 march (3 days before) that my flight got cancelled, I looked their website, called them after 15 min hold and got to know there are no alternate flights till next Thursday i.e. 27th March. I asked them to book in another cheapest airline available on weekend and it is very important for Shubhash to travel on weekend and they denied...

I am Govind (Mobile No. [protected]) and have booked 02 tickets in Spice jet for Delhi to Bengaluru (PNR No. S9W75F). The travelling date was 22.01.2025. I made an expense of Rs. 21, 366/-.

However, after reaching at the Airport, the airline at the last moment informed via message that "Due to operational reason, your Spice Jet flight SG759 from Delhi-Bengaluru dated 22.01.2025 has been cancelled." We requested at the ticket...

On 23 April 2024 I purchased a flight from Varanasi to Jaipur for 4 passengers on 29 November 2024. Booking # FFU1SA for INR 41, 628 paid via my Visa credit card.
Then on 17 November 2024, Spicejet did cancel the flight and offered a refund.
Now after many emails back and forth to [protected]@spicejet.com since 3 December 2024 (Case Number[protected], I am being told that I need to provide bank account details from an India...

I bought ticket for CCU-DEL ( PNR UEHJKW) .I purchased Rs.760 and Rs. 515 add on seat (2 times). The preferred seat is not showing in the ticket for Ms. Sudakshina Ghosh even after paying 2 times.
Please investigate and refund the balance amount to me....

I Book flight PNR No LFHKQD/ SG, Sat, Sep. 28, 2024 for Delhi to Phuket. Flight had been cancelled 4 day before departure by Spice jet. Now even after 1 month no of email has been sent, but spice jet is not refunding my money....

Flight out of Delhi SG193. Should have left 10.10. Left at 4.40 (airborne)
Landed 6 PM Was out of airport by 7 PM.
Staff said they would provide refreshments but all we got was a noodle soup for a 7 plus hour delay.
On top of that my luggage was damage
Also could not do a web check in and there is no information from where the flight leaves.
I traveled to IGi Terminal 3 and had to take a second ola taxi to terminal 1.

Dear Sir/Madam,

I am writing to file a formal complaint against SpiceJet Airways regarding an **8-hour delay** on my flight from Mumbai to Delhi on **[9th September 2024l]**, Flight Number **[Flight Number SG-8158]**. This extended delay caused significant inconvenience, and the situation was exacerbated by the **rude behavior** of the airline staff.

The staff at the airport were not only unhelpful but also dismissive when approached for information regarding the delay. Their unprofessional and rude conduct further added to the distress experienced by the passengers.

Additionally, during this delay, a male passenger **abused and shouted at other customers**, while a female passenger, dressed in black, also **raised her voice and behaved rudely**. The airline staff did nothing to control this situation or assist the affected passengers.

I am sharing a video that captures the misconduct of both the passengers and the airline staff. I request that the Consumer Forum investigate this incident thoroughly and ensure that appropriate actions are taken against SpiceJet Airways for their poor handling of the situation, as well as the behavior of their staff.

Please let me know if further information or documentation is required from my side.

Thank you for your attention to this matter.

Sincerely,
Vasvi vasudev

I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...

This is regarding cancellation of flight SG-8946, for which I raised concern through mail on 1st June2024. I've received my ticket booking amount of Rs 20808/-, after deduction of 1400/- convenience fee even after knowing the fact that it was not only caused inconvenience but also a loss of 9885/- as the rebooking of ticket for same date journey. (screenshots attached) .
As a customer who paid advance and booked his journey, isn't it a breach of commitment causing financial loss and mental torture?
I strongly put my claim of Rs 11285/-to BudgetTicket as well as Spice jet for this compensation. In case of no action from your side, I'll be forced to take legal action from my side to both the parties along with social media sharing to aware others also.

Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi

I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack. So thinking that it would not be an issue, i did not check in at the counter and went straight to boarding. Two gentlemen at the boarding gate in Bagdogra asked me to step out and said that they needed to weigh my bag. I said fine and then they said that I have to pay 3600 for my carry on. I said they could take in to the checkin or give it to the crew at the gate (usually articles like guitar / baby trolley / etc ). I explained to them that I take my guitar along with me which probably weighs about the same.. I requested them to charge me 1800 for 3kgs extra but they said if you don't pay then we wont let you in. I also said sorry and I did know that an extra 2 -3 kgs would mean a lot of money (3600).

I have travelled all over the world with my band and I have never ever come across such a cold and rude personnel with zero attention to who they are dealing with. Its not that I was doing something wrong or escaping the time in the arrival carousel. I simply was not aware that it would cost that much and also that for extra 3 kgs or so.

I would request you to kindly check with the airline and see if i can get any refund on this cause its simply absurd that I was just carrying a 10 kg carryon bag that costed me 3600.

I booked a flight ticket from Dubai to Ahmedabad on 28 june 2024 Flight SG 16.

My name is Punit Ruparel & used the same email address for booking from the website but didn't get any confirmation.

I raised concern to [protected]@spicejet.com and [protected]@spicejet.com email address but didn't get any response except system generated messages.

I called the help center two times but didn't get any proper resolution except this email address.

Now my money is stuck, and I am not able to book another flight ticket unless & until i get any resolution because otherwise you people don't give any refund on tickets.

Dear SpiceJet Team,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet Airlines.

On [29-May-24], I traveled with SpiceJet from [Dubai T-1] to [Jaipur T1], Flight [SG-58]. Unfortunately, upon arrival, my luggage did not appear on the carousel as expected. Despite waiting for an extended period and following the necessary procedures...

Dear SpiceJet,
I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay...

I hope this email finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet flight SG 529 from Bangalore to Delhi on May 26, 2024.

At the time of boarding, I was informed that my cabin baggage exceeded the weight limit, and I was asked to pay ₹7200. While I understand the need for adhering to baggage policies, the manner in which this situation was handled left...