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SpiceJet Complaints & Reviews

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Updated: May 28, 2025
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SpiceJet reviews & complaints(3449)

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R
Ritika0510
from Bengaluru, Karnataka
May 28, 2025
May 28, 2025
This thread was updated on May 28, 2025
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Rescheduled flight 4 times and now not giving refund

Hi,

I booked flight SG-151 from New Delhi to Bengaluru on 27th May 2025 at 20:20 PM. The flight got delayed by airline to 28th May 2025 at 20:20 PM then got rescheduled to 22:50 PM on 28th May 2025 and again got rescheduled to 1:50 AM on 29th May 2025.

I called the support team and asked to give me alternate flight as the time is 1 50 am and with a child I cant travel alone. They gave me one more flight at 10...
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K
Karabigold
from Chennai, Tamil Nadu
May 28, 2025
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Travel rescheduled

Address: [email protected], Chennai, Tamil Nadu

Ref PNR No. KFEE9Q SpiceJet Flight SG-2963 Travel on[protected] from Chennai Airport to Tuticorin Airport.
As I inquired about reschedule procedure through phone on[protected], Spicejet consumer attendant told me for any change of travel I should pay extra money. Since I did not want to pay more money, I told him I was not interested to reschedule. Even though Sicejet rescheduled my travel plan without my constant, sent link to pay...
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S
Sapnika
Apr 21, 2025
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Horrible experience

I am writing with extreme frustration . I had booked the spice jet flight for the 15th by SG 124 to Dehradun from Delhi and initial STD was 14:30 which got delayed thrice and we finally started at 17:10.

This delay caused me to miss a family wedding . I had booked this flight not only because of the initial timing but also keeping the cost factor in mind as I was travelling from Bengaluru. I not only lost on attending the wedding...
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bhpathak0808
from Ahmedabad, Gujarat
Mar 30, 2025
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charged extra amount for sport equipment by spicejet

I would like to raise a complaint against SpiceJet Limited about an incident that occurred on 27th Feb, at Check- in counter during our return flight from Delhi to Ahmedabad (PNR: HD4BHJ) after participating in National Team Selection Trials.

I Vidhi Pathak, a National Player for 10mtr air rifle shooting Game. Since Dec 2023, I have frequently travelled with my Air rifle on various Airlines to participate in National Shooting...
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V
Vidhi Desai
Mar 19, 2025
Mar 20, 2025
This thread was updated on Mar 20, 2025
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Flight got cancelled and were giving me alternate for 5 days later

I had a booking with spicejet PNR-MYZC7S spiceJet flight SG 765 date 22 march. I just got an email today on 19 march (3 days before) that my flight got cancelled, I looked their website, called them after 15 min hold and got to know there are no alternate flights till next Thursday i.e. 27th March. I asked them to book in another cheapest airline available on weekend and it is very important for Shubhash to travel on weekend and they denied...
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G
Govind4015
from Delhi, Delhi
Feb 2, 2025
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Refund against the cancellation of flight on 22.01.2025

I am Govind (Mobile No. [protected]) and have booked 02 tickets in Spice jet for Delhi to Bengaluru (PNR No. S9W75F). The travelling date was 22.01.2025. I made an expense of Rs. 21, 366/-.

However, after reaching at the Airport, the airline at the last moment informed via message that "Due to operational reason, your Spice Jet flight SG759 from Delhi-Bengaluru dated 22.01.2025 has been cancelled." We requested at the ticket...
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C
CJVincent53
Jan 8, 2025
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Cancelled flight refund

On 23 April 2024 I purchased a flight from Varanasi to Jaipur for 4 passengers on 29 November 2024. Booking # FFU1SA for INR 41, 628 paid via my Visa credit card.
Then on 17 November 2024, Spicejet did cancel the flight and offered a refund.
Now after many emails back and forth to [protected]@spicejet.com since 3 December 2024 (Case Number[protected], I am being told that I need to provide bank account details from an India...
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S
sudakshinagh
Nov 17, 2024
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Money deducted but customised addons not added

I bought ticket for CCU-DEL ( PNR UEHJKW) .I purchased Rs.760 and Rs. 515 add on seat (2 times). The preferred seat is not showing in the ticket for Ms. Sudakshina Ghosh even after paying 2 times.
Please investigate and refund the balance amount to me....
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A
ashwini248
from Delhi, Delhi
Nov 5, 2024
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Refund not received

Address: Flat no 272, The landmark CGHS, Plot no 7, Sector 51, Gurgaon-122001

I Book flight PNR No LFHKQD/ SG, Sat, Sep. 28, 2024 for Delhi to Phuket. Flight had been cancelled 4 day before departure by Spice jet. Now even after 1 month no of email has been sent, but spice jet is not refunding my money....
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Flight out of Delhi SG193. Should have left 10.10. Left at 4.40 (airborne)
Landed 6 PM Was out of airport by 7 PM.
Staff said they would provide refreshments but all we got was a noodle soup for a 7 plus hour delay.
On top of that my luggage was damage
Also could not do a web check in and there is no information from where the flight leaves.
I traveled to IGi Terminal 3 and had to take a second ola taxi...
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Dear Sir/Madam,

I am writing to file a formal complaint against SpiceJet Airways regarding an **8-hour delay** on my flight from Mumbai to Delhi on **[9th September 2024l]**, Flight Number **[Flight Number SG-8158]**. This extended delay caused significant inconvenience, and the situation was exacerbated by the **rude behavior** of the airline staff.

The staff at the airport were not only unhelpful but also...
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A
abhi3890
Jul 6, 2024
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Complaint on denying a confirmed ticket

I am writing to express my disappointment regarding a recent experience with your airline. My flight [124] scheduled for 29 June 2024 from Leh to Delhi] was delayed significantly. Despite this inconvenience, I was further distressed to learn that instead of issuing tickets for the same flight, I was rebooked on another flight (126), and I was told that flight was overloaded so we are shifting you to another flight.
This change has...
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M
Jun 15, 2024
Jun 15, 2024
This thread was updated on Jun 15, 2024
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financial loss due to cancellation of flight accompanied by mental torture

Address: 1.Spicejet 2.TRACKBUDGET TOURS AND TRAVELS PVT LTD 909-910, KRISHNA APRA BUSINESS SQ, NSP, PITAMPURA

This is regarding cancellation of flight SG-8946, for which I raised concern through mail on 1st June2024. I've received my ticket booking amount of Rs 20808/-, after deduction of 1400/- convenience fee even after knowing the fact that it was not only caused inconvenience but also a loss of 9885/- as the rebooking of ticket for same date journey. (screenshots attached) .
As a customer who paid advance and booked his journey, isn't...
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P
Pranai gurung
Jun 15, 2024
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Over priced carry on bag charge

Address: Gurugram, Haryana, India

Date : 14 June 2024
Flight no : SG842
Time : 5:10 PM
PNR : IKZ94B
Passenger : Pranai Gurung
Boarding from : Bagdogra to New Delhi

I had one carryon bag which had some gift that was fragile. The carry on bag weighed about 10kg and it was well within the limit as far as size was concerned. I had a backpack. I am a working musician and we usually carry our guitar as carryon and a small backpack....
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P
Punit526
Jun 12, 2024
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I booked a flight ticket from Dubai to Ahmedabad on 28 june 2024 Flight SG 16.

My name is Punit Ruparel & used the same email address for booking from the website but didn't get any confirmation.

I raised concern to [protected]@spicejet.com and [protected]@spicejet.com email address but didn't get any response except system generated messages.

I called the help center two times but didn't get any proper resolution except this email address.

Now my money is stuck, and I am not able to book another flight ticket unless & until i get any resolution because otherwise you people don't give any refund on tickets.
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    S
    sakilbal
    Jun 6, 2024
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    Complaint Regarding Missing Luggage

    Address: Al Nahda Dubai

    Dear SpiceJet Team,

    I hope this message finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet Airlines.

    On [29-May-24], I traveled with SpiceJet from [Dubai T-1] to [Jaipur T1], Flight [SG-58]. Unfortunately, upon arrival, my luggage did not appear on the carousel as expected. Despite waiting for an extended period and following the necessary procedures...
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    Dear SpiceJet,
    I hope this message finds you well. I am writing to formally lodge a complaint regarding an unfortunate experience we had during our recent flight with SpiceJet on SG51 from Pune Airport to Dubai International Airport on 28th May 2024
    Upon arrival at the boarding gate, we were informed that our luggage was over the weight limit. Despite our request to dispose of the excess items, we were forcefully made to pay...
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    Lavina08
    from Ghaziabad, Uttar Pradesh
    May 27, 2024
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    complaint regarding spicejet ground staff (flight sg 529)- may 26, 2024

    I hope this email finds you well. I am writing to express my disappointment and frustration regarding my recent experience with SpiceJet flight SG 529 from Bangalore to Delhi on May 26, 2024.

    At the time of boarding, I was informed that my cabin baggage exceeded the weight limit, and I was asked to pay ₹7200. While I understand the need for adhering to baggage policies, the manner in which this situation was handled left...
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    feerumalik
    from Srinagar, Jammu and Kashmir
    May 2, 2024
    May 2, 2024
    This thread was updated on May 2, 2024
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    Delay of an hour in taking off

    I Firdoos Ahmad Malik Advocate Jammu and Kashmir High Court. I cinfirmed two tickets on 30.04.2024 from Srinagar international Airport to Delhi under PNR No. UF5GFT which was scheduled to depart at 10:10 AM and its arrival time was 11:50 AM. I was alloted seat No 21 A and 21 B. We were asked to board at 09:50 Am and all the passengers boarded at 10:10 AM. Thereafter we were made to sit on our alloted chairs for an hour without any specific...
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    Jomesh Augustian
    Apr 15, 2024
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    Payment for the ticket deducted but Ticket not issued

    Today (15/04/2024)I booked a ticket from Spice jet online on 25/05/2024 from Dubai to CCJ. the payment for the ticket was deducted from my account but the Ticket not issued....
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