SpiceJet Complaints & Reviews

Was travelling from dubai to pune via flight SG-52 from Dubai to Pune, had checked-in package and was about to board the ground staff denied the boarding for excess weight of 1kg bcos of duty free shopping at dubai airport. Ground staff Mr. Vinay has given very trouble some treatment to me and one more passenger who was denied permission for marginal increase has demanded randsom amount but we denied same. So boarding was denied. Bcos of...

To,
The Appellate Authority, SpiceJet Ltd.
DGCA Grievance Cell
Ministry of Civil Aviation (MoCA) Public Grievance Officer Date 6 Sept 2025

Respected Sir/Madam,
We are constrained to escalate my complaint regarding the incident on my recent SpiceJet journey, PNR XH986N, as the response received from the Nodal Officer has failed to address the key issues raised. The Summary of the Incident:
We...

A kind request to provide a complete refund against 5 Tickets Booked on Flight SG 639 from Veer Savarkar International Airport(PortBlair) to Chennai on 5th Nov'25. Below are the PNR mentioned
PNR - SFZHRW
PNR - ZYBKTI
Your immediate refund will help us to protect our further travel plans of 5th Nov'25 from Chennai onwards by booking an alternate airline. Your delay will cost us in upward of price paid to SpiceJet, therefore,...

Dear Team and DGCA,

I am compelled to bring to your attention the appalling experience I’ve had with SpiceJet regarding flight U99RSY, which has not only disrupted my travel plans but caused significant mental and logistical distress.

Summary of Events:

Original Flight: Pune to Jaipur on 25 July 2025, cancelled abruptly around 10:00 PM IST without prior notice or explanation. I had reached airport and until last moment, I was told that flight is delayed.
Alternate Flight: I was rebooked only up to Delhi (Pune to Delhi) on 26 July 2025 at 7:10 AM under the same PNR. No arrangement was made for my onward journey to Jaipur.
Accommodation: I was left stranded overnight with zero support or accommodation provided.
Final Leg of Journey: I had to independently arrange travel from Delhi to Jaipur, incurring additional costs and stress.
Impact: I have a critical meetings and seminars scheduled tomorrow, and this entire ordeal has jeopardized my preparation and peace of mind.
SpiceJet’s handling of this situation has been nothing short of negligent and indifferent. The lack of empathy, accountability, and basic customer service by the people on the ground especially Radhica is deeply disappointing. At one point, she was showing tantrums.
Attached are my boarding passes for both the original and revised flights.

Demands:

While no monetary compensation can truly offset the mental agony and inconvenience I’ve endured, I demand:

Full reimbursement for accommodation expenses in Pune,
Compensation for travel costs from Delhi to Jaipur,
Additional compensation for the emotional distress and professional impact caused by this mismanagement.
I expect a prompt and serious response to this complaint. Failure to address this adequately will compel me to escalate the matter further through appropriate consumer grievance channels.

Sincerely,
Manishh K Tibrewal

[protected]

Hi,

I booked flight SG-151 from New Delhi to Bengaluru on 27th May 2025 at 20:20 PM. The flight got delayed by airline to 28th May 2025 at 20:20 PM then got rescheduled to 22:50 PM on 28th May 2025 and again got rescheduled to 1:50 AM on 29th May 2025.

I called the support team and asked to give me alternate flight as the time is 1 50 am and with a child I cant travel alone. They gave me one more flight at 10...

Ref PNR No. KFEE9Q SpiceJet Flight SG-2963 Travel on[protected] from Chennai Airport to Tuticorin Airport.
As I inquired about reschedule procedure through phone on[protected], Spicejet consumer attendant told me for any change of travel I should pay extra money. Since I did not want to pay more money, I told him I was not interested to reschedule. Even though Sicejet rescheduled my travel plan without my constant, sent link to pay...

I am writing with extreme frustration . I had booked the spice jet flight for the 15th by SG 124 to Dehradun from Delhi and initial STD was 14:30 which got delayed thrice and we finally started at 17:10.

This delay caused me to miss a family wedding . I had booked this flight not only because of the initial timing but also keeping the cost factor in mind as I was travelling from Bengaluru. I not only lost on attending the wedding...

I would like to raise a complaint against SpiceJet Limited about an incident that occurred on 27th Feb, at Check- in counter during our return flight from Delhi to Ahmedabad (PNR: HD4BHJ) after participating in National Team Selection Trials.

I Vidhi Pathak, a National Player for 10mtr air rifle shooting Game. Since Dec 2023, I have frequently travelled with my Air rifle on various Airlines to participate in National Shooting...

I had a booking with spicejet PNR-MYZC7S spiceJet flight SG 765 date 22 march. I just got an email today on 19 march (3 days before) that my flight got cancelled, I looked their website, called them after 15 min hold and got to know there are no alternate flights till next Thursday i.e. 27th March. I asked them to book in another cheapest airline available on weekend and it is very important for Shubhash to travel on weekend and they denied...

I am Govind (Mobile No. [protected]) and have booked 02 tickets in Spice jet for Delhi to Bengaluru (PNR No. S9W75F). The travelling date was 22.01.2025. I made an expense of Rs. 21, 366/-.

However, after reaching at the Airport, the airline at the last moment informed via message that "Due to operational reason, your Spice Jet flight SG759 from Delhi-Bengaluru dated 22.01.2025 has been cancelled." We requested at the ticket...

On 23 April 2024 I purchased a flight from Varanasi to Jaipur for 4 passengers on 29 November 2024. Booking # FFU1SA for INR 41, 628 paid via my Visa credit card.
Then on 17 November 2024, Spicejet did cancel the flight and offered a refund.
Now after many emails back and forth to [protected]@spicejet.com since 3 December 2024 (Case Number[protected], I am being told that I need to provide bank account details from an India...

During travelling on SG8193 dated 10.11.2024 form Delhi to Ahmedabad with my wife, officer's of spicejet denied boarding on the said flight and given move for next day i.e. 11.11.2024 alognwith DNBD compensation as per company policy. But till date i have not received any compensation. My PNR No. IFUN6N. please look into matter personally and give me compensation as early as possible....

I bought ticket for CCU-DEL ( PNR UEHJKW) .I purchased Rs.760 and Rs. 515 add on seat (2 times). The preferred seat is not showing in the ticket for Ms. Sudakshina Ghosh even after paying 2 times.
Please investigate and refund the balance amount to me....

I Book flight PNR No LFHKQD/ SG, Sat, Sep. 28, 2024 for Delhi to Phuket. Flight had been cancelled 4 day before departure by Spice jet. Now even after 1 month no of email has been sent, but spice jet is not refunding my money....

Flight out of Delhi SG193. Should have left 10.10. Left at 4.40 (airborne)
Landed 6 PM Was out of airport by 7 PM.
Staff said they would provide refreshments but all we got was a noodle soup for a 7 plus hour delay.
On top of that my luggage was damage
Also could not do a web check in and there is no information from where the flight leaves.
I traveled to IGi Terminal 3 and had to take a second ola taxi to terminal 1.

Dear Sir/Madam,

I am writing to file a formal complaint against SpiceJet Airways regarding an **8-hour delay** on my flight from Mumbai to Delhi on **[9th September 2024l]**, Flight Number **[Flight Number SG-8158]**. This extended delay caused significant inconvenience, and the situation was exacerbated by the **rude behavior** of the airline staff.

The staff at the airport were not only unhelpful but also dismissive when approached for information regarding the delay. Their unprofessional and rude conduct further added to the distress experienced by the passengers.

Additionally, during this delay, a male passenger **abused and shouted at other customers**, while a female passenger, dressed in black, also **raised her voice and behaved rudely**. The airline staff did nothing to control this situation or assist the affected passengers.

I am sharing a video that captures the misconduct of both the passengers and the airline staff. I request that the Consumer Forum investigate this incident thoroughly and ensure that appropriate actions are taken against SpiceJet Airways for their poor handling of the situation, as well as the behavior of their staff.

Please let me know if further information or documentation is required from my side.

Thank you for your attention to this matter.

Sincerely,
Vasvi vasudev

My Flight was booked on 25 July 2024 from Jed to CCJ, Initially with a delay of 25 minutes the flight took off . But 1 hour into the flight, we experienced severe vibration and could visibly see smoke out of the engine. The flight was landed back in Jeddah and we were made to sit in the flight for 2 hours with no proper communication regarding the situation. As a complimentary we were served some meal which was expired 4 days ago. When complaint...

I booked a flight for Pune to new Delhi which was supposed to go on 11.08. Aug at 7:25 pm. But spicejet before send a message that your flight has been rescheduled due to operational reasons. The new time they gave was 12.aug. 2024 at 1:15 am. Soon after this, a new notification for new change in flight schedule popped up. NOW the new time was 2:10 am.
After reaching the airport as per guidance 2 hours before flight and getting all...

I had a booking from bangalore to Delhi (booked 1.5 months back) on 14th Aug night and 15th early morning from Delhi to Jammu ( via Indigo). I was supposed to come back to delhi from Jammu via Spice Jet on 17 th Aug...
However, to my dismay just with less than 2 weeks to my flight from bangalore to delhi, Spice Jet rescheduled my flight on 14th August to 16th August... I urgently had to reach on 15th August early morning. But now,...

On 4/7/2024 I flew with spicejet from New Delhi to Thailand this concerned flight SG-87 upon arrival my baggage came of the conveyor belt damaged.
At Indra Gandhi Airport New Delhi i immediately submit a PIR form with number to spicejet official's but has not offered a solution .
According to the Montreal treaty, i am entitled to compensation. I here with hold you libel for the damage that my baggage incurred during the flight...