Airasia — pathetic and irresponsible service no refund

Address:	8-3-229/D/45, AR AND SONS., VENKATGIRI , JUBILEE HILLS ROAD NO.10
Website:	www.airasia.com

Made a booking with pnr r9ztrh, from hyderabad to jaipur. But to covid19 flight got cancelled so rescheduled it to 7th may. Again flight got cancelled then as per the given instructions created big member id.

Big member id - [protected]

Submitted the provided form for refund, but there is no confirmation on mobile or email. Tried to reachout customer care but no response. Every day almost 1 hours keep trying to call, connect with ava app but that is also redirecting to contact customer care. So its kind deadlock.

I have raised total 4 cases with my booking r9ztrh. All cases were closed without any resolutions. May i know the reason for that??? R9ztrh • 3
Case number 56850674 • 06/05/2020
Closed
R9ztrh • booking r9ztrh due to covid19 flight got cancelled, i would like to go with account credit option but i am not getting any help from customer care.
Case number 56853400 • 06/05/2020
Closed
R9ztrh •
Case number 58557773 • 17/05/2020
Closed
R9ztrh •
Case number 58573506 • 17/05/2020
Closed

I want the full refund from this booking. Because i have already loosing processing money from makemytrip. So requesting you to please proceed with the refund of actual booking amount.

It would be great if someone contact me [protected].

Hope you will not resolved this case without resolving the actual issue*