Airasia — pnr numbers are nwe9wv and pqqr5z

Dear sir

Our pnr numbers are nwe9wv and pqqr5z. This flight d7-201 has been cancelled for the 20th of march 2019 as a result we are in trouble because we have connecting flights from kuala lumpur to delhi by air indigo (Pnr pmznyh) and kuala lumpur to bhubaneshwar (Pnr z1fijk) by air asia itself. All these tickets were booked on january 10th 2019 and we have received the notice of flight cancellation on feb 16th 2019.

On rescheduling air asia my connecting flights are getting affected as they are non refundable and now the prices on this route have increased substantially thus causing us to spend more than rs. 50000 which is a big amount for us.

From the last 4 days i have been talking to a number of customer care executives like arif and even the floor manager mr. Wasim but unfortunately no reasonable solution is being rendered. I have been made to wait patiently with all kinds of false promises for a solution and then been told we will get in touch with you shortly but nothing is being done and my agony is increasing. Each call made has been for over 45 minutes which either automatically were disconnected when the going got tough or we were informed that a call back would be arranged shortly.

Right now i am in a lurch wondering what to do