Airasia — Refund

Address:	Karnal, Haryana, 132001
Website:	www.airasia.com

We were travelling on 1st july 2016 from delhi to sydney we were three passenger they did not give to board anybody due to kamla devi they said that visa problem in kamla devi but when we call to australia embassy next day they said that airasia said that on same day same name passenger same dob same husband name travelled they thought that kamla devi is travelling againm but why did they not see passport no and visa grand number it was differernt but they said that this kamla devi is travelling again they should have see the passport no is different and visa grant number is different but they did not give to board anybody after that they said that the flight is non refundable there is my no mistake so we want my refund 36000 rs pnr no SIBUHD(puran chand kamla devi) and 27000 rs YCL7FV (savitri savitri ) pls give my refund cut tax