Airasia — Unprofessional attitude and denial of service (denial to provide boarding pass even when there was more than 40 mins left for the flight departure.)

Address:	New Delhi, Delhi, 110059
Website:	www.airasia.com

An airline which barely bothers about the medical condition of customer, staff especially the manager Sameer Ingale who did not even bothered despite of telling him again and again that the bangalore city was packed with traffic and it took more than 3 hours to reach kempegowda airport and i have a scheduled chemotherapy in Delhi as i am a cancer patient, he did not bother at all.
I had a flight in Air Asia from bangalore to Delhi at 20:50 pm and my wife had flight to delhi in Go airway at 20:40 pm. Go airways provided my wife the boarding pass when she and me together reached airport checkin counters at 20:10 to our respective airlines. She got the boarding pass and when on telling the manager 'Sameer Ingale' and ground staff 'Lisha' the same, Lisha on the very first spoke to me pathetically and that too in an unprofessional manner and the manager said " are go airways ko maaro goli, wo karte honge ham nhi karte" i almost begged to give an exception and also the fellow passengers who also missed the flight asked the manager if I being a cancer patient should be helped or not we had a pathetic response that i should take care of my medical condition and he is not responsible for any medical condition and cannot admit me at 20:10. If other airlines which have flight 10 mins prior to the schedule of 20:50 can issue a boarding pass to their customers as ideally 25 mins prior to the departure the boarding closes.
When i was pleading in front of the staff especially the manager in duty 'Sameer Ingale' he was too rude and ignorant of my state despite of the fact that the entire city was packed of huge traffic due to the KSRTC &BMTC strike.
I appeal a strict action to be taken on the manager 'Sameer Ingale' and the ground staff 'Lisha' who actually do not have any courtesy and professionalism to deal with the customers and also request the entire nation not to travel with such airlines which has no moral values!
My flight PNR was WEPZRC
The manager in orange shirt almost threatens me of life to delete the photographs i have taken and ask me not to post this on social media
The guy in orange shirt is the manager Sameer Ingale and the lady sitting is Lisha who almost made sure that i was not able to go out of airport as well if i did not delete the pics on my mobile.
Please if this page is reviewed let me know what action has been taken on these unprofessional staff and what is the escalation matrix i should follow.
This happened on 25th july and i even after escalating this to management of airasia what i get in response is is a fake apology letter which does not contains the names of the staff and also not mention that what action is taken over those manner-less staff. and the refund which they are giving me is 1095 only. What a correction by the so called reputed airlines