Aircel Complaints & Reviews

Sir i purchase a new sim on 28 march my no. is [protected] so i get 99 rs balance which is decducted on 29 march i call many time to the customer care. but they not respond always says busy. then i call with another number and tell me about my balance deduction they says 24 hours completed so we cannot refund your balance. sir pls help me i tried many times to the customer care but they not respond. they do not need to refund my balance. sir pls help me in refund my balance.
pls sir

My mobile no. is [protected], I used aircel network from last 1.5 year.
My issue is yesterday i was call aircel customer care number and spoke to one of the executive regarding my balance deducted he was told me one of service is activated on your number he told we deactivated your service from our site and you got the balance within 24 hour but today again my balance deducted for that services and again i call customer care service number from their other executive told me your service is still activated and he told me the same solution and he told me you got the message after cut the call regarding the refund but we not got any message after cut the call that means i thought my service is still activated so i want to close that service as soon as and i want my balance refund which deducted twise.

Hello Aircel,

16-March'16: I was charged Rs. 50 towards Video Talkies. Follow-up.

23-March'16: Received a message that the service is stopped.

24-March'16: Since this day, I've been following with you for the refund of Rs.50 as only the service is stopped although you were notified on 16th itself the day I was initially charged.

29-March'16: Received a message that Video Talkies has been auto-renewed and again lost Rs.50 from my account.

Attaching all proofs for your understanding.

How do I ensure that the service has been stopped?
How to ensure that the auto-renewal doesn't happen anymore?
When can i expect the refund of Rs.100 back to my account?

Thanks!
Jayan B
+91-[protected]

I had ported my above number from Airtel service to Aircel service in the hope of a better customer experience. Although I am happy with the call service, I was greatly disappointed in one aspect. I have noted that Aircel adjusts call balance towards data charges should there be insufficient balance in the data balance. This is not a fair practice since most of the time we are not aware of our data balance as there is no alert from Aircel warning us of insufficient balance. During this month, my voice balance totalling to more than Rs. 100/- was adjusted towards data charges without any intimation/alert to me. If there was insufficient balance in my data account then Aircel should have simply not allowed me to access the internet by not recharging my data balance from my voice balance.

I request you to kindly address this serious issue at the earliest in the interest of good customer service.

From paytm i recharged rs149 (Which shows rs175 talk time).
After i recharge got the messge that tt=0 inr

"txn: apr[protected] to recharge mrp149 is successfull. Tt=0 inr, new balance 1.15inr pf 130.13 inr, s.Tax 18.87 inr."

After calling customercare they are simply saying server not working and not helpfull.

Please assist to resolve the issue.

Recharge done from freecharge app, ..

I asked freecharge.In over mail and they gave me the operator id,
Aircel claims that recharge is done, which is not.
Recharged number:******4737
Recharged amount and date:rs.60.0 and 02-mar-2016
Operator id:kor[protected]

I am using aircel sim with number [protected]. The company has automatically activated mobi music service for 7 days without my permission and deducted RS.21 from my balance. Kindly do the needful to return my balance amount.

Iam recharged with 32rs that is 1.2p/2secs plan but amount is deducting double i.e 2p/1sec please provide me solution for the same.
date of incident is 27th march 2016.
my phone number is [protected].
refund the amount what i recharged.
i also called customer care but not get the proper solution.so i requested you to provide the solution.
Name : Abhishek
Mobile no. [protected]
I always problem with Aircel network every time called to customer care there were not answering to my questions even suggestions also not provided. Whenever I call there will be busy.

Im using 2numbers in aircel Every month i do recharge in my account nd i call to customer care to act the IP pack but past 3month u guys says we cant act tht pack nd guys u wil act after long speach, in an hrs if i speak after u guys act the pAck but diz month u guys took complaint for deact the IP447 pack but i called to act the pack nt for deact the pack because already pack as deact den how can deact again, , DIZ IS COMPLAINT NO FOR DEACT( 1-[protected] ), , nd i nt able act thru dealer also if i do recharge 196 i loos tht amount nd u guys tld dont recharge den how i can access my data nw even i recharge ur backend wil deact my pack again i called to customer care again i spoked and dey closed my compliant ...first ask customer query clearly tel to ur ( CSR )...Itz forn traner give trianing correctly for CSR.dont repeat same for other Customer...kindly check nd do needful other customer...thank...

Yesterday I activate Rs 197 data plan through my main account balance. Message came that your activation success but I didn't received any benefit till now. I registered complaint yesterday through consumer care. I got message today that your complaint is resolved but I didn't received my benefit or my main balance back. Even customer care also not responding now. I'm expecting quick response from you. Thank you.

I bought this Sim Card October 2012 in Chennai. I am one of the Valuable Customer. So far as I did not delay payment. Please check my account. Now I am working in Tirunelveli District, Cheranmagadevi Taluk. My mobile Network always showed not Emergency searching. Please issue same mobile number and new simcard with Tirnelveli Network. How can i get it. No response from your complaint helpline. further contact [protected]

I rechrged my phone no. [protected] with 45rs. via my paytm account.
As details given on the portal I should be getting 50 rs. for this recharge but only recieved 46rs. Even I received the recharge message for 50 only. I complaint for it and was told that within 48 hours the issue will get resolved.
It's been almost one week I didn't received the left amount. Again I complain for it but the response was disgusting and unprofessional.

I asked them to lodge a complain for my inconvenience but the call get hanged up.

This is very irresponsible behavior.

Please short out this issue ASAP.

My mobile number is [protected]. On[protected], i was travelling from hyderabad to jharkhand. I have a data pack with sufficient balance and it will expire on[protected]. But still, while i was using internet, i was charged from my main balance. Initially around 35 rupees was charged. After some time, i was again charged from the data pack. But some time later my main balance started getting deducted for using internet though i still have data balance. This resulted in zero main balance. This caused a great deal of inconvinience to me. Even while i was in roaming network for the past week, i have not experienced this problem but i lost more than 40 rupees of my main balanve due to some technical error. Please resolve this issue and refund the deducted amount.

Unfortunately by making some security mistake in my mobile, it is asking for PUK code when my mobile got restarted. I request for Puk code of my Mobile number [protected] network of my sim is aircel. My alternate number and email address are [protected], kowmar.[protected]@gmail.com. Please I'm requesting you to do the needy as soon as possible. Thanking you

I have recharged with rs.128 by dialing 1288 toll free on 26th march for data balance of 650 mb with 15 days validity of 3g data pocket internet. Amount was deducted and balance was not added to my number. i am trying to give a complaint on this but 121 and 198 customer care representatives are very busy to attend the call. kindly resolve the issue

My mobile number is [protected] I was charged RS.35 today (28-march-16) fr a VAS for which I have no memory of subscribing to.I use Internet a lot but I am very sure that I dint subscribe to some lame VAS.I want my money back and tat VAS unsubscribed asap. I dont know why you guys are doing this??? Is it obligatory for an aircel subscriber to waste hard earned money over such lame things. I want my money credited back soon pls acknowledge . I hope u value ur customers.

Hi Team,

Am aircel postpaid customer from chennai. We had network issues and raised many complaints. Till now no response for that but they closed the ticket as resolved. When called customer support and asked they are updating us they try to reach you for confirmation but your number is not reachable and they closed the request. In Jan month received a message stating that your plan changed from Rs.200 to Rs.249. I thought to change network and raised porting request, then got call from customer care and they asked for reason for changing network. I updated them network issue, not using internet also.. but raised plan rate etc. Then they told we will fix network issue in 1 week and for rate increase also there is discount of 50% in your bill and advised me to pay feb month bill. From next bill there is 50% discount. But still network issue dint get fixed and for this bill reduction also they them self activatde a value added service for Rs.99. When called customer care they gave another number to call and stop the service. I pay feb month bill and in Mar I received bill as Rs.249 + tax & Rs.99 + tax + call charges Rs.47 total Rs.439.

Again I called customer support and asked, they are saying we received request only for network issue nothing else and disconnected the call . No proper response from them and nothing updating properly. Even not able to login to aircel.com web site also.

Hello sir, i always used to recharge 198 internet pack for 1 GB. But yesterday i have recharged 198 internet pack but i got only 300mb why? I need to get my remaining mb. I have always used to recharge this pack and i have never came like this propblem. Can you explain why this happens to me.. Please bring this problem to solutions. I need reply from u as soon as possible

Aircel — deduction of rs 75 for glamour zone without any subscription
75 rs detected from my balance, without any information and subscription from my side. Please help me to refund my money
"thank you for choosing glamour zone 75 at rs 75.0. You have been charged rs 75.0 for 15 days. To unsubscribe sms stop to 155223"
Detection date: 24.03.2016

Hi,
i am ramesh [protected] i recive message from RM MNP 26/03/2016 time 07:15pm message was
dear customer, your request to enroll mobile no.[protected], in reliance network has been rejected by your operator due to upc expired.
but actually i send port request on 23/03/2016 time 12:32 pm code DT546246 validity ends on 28/03/2016. why you reject my mnp request without reason?
its not a first time. its a 2nd time.