Airindia — flight canceled and no resolution from air india's end

Address:

700113

Being a frequent flyer and trusting india's proud brand i booked a round trip kolkata — cairo — kolkata via mumbai for my family. Not even a week before you suddenly plan to cancel your flight for me and my 22 mo old son and intimate me via an e-mail (That lands up in spam), not even a courtesy call suggesting an alternative!!! At least your airlines should have the courtesy to post an official mail clearly stating the grounds on which my flight had been canceled.

Yes, friends, i was scheduled to board ai 7690 on 17th feb 2020 from cairo to kolkata via mumbai. Today, i received an mail stating "revised itinerary for yl9kx", which mentioned canceled itinerary with an excuse of operational issues (Funny fact: the mail was not even properly drafted).

I immediately contacted air india toll-free which was unresponsive and after dialing 4 no. S, i could finally get in touch with the customer service who informed me my flight is canceled & i should contact their star alliance "egyptair" (The carrier provider from cairo to mumbai). Upon contacting egyptair, i get to know they cannot help me since the tickets were booked from the air india website.

I again contacted the air india office and asked for the reason and solution for the canceled flight. To this, they lied blankly on my face that the flight is canceled. However, upon requesting the status for my husband's ticket, they said his flight is scheduled... Well, the funny thing is that we were booked on the same flight then how come my husband's flight is scheduled and mine is canceled. Is this some kind of joke???

At least have the sincerity to lie properly (Logically) to your trusted customers if not do your job. No wonder you are at such great loss!!!

Its been already 24 hrs, here i'm being tossed by the customer support between air india & egypt air (In a foreign country) with no clarity on my return to my homeland. Worst is that the customer support asked me to visit the air india office located in cairo. Upon visiting the given address i learned that the air india office has been shut 2 years back and upon contacting the airport, i learn air india has no counters in cai international airport and egyptair cannot help.

The customer care now is expecting my relatives from kolkata should visit mumbai based air india office to resolve this issue. Another joke!!!

So this is how air india is providing me with the best of their services...

Away from homeland hopelessly waiting for the airlines to resolve my issue with a 22 mo old...