[Resolved]  Airindia — Intentional denial of Boarding Pass from Chennai to Mumabi

Dear Mr. Mohan, Thank you for contacting Air India, it is our pleasure to help you with your query. Apologize for the inconvenience cause, We certainly understand your situation and hence have processed your concern to the relevant department. Please wait for sometime, our team will get back to you on the same. Warm Regards, Air-India Customer Care, BOM/CHETAN ------------------- Original eCommerce Jun 12 ------------------------------------------------------------------------------------------------------------------------------------------ to me Dear Sir, Please accept our sincere apologies for the inconvenience experienced by you. Since this booking is not from our web site we will not be able to assist you.Kindly contact any domestic AI counters for assistance. Regards, Ecommerce/ns MAARESVN Jul 17 to SR, me Dear Mr Krishnan, Request to kindly look into the complaint and advise at the earliest. Thanks and Regds Rachel Maa Mbo -----Forwarded by MAARESVN/Airindia on 07/17/2014 09:46AM ----- To: [email protected] From: Ramachandran Mohan Date: 07/16/2014 07:33PM Cc: [email protected] Subject: AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT MAA BAGSVCS Dear Mr Mohan With reference to your trailing mail forwarded to our office we... Jul 17 Ramachandran Mohan Jul 17 to MAA, SR, MAARESVN Dear Sir/Madam, Regarding Intentional/Deliberate Denial of Boarding Pass on LONE INDIAN WOMEN for no reasons. AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT In We wish to inform you the commercial staff did not reveal their identity nor had their ID CARDS displayed to note. Purpose fully they did not tell their names. All though we insisted to contact the Duty Manager either over phone or in person even that was denied. We were helpless with absolutely had no other options except weeping/crying virtually for help/support. More over for your kind information we reported at your AIR INDIA bOOKING OFFICE Around 10 AM AND THE the airport counter around 10.10 AM. Please verify OUR footage CCTV camera, I repeat verify our footage and our entry inside at the BOARDING0 PASSING counter . Kindly do not support and cover up the intentional and deliberate mess up carried out by your staff at the airport. In fact we were inside the airport only till around 12.30 Pm and kindly verify all the footage and photograph live and confirm instead of taking sides. The staff were so rude and very very rough unconscious of their duties towards passengers. For booking the flight ticket from Chennai to Mumbai through Airindia for no reasons or cause maximum sufferings/mental torture/financial loss was incurred besides intentional and vested interest TORTURE ON INDIAN WOMAN PASSENGER AT THE CHENNAI AIRPORT. No Amount of compensation Can redeem our mental taruma and suffering at the Air India counter at Chennai airport for no reasons at all. May I once again request the authorities concerned to do the needful in this regard and grant waiver and compensate for the financial loss at least for having BOOKED THE CHENNAI MUMBAI AIR TICKET THROUGH AIRINDIA. Trust the senior officials of the Air india to understand all the difficulties/problems/mential torture/tensions undergone by A LONE INDIAN WOMEN AT THE CHENNAI AIRPORT. Thanking you, Smt S R Vasanthi 9962318874 044 42117148 Ramachandran Mohan Jul 17 to MAA, SR, MAARESVN Dear Sir/Madam, Regarding Intentional/Deliberate Denial of Boarding Pass on LONE INDIAN WOMEN for no reasons. AIR INDIA ITINEARY RECEIPT DUPLICATE NAME OF THE PASSENGER : vasanthi sr E TICKET NUMBER 0982109903877, DATE OF ISSUE 05/06/14, RLOC: AI JMLIW CLAS L - OK 15 K FBLIPRT In We wish to inform you the commercial staff did not reveal their identity nor had their ID CARDS displayed to note. Purposefully they did not tell their names. All though we insisted to contact the Duty Manager either over phone or in person even that was denied. We were helpless and had no other options except weeping/crying virtually for help/support. More over for your kind information we reported at your AIR INDIA bOOKING OFFICE Around 10 AM At THE the airport counter around 10.10 AM. Please verify OUR footage CCTV camera, I repeat verify our footage and our entry inside at the BOARDING0 PASSING counter . Kindly do not support and cover up the intentional and deliberate mess up carried out by IA staff at the chennai airport with vested interest . In fact we were inside the airport only till around 12.30 Pm (noon) helplessly running around . Kindly verify all the footage and photograph live and confirm instead of supporting/ taking sides. The staff were so rude and very rough unconscious of their duties towards passengers. For booking the flight ticket from Chennai to Mumbai through Airindia for no reasons or cause we under went maximum sufferings/mental torture/financial loss was incurred besides intentional and vested interest TORTURE ON INDIAN WOMAN PASSENGER AT THE CHENNAI AIRPORT. HOW FAR IT IS JUSTIFIED BY AIRINDIA No Amount of compensation Can redeem our mental taruma and suffering at the Air India counter at Chennai airport for no reasons at all. May I once again request the authorities concerned to do the needful in this regard and grant waiver and compensate for the financial loss at least for having BOOKED THE CHENNAI MUMBAI AIR TICKET THROUGH AIRINDIA. Trust the senior officials of the Air india to understand all the difficulties/problems/mential torture/tensions undergone by A LONE INDIAN WOMEN AT THE CHENNAI AIRPORT AND all sorts of trouble inflicted on the passengers. Airindia alone is responsible for all the consequences and liabilities arising enacted by the staff members at the chennai airport. Thanking you, Smt S R Vasanthi 9962318874 044 42117148 Ramachandran Mohan Jul 23 (12 days ago) to MAA, SR, MAARESVN Click here to Reply, Reply to all, or Forward 1.61 GB (10%) of 15 GB used Manage ©2014 Google - Terms & Privacy Last account activity: 8 minutes ago Details People (4) MAARESVN Show details Chennai Office Space Dear Sir/Madam, For kind Attention of Mrs. Lawrance I wish to bring to your kind notice that we have several mails to your regarding Intentional/Deliberate of denial of Boarding Card on Air India Flight No 343 from Chennai to Mumbai on 08/06/14. We have also registered our complaint on AIR INDIA website under feedback No WB-DMAA07014003 AND WB/DMAA110714016. I am herewith forwarding the two replies received from AIR INDIA. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Dear Mr. Mohan, Thank you for contacting Air India, it is our pleasure to help you with your query. Apologize for the inconvenience cause, We certainly understand your situation and hence have processed your concern to the relevant department. Please wait for sometime, our team will get back to you on the same. Warm Regards, Air-India Customer Care, BOM/CHETAN ------------------- Original eCommerce Jun 12 rviceint/Airindia Date: 06/17/2014 12:29PM Cc: SR CustomerService/Airindia@Airindia, Menon Mb/Airindia@Airindia Subject: AI343-08june14 Dear Ms Vasanthi This has reference to your mail forwarded to our e-commerce on 12th June. Kindly accept our sincere apologies for the inconvenience caused to you at chennai airport. It may be in line to mention that the scheduled departure time of AI 343 is 1120 hours and in line with current guidelines, it is mandatory that all check-in counters are closed 45 minutes prior to the departure, so that all the pre-departure formalities are completed and strict instructions are in place for all conerend to comply with the same. The recommended and actual counter closing time is also reflected on the itinerary receipts. We have had the matter investigated in detail with the staff/officers on that shift and we have been informed that the counters were open till 1030 hours and had you approached the counters in time, the staff would have definitely accepted you. However, we have noted with deep concern your comments about the manner in which the staff and officers dealt with you. Since you have not indicated any specific name, we have renewed instructions to all staff to be more courteous in dealing with passengers. While regretting the inconvenience caused, we assure you of our best attention at all times. With warm regards Indumathi.S Customer Services We have not yet received any further reply from AIR INDIA. Kindly advice to proceed further in this regard please. S R Vasanthi