Airindia — Non receipt of refund on cancellation of air ticket

This is is with regard to refund of fare in respect of cancelled e-ticket no[protected] scheduled travel date of 13.12.2020 from Bangalore to Guwahati. It is to inform that till date I had not received the refund. Air India over telecom informed that refund was initiated on 21st Jan 2021 with transaction ref 0981L00082O5P but till date the same was not received. The issue was also taken up my banker who confirmed the same and requested for a mail/letter from Airindia for taking up the matter with the merchant banker of Air India. Inspite of repeated mails and telephones Airindia is not responding. The helpdesk always repeat the same answer that they don't have the provision.

It is requested that a credit advice/note with regard to cancellation/refund may please be arranged by email so as to take up with my banker.

It is once again requested that the matter may be treated as urgent as I am in dire need of money and unable to pay card bill.

Radhakrishna
[protected]
[protected]@yahoo.co.in