Airindia — Refund not processed

Hi Team,
This is to bring to your attention that I am waiting for the refund of my cancelled ticket (cancelled from my end on 10/09/2020) since 188 days as of today. For the last 6 months, I have been calling airindia customer care team multiple times (almost twice a month), but all of those were of no avail. With this, I must admit that this is worst customer service team I have encountered.
I would like to highlight some of the recent experiences I faced with airindia so called customer service. Swapnil from customer team gave a false commitment that the refund will be processed in 1-3 days. He raised a case ID 08155365 for this. Pooja from constantly tried to deviate from my actual issue and asked me to reach out to Travel Partner ; where I already conveyed that I was calling AirIndia as instructed by travel partner team.service is worst and employees doesn't care about customer's problem. .Also I want you to take serious actions against Swapnil and Pooja because if it is call this service then I would never prefer Airindia and i will never recommend anyone.
I also took the liberty of reaching Air India through Twitter and I did not get any help from air india twitter team as well.
When I reached out to my travel partner, they told they have already raised Refund Application (RA) NO:- [protected] for my case.

I need my refund at the earliest as this is a non lockdown case and it is 188 days since I requested for refund.

Please find all of details below:

E-Ticket no: - 098-[protected]

(RA) NO: - [protected]

Travel Date: - 29/09/2020

Source-Destination :- Patna – Bangalore

Case ID : 08155365

Thanks and Regards

Abhishek Shekhar