Airlink.in — home internet service

[email protected]

Address:

7/3619 RAMPURA MAIN ROAD SURAT-395003, Surat, Gujarat, 395003

Hello i have purchased airlink wifi connection for my family in surat, india in month of feb 2019 (Unlimited plan).in this 2 months my internet connection was stopped for 2 times and for 4 days we were not having wifi connection and even the service provider didn't response. So here i have a request for you to please look under this matter asap or else i can go to consumer court bcz air link owned my amount for full year service and most of the time they don't provide service. You can contact me on my email back.
Also the customer care representative didn't respond properly and made us fool by saying that tech will come in an hour and we waited 3 days for tech to come. Is this service that you promised to provided to customer while we purchased the plan? Kindly its please look under this matter seriously as this is not the first time we are facing the problem its repeating every 15 days.
Even the customer service provider is not responding and not working for what we have complain. For the bill they always charge if late payment is done so now if there is problem from airlink connection why don't they compensate?

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Apr 04, 2019

Updated by [email protected] Hello I have purchased airlink Wifi connection for my family in Surat, India in month of Feb 2019 (unlimited plan ). In this 2 months my internet connection was stopped for 2 times and for 4 days we were not having WiFi connection and even the service provider didn't response . So here I have a request for you to please look under this matter ASAP or else I can go to consumer court bcz Air link owned my amount for full year service and most of the time they don't provide service . You can contact me on my email back.
Also the customer care representative didn't respond properly and made us fool by saying that tech will come in an hour and we waited 3 days for tech to come . Is this service that you promised to provided to customer while we purchased the plan?Kindly its please look under this matter seriously as this is not the first time we are facing the problem its repeating every 15 days.
Even the customer service provider is not responding and not working for what we have complain . For the bill they always charge if late payment is done so now if there is problem from Airlink connection why don't they compensate?