Airlink.in — Internet problem - worst support from support team

We are facing internet problems, the issue always being the same that is either major fiber cut or major power cut whenever there is no power cut in the area.

even the customer support never replied satisfying answer and they cut the call from their end after saying some rote words i.e. major power cut or major fiber cut and will be resolve by the evening.

if the team knows about the issue then why not the team is planning for some permanent solution. The internet does not work more than 1-2 days in a week.

Even if we call before 9.30 am call being transferred to the surat office and if we call after 6.00 pm in that case also call transfer to the surat office.

Let's we can understand that the office time is 9.30 am to 6.00 pm. however, if the problem occurs at 5.00 pm and if we call the customer care, in that case, the problem will only be solved by the next day evening because the issue can not be solved in 1 hour.

The support team can not extend their office time if the user faces any issue when they know that the users will suffer the whole night and the next day without internet.

we really not satisfied with the service and the support team.
Was this information helpful?
No (0)
Yes (1)
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airlink.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    4%
    Complaints
    236
    Pending
    0
    Resolved
    9
    Airlink.in Phone
    +91 80 4446 9434
    Airlink.in Address
    1-2. 1st Floor, Annapurna Shopping Center, Adajan Patia, Surat, Gujarat, India - 395009
    View all Airlink.in contact information