Airlink.in — Mozambique maputo complaint airlink

Address:

[email protected]

IT'S A SHAME!
today, 7.04.21 i had a ticket from maputo to cape town, stop in johannesburg.
The lady "responsible" from tickets at Maputo airport, Joelma Banguira decided
that me and my husband can not board on flight 4Z 271 because allegedly our tickets were not issued in accordance to airlink rules. However, the name on the tickets were in fully compliance the company and IATA rules, as they were issued with first name, one midle name and the last name.
She decided that she can change the name of the tickets but just for other flight later, and refuse at the first instance to give us the complaint book or call the supervisor. Then after several minutes of complaints and a long unpleased talking, we ask to see the rules wich suppostly will confirm that she has right. After more discussion with the rules upfront, the lady seems to understand that we are right and said that as a special favor she talked with her boss and they decide to allow us to embark.
This a complete shame! Also ilegal and incompetent, and this attitudes and postures should not be allowed in a aviation company. I would like to hear from you as soon as possible and assure that lady will not do the same again to other passengers.