Airlink — Internet Broadband Connection

Address:

Surat, Gujarat

Hi, My name is Sandeep N Chaudhary. I am having a broadband connection at my home of Airlink (http://www.airlinkcpl.net/) with Dual speed Unlimited plan means higher speed at night than day. My userid of Airlink connection is "sandeepnc". I am a Software developer and doing outsourcing, working for US based clients so I usually work mostly at night. From last 2 months Airlink troubled me a lot with internet connection. I even had a complaint registered with them with complaint id:[protected] which was placed on 15th May and got that resolved after approx 10 days. But still they didn't stopped over here. They continued troubling with connectivity. Every after 2-3 days I get out with my connectivity for 2-3 days. I visited their office too but the same excuse that they will get it solved by tomorrow but no progress. I use to make a everyday, after every 8-10 trials I gets connected to customer care executive and gets a response that they will get it solved by tomorrow. I asked for a technician too to come along with and try to get it solve by today itself as I am in very much loss with my work, about to lose my client but they excused they are not having any technician free to visit my location. Till the date I am having the same issue and facing it but no one is bothered to get a permanent solution or at least pick up the call. I need a strict action against them. I have suffered a lot even though having a sufficient patience. Please help.