Airport Authority — Lack of security, bad, unhelpful attitude

Address:

Mumbai City, Maharashtra, 400096

Dear Sir/Madam,
I am a 62 year old man. I returned from a trip overseas to Mumbai airport on the night of May 8th and was waiting at the oversized luggage counter to collect a slightly larger bag. At about 1115 p.m., a man came and started abusing the Malindo airline girl that his luggage had not come and he was missing a shoot the next day as his camera was inside the checked in luggage.
He got physical, took her mobile phone and was about to beat her. I started shouting at the man and he came to beat me up too. I backed off. As no one else came to the rescue of the poor girl, I went to the customs Hall next and informed the customs sipahi plus the PRO who asked me to go and contact the Sahar police at the police station. I asked him to call CISF and he mentioned that he had called, I am not sure whether he had really done that. After coming out of the customs, I stopped two CISF jawans and requested their help. They informed that they are not allowed to go inside, however, everything was being recorded on cameras and suitable action would be taken against the agressor.
I am writing to you to suggest that security is placed or available at a one minute notice especially near the counters of the airline staff as some people become very aggressive with the airline staff and the bystanders for fear of aggression from not only the abuser but also harassment from the police and Government officers do not wish to get involved.
Earlier the police would harass bystanders who took the injured to the hospital in case of accident. Now, the law has changed for the better. Kindly create a culture and systems to help and protect your customers. Also please ensure that if some people do help, they are not only not harassed but their contribution is acknowledged.
This day also happened to be Mothers’ day which shows that we do not care to do anything even when ladies, possibly our own sisters or mothers are being harassed.

Warm regards,

Shishir B Nevatia