Airports Authority of India Complaints & Reviews

I faced same experience today.. parking fee is deliberately being charged.. no receipts are given.. authorities are extremely rude.. please look into this matter and solve at the earliest..

Dear Shweta,

AAI is in the process of revising the car parking charges in all its airports. To facilitate faster exit and faster entry in to airport, process is ongoing for acquiring land close to terminal building to enable more than one entry and more than one exit.

After the revised policy of Car parking charges are implemented in 2018, you may not have to pay Rs. 55/- for staying in car parking area for more than 07 minutes.

With Regards

Airport Director
AAI, Indore

I didn't receive any updates on my missing baggage, it has been more than 10 days.
Cathey Pacific
File No: MAACX14641
Tag No: AA278255
Date of travel: 06 Dec, 2017
From: PHX to LAX, LAX to HKG, HKG to MAA

Regards
Manikandan Chandran

प्रिय प्रमोद,

आपका शिकायत के लिए धन्यवाद । 07 मिनट से 01 सेकंड भी अगर बढ़ता है तो पार्किंग शुल्क देय है । मैं समझ सकती हूँ की कतार में खड़ा होने के नाते अगर यह शुल्क देय होता है तो यह उचित नहीं है । अतः विमानपत्तन प्रबंधन ने यह 07 मिनट फ्री टाइम को बदलाव प्रस्ताव किया है एवं सभी वाहन से न्यूनतम शुल्क (20 रु.) व्यवस्था रखने हेतु चार्ज करना प्रस्ताव किया है । यह प्रस्ताव भारतीय विमानपत्तन प्राधिकरण, मुख्यालय में विचारधीन है । अगर किसी भी समय आपको लगता है की अन्याय रूप में आपसे पार्किंग शुल्क लिया जा रहा है तो आप तुरंत टर्मिनल मेनेजर (मो. [protected]) को सूचित करें, तत्काल निवारण हेतु ।

आशा करते है की इसी वर्ष में नया नियम के तहत हम आपको बेहतर सेवा प्रदान कर पाएगे।

आदर सहित

विमानपत्तन निदेशक
भाविप्रा, इंदौर

Parking ma jo log tol par khade rahte hai jo ki parking ki ricipt late hai un ka bihaviya baat karne ka tari ka bahot galat hai and taxi car ma bathe dirvar sa aur taxi car ma bathe custmar sa parking tol ricipt chak karne wale inploy ka bihaviya accha nahi hai yaha tak ki vo jagda karne tak utar jaate hai

please do something about these complaints.

Dear Complainant,
No charges payable within 07 minutes. In case you are charged, you should immediately contact Terminal Manager Mob. no.[protected] for redress. Penalties more than 01 Lac Rs. imposed on Car parking Contractor for such illegal collection of Parking fees. Warnings are also issued to him.

AAI is in the process of revising the car parking charges in all its airports. To facilitate faster exit and faster entry in to airport, process is ongoing for acquiring land close to terminal building to enable more than one entry and more than one exit.

Please see parking charges as payable on the boards displayed in the parking area. Rs. 15 /- is not payable for Auto Rikshaw.

With Regards

Airport Director
AAI, Indore

Same thing happened to me today ie 26 Nov 2017 at 1624 hrs at exit 2. Why aai not installing cctv camera . They talked in filthy language and goondaism giri. Aai should immediate take action by filing fir against these goondas and black list s.s enterprise.

Respected Madam/Sir

Yesterday that is 29.12.2017 we arrived at Netaji Subhas International Airport Kolkata at domestic terminal by JetConnect flight 7003/S240966 at around 18:30 hours and proceed to collect our luggage from belt no 8 and was highly surprised to find that not a single trolley available within the complex along with other passengers we tried to locate one but could not find a single trolley and ultimately had to pull and push my luggage all the way to the pick up area. we were totally exhausted by the time we left in our car.
Madam/Sir I also put in a verbal complaint to the Airport Manager on the premises and she just was quite casual informing me that she had received complaints from other and that they were trying to solve but having had further discussion with others I have been told that this is a regular harassment at Kolkata Airport
Also being a frequent flier from Kolkata airport I have found majority of the trolleys in poor and defective conditions where passengers have hard time to push the same.

Hope that appropriate actions will be taken in this regard.

Regards,
Shabbir Lakdawala
[protected]

They should be punished

Same thing happene with me today ie 26 Nov 2017 at 1625 hours at exit gate no 2 slip 14388. I have spoken to aai manager, he has advised to give Dgm commercial aai. Aai should take this as complaint and fir to be lodged against the guy under goonda act. This ss enterprise engaged goons to do such things.
Aai Dgm commercial should take cogzinent of this and taken stringent action.

AAI should order SS Enterprise for CCTV with automatic time stamping at the entry point, so that the slip shall contain the vehicle no, date and time entry along with bar code, so that it should not be manipulated at the exit. Further, the exit point should be shifted near to air port, where movement of vehicles will be faster. The no of Exit gates should be increased from present three to at least five, to avoid manipulation and extortion. all the operation should be monitored from central located manned by AAI staff.

I too had similar problem in chennai airport. The number of exits are less. This is creating mess at the exit point. There is a big pileup of vehicles during peak time and the charge of Rs150 is exorbitant.

To add to my point. The toll is managed by the same s.s enterprises in Chennai as well.

Same think happen with this fruad private company should be change

PNR SpiceJet Booking PNR P81Y8M: 14 Sep 2017 Dubai-Ahmedabad for MR. DESAI

Bagage claim accepted but money not yet paid.

Just sending the mails and westing time.

Guneet Kaur Arora,
Executive - Customer Experience, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com

Such a petty

My flight was at 20.40, but the baggage scan staff dic not allow me to enter till 20.15 at Nagpur airport on 22 oct.

Announcement quality in Netaji Subhas Chandra Bose International Airport is very poor. It is not clearly audible.