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Vistara Complaints & Reviews

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Last updated Nov 23, 2022
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Vistara reviews & complaints(249)

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My checked in baggage was returned in a broken condition on 11th Oct 2022 during my journey from Chennai to Mumbai on flight UK822.

Date of Incident: 11-Oct-2022
Reference: UKBOM11635
PNR: JFOYRM
Solution requested: Cost of a new bag approx. Rs. 5000

Sequence of events as below.

1. On 11th Oct 2022, informed at the Mumbai airport baggage counter on arrival and they registered...
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Dear Sir/Madam,

I booked one way ticket from Ranchi to Delhi on flight UK752 for two passengers - ARUP KUMAR BISWAS and SONALI SEN BISWAS. The online booking was done on 10/10/2022 but the flight was cancelled on 27/10/2022 and instead of the morning flight, we were pushed to an evening flight which was not convenient for us as per our travel plan.

I cancelled the booking on the same day (27/10/2022). But so far I have not received any refund for the cancelled flight.

My booking reference number is Q5B9D4 and my case number is 14424874.

Could you process this refund to my bank account? I used net banking for this reservation.

With thanks,

Arup Kumar Biswas
Vistara customer support has been notified about the posted complaint.
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    My travel details are as under;


    My Airvistara PNR No. W3DRAH Booking date- 26.10.2022

    My Ticket No. 228-[protected] – BOM- MALE – DOJ – 3.11.2022

    Bag Tag No. 0 228 UK 248913 dt. 3.11.2022

    Flight No. UK-271 Departure 11.30 a.m. on 3.11.22 from BOM

    Brief particulars:

    I handed over my bag to Vistara Airlines on 3.11.2022 around 7.35 a.m at...
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    On Nov 6th I purchased two one way tickets for me and my partner via Vistara Airlines website. Although I entered in both of our names:
    Colleen Dray and Nicholas Douhovnikoff, both tickets came back in my name. The reservation number is PNRMK29JN. I was unable to correct this issue on my own, so I sent two requests via email to [protected]@airvistara.com and another one via their website (as I was instructed to do via their US office) on Monday, 11/8. They told me that it would be three to five days for a response and I have yet to hear from anyone. Their phone number is supposed to work on WHATSAPP, but it is not registered, so the only way to call them is to place a very expensive international phone call to India. I simply asking that someone from their company contact me via email, so we can resolve this problem asap. I have traveled the world with a variety of airlines, and have never had an issue like this.
    Vistara customer support has been notified about the posted complaint.
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      In mumbai airport rush for web check in vistara airline.But some problem of web check in bcouse of server slow. So could not travel in vistara airline.please sir refund my payment. I hope sir you are solve my problem.
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        In mubai airport vistara web check in problem because server down. So vistara flight closed and i could not taked boarding pass. I could not travel in vistara UK-843. So please sir i humble to requst you solve my problem.please refund of some amount . I hope sir you are solve my problem.
        Vistara customer support has been notified about the posted complaint.
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          On 23 July 2022, I booked a "flexible" Vistara flight ticket for Delhi to Kochi for 12 August 2022 by paying extra amount for a full refund ticket. I cancelled my ticket on 7 August 2022, expecting a full refund of the amount. However, as of 27 October 2022 the amount has still not been credited to my bank account. The Airlines has not provided a satisfactory tracking number using which the transaction can be tracked by the bank. Even after...
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          REf. PNR 5R7BAY
          MMT does not want to entertain any wheel chair passengers or senior citizens as they do not have any services for them
          Air Vistara is least bothered about serving a Senior Citizen or a Wheel Chair Passenger and makes sure to avoid them in all possible ways
          Air Vistara does not have any “POLICY” for Senior Citizens of Wheel Chair Passengers
          Air Vistara is only for the younger people who are completely...
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          Worst airline experience. For the first time I took air costars from london to Delhi. Lost my luggage. No update since then. I even tried contacting them a lot. No one is giving any solid response. I’m tired of continuously contacting them. I have lost all my items. I even placed a complaint on twitter and even there they just asked me my details and left with no update....
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          I have been requesting and following up with vistara team and requesting them to consider my request to reschedule an on hold ticket booked in April 2022. I couldnot fly as per date because my doctor strictly told me not to due to medical reasons.

          I sent an email as well but no response.

          Humble request - PNR 5HSM6L

          I completely understand the process but still requested to make an exception request...
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          I have lost my wallet while sitting at gate no 6 and didn't find. I have my personal thing in the pusre such as Aadhaar card, debit card and credit card. Kindly help to find my wallet....
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          Dear Sir,
          I had booked a ticket 2.5 years back, as due to the pandemic, all flights and travel were abandoned by the government.
          Almost 2.5 years have passed since this incident, and still, I have not received any refund for my ticket. I have called customer care many times and raised the query still no response.

          Please refund my flight ticket along with the interest amount for 2.5 years.

          Please...
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          I would like to raise a complaint against Vistara mishandling and damaged luggage during my last travel.

          I travelled on 22 August from Delhi to Bangalore, I checked in with one cabin bag and when I landed in Bangalore airport, one of the wheel of my bag was damaged but I didn't notice at the moment and left the airport without raising any complaint.

          I travelled again by Vistara on 27th August from Bangalore to...
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          Date of Incident: 10-Sept-2022 I choose a flight from Del to BBI using Vistara airlines. My booking reference number is LFLMJF.

          When I received my baggage in Bhubaneswar I raised the concern to the Vistra customer service personnel, Please find attached the complaint receipt too. The filed complaint reference number is BBIUK10088.

          In my baggage, the security lock is broken along with that my zip chain is also...
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          Team,
          I have gone through so much trouble since yesterday because of you guys, my amount of 41797 INR is deducted by air Vistara - via hdfc netbanking. The booking ID provided yesterday on calling customer care was QNPD89 . They told me I will receive a ticket in 1 hour and its been 18 hours, now i contacted them again and they said unfortunately it got cancelled as they didn't received the payment, when i gave transaction ID they...
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          I recently travelled with vistara and my luggage was poorly handled. One of my brand new trolley bag was left muddy and with a large whole at the top. Highly disappointed....
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          Dear Sir/Madam,
          Last monday[protected] we came from Mumbai airport to coimbatore, we was travelled in connecting flight, Bengaluru to Mumbai, then Mumbai to Coimbatore, i missed my luggage near the gate 49B, that s black & ash colour one, and it's full of chocolates, new lady handbags, and some dresses, i asked the airport officer, they confirmed, the bag is there, but we need the luggage in Coimbatore so they told to inform the...
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          They are calling now and Askin for mare payment or they cancle the job i already paid 6800 i want to tranfer call to you right now i want my money back...
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          I have faced the worst service I have ever had in my flying experience as the bag which I checked in at delhi for my flight UK975 was given in the worst form. My expensive Wines & Whisky liquor bottles were all broken, my all kind of clothing apparels were damaged by broken glass and whisky all over the luggage. All of my important stuff was damaged plus the level of embarrassment was faced by me at the airport due to your negligence and...
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          I flew Business Class (Seat 2C) from DEL to PNQ on July 26, 2022 (Flight No, UK971), and then Business Class (Seat 1C) from PNQ to DEL on August 4, 2022 (Flight No. UK992). ET No.[protected].

          I provided my United Airlines' Frequent Flyer No: CE867860 to the agent when checked in at the respective airports
          for both flights.

          The ticket for the DEL to PNQ flight showed incorrect No. CE8678620 (had extra...
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