Airports Authority of India — spicejet airlines

Ref : PNR : P81Y8M
Customer Name : Sanket M Desai
Travelling Date :[protected]

This is to inform you that during the travelling from Dubai to India my baggage was completely damaged. On the airport I show them my baggage was damaged but they said at presently you go and we will settle the payment. They gave me one pink receipt as proof. I have right to take the money at airport but they payed with me. I submitted photos and videos to the airline company as required on immediate basis in the month of Sept 2017.

They said we can pay you only INR 2000/- for VIP branded bag which was not possible to use for next travelling. I said no I dont want then they said we will pay you INR 3000/- for the same. As I dont want to create issue I agreed and requested them to transfer to my account. Actual cost of bag is approx AED 450/- (Approx INR 7500/-)

As I am NRI (booked ticket from Emirates NBD Bank, Dubai ) I am not having any NRO account in India where they can transfer the money, so I requested from my registered email ID to transfer the money to my father account as per my passport details. They denied that we will transfer to your account only. I provided my complete bank details but still no money credited or updates received from them.

Even though I provided all the details of my Dubai bank account they didnt transfer the money. I feel that they dont have intention to pay the money.

This is not acceptable airline standard at all.

For any further details :

M :[protected]/[protected]
Email : [protected]@gmail.com