Airtel — Airtel BroadBand Connection Cancellation-Refund Issue

nimeshkr

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Issue is regarding my cancellation payment(Ref no[protected] which is due from Airel, I was using Airtel Broadband Connection with advance Rental Payment there i requested to shift my connection to my new address but some issue was from Airtel and it didn't happen so i went with cancellation as per their request. so with going some of mail conversation they are agree to give my 3 month ammount by check, now issue is they are saying we are sending the check to your old address where currently i am not staying. First they agree to give my payment to my bank account directly where they asked to provide all bank details i gave them that also and got confirmation mail from Airtel that you will get money in next 4 days but after 8 days also there was no mail no call nothing from Airtel end, so i mailed again and asked then they replied we are not able to process your ammount through net banking we rae sending the check after that I have dropped so many mail about that saying that this request was for shifting the connection to new address so i will be not able to recieve my check at old address please accept my new address but i have not get any confirmation mail with saying that this is okie or not. Its already 2 month and still there is issue going on with my payment i dont know how to talk with Airtel if you are calling their represntative will say something else, when you are dropping mail you mail never get clear reply what you have aksed just some technical answer thats it. This is how it is going from last two month, 1 and half month has just gone with mail conversation where first they were not ready to give my money back once this fight got over now this payment issue is started. I am totally frustated dont know whom to drop the mail whom to call. Please help me with that, if you can.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kumar,

This is with reference to your post dated 20 July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kumar,

This is with reference to your post dated 20 July 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Gowtham A

I have filled a online form for new broadband connection in banagalore and paid through Credit card an amount of Rs.1000 on May12th. Due to feasibility issue the connection could not be given . They told me that it will be refunded in 21 working days or in NEFT in 7 days. Now it its 3rd month and still waiting for my money. i have 150 mail conversation with airtel appelate and 100 with 121 airtel mail . i had wasted calling more than 20 times . i have mails telling that refund has been inititated. Still rs.1000 has not been refunded to the account. This is how airtel cheat in refund matter.

account number - [protected]
Online Aplication number - ONBANGA01101372

nimeshkr

from Mumbai, Maharashtra

Hi Rakesh,

I have already drop mail to: airtel.[protected]@airtel.com

Please find my account details:

Account No-[protected], Its 3 month i didn't get my money but i got always confirmation mail saying that we are processing.

so if you can do something from your end please check and also don't forget to read my below comment as its is 3 month experience from airtel:

every time I am just getting mail or call only like update the details we will send your money within 1 week then again there will be mail sorry for inconvenience we have already processed your money.

I am just fed up with Airtel, i just want to ask one question r u giving my money or not?

First they asked me give me your account no we will process through Net banking then there was mail not able to processed so confirmation mail was i am sending your check, i replied that mail with saying Sir send me my check to my address as this cancellation is happen because Airtel was not able to give me the connection and I requested for shifting the connection so its sure i am not staying at my old address and i confirm this message at least 4 times by mail but no they process my check as per my old address only and then they canceled it saying that you can receive your check any where else.

So again i got call and mail from airtel.[protected]@airtel.com and they asked my bank account details and on the call they told me we will process your money through net banking and its is 1 week but no repose.

Seriously Now i don't have any believe on airtel its like they want to frustrate you and in end you will say man keep my money i don't want it. I think they do same for all.

But for the matter i am not leaving you Airtel i will go with my word every where in social network and will let people know about this.

Let people know about this how billion worth company doing this kind of work.