Airtel Complaints & Reviews

I was originally a prepaid customer and had shifted my number to postpaid in order to link my aadhar card. On wanting to shift back to prepaid, they had told me that it would take 2-3 days, after which nothing had happened thus we went back again and were told that it would take an additional 5 days. I was called by airtel to pay 72 rupees for the billing period of this month (Even though i had requested to be shifted to prepaid after paying the bill amount for the month before and all my dues were cleared). I complained that this additional bill amount was due to delays on their part and was not my fault, but the lady insisted that my number would not be migrated if i did not pay the bill that occurred during the "processing time." so i paid the required 72 rupees yet nothing happened. Since after this waiting period still nothing had happened, so we emailed airtel and were told that it would take another 4 working days. After these were also up, we emailed yet again and were told that it would take another 4 working days. At this point we were getting frustrated but we continued to email, and started getting calls from marketing people at airtel asking us why i wanted to shift from postpaid to prepaid. Ultimately we were told it would take another 24 hours. After 24 hours we were told it would take another 96 hours. After this time had also elapsed, airtel called and said that the original prepaid sim they had issued had some "defects" and they needed to give me a new one! We had to go back to the airtel office to collect the new sim card and return the one they had originally issued. After this we were told it would take another 24 hours but nothing happened even then. Ultimately, the entire process has taken 21 days and nothing has happened!!! Airtel kept calling me telling me that it would migrate within 24 hours and no emails have helped. Airtel also sent a message that my new sim would be activated within 24 hours but yet again, nothing has happened. At this point i am fed up and am thus filing a complaint against airtel. I will not be paying any "dues" due to the absurd delays on their part and need my number to be converted to prepaid immediately!

Sir/mem,
With regards we are facing much indoor network problem in my location area. I have complaint many times but nobody resolve this issue.
So please resolve this issue as soon as possible.
Thanks...

My location- village and post mohanpur-mamraijpur thana-kant district shahjahanpur uttar pradesh,
Pin-242223, mo. No.-[protected]

Hi,

Worst customer service ever. For a simple thing you're creating such a big ruckus.
I wanted to change the name on my sim card from my friend's proof to my proof. Without give me any prior info they gave me a new sim, which i had to find out on my own, as my phone suddenly didn't have any network. Once i got the new sim, my data stopped working, which i had opted for since the beginning, i had to call them 5 times (20minutes everytime) to get this sorted, but they blocked my sim instead of solving this. Now i have gotten another brand new connection, which is active but the sim is not working, i can't make any calls, use internet, or do anything. I had again registered another compliant for this and they said they will rectify the issue in 48 hours, but when i ask for a status update, they said the complaint is closed, and they have to raise another ticket for this. So i thought i will port my connection to some other company but i am not able to do this as well as they guy who gave me new sim, had to complete his monthly target of new connections, at the expense of the customer. Now, its been a week my simcard is not working. [protected] (Airtel) is my number and [protected] (Jio) is my alternate contact number. And the best part in this whole thing is that have sent me a bill for not using my phone as well..
This is the heights of stupidity, irritation, frustration and treating your customers like crap. I request you to kindly look into my complaint and resolve the issue asap or please help me to port my number to any other network.

Regards,
Monesh r

Dear sir/mam,

I rashika khot having airtel dth connection more than 3 years and request you to stop the service immediately and refund the deposit amount and recently recharged amount rs.500. The reason behind this is, recently i experienced the very poor and disappointing customer services from your side and not at all responded from the issue raised. This is the worst services which i experienced in my life. I am very happy if you stop the service and refund the amount as mentioned above.

Thanks in advance.

Best regards,
Rashika khot
[protected]

I have deposited rs. 560/- on[protected] with regard to landlinebroadband connection [protected] in the name of param jaiswal in machine of airtel money load cash situated in store of airtel sector 15 huda market. But machine has given me a receipt of rs. 50/- only. I talked with mr. Ankur airtel representative immediately he asked me to contact next day. I went again on[protected] and met with mr. Ankur to solve this issue, he did not cooperate me and again asked to come on sunday. Neither my money of rs. 560/- refunded nor adjusted in the bill payment of abovesaid connection. Kindly refund the money. I have not also given receipt of rs. 510/-.

I am a very old aged customer of airtel from chennai, currently in bhopal on holiday.
I wanted additional talk time. I went through the best plans available and took a pack of rs.199 on 8th november 2017 which promised unlimited local/std for 28 days with some data as well. There was lack of transparency in the sense that we were later told by customer care that the benefits promised were not available when the phone was in roaming. Cleverly, this is not explained in the features of the scheme.
As i did not get any msg for the payment made on 8th november immediately, i once again took a pack of 199 on 9th november. Meanwhile, pack for the payment made 8th was received, i have not got any confirmation of the payment made on the 9th. My credit card however shows the amount spent.
Since i am 80plus and travelling alone next week, i opted for a talktime of rs.150/- on 11th november through internet banking. The amount has been debited from the account but it is still not reflected in my balance after about 3 hours.
I decided to call up customer care. An executive picked up and informed me that the recharge was unsuccessful. He reiterated the same thing ten times. While i kept telling him that this fact was already known to me and was the reason behind my call, he still could not help me in anyway and appeared totally helpless and uninformed. He could neither escalate the call nor give me the contact no/email id of the next senior person whom i could contact. Ultimately while i have spent money multiple times on increasing my call time, i have neither received the service nor any satisfactory reply to the utilization of the amount spent in favour of airtel on multiple occasions.

I would like to know
1) does airtel has only one person of a call centre responsible to customers complaints in chennai? Is there no responsible employee of airtel who could be contacted for complaint redressal.
2) is there a need to have a customer care centre, when the executive is clueless about helping the customer?
3) does airtel believe in harassing its customers? Does it not believe in transparency?
4) will a customer have to take to social media to redress his grievance?

To top it all i get a message hoping my complaint stands resolved with ref noconrc[protected]
When the executive at the customer care centre of airtel does not want to take any pains to understand the problem, how will the customer ever be satisfied?

Dear sir

I am a customer of airtel with [protected]. Sir many time put the call and message oh airtel customer care service that please link your aadhar with no cost. But when i link adhar in jwalamukhi (Himachal pradesh) on retailer shop they ask for money 20 rupees per number link to aadhar and 20 also 20 for sim card upgradation for 4g. Compaby do for customer but retailer get the advantage from them. Charge from innocent and poor people's. If it is a justice site for customer services. Than please check from where my aadhar linked and check them in a customer fame. Iretailer shop is in isbt jwalaji.
Regards
Airtel customer
[protected]

Sir my name is suman prajapati mobile number [protected] please give me my last 7 days call and sms and other balance deducation detail because i don't get this on my number and i don't able to connet with customer care number so plz send my information at [protected]@gmail.com my e mail address thanks

This is not as big as it seems but from a perspective of retail investors it is a big issue. Let me brief it first, i started using postpaid service of airtel 6months ago with great expectation but this company proved me after few months. My 4h became 1g and charges become 4times. This was shocking experience i have received ever from any telecommunication company. I chose to go for 499 plan without exhausting my monthly limits i am paying amounts like 3k. Last month i talked to customer care, they apologize for wrong data charges and waived of approximately 2k. I cleared remaining balance. This month again i got 2k bill having plan of 499. This is absolutely rubbish and unexpected from big name like airtel. Kindly help me out to get rid of this problem without paying extra charged things. After clearing last months due amount, they say it has been added to this month hence charges are high for this month. Absolutely no sense. Do needful. Wanna raise this issue.

I was using jio for internet but before 1 day i had recharded for aitel 448 plan 70 days internet. But getting the wost speed worst sound quality. Even i had complaint at coustomer care but they didnt taken care.

Not getting value for money.

Guys think before recharge in airtel. Even they are charging very high. I had recharged for first and last time. And will now not repeat my bad decison.

Bloody bull # insurance. They say accidental damage is covered. But if the phone slipped out of your hands and dropped on floor they say its improper handling and rejected the claim. They are just looting rs.99 from every post paid customer in the name of insurance. I simply felt cheated and fooled by these mnc crooks who take our hard earned money by promising everything is covered and then lastly coming up with lame reasons. I had enough and i have decided to change my service provider. Please dont get fooled by polite words they use. There language will be different when you raise a claim. Please stop trusting these insurances.

Check out the images i have attached. Both sms and email. They have not even explained me anything in the email.

On my mobile [protected] i received a message saying 244 plan with airtel to airtel calls and 1gb/day data for 70 days. There was no mention that i had to recharge the sane day. Next day ie today i recharged for 244 but got only total 1 gb data for 28 days. Though on my no still offer of 2 gb data for 28 days is showing. I tried to talk to consumer care but it was not resolved. I requested them to either provide me the promised pack or transfer the excess amount to my balance. Plz. Hum resolve

दोस्तो इस आडियो को जरूर सुने । मैने एअरटेल का डीटीएच कनेक्सन ले रखा है। अक्सर एअरटेल से ऐसे काल आते थे, मुझे लगता था कि शायद ये काल प्रमोशनल काल है। अक्सर जब मैं एक माह का रीचार्ज़ कराता था तो 6 से 7 दिन समय से पहले रिचार्ज खतम हो जाता था। मैं इसे यह मानकर कि शायद मेरी याददाश्त गलत होगी, मै मामले को नजरंन्दाज कर देता था। लड़कियों की मीठी आवाज़ में शायद ऐसे काल आपको भी आते होगे और ये काल आपको लगभग 50 से 60 या अधिक का चूना हर माह लगा रहे है । एअरटेल जैसी बड़ी कम्पनी कैसे डकैती डाल रही है, इसे सहजता से न ले बल्कि गम्भीरता से लें। सबकी रकम मिलाकर करोड़ो की लूट है। पिछले महिने मेरे साथ एक ऐसा वाकया हुआ तो मैने सब चेक किया तो पता चला एअरटेल की इन लड़कियों ने मुझसे झूठऔर फरेब कर मेरे रीचार्ज रकम से 60 रूपये डेबिट किया है। मैने उनके काल सेन्टर पर उनके बड़े अधिकारियों से शिकायत की और उन्हे सचेत किया कि ये लूट बन्द कर दो नहीं तो सोशल मीडिया पर रिकार्डिंग वायरल कर दूगा। उन्होने वादा किया कि अब ऐसा नहीँ होगा और आस्वस्त किया कि 48 घण्टे में आपका पैसा क्रेडिट कर दिया जायेगा। मै शान्त हो गया और भूल गया। मुझे आश्चर्य जब हुआ जब समय से एक सप्ताह पहले मेरा रिचार्ज खतम होने का नोटीफिकेशन चमका और डीटीएच सेवा अचानक बन्द हो गयी। मैने तुरंत काल सेन्टर को तुरंन्त फोन मिलाकर मामला उठाया तो पहले तो उन्होने टाल मटोल किया जब उनके खिलाफ ठगी की एफआईआर दर्ज कराने की धमकी दी तो देखा दो मिनट मेरी रकम क्रेडिट कर दी गयी और डीटीएच चालू हो गया। बात छोटी लग सक्ती है और कुछ लोग कह सक्ते है मेरे पास शायद यह सब करने का फालतू समय है। एक माह बाद ऐसी ही काल आई तो मैने रिकर्ड कर ली। जरा सुनिये और ठगी का नमून देखिये। अगर उचित समझे तो इस मैसेज के साथ अपने सभी ग्रुपों में फार्वड कर दें शायद आपकी छोटी जागरूकता ग्रहको के हित मे कोई बड़ा कदम साबित हो। आर सी बाजपेयी मोबाइल नं0 [protected]
Audio Clip can be provided on whatsapp or email

Dear sir,

When i am living in meerut (Uttar pradesh west) city i am using a airtel number [protected]. At that time i registered this number to

https://resident.uidai.gov.in/verify-email-mobile?p_p_id=verification_WAR_rpveri...⇄

Aadhaar number

Or
Mobile

[protected]

Enter security code
Text to identify
Unable to view or read? Try another.
Get one time password
Enter otp


Verify otp
The otp is sent to your registered mobile number. Check your mobile

I lost my number and i visited to airtel store they said your number is not registered on aadhar so you cant get...
How this possible when aadhar web page says otp sent on your [protected] number.

Show me way to get my old [protected] number.

I applied for broadband connection through online system. I also got the response call from your end and i was informed that i am eligible for getting the connection and someone will come to check the feasibility and collect the documents.

I got the call from your representative and i was informed that there is no feasibility in our apartment to provide new connections. I don't understand why no connection is not possible, where there are many flats having airtel broadband connections.

Not working of my inter net connectionfrom last 10 days and telephone line also
i request you plese cheque and start our connectionas early as posebuly

from
rohan v. Thakkar
2801, revona b, hiranandani heritage, poiser bus depo, kandivali west,
thanking you.

My name is vishnu kumar, my mobile number is [protected], i have done upi transaction on 28th october of rs 25000 through axis pay application but that transaction was failed and money debited from my airtel payment bank but still that money not reversed not one is helping me neither airtel not axis pay
Beneficiary vpa vishnu.[protected]@pnb
From vishnu.[protected]@axisbank
Airtel transaction i'd is [protected]
Axis pay transaction i'd is[protected]
Please help me

My airtel number has been changed from prepaid to postpaid on 27th oct 2017. I am not able to do televerification. I have raised complaints. Nothing sorted my issue. Every time i am getting a message airtel technical issue, we are working on it. Because of which now i am neither a prepaid nor a postpaid airtel customer. Every time i call my friend's mobile.

3 months before I have complained about network, still no improvement.bad service .place Goutam nagar.pin -110049.i have already called more then 10 times.the coustmer service person don't give valid information. Even I try to change my network that also they r cancel it .

Dear sir,

This is legal notice before approaching consumer forum

I am your customer i. E. [protected] and you are cutting my balance unnecessary whereas i am not taking any extra service. Today i have taken 10 rs. Talk time from your side which was also cut. Therefore, refund my 30.00 rs. And 10/- rs. Otherwise i will move to consumer forum. As an advocate, it is my duty that you do not face legal proceeding from my side.

Thanking you

Narendra kumar sharma
Advocate