| Address: Rohtak, Haryana, 124001 |
I got a message from airtel in early hours yesterday which displayed "lifestyledressingroom service has been activated @ rs99.0 for 30day (S). Txn id s[protected], 09aug17 05:38. Service will be renewed after validity expiry. To use, click http://a.ldr.mobi (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"
But the fact is, i never made any such request. I was sleeping at that time. This is not the first time when airtel deducted my balance for some activation which i never asked for. Last time a deduction of rs. 30/- was there, that too before 4:00 a. M. Obviously i was sleeping at that time and got a message "thank you for making a request for activation" which i never made. They don't even provide any way to talk to their customer care executives which was there initially and their toll free no provide no means to lodge any complaints. Customers after spending so much time on their toll free no, in general engaged in his/her activities afterwards and somehow forget about the issues as the same was happened with me in previous incidents. This is the way airtel provide service to his customers.
Airtel customer support has been notified about the posted complaint.
Please see the attached email and a photo of whatapps which was sent to me by one of your alliance partner thinking that I am still not on airtel network. There are two concerns that I would like to raise here:
1. You as airtel customer service dont have details of discussion which I had with your alliance partner before moving to airtel. This resulted me in having misguided by your alliance partner. You dont seem to have plan which your alliance partner is selling to the customer.
2. How can you leave your customer at such a vulnerable stage where the commitment made to the customer is not fulfilled?
Even this alliance partner of yours was not ready to share any details or send information on email Finally when he did, he sent it from gmail and shared the details on whatsapp and not sure whose number is that. They dont want to keep evidence of any discussion they had with customer and this is how typical behaviors of all your alliance sells partners are. And I feel they are only in business of trapping customers.
If you are looking forward to have long term relationship please change the plan to 499 with 15 GB as it was promised else reduce the billing to 399 and expect me to move out in 2 months (thats the locking period for porting now, I will go back to Vodafone if you fail to change it). In todays competitive world it is insane on your part to change so much for 7 GB data.
Regards,
Ranjit