Airtel Complaints & Reviews

We are using Bharti Airtel Broad band services for more than four years. (account no[protected]. We'll be utilising only broad band services and we wont use land line for communication. Intially we started with 599 plan and then upgraded to 699 plan.Now the plan has been upgraded to 749 plan. We'll be receiving bill amount as 842(749+12.36%service tax&1% others). But from December 2014 onwards the bill amount becomes high(Rs 1065) and I was thinking that the plan might have been upgraded. But later on verifying the bills, I realised that they have added extra talk time services(Rs 199+Taxes) for our account which we were not at all requested and needed. When we contacted the customer service they said that they got our consent through phone and I asked for proofs from them. They rudely said that proofs are not available and wont be provided. They also added that extra added service will be removed from our account. Hence to conclude the matter I paid entire bill amount for feb'15(Rs 1230 along with penalty). But they've not removed the services and charging us for the service which is not required for us. Till last moth I've paid the bill for Broad band services alone regularly(Rs 842). When we ask them to remove talk time service or broad band connection itself they ask us to contact show room. When adding extra services neither they don't get any proper consent from us nor they asked to contact show room . But when I ask them to disconnect the service they are saying that we've to contact show room only. How could they add extra service&extra amount for our account without our request & consent? It is their fault and when we request them to rectify it they are not doing it. How could I pay bill for the services which we are not utilizing. I was paying the bills regularly. Due to their fault, it comes problem in payment of bills. But till last month I paid for broad band services alone regularly. Now they are calling and informing that we've to pay Rs.2718(including late payment penalty) immediately. When seeking for clarifications and rectifications they are not providing us. How come it is possible for us to pay extra amount and penalty for the thing which we never did?Its them who added unnecessary services and charged extra.This is completely unethical. Now they are asking too much amount to pay. Till now they are not regularizing the bill. I'm really frustrated after communicating and explaining them.I can provide all the payment details and billing details if required.I kindly request to look into this issue and take proper action against their irresponsible and lethargic action.

I am living near Dr. R. M. L. Hospital . Kalibari, Connaught Place area New Delhi. I am a customer of Airtel since last 12 year. Since few months, call drops frequently. Low Signal or NO SIGNAL. Please rectify the problem otherwise I will be compelled to change operator. Thanks Nayak

I have recharged my cell number [protected] on 18th May 2015 with transaction ID[protected] with Rs 449/- for internet usage (3G). But since that day I was unable to access the internet. Further, my mistake again I have recharged the number with Rs.249/- (Transaction ID ¿[protected] on 5th June 2015. But when I clicked on the internet connection option, I am getting message stating that dialling but internet connection is not established even after waiting 15 to 20 minutes. I have not expected this type of poor quality service from Airtel. If my complaint is not resolved and my account is not credited with Rs.Rs.649/- as I have not used single paisa for internet purpose than I am forced to apply for number portability considering the poor quality of service & file complain with regulatory body (TRAI) and consumer court. Awaiting for your kind response and hope that my complaint will be resolved at the earliest CC to: Appellate Authority for kind information Response from Nodel Officer: his is in reference to your email dated 6th June 2015, regarding 3G issue for your airtel mobile number [protected]. Basis your email, we would like to inform you that as per our records we have found proper usage against 3G data. Hence, we regret the infeasibility to reverse the charge in this regards. My Email to Nodel Officer Dear Nodal Officer, It unfortunate that in spite of the fact which I have brought to the notice of concerned, the nodal officer of a reputed institute is giving a false statement stating that I have used the internet data services. Kinldy provide me the statement o[censored]sage from 18th May 2015. As I have not received the satisfactory reply and service from the airtel, now I am forced to bring the matter to the notice of consumer forum and TRAI highlighting the poor and pathetic service offered by airtel. Further, I will not use the service of airtel and apply for number portability of cell number [protected] and [protected] if my concerned is not resolved immediately

Dear sir/madam, I recharged my airtel mobile number [protected] with rs 300.00 on 2nd June 2015. I used only rs 45.00 till 5th June 2015 but remains rs 255.00 deducted on 6th June 2015. I am not use any value added services and data services. Please help me.

Sir, There are thousand above people are prefer Airtel network for there mobile service. But the sad thing is we have no 3g network area at Basta Airtel tower. About a year ago when we are asking the supervisor about 3g network he is saying in one month I will give u the 3g speed. So please sir i[censored] solve my problem I will be gratefull & obliged to u. Yours faithfully Swagat Mohanty. Basta Balasore Odisha, 756029

I have requested on airtel website to convert my prepaid mobile no ([protected]) to post-paid.. One of document collecting staff Mr. Jeet mobile no ([protected]) came to my home and collect all required document along with 250/- Account pay cheque No (000003) on 30th may 2015. Still my no is not converted to post-paid, but amount is deducted from my account. Document collecting agent now not pick up my phone to provide me status. Nearest Airtel store or customer care also not providing me any status of my request. How can I get my mobile convert to post-paid ? If not possible then please revert back my amount to my account. Bellow are some detail :- Request date :- 30th may 2015 New SIM number : Already prepaid Airtel no. So no sim was provided. Amount paid as deposit and start fee :- 250/- As Cheque no. 000003 Ac No:- [protected] (Name :- Radheshyam Gupta Bank HDFC Bank) receipt :- Form No :- DLPG 052445

on 7-6-2015, i received 5 messages from airtel telling that a sum of rs -35, rs-49, rs-30, rs-35, rs-30, have been deducted from my account for subscribing services as video store, skillderby, laila, model video club, glamdivas etc. but i haven't subscribed all these services and i complained the airtel office and there is no response from their side telling that it is not their fault and they blamed me and again my balance is deducted.on 6-6-2015 and 7-6-2015 an amount of rs-200 plus is deducted from my account without any reasons.so kindly consider my request .

I RECHARGED 3G DATA FOR RS.249 VIA ONLINE ON 17TH MAY 2015. BUT 3G IS NOT AT ALL ACTIVATED. KINDLY REFUND THE AMOUNT TO MY ACCOUNT OR ACTIVATE 3G DATA.I COMPLAINED AIRTEL REGARDING THIS MATTER, BUT NO SOLUTION WAS GIVEN AND COMPLAINT WAS CLOSED. MOBILE NO [protected] I RECHARGED THROUGH SBI SMS BANKING VIDE TRANSACTION NUMBER MB[protected]

I have booked Airtel connection by 09 Jan 15. Booking no. TNPC 126952. After booking they denied of connection stating its out of their cover area.The agent promised we will receive cheque from Airtel for the paymt. I escalated to Applelate authority of Airtel who are prolonging on my reimbursement. Airtel pending a payment of 1000 is a real shame.

Dear Sir, I am a prepaid customer Airtel. My Mobile No. is [protected]. I want incoming & outgoing call detail of my no. for last three month. Please provide me detail on immediately on my email ID, my email ID is as given below:- [protected]@gmail.com

Had a bad experience with Airtel Broadband (Account no.: [protected]), I was re-billed for the already payed bills, and even after sending the receipts of paid bills, I was disconnected from the service thrice and had to deal with long-waiting customer care. I sent the paid receipts mail on May 19, and even after sending the receipt they said, payment is transferred to some other account and the internet service was disconnected thrice after that. Only good part was every time I called and went through long conversation with customer care (around 30 mins) my services were resumed for few days. Then finally they asked me to send an account statement, which I believe they shouldn't if they have the received the bill receipts. I sent that anyway on May 30th, and their support told that bills will be updated within 48 hours. On June 5th they called saying that they haven't received the bill payments and disconnected the service on May 6th. After a long call (again more than 30 mins) they agreed to take a service termination request. I really don't understand if the payments are done and receipts are sent over mail why would they ask for an account statement, and even after sending that why they has to continue with disconnections. I believe the termination of connection at least would be smooth from Airtel, so, that they said send the correct outstanding amount this time without re-billing for paid bills.

Sir I have a signal problem in our area for past 6months I ve contact many times to customer care but no response . c iam a valuable customer iam using airtel for past 10yrs . but nowadays ur service is not good . 3g net is not at all working in our area . I ve complaint many times . please severe action n resolve my problem . my mob no [protected]

Dear Airtel, Please note that have converted my postpaid sim to prepaid on 22.05.2014. The postpaid amount has closed on that day itself. Now you send the postpaid bill to me.Why should i pay.For your reference find the attached photocopy of new sim bill. If you are not converting to prepaid, i will go to other. Regards Rudresh S.J Dear RUDRESH S JAYAPPA Biller Name: Airtel Mobile Account No.: [protected] Mobile Number: [protected] Due Date: 15th June 2015 Bill Amount (Rs Ps): 365.17 Payment Amount (Rs Ps): 365.17 Pay Date: 5th June 2015

I have done recharge on 5 jun of 179 on airtel card for net scheme but the prblom id that nly 225 mb has camed in place of 725mb so my request is that i should get my full 725mb. Mo no on recharge done:-[protected] Order id no:- #FCVA[protected]

ON 31052015 I RECHARGE IN MY SAID PHONE FOR CALL BALANCE FOR RS 20/ TRANS ID [protected] AND BALANCE SHOWN ON 31052015 AS RS 15.80. SINCE THEN I DID NOT USE THE PHONE FOR ANY CALL OUTGOING OR INCOMING OR ROAMING PURPOSE TILL DATE, BUT THE BALANCE IS SHOWING NIL, SO I WANT TO KNOW HOW IT HAPPENED, WHAT IS THE HIDDEN CHARGE DEDUCTED FROM MY ACCOUNT . IS IT NOT CHEATING TO THE CUSTOMER. I WANT TO GET THIS AMOUNT REFUND IN MY MOBILE BALANCE IMMEDIATELY. EARLIER TWO TIMES @ RS 35/ DEDUCTED AS VAS THOUGH I DID NOT ACTIVATE ANY OFFERS. I URGE YOU TO STOP THIS TYPE OF HEDDEN DEDUCTION FROM THE CUSTOMERS ACCOUNT WITH REGARDS TAPAN KUMAR MAJUMDAR EMAIL tk.[protected]@ gmail .com contact no [protected]

We are users of broadband services in our office . Our landline no is[protected]. Since June 1, 2015, the broadband is down . repeated follow up are only giving assurances of repairing the faul . it is the fifth day . Our entire office work is hampered.

i have recharge with rs18 on date[protected] at 11:27am on airtel number [protected] and i got message from erecharge that you have successfully recharge with rs18 and benefit got is 185 L+N SMS validity 7 days and now airtel customer care is telling that recharge scheme of 18rs is changed to rate cutter benefit and customer get 3 days validity.. i have message from your company of recharge and benefit than why i am not getting benefit of sms.. my contact num [protected].. solve this as soon as possible of give me benefit of 185sms or refund rs18 of recharge..

WATCHOUT - Airtel does not charge per their plan They overcharge Outgoing/Incoming by 50-200% Every 2-3 days ask confirmation even in middle of night, even if you confirm they don't extend at month-end. Then delay few days & for those few days charge more quoting overseas operators as we did not extend. Many 3rd party give better options.

This is Srinivas recently i applied for porting my number([protected]) from Vodafone to Airtel prepaid at one of your store in Mathikere Bangalore. The problem is i am not able to do any out going calls after activating the number. Even I am not able to recharge my account balance i have tried both online and visited Airtel store. If i call to porting customer care i.e[protected] they are directing me to visit Airtel store and if go to customer they are blaming on technical problem. I don't understand what's wrong. Please find all my details below: Mobile Number : [protected] Name: Srinivas Prasad J Porting Code: VX429316 Date of Application: 30-May-2015 We are very sick of your customer reps.

In the Air-tel postpaid plan they are charging like anything. Airtel postpaid is No.1 fake company, they are doing all fake activities in Postpaid number since many of them wont check their bills because its very confusing. I am affected a lot because of the Airtel. My Plan * 1350 Local Mobile Minutes * 325 STD Mobile Minutes * 1.18GB 3G data * 200 Outgoing Roaming (Local+STD Mobile) Minutes * Daily 100 Local And National SMS Free @ Rs 99 All local calls : 0.40 paise Number : xxxxxxxx99 Outgoing calls : To Airtel - 6:46:10 To Other - 8:38:03 Total : 925 Minutes - Number : xxxxxxxx66 To Airtel - 05:14:27 To Other - 07:28:36 Total : 764 Minutes Net Total : 925+764=1689= I have 1350 free minutes. Now I have to pay only for 339 minutes which is equal to Rs.135.6/- (339*0.40paise) You have charged, Number : xxxxxxxx66 Outgoing calls : To Airtel - 146.40 To Other - 211.20 Discount = 108.08 [protected][protected] Net after discount = 249.52/- Number : xxxxxxxx99 Outgoing calls : To Airtel - 203.20 To Other - 260.80 Discount = 148.80 [protected]-------- Net after discount = 315.20/- TOtal xxxxxxxx99 = 315.20 xxxxxxxx66 = 249.52 TOtal = 564.72/- You have charged Rs.564.72/- instead of chargin Rs.135.60/- What a fake company you are, DO I need to check for everything. Its completely fake, fake and fake! Contact me @ [protected]@gmail.com