Airtel Complaints & Reviews

Since many days i am Receiving Fake Call From Airtel Office Hyderabad, stating that i need to pay postpaid bill for some other alternate number. But i don't have any other postpaid connection & also my number is of Corporate connection which i got this from my company Huawei Telecommunications (I) PVT. Ltd, i'm using since Month of Feb-2012. Many times i told to the person whoever is calling that i am not responsible, but they are keep on... calling & Harassing me to pay bill. i don't know how come Airtel people are doing again & again.Today morning also i got a call from number [protected] named shirisha stating that she is an Airtel Executive calling from Hyderabad Airtel Office & asking me to pay bill of some other person named Lalitha Padmavathi. i don't Lalitha Padmavathi no relation with her,but again & again getting calls from airtel, also they are not giving the number of her. Kindly Help in this issue

Hi,
I've purchased Airtel DTH HD DVR package on 31st March, 2013. I got installation done after 3 days, That is 4th April, 2013. My package is still not activated after 24 hours of installation. Customer care response has annoyed me a lot.

Either activate the package with immediate effect or refund me my money.
My customer id is - [protected]


Regards,
Krunal

My Customer No [protected] . Have raised my first request to re-install my Airtel

Digital TV at my new locaion last Friday and the requet no is 29456353. No one called

me or attended to this. Then again I called them and raised another request after

expalining and complaining to them that my first request is not attneded to and they

raised another request and the request no is 29501760. Against this request too no one

called me or came to install my equipment.I callled them again and spoke to their

escalation manager and they promised that it will be attended to immediately but until

now no one bothered to call me to resolve my issue. To my surprise I just received an

SMS stating that my second request is resolved. But until now is not resoved and there

is another request under 29536978 is raised yesterday.

Hi,

My mobile number is [protected]. Somebody has registered my number by the name of Arun Kumar Aggarwal for an Airtel Broadband Connection. Now that person has not paid the bill, and the Airtel team keeps on calling me. Everytime Airtel team Calls, I tell them that I am not Arun Kumar Aggarwal and please stop calling me, but they still call me daily.

They have called me 50 times and everytime I deny they still call me again. Yesterday, they called me and I was so irritated that I told them that yes I am Arun Kumar and go to the registered address and collect the money.

Today[protected] they again called and when I told their customer care executive that I am not Arun Kumar Aggarwal, he told me to tell him my name, otherwise they will keep on calling me. I told him that I dont want to disclose my name for privacy purposes. He abused me and disconnected the call.

The number from which I received call is[protected] and it was received at 3:34pm. The name of the executive was Vikram.

Kindly a strict action be taken against that person.

Regards

Airtel company had activated Internet on my mob. No. ([protected]) without my permission. I talked customer care, they told me , “bcz u bought a new mobile set so company has gifted internet for 1GB for 1 month , I asked them after 1 month & after 1 GB wat will be the procedure to deactivate internet . then they said after given usage & given time company will automatically deactivate your internet service. Now they are saying that ur usage is more than the gifted & u hav to Pay.but they should have deactivate the service after the gifted data .i did not send any request to activate the internet service. they are continousely harassing me.
Thanking You
Vivek Kumar.
[protected]
Patran
Dist. Patiala
Punjab

hleo sir / madam

yesterday i purchase a cupon of net pack......while i screatching ths it was crashed ..plz hlp me...its serial num is [protected]
my num is [protected]

plz hlp me
thnkew

SIR

I AM ANIRUDDH TYAGI FROM AGRA SIKANDRA I HAVE 2 AIRTEL POSTPAID CONNECTIONS NO.([protected],[protected]) IN MY NAME.IAM USING THIS NUMBER [protected] FROM LAST 4 TO 5 YEARS NOW SUDDENLY YOU HAVE CONVERTED MY POSTPAID NUMBER INTO PREPAID WHY?
NOW I SPOKE TO PERSON IN YOUR OFFICE NAME MR. VIVEK AIRTEL OFFICE KAMLA NAGRA HE TOLD ME ITS BY MISTAKE AND IT WILL TAKE TIME AROUND 3 MONTHS TO GET BACK SAME NUMBER INTO POSTPAID.THIS TYPE OF WORK DONE BY GREAT LEADING COMPANY IN INDIA IS REALLY NOT GOOD AND THEN YOU TALK ABOUT CUSTOMER SATISFACTION .
SIR I REQUEST YOU TO LOOK INTO THE MATTER BCOZ NOBODY IS GIVING PROPER RESPONSE.

REGARDS
ANIRUDDH

I have been using airtel past 4 years and paid few lakhs as my bills too. Being a loyal platinum customer, I wouldn't expect the company to play cheap tricks on me. As we all know that airtel provides a cash back of 5% on postpaid bills paid through airtel money. I got my cash back initially for a month or two. Airtel also mentioned that they give a cash back of 20% on bookmyshow.com bookings paid through airtel money. I never got the cash back after my first few transactions. Neither for the postpaid bills I paid nor for the bookmyshow.com bookings.
I also spoke with the customer care representative, one guy says that the offer doesn't exist, another guy says u r not eligible for that offer and the other says I will get the cash back after 7 days - The same company representatives, speak with different tongues. But i made the transaction with book my show on 3rd Feb 2013, It's been 2 months and not 7 days. I hope you either educate the call center representatives or be more transparent with your offers.
Whatever it is, the headache is on to you. But fix my problem soon. I wish to shift my network than arguing with your uneducated customer care representatives.
My number is : +91-[protected]
My name is: Prasanth Chakravarthy.
Fix the problem - atleast to make your revenue
or lose a customer.
I expect you resolve it soon

Regards,
Prasanth Chakravarthy

Hi,
I have airtel Mob postpaid connection([protected]) but later on not satisfied because of network problem and did't get speed in GPRS internet. I processed for MNP to BSNL. But Airtel ARC and customer care don't get me out from Airtel. They called me numbers of time for additional discount offers and etc.. But not process my MNP request.. They took almost 20days. Because of lack of MNP procedure my UPC code expired. As i generated new UPC code, they automatically generate new problems like CUG activated and etc... So, please get me out from this problem as soon as possible. Thank you.

Today i have got a msg stating that voice pack have been activated..i haven't got any clue how it got activated.Moreover 30 rupees have been deducted.I tried to call customer care,even tried to have a chat with your executive..but no joy..please deactivate this voice pack and credit the amount back to me..looking forward for your response.

MAHESH KUMAR SARAF – AIRTEL DTH ID [protected]


It is quite unfortunate that service provider like Airtel is lagging in customer satisfaction and exploiting their helplessness to its advantage.

I got my Airtel DTH connection on 24.11.2012. I wanted the dish antenna to be installed on the front wall of my ground floor house as other’s had done, but the service engineer insisted on installing at the roof top stating that signal would be better. I didn’t object as they are professionals and know better than me. However, the cemented wall / bar on which they wanted to install the antenna was very thin and, therefore, not suitable for installation as 2 of the 3 nuts would have to be screwed on the edge of the wall, thus weakening its strength. When I objected, they assured me that it will remain intact and even if anything goes wrong they will reinstall. I had nothing to object then. However, while they were installing the cracks developed on the wall, as feared. Still, they insisted that nothing will happen and that they are there to set right the things. I accepted.

On 28.03.2013, there was a squall and the antenna got uprooted from the same two places where cracks had developed and was hanging on one nut/screw only. The signal was lost with error code - B001. Despite repeated efforts, I could not get their customer helpline numbers the same day as they were busy. On 29.03.2013, I spoke to the executive, Mr. Hassan who told me that Rs.250/- will be charged for reinstallation. When I narrated the whole installation story he transferred my call to his senior, Mohd. Tarif. Mr. Tarif lodged my complaint under ref. no.29428908 and said that I would get a call from their office within 4 hours. When I did not receive their call even for 10 hours, I called them up once again. This time Mr. Akhilesh was on the line. Again, I narrated the whole story including the installation part. I was told that I should have brought the matter into their notice then itself when the installation was taking place as those were the outsourced agency staff. I questioned as to how do I know that they were outsourced agency staff when they were wearing shirts inscribed “Airtel”. Mr. Akhilesh then told me that he would register my complaint and get the antenna installed at the same place as relocation would cost me Rs.250/-. I insisted installing at the same place won’t be tenable and I will have to call you again & again. Also, charging Rs.250/- is unethical on the part of the Airtel keeping in view the facts I have stated. However, finally I agreed to get the same installed at the same place. My complaint was registered under ref. no.29445435.

Next day i.e. 30.03.2013, I got a call from telephone no.43046026 that the man will come to attend to our complaint between 12.30 to 1.00 p.m. When no one turned up even up to 3.00 p.m. I called back on the number. A lady picked up the phone and told me that I had refused to get the antenna installed as I was not willing to pay Rs.250/-. I said, where is the question of paying Rs.250/- when antenna has to be installed at the same place and that it has not to be relocated. To my surprise, she mentioned installation at that place is not possible and that you will have to pay Rs.250/- for relocating the same. Without visiting the spot by any of their staff she mentioned that installation was not possible at the same place. It clearly implies that either they would have recollected the installation story on seeing my address as this is not a very old case or wanted to exploit the situation. I called back at the customer care without any positive results.

It is not a question of Rs.250/- as this is a very small sum. I am not willing to pay meager Rs.250/- because their demand is unjust as, instead of finding fault in me/customer, they should have deputed their own engineer to supervise the work done by outsourced agency staff. A customer is not a technical hand and, therefore, it becomes the duty of the service provider to ensure that the work done on its behalf is perfect. I had paid the amount to Airtel and, therefore, can hold Airtel only responsible. Outsourced agency staff fooled me. They never mentioned that Rs.250/- would be charged for relocating the antenna nor airtel staff mentioned to me. Had I been informed earlier, I would not have allowed them to install the antenna at that place.

To sum up, I can only say that Airtel is exploiting the situation knowing well that the subscriber has already paid for the set top box and monthly subscription and, therefore, won’t change to any other service provider. This is unethical business practices and won’t last for long. Persons like me won’t succumb to such extortion tactics and rather prefer switch to other service provider by shelling out another Rs.1500-Rs.1600. Mr. Sunil Bharti Mittal must not forget that it takes years together to reach to the top and seconds only to touch the nadir.



MAHESH KUMAR SARAF
[protected]

Have same problem .. get Rs 401 plan (399) e-recharged on 29th march 2013 with message successful time 2:47pm Transaction ID[protected] with 30 days validity..
Still nothing is there as today is 3rd April.. I called them on there paid no. and it cost me around Rs. 200, as executives and supervisors are typical non-sense people know nothing.. only taking time to resolve ny problem in 24 hours.. then in 7 hours, then in 30 minutes..
I totally spend Rs. 600 for a bbm plan activation..
I got call from 1 supervisor from no. [protected] and told me will resolve my problem till 7 O' clock in the evening and will call again..
No call and no plan activation

Very Poor and ridiculous services airtel blackberry is providing.. Treating us like dogs after taking money from us..
Hope for the best..
IMEI : 354908.04.622140.0
No. [protected]
Hope if there is still anything to do..

I had opted for A la carte plan on 28 March 2013 and after 2 days of service some of the channels were removed without my concession and a new channel had been added. I have tried calling the Customer care representatives several times and after sending numerous mails, I still haven't received any solution for my problem.

i want my prepaid phone number [protected] call history.ang msg incoming details pls send me the call history msg incoming details to my email id [protected]@gmail.com

We have made cash payment of Rs.1824/-(Bill no:1345 and aitrel ID:[protected]) on dated 29th March 2013.The payment was personally collected from us by Aitel staff(Mr.Ajay).But at the time of installation the installation engineer (Mr.Rajat Das) of Aitel DTH told that it cannot be installed due to not reciving signal.So he told us to buy another DTH connection of other company.But when we asked him to return our money immediately he told us to talk to his head (Mr.Saiful Modi, Salt Lake Kolkata) .On conversation with regard to refund of our payment of Rs.1824/- he told that it will be refund after 24hrs or more .Since from many times we are approaching the customer care and calling they are not responding to us.If they dont installed anything then why are they not returing us our payment of Rs.1824/-immediately.Please take a strigent action against the Airtel company and its employees for cheating us and giving fraud and inconvience service.

Mr.Nadeem Aktar.
lotus.[protected]@gmail.com

My airtel 3G datacard number -[protected] ,plan Rs. 675, 3.125 GB was giving very slow speed from past 2 days. after sending mails and calling airtel consumer care number 10 times, they have not solved the problem. today airtel has barred my connection without informing. their customercare is pathetic.Want to know whta is the issue and when my connection will again start

Hi,

I have paid 1440/- for south ultra pack (1 month free) on Saturday morning (30th March 2013).

Ashish assisted and shared one link. On confirmation I paid through credit card.
As per sale person commitment same will be installed before on Sunday 6 P.M but till date no one called back on the status.

I made close to 40 to 50 calls to 12148, 12150 and [protected] ( Ashish, Lakshmi and Mustafa naming few people ) but no one able to provide basic information on my transaction id or customer numbers neither status. How pathetic the service ..

Worse part on customer care is disconnecting the call without answering my query neither they call back nor patient to stay on line to resolve my query . Finally I got some positive response from Rajesh and Ravi where they committed to install on 3rd April 2013. I am hoping at least issue will get resolved by 3rd April.

On making close to 50 calls to get the above said information it’s really pathetic. I request you to provide proper training to customer care people. At least provide the right information in first call. As a customer we are looking for response not resolution immediately.

My booking is : 193988 and mobile [protected]

It’s my personal experience calling 12148 or 12150 is useless.. No idea why they are keeping this as toll free number ..

Request you all to think before you make the payment, i am not very sure on other DTH service but airtel is worse.

Mahesh

Hello,

I have Airtel postpaid mobile connection. I am using Govt of Gujarat, CUG plan, before 5-6 month they changed plan of mine and few others who reside in my group. They suppose to change all people plan who belongs to same group, but they did partiality.

I did too much follow up them But I didn't get any success and I have to follow this step.

Please if feasible provide me justice.

Thanks,
Parixit Patel

recent reply to Airtel customer care id [protected]@airtel.in, issue not resolved in 1 years time. Would like to sales head for Hyderabad to have a look at below chain of mails.

Thank you for your email.
As mentioned earlier, i had given Airtel 24 hours time, you have failed to fix my issue, you no longer need to resolve my issue i will change my SIM in the next 48 hours.

Today i had 10 missed calls on my number from your customer care.i have other important work to do other then receiving your calls. Request you not to flood my mobile number and stop calling my number. Fix the issue if you can, if not leave it.I consider Airtel is incompetant in solving a simple issue over a period of one year.

i am not paid your helping airtel technical team to find the cause of the issue so request you to ask your technical team not to call me, i will change my SIM in the next 48 hours, if you can resolve my issue fix it and call me, not before that.

If you have a solution for me within the next 48 hours, i would consider your card, providedAirtel pays me compensation for the inconvenience caused, loss of mental peace, waste of my time and energy in making calls and receiving calls speaking to your customer care people.If not please do not waste your valuable time in resolving my issue.

Thank you for your efforts.

Shambhavi


On Tue, Apr 2, 2013 at 11:15 AM, <[protected]@in.airtel.com> wrote:
Namaste!

We understand from your previous email, expressed concern regarding the inability to make Outgoing calls for STD BSNL landline numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We understand that this situation must have inconvenienced you.

To address your current concern, we have raised a complaint regarding inability to call STD BSNL landline numbers with the relevant team.

For your reference, the Unique Service Request number is COGCS[protected].

Our team will be contacting you by[protected] with an update on the issue.

We request your co-operation until such time.

airtel regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest.

Please do write in for any further assistance.


Yours Sincerely,
Avinash Doddmani Siddalingappa
Customer Care
Bharti Airtel limited



Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=94F719669FE0...⇄ 2 4 A 4 9 B7192FA B7296FE&refno=Qrc102041303042515368759



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 02/04/2013 02:55:01 AM
Subject: Re: [protected] [|BAL|Qrc101041316041715354920|]

FYI

details for further action:

SIM number [protected] H - 2
Duration of problem ever since i purchased the SIM on 10th April 2012
Location of problem Kondapur hyderabad
Exact address infosys gachibowli campus , everywhere in hyderabad
Originating number [protected]
Destination number [protected], [protected], [protected], [protected], all
Goa BSNL
landline numbers, i have never been able to
make a single call to any landline
ever since i have purchased this SIM
Type of handset samsung galaxy ace GT 5830i
Error message no error msg... number does not get dialed, just
gets ended teh moment i dial any bsnl landline numbers i have tried 0832 as
well as +9132 prefix, nothing is working.
Information about the concern type
Town name


i have no more patience to write to you or waste my time in calling you.So if
you have any more queries have the decency to call me.

Let me know if you can fix this issue within 24 hours, if not i not not need
your assistance any further.i will go for some other provider who can connect
me to landline numbers

Also please send me email id sales manager for hyderabad zone

Thanks.

Shambhavi


On Mon, Apr 1, 2013 at 5:25 PM, <[protected]@in.airtel.com> wrote:
Namaste Shambhavi Verenkar,

Ref: Email dated 01/04/2013, expressing concern regarding the inability to make
Outgoing calls for STD numbers from your airtel mobile number [protected].

Thank you for your mail to airtel and the opportunity to assist you.

We would like to inform you that the Incoming and Outgoing call services are
active, as per our records.

Hence, we request you to revert with the following details for further action:

SIM number
Duration of problem
Location of problem
Exact address
Originating number
Destination number
Type of handset
Error message
Information about the concern type
Town name

We hope that we have able to address your concern.

Please do write in for any further assistance.


Yours Sincerely,
NAVEEN KUMAR
Customer Care
Bharti Airtel limited



Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=57B8D92750B1
D72067ACE72955B4D93E414445B13595C0C1C0C0C6C8C1C4C4CBCD3059A0E0276C93FF 9 A
B&refno=Qrc101041316041715354920



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 01/04/2013 04:03:21 PM
Subject: Re: [protected]

This is highly ridiculous i had make this complaint almost a year back and it
is still not fixed.

i had raised a complaint with airtel almost a year back on 15th April 2012 ,
saying i cannot make calls to any STD BSNL landline numbers.I got a from airtel
customer care saying it is resolved.



As on date 1st April 2013 i still cannot make STD calls, this is the limit.I
have been a loyal customer of airtel in the past 10 years inspite of changing
numbers and cities but this response it truly disappointing.

I expected much better service from a reputed telecom provider airtel. I think
its time i should switch to one of your competitors.

Airtel you are now forcing me to
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Sir,

1month before I purchased a 3G Airtel Dongle/data card. It was not activated for 4 weeks. After I put a complaint in this forum. The person who sold it to me came to my home and gave new sim card stating that old sim card has an error. Then new sim card was activated within 1day but internet speed is 0kbps. The moment I connect, speed goes to 120kbps and immendiately after 1min speed goes to 0kbps and stays in 0kbps though the signal strength is 97%.

refer snap shot of my problem

please resolve my problem.
my 3G mobile no: [protected]

Best regards,

Sudheer Kumar
contact: [protected]