Airtel Complaints & Reviews

I took a Broadband service from Airtel on the plan , Pay for five months and get a wifi free on a Broadband plan, when i got the connection the connection guy said the WIFI won't be working on your mobile phones and tabulates. As a firmware was not ready for my BEETEL 450TC2 WIFI Modem. I asked him then please change the modem which has no such problems. He straight away told me that you have to buy a new modem for connecting other devices .

At time of purchase I clearly told the sales person of Airtel about my requirement. I want to know why that sales person hasn't told me that modems which Airtel is giving not suits your requirements and why Airtel cheats persons. Also I would like to know that if I want to connect only one device , why should I need a wifi to connect. This Incident forced me to think that Airtel using this offer to collecting the money from innocent peoples.

I have raised many complains about this issue in Airtel but no response till now.


connection details
No# [protected]
Name# Ankit Jain
Contact details [protected]

I had availed Airtel DSL Broadband connection (Airtel Landline No: [protected], Account No: [protected] at my residence in the year 2011 in the JP Nagar area in Bangalore. I applied for a shift in residence to Bellandur area in Nov 2011. Airtel customer care replied saying they cannot offer the same broadband service in Bellandur area and following this, I asked the customer care to disconnect my broad band connection permanently. I clearly all my outstanding bills till Nov 2011 and did not utilize broadband service from Airtel starting Dec 2012 as I already had moved to my new residence in Nov last week.
However instead of taking action on my request for disconnection, the Airtel representative changed the bill plan to a lower speed one in Dec and continued to bill me for the following months and the customer care was harassing me over the phone every week to continue to pay for the service in anticipation of future connection availability at my new residence at the changed bill plan. I repeatedly informed them over phone and email that I have requested for disconnection and paid all my outstanding dues and that the matter is pending at their end and I am not liable to pay anymore for service that I have requested to be terminated. An Airtel executive came to my new residence and collected the modem/Wifi router, but did not even give me back my deposit for the device in Jan 2013. When I asked him for a receipt, he said there is no receipt for return of modem and that the money will be directly credited to my account. However, I didnt receive the money and Airtel continued to send me reminders to pay an outstanding amount of Rs 2937 for the following months. In March 2013, I received a letter from Collections.[protected]@in.airtel.com saying if I dont pay the outstanding amount, a legal letter from LokAdalat will be initiated.
I promptly replied to airtel.[protected]@gmail.com, explaining the context and stating that I was not liable to pay for service when I had asked for disconnection and I cannot be made to pay for Airtel's slack and erroneous billing. I received no response to any of my emails.

3 days ago, I received another email from Collections.[protected]@in.airtel.com threatening me to pay bills or face legal action. I replied in email once again to collections.[protected]@gmail.com explaining the same story. Today, I get a threatening call from a lady representing Airtel legal department asking me to pay my outstanding or face legal action. When I tried to explain to her the situation, she didn't seem capable o[censored]nderstanding and kept repeating 'pay your bill or face legal action' as if she was a call centre employee with a script.

I am tired and exhausted with Airtel, harrassing me for 5 months now about an issue which should have ended in Nov 2011 itself when I asked for disconnection. Please take this matter seriously and resolve it.

There are thousands of such cases across India from consumers and Airtel needs to act responsibly towards its consumers and stop harassing us for money that is undue. If all the consumers would unit, Airtel would be facing a hard time setting in court for consumer complaints.

- In November 2012, I relocated to Bangalore and had asked Airtel for 2 connections, 1 for a regular connection and 1 for an iphone (micro-SIM). I was allotted both numbers, however the number for the iphone & 3G services for A (fraud number in question) was not working.
- Since the original micro-SIM was provided by the agent, when I escalated the matter on calling 121, I was told to get the micro-SIM card changed at the nearest Airtel outlet. I accordingly did so, handing back the old micro-SIM and was given a new micro-SIM for the number B, which I continue to use for my iphone. I was told the number A was cancelled after the micro-SIM was returned
- I subsequently obtained another number (C, normal SIM) from Airtel for a family member which is in use.
- Today I have come to know that Airtel has been charging me for the number A which I have never used, which never worked, and which I had
replaced with the number B. I am told by Airtel than an amount of INR 2771 is pending since November 2012.
- On account of this, Airtel has also barred outgoing calls and SMS on the other number C.
- I would like to point out out that till date, I have not received a single bill (e-bill or physical) for the number A for which Airtel today
claims INR 2771 is due. On March 29th 2013for the first time I received a message from Airtel on this subject at all. More importantly, I have never used this number and fail to understand how I can be charged.
- Let me reiterate - the micro-SIM for the number A was not working when it was given to me and was returned to the Airtel dealership for a new
micro-SIM.

The number C was once again deactivated without information yesterday and we have been crying hoarse ever since asking Airtel to show us 'evidence' of even a single mail they would have sent us regarding the non payment of dues on the fraud number. And they have been claiming to send us electronic bills via emails on an address that doesn't even exist! All this when they claim to have all our documents to prove that this number was really ours! They have been asking us for executive details etc which we never kept track of since there were some 10 different people who came to hand over and take back the non functional SIM cards, in November 2012.

Since March 29th, we have been following up with Airtel and all our explanations, emails and calls have fallen on deaf ears. Promises of 'senior appellate officers calling back in 2 hours' and 'investigations are in progress' have all been futile as they have begun harassing us again for the payment of dues on a number we have never used. As I had mentioned earlier, I recognize that this could be a case of either a
gross operational error or a case of serious fraud. In either case, the
customer should not have to bear the cost.

I had received a general enquiry from Ms.Chandni of Airtel's Andheri ( Chakala) branch which offered me Airtel 3G USB Modem Data Card
at Rs.700. I purchased the Data Card whose SIM Card No.is[protected]F and Data Card IMEI No.is [protected]
and their executive Mr.Rushabh was send by them to collect the documents.

The said person had just come to complete his call , he was neither aware of the documents , nor when and where stamp or sign had to
be taken. I kept on reminding him to take the signatures as and when form was filled and documents were being provided. but Mr.Rushabh and Ms.Chandni kept on assuring that the card will be activated on the present day itself in the evening or probably the next day morning.

But till now i am just waiting for the card to be activated and the data card to be working.When contacted reasons for non activation was incomplete documents and stamp and signature not provided. I also lodged complaints with their Managers Mr.Neel,Mr.Vijay and Mr.Ganesh but they were too busy to call back. I also tried to contact Ms.Chandni and Mr.Rushabh but was given the reasons that they are not available and they are on a half day leave.

I am not able to understand the whole scenario where and when i was wrong , whether i was wrong in purchasing the card or in providing relevant documents.

I hope strict action will be taken against those involved since this had led to a lot of harrassment to me by making wrong commitments to me and by not even bothering to provide reasonable answers.

Complainant Name :Mr.Yatin Vishwakarma Mobile No.[protected]

i need out going call detailes because my airtel mobail loss and i need number so i need outgoing call details please send me my email id [protected]@gmail.com [protected] i contect airtel custamer cer but thear not hellp full and they not hellp proper.

Hi,

Nowadays i hear/see lot of complaints with regards to the Airtel services and their customer support, since its a competitive world, i thought that one in thousand might have had a bad experience with the Airtel service/customer support.

In-fact I was one of the big fan of Airtel as a service provider, but things have drastically changed from last week, as i have purchased a 4G Wireless LTE Router for a price of Rs 4999 and opted for a 4G Post-paid sim card. It's been almost a week i got the connection and the sim card has not been activated and still am calling up every day 5 times to the Airtel customer support and its Zonal manager. Every other day Airtel Zonal manager confirms that it will be activated, but nothing happened so far, as all the promised are just the false promises just to calm down their customer for some time.

Even before buying this 4G Broadband Wifi LTE, i did lot of research in the internet about their 4G LTE service and customer support in Bangalore. I have read lots and lots of complaints on Airtel service and customer support. (e.g. Sim card doesn't get activates on time, poor internet speed, speed fluctuates, not getting the speed what Airtel promotes etc). But i did not trust those complaints and opted for the Airtel 4G with the trust i have in Airtel.

It's so dis-appointing and sad to say that all those complaints which i have seen are true and am getting punished by Airtel for my bold decision on choosing Airtel :-(...!!

Thanks,
Kumar

Hello,

IN SPITE OF BEING A GOOD CUSTOMER FOR SUCH A LONG TIME WITH CLEAR PAYMENT HISTORY, THIS ENTIRE EPISODE HAS MADE ME LOST TRUST ON YOUR SERVICES AND HENCE I WANT JUSTICE. REQUEST YOU TO PLEASE LOOK INTO THIS WITH THE HIGHEST PRIORITY AS NOT ONLY MY DIGNITY AS A LADY BEEN THREATENED BY THE RECOVERY AGENTS, BUT MY RELATIVES HAVE ALSO BEEN HARASSED FOR NO REASON.

I have had an Airtel cell number ([protected]), Broadband & Landline[protected] since the past 7 years and had always been a prompt payer without issues. In December last year (2012) I relocated to Mumbai and hence I closed down my landline and broadband connection after clearing all the dues. I made the last call at 15th December and later travelled out for vacation. I came back in February 2013 and on 18th Feb had gone to an Airtel collections center (Kharghar branch) to pay the dues and request for closing the account; however I was informed that they did not have a facility to collect the payments through credit cards. I was asked to make the payments in cash, which I wasn't carrying at that time. I went home deciding to make online payment. Incidentally, out of sheer coincidence, the very same day I got a call from a recovery agent. He immediately started abusing me the moment I answered and asked me to make the payments. He made lewd remarks at me and disgraced my character. I was shocked and I didn't understand why he directly started abusing me without even asking for my intentions to pay the dues. Not bearing his rude and disgusting remarks, I told him that I will make a direct police complaint and will ensure that he pays for dishonoring my dignity. He realized what he had done and profusely apologised for his indecent behaviour. He pleaded me not to make any complaints against him. To make up for his behaviour, he told me that although my actual usage bill till December 2012 was Rs. 7,516/-, he will settle the account for Rs. 6,000/-. I told him clearly that I never asked for a settlement and I always had the intention to pay the entire amount, to which he insisted citing my long loyalty with Airtel and prompt payment customer. I agreed to make a payment of Rs. 6,000/- as he assured me that with this payment my account will be fully closed and that he will personally take care of the request. I promptly made an online payment of the same (believing my account will be closed).

Everything was calm and quiet for a month and I had the least hint that my account was still open. I again got a call somewhere in the mid of March by some other recovery agent this time and she mentioned that we have to clear the dues of over Rs. 4,000/- that are still pending with them. I refused as I told her clearly that I had made the requested payment just last month and they promised to close my account then. I was surprised hearing the amount as just last month I had made the payment of Rs. 6,000/- and knew for a fact that I never used the phone since 15th December 2013. I refused to talk that lady as she was talking no sense about the dues (that was supposed to not exist anymore). I checked my bill and was surprised to see that even if I consider the waived off amount by the first agent, the balance would not amount to Rs. 4,000/-. By this time, I lost complete trust of recovery agents as they quoted any figure they liked. I felt cheated and dejected that a service provider like Airtel practiced such wrong methods to just extract money from their customers.

The harassment doesn't end here. This week (13th April) I again got a call from a recovery agent and he started talking abusively and threatened me to make the payments. I refused to make the payments because I lost my trust on recovery agents. The first agent had quoted a different figure and promised to settle the account and the next one was talking about an absurd balance amount pending to be paid. He repeatedly threatened to make my life miserable and also threatened to harass each of my relatives/friends. After his call I called up Airtel customer care and narrated the entire incident to them. The customer care executive (Deepak) readily made notes of the complaint (Reference No. [protected]) and he also placed a request to disconnect the number[protected]. There was no request to disconnect my number as promised by the recovery agent. He also promised a callback from someone to take care of my issue.

The next day on 14th April, I got a call from a lady saying that she cannot do much on this case and she told me that she will get her supervisor to call me back. I never got a call back from anyone after that. The recovery agents now started harassing each of my relatives and friends and every time they made a different story and threatened them to make the payments on my behalf.

Today (17th April) has been the worst day in the history of my life. Since I didn't get a call from the so called supervisor since the last 2 days, I called customer care. The representative requested to transfer the call to his supervisor but disconnected the call while I was on hold. I made more than 15 calls to customer care but each time they offered to transfer my call to a supervisor and each time they disconnected the call while I was on hold.

Then someone by the name of Mr. Rajkr Parmar (Raj Bisht - [protected]) called me today and he (as has always been with all the previous calls) directly started abusing me and threatened me to make the payments. I told him clearly that I am sorting this issue out with the help of customer care as I didn't trust recovery guys anymore. He kept insisting that we will have to make payments only with him. Out of frustration and sheer disgust of hearing all the abusive words I put his phone down. Instead of calling me back he immediately started calling all my relatives and friends and started harrassing them. He even went to the extent of calling my relative and cooking up a story that she was using my number secretively and now she will have to clear the entire dues herself. They also called my 65 year old father-in-law and used abusive language and in fact went to the extent of telling him that they got the worst daughter-in-law who steals money.

MY QUESTIONS TO SENIOR MANAGEMENT ARE – Why was I made false promises by the first recovery agent? Why did the second recovery agent NOT take any responsibility of what was committed by the first recovery agent and just quoted a random balance amount which is false? When I lost the trust on recovery agents and called customer care executive they didn’t give me any resolution and kept disconnecting the calls by promising to transfer the call over to a supervisor each time. THE BIGGEST QUESTION IS – If I can make prompt payments for 7 continuous years and recovery agents knowing which number I am available on, why are they continuously harassing my relatives and friends with false stories?????

HOPING FOR A PROMPT ACTION ON THE MISCONDUCT OF YOUR RECOVERY AGENTS AND A CALLBACK BY A RESPONSIBLE PERSON WHO CAN RESOLVE THE ISSUE AMICABLY.

My mobile number is [protected] ,last two months my account multiple times amount taken with out information,and customer care services not attend my call

Hi Team,

I had Airtel connection for with a landline number [protected] till October month, I had shifted to new location on 22 October before that I had open a ticket:[protected] on[protected] with airtel to close the connection and I paid full amount on October bill.
Airtel team not closed my connection till December.
I have open one more ticket:[protected] on[protected] then only Airtel team closed my connection.
Airtel team wives off the December month bill but still they are asking for November month bill from long time I have never used the connection from 22- October to 31- December, they why I should pay the bill?
Now I have received a mail from airtel saying pay the November month bill 765 rupee by 20 April or will be a legal letter which will be initiated from Lok-Adalat.

Airtel Account No: [protected]
AIRTEL LANDLINE NO:-[protected]_kk

Airtel mail below
================================================================================...⇄
FINAL REMAINDER FOR YOUR AIRTEL LANDLINE NO:-[protected]_kk
Collections.[protected]@in.airtel.com <Collections.[protected]@in.airtel.com> Wed, Apr 17, 2013 at 5:30 PM
To: [protected]@gmail.com
Cc: collections.[protected]@gmail.com
Dear Sir/Madam,
Name: VISHAL SINGH RAGHUWANSHI
Airtel Account No: [protected]
Regarding non payment of bills towards the above said account for a net outstanding of Rs. 765 which is not paid
from past few months. This is to inform you that payment needs to be made before 20/04/13, to avoid further legal
proceeding.
If payment is not made on or before the mentioned date, there will be a legal letter which will be initiated from
Lok-Adalat.
For further clarification, Please feel free to contact Ms SHABANA on [protected]
Please do not reply on this e-mail, for further communication mark a mail to collections.[protected]@gmail.com
Please ignore this mail if the payment is made.
Regards
Bharti Airtel Ltd
================================================================================...⇄

Thank You,
Vishal

Sir please give all call details of[protected] for the month of march and april 2013 in my mail. Thank u .

I am regular user of Airtel internet service with prepaid number [protected] , my complaint is Airtel service provider deducts money from my main account illegaly and when i want to discuss my prolem to company, they did not take my problem seriously and disconneted call by customer care person

Hello,

My airtel prepaid number is [protected].
I desperately need incoming call details for 29th of March 2013.
I contacted the airtel customer care regarding this.They asked me to msg EPREBILL Month Email. I did the same but i received only outgoing call history.
And when I asked for incoming call history, they aren't providing me.
It's a matter of life and death to me. I badly need the number from which i received the call on 28th of March 2013 as soon as possible.
kindly Help. My email adress is [protected]@hotmail.com

I purchased SIM card of AIRTEL on 7-Apr-13, for personal purpose. I was charged Rs. 45 for that. Initially I didn't see the Price written in the SIM card envelop. Later on I observed that it was written Rs. 15. Ofcourse, it is very small amount, but this shows the credibility of the service provider / its dealers.

Anyways, I was promised that my card with be activated in two days. But it took more than 7 days for them to activate. Dealership gave me many reasons for the delay like: Documentation and stamping issue (so I submitted another set of documents immediately), the person who collects the form is on live due to Ugadi and Airtel has given 2 days off to them, the person who collected my form has gone to his native home. When I asked his contact number, the dealer person told me that he will not pick the call as it is after office hours and he is at his relative's place.

When I asked why did he charge me more for the SIM card then he arrogantly told me that he has employed people on payroll, he has to take care of the shop and running expense. He also asked me to buy the SIM from any other shop who sells at MRP. I thought it is futile talking to him so I didn't discuss much with him on why he charged me more.

After much argument he gave me one manager in Airtel. He was the only person who helped me a lot and activated my SIM card on 15-Apr-13 (8 days after I bought SIM card). This shows the poor level of professionalism (the manager being an exception) at the operational level. I request Airtel to take some strong steps in improving the customer experience, especially at the operational level.

Also, although the amount charged by the dealer to me was not a very big amount, but it shows the credibility and honesty of the people who are selling the SIM card. Therefo,re please look into the matter and resolve this as soon as possible.

All I would say that my initial experience with Airtel was very bad.

Regards,
Chandan Kumar Modi

The Customer Care
Airtel Mobile Phone Services
New Delhi

Please stop sending me SMS from Celebrity Wellness Mall and stop automatically deducting subscription charges from my account. Please unsubscribe me from your list. My mobile phone Number is: [protected] and it is postpaid service.

With regret,

John Joseph