Airtel Complaints & Reviews

Dear sir,
I am an airtel prepaid customer for NCR Region. My mobile no. is [protected]. In month of July I got a SMS which for three times that on special recharge of Rs 196/- I will get a taktime of Rs 10, 1 month validity upfront and after that lifetime validity. I have made a recharge in july month end. I got a taktime of Rs 10 and 1 month validity but after completed one month I havn't got any lifetime validity. Moreover, I have to pay Rs 4 per day to extend my validity. I am talking Airtel cce on regular basis.But I'm not getting any satisfactory response from theirside.Please support and guide me in the relevent situation.

To,
Dear sir
I have not activate the weekly missed call alert but company activated the missed call alert and charge Rs. 5/week.
and also apdated in every week. i have try to contact airtel customer care but they are not responding. i have also send sms in 121. so please tell why missed call alert has been activated.
and deactivate.

Regards

vinod kumar
m - [protected]

my sir name is singh not jain

Hello, I had recharged my Airtel prepaid for 101 using MCheck Facility but I got only 5 Rs talk time. I contacted customer support then I came to know that 101 is 999 days validity recharge and i will get incoming calls for these may days. I already had my validity till 12 Aug 2010 so the 101 recharge was not required for me. I would like to get my money back. What should I do. Can I register complain and go to Consumer court. Any help is appreciated. Thanks.

Best regards,
Senthil

I call to customer care for my technical problem of internet on 1414. but after 4 days I cant connect. When I call to customer care on 14149, then answer me that try after 24 hrs. hw is possible, when company deduct 15 Rs. Per day and service is not getting properly. I cant satisfied for company service. Its company policy to solve any problem about company related, some customer care office answer me that company refund ur payment, is it possible, if yes then refund me my 4 day deducted payment Rs. 60/- and if not get properly service then close this compnay.

In addition to your concern over voice repeating on your Airtel number, we request you to resend the complaint in detail to initiate further action in this regard.



1. Address: sanajy Nagar Room NO 2 opp new bus Depo baiganwadi Govandi Mumbai 43

2. Landmark: Opp Shivaji Nagar New Bus Depo

3. Duration of problem:1 to 2 Months

4. Type of handset:2626, 6600

5. Number of signals [0 to 4]:1

6. Voice quality [Average, Good, Poor]: Poor

7. Wall type [Brick, Concrete]: Brick

8. Area [Basement, Indoor, Outdoor] : Outdoor

9. Alternate contact number: [protected]

I am not access the GPRS on my computer i am trying to Customer care number is saying Please send your queriy 130 cur what is this, this your service so bad please resovled other vice i am going to consumer court every time problem.



For further assistance or clarifications, mail us at [protected]@airtelindia.com or send your Query/Request/Complaint to 121 (Toll free).



We assure you the best of our services at all times.



Warm Regards,



Praveen K

Customer Care Executive

Bharti Airtel Customer Care



Original Message ----


Respected Sir,
My name is mohd azad i am stay mumbai at Govandi my number is [protected]
last two our three days my a/c dedcting atuomactlly the balance every day
and also i am trying the customer care number its showing Please send your
query 130 the curcter 121 i am sending my query 121 but no reponse and i am
trying to other number the number [protected] i am call yesterday at 11:02
Pm one of custmer exe not speak in proprly its more problem i am write to
manager please provide me the airtel Manager Email Id our number and also
most importent every one call me its showing airtel number you trying to
not rechber every time and also every person should me i am not hear to
other person voice i am hear to my voice repid and i am change my handset
but same problem please resolve the problem our give me the manager s
number our email id

Dear Sir,

I was very happy with Airtel when I was having your 298 celebration plan. I paid Rs. 998 for the whole year and activated your sms service @ Rs.30 (10 paisa per sms). After one year I got a call from Airtel regarding new annual plan @Rs. 1198. The executive told me the benefits of this plan and I agreed to it. After one month of activation, I got a bill from Airtel where I was charged Rs. 1 per sms. So I was surprised to see the bill. Actually nobody told me that the sms service has been de-activated due to new plan. So this was not my fault and it was Airtel's moral responsibility to guide the customers about activation and de-activation of any plan. You can see that in the month of March I was charged Rs.499 for activation of GPRS. After so many complaints that was waived off. But I am still in doubt that this was charged again. I called so many times in customer care for the correct bill but in the result my number was disconnected.

After this I got so many calls to make the payment, I never denied for the payment but insisted for the correct bill. Today, 30.08.2008, I got a call from Mr. Ajay from the numbers [protected] & [protected] and he misbehaved with me and my husband by using abused language (actualy I cannot write those words publically). So I am feeling insulted by him. Strict action is required to be taken against him so that Mr. Ajay should not use that language with other customers. i am ready to make the payment but the bill should be correct.

Please do the needful and take the strict action against the above mentioned person.

Best Regards

Kamaljeet Kaur
+91 [protected]

Myself, Abhishek Kabra from jugsalai, jamshedpur.my mobile number is [protected].i had set a caller tune on 5th of august..but the caller tune is till not played...i have complained regarding this issue number of times in [protected] and many times i have been given new complaint numbers but till now my caller tune is not activated.and on top of that the customer care executives dont attend to us properly.they are there just to sit and warm the chair..they dont unnderstand the meaning of goodwill of the company.i request you to look into the matter and resolve it as soon as possible.customers are god.this saying is truth as it goes.one executive named sumanto das told me to do whatever i feel like.he didnt have the basic manners to talk to customers.such people should be thrown out of call centres.the latest complaint no was 2942080.and i also request to credit back the deducted amount as the caller tune was not played for about a month..

Please cancel the yahoo zone subscription on my mobile [protected]. This auto subscription is charging me about 30/-PM. i hav received msg from 58243. Please cancle this and confirm the cancellation to my mobile number.

Thanks.

Sub: Monoplistic act of Bharti Airtel Limited against obile no. [protected]

To all consumer affair authority/ Press Print Media / Electronic media,


Dear Sir,

1. My Airtel no was [protected] which was earlier in the name of Mr. Samir Kumar, my relative. I have asked Airtel to transfer the no. in my ame and during transfer whatever dues was their was cleared and transfer fee was taken by airtel. It was transfered in my name.
2. Every thing was fine till may 08 but during that time Mr. Samir kumar taken a new connection and he was asked to deposit Rs. 1485/- against bill due for my no. [protected].
3. he thought their some due he had given cheque fr Rs. 1485/-. and it was cleared by Airtel on 10-06-08
4. When I came to delhi he told me about this payment. i called Airtel to clarify this payment which was not reflecting in my account of airtel which I checked through internet.
5. From Customer care of Airtel told me that they have never asked for this payment and they have never received this payment.
6. I have given them prof of amount cleaed frm the bank.
7. I have cleared all their bills in time deducting this disputed amount.
8. They asked me to get the banks manager signature and stamp on the statement. I did the same and sent through mail as pdf Then they told me that they have not received. I sent them several time and also through fax.
9. Over phone they said they have received but through email they always told me that they have not received the proof.
10 All of a sudden they have disconnected my mobile no. [protected].
11. When I complained they told me that I must pay Rs. 1485/- then only they will start. I clearly told them that the amount is already paid and proof was sent but they never accepted receipt of the proof. I sent the mail with pdf attachment many times and I have the proof that all mail received by them as per their auto response system but after that they kept their mouth shut and never talked regarding this payment.
12. Now they have sent bill. My phone disconnection without ant notice resulted in great loss to me.
13. Even airtel has fixed credit limit for me is Rs. 4500 but they have disconnected my no. for disputed amount of Rs. 1485/-
14. This monoplistic nature must be punished heavily so as these service provider should not play with the customer. They know that this no. is being utilised fr more than 3 years, customer will do as per their wish. Please look so as they get proper punishment for this act.

15. I complained to Ministry of Consumer affair. and sent a copy to Airtel 121 mail.
16. next day I received mail from airtel saying that the disputed amount has been reflected in my account. So having no fault from my side I had to suffer a lot, wasted lots of time and Money. BUT Airtel have no regreat.
17. I paid all their rest amount as I had asked them to close this connection.And braught the balance to zero
18. Now I asked them to convert this no. to pre paid.
19. They are sending unnecessary mails from then onward that you have to do this and that, some day some one taled to me(Mr. Jaiswal) of Airtel and he was kind enough to listen my pain and he promised me that he will send some one to me to get some sign and then he will convert my no. to pre -paid lifetime.
20. It was more than 10 days no one has come to my office. and every time I receive monotonus mail from 121 of airtel. They do not understand or read the mail, just answer useless.
21. Lastly one mail came that said that their person will come and take Rs. 40 in cash to get sign. I agreed on it.
22. Next day one mail came and language was different saying that person will go to collect your outstanding etc and also take Rs. 40/-
23. I wrote a mail saying that their no outstanding?????
24. They replied their is 60 Paisa unbilled amount ??
25. When during their forcly disconnection it was asked to disconnect this no. permanently and the final bill raised that time was paid in full how this 60 paisa story came ???

THIS IS JUST A GUNDAGIRDI OF A SERVICE PROVIDER AND MUST BE PUNISHED PHYSICALY AS WELL AS COMMERCIALY.

I am still o loop of conversion?? I do not know what to do.

[protected] plz give me this no. Full details?

HELLO SIR,

THIS IS NARENDRA JAIN FROM RAIPUR . I WANNA KNOW THE DETAILS REGARDING THE BELOW MENTIONED ID

F CHAT ID 4056527

MY F CHAT ID IS 6058311

I HAD BEEN RECIEVING MISSED CALLS FROM THIS F CHAT ID
AT 12.00*- TO 2.00 AT NIGHT BUT WHEN I MAKE CALL TO THIS ID NO ONE REPLIES
HE CAN BE MY FRNDS TOO RESIDING AT LUCKNOW WHO WANNA MAKING FUN OF ME

SO I REQUEST U SEND THE RELEVANT DETAILS OF THE ABOVE MENTIONED ID

I SHOULD BE MOST THANKFUL TO YOU FOR THIS CONSIDERATION

THANKS
YOUR'S SINCERELY
NARENDRA JAIN

Respected sir,

I am using Airtel Broadband connection, No. [protected] where I disconnected my instrument and using only Internet.But In the Bill[protected] stated as Call charges done on my no. as 620.
While I called their service, they told its from your number and they are not accepting it as someone misusing my number through their exchange.

Even I tried to lock my number, still they have problem.

Could you please help me out as they are harassing me to pay for false call allocated on my number.

Thanks
Nimish

Sir,
I am the retailer of Airtel Mobile Demo Recharger.My Lapu no. is [protected].I had recharge of 850 Rs. on 10th June 2008 with transaction id [protected] by mistake.I requested my Distributor at Bharuch, Gujarat & he said me that he done the procedure to revert the balance.After 2 months, nothing was happen & I asked the retailer.Again he mail to Airtel for revert, but company replied as old case & not given any revert.I request my Distributer, Airtel District level officer but no one helping me nor give me the main officers contact details.I followed the process of reverting recharge by informing distributer on the same day.Now from where I can get my revert.The balance was unused as on date.Very poor service & feel cheating by Airtel authorised person.Thanks,
Regards,
Nirav Shah
[protected]
Bhadbhut,
Dist.:Bharuch
Gujarat,
India-392002

Hello there,
I dont know whether anybody would even bother to look into this complaint as this is the second time that I am complaining about the same nuisance being caused by numerous phone calls to subscribe to CRBT tunes and other marketing offers on my airtel number. My airtel prepaid number is [protected] and I am simply fed up with disturbing calls coming in at all odd times and a great frequency throughout the day.
These are chiefly the numbers from where i keep getting called [protected], [protected], [protected], [protected].
From what I surmise is that Airtel has been selling their database of customer numbers to these marketing companies and insurance companies for a fee and this is absolutely illegal that without prior permission from a customer a service provider is revealing private numbers and confidential info to these marketing maniacs who are mannerless enough to disturb you and make a nuisance out of themselves.
Kindly put an end to this and do not reveal confidential customer numbers and info to any such companies. I am sure Airtel should have better means of making money rather than selling thier databases to others.
Kindly do the needful at the earliest else I may have to switch to another service provider.
Yuvi

applied for my Provident Fund amount to EPF office wazirpur new Delhi on 28th aPRIL' 08. But i have still not received my amount till today 27 august' 08.Please help me Yashpal Parmar and my account no: DL/24463/001256...

Hi,

I am Neha Gupta.

Recently I got admission in a master's course in Delhi. The same started on 16th of July so I had to migrate from Punjab to Delhi. I shifted on the 13th of July and bought an Airtel number ([protected]) on the same day. My number got activated on 13th itself on submission of a photograph and an ID proof (for which I provided a photocopy of my driver's license).



Within the next week I received a phone call from Airtel that I need to submit a fresh ID proof. I followed up and submitted another photograph and 3 ID proofs (a photocopy of my driver's license, my college ID card, my college fee receipt each).



Then about 3 weeks later I received a message from Airtel about the same. The difference was that this message stated that if I do not submit the proof then the services to my number will be withdrawn. I immediately contacted the Airtel dealer from whom I had bought the number. He informed me that the proof has been sent but asked me to give him another proof. I again submitted all the 3 documents mentioned above along with a photograph.



Following this the very next day i.e. 8th August, 2008 the incoming and outgoing call facility on my number was withdrawn. The very same evening I went back to the dealer to get help with the same. On enquiring it was found out that the form had been duly received and had NOT been rejected. Again I was asked to submit another photograph and ID proof. The dealer got in touch with Mr. Pradeep who heads these operations for the Kamla Nagar area, North Delhi. I was assured that my phone will start functioning by Monday. It has been over 10 days and still the services to my number stand withdrawn in spite of regular reminders, incessant visits to the dealer's shop and submission of the ID proof 4 times.

When the dealer called up Mr. Pardeep ([protected]) and asked him to speak to the customer concerned (me), he choose to disconnect the line and switch off his telephone instead.

Being an outstation student, the only mobile phone number that one has becomes even more important. Due to the amazing treatment that I have experienced at the hands of Airtel I had to pick up another alternate number.

Then after 2 days n after calling up a Mr. Gautam ([protected]) a few times I was issued a new sim card. On asking about the the transfer of balance that was present in my old account ([protected]) I was told that that would not be possible.

After about 2 weeks of running around and infinite submissions of id proof I get a new number cause the company is unable to renew the old one and the money spent on the old account is not refunded or transfered to the new one.
Very convenient. This way the company can very well just disconnect all the students accounts and issue them new numbers and make a statement that it is unable to do anything about the balance present in the previous account.

This kind of treatment is not expected out of a company like Airtel. I would really appreciate it if someone from your company would get in touch with me regarding this matter and compensate me for the same.

I have Broad Band Connection Number .

For the Bill of July 08 ; To collect the cheque I made so many Phone call (3 times) to Customer Care and submit requests to collect the cheque from my office address at Airtel, C-24 Sec-59 NOIDA,

After submitting so many requests No one Approached to me to collect it and Above all my Service is barred.

Customer Care fellows HARASSED mentally myself and my Family by making so many calls at the home on same Number that payment is not made .
WHILE I had submitted the request already.(304 times)

After All These Exercise my SERVICE IS BARRED on 27 July 08.

I'm surprised the way AIRTEL is dealing with customers .

Today, at 5.06 pm I approached at Customer Care Number[protected], that fellow Told me that those calls might be from Collection Center . He did not provide phone number for the same ALSO Disconnected the Phone without completing or Taking Address for Cheque collection (Ref Number:[protected].His Behaviour was not at all acceptable .They speak only one like in a good manner i.e."How may I assist you" the very second like was so rude.

Dear I'm really feeling sorry that i have taken AIRTEL connection .

Sir,
i am trying to avail GPRS and MOBILE OFFICE facility from Airtel from last FIFTEEN days, but i am defeated with useless Airtel in getting above mentioned services. All the person sitting in Customer Care dont know what they are doing, all different person are telling different different reason or you can say excuses. The height of stupidity is that now they have blocked my call to Customer Care...

SO KINDLY AVAIL ME THIS FACILITY.

MUNNA KUMAR
[protected]

I registered my post paid connection no. [protected] at Airtel site. But after logging my account, I am unable to access my account/bills detail etc. It displays the message as, "We are unable to process your request. Please try later. Sorry for the incovenience". I also called to customer care but response so far.