Airtel Complaints & Reviews

sir/mam
i user of phone no.[protected] my name is Mr.Santosh Uttekar
working in Spectra Motors Ltd has lost my mobile in bus
so i kindly request u to stop my number & issued same sim card
with same number to my mailing address as soon as possible
for any clarifications u can call me on [protected]

regards
mr.santosh uttekar

i downloaded the free software available with airtel called SMS2. It wasn't user-friendly and was causing lot of disturbances and troubles. So i decided to uninstall it from my phone. I uninstalled it though application manager. After i uninstalled it also deleted my text message reader/editor. I could no longer open or read any of my sms.

I had to format the phone to get my text message reader/editor fixed. I advice everyone not to try out this stupid software and corrupt your phonesoftware

my handset is not updated and i am unable to get the airtel live settings, it is sending me '0 ok' when i send eor settings so please update it to MOTOROLA W270 cell no"[protected]"

DSIR

YOUR CUSTOMER CARE NO IS NOT CONACTED. PLZ SEND MY BILL OF APRIL AND MAY AT MY ID.EXPRESS AND NO IS[protected].

my mobile no is [protected], on 3rd of august, i have received message that airtel live has been activated on your mobile free of cost. again in few minutes i have received message from 64611030 on 3rd august 11.50 am stating that thanks for using subs service on airtel wap . you have been charged rs. 30. similarly amount has been debited rs. 10 earlier and rs. 15/- on my another mobile no.[protected]. immediately within few mintues i have lodged three complaints for all these three debits.vide comp no.[protected], [protected] & [protected] . they have promised to solve the problem before 7th aug 11 am. i have followed regularly but the compliant was not solved at all and till time i am guessing like this how much amount would have debite to my and others account. everytime i call up some new call centre executive comes and i have repeate the whole story and they assure to revert back with solution. but they failed on each ocassion to solve the issue within given time and none of the above amount is credited back to my accounts

dear sir,

my num is [protected], its a postpaid connection.

the worst mobile service is airtel,
coz, i paid my airtel bill, about 5300Rs, but still they have not activated my connection form past 1 month, and now if i call to costomer care they are tell me that still i have to pay 7000Rs, with out using my mobile, and they are not giving correct responce to the costomer. plz all the airtel users be aware of it. they are cheating the costomers. with out using the mobile we have to pay only rental for them with out using there service. i am using this connection from past 3 yrs .plz give me the solution for this.

regards,
sushanth

New connection verification problems
recently i buy a new airtel connection. After activating this connection working properly for one month. Past 1 days it is disconnected without any reason. My Id proof( Driving Licence no. I/1078/GKP) is also clearly.
And nobody have to come from your side for verified my address and i not recieved any call on my reference mobile no.[protected].So, how can you disconnect my prepaid mobile no.[protected].
please considered that most urgently.
I lost more because of the disconnnection.

my Mobile No. [protected]
current address: c/o Mr. D.N.Kaushik
Kaushik Niwas,
F-47/B, Ist Floor, Katwaria Sarai,
Hauz Khas, New Delhi-110016
Parmanant Address: Krishna Nagar Pvt. Colony,
Basharatpur, Gorakhpur-273004
ID proof: I/1078/GKP( Driving Licence)


thanks
by
Indra Prakash

Dear Sir,
I had become a channel partner for providing postpaid mobile Airtel connections at Amravati (Maharashtra) I had deposited Rs. 25, 000/- towards Security Deposit with M/S Bharti Sanchar Ltd.in 2004. I had closed my business link in 2006 and since then regularly requesting for the Refund of my Rs. 25, 000. I have submitted many application at Your Nagpur Regional Office and have been requesting on phone. But NO Responsr.
Could you help me get my Security Deposit back ?

I am a user of Airtel services for past 7 years. Their Value added services is a unscrupulous way of stealing money in broad day light. Off lately there are stealing money from millions o[censored]sers across the country.

If you make a call from your prepaid cell after the call is disconnected you get a message how much money is left, along with this message you get few options where there are certain numbers if you click the same, it will activate caller tunes or download ringtones. These numbers are highlighted when you are going thru the message and accidentally with out knowlegde if you press the same it gets activated and you never even now that. your money is Gobbled up by Airtel.

The same is happening with quarter of indias cell phone users, they make money in millions. We may not notice if its one rupee gets deducted but that one rupee from a million users is a lot of money.

The same was happening from a long time and even though the complaints registered are of no use, today they again deducted Rs.50 from my account for setting up a caller tune. when you call the customer care they hang up on you. They say you have activated it which i never did, they say if you press * button it gets activated.Is this the way the biggest cell phone company in india is supposed to behave.

I hope the management team comprising of Sunil Bharti Mittal, Manoj Kohli, Akhil Gupta, Atul Bindal, David Nishball, Dr. Jai Menon, Krishnamurthy Shankar, Narender Gupta, Norman Donald Price IV, S. Asokan, Sanjay Kapoor, Sarvjit S. Dhillon, Shamini Ramalingam, Tina Uneken takes notice of the same and take appropriate action. I would also request TRAI to look into this corrupt way of making money by this company and cancel their license.

I had requested for transfer of connection(which was done in 10 days earlier too). Nobody has contacted me yet regarding that despite my followup regularly to the customercare with my request id

DEAR SIR,
I AM A AIRTEL PREPAID USER OF WEST BENGAL CIRCLE, MY PHONE NO. IS [protected] . ON 29.07.2008 I HAVE REACHED ORISSA WITH MY MOBILE. IN ROAMING I HAVE FACED PROBLEM THAT I CANT MAKE INCOMING & OUTGOING CALLS, WHEATHER THERE IS A FULL TOWER ON MY SCREEN, CELL INFO DISPLAY SHOWING THE TOWER NAME, SMS, MCHECK, NGPAY IS WORKING . I HAD CONTACTED YOU AND YOU ADVISED ME TO RECHARGE ME THE A/C. ACCORDING TO YOU I HAD RECHARGED THE A/C . BUT ALL WAS IN VAIN. BUT THE AIRTEL USER FACED NO PROBLEM.

PLEASE INFORM ME ON WRITTEN TO MY RESIDENTIAL ADDRESS ABOUT THE PROBLEM, THE ACTION YOU ARE TAKING, WHY IT HAPPENED AND KINDLY GIVE ME SOME ASSURANCE FOR FURTHER THAT I WILL NOT FACE IT IN FUTURE WHILE ROAMING.

SIR I AM FACING THE PROBLEM HEAVILY IN ROAMING.

THANK YOU,
RAMANANDA MUKHOPADHYAY ([protected])

My sister lost her mobile yesterday when i tried to deactivate the SIM card thru airtel customer care exective they denied to take my compliant and given me the suggestion to get it done from any nearest airtel dealer.

When i reached to nearest airtel dealer to deactivate they told me that they don't have any privelige to deactivate the sim card i need to complaint at there Begampet office head office only.

I am suprised & wondered that so called no 1 telecom service provider in india is not have such a basic service to deactivate the SIM card in case to lost or theft or in emergency.

As we all know how things are happening in india every other day terrorist attacks, bomb blast etc are happen over mobile phone, in such case if any customer is losing there mobile he/she will become easy pray to those unforseen incidents.

Since i request Airtel management to please look into this matter and simplfy the deactivation process in such cases of emergency.

To M/S BHARTI AIRTEL LIMITED,

Sir/ Madam,
This is to inform you that I Mr. Raja Mukherjee is a customer of airtel postpaid connection. I enjoyed this number ( Mobile No : [protected]) upto february-march, 2008. But some dispute arise regarding Payment, so I stopped using that number from the month of February, so no incoming - outgoing call facility was there. It was stopped from airtel. That time my oustanding...

Hai Everyone,
This is regarding the Airtel Postpaid Connections poor service. They have disconnected my number for the reason for address verification (- ve). After that i have provided full detail for the second time after that executive from airtel verified and got signature from one of the partner of my company and even then he says that the address is not proper and they have permanently disconnected my number. If any one can help me in this regards and i want to register a complient regarding this on Airtel and i want to claim Compensation from them as because it affected my company business.

This is a complain specific to the arrogant behaviour of illiterate employee Manjunath from Airtel Bangalore Cancellation Dept. This may go well with other employees who behave likewise. Firstly this guy is very illiterate to provide customer service & I am sure there are numerous of his kind. Recently I was on a call with him for over 10 mins to cancel my connection & when he couldn't answer my questions about various options available to cancel, he arrogantly started saying "your voice is breaking" & disconnected my call. This is the most popular way for Airtel customer care representatives to get away from the customer. According to them whenever they don't want to talk further automatically our voice starts breaking out! How poorly these reps have been trained or whether they are trained at all? If they are so scared to face the customers then why the heck they are paid for? Airtel training dept really sucks. There are countless complaints on Airtel but pathetically their management neither doesn't seem to do anything nor they want to. If you really want to see how you are doing then allow customers to raise a grievance against anyone in customer care dept. I am sure your database will be full in no time. If any of the Airtel management person is reading this complaint then let me know what action you will take against Manjunath?

I took Airtel Prepaid number in name of PARSHAV JAIN ([protected]) from New Friends Colony Relationship center in first week of June 08. I opted for life time plan. I paid for sim charges, life time plan and submitted the necessary documents along with alternate contact number. After approximately two months on 23 July 08 Airtel barred my number WITHOUT ANY INTIMATION. After contacting Airtel customer care they informed me that due to address verification failure number got barred and I should submit documents again. On 25th July, I also purchased talk time for Rs 222/, however, even they don’t intimated me that number is not working and Airtel just put money in their pocket. On 29th July 08, I again submitted requested documents at Dwarka Airtel Relationship Center. However, my number was not activated till date. Again, when I contacted Airtel, they told me that the number is PERMANENTLY DISCONNECTED. This time also they disconnected MY NUMBER WITHOUT INFORMING ME. Relationship center informed that Airtel gives 15 days time for submitting documents. However, I submitted the documents within 6 days, even they disconnected my number.

Economic damage is very nominal say Rs 100 for sim charges, Rs 300 for life time plan, Rs 222 on recharge. However, the inconvenience caused cannot be measured. Airtel is harassing their customer. They are not providing services. It was really a mess. Airtel did this because i have paid money for lifetime connection. Instead if I would have given application for cancelling any postpaid connection Airtel contacts its customer atleast 10 times and will explain me 100 alternates. But in case of lifetime prepaid number Airtel never contacted me not even one time.

I am having life time prepaid connection. I have recharged (200 Rs) my mobile on 18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from Air tel. But I am yet to receive balance on my mobile. While interacting with customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.

i AM ATTACHING MY DETAILS OF CORRESPONDENCE WITH AIR TEL CUSTOMER SERVICE.

REMINDER

-----Original Message-----
From: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, August 03, 2008 08:52
To: '[protected]@airtelindia.com'
Cc: 'appellate.[protected]@airtel.in'; 'nodalofficer.[protected]@airtel.in'
Subject: RE: (Mobile No:=[protected] ) [REF:[protected]]


No solution yet. I just want to know weather you are willing to deposit balance on my mobile or not

Please give me answer in yes or no. I am fed up with this cat & mouse game?

Regards



-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Friday, August 01, 2008 20:43
To: BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Subject: Re: (Mobile No:=[protected] ) [REF:[protected]]

Dear Mr. Borwankar,

Thank you for contacting Airtel.

You had expressed concern over recharge issue on your Airtel number [protected]

We understand your concern and will work towards resolving the same.

We wish to inform you that the complaint registered by you ON 30-July-08 is under observation and we assure you that appropriate solution will be provided within 24 hrs.

For further clarifications or assistance, E-mail us at [protected]@airtelindia.com or send your query/request/complaint to 121 (toll free).

We assure you the best of our services at all times

Warm Regards,

Rajasekaran.M
Customer Care Executive
Bharti Airtel Customer Care


---- Original Message ----



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.



As I have gone through all you channel & I suppose this is last stage. If
problem will remain unresolved I have to take this matter in customer
forum.



I am having all the adequate evidences ?as this is your system failure why
I should suffer?????????



Thanx & regards,





P B Borwankar



From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Tuesday, July 29, 2008 08:58
To: 'nodalofficer.[protected]@airtel.in'
Cc: '[protected]@airtel.in'
Subject: FW: [protected]



Sir/ Madam,



No response from customer care.



This is for your information & necessary action please.





From:BORWANKAR PANKAJ B [ Officer (Quality Assurance), Pune CVBU, CV-QA ]
Sent: Sunday, July 27, 2008 15:58
To: '[protected]@airtel.in'
Subject: [protected]



Dear Sir/Madam,





My self pankaj B Borwankar & my mobile no is [protected].



I am having life time prepaid connection. I have recharged my mobile on
18/07/2008 trough internet banking facility of ICICI BANK.

Later, on the same day I have also received recharged successful SMS from
you. But I am yet to receive balance on my mobile. While interacting with
your customer care person she told me that on 18/07/2008 there was a major
system failure so we will be unable to help u.



I am attaching details of my recharge transaction through internet banking
facility of icici bank for your perusal. Kindly help me for getting back my
balance.



Expecting your kind cooperation.







Note ? At present my Wife Mrs. Snehal P. Borwankar is operating my mobile.





Regards,



P B Borwankar.











Regards,



P B Borwankar.

SIR, I HAVE PREPAID CONACTION NO IS-[protected].I ACTIVATED 27JUL.2008 REACHARGE 320 IGET 149 TAK VALUE BUT NEXT DAY CUT RS 12 TWO HOURS AFTER 54 ANDCUT MY RUPPES REGULARLY.WITHOUT RESION, I COMPLENT CASTMER CAR EXECUTIVE (SENIOR, VINAY 30JULY 4:25PM), 3 TIME THEY ASK ME SOLAVE MY PROBLUM IN 48 HOURS BUT NO RESPONSES ANY SIDE 2ND COMPLENT SEN.EXE.AASIF 8:20PM 1ST AUG2008. HE PROMISE SOLVE MY COMPLENT IN 48 HOURS.BUT THAT TIME NO RESPONCE THAT SIDE. I REMEMBER LAST TIME IAM FREE FOR LEGAL ACTOIN ALL RESPONCIBLITY FOR AIRTEL.SATVEER BISHNOI

Hi,

This is Iftekhar Ansari and this is in reference to my cell phone number [protected] i.e. an Airtel connection. I got the service in 2nd week of last month i.e. July and was pretty happy with the service until one day I receive a sms from Airtel saying your limit has exceeded so please pay Rs. 1000 to avoid disconnection. I am new to Chennai and because of language barrier it caused me inconvenience to locate a airtel payment center. I called up the customer service and mentioned that they can send an executive to my office and I can provide them with a cheque.The executive mentioned that they cannot send someone out there and said you can just type in CASH and the pincode and SMS it to 121 and you will get a list of the agencies that except cash payment in your area. I did that a day back and I still have not received the SMS. Today taking the pain I went searching for a payment centre and after spending Rs. 200 in an auto, and totally exausted I found a Airtel gallery approximately 4 kilometers from my home. I went there and made a cash payment at around 3.00 pm in the afternoon. After giving the cash payment I confirmed by calling a number to see if the outgoing was working and yes it was and I made the last call for the day at 5.10 IST. Now in the night at around 10.45 pm when I tried to make a call I got a IVR on Airtel customer service that your outgoing has been disconnected due to non payment and the same would be activated within an hour. I tried calling the customer service number and it would not allow me to connect to an executive and the last message it gave me was your line would be activated within an hour and got disconnected. This happened several times and finally I had to get my friend's cell phone to call up the customer service and when I had a word with the executive he mentioned that cash payment takes 24 hours to get updated. (This really zapped me. Vodafone and BPL would update that right away on the spot. I made the payment at the Airtel gallery)

I then told the executive to pass the call to his superior who could help me. The executive placed the call and when he returned he mentioned "Right now there is no superior present" (This is another thing that shocked me. A customer support center without the management.) After mentioning how urgent this was he said he would be able to activate the lines within 2 hours. But that wouldn't work for me. I had to make some urgent phone calls. He finally mentioned that he will activate it within 20 minutes and again at the end mentioned that it's going to take 2 hours and hung up on my face without an acknowledgement.

Here are something I want to point out.

Why should it take 24 hours to make a note of a cash payment when the payment was made at the Airtel gallery.
The SMS sent to customer service never returned with results. Why?
The CSR was not able to help me, didn't escalate the call and hung up without an acknowledgement. Is this called customer service?
It's 08.51 PM 2nd august, in the night almost 24 hours since the line has been deactivated and 29 hours approximately after making the payment and the line has not been activated yet.
The CSR mentioned the line would be active in 20 min, max 2 hours. It's 24 hours and nothing done yet. IS THIS AIRTEL?


Outcome :



I'm totally distressed with Airtel. I never had such a bad experience with any service provider. How do you expect me to recommend Airtel to any one I know. This is really not appreciated and I need a resolution at the earliest.

I Have Perchece Rs.200 Paper Recharge Card But There Is Not Pin Number.Pin Number Is Damaged After Crash. Please Give Me Secret Pin Of This Card On My E-mail ID Or Recharge On My Number .

My Mobile Number And Recharge Card Details

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: 68(Can Not Seen)7549