Airtel Complaints & Reviews

Sub: Monoplistic act of Bharti Airtel Limited against obile no. [protected]

To all consumer affair authority/ Press Print Media / Electronic media,


Dear Sir,

1. My Airtel no was [protected] which was earlier in the name of Mr. Samir Kumar, my relative. I have asked Airtel to transfer the no. in my ame and during transfer whatever dues was their was cleared and transfer fee was taken by airtel. It was transfered in my name.
2. Every thing was fine till may 08 but during that time Mr. Samir kumar taken a new connection and he was asked to deposit Rs. 1485/- against bill due for my no. [protected].
3. he thought their some due he had given cheque fr Rs. 1485/-. and it was cleared by Airtel on 10-06-08
4. When I came to delhi he told me about this payment. i called Airtel to clarify this payment which was not reflecting in my account of airtel which I checked through internet.
5. From Customer care of Airtel told me that they have never asked for this payment and they have never received this payment.
6. I have given them prof of amount cleaed frm the bank.
7. I have cleared all their bills in time deducting this disputed amount.
8. They asked me to get the banks manager signature and stamp on the statement. I did the same and sent through mail as pdf Then they told me that they have not received. I sent them several time and also through fax.
9. Over phone they said they have received but through email they always told me that they have not received the proof.
10 All of a sudden they have disconnected my mobile no. [protected].
11. When I complained they told me that I must pay Rs. 1485/- then only they will start. I clearly told them that the amount is already paid and proof was sent but they never accepted receipt of the proof. I sent the mail with pdf attachment many times and I have the proof that all mail received by them as per their auto response system but after that they kept their mouth shut and never talked regarding this payment.
12. Now they have sent bill. My phone disconnection without ant notice resulted in great loss to me.
13. Even airtel has fixed credit limit for me is Rs. 4500 but they have disconnected my no. for disputed amount of Rs. 1485/-
14. This monoplistic nature must be punished heavily so as these service provider should not play with the customer. They know that this no. is being utilised fr more than 3 years, customer will do as per their wish. Please look so as they get proper punishment for this act.

15. I complained to Ministry of Consumer affair. and sent a copy to Airtel 121 mail.
16. next day I received mail from airtel saying that the disputed amount has been reflected in my account. So having no fault from my side I had to suffer a lot, wasted lots of time and Money. BUT Airtel have no regreat.
17. I paid all their rest amount as I had asked them to close this connection.And braught the balance to zero
18. Now I asked them to convert this no. to pre paid.
19. They are sending unnecessary mails from then onward that you have to do this and that, some day some one taled to me(Mr. Jaiswal) of Airtel and he was kind enough to listen my pain and he promised me that he will send some one to me to get some sign and then he will convert my no. to pre -paid lifetime.
20. It was more than 10 days no one has come to my office. and every time I receive monotonus mail from 121 of airtel. They do not understand or read the mail, just answer useless.
21. Lastly one mail came that said that their person will come and take Rs. 40 in cash to get sign. I agreed on it.
22. Next day one mail came and language was different saying that person will go to collect your outstanding etc and also take Rs. 40/-
23. I wrote a mail saying that their no outstanding?????
24. They replied their is 60 Paisa unbilled amount ??
25. When during their forcly disconnection it was asked to disconnect this no. permanently and the final bill raised that time was paid in full how this 60 paisa story came ???

THIS IS JUST A GUNDAGIRDI OF A SERVICE PROVIDER AND MUST BE PUNISHED PHYSICALY AS WELL AS COMMERCIALY.

I am still o loop of conversion?? I do not know what to do.

[protected] plz give me this no. Full details?

HELLO SIR,

THIS IS NARENDRA JAIN FROM RAIPUR . I WANNA KNOW THE DETAILS REGARDING THE BELOW MENTIONED ID

F CHAT ID 4056527

MY F CHAT ID IS 6058311

I HAD BEEN RECIEVING MISSED CALLS FROM THIS F CHAT ID
AT 12.00*- TO 2.00 AT NIGHT BUT WHEN I MAKE CALL TO THIS ID NO ONE REPLIES
HE CAN BE MY FRNDS TOO RESIDING AT LUCKNOW WHO WANNA MAKING FUN OF ME

SO I REQUEST U SEND THE RELEVANT DETAILS OF THE ABOVE MENTIONED ID

I SHOULD BE MOST THANKFUL TO YOU FOR THIS CONSIDERATION

THANKS
YOUR'S SINCERELY
NARENDRA JAIN

Respected sir,

I am using Airtel Broadband connection, No. [protected] where I disconnected my instrument and using only Internet.But In the Bill[protected] stated as Call charges done on my no. as 620.
While I called their service, they told its from your number and they are not accepting it as someone misusing my number through their exchange.

Even I tried to lock my number, still they have problem.

Could you please help me out as they are harassing me to pay for false call allocated on my number.

Thanks
Nimish

Sir,
I am the retailer of Airtel Mobile Demo Recharger.My Lapu no. is [protected].I had recharge of 850 Rs. on 10th June 2008 with transaction id [protected] by mistake.I requested my Distributor at Bharuch, Gujarat & he said me that he done the procedure to revert the balance.After 2 months, nothing was happen & I asked the retailer.Again he mail to Airtel for revert, but company replied as old case & not given any revert.I request my Distributer, Airtel District level officer but no one helping me nor give me the main officers contact details.I followed the process of reverting recharge by informing distributer on the same day.Now from where I can get my revert.The balance was unused as on date.Very poor service & feel cheating by Airtel authorised person.Thanks,
Regards,
Nirav Shah
[protected]
Bhadbhut,
Dist.:Bharuch
Gujarat,
India-392002

Hello there,
I dont know whether anybody would even bother to look into this complaint as this is the second time that I am complaining about the same nuisance being caused by numerous phone calls to subscribe to CRBT tunes and other marketing offers on my airtel number. My airtel prepaid number is [protected] and I am simply fed up with disturbing calls coming in at all odd times and a great frequency throughout the day.
These are chiefly the numbers from where i keep getting called [protected], [protected], [protected], [protected].
From what I surmise is that Airtel has been selling their database of customer numbers to these marketing companies and insurance companies for a fee and this is absolutely illegal that without prior permission from a customer a service provider is revealing private numbers and confidential info to these marketing maniacs who are mannerless enough to disturb you and make a nuisance out of themselves.
Kindly put an end to this and do not reveal confidential customer numbers and info to any such companies. I am sure Airtel should have better means of making money rather than selling thier databases to others.
Kindly do the needful at the earliest else I may have to switch to another service provider.
Yuvi

applied for my Provident Fund amount to EPF office wazirpur new Delhi on 28th aPRIL' 08. But i have still not received my amount till today 27 august' 08.Please help me Yashpal Parmar and my account no: DL/24463/001256...

Hi,

I am Neha Gupta.

Recently I got admission in a master's course in Delhi. The same started on 16th of July so I had to migrate from Punjab to Delhi. I shifted on the 13th of July and bought an Airtel number ([protected]) on the same day. My number got activated on 13th itself on submission of a photograph and an ID proof (for which I provided a photocopy of my driver's license).



Within the next week I received a phone call from Airtel that I need to submit a fresh ID proof. I followed up and submitted another photograph and 3 ID proofs (a photocopy of my driver's license, my college ID card, my college fee receipt each).



Then about 3 weeks later I received a message from Airtel about the same. The difference was that this message stated that if I do not submit the proof then the services to my number will be withdrawn. I immediately contacted the Airtel dealer from whom I had bought the number. He informed me that the proof has been sent but asked me to give him another proof. I again submitted all the 3 documents mentioned above along with a photograph.



Following this the very next day i.e. 8th August, 2008 the incoming and outgoing call facility on my number was withdrawn. The very same evening I went back to the dealer to get help with the same. On enquiring it was found out that the form had been duly received and had NOT been rejected. Again I was asked to submit another photograph and ID proof. The dealer got in touch with Mr. Pradeep who heads these operations for the Kamla Nagar area, North Delhi. I was assured that my phone will start functioning by Monday. It has been over 10 days and still the services to my number stand withdrawn in spite of regular reminders, incessant visits to the dealer's shop and submission of the ID proof 4 times.

When the dealer called up Mr. Pardeep ([protected]) and asked him to speak to the customer concerned (me), he choose to disconnect the line and switch off his telephone instead.

Being an outstation student, the only mobile phone number that one has becomes even more important. Due to the amazing treatment that I have experienced at the hands of Airtel I had to pick up another alternate number.

Then after 2 days n after calling up a Mr. Gautam ([protected]) a few times I was issued a new sim card. On asking about the the transfer of balance that was present in my old account ([protected]) I was told that that would not be possible.

After about 2 weeks of running around and infinite submissions of id proof I get a new number cause the company is unable to renew the old one and the money spent on the old account is not refunded or transfered to the new one.
Very convenient. This way the company can very well just disconnect all the students accounts and issue them new numbers and make a statement that it is unable to do anything about the balance present in the previous account.

This kind of treatment is not expected out of a company like Airtel. I would really appreciate it if someone from your company would get in touch with me regarding this matter and compensate me for the same.

I have Broad Band Connection Number .

For the Bill of July 08 ; To collect the cheque I made so many Phone call (3 times) to Customer Care and submit requests to collect the cheque from my office address at Airtel, C-24 Sec-59 NOIDA,

After submitting so many requests No one Approached to me to collect it and Above all my Service is barred.

Customer Care fellows HARASSED mentally myself and my Family by making so many calls at the home on same Number that payment is not made .
WHILE I had submitted the request already.(304 times)

After All These Exercise my SERVICE IS BARRED on 27 July 08.

I'm surprised the way AIRTEL is dealing with customers .

Today, at 5.06 pm I approached at Customer Care Number[protected], that fellow Told me that those calls might be from Collection Center . He did not provide phone number for the same ALSO Disconnected the Phone without completing or Taking Address for Cheque collection (Ref Number:[protected].His Behaviour was not at all acceptable .They speak only one like in a good manner i.e."How may I assist you" the very second like was so rude.

Dear I'm really feeling sorry that i have taken AIRTEL connection .

Sir,
i am trying to avail GPRS and MOBILE OFFICE facility from Airtel from last FIFTEEN days, but i am defeated with useless Airtel in getting above mentioned services. All the person sitting in Customer Care dont know what they are doing, all different person are telling different different reason or you can say excuses. The height of stupidity is that now they have blocked my call to Customer Care...

SO KINDLY AVAIL ME THIS FACILITY.

MUNNA KUMAR
[protected]

I registered my post paid connection no. [protected] at Airtel site. But after logging my account, I am unable to access my account/bills detail etc. It displays the message as, "We are unable to process your request. Please try later. Sorry for the incovenience". I also called to customer care but response so far.

Sir,
For the Past four months I am regularly submitting my complaint through online regarding unsubcription for MKR tips which has been wrongly subscribed from my mobile No. [protected]. I had contacted number of times to cutomer care service 121 and also 543213 but to no positive reply. Whenever I recharge a sum of Rs. 30 is deducted immediately. Whereas I am requesting for unsubscription for the above service i.e. (MKR TIPS) immediately from my phone. I have already lost Rs. 120 and I cannot use my mobile properly because I cannot use it for outgoing calls. This has caused uncecessary mental harrasement and also I am losing my important calls because my father is a heart disease patient who calls me regulary. I request you this serivce may be removed immedatly. I hope I will receive my reply positively within 24 hours to my mobile or to my email: [protected]@yahoo.com
Thanking you,
dwarakanath

Sub: Regarding blocked connection of mob no.: [protected]

Sir,
I have taken Pre- Paid Air Tel Connection on 15.07.2008 and activated to Lifetime from Patna (Bihar). GPRS / Internet activated on first week of August’08 (around 5th August). But the connection is blocked on 19.08.08 without my information / notice. After contacting the customer care, your representative told me that blocked for identity problem, it will be activated soon. But no satisfactory answer. I have already given all my identity proof with application. A lot of time has already been lapsed causing me great inconvenience.
Hence you are requested to kindly take necessary action to restore my connection.

Thanking you,

Regards,

Sindhu Rani

I am getting mobile connection from airtel on 02/07/2008my number is [protected]. sim number[protected] .After 42 dayas my mobile discennected without any notice. First time i submitted proof document to the dealer. He missed the doucument.Again another document submitted the dealer t TILLDATE (i.e.)27/08/2008 my mobile not recennected.please action my complaint and reconnect at once.

I am working for Sobha Developers limited, in Bangalore.The company has given me a post paid airtel connection - [protected].For the past 3 months i have been getting calls from airtel, asking for Mr Prasanth Gururaj. That person has not paid his bill and my number has been given as an alternate number. I absolutely have no idea who this person is and i have been telling this to the Airtel personnels who call me. But calls keep coming and every day i have been getting these calls for past 3 months . I have called 121 and complained twice. But they told me that there is no way these calls can be stopped as that person has given my number as alternate number. I cant keep on answering these calls which comes about 2 times a day from various numbers. Please find a solution as soon as possible.

hi,
i did not get my mobile bills in physical for the months of june and jul 2008. This phone is used for official purpose and my company ITC wants me to produce the same as i have already made the payments.
will you please send me the bills on my mail id. looking forward for a quick response.

Cell no:- [protected]

and in future also could you send me the bills thru email id every month ?

at a time the best cellukar service provider now are on the path to achieve the worst services & customer help.
Since many days I regulary get sms from # 57333 - you have a new mail. Sub: Connexions alert: new mes.
And in the same manner another sms from #[protected] thanks for using alert services on Airtel sms.
The limit is I get such sms nera about 70 in a day as a result I loose my useful sms to read.
Many a times complained to helplinr officers but they are to care for bills & other unwanted talks on helpline instead of taking care to customer.
THIS IS ALL ABOUT AIRTEL - SOON GOING TO BE THE WORST

Dear Sir/Madam,

I am sending you the exact email which I sent to AIRTEL regional head but nothing happened now I am sending it to you... If you can suggest me anything else which I could do regarding this matter please let me know.


EMAIL IS AS FOLLOWS[protected][protected][protected]

I am feeling very unfortunate as I am very old user of Airtel service. I have been using my current number since 4 years.

But the real issue is something different. It starts from the day when an executive(Miss. Shruti - [protected]) from Vega Center Pune, called me to offer a CUG plan and after several talks she came up with so called "Specially Designed" plan for us. Here are the details of that plan




Combat II



Monthly Rental: Rs. 199.0


A- A : Rs. 0.10

A- Other Mobile Rs. 0.10

A- Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free

150 SMS Free



I have around 10-15 mails which was specifying this plan from Mr. Tejpal ([protected]) of Vega Center.



Mr. Kumar ([protected]) from Vega Center came to our office(Sharda Arcade, Pune) and collected the details/Documents and Payment Rs.250/connection for 20 new connections. The details are as follows:






As intended all cards got activated, now the real problem starts. Two days after activation of the cards, 7 card's outgoing was barred.






After calling so many times to Mr. Tejapal and Mr. Kumar none of them responded and kept on giving stupid excuses. We have waited for more than a month but no one came back to solve the queries. The executives used to call 5 times a day before taking the connection but once the connections been sold those people stop replying to our phone calls and started using rude language,


One more hidden surprise was there for us when the bill came of first month it was not as per the commitment of Mr. Kumar but it was as follows:



Monthly Rental: Rs. 199.0

A-A Calling: Rs. 0.40 (Should be Rs. 0.10)

A-Other Mobile Rs. 0.40 (Should be Rs. 0.10)

A-Local Landline Rs. 0.80

STD Rs. 1.25

SMS(Local) Rs. 0.30

CUG Free



Those 7 numbers which were not even active also received the bills.



What we want is either of following two:

1. Plan which was intended by executive to us.
2. Refund of complete deposit money.


But this is not the end of the story there is one more issue. At the beginning we have given money for 5 more connections for which an executive took the money but never turned up. He did not even take the documents for further process.

Now after almost 2 moths we decided to send you email requesting for sorting out the matter. This is the final appeal to Airtel after this next mail will be sent to Consumer Court and Media because its directly fraud to a MNC Company.


Please call me as soon as possible on my number regarding this issue so that we can take our next step.


Attachments:

1. All 21 mails of communication with airtel executive as single mail. ( I Have all those emails with me in which that executive promised me false things.)


Regards,
Jayesh Wairale: [protected]

Dear sir,
Please refer to my broadband No[protected], at lucknow, on the name of Mr. Syed Mohd. Maqsud Ashraf, we have deposited my broadband bill for the month of june2008 on date 12/07/08 by cheque no-850893 wich was missed by your airtel office staff and they told us to make payment by cash and we have received a latter on 12th july 2008 by Mr. Abhishek Mishra of your Airtel office regarding same.but you have charged late payment Rs 50/- and bouncing charges Rs 200/- which is wrong. I also have some complaints Ref No[protected] and Ref no[protected] but we could not taken it back or any response from your end.
More over I want to clear you that if we will not receive any positive response by you then we will surrender you r all connections. Its for your kind peruzal.
thanking you
your's truly
C/O Syed M.M. Ashraf
Mr. Syed Ahsan Hashmi
Mobile No- [protected]

as i am a customer of 5 years in airtel postpaid my mobile mumber is [protected] in name as ISP SOLUIONS INDINA PRIVATE LIMITED. i had pay my bill amount of Rs 1000 for this month, and previous unpaid amount .on 25/06/08 i paid the amount of Rs 500 and 26/06/08 Rs 500 and the recipt is 783, 4014.. and their EC number is [protected], [protected] . but till now itself itsnot activated incomming as well as out going . i have complained about this reactivation but there is no reponsible answers from airtel delear in udumalpet, coimbatore

the name of the delear is VEL COMMUNICATIONS UDUMALPET

so that i need to recover this as soon as possible ...otherwise i need the higher officers or customer relationship manager numbers.. please consider this and mail me.
thank you