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Airtel Complaints & Reviews

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Updated: Aug 12, 2026

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I have recharged my mobile number [protected] through axis bank app for rs. 399 on 8th april 2020 and money deducted with transaction reference no [axmob/mbr/p5qc81r25546]. Bank transaction was completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account. Please refund my money..

Regards,
Satish

Aug 6, 2021

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 23, 2020

Hi, we regret the inconvenience caused and are open to help you! We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute on the referred transaction. Regards, Team Axis Bank.

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Address: Allahabad, Uttar Pradesh

My name is mohd danish and i am an airtel user ([protected]) as on 16th april, 2020 i made a recharge of rs 558/- with discount of rs 40/- and just paid 508/- only as the amount was deducted from my account but today is 23rd april and the recharge is not reflecting on my mobile number. Due to an emergency i made a second new recharge of same amount and the second one is reflecting in my account on the place of 558/- i paid 508+508= 1016 rs. Plz help me to solve my problem otherwise the other way will be to simply do an f. I. R on online money stealing and on airtel...

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Address: Siddhiashram near badharghat HS school Agartala Tripura West

In this lockdown moments everyone should be suffering about covid-19 virus' attacks... And also lockdown all over india right now.. Hope you know that... But your management team continuously calling me that i will submit there bill... So mam/sir please thinking about donate money poor people who are digging this effect.. Not earn in this moments... Think prosetive... I will take prosetive... Right now i requested you that activate my services immediately... Thank you.. My mobile number is [protected].

Airtel customer support has been notified about the posted complaint.

Apr 23, 2020

Updated by Dipjyoti Saha In this lockdown moments everyone should be suffering about covid-19 virus' attacks... And also lockdown all over India right now.. hope you know that... But your management team continuously calling me that I will submit there bill... So mam/sir please thinking about donate money poor people who are digging this effect.. not earn in this moments... Think prosetive... I will take prosetive... Right now I requested you that activate my services immediately... Thank you.. my mobile number is [protected].

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Address: Badharghat, Badharghat

Dear sir... I'm using airtel postpaid connection... But your management team will be disconnected my number... Don't know why...?
Because of some payments issue... Ok already i agree with that...
But i'm requested you to activate my account now...
After lockdown period complete i vl commitment you that i will submit your payments... That my promise...
Just request you please dear sir please activate my account immediately... Please... My number is - [protected]

Airtel customer support has been notified about the posted complaint.

Apr 22, 2020

Updated by Dipjyoti Saha Dear sir...I'm using Airtel postpaid connection... But your management team will be disconnected my number... Don't know why...?
Because of some payments issue... Ok already I agree with that...
But I'm requested you to activate my account now...
After lockdown period complete I vl commitment you that I will submit your payments...that my promise...
Just request you please dear sir please activate my account immediately... Please... My number is- [protected]

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Even after reachrge dth is shown accont is suspended

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I am getting call from an unknown no. "+4044" from last two days.When I receive the no one speak from another side and simultaneously my internet get off when I attend the call of that particular number although I use internet from my other son card.

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Address: airtel company

I recharge my number with 149 it shows transaction failed, amount Debited from my account but i dont recived refund

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Address: Airtel jammu

I am fed up with airtel. I am resident of jammu. I want to but airtel xstream fiber as only 2g services are working here. I have booked it several times but airtel local team continuously says that the dp box nearest to my home is 150 metres and it should be between 100 metres. I have requested them several times to install a dp box near my house but no response came. I even agreed to pay for the extra wiring. But they aren't willing to help. During this pandemic as work from home is given and only 2g services are working here in jammu i request u to take strict action against airtel jammu team and resolve my issue.

Apr 24, 2020

Complaint marked as Resolved

Issue solved

Airtel customer support has been notified about the posted complaint.

Apr 22, 2020

Updated by Msdaayush No response from Airtel team till now. Please deal with this matter strictly

Apr 23, 2020

Updated by Msdaayush Fed up with Airtel Jammu team. They haven't even tried to reply even after the complaint

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Hi
I have recharged my mobile no [protected] with 598 on 19th april 2020 from airtel thanks app which the sim activated on the same day. But the amount was not reflecting in my account. So i have again recharged 297 from the dealer.
Now what about 598 which the amount deducted from my card and i was trying to reach your customer care due to covid19 no one is responding.
Please try to solve this

Apr 24, 2020

Complaint marked as Resolved

Amount refunded

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So i was offered a data pack of RS 249(now Rs 298) with REDMI Note 8 Pro which packs 4GB of daily data. For the first Month the data pack worth recharging but from the next month only 2GB was working with decent speed and the rest of the data (2GB)
Was downgraded with the speed of only 64KBPS
I called the Airtel customer care seriver every month for about 30-40 times but every time they give some useless tips that doesn't work, they downgraded the speed and now they aren't increasing it
And some time the customer care service agents talk too rudel
I am attaching two screenshots you can clearly see that.

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My Airtel setup box ID is [protected].
I took airtel xstream connection in March 2020 at house no. 20, Minar Road, Karnal. Before and at the time of installation I was told by the representatives that I am entitled to Zee5 app for free for one year. However no such service has been given. Customer care team is least helpful. Either they do not receive the call or they tell that senior/boss will talk. Then they make us to wait for 20-30 minutes at a stretch on hold but no one attends the call and then the line is disconnected. Local representative was extremely arrogant when contacted on phone and no one is ready to own any responsibility. I am no more interested in availing such services and neither I will recommend this service to anyone. I request you to take back the equipment and refund my money.

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Y

yunus k m

from Mumbai, Maharashtra

Jun 3, 2021

I, Yunus K Motiwala unfortunately having Airtel Boadband internet connection ID[protected]_dsl and Landline ID [protected] have to say that plan used my me is of 40 Mbps, but not getting more than 10 Mbps at any given time. Nor my landline is functional right from day one. Pleases help me in the matter on urgent basis. My contact registered mobile # [protected] and email ID [protected]@yahoo.com. Thanks if you are going to help me.

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ReshmaI

from Bengaluru, Karnataka

Jul 27, 2023

Hi, Am not using Airtel internet. I had prepaid connection before. and that has been ended and airtel people have converted the prepaid connection to postpaid without my concern, and the bill is being generated from last 3 months with out internet being activated. If I call customer care they are not responding. For the mistake of service provider why we have to suffer! Kindly take an initiative to solve this, if not I will file a complaint against this. And will take the issue to consumers court. my landline number is [protected]

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Right now 22 april i have done recharge of 180 the amount is deducated but i did not got any messages of recharge not even internet is working these happens earlier also.
What is these?

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Ello this is to bring to your notice. That online recharge remitted amount is not updated in spite of getting message from airtel portal that payment successful. On attempting to use the phone for calling desired numbers the prompt from airtel server is "your call cannot be processed as there is no sufficient balance balance in credit.. The mobile no in question is [protected] of ap and telangana circle./ an amount of rs! 49 was remitted through net banking on 21/04/2020 at 10.12 am. The hdfc bank portal from where the payment was donerelayed a message" thanks for paying rs.! 49 from a/c xxxx7950 to citrusairtel via netbanking "... Airtel portal further acknowledged" payment sucessful "quoting transaction ref no[protected]. However subsequently when customer attempted to call the airtel portalrelayed message like" the call cannot be progressed as there is no balance in credit "...

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Respected sir,
My sim stop working suddenly while using mobile. I have reinserted sim several times and tried to insert sim in other mobile but showing no signal. I thought it's network issue in the area so i spoke to my neighbour about the network problem but he told he is recieving full network. I'm not able to communicate with airtel customer care on 121 or 111 both number are showing wrong. I have raised a mail on mail id [protected]@ng. Airtel.com but i didn't get any solution about signal problem on my sim card.
In digital india we have every task link with mobile number. I'm job less without my mobile number.
So it's my humble request to resolve my issue as soon as possible.

Regards
Ajay singh

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I tried to recharge my data pack yesterday (21/04/2020) but the recharge failed and the amount was deducted. Until now, the recharge hasn't been successful. I tried contacting the Airtel customer care services but there was no response. Kindly resolve this issue as soon as possible.

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I had never faced such type of problem ever from last two days my Airtel sim is showing no service and emergency call only I can't even call the customer service care 121 nor 198 to sort out or make a conversation to sort out the problem I request to fix the problem ASAP or give some helpful suggestions to fix it.

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I am recharge my Airtel number [protected] through Netbanking on 22 April 2020 of rupees 98 . Recharge failure but amount debited my account. Please recover soon as possible

Thank you

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Raised a complaint on 18th with broadband not working. The resolution time was 22nd on the call. I get a message the next day which is 19th that the engineer visit will visit. This did not happen until eod even after call follow ups.

I waited until today 22nd considering the pandemic to get another message that it is delayed until 29th. Is this a joke? They don't realize that i won't be getting paid if my internet is not working. The government is doing all possible ways to prevent the cash outflow of individuals and we have such people who take advantage of the situation.

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My no is [protected] and address is c-65 anand vihar delhi-92. On 26-3-20, i charged my phone with rs79/- and without making any calls, it was indicated that i have no balance. I again charged with rs79/- again on 28-3-20 but still i could not make any calls. Several times i tried to contact 121 customer care but this is not available. Thus rs158/- is deposited without any calls being made. I fear to deposit more as i will loose money without any benefit. Please allow me to use this amount and keep my phone functioning. I have not been able to make any calls since 26-3-20. Early action is requested. B. S. Jhingan

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Yesterday on 21 april 2020 i have made recharge on rs 449 for my prepaid airtel number through airtel app by using my icic card however the transaction got failed but money deducted from my bank account.

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