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R
Rubia Bano
Apr 23, 2020
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I have recharged my mobile number [[protected]] through net banking for rs. 399 on 21st april 2020 and received an sms with transaction of rs. 399. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Regards
Rubia
Airtel customer support has been notified about the posted complaint.
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    Nishtha1@
    Apr 23, 2020
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    Address: AGRA

    I am having error code 004 i.e. channel is not subscribed. but in airtel app my pack is showing that channel is part of your package. I am complaining since 4 days but they are raising service request and closing that request within few hours without resolving the issue . Customer care executives are not replying even after so many mails. I am getting this error 4 for DD pack which is free of cost and as per central government guidelines DD pack can not be removed. Airtel app is also showing that this pack can not be removed but on TV they are showing Error 4 since 4 Days.
    Airtel customer support has been notified about the posted complaint.
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      Syed Aqib Jalil
      Apr 23, 2020
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      Since last 10 days (From[protected], i am unable to make outgoing calls and use internet from my airtel sim ([protected]) inspite of having active recharge plan. After the problem arises due to lockdown it is not possible to reach the cutomer care representative. So, in thought of that i might have no balance, i recharged my airtel number again by 399 plan on[protected], but still the problem doesn't get resolved. Today on[protected] just to check i recharged my number with 10 rs. Broucher and then it started to work. They (Airtel) are just creating loot among their customers which is unbearable in this situation when everyone need good connectivity for their work.
      Mobile number: [protected]
      Customer name: syed aqib jalil
      Network area: aligarh (Up west)
      Airtel customer support has been notified about the posted complaint.
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        A
        arulpiereraj
        from Chennai, Tamil Nadu
        Apr 23, 2020
        Resolved
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        Resolved

        Address: Chennai

        CAF NUMBER: [protected]
        DSL:[protected]

        Hi - I ordered for Airtel Broadband connection on 28-March-2020. It was a quarterly plan for the price 2828.00. Installation person came to my home on 12-April-2020 and confirmed that Interner connection is not feasible due to distance of my house location from the Internet box. I didn't got cancellation confirmation nor didn't got my amount of refunded.

        As a matter of fact, on Airtel app it shows my account is active still, but i didn't even got the connection! When I reach out to them through email, I get calls from Airtel person that I'll get refund confirmation at least but haven't for so far.

        On the Airtel app it shows I'll be billed soon. Please escalate.
        Apr 30, 2020
        Complaint marked as Resolved 
        I have reached out to person who booked internet for me. He was able to process the refund.
        Airtel customer support has been notified about the posted complaint.
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          basavaraj_hg
          from Delhi, Delhi
          Apr 23, 2020
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          Address: Shantiniketan layout Bairedevarkoppa Hubballi

          Sir I am not able to register sim card no to my device sim airtel prepaid device samasong Galaxy A10 kindly do needful
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            S
            shan6687
            Apr 23, 2020
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            I recharged my airtel number through airtel app for Rs.448(84days 1.4 GB/day) on 13 April 2020. The plan seemed to be not valid, so the recharge was unsuccessful but the money got deducted from my bank account. It was stated that refund will be initiated between 7-10 days but still no money is credited from airtel to my account
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              N
              Neha khadse
              Apr 23, 2020
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              Address: Mumbai

              Today got call from airtel, and they asked me to send stop to 121 by sms! But when my sim itself is not working, how can i send sms. I am trying to call back, but the number is coming busy.

              On 21 st april 2020, while my working sim was still in my phone, early morning, the sim is not getting recognised. My mobile prepaid number is [protected]. As a result all my outgoing and incoming calls and data cannot access. I am not getting my bank otp etc..
              As a result cannot call 121 or 198 or msg. Tried calling through other phone, but then there is no option to speak to customer care executive.
              Kindly look into the matter urgently.
              Even emails are getting auto reply.
              I don't understand what is the reason. Please help
              Airtel customer support has been notified about the posted complaint.
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                P
                parr
                Apr 23, 2020
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                Yesterday i have done recharge on wrong airtel prepaid number.
                wrong number: [protected]
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                  T
                  T.mithran Priyadharshini
                  Apr 23, 2020
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                  Address: valavanur

                  I tried to recharge rs 678 in my account.recharge was failed but amount in my account please refund my account.
                  transaction detail
                  seq no[protected]
                  terminal id[protected].
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                    R
                    Ramasamy Srinivasan
                    Apr 23, 2020
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                    Unable to register my airtel prepaid sim.

                    Mobile number [protected]

                    It was working until last week but suddenly is it not working.

                    Some time the signal is coming after enabling and disabling aeroplan mode but with in minute again getting some blocked symbol.

                    Especially when i am enabled the mobile data then immediately the signal gone even i cannot make a call

                    Due to covid we are here at native and the airtel network only available in my area.

                    So please do the needful asap
                    Airtel customer support has been notified about the posted complaint.
                    Apr 23, 2020
                    Updated by Ramasamy Srinivasan                     Let me know your SLA time window to get the update
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                      Praveen Kumar Parmar
                      Apr 23, 2020
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                      Internet problem in pc
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                        7
                        7850satish
                        Apr 23, 2020
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                        Resolved

                        I have recharged my mobile number [protected] through axis bank app for rs. 399 on 8th april 2020 and money deducted with transaction reference no [axmob/mbr/p5qc81r25546]. Bank transaction was completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account. Please refund my money..

                        Regards,
                        Satish
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Hi, we regret the inconvenience caused and are open to help you! We request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ to raise a dispute on the referred transaction. Regards, Team Axis Bank.
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                          M
                          Mohammad Danish Akhtar
                          Apr 23, 2020
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                          Address: Allahabad, Uttar Pradesh

                          My name is mohd danish and i am an airtel user ([protected]) as on 16th april, 2020 i made a recharge of rs 558/- with discount of rs 40/- and just paid 508/- only as the amount was deducted from my account but today is 23rd april and the recharge is not reflecting on my mobile number. Due to an emergency i made a second new recharge of same amount and the second one is reflecting in my account on the place of 558/- i paid 508+508= 1016 rs. Plz help me to solve my problem otherwise the other way will be to simply do an f. I. R on online money stealing and on airtel...
                          Airtel customer support has been notified about the posted complaint.
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                            D
                            Dipjyoti Saha
                            Apr 23, 2020
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                            Address: Siddhiashram near badharghat HS school Agartala Tripura West

                            In this lockdown moments everyone should be suffering about covid-19 virus' attacks... And also lockdown all over india right now.. Hope you know that... But your management team continuously calling me that i will submit there bill... So mam/sir please thinking about donate money poor people who are digging this effect.. Not earn in this moments... Think prosetive... I will take prosetive... Right now i requested you that activate my services immediately... Thank you.. My mobile number is [protected].
                            Airtel customer support has been notified about the posted complaint.
                            Apr 23, 2020
                            Updated by Dipjyoti Saha                             In this lockdown moments everyone should be suffering about covid-19 virus' attacks... And also lockdown all over India right now.. hope you know that... But your management team continuously calling me that I will submit there bill... So mam/sir please thinking about donate money poor people who are digging this effect.. not earn in this moments... Think prosetive... I will take prosetive... Right now I requested you that activate my services immediately... Thank you.. my mobile number is [protected].

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                              D
                              Dipjyoti Saha
                              Apr 22, 2020
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                              Address: Badharghat, Badharghat

                              Dear sir... I'm using airtel postpaid connection... But your management team will be disconnected my number... Don't know why...?
                              Because of some payments issue... Ok already i agree with that...
                              But i'm requested you to activate my account now...
                              After lockdown period complete i vl commitment you that i will submit your payments... That my promise...
                              Just request you please dear sir please activate my account immediately... Please... My number is - [protected]
                              Airtel customer support has been notified about the posted complaint.
                              Apr 22, 2020
                              Updated by Dipjyoti Saha                               Dear sir...I'm using Airtel postpaid connection... But your management team will be disconnected my number... Don't know why...?
                              Because of some payments issue... Ok already I agree with that...
                              But I'm requested you to activate my account now...
                              After lockdown period complete I vl commitment you that I will submit your payments...that my promise...
                              Just request you please dear sir please activate my account immediately... Please... My number is- [protected]
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                                I
                                Iffat Zaman
                                Apr 22, 2020
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                                Even after reachrge dth is shown accont is suspended
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                                  R
                                  rahulg0122
                                  Apr 22, 2020
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                                  I am getting call from an unknown no. "+4044" from last two days.When I receive the no one speak from another side and simultaneously my internet get off when I attend the call of that particular number although I use internet from my other son card.
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                                    R
                                    Reyaz Dar
                                    Apr 22, 2020
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                                    Address: airtel company

                                    I recharge my number with 149 it shows transaction failed, amount Debited from my account but i dont recived refund
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                                      M
                                      Msdaayush
                                      Apr 22, 2020
                                      Resolved
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                                      Resolved

                                      Address: Airtel jammu

                                      I am fed up with airtel. I am resident of jammu. I want to but airtel xstream fiber as only 2g services are working here. I have booked it several times but airtel local team continuously says that the dp box nearest to my home is 150 metres and it should be between 100 metres. I have requested them several times to install a dp box near my house but no response came. I even agreed to pay for the extra wiring. But they aren't willing to help. During this pandemic as work from home is given and only 2g services are working here in jammu i request u to take strict action against airtel jammu team and resolve my issue.
                                      Apr 24, 2020
                                      Complaint marked as Resolved 
                                      Issue solved
                                      Airtel customer support has been notified about the posted complaint.
                                      Apr 22, 2020
                                      Updated by Msdaayush                                       No response from Airtel team till now. Please deal with this matter strictly
                                      Apr 23, 2020
                                      Updated by Msdaayush                                       Fed up with Airtel Jammu team. They haven't even tried to reply even after the complaint
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                                        R
                                        Rajashekhar.M
                                        Apr 22, 2020
                                        Resolved
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                                        Resolved

                                        Hi
                                        I have recharged my mobile no [protected] with 598 on 19th april 2020 from airtel thanks app which the sim activated on the same day. But the amount was not reflecting in my account. So i have again recharged 297 from the dealer.
                                        Now what about 598 which the amount deducted from my card and i was trying to reach your customer care due to covid19 no one is responding.
                                        Please try to solve this
                                        Apr 24, 2020
                                        Complaint marked as Resolved 
                                        Amount refunded
                                        Airtel customer support has been notified about the posted complaint.
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