Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 25%
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15116
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
294
204
+91 98 2009 8200
(24x7 Support)
265
134

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
25%
Complaints
15116
Pending
4269
Resolved
3458
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1430)

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Vodafone India Customer Care related pictures (1430)

Vodafone India Complaints & Reviews

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Vodafone India — Getting bill for closed no.8650820387.

 Vaibhav Rohal on Jan 23, 2017
I had a no.8650820387. I closed this no. on 30th Sep 16.

Sim of same was deposited in your store on 30th sep 16.

Then after i received a phone call as feedback why u want to close.and same was closed..

Then i started getting bills for this no. after 1 month.. I even do not have sim of this no.

How can u send me the bills.

Will you stop torturing me even after closing the no. and surrendering the sim....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — International roaming pack doesn't worked.

 srtraghav on Jan 23, 2017
In November, 2016 I was going to singapore, so I purchased an international roaming pack of about rs.600, but during my whole trip from 23rd to 26th it doesn't worked at all, it had become a great problem for me as I was unable to communicate with anyone those days. After I came back to India I visited the Vodafone store but they gave me unfair excuses which are not justified at all. My mobile number is 8813866206....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Over Billing on account of International Roaming

 sbburde on Jan 23, 2017
From:
Shailesh Burde
Phone : +91 88 84567 710

Dear Sir / Madam,

This is to bring to your notice that:

1. I requested for deactivating of the international roaming upon my return from China in the month of January 2016.
I received a text message from VX-VFCARE that the international roaming is deactivated from 14th January 2016.

2. In spite of this I have been charged Rs. 149 per month regularly since then. Unfortunately I did not look into details of the billing and have been paying the bills regularly.
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — Vodafone Charging extra on the name of CONTENT DOWNLOAD.

 sewaklal on Jan 23, 2017
Dear Sir/Madam,

Vodafone Bill NO: 97305102
Bill Date: 20.01.2017
Vodafone No: 9916101869
Vodafone Relationship No: 61563124.

It has been consistently observed in many bills that Vodafone is charging extra money under "VAS - Content Download", even when I have not activated any VAS and not downloaded chargeable content.

IN no event of download "Pay with Vodafone: option pops up to reconfirm" (which is mandatory for any mobile purchase). In such case how consumer will get cautioned about applicability of charges??

Vodafone...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — Dotbot, life style, vodafone tv all chanell

 Aarthy madhu on Jan 23, 2017
Dear vodafone

What are all these. I donot remember subscribing to all these. Who activated all these value added plans.

Why is your customer care always having technical issues. Never able to connect to a customer care executive. I don't think this will serve the purpose.

You have taken my money. And I want that to be adjusted to my next bill....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — Vodafone bill discrepancy

 jaiswalvin on Jan 23, 2017
I have taken two new connection from vodafone store vashi, at the time of buying new vodafone connection (XXXXXXX873 and XXXXXXX827) i told the staff to activate data plan on mobile no XXXXXXX873 and activate voice plan on XXXXXXX827.
So instead of activating data plan on XXXXXXX873 they have activated the same on XXXXXXX827.
Now vodafone is asking for the bill payment of rs 2097.76 which should not be more than rs 500.
it was the staffs mistake of vodafone and why should i pay for this....
Complaint comments  Read comments [5]Complaint category Telecommunications

Vodafone India — Barred outgoing calls

 Dr. Faraz Tak on Jan 22, 2017
Barred my outgoing calls without informing me. stating that previous port out company sent email to stop outgoing calls. i contacted idea(which is my pervious service provider) they said your account is clear and they didn't send any email to vodafone. i was on roaming and they did this. i got stuck outside and unable to make calls. very disappointing....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Vodafone India — Vodafone Scamming Their Customers !

 Vijay Thevar on Jan 22, 2017
On 22/01/2017 at 5:13 pm I recieved message from VM-611123 (Vodafone) that only on that day they are giving a Offer of 1 gb 3g data and validity upto 30 days after activation for only Rs. 44 .
So to activate the offer I dialled *444*44# .
But I recieved only 125 mb for only 3 days.
I want Vodafone to look into this matter
or it will leave me no choice to go to consumer court . I have attached screenshot of messages that proves that Vodafone has Scammed me .
My no is +919833842587 ....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Fraud commitments for 1 hour pack of 16

 Mishra Boy on Jan 22, 2017
Vodafone is doing fraud with customers it said that 1 hour unlimited videos i take for 1 hour in Sonia vihar delhi 94 area on 3odi ind vs England match one single time it not open video bttr then this ws Jio-sim i really angry with this type of fraud by reputed compny Vodafone look in this matter if I r not taking ur copy status it will bankrupt definitely in one day & Jio will be best for every ome it is not charging any money & ur2 charging much more ....
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — Money Deduction on name of GPRS use.

 Nitin_Grg on Jan 22, 2017
Vodafone India deducted my Money for nothing. and added that in my unbilled amount. Rs. 74 they deduct on the name of GPRS use. but I already subscribed to 1GB 4G/3G and after that unlimited 2G but they don't know why deducted money. and i am very disturbed by this actions of Vodafone. isse bhi pehle kai baar ho chuka h.. custmer care me call krke bolo to kuch or hi bolte h... vodafone please sort this out otherwise i have to port my number.

Nitin Garg
9990527930-Vodafone...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Complaint Against Tarrif Issue

 ChandraKanth Gajawada on Jan 21, 2017
Hi Maithri,

I have taken Vodafone connection of Wifi Hotspot with Number 9742757772 on 24-Aug-2016.

I have taken it under the plan that I have to pay for 6 Months Advance Rental so that I will get the Device at free of Cost and I will have a discount of 999/- per month for 6 Months on the tariff. I was under 10GB Plan when I have purchased the device.

Since I have moved to New Flat on 18th Aug 2016, I didn't have the proper address proofs so my Friend Abhijith (Copied in this email) has taken the connection on his name.

I have changed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Illogical staff

 Saurav Arya on Jan 21, 2017
I have port my 4 year old no 9555370661 from reliance to Vodafone that time they have told that no charges will apply but when I switch then he says to pay 250 RS deposit this is really a cheat. And your customer care services is really worst. They have not started my services and demanding for money .
Is really really really really worst services given by the Vodafone and really I will never suggest some one to connect with this company specially....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Balance deduction without any activity

 evil devil on Jan 20, 2017
I dont know why such frequent services got activated on my number and my balance got deducted by its own ... i got enough trouble on these things ... happend plenty of time ... thinking of complaining about it to consumer form ... and also about porting my sim to other operator ... and not to use vodafone next time during my lifetime ... please check on it and solve this issue ... until i take further step...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Auto activete DOTBOT Refund money

 Mariyammal on Jan 20, 2017
I didn't subscribe dotbot service. But ₹35/- debited from my account. I want to deactivate that service and please refund my debited amount within 1 hour. Complain sending time 08:45 Pm of 20 Jan 2017. My number is 9944664401. Next time don't active these type of services in my number. I didn't get response from your customer care number 198. Refund my balance of ₹.35/-...
Complaint comments  Read comments Complaint category Police

Vodafone India — Stealing and Threatening

 satvista on Jan 20, 2017
I was a loyal vodafone postpaid corporate customer for 8 years. As i travel abroad i place my number in safe custody with Vodafone by paying a deposit and come back and activate the same number.
Last time i paid the security deposit on 30-Oct-2016 and my number was placed under safe custody from 8-Nov-2016. But Vodafone continued to bill me even after this period, when i raised concerns they provided no proper answer. Today i received a threatening email asking me a whooping 1246, for which they don't provide any itemized bill, and stating they would immediately approach the Lok Adalat in...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Excessive Bill Charges

 Sandra Rodrigues on Jan 20, 2017
Dear Sir/ Madam,

I have a post paid connection 9820599662, on which the dues unpaid as of 23rd Dec 2016 was 3440 Rs, to which also I had issues. Vodafone Company sends two gentleman to my residence for recovering the money. I agree to pay some amount of Rs 2000 and 1000 I would pay later by week end. These gentlemen said We will come back in the next week and collect the entire 3440. After a weeks time I get a call from a lady with very unprofessional and high level tone saying If you done clear the dues we will file a complaint and then you will have to pay double the amount i.e...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Some packs are activated without user knowledge.. donno what makes them charge like.. 90 or 150 or 30 unnecessarily

 som_1981 on Jan 20, 2017
Receieved message like VDS AJDESIBEATS pack is now active on your mobile number, as requested. 30 days rent - Rs 150... they are demanding to send message to stop..

i never requested. this is not the first time... they are cheating with billing.. if tried to reach customer care ivr is so irritating taking atleat 30 mins to speak.. it s not user friendly...

cheating should be stopped.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — NEtwork Problem

 martin1975 on Jan 20, 2017
Hi I am writing this mail after requesting for so many times to resolve Vodafone network coverage issues in my area.I am a loyal customer of vodafone more than 10 years.Also i have been using three vodafone postpaid numbers 9846767450 /9745689624 & 97454254288 . I Never defaulted on my bills ever. For past 6 months there is an issue of Vodafone network - signal is very very poor and call dropping also in my area. There have the issue no signals inside the house.many times i raised this into your customer care executives and not yet it cleared.Even i made complaint through the Vodafone shop and through...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unauthorized deductio n

 sateesh8844 on Jan 20, 2017
Yesterday (19.01.17) the company deducted Rs.35 from my main balance against DOTBOT Pack for 7 days. i hadnt activeted any pack like this. I replied for deactivate this service. The service was deactivated but balance of Rs. 35/- no credited to my main balance. Today (20.01.17) company again deducted Rs. 5/- from main balance for same Pack for 1 day.
If i didnt activate any plans then company why directly (without my permission) deducted the amount daily.
I have decided to complaint in Consumer Court against this matter if Rs.35/- didnt credited to my account.
THE COMPANY IS...
Complaint comments  Read comments Complaint category Banks

Vodafone India — Rs35 deducted from my Account without my consent [Resolved]

 mehara91agn on Jan 19, 2017
35 rs was deducted from my Vodafone number yesterday 18/12/2017 on account of a DOTBOT pack which I never activated! I immediately sent a service message for stopping this service which I never even initiated.
And this is not the first time such unauthorised deduction has happened. I want you to write me back stating what was the reason behind such inconvenience. What is this DOTBOT pack and WHAT SERVICE does it provide!!! Stop it immediately and refund my 35 rupees!.

For any other information contact me at
meharakamal10196@rediffmail.com...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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