Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 25%
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15418
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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319
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212
+91 98 2009 8200
(24x7 Support)
up
285
down
139

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
25%
Complaints
15418
Pending
4284
Resolved
3632
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1463)

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Vodafone India Customer Care related pictures (1463)

Vodafone India Complaints & Reviews

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Vodafone India — Regarding Phone calls history

 Rk.raviraj106 on Feb 25, 2017
Dear Sir/Mam.

I Ravi kumar needs phone call history of my Vodafone mobile number - 8797780052. Kindly provide phone call history from 15th January 2017 to 23rd February 2017 on my email address - rk.raviraj106@gmail.com. Kindly provide as soon as possible. Send history to my mail address given in the message.

Regards
Ravi kumar
Mobile - 8797780052
Ranchi, Jharkhand...
Complaint comments  Read comments Complaint category Other

Vodafone India — Migration of sim postpaid to prepaid

 vmc security services on Feb 25, 2017
I have surrendered my postpaid sim 9952646601 on 23 Feb 2017 for migrating to prepaid at tiruchirappalli cantonment voda store and deposited bill amt of rs 382 incl bill amt including request documents with address proof and id proof and photo also . But till date migration is not done after passing 48 hrs and i will not pay any more rental to you. I will strictly follow my rule as a military man . Plz give quick response to me. I have already lodged one complaint with 198 also ....
Complaint comments  Read comments Complaint category Other

Vodafone India — SIM card change issue

 Anupama Alkunte on Feb 24, 2017
My Vodafone is not in use since 10 days and I visited Vodafone store to change my number into nano. But the problem is my SIM is not supporting to any phone. I have no idea why it happened. This number is in my mother's name, i visited twice Vodafone store but no one is ready to help in this. They are your mother should be physically present. My cannot come to store. And I am using this since more than 6 years now. This is important number for as this numbé is linked with my kotak bank, cosmos bank, union bank. The service from Vodafone is pathetic, Customer Care people like, Kiran, abhijit, shivram,...
Complaint comments  Read comments Complaint category Credit Cards

Vodafone India — Ristriction of outgoing services against some other number outstanding which is not belongs to me

 ravindra.chavan on Feb 24, 2017
Vodafone has ristricted of my outgoing services for my vodafone no. 8097911763 with reason that some other number 9833623625 outstanding.
9833623625 is not belongs to me nor related to me; when I called Vodafone customer care they informed me that this number was register in 2015 with similar name and now it is discontinued.

I am unble to make outgoing calls, required your immediate help....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Family Plan Billing Despite Barred Calls

 Saxenasaheb on Feb 24, 2017
This is with reference to my phone numbers (9920017977, 9167069069, 9819791208) and their bills.
The numbers mentioned above are a part of the Red family plan and the total bill for December 2016 was Rs. 4302, the same was sent on 1st January 2017 and was due by 19th January 2017.
Credit limit for my account with Vodafone stands at a firm Rs. 4000.
I figured that there was something wrong with the bill (which has been a norm now, given I have gotten issues sorted with my Vodafone bills every other month) for it couldn’t have been greater than 3000 as my plan cost is 1599...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone mobile connectivity at dahisar east, hanuman tekdi

 ashapandey76 on Feb 24, 2017
Hi,
I stay at Dahisar East, hanuman Tekdi. Here the Vodafone network recently has become too bad. I have to always stick around the window for connectivity. It is too bad..I cannot continue my household chores if there is long running conference calls. Even if I bit move away from the window the voice start breaking. At some places in the house itself the network connectivity is NIL. This is too difficult as at times I work from home....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Mobile data is charged higher than expected

 Rohan Karadkar on Feb 23, 2017
Hi,

My cont no is 9773075270.It is registered on the name of Dr Vinod Shamrao Kolekar.I had requested for 3G 1 Gb (299/-rs)data plan.I don't know what was the reason even after calling customer care multiple times they were not able to fulfill my request.So I had visited Vodafone gallery but they told me that there is some issue so we are escalating your request.Even after that I didn't receive any call from vodafone.one day when I started my data I was able to use the internet.I thought that 3G plan has been activated so till 2nd of Feb I had used the data until I received the bill...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — 3G Data card No. 9833343240 of Jayant Ketkar

 Jayant Ketkar on Feb 23, 2017
On 5th Oct 2016, I surrendered my card at your outlet on KARVE Road Pune & closed the account by paying final bill of Rs.1521.00 & Rs.10.80 online through SBI net banking . . Again I got bill of Rs. 444.28 . Nevertheless I paid that bill also on 4th Nov 2016. Now again on 30th Jan I received mail asking for a bill of Rs.261.17 to be paid by 15th Feb 2017.I also had received NIL bill as on 29th Nov 2016. Please take up with the company to stop sending bills & check records properly....
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — Follo pack activated without my knowledge

 Siby Raghav on Feb 23, 2017
I am surprised to receive the message from vodafone stating that my follo pack is activated and toh have deducted Rs 35/- for that. I have not sent any activation request for it. Can you please justify the deduction without my consent. My mobile no. 9742602328. Kindly request to stop this kind of things. It will give you a bad image to company.kindly credit the deducted amount ASAP....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Fraud transaction on my debit card.

 rekha6 on Feb 23, 2017
Dear Sir,

I had received a call from 9648572659 on 1.20pm (dated 21.2.2017), where she said we are calling from bank online reward points department and she asked the credit card details for the purpose of giving additional reward points and cash back. I gave the card number and she asked the CVV & OTP when i checked the SMS completely till the transaction done. After she told me within 2 days the reward points will credit in your card. After 2 days later (23.2.2017) i checked & the amount of Rs.21046 debited in my card. I checked with bank, they told the amount transaction done...
Complaint comments  Read comments Complaint category Banks

Vodafone India — Deduction of balance lifestyle and clipskaart

 Sanjay291260 on Feb 23, 2017
It was to a great surprise that yesterday one of the service named Lifestyle suddenly got activated on my vodafone number 9839960278 and cut Rs.90 and today morning again some Clipskaart cut Rs.35 this pure daylight robbery, i have not activated and service and want vodafone to fix these issues asap. Please do not activate any other service on this no too...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Mi-fi

 Sekaranp0906 on Feb 23, 2017
Dear Sirs,
This is my second complaint to VodaFone due to service failure from VodaFone. Its pain to sort out issues with VodaFone with long calls with call centers and mailing.
I exhaust, and the re-solutions were provided after a long fight with VodaFone.

I bought mi-fi device from one of your retailer who ran a road-show at our bank. It took 9 days (2Feb2017 to 11Feb2017) to make it work after repeated calls almost everyday. No one has bother to take my case serious.
Finally the activation was done.

But I have already mentioned my decision...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Very poor Internet speed after upgrading 4g sim

 Nikunj_nikss on Feb 22, 2017
I was wanted to port to idea because they gives me unlimited calling and 7 gb 4g net data, but Vodafone customer care executive called and told me that we will also giving you this service so I cancelled the port to idea, after upgrading 4g my Internet speed is totally down, download speed is 0.1mbps and upload is 6 mbps, totally dissatisfied with this 4g upgrade, when I had 3g service then it was working smoothly....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Services at its worst and sub standard customer care

 altruist on Feb 22, 2017
Dear Sir/Madam,
I have requested for a name change for vodafone nos. designated on the name of my father in the month of Ajaykumar Parikh as i wanted to include those nos into CUG scheme provided from my company for which i was advised to request for name change. As name change cannot be done without clearing of the dues, I had cleared off all the dues along with extra amount over and above the unbilled amount till Aug 2016. Since then there were multiple issues faced for conversion (delay in activation, address wrongly mentioned, non activation of CUG scheme till Jan 2017, unsolicited calls/letters...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — International roaming

 aeroimran on Feb 22, 2017
Hi

I activated i-roam free international roaming pack at INR 575 for 1 day on 21 Feb 17 8:47 PM few hours before my visit to UAE on my prepaid number via vodafone website and got this message.

Your recharge of Rs. 575.0 using Vodafone Eshop is successful and your payment ID is HHMP5134384986

After that I called customer care (spoke to 4 customer care guys) and no body seems to be aware of this new pack offer which is there in vodafone website. Infact one guy finally told me that he will reverse the amount as the service is already active on 21 Feb 17...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Complain for number 9727922877

 Raj Bhaktani on Feb 22, 2017
My number 9727922877 has been blocked by the vodafone company without informing me and I was having INR 362 BALANCE in it. Now they are not refunding me that balance. How can they block my number without informing me? And now they are blaming me that they sent me SMS and they call me too but I did not received any calls or SMS.

Note:- the company did not send me any message or did not call me for it....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Misleading

 Salonasewak om sai nath on Feb 22, 2017
This is to bring into your kind notice that i Sachin Joshi (mobile number - 9953123786) would like to request you that i want to port my Vodafone number to some other service provider because i don't know whats wrong with you people. what the hell they are doing i don't know. How come my bill amount is Rs 2552. This thing has to be taken seriously by Vodafone and rectify as soon as possible, Or else i shall port the number and move to other service provider.

Is this the kind of service you provide to your customers.

Before also i have paid them a huge amount of money...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vas charges

 rajkumar.sain on Feb 22, 2017
I am tired for your vas charges about content download and service activation, they started without my prior knowledge and you kept adding charges in my bill and everytime you guys blamed me for downloading and activating services but they are doing unknowingly, do you have any option to restrict vas and content download, or these are just fake download doing by vodafone itself to increase bills.
raj kumar sain
7665705777...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deactivate postpaid connection

 pranab maity on Feb 22, 2017
Dear sir/Mam,
I am requesting u to plz disconnect my postpaid service as soon as possible.
7872735119 its my no
plz take care of my complaints as soon as possible

Regards,
Pranab Maity...
Complaint comments  Read comments Complaint category Employees

Vodafone India — Please block immediately my sim card no.9833929405

 karthiknadar800@gmail.com on Feb 22, 2017
Sir / madam

My mobile phone get lost tow days ago . Please block immediately my SIM no.9833929405 is this billing card
you have any query call me 8652811632this nos

thanks
Karthik nadar...
Complaint comments  Read comments Complaint category Job & Career

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