Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 19%
Submit a Complaint
20267
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
777
down
485
+91 98 2009 8200  (24x7 Support)
up
823
down
408

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
19%
Complaints
20267
Pending
232
Resolved
3696
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2240)

Vodafone India Complaints & Reviews

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Vodafone India — unauthorized charges

 Tare3009 on Aug 21, 2019
On 18/08/2019I have requested my plan to postpaid to prepaid in mira-bhayander vodafone store. I had paid my bill before my cycle i.e.549/-Rs.They given me new sim card and also taken one month talk time charges of 249/- Rs.Now today call came from vodafone store and saying that your pospaid to prepaid plan has been cancelled.Now they saying that you have pay more 645/- Rs.Normarly my paln was 399/- per month plus GST comes around 470/-.Aready i have paid 549 before my cycle date than why they are asking for 645/-.

Regards
Prashant Tare
[protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — fraudulent billing.

 Digvijay010 on Aug 21, 2019
I would like to inform you that I am being harasshed & tortured by Vodafone India and they are adding vague as well as fraud bills every month. I already get carry forward data which is pending of last month data, inspite of that they add additional internet charges each month alond with irrespective VAS which I never used. They neither able to explain it nor they are correcting it. It has been 2 running months since I am facing this isse.

Please help me in this issue asap.

Phone: +91-[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — recharge status

 Jeevitha Balasubramanian on Aug 21, 2019
My friend No is : [protected]
His Relative recharged his no([protected]) from Hosur through online ICICI BANK
The Recharge was not yet done.i want to know why it is not done?
How much it will take to complte the recharge?

If its not done how i can refund the amount ?
can you please help as soon as possible to sort out this issue

Thank you in advance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — balance deducting every few days

 Zed0 on Aug 20, 2019
Balance deducting every few days on 4 of my vodafone numbers. When reached out to customer care they state that I am subscribing to some VAS, But I am not. This is happening since months to me and my family.
We have 8 vodafone numbers in our family. With such a service, only option left is to port all of them to different provider, already ported one number to different provider because of the same sisue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — access bill amount

 mAZZA AA JAYGA on Aug 20, 2019
Dear sir,
My voda postpad no is [protected] i am using this post pad service for so many year my bill ammount should be 470+ but i am getting 760 + but still i am using this ridiculious service now i just want to inform you that continiously i am facing access bill ammount for so many month so if yop can make it correct my bill ammount of july month than ok if you cant that i am going to change this service provider along with my 16 colouges of my company who are using voda postpad...
Contact no [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — porting my no. to other network but sms not sending to 1900

 Mohd Abubakar chowdhary on Aug 19, 2019
Porting my no. To other network but sms not sending to 1900. Vodafone service center not providing right. Solution. Before i'm in postpaid plain. Bill is coming to much. Then i came in prepaid. We're my deposied amount i loss it. I submitted my request early, but vodafone service center as taken 14 day to convert into prepaid. I m not satisfied his service....
Complaint comments  Read comments [4]Complaint category Education

Vodafone India — no internet in you broadband in 10 days

 Pb Pradeep on Aug 19, 2019
I am not getting internet connection since aug 9. I have complained the same on 10-aug-2019 complaint number[protected] via you broadband app. I have called customer care 4 times post this to remind and every time i get same response that backend team will call. I have lost my patience last saturday and sent a mail to both vodafone and you broadband of taking issue to consumer forum, social media and court and then they assign an engineer one mr. Y. Prabhu whose mobile is switched off for past 3 days. I never had such problems with you broadband and all issues were resolved within 3 days. Vodafone...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — I am not able to call since last 2 month

 sumgupta2009 on Aug 19, 2019
Hi,
I am not able to call since 25 june 2019 from my vodafone postpaid number. After multiple complain (30+ time) still issue is not resolved but still they are generating bill every month. And each time to solve complain they need 7 day and after 7 days they close complain without solving that and again they need 7 days.. This is going on from last 2 month.
So my request is to either solve my issue or refund back my 2 month payment since i am paying that without using your service.
Pfa of my complains screen shot...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — network issues

 Arshee Shaik on Aug 19, 2019
I am using vodafone since a very long time but now it's giving a lot of trouble from the past three days i am not able to use my internet data as its giving a sign of e. My works & chats are pending i can't even contact anyone pleased try to fix this problem because it's causing a major trouble very disappointed by vodafone services. Before this also it's causes a lot of problems in network at many places and now me sitting in my home isn't able to use my internet my data plan is going for waste. I have a lot of work to do which i am not able to do because of these great cause of trouble in network...
Complaint comments  Read comments [3]Complaint category Internet Services

Vodafone India — retailer sim to be ported as soon as possible

 Praveen4oct on Aug 18, 2019
I want to get my number port.. My number is [protected]... First of all i normally typed port [protected] and sent the msg to 1900 but the reply from there was that it is a retailer sim instead of getting the six digit code for the formal further doings of porting process.. Soon after i contacted the customer care executive of vodafone and they informed me the same and asked to try to register and talk at 18345... But all my efforts went in vain.. I thereby hope that i will get a better reply and attention here rather than talking to the customer care executive... Hope you will respond to it and resolve...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Vodafone India — recharge anomaly

 a2z99 on Aug 18, 2019
I had done the recharge for my mobile for rs. 459 by cash payment on 25 jul 2019 and got this message
"successful recharge as tt received rs, 0, gst rs. 70.02, access fee rs. 388.98. New bal. Rs. 0. Transaction id xxxxx.. I even got a message for validity till 16 oct 2019

Now on 15 aug 2019 i get i message that my offer has expired... Kindly look into this matter as soon as possible.
Why was additional amount of rs.388.98 as access fee was deducted under the subtitle of"access fee" and is it fair??? Is this the quality of service vodafone is planning to give to its...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — vodafone unusual balance deduction

 keshavpawaskar on Aug 18, 2019
Description: unusual call balance deduction from vodafone sim, without using internet service from the sim, when asked customer care about the reason, they say that the balance was deduction due clicking of advertisement from the internet at 3 pm today but no internet was used from mobile phone by sim or wifi. This has happened before as well.

Date of incident: 18th august, 2019
Vodafone number: [protected]
Resolution: refund of the balance amount...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — plan change request - bill merge

 rajuneer on Aug 18, 2019
On july 30th i sent an email to vodafone cs team requesting to change plan from corporate to individual and to activate rate together plan of 598 (For two numbers). However, they activated and 399 plan each number and no further information on the same.

After 10 days i called to customer support team for asking the status. They responded, that the corporate plan is deactivated and need to pay 399 on each number. I sent so many email. But no proper reply and no cs team is looking the email completely. Everytime i call the customer support team they said system issue unabel to change...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone international roaming 149

 Neha Sengupta on Aug 18, 2019
I have traveled to uae on international roaming pack of rs 149.in the 10 days since my arrival, i have received exactly one call. However, my vodafone bill has reached an alarming 9226 rs! The reason cited is data usage.

First, absolutely no internet has been used on the phone.

Second, we got an sms from vodafone care on the date of travel saying that mobile data services on this number have been kept off. Further, it said that if i wish to activate the data services while on international roaming, i have to send an sms to a given number with a given code. I did not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — inflated bills / overcharging

 W19k on Aug 18, 2019
Dear sir/madam, i am writing this email on behalf of my wife (Vodafone account no.[protected], who needs your help to reverse the unwanted charges being levied by vodafone in the month of june & july. She moved to china in june but still wanted to keep the india no# active, as the same is mapped to a lot of indian apps/websites for local transactions. The day she left india, mobile data on the india no# was proactively turned off via phone settings and she was conscious enough not to pick-up any incoming call on the india no#. However, vodafone applied hefty unwanted charges in the june & july bill,...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network issue

 Bhoraneeya on Aug 17, 2019
I'm complain network issue time face below response:
(1) complain starts february but still not reply.
(2) three times call different days on number 198 but response is customer care executives is reply technical issue we are not take your complain now call you later.
(3) 16 august vodafone executive not responding any questions. But i am clearly hear to other peoples voice of call centre, second time support person hitesh bhai disconnected my call and third time not executive is hold my phone.
(4) every time complaint taken by customer executive helpline but not...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — demanding to pay extra

 Mahesh2224 on Aug 17, 2019
I have ported to jio network in 2018, i have cleared all the due payments. Now vodafone started demanding me to again pay the outstanding or else they will file a case against me for not making the outstanding payment. To avoid this confusion i have made a payment and called their customer care they said there is not any outstanding such. Infact they send me an cheque for the excess amount payment but the cheque was out dated so i didn't deposit it.
But again they asking me to pay. They are really making people fool.

This activity should stop and give back my excess amount...
Complaint comments  Read comments Complaint category Other

Vodafone India — balance deducted for call

 K Raghavan Nair on Aug 16, 2019
Hi,
Recently i recharged my number with 399 which says free calls and data. But on calling amount of rs. 30 got deducted from main balance. I need you to refund. It's cheating when you say unlimited calls and 1.5 gb data for 84 days and then deduct from main balance. Call centre doesn't respond to calls. It keeps ringing. The amount was deducted when i made a long call. For short calls no amount gets deducted....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — request for waiver the vodafone excess bill

 Simran Kaur Sohal on Aug 16, 2019
Dear vodafone,

I am a customer of vodafone postpaid service and my phone number is [protected]. From the past few months i didn't use my number for any kind of service but still i got the bill of 1202 rupees. This amount in not fair according to me and i'm a student, i'm not able to pay this much amount so here i would like to request you to kindly waive off my extra bill. So that i'll pay the remaining amount and i want to deactivate this number. Because i'm very dissatisfied with the vodafone service. How is this possible when i never use the service of vodafone and there's a bull...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — autoactivation of vans with no history

 Chetandjadhav on Aug 15, 2019
I need to get statement for my vodafone prepaid account. But i can't coz vodafone isn't providing that.
They are charging me for many packs which i have not activated like english seekho weekly when i am a double mba why would i need english learning app.
I have lost count since last one year i have been recharging and not using much coz this number, still i had to pay a lot....
Complaint comments  Read comments Complaint category Telecommunications

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