Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
19590
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
755
down
468
+91 98 2009 8200  (24x7 Support)
up
796
down
390

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
19590
Pending
379
Resolved
3401
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2143)

Vodafone India Complaints & Reviews

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Vodafone India — error code 50

 babyganita on Mar 22, 2019
I am not able to sending text messages it show error code 50 when i text to someone . I am always showing this error while sending text messages. I am having recharge of Rs.199. Please do the needful and solve this. i just want to solve this problem. It showing from last 2 months. I am very disappointed from vodafone sms services.plese help me out off this....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — sms service not working from prepaid mobile no

 Sera Mukherjee on Mar 21, 2019
No incoming or outgoing sms from prepaid mobile no. Sim replaced and multiple complaints made to phone service. Received several complaint numbers but all were closed by vodafone without any follow up. I am unable to use netbanking or other facilities. Most apathetic company. Porting to other networks also not possible as outgoing sms not going. Contacted company on twitter but received same apathetic responses with no follow up....
Complaint comments  Read comments [2]Complaint category Other

Vodafone India — missing my mobile get my call history

 Prasanth Prasanna on Mar 20, 2019
Respected
Madam, sir
My mobile is missing name shanmugavadivel, i lost my call history please send my call history, 19.03.2019, 20.03.2019 this date call history please send me mail please help me, my family contacts this number please send me call history details kindly offered to get vodafone call history please send my email.
Thanking you

Your faithfuly

Shanmugavadivel...
Complaint comments  Read comments [2]Complaint category Family & Relationships

Vodafone India — undue deduction of money

 Prasad78671 on Mar 20, 2019
Vodafone is the worst nowadays. I had called on my other no whether to see the services are disconnected or not so as to recharge. when called from my vodafone no to my other airtel no the recorded message was heard that the incoming services of the no are suspended and i disconnected the call. on disconnection i received a message that 0.23 paise has been deducted from your main balance. how is it possible that if i have not talked the balance can be deducted. why i should pay for the services i have not utilised. Even more on my other vodafone no i have unlimited pack activated and getting 1.4gb...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — unfair data charges on roaming

 Shraddha_ on Mar 20, 2019
Vodafone is trying to commit daylight robbery! I was on an ir pack for 7 days for the uk. Normally vodafone sends you an sms and or email to let you know well in advance that the pack is about to expire. This time i was sent the message after the pack has expired and since i was out of of a network zone and on the london underground i had anyway turned my data off and had no cell reception at all. Even then i have been asked to pay rs 4, 400 extra a’s charge for 8mb that i have not even used as my phone had no network!

If someone can pay 3000 rs for data roaming for a week why...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — closing postpaid connection

 Ravidutt Khantwal on Mar 19, 2019
I want to close my new vodafone postpaid connection due to very poor network connectivity and poor services even after complaining to customer care.in todays time of 4g and 5g, am i supposed to see that edge sign on my phone. When i enable 4g i get 3g network and when i disable it, i get edge network. Wow.. So this was all about vodafone network. Sorry but i don’t wanna use it and i am not supposed to wait for better network and to pay amount to them for this...
Complaint comments  Read comments [3]Complaint category Telecommunications

Vodafone India — roaming and conferencing charges unnecessary

 Snjayanthi on Mar 19, 2019
My Vodafone mobile number is [protected]
In the month of September 2018, I have taken 250 plan from Vodafone at mentioned number while taking the plan customer care executive clarified me that there is no Roaming charges on your phone which includes incoming as well as outgoing however last month I visited Andhra Pradesh where I made local as well as STD calls from my mentioned number however in the current month bill they have charged Roaming charges Rs. 117.10 and Conf. call charges Rs. 48.30 so in this regard I called up at their 198 number at 19:19 hours for amount reversal, they simply...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — refund of mobile number not received yet

 Abhi2692 on Mar 19, 2019
I raised request of refund of amount mistakenly paid by me on 24/02/2019, but till date amount is not received in my account and according to vodafone they have initiated refund but it is not received yet. Also vodafone doesn't have any refund related details with them. I repeatedly call customer care but they are not giving any satisfactory answers....
Complaint comments  Read comments Complaint category Other

Vodafone India — vodafone postpaid billing.

 upsetwithvodafone on Mar 19, 2019
My vodafone number 9966xxxxxx has been billed wrongly for the last couple of months. I am being charged for the stuff i have not subscribed and supports technical inability could help to solve and find the problem and ongole vodafone care constantly ignoring the issue and started cancelling all subscriptions without informing us.

Also i am being charged late fees in the bill. I had never put sim in my mobile during the period support/vodafone care claims i had subscribed to those services.

They are not even trying to figure to what went wrong.

For the...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Vodafone India — forcefully recharge

 vartika rathore on Mar 19, 2019
I want to activate my [protected].. If i was not subscribing any plan so company will stop my service? On which basis you can do because it depends upon customer whether he wants 2 recharge or not so how can company can force to recharge? It is against of human rights because if someone is using dual sim & 1 of which he doesn't recharge so it doesn't mean that particular sim has stopped so active my number otherwise i will go court regarding harrassment & forcefully recharge...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — number deactivated

 Viju Arava on Mar 19, 2019
Dear team,
My vodafone number [protected] is been deactivated more than a month ago.
I am getting an option to even call customer care. When i tried to call vodafone customer care, it is saying
"dailing failed. Cannot connect to mobile phone network"
So no incoming and outgoing calls and no sms also.

Please rectify this problem as soon as possible.

Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — refund for auto migrated plan

 Sheetal Dhumal on Mar 19, 2019
I am a vodafone customer since long long time. My phone number is [protected]. This month my plan got auto migrated from 125 rental to 299 rental without any intimation to me. I repeat there was no intimation. Now i have been billed for 299 plan which is something i don't want and i haven't used. Mind you, this is the second time this is happening. I talked to your customer care and they openly admitted of the plan being auto migrated. So don't give me any more # regarding this. Last time this happened, my charges were reversed back to my old rental and that is what should be done...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone not allowing to port out

 drarunkumarv on Mar 19, 2019
I am totally frustrated with this vodafone network and decided to port out. Inspite of repeated attempts they are not allowing me to port out. I have repeatedly contacted customer service to resolve the problem but they give some silly reasons and are hesitant to port me out of vodafone. I have every right to select my network i have decided to port out from vodafone only because of the poor network and service. When they can't provide the service for the money i pay why should i suffer and be a looser. I need this to be shirt out immediately i have not recharged my phone for almost 10 days as i...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — negative balance

 Nishita Deka on Mar 18, 2019
Hi I'm a Vodafone prepaid user and my balance is below 0 Rupees.
I don't know how it happened but now it is like -17 rupees. I've recently tried to put a callertune but I am not able to, because of this negative balance. I've tried many times to solve this issue but it doesn't help.

Please help me out with this issue. My phone no. is : [protected]...
Complaint comments  Read comments Complaint category Other

Vodafone India — poor 4g network coverage

 chill_fix on Mar 18, 2019
Hello sir
I live in barc colony boisar, pin:401501.
The 4g network coverage of vodafone is very poor and intermittent here. Also the speed offered by vodafone 4g ranges in upto 200-300kbps when it should be much higher as offered in a 4g network. Kindly take some action about it as there are lots of vodafone users here who are experiencing inconvenience. Hope to see this problem resolved as soon as possible....
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — iroamfree [email protected] 5000.00

 SauravIndia1976 on Mar 18, 2019
I am living ouside india from some time but i still have a postpaid number from india. I have this number since 15 years and that's why i still want to keep it. I am not actively using this.

In last month's bill vodafone added i-roamfree [email protected] 500 and in this month i-roamfree [email protected] 5000

I have no idea what is that and how it got added without my concern.

Invoice no : 05iup[protected] bill period : 15.02.19 to 14.03.19
Bill date : 15.03.19 your plan : talk more 200 min plan

Mobile no [protected]...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — mobile shield insurance

 Rati Sharmaa on Mar 18, 2019
I bought samsung note 8 in sep 2017. At the same time, as i was customer of vodafone postpaid, i subscribed for mobile insurance and every month i used to pay for it. Few days back my phone screen got broke and i was relaxed as my phone was insured. I claimed the insurance. After somedays they repudiated my claim and when i asked for the reason of rejection, they stated that it is due to insufficient documents provided. I corrected the documents and requested them to reprocess the documents. After this they gave me the reason that loss reported is due to 'carelessness or negligence'.
Complaint comments  Read comments Complaint category Insurance

Vodafone India — no internet network

 Vishal A Kale on Mar 18, 2019
My 4G mobile number[protected]. I had recharged the Rs. 399 worth 84 hours of unlimited internet pack, but if I did not recharge 84 days I would have been better if I used to number portability in Reliance Jio. I thought Vodafone was a good service but it was full, I would have to leave the Internet of Rs 399 / - but call it many times. I do not have the network but now my second number is [protected] but I will make the portability and we are grateful that we have given this service to the customers soon. Thank you...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — ownership change

 GopalakrishnanSubramani on Mar 18, 2019
Hi,

I have been using vodafone service for more than a year. When the aircel crises happen, i was out of the station. So, i asked my uncle to get the vodafone sim using my port out a number.

Now, i confirmed with vodafone customer care about to change the ownership. I approached to erode (Tamilnadu) megastore. They forced me to change postpaid connection then only possible.

I showed the procedure which told vodafone customer, then they said ok give me the proof and all details.

Both uncle and i appeared in front of them and gave all...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — my mobile phone theft by vodafone

 Kn Balaji on Mar 18, 2019
Hi,

I have bought lenovo k8 note bought on 2017, and as a vodafone red postpaid plan subscriber i enrolled myself in vodafone red shield plan (Mobile insurance). Last december 2018 phone got repaired. While i check lenovo authorised service centre in chennai they said software issue so software board need to replaced and charges will be around 6000. Same i got estimation. Then i raised in vodafone red shield plan (Mobile insurance). They accepted my request. After a two months follow they collected by their 3rd party "shotformats" my phone on feb 2019. Then no update from them.
Complaint comments  Read comments Complaint category Mobile Handsets

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