Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 24%
Submit a Complaint
16671
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
405
down
253
+91 98 2009 8200
(24x7 Support)
up
373
down
194

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
24%
Complaints
16671
Pending
4344
Resolved
3737
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1592)

Vodafone India Complaints & Reviews

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Vodafone India — Postpaid account they are not closing and charging every month

 mithun1234 on May 29, 2017
I am a vodafone customer for last 12 years last year i bought another number with the same ID for my wife, Later understood that they are charging for unwanted items and decided to close the account.

Tele Called the person and asked to close.. Later i got a call from person talking too much for retaining talking so roughly.. i told him to close the account and payed the amount.

I though the second account is closed and was doing my work later after 2 months again a person called and said you have an outstanding amount of thousand and if it is not paid he will block...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unethical charges been charged

 Naren3011 on May 29, 2017
As informed by Vodafone Sales personnel, prepaid Data card for three months charges were Rs. 2700/- all inclusive &accordingly I had paid the entire amount in advance. Now they are demanding Rs. 400/- odd amount towards service tax. If the service was prepaid then service tax should be including whereas I have not even received any formal invoice towards it. They have send the legal notice towards 437/- oustanding towards service tax...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Inflated bill in unlimited plan

 Faheem on May 29, 2017
Hi,
I have post paid connection with Vodafone since 2-3 years ; however, my bill was always inflated. I went to the Vodafone gallery 4 month back and requested to change post paid to pre paid but at the gallery they retained me with unlimited plan of 399/- that includes unlimited calls local and STD, 1 GB 3G Internet and 100 sms.
For first 3 month, I got little inflated bill that was corrected on calling customer care but now since last 2 month my inflated bill is not corrected by customer care team. And they are asking to pay bill of Rs 2000 /- and saying there are download charges...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Internet speed of my vodafone 4g net

 sarthaksharma on May 29, 2017
Hello, I m using Vodafone 4 g net and its speed is too slow I have complaint about my net's speed but no. Action was taken to my complaint and I m vry annoyed with that please resolve my problem otherwise take a portability of another no. I can't open anything u have given 4 gb net for ten days trail and I have the response that I m vry annoyed with using Vodafone and I m realising that my decision to take Vodafone is wrong please resolve my problem otherwise I'll complaint about my slow speed and no action on my complaint after talking to customer executive support to the (TRAI) and I want my problem...
Complaint comments  Read comments [3]Complaint category Internet Services

Vodafone India — Unauthorised deduction by vodafone

 murali praveen on May 29, 2017
Dear Sir /Madam
It is indeed a shameful act by the vodafone india company to deduct money from my balance on the name of new value added services without my approval for the same .They deducted money every now and then and it has become a matter of concern as iam losing money and also facing lot of difficulties in stopping these miscreants from doing such acts...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Requesting refund for unauthorized activation of VAS look@ it

 Avisek Kumar on May 29, 2017
Hi,
A VAS look@it has recently been activated without my knowledge around 3:54 am(May 29th'17) deducting a amount of 3/- from my prepaid account. I don't have any information what it is nor I have clicked any ad or activated purposefully. I have requested for its deactivation and I want my refund.
I recently ported to Vodafone knowing its reputation and services only. Please make sure that doesn't happen again in the future and I am not interested in spending time writing complaints about refunds and other stuffs.

Vodafone Prepaid: 8763349049(Mumbai Circle)
I'm...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — Automatic look at service

 Kirti Nagpal on May 29, 2017
Hi,
While browsing the internet, a sudden. Popup came for activation of look at service. As I didn't activated any service in Vodafone.
And the message show that it will charge 45 rs for 15 days.
Kindly help me with that and do not charge any amount in my bill.
Look into the matter ASAP.

Phone number : +91-9711895820...
Complaint comments  Read comments [3]Complaint category Telecommunications

Vodafone India — Automatically activate services without my permission

 ajay jetavat on May 28, 2017
On my number there are services get activated automatically and money get deducted so much time every time i have to call to customer service for deactivate that service and get my money back, they said with help of ads popup and with the help of your confirmation for activate that serice its get activated.. But on ads i never get any varification like for activate that service click yes or no, and am i fool?? Like i activate that service and i call to customer service for refund?? I dont have that kind of time to call you. I want solution for this problem any how.

Name - ajay jetavat
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Deactivation request - 256605076

 Arun Kalrickal on May 28, 2017
I had logged a deactivation request of Vodafone data card - 9742153345.
Deactivation Request # is 256605076 and was logged on 13th/14th May.
I was told that it would deactivated within a week, though i fail to understand why it should take a week to disconnect.

On 21st May i called up to inquire on deactivation request i was told it would done on 22nd May.

Today its 28th May and the connection is still active. Am already pissed off with their services and this is just so frustating.

What's the recourse. How can i avoid paying the charges...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Recharge refund

 Akshaygoyal15 on May 28, 2017
I recharged my vodafone prepaid no 9619437051 with Rs 1002 on 28 May 2017 but talktime balance shown in my A/c is 0.
This has converted into a data recharge.
Now I am unable to use this amount as my connection is not a 3g connection nor my phone has gprs facility and neither do I use the data services.

Kindly refund the recharge amount or convert it to talktime balance.

I haven't asked for any internet service....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Disconnect the sim card

 Jugesh Choudhary on May 28, 2017
I'm jugesh choudhary using sim card of vodafone. I want it to get disconnected as it is not being used by anybody in the family and unnecessary bill is being generated. The contact number of the sim card that are to be disconnected are 8291331423. The number 8291331423 look at the complain of it n please disconnect it as soon as possible. The billing amount is increasing day by day please disconnect the number....
Complaint comments  Read comments Complaint category Other

Vodafone India — According my offer

 niki rishi on May 28, 2017
Dear respected sir..
I have vodafone sim (9956966694). March 5th vodafone give me offer 355 unlimited call + 20gv data 56 days + 1 years promise all this... First time recharge voda give me 28 days unlmtd call + 10 gv data bt after that compny no give me save data.. I complen than receve me bt next recharge i create agane sem problem and vodafone not except my complen... Plz help me...
I have screen shot...
Thanks.
Rishi kumar...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Deducting balance

 Shievek Katoch on May 28, 2017
They deduct my balance every time i recharge my number and when i call them they said you have used internet or other thing like that thats why balance got deducted​. They never listens to their customer and each and every person in there have different reason for balance deduction. There is also a screenshot which sows no deduction....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Bill and customer skills

 Rajesh Mudaliar on May 28, 2017
Hello
The wonderful team at vodafone, who have made a simple issue a disaster area. The problem when i activated a pack available in my vodafone app for extra 3gb.
In the last 7 days my service has been disrupted several times and i had to call multiple times to get it fixed. Now i have been charged for all usage in the last month, although my total usage is 4.5gb which is less than my allocated 5gb.
Although i have been calling so many times, not one person was able to fix this.
It has taken over 7days since the issue started and now i am angry, frustrated and down right...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Silent activation of VAS

 Smrutik Linku on May 28, 2017
20 minutes ago voda silently deducted 45 rupees from main balance as it says. Hello! Look @ it service is now active on your number, as requested. This service is valid till 12-06-2017 and a 15 days rental of rs.45 has been deducted. Your current balance post service activation is rs.82.031. To deactivate sms stop to or call 155223 (Toll free). To download callertune app click hyperurl.co/vs

Then i call to cusomer care n complained abt it they say u active it check ur browsing history etc etc. Finaly after so much discusion they refunded back.

I want to know how can...
Complaint comments  Read comments Complaint category Other

Vodafone India — Prepaid to postpaid request not taken in your vodafone store

 Roopadeviveeru on May 28, 2017
Today we have visited your vodafone store moosarambagh hyderabad for plan change from postpaid to prepaid and your executive not taken our request because of plan change quota completed. And she said come next month for plan change. Almost I went three times for plan change and every time they are telling us some reason to avoid take the request. Today my request no 252. I am also working in service industry and this type of service no seen anywhere to take the request. I want immediate action and idont want to wait till next month. I will get holiday on Sunday only. Please requesting your to take...
Complaint comments  Read comments Complaint category Airlines

Vodafone — Charging of late payment penalty fees of rs. 100 every time

 amitdiksh on May 27, 2017
I am regular customer of vodafone since last 3 years.

During this tenure vodafone have charged me late payment rs. 100 per month.

I am working in company which pay salary late.

Whether i should suffer late payment of bill penalty charges rs. 100.

As per my calculation during these 3 years vodafone have charged rs. More than 3000 rs. As late payment charges.

I request vodafone to reimburse my charges.

Please resolve the matter in consumer compalints forum only.

Please dont give reply that we will...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Mydala balance deduction 49

 Lakhnaui on May 27, 2017
Dear Customer, your voucher for WIN Apple iPhone 7 (128 GB) Bid Deal for Rs 49 is MYDALA6443. WIN or Get 100% Cash Back in points. Be the fastest to score points. To Play Dial *778*1#(Free) and Answer 49 Ques. Buy more and increase chance to WIN.TNC at www.vodafone.in. The voucher is valid till 2017-06-30 23:59:59. Call at 011-43444444 for any query.Deal Powered by mydala.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Poor customer service

 rushikesh ghatge on May 27, 2017
Complaint is regarding the poor customer service at Vodafone office, shivaji nagar, parbhani. The employees over there do not take their job seriously and are hardly any helpful to any of the query. This has been going on since last four months. They say to come the next day but will never get it done. They even encourage us to ignore the bill cycle and tell us that they can get us a concession on the bill. All we want is to convert our postpaid SIM cards to prepaid....
Complaint comments  Read comments Complaint category Employees

Vodafone India — Internet dongle No 9930024129

 Vasant Bapat on May 27, 2017
They cheated by selling internet dongle for more than 2800 with 3 months limited data offer.
After that they charged heavily in spite of non usage in the era where reliance geo is offering free services.
They did not stop sending wrong bills and abusing even after I do not want tuo use their pathetic servicd.

Please surrender your Vodafone service at the earliest.

GO for BSNL, RELIANCE...
Complaint comments  Read comments Complaint category Internet Services

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