Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 20%
Submit a Complaint
20659
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
794
down
494
+91 98 2009 8200  (24x7 Support)
up
836
down
414

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
20%
Complaints
20659
Pending
371
Resolved
3838
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2298)

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Vodafone India Complaints & Reviews

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Vodafone India — 4g network is very poor and internet is very slow

 Vinkal Kamboj on Nov 16, 2019
The 4g network is very poor and the internet speed in my aera is very slow. We are 4 family member and all are use vodafone network and they all have 399 pack. If there is no speed why we are paying them for all this. Our village on nh9 and i think near big road must no issue with network. There is 2 k. M away tower of vodafone but why my pick range from 8 k. M of romaning this is discusting please fix it...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — recharge not done but money deducted

 [email protected] on Nov 16, 2019
Dear vodafone,

Today i recharged rs.399 for my vodafone prepaid mobile via my vodafone app and pay the amount using icci debit card. But the recharge was not done and i receive a sms from vodafone that this recharge is not available but rs. 399 was deducted from icci account. I add the images of vodafone message and transaction details.

Please do the needful to get it corrected or return my money as early as possible.

Regards,

Debarshi chakraborty
Mobile number:[protected]...
Complaint comments  Read comments Complaint category Banks

Vodafone India — rejection of porting request

 Param Kesariya on Nov 16, 2019
I was using vodafone postpaid from more than 5 years, recently in my new office i was not getting proper network and tried to port out, before porting i switched to prepaid so that vodafone may not reject request due to any billing related issue, i have given port request on 13 nov, on 16th nov i got msg that the request is rejected due to "the number or range have been connected to less than 90 days". If i am on same network from last 5 years, how could be this reason to reject porting request....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — charging unnecessary amount over amazon prime subscription in the name of 18 % gst

 gkaur1 on Nov 16, 2019
I am a postpaid member of vodafone and have taken a plan of rs. 399 which turns out to be rs.472 after 18% tax (As told by vodafone cc) which i pay regularly.
In 2018, i was given amazon prime subscription for free by vodafone and it got expired in october 2019. To renew it, they added it in my bill cart along with the bill of rs. 472. So instead of buying it from amazon, i decided to buy it from vodafone again. Upon asking for clarification from vodafone customer care, i was informed that i have to pay something rs. 1241 for both my postpaid bill and amazon prime subscription. I paid the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unauthorised bill given to me for my prepaid connection

 Atul Mahadik on Nov 15, 2019
I have visited vodafone store in akurdi, pune on 3 september 19 and paided the bill and requested to terminate the connection. The employee has confirm me the same but now again the bill has generated and asking me to pay 470/-

Now the customer care person has wrongly updated the case then why should i suffer and pay the bill which i haven't used. Its their fault and need to get it rectified and reverse the amount and give me the confirmation.

First of all i am frustrated with the vodafone services and asking me to pay which i haven't used. This is pathetic service.
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — received a call from consumer complaint. deducted rupees 16892

 Sugandhasinghvi on Nov 15, 2019
I registered a complaint on consumer complaint forum about a product not received on dmire. Immediately i got call from some number stating they are from consumer complaint forum government team. And said they would refund my dmire amount of 3257 and 2000 compensation. For that process they asked me to open google pay type [protected]@okaxis and type voucher code of 16892 and press pay. After doing that i would receive an option of refund. But i did not get such option. Instead 16892 got deducted from my account. Requesting to get refund....
Complaint comments  Read comments Complaint category Online Shopping

Vodafone India — sms barring without any reason

 Vikram300 on Nov 15, 2019
I am using vodafone in maharashtra since last 8/10 years, suddenly without any reason my outgoing/incoming text messages are barred. After enquiring and complaining multiple times to the customer care / service centre, vodafone is not de barring my sms services and are providing immature reasons. It has been a very long and irritating issue for me, please help me resolve it otherwise i have no option than porting out....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — money taken as security purpose and other amts not refunded back

 Rohan_shaw98 on Nov 14, 2019
I opted for data entry jobs on quikr.com. I got a call from the vodafone company for work from home online jobs. They asked for rs 1999 for security purpose and told money will be refunded in 24hr not refunded. Next they told me sir you need to pay rs 3710 then our system will refund back that rs (1999 + 3710) just in 2hr. Why they needed rs 3710 for document verfication. As student i said sir i dont have money they told sir until u pay rs 3710 we cant refund back the security. After sending 50 data entry which they were not concerned about. After 2days they said sir u dont have a noc certification....
Complaint comments  Read comments Complaint category Computers & Accessories

Vodafone India — english seekho weekly

 குமரேசன் விவசாயி on Nov 14, 2019
Sir,
I am using vodafone prepaid mobile connection (Mobile number: [protected]). Rs 21 has been deducted from my prepaid account on 17.06.2019 without my consent in the name of weekly subscription charge for english seekho weekly pack. I have never subscribed for such a service. I have the sms message showing that in my phone which i can produce as evidence but i cannot send any screenshot as evidence because my phone is not a smartphone. Please take necessary action in this regard....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — request to deactivate vodafone postpaid

 RKPKSah on Nov 14, 2019
Hi,
I am trying to deactivate this number from a long time, but my request is not being taken care. I have been receiving fake bills not from long time but the customer care says it a genuine bill and i ask them to deactivate. They say that they have taken the request but i still receive the bills and no deactivation. This is not the way how you treat you customers. It has been worst experience.
Request you to please help me in this regards.
Number: [protected]
Provider: vodafone...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — mazuma mobile pack

 Ramavidhya on Nov 13, 2019
On 13/11/2019 i received a sms that mazaa mobile pack was activated on my number. I had not opted for such pack. It has charged me rs 49/- and left with a mobile balance of rs 1/-. I have sent stop to number:155223, the pack has got deactivated, but i didn't get back the amount charged. I have not choose such a pack and my total mobile balance has been deducted....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — wrongly charging me for service they did not provide

 siddskywalker on Nov 13, 2019
Dear vodafone,

While my trip to the country of bhutan, i activated a pack of 149 under i-roam as that was the only pack available.
You assured me data and phone service but to my surprise there was no data service hence i had to purchase a local sim and used it on an alternate handset which supported my main handset through hotspot feature.

Yet to my surprise you have charged me a lumsum of 37 k against only data usage when all this usage was made through wifi as there was no data network on my handset.

Also when i have a credit limit of 13000...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — postpaid service discontinuation requests

 Prago20 on Nov 13, 2019
I had taken a postpaid connection from vodafone in the month of january. However ended up not using it. Finally i got a court notice for pending payment from vodafone on july 13th 2019, post which i made the payment and asked to discontinue the account.in the last almost a year i have not used the number for more than 20 calls in 11 months and paid rentals for 6 months inspite of that. On receiving another bill on the 23rd of july 2019, i again wrote to them informing that i had asked for a disconnection and have settled the dues. They refused to close the number and i again received another bill...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — no 4g internet provide.

 Jaggu Rathod on Nov 13, 2019
I am a vodafone user i had upgraded to 4g but still getting 3g speed. I have experienced 4g speed in urban mumbai. I live in sub-urban mumbai where i have the internet connection problem. I have also complained it to the service provider. But probably they said it would be recovered or resolved immediately. I am not able to access 4g speed on my 4g handset. It's very disappointing......
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone — slowest internet speed

 deepak singhroha on Nov 12, 2019
My name is deepak and my Vodafone number is [protected]. I live in bawal(rewari district) haryana and my area pincode is 123501. From last 4-5 months my internet speed is the slowest like 2g in the evening time(after 6pm). For that i registered many complaints more than 10 in last 4-5 months every time they say we are correcting the data services and our team continually rectify the slow speed issues but still they do nothing same slow speed. Every time they gave a time period but problem remains the same. In the day time it runs smoothly but after 6pm it's becomes slowest even I can't ever write...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — abusive language and life threat

 Sachin2606 on Nov 12, 2019
Hi,

Myself sachin residing in bangalore karnataka.

I am receiving threatening calls like we will beat you when we come to home.. Languages which are difficult to hear continous calling etc.

I have recorded all the calls went through training regulatory also. There is strict rules as collection dept cannot use abusive language. They are threatening me.. I have given my new number as well.. If i was not interested to pay bill y would i give my number.

I have outstanding of 11000 which will be cleared by friday.

I have...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — rude behavior by employee in park st store

 Sunita Alexander on Nov 12, 2019
I have lost my idea sim card a few months back after which i went time and again to vodafone store for new sim card (After the merger) but i was told idea sim not available. Today again i went to the dalhousie store but they send me to the park st store. There an employee called tanmay spoke very rudely and told me to go to idea store in howrah or alipore, when i told him to give me the address he again spoke rudely and told you write on your own. The store was empty there was no reason for him to talk to a customer like that. Please look into the matter....
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — retailer best offer commission

 Shukla Shesh on Nov 12, 2019
Dear sir
Today i have done reachage of 199 on customer mob no [protected] at 5:09 pm.
Before recharge my etop balance was 1127 rs and after recharge my etop bal is 931 rs. My etop number is [protected].
I have get only 3 rs commission of 199 recharge whereas 20 rs commission showing on 199 recharge of above customer number.
Please resolve these issues as soon as possible.
Thanking you
Regards
Shesh shukla....
Complaint comments  Read comments [1]Complaint category Business & Finances

Vodafone India — 8237055657 network is visible but couldn't able to call 59059

 V V Nuclear on Nov 12, 2019
On 7th november 19 i requested for postpaid to prepaid,
On 11th postpaid got deactivated and then i have inserted prepaid sim so i can see the network bar present in my mobile but when i try to connect 59059 it says number is not correct.
Request vodafone to please activate this as early as possible. This one is my primary sim and everything is connected to this number.
Please call me at alternate number [protected] or email at vv. [protected]@gmail.com...
Complaint comments  Read comments [3]Complaint category Telecommunications

Vodafone India — request to immediately block my deceased mother's mobile number

 Swapnila B on Nov 11, 2019
My mother anjali yadav, [protected] has passed away on 27/10/2019.

Her aadhar linked mobile number is with still being used out there, i am not sure by whom, as i have been blocked for questioning.

I can provide her death certificate.

My number is [protected]. I am her daughter.

I believe the sim may be misused or carelessly passed over to anybody while verification is on her name. Also her sensitive date like otps, etc are still on that phone number.

Please help,

Swapnila rahul bohre....
Complaint comments  Read comments [1]Complaint category Family & Relationships

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