Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 25%
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15457
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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320
down
212
+91 98 2009 8200
(24x7 Support)
up
285
down
140

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
25%
Complaints
15457
Pending
4284
Resolved
3632
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1466)

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Vodafone India Customer Care related pictures (1466)

Vodafone India Complaints & Reviews

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Vodafone India — New Number activation

 Monumanish on Feb 28, 2017
Hi i am Manish . its been 3 weeks that i bought my number. there has been no call for verification or physical verification of my id. i am fed up of this behavior from vodafone, whenever i make a call on my number, the auto tone says " this number has been temporarily out of service " .

please activate my number. my number.
this is the number that has to be activated : 9899922458
plz take action on it as soon as possible. I am already using 3 vodafone numbers from 2007....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Wrong billing agreed as technical issues

 ekta parekh on Feb 28, 2017
My Vodafone number is in red family plan still individual bills getting generated and asking for payment and thus they have blocked my outgoing and have registered my complain so many times but only complaint numbers no results, it is more than a month customer care just know to call for money but they don't see complains registered under n y the bills are outstanding. Tired of Vodafone some or the other issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Automatic Balance deductions

 Fareeda Marbaniang on Feb 28, 2017
My no is 8258075629 feom shillong, meghalaya.My balance gets deducted everytime i recharge my phone for all kinds of services without my consent.I called the customer complaint 198 they have refunded the amount but after 10-15 minutes the aervice is again activated and my money deducted..i visited the vodafone customer care office but no satisfactoey response was given...i have been facing this problem for the past one month or so.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Money got deducted but recharge was not done

 anmolsri on Feb 27, 2017
On 25 feb 2017 i did a recharge through vodafone site on my mobile number 9670551634 but the recharge got cancelled due to authentication form bank with reference id HCMP5142999284 but the money was deducted from my credit card .
So i contacted my bank for the above issue they told me that they have verified the amount but merchant has not claim till yet, if the merchant will not claim till 27 feb 2017 then they will revert the money into my credit card .
But when i contacted them after 48 hours they told me that vodafone has claimed the money and they cant do anything now. They gave...
Complaint comments  Read comments Complaint category Online Shopping

Vodafone India — Disconnecting my postpaid connection

 aaa1221 on Feb 27, 2017
This is to request you to disconnect my current postpaid connection under the SIM - 7406170066 as I am no longer using the SIM card and the services that it provides.I took the plan on jan 19 2017 and after month of using it I found the plan not viable to my needs and therefore have decided to dicontinue this plan and terminate the services it provide. Please look into this matter ASAP as I urgently need to terminate this postpaid connection....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unrealistic offer of 149 want reverse back

 Deepika Ashok on Feb 27, 2017
I have reacharge for 149 it is offer voda to voda unlimited calls with no balance left ...but ..i need not this offer i dont have a single no to call Vodafone no.i had emergency to call another network ...customer care not have any back of this offer if i dont want offer i want balance ...my balance is nil i just recharge 149 .but i cant call...i dont want this unrealistic offer.. i think i donate money to Vodafone. .pls resolve issue.. on base of offers dont play with cutomers......
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Illegal charges of VDO mania

 Anandkugaji on Feb 27, 2017
I have got a messsge from Vodafone that Rs. 25 is deducted from my account for VDO Mania service which I have never availed.

Customer care number does not take ditectly to complaint or customer executive and spent Rs. 2 more for the call.

This is unacceptable /deducting balance without intimation. Get back to me and return the charges.

Anand kugaji
Ph no. 8390853852...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Unsolicited mobile pack added

 anindyagogoi on Feb 27, 2017
I am surprised to receive the message from Vodafone stating that a Video Cube pack has been activated and Rs 35/ deducted for that. I have not sent any activation request for it. Can you please justify the deduction without my consent. My mobile no. is 8876872375. Kindly request to stop this pack activation. Kindly credit the deducted amount ASAP.
A similar complaint against the unsolicited service VDS AJDESIBEATS was resolved on Jan 3 and a rental of Rs 35 credited....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Network

 Himmat Bhanushali on Feb 27, 2017
I am staying in Asalpha vilage but in my house ecen in my chawl there is a huge network issues. For each and every call we have to come out from our house to our passage then we able to dial or receive the call. So please improve ur network quality in our chawl otherwise our all chawl members decided to port with another operator. We hope our complaint will solve asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — VAS Activation and Balance Deduction without Consent

 mudassar715 on Feb 26, 2017
Dear Sir,

Vodafone is repeatedly activating Value Added Service Like Glamour Zone, CLIPSKART, VDS Games etc. I have never requested these services. Even after multiple complaints this is continuing. Each Time I am assured that this shall never happen in Future but it is repeated in next few Days. I am really Frustrated by Vodafone service as this is clear case of Cheating and deducting balance without customer consent. There is no SMS for request or confirmation the amount is directly deducted. The Customer care operator are not helpful and blame us to have activated by Mistake....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — Vodafone is cheating their customers

 pranabkundu on Feb 26, 2017
I recharged my number with Rs 14 (for std & local @Rs 0.25 per min for 28 days) on 26.2.2017 at 7:53pm. I received the confirmation of the recharge after which I started an outgoing call. The call finished at 8:34 pm. I was surprised to note that vodafone has deducted at full rate (Rs. 43) for my call. I called CC for lodging a complaint. However, neither the cc officer, nor the Senior Desk officer (Alif Hosen) accepted the complaint. Rather they blamed me that it was my fault that I had to call cc to confirm about the activation. I tried to convince them by stating about the confirmation sms what...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Worst network... no support system

 Madhura Prasad on Feb 25, 2017
My number is 800726002
Worst experience ever... mental harassment for network connection.. fake bills asked without providing any service.
Harassment calls for bill on my alternative number as they could never reach me on Vodafone number coz of worst connectivity.
No response inspite mailing to Mr Sunil Sood directly for help...
Lethargic attitude. I wished to port out my number but Vodafone is insensitive and asking money for the services which they have not rendered me ever since day one....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Activation of VAS without knowledge

 Suresh Kanna on Feb 25, 2017
I have been with vodafone for more than 4 yrs now...and i am again n again experiencing this problem of unauthorised activation of various value added services even without my knowledge and most of them even i dont knw whts the use in tht...n now its being happening timd and again...not able to accept...planning to change the connection...take this as serious...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Highly unprofessional customer service

 khatija maniar on Feb 25, 2017
Wrong bill of dec 2015 sent in feb 2017 and same day vasuli call done and frm next day onwards service disconnection game started. Called 100 times to call center, visited thrice to store and once to service head office. Post this got confirmation from appelete team that dispute is settled bt still they discontinue the service. Time, money, bussiness loss and hell lot of mental harrasment.Not a single person is taking responsibility for customer's issue.really fed up....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Regarding Phone calls history

 Rk.raviraj106 on Feb 25, 2017
Dear Sir/Mam.

I Ravi kumar needs phone call history of my Vodafone mobile number - 8797780052. Kindly provide phone call history from 15th January 2017 to 23rd February 2017 on my email address - rk.raviraj106@gmail.com. Kindly provide as soon as possible. Send history to my mail address given in the message.

Regards
Ravi kumar
Mobile - 8797780052
Ranchi, Jharkhand...
Complaint comments  Read comments Complaint category Other

Vodafone India — Migration of sim postpaid to prepaid

 vmc security services on Feb 25, 2017
I have surrendered my postpaid sim 9952646601 on 23 Feb 2017 for migrating to prepaid at tiruchirappalli cantonment voda store and deposited bill amt of rs 382 incl bill amt including request documents with address proof and id proof and photo also . But till date migration is not done after passing 48 hrs and i will not pay any more rental to you. I will strictly follow my rule as a military man . Plz give quick response to me. I have already lodged one complaint with 198 also ....
Complaint comments  Read comments Complaint category Other

Vodafone India — Overbilling

 KishuV on Feb 25, 2017
On 2 numbers I had taken a Gulf ISD pack under which I was promised that call charges of Rs.2.99 per minute will be charged.
Upon checking on myvodafone I realised that actual charges being charged are nearly 4 times the charges promised and immediately raised the matter with customer care and relationship manager via phone and email. Both responded to wait for the bill wherein the adjustment will be made. Unfortunately, the bill amount was also escalated since then I have been following up with Vodafone for more than a month now and escalated the matter to their nodal office also but still...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Fraud in services

 drresham on Feb 25, 2017
I put a request to convert my Vodafone number from prepaid to postpaid and applied for the same. executive from Vodafone came and took all the documents and security money. His name was Jogendra Yadav with no 9999171269.
and even after 3 days my no was not activated then I visited Vodafone store in Gurgaon.. oxame city centre.

The guy at the counter( Vipin) said he can't help in this regard as exec has made some mistakes in filling the form. And they are not responsible as he was from a company supercc. I really dont know what mess is this. Then I requested him to correct...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Amount Deducted

 vasanth.s on Feb 25, 2017
Hi,

I am vasanth from Bengaluru, Karnataka. I'm using Vodafone SIM from many years, but now a days these Bengaluru Vodafone people are deducting amount by saying false statements & active plans which I never activated nor I got single message from that plan.

Recently on Monday (20th Feb) they deducted Ara.35 by means of cone zone for 7 days where I never requested nor they asked me. Same they will deduct on 27th itseems & from past 6months my almost 80% balance is sucked by Vodafone only. Without permission they are deducting amount...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Unnecessary service packs

 Amit Lodaya on Feb 27, 2017
I carry mobile number 8939309072 from Vodafone. I found Vodafone cheats by activating unnecessary services without customer consent. Every time I need to call customer care to reverse charges. This is pathetic behaviour from vodafone and stringent acation with huge penalty required on Vodafone India. Recent service activated was roots music. As attached roots music was activated without my consent. This is just an example for one of VAS activation without consent...
Complaint comments  Read comments Complaint category Mobile Service Providers

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