Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
19424
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
595
down
367
+91 98 2009 8200
(24x7 Support)
up
593
down
295

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
22%
Complaints
19424
Pending
503
Resolved
3983
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1941)

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Vodafone India Complaints & Reviews

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Vodafone India — regarding bill

 Anoufal on Dec 18, 2017
As I was traveling to Dubai I had activated international roaming but I didn't get any message regarding internet usage so I used Google map for sometimes. After that I got mail that my bill is around Rs. 15000. So What can be done now I don't have that much money to pay my bill because I'm out of a job also from last few months please confirm waiting for your reply...
Complaint comments  Read comments Complaint category Other

Vodafone India — vodafone deducted (theft) money

 habulkathur on Dec 18, 2017
Ref. Mobile no. [protected]
Today Vodafone West Bengal circle has didected RS 35 from above fone no. When we called it's customer care they denied to take any complain.
They informed a value added service was activated on 9th Dec. Which was not correct.
We want to understand from Vodafone
- in prepaid service if there is not sufficient balance, how a value added service was activated?
- if a service was added why a SMS was not been served to customer?
- why negative balance was not shown?
- why Vodafone wait until 18th Dec for deduct mony?
-...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — excessive telecalling

 Pranjal16 on Dec 18, 2017
Vodafone India calls up every day asking me to port to Vodafone. Despite my number being a corporate number, I've received over 4 calls a day from Vodafone regarding the same. I would want them to delete my number from the database so that I do not get any calls in the future. They have called me from different numbers everyday after I blocked their previous numbers. If this happens again, I'll file a case in the consumer court....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unable to send port message

 VBSurendar on Dec 18, 2017
I am a Vodafone customer for past two years and I wanted to port my number from Vodafone postpaid to prepaid . But I could not send any messages to 1900. However I could send message to any number from my mobile .

Is this a cheap trick to withhold their customers ? . I like to lodge this as a compliant and my vodafone number is [protected] .

I have already raised a compliant with Vodafone customer care and I don't believe they will resolve this issue [Complaint number : 313102546], and I have suspicious feeling that they will take long time purposefully....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — value added service

 Raja1977 on Dec 18, 2017
Sir,
I have blacklisted VAS service 5 month ago, but it is charged in every bill, getting waived off by calling customer care.But this month they charged Rs 732, and harassing me to get waived off, they are saying I have intentionally downloaded VAS.I have called customer care service, they have registered my complain, but not waiving my money.I have also wrote mail & visited Vodafone store, but they denied to waive off putting finger to me.But customer care is accepting the fact that I have blacklisted the service 5 months ago.Every Vodafone person is telling that this waiving off is to...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — regarding incoming call

 bhanu1066 on Dec 18, 2017
Just after login in my vodafone it show only outgoing call but incomming call is not show
call detail should show incoming, out going call even with miss call
even our childrens are use this mobile so we can moniter their activity because if they delete their call then we cant see their call history after login form my pc . so their must be a complete call history updated on online account for outgoing ands recived call with detail...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — vodafone not porting my number using unethical practices

 DurgaPrasad Davu on Dec 18, 2017
Dear concern,

I have been trying to port my number from Vodafone for more than 2 times. (23-11-2017 first time, 03-12-2017 second time, 12-12-2017)But Vodafone is not allowing me to do this and harassing me. They changed my plan without my consent their customer care people misguide me I am facing so many problems using Vodafone service with adversely affecting my job. I am in real trouble. Kindly help me and save me from Vodafone. I trust the policies of my government and have a lot of hope with you kindly helping out

Thanks & Regards,
DurgaPrasad davu
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — regarding data speed complaint

 Saket Penurkar on Dec 18, 2017
I had complained about the data speed being very low in my area. The Vodafone executives called and reported that the complaint has been resolved.
I did not see any change so raised the complaint again. The executives told that one technician will come and resolve the issue. No one came and I am facing the same problem.
Very worst service from Vodafone to a customer who is related to Vodafone since 6 years...
Complaint comments  Read comments [2]Complaint category Internet Services

Vodafone India — change of plan

 manasghosh1978 on Dec 18, 2017
I need to change plans for my fathers phone number [protected]
He is suffering from neurological problem and not being able to change his plan. His current plan is TalkMore299_B it is required to be changed to some plan which will be within Rs100/- and it will be only for talk time and message.
Please provide details to my number [protected].
I am really disgusted with the way Vodafone has served, many a times there representatives after giving mail have not responded.
The stores are so crowded that I have to wait for 1 hour to 2 hour for resolving the simple issue....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — sbi credit card

 jackulinselvi on Dec 18, 2017
I got fake call from the unknown mobile no [protected] saturday 5.30pm (16.12.2017) they deducted 20000rs in my sbi creditcard account through VODAFONE BUILLDESK please block the transaction immediately
reference no given by sbi
ref no- 076930-20000RS

kindly block the transaction immediately. I raised complaint in CHENNAI CRIME BRANCH COMMISSIONER OFFICE and i attached the police complaint copy for your reference.
kindly help with us as soon as possible...
Complaint comments  Read comments Complaint category Credit Cards

Vodafone — sim number allowed to other

 Mohit Sirwani on Dec 18, 2017
I am Jacky sirwani I am the previous employee of d son's firm they allowed me number for using and the number is changed on me with there permission of the d son's after six months the Vodafone care allowed this no.to d son's without my permission I had use this no. From six months on my name using for banking also so please help me to give that no....
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — abrupt billing and adding vas without my consent

 E6SN Sharma on Dec 18, 2017
I am having vodafone mobile connection bearing mobile number [protected]. For the billing period 16.11.2017 to 15.12.2017 company has charged Rs.224+GSt for content downloads under VAS. After complaining to the customer care as a gesture they waived off the Rs.224+GSt and said that I was used VAS while browsing internet and clicking popups and ads. But I am sure that in my my browser settings popups blocked and i am not clicked any ads during browsing. But on 17.12.2017 once again they charged Rs.99+GST extra for content download under VAS, even though i was not browsed any thing in browser except...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — internet not working

 amanchavhan on Dec 18, 2017
I recharged my Vodafone with 399 and got 1 GB per day offer. It worked for some days then suddenly the internet stopped working. I contacted the customer care they told me that my cellphone is not working. I put in different sims like Idea and Airtel they work splendidly. Now How can that be a cellphone Problem? I contacted the customer care again but then they wont take my call.
I registered an email complaint but still No Response. This Unscrupulous of these people to not assist customer and say that its customer's fault whereas it is clearly a technical problem on their end.I have already...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — employee don't deal well they misbehave with customer

 arunm1993 on Dec 18, 2017
Firstly, i get a sim from vodafone store amritsar opposite subhash juice bar the employee name vikrant deal me wrong i am here for minimum plan of rs 200 and confirm about it but next day when i check my plan it was of rs 499 i changed it with calling CUSTOMER CARE .. secondly, i want to change from postpaid to prepaid then the person named jatinder from same store deal me wrong ask me to pay the bill and your prepaid sim get activated within 4 hours i pay but the sim which i get is not activated for 2 days then i call CUSTOMER CARE they said it was not activated because of a month not completed...
Complaint comments  Read comments Complaint category Employees

Vodafone India — vodafone number allocated to corporate user without intimation

 karkhanisrk on Dec 18, 2017
Hi,
I Have been using my vodafone number for the past 10 years but as we are outside India I was not using my number from last couple of months.

I had used my number last in the second week of October 2017 .In December I decided to use the number and I realized that there was no service on my phone.

I immediately called vodafone customer care and told them about the issue.

They told me that the number has been allotted to some corporate user.

I was shocked and asked then how could they do so. He told me that if the number is...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — my vodafone bill

 Eshant Dhingra on Dec 18, 2017
Hi,

I settled my vodafone bill for Rs. 2500/- against total due of Rs. 4700 which vodafone created wrongly. The collection team promised me that they will close all dues and i agreed to paid 2500/- however even after closing the vodafone number permanently. The vodafone collection team is still chasing me and asking that there was no settlement done and i have to pay remaining amount.

This is just a fake commitment done by vodafone collection team. My all comments and call record is held with vodafone customer care but they dont check it and collection team is chasing...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — roll back of recharge amount

 Bikram Chandra Dey on Dec 17, 2017
Erroneously recharge with amount i.e Rs. 176 against mobile no [protected] which was not fulfill the requirement. Thereafter call to customer care for refund some amount. Roll back not possible, this type of answer is real cause of attract to go another network except Vodafone network. As a vodafone user must have some roll back policy after also use of offrs. Quick reply should be excepted by customer care on [protected]....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — complaint over benefit offer

 Deepika Nikhanj on Dec 17, 2017
Vodafone costumer Recharge for 348 offer 56 days call and data free but when I Recharge I don't get any benefit and company take no action upon my complaint..I have proof of the recharge offer and recharge details..company costumer executive hold my phone so many time my all work is not done because I don't have net pack and company did not take any action..email regarding my complaint Soo many time but no action taken by the company...
Complaint comments  Read comments [1]Complaint category Job & Career

Vodafone India — cancellation of my port request without my consent

 Priti Srivastava on Dec 17, 2017
I guess I hv made a crime to port out of vodafone as they are continuously behind me after generating my port out request. Its second time in a month that I m trying the port to another service provider. First time they called me almost everyday to ask the reason, which they are not bothered to solve. Those calls were rrally irritating and harrassing. Their whole purpose is to retain the client by hook or by crook. They cancelled my port request without my consent. Now again I have raised port request and again they hv started calling me from unknown cell numbers....
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — data package and rude behaviour of vodafone staff at bandra

 Kevin D on Dec 17, 2017
The Vodafone representative on the counter told me that a recharge of RS. 99 was available for the internet USB stick, when I reached home it displayed recharge not done. Taking to the Vodafone customer care [protected] was useless as the person on the other end was unaware of the issue and told me you have to go to the said branch. The next day when I visited the Vodafone Bandra branch the representative was extremely rude and said he couldn't refund that amount and demanded RS 200 more for a Recharge.
More than the amount it was the lack of respect and the unapologetic behaviour of your...
Complaint comments  Read comments [1]Complaint category Broadband

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