Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
18696
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
544
down
343
+91 98 2009 8200
(24x7 Support)
up
534
down
273

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
22%
Complaints
18696
Pending
539
Resolved
3930
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1856)

Vodafone India Complaints & Reviews

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Vodafone India — vodafone ad before caller tune

 RajkumarBhaduri on Oct 21, 2017
The cheap ad that vodafone plays before the caller tune starts totally ruined the purpose. They are charging money and doing their own marketing...Horrible. These companies have so cheap mindset of fooling their customers. I am paying for caller tune service. I dont want my callers to hear vodafone marketing ads instead of the songs. Please help poor customers......
Complaint comments  Read comments Complaint category Telecommunications

Vodafone — got verbally abused at below vodafone gallery when I went there for linking my aadhar card.

 subhash_garg1 on Oct 21, 2017
I have got verbally ABUSED at below Vodafone gallery when I went there for linking my Aadhar card.

Shop 9, Surabhi Enterprises, Brindaban, Mahakali Caves Road, Poonam Nagar, Andheri (East), Mumbai -400093
Contact Person: Sameer

I went there since I got assurance from Vodafone Nodal officer that the request will be served properly but shocked to see such behavior at Vodafone store.

Now I have no option left but to port my number to some subscriber who treats their customer with some respect & atleast don't abuse them.

So I wanted...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — my sim card lost today

 Päshæ_prZ on Oct 21, 2017
My Name is MD PARWEZ
I have lost my sim card today
i requested to u dat plz mera sim ka network band kar de mera sim ka no hhhh ye hhhh MNP NUMBER FROM AIRTEL TO VODA 8084297774 this belong to delhi NCR
THANK U DEAAR SIR/MAM

if u can stop thn i will highly olbligde to act dis kindness
if u want more detail for sim card thn please call me in this no 7783863772...
Complaint comments  Read comments Complaint category Other

Vodafone India — refund my money

 राज on Oct 21, 2017
Dear sir
मी राजेश कोरपड़े राहणार पुणे असून मी माझ्या मोबाइल वर दि.14/10/2017 रोजी रात्रि 9.31 वाजता रुपये 51 नेट चे रिचार्ज केले होते आणि मला 1 मिनितानंतर इंटरनेट रिचार्ज ज़ालेला मेसज आला होता त्या नंतर मी नेट चालू केले असता वोडाफोन कंपनीने maza मैन...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — complaint about wrong recharge package

 kygrahak on Oct 20, 2017
Dear sir/ma'am,
I am a prepaid user of Vodafone India. As I was recently out of balance, I received several SMS regarding Vodafone prepaid recharge. One of them read
"56 GB Internet + Unlimited Call from Vodafone. Recharge with Rs 352 to get Unlimited Call + 1GB/Day 4G/3G for 56 Days. Daily 250 min, Weekly 1000 min cap." So today I went on to make an online recharge for the same at www.vodafone.in for my mobile number 7838558723 which comes in NCR. First when I entered the amount Rs 352 in the prepaid option it changed by default to Rs. 365 which I proceded to pay for. When I got...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — regarding activation of top doctors online service without approval

 Adduiyer on Oct 20, 2017
I have been charged INR 150 every month for the 'Top Doctors Online' pack, which is not even useful for me in any way, and although I got my refund for the present month i.e., INR 150, that too after a stern discussion with the Vodafone executive, a total of INR 535 (INR 150 in June + INR 75 in July + INR 5 in July + INR 5 in July + INR 150 in August + INR 150 in September) has been deducted from my balance.

The executive told me that my flash-notifications were turned off (I don't know why I'm still receiving them), so how is it possible that I activated the pack with my own will?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — recharge

 Shruthi.K.M on Oct 20, 2017
I saw 342 offer by dailing *111*1*1# today morning and recharged for the same amount.But instead of the 56gb for 56 days pack being activated it got credited as normal balance of 291 odd rupees.Tried calling customer care but the call goes into a loop. In th afternoon wen j checked *111*1*1# the plans have changed.Kindly revert back 342 for misleading me to recharge for 342....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — text messages

 ARV THAKUR on Oct 20, 2017
Sir i have ported the sim from rajsthan to himachal pradesh . the portability in actually sense came into effect from 26-9-2017. one of foremost cause which led me to complaint on this forum is that instead of repetitive request vodafone was not able to clear my text message issue. i felt totally subdued when all this drama continued till now and might be forever. i m using 9351300009 as my number in himachal pradesh on vodafone network. the only good reason i felt to port it to vodafone is their good services in himchal but seeing the response of vodafone team i m guilty of being in this network....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — compliance to cut my money

 Manu Paul on Oct 20, 2017
Vodafone, without my knowledge has cut 5 rupees, told me to call me at the office, you did an international massage, I could not understand that my phone is automatic, when the international message goes away, in this way Vodafone has already cut me the money.
If I continue this way, I have to go to another service provider. Within 24 hours, a Vodafone representative will be forced to change the service without calling me....
Complaint comments  Read comments Complaint category Other

Vodafone India — spam calls on my mobile number

 PATEL AAQUIB on Oct 20, 2017
I am getting spam calls from mobile number 9930904172 and 9930904172.when I take the call he don't say anything, and keeps silent.After that I search this mobile numbers details on Truecaller and it shows these are spam numbers.I want to register a complaint for these mobile numbers as I am continuously recieving silent calls from these mobile numbers after 2 to 3 hours.Thismy first complaint so if I did any mistakes to write a complaint then forget it....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Vodafone India Ltd — sim not working

 Kuldeep Bakshi on Oct 20, 2017
I did replace SIM from vodafone store sector 50 NOIDA one month back against my no 8930002851 as the old SIM got damaged but despite visiting the store 5 times the SIM is still not working. Kindly get my issue resolved. The VODAPHONE company is not bothering at all. I have been harrase by the company and a am suffering a lot in terms of monetory as well as mentally...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — circuit id: ent32chncoi017807: disconnection leased line

 Sagadevan V on Oct 20, 2017
Dear Sir/Madam,
We are using leased line 10mbps speed, we already mailed to disconnect the line ASAP due to mentioned that bussiness gone down, but still they are not doing any reponse from them, I called him and asked him to terminate the connection immediatly, but still they not do anything. Kindly consider the mail as compliant.

our Circuit ID: ENT32CHNCOI017807...
Complaint comments  Read comments [1]Complaint category Computer Software

Vodafone India — sim deactivated

 Dinesh Shringi on Oct 20, 2017
I obtained one sim(free issue) on 16 Oct from Vodafone store at Ghode vala chauraha circle, near vallabh nagar, Kota Rajasthan. the Sim was issued on my name Mr Dinesh kumar shringi, after furnishing necessary documents and formality and as per instruction i got it activated on 16 itself. on 17 Oct, i recharged the sim by paying 100 rs and i made two-three calls also. on 19 Oct, the Sim got Invalid. customer care replied that they do not know the reason why it got deactivated. please go and enquire from vodafone store from where you obtained the Sim. at 1330 on 19 Oct, i rushed to vodafone store...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone want to know the details of a number

 jjbasha on Oct 20, 2017
Dear sir / madam,
sir i want to know the details of a number 8884313233. I think name of the customer is Huma mageshwaren . our college students nearly 10 students gave amount to this guy for placement purpose but our students didnot know his address. They try to call him past 10 days he didnot pick any call. So please help to us to save our students amount. i just want to know the address, so please sir send it's details on my gmail id my id is jjbasha@gmail.com .
plss help me out, thank u!...
Complaint comments  Read comments Complaint category Business & Finances

Vodafone India — pre call announcement

 Worried guy on Oct 19, 2017
This is beyond annoying, there are ads before every outgoing call now. In case of emergency it's really hard to get to someone fast enough because of the stupid pre call announcements.
I called Vodafone CUSTOMER CARE asking them to remove it. But they said it's not possible as TRAI made it mandatory for every operator. This ### should be illegal, if you wanna advertise you can do so through messages but before every call is outrageous, our lives have many other things to listen to and focus on other then your stupid ads....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — can't able to send sms to any number

 rohit1729 on Oct 19, 2017
After calling vodafone customer care 4 times since yesterday and all of them said just 3 hours and it'll be ok but so far still facing the same problem. It's been 12 hours since i called them but no positive response by them so far. I tried everything but all in vain. I even checked message center number of vodafone. Why they give false assurance of checking and lodging complaint?
I'm highly disappointed with such a poor service given by vodafone.

Rohit
+919801385686...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — wrong plan assigned and not satisfied with provided services till now

 Mukesh chejara on Oct 19, 2017
I have port my airtel number in sept '17 in to vodafone. I have got red 399 plan with unlimited calls and 3gb per month, no sms services. But actually i have to get the 1gb data and sms facility and unlimited calling as per the sales representative of vodefone, but actually not getting. I have contacted sales person many time and he agree that wrong plan assigned on my number and it will be corrected soon but till now after 1 month passed away not getting solution and any positive response received from vodafone.

Looking for solution....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — not able to send port message

 Abhishh1 on Oct 19, 2017
Hi,
My number is continuously being charged on daily and weekly basis for vakue added service though none of them are activated by me. The customer care executive first assure to refund the balance on calling them. But no balance is refunded, on again calling them they refuse to return balance. This has been going on for quite a while now. So, i was plannning to port out from vodafone services to some other operater but to do so i am not able to send port message from my number and no care executive is available to take the call too. I guess they have intentionally blocked the port message...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — closing of account

 Shekhar910510 on Oct 19, 2017
Myself chandrashekhar shedge using vodafone no. Is 9172998087 a postpaid connection back two year.
In month of may i have requested for to stop the roaming charges which i had paid two years, and for that i visited vodafone store to change the location or circle which can get benefits against roaming charges.
That time the porting department has requested me not to port and they will reveal me the maximum amount of rupees 500 and from next bill they will not add any roaming charges.
Then also the months of june and july the provide me the bill including roaming charges. Which...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — refund or convert of recharge

 Rawboy on Oct 19, 2017
I was doing a recharge of 10 rs from paytm and it was somehow became of 1097 rs. When i called to vodafone customer care they were giving ugly excuses. One is saying that the amount is big thats why it will not refund back and other is saying that online recharge are nit refunded or converted they had given me 5gb data for
28 days costing 1097 rs which is of no use for me. So i want that either they refund my money back or they convert thus net recharge to main balance....
Complaint comments  Read comments Complaint category Mobile Service Providers

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