Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
20937
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
697
down
427
+91 98 2009 8200  (24x7 Support)
up
705
down
343

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20937
Pending
421
Resolved
4122
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India Complaints & Reviews

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Vodafone India — charged incorrectly during international roaming

 Hasan Yaser on Jul 21, 2018
Hi,

I am in business travel to Jordan. Before leaving India, I have recharged for Rs.350.00 on June 30th 2018 to get the sim activated for international roaming.

I have changed the sim card to my basic mobile and restrict my self to attending call and used only for incoming SMS such as OTP etc.,

I received sms as international roaming rental Rs. 149.00 was deducted. I am ok with this deduction.

So I have recharged for Rs.200.00 on July 4th 2018.

Few days back I checked the balance and found that Vodafone has deducted the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafonemobile shield insurance claim.

 navalbela on Jul 21, 2018
My phone one plus 3t screen turned purple and black all of sudden.and I put a claim with mobile shield with all proper document.in Initial claim form I mentioned that though phone fell while being taken out from pent pocket but not at all damaged but after few hours screen started turning purple and within short time turned full black. Then they sent prefilleded form and mentioned" pent se phone for a aur damage ho gaya"
They rejected claim citing reason of Reason : Loss reported is caused due to incorrect storage, poor care & maintenance, improper handling, careless use of the device by...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — compelled convertion to postpaid

 Amal@krishna on Jul 21, 2018
I was using my vodafone no. since last 9 years In may 2018 I went to link number with adhar card at vodafone store in pune .They compelled me to convert to postpaid and then verification failed .Now my No. Is deactivated and again they are compelling me to take postpaid no. and asking to make fake identity for verification.
PLEASE HELP.
Amalkrishna...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — untrained and misbehaving employees

 Tims Chandran on Jul 20, 2018
I have been visiting Vodafone store in Netaji Subhash Place from last 3 days.I had a problem with call divert problem with my mobile no. Today when I was at the store for resolving the issue the floor employee name Navdeep jumped in and started arguing and was trying to mislead me saying there was a problem with my handset and Vodafone has nothing to do with call divert facility. The employee was trying to bully me with his thought process and I am sure he is misleading many other customers taking time and walking in the store to resolve there problems.There is an employee named Mona and Ajay in...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — postpaid bill

 sduttam2000 on Jul 20, 2018
In april 2018 some vodafone representatives selling free sim with unlimited calls for one month in my relatives area, one of my relatives Biswa das, 21 yrs. & his mother mitali das, 42 took two sim by their name. The vodafone representatives actived both the sims by ADHAR authentication in their house. After one month of use they came to know that both the sims are postpaid & bill amount nearly rs-2000/-in the name of each of them. Hence some vodafone person continue called them to pay around rs-4000/- & sims are inactivated remained condion. The financial condition of Das family was not so well...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — otp not generating

 birudey08 on Jul 20, 2018
I am not receiving any OTP from various sites specially from BANKS. when I use phone no. of other other networks i get otp within seconds but while putting my Vodafone no. I do not receive otp. It's happening with my Vodafone sim also.
Please provide some solution for this as i am unable to sign up at any websites using my number.
my vodafone number is [protected]....
Complaint comments  Read comments Complaint category Banks

Vodafone — suspension under ucc regulation

 devil prince kunal on Jul 20, 2018
My number is being suspended suddenly 3 days back
As per the details I gathered from Vodafone store at Howrah maidan
They told me that my number is in suspension state due to ucc regulations
But actually I haven't send any kind of SMS from my Vodafone number [protected] and I didn't have any balance on my number from past 2 month so how it's possible that even without any balance or any sms or combo plan I was able to send SMS, is that the company was too kind at me to let me send SMS for free
So please let me know how to retrieve my number from this chaotic situation...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network issues

 clay on Jul 19, 2018
Vodafone has still not resolved the issue I have been experiencing at my place. It is more than 5 years that I have been writing emails, calling the service center, however, there is no change. I have been informed to check my sim card, change the phone and none of these have resolved the network problem in the area of Parel- Currey Road. Kindly notify if the concerns will ever be resolved and will Vodafone provide a proper network in these areas?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — conference cal activate

 Pavithra Natarajan on Jul 19, 2018
Hello sir
for the last 2months i have been using the vodafone now i need to activate call conference so i approched help line but they are saying that i need to fill some form &photo copy should be given to near voda fone service provider then only it will be activated but in other network without such these formalitis they are giving call conference so i feel that it is very bad & suppose if you want to sell any of your things in just sms u r activating i thing it will end at your costmer loss so try to avoid this...
Complaint comments  Read comments Complaint category Family & Relationships

Vodafone India — postpaid to prepaid conversion

 kaul.usa on Jul 19, 2018
Hi,
I have been going to Vodafone store in Kalyaninagar, Pune since last 5-6 months to convert my Vodafone postpaid connection to Prepaid, however every time they have some excuse and ask to come again.
Finally when I gave them all what they needed, now since last 4-5 visits they tell me that the system of postpaid to prepaid system is down.
Once they told me that there is no power in the store and their back-up is also over.

Please help, as I am being charged monthly rental since last 5-6 months unnecessarily....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — complaint submission 9977429

 SiddharthaPandey on Jul 19, 2018
Complaint ID : 9977429
Complaint Against : Vodafone

Complaint : Connection no-[protected] Type of connection-postpaid Complaint no-not provided Problem details-as per consumer he has postpaid connection of the Vodafone company and he got a call from Vodafone company and they provided the plan of rs 399 and 150 discount on his 399 plan and 20GB data, 100 sms unlimited calls and till now and he activated the plan but 150 discount not provided and 100 sms not provided and he faced slow speed issue so he contact to the customer care they did not get any solution..and he send the...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — network problem at house

 vicky10061987 on Jul 19, 2018
माननीय महोदय,
श्री.ग्राहक न्यायालय,

मी विक्रम जाधव राहणार कल्याण ( पूर्व ) येथील रहिवासी असून गेल्या कित्येक महिन्यान पासून Vodaphone कंपनीचे सिमकार्ड वापरत असून, माझ्या घरी Vodaphone कंपनीच्या सीमाकर्ड ला नेटवर्क येत नसल्यामुळे मी...
Complaint comments  Read comments [4]Complaint category Telecommunications

Vodafone India — wrong recharge

 Nishant093 on Jul 18, 2018
By mistake I had recharged the amount of 569 to my number instead of doing it to another vodafone number . I Just want you guys to forward the 569 recharge amount from my number to the correct number. I had done the recharge through mu vodafone app and my transaction Id is ONR[protected]

Wrong Recharge

Recharge Amount:-569
Transaction Id ONR[protected]...
Complaint comments  Read comments [4]Complaint category Telecommunications

Vodafone India — amount deducted from my main account balance

 parthamaji on Jul 18, 2018
I had received a call from [protected] at 17:32 hrs dated 17-07-18 and suggested play a contest without intimating that amount has been deducted from your account. i had call to vodafone customer care no and executive had confirmed that you amount has been credited within 6 hrs but i have not recd my amount & again call to CC & he reply that amount not possible to refund.
total amount deducted of rs 22/-...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — fake incoming and outgoing call on +447640018424

 ladu123 on Jul 18, 2018
Dear Sir

My mobile no. [protected] having company corporate plan at boisar, on 23.05.2018 I received incoming call from [protected] and nobody was talking on the same day at midnight i.e at 24.05.2018 12:35 am incoming missed call from [protected] and suddenly on next minute it from 12:36 am outgoing call connected to +[protected] for 35 mins and 2s .

I got Rs 540 .bill for that call in my mobile .
Kindly do the needful against this type of fake call....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 159/- not credited to account,despite several follow ups

 Salendar Nara on Jul 18, 2018
Recharged my mobile number on 29-Jun amount of 159/-, amount debited from the account but same not reflecting in the Mobile number. Contacted the customer care, They informed me that same will be credited back within 5 working days. I waited for 10 days and contacted them again for refund, they said that send the screen shot of debit details of source account. I mailed screenshots of debit account details to vodafonecare.ap@vodafone.com, not received any reply to my mail. after 5 days contacted the customer care again and they mailed me today stating that the recharge done to wrong mobile number,...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — unauthorised activation of miniplex pack

 subrata.paul on Jul 18, 2018
On 16/07/2018 I received sms from Vodafone saying that miniplex pack had been activated and a sum of Rs 75 deducted from balance of my mobile no [protected]. Immediately after I saw the sms on 17.07.2018 I submitted deactivation request as it was done arbitrarily without my consent. After 30 minutes I received confirmation sms that reactivationhad been done but refund of the amount has not yet been received. I lodged a mail complaint on 17/07/18 to their customer care for refund of the amount but no response excepting automated acknowledgement has yet been received. Suitable punitive action and control...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone disservice and false bill claims

 Bharathwaj Krish on Jul 18, 2018
Dear Sir,
NEW BILL CLAIMS AND DISCONNECTION OF SERVICE.
My vodaphone network is dead from 18th Jan 2018 on the day I left to USA. I was told that I will get only inward SMS if I remit Rs.530. I did it on 12th Jan 2018 after paying all the past dues. But the service stopped once I left India.
Vodafone itself billed and took Rs.530-00 in various months., which I paid as advance for ONLY INWARD SMS Package or facility for Rs.149-00 per month.
With out any service you claimed 177-00. In order to retain to retain the service. But SMS did not come. 5th May18 to 4th June...
Complaint comments  Read comments [4]Complaint category Unauthorized charges

Vodafone India — wrong bill - international roaming charges not reversed.

 Rony Koshy on Jul 17, 2018
Mobile Number: [protected]

My trouble started when I activated a one month International Roaming Pack. Once I reached the foreign country (UK), I found out the International Roaming was not working and my mobile did not connect to any network.

I informed the issue to Vodafone technical team back in India and they send a set of guidelines to follow in order to activate the International Roaming. Non of those procedures worked after three days of back and forth mails and work arounds. Since nothing was working I asked Vodafone to cancel my International Roaming plan immediately...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone balance deducted in name of lifestyle pack

 Dheeraj12339 on Jul 17, 2018
Dear sir, i received a message from Vodafone stating that scheme i requested to activate on[protected] lifestyle pack is now activated and balance of rs 35 will deducted from my account on rental of weekly basis. Now, i did not request any scheme it was self activated. I called the customer care of Vodafone, they did not help me for it and did not provide me enough information about the scheme too. Now though it's a small amount but it's forgery. I request you to solve this matter and return me the unnecessary balance deduction from my account....
Complaint comments  Read comments Complaint category Unauthorized charges

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