Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 17%
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18407
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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728
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449
+91 98 2009 8200  (24x7 Support)
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753
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369

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
17%
Complaints
18407
Pending
299
Resolved
3025
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India Complaints & Reviews

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Vodafone India — internet speed and voice problem

 7gaurav8 on Nov 14, 2018
Hello dear sir/ma'am
vodafone is the main network provider of my village area.before one year ago it net speed and voice was very best. but approx 10 months nothing is well. if anybody want receive a call he goes to 1km away from village.
approx fifty percent people live abroad or major city of india .he want to talk parents and friends. he cannot transfer money or receive via mobile due to internet speed.
i have complained 10 times to your vodafone east authority.i think he does not take appropriate action.this time it is the main issue of my village. just think sir how people...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — why vodofone is sending these type of messages for stoping any type of calls.

 Vipin Maddheshiya on Nov 14, 2018
20-NOV se Calls ke liye validity recharge Jaruri hai.

Vodafone Recharges:

Rs35= 26TT+100MB 28 day

Rs199= UL calls+1.4GB/D 28day

Dial *121# for More

Is it compulsory to recharge as per above message? It seems like that vodadone is forcing to customer for this...it's not good for vodafone's future business...just stop sending these messages for illegal charges....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — weak signal not able to connect to others to talk

 sandrakrishna on Nov 14, 2018
Hi this is krishna, Usind Vodafone india network. I stay im Mahindra World city, Chennai- 603002.
I see a major signal drop in my area, Not able to connect to others.
Please rectify ASAP otherwise i would like to change to other networks.

I have been facing this problem since one and half month, please resolve this earliest.
I have been vodafone customer since 10 years, Please try to fix done loose the customers.
Please reach me on [protected]

Thanks,
Krishna...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deactivation and verification of address

 monica alwadhi on Nov 14, 2018
Hello customer care
As I was issued a no of Vodafone a month ago and there was no address verification done and now my number got temp deactivated and I went to Customer care office but no action was taken yet. Please reactive my number ans if anyone visit for verification ask them to call before visit on my alternative number given on time so paper submission or visit after 4: 30...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — address verification fail

 monica alwadhi on Nov 14, 2018
Hello Customer Care Team, I had taken a new Vodafone connection (postpaid), it's services are now stopped with reason "Address Verification Failed". I have asked to re-verify the address but no one has came to verify it. Even I had visited the vodafone store but no use. please ask them to Do Verification asap and ask them to call on my alternative number [protected] and please visit after 4:30 PM...
Complaint comments  Read comments Complaint category Other

Vodafone India — harsh ment

 psv0189 on Nov 14, 2018
Dear sir
Yesterday I make a call to Vodafone customer care about network issue
But evening time they close my number
When I ask about stopping my number service they told me Vodafone stop my number service becouse stopping request given by me
But it is not true i have all call regardings
Whichever i make to Vodafone customer care
Now they told me i have to visit Vodafone store but when I reach Vodafone store and make call to Vodafone customer service they told me my number activate in 4 hrs
But after more than 8 hrs when I call them again they want...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone not taking deactivation requests in the first time (will do after 3 or 4 attempts)

 subra85 on Nov 13, 2018
I called Vodafone customer care and requested them to deactivate my postpaid connection, the person told it will be done in 7 working days.

But after 3 months Still I was continuously getting bills and logged a chat request and received the request id for cancelleation.
Vodafone dont want to loose the money through the bills and wont respond/deactivate connections.

Otherwise Vodafone lawyer (told like that not sure) they said they are currently in court and will file a pana mosadi (tamil) which is money cheating case before 12:30 PM if the bill is not paid....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I have been wrongly charged for international roaming

 sudeesh menon on Nov 13, 2018
I was on a vacation in India. I traveled to Dawki river and Myllyong village in Shillong however Vodafone claims that I went to Bangladesh and due to which i have been charged international roaming. Everytime i contact vodafone through twitter or customer care i have been told that i was physically present in bangaldesh. They also offered a 500 rupees discount. This is matter of principles. I have physical proof on my passport that i havent travelled to bangladesh. Vodafone customer care and Nodal are not answering to my emails or calls...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone blocking sms to 1900...!!

 Lohiya C G on Nov 13, 2018
This is a rather shameful move taken by vodafone..!! Vodafone is blocking sms's to 1900. Whenever one tries to send 'port' to 1900, an error message is received "unable to send sms" or "message sending failed".

This is being done to prevent the customers from porting out of vodafone. You will be able to send sms to all other contacts but 1900...!!! Many of friends have same issue....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — overcharge and deceptive pricing on international roaming by vodafone

 vinayrkr on Nov 13, 2018
On 6th october landed in japan, activated international roaming of 149/day rental for which there was no explanation of charges for voice and data access. On 9th oct received a message that the credit limit is exceeded and i need to pay inr 5730 including my previous month's bill of inr 590. Immediately i activated the package of inr 3500 valid for 10 days in order reduce the bill. Returned on 12th oct to india and to my utter disbelief, shock and surprise i kept receiving messages on unbilled amount of 19799. They forced me to cough up inr 12000 to restore the service as the service was disconnected...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — late payment charges

 Roshni Kashyap on Nov 13, 2018
Vodafone — Charging of late payment penalty fees of rs. 100 every time

I am regular customer of vodafone since last 3 years.

During this tenure vodafone have charged me late payment rs. 100 to Rs.50 per month.

And the whole process of regerating the bill by calling customer care numbers and twitter dm's affects the next bill.

This is irritating on all levels and a pathetic way of looting the customers.

If I calculate thoroughly then Vodafone would have charged me around 2 thousand 8 hundred Rupees for the whole time I...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — cheating

 Ashikjjohn on Nov 13, 2018
I recharged an offer of rs 479 from vodafone app through my debit card... The transaction was successful the money was debited from my account.. But the offer wasn't credited.. When i contacted the customer care they said within 7 days the amount will be refunded now its been 7 days no messages no refund nothing... They are not allowing to talk to me through their customer care... Really disappointed worst network ever in indian telecom sector... No speed no better network coverage and this irresponsible cheating behaviour
My vodafone no:[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — doubt of leaking my call details of the no 8587028109

 Sumit goswami 181 on Nov 13, 2018
Dear sir,
My self advocate sumit goswami my no is [protected] and i m the old and existing customer of vodafone india,
I have a doubt that somebody is using my call details in a unauthentic manner leaked outside,
Kindly take concern against this serious issue and resolve this matter asap.

Thanking you
Regards
Adv sumit goswami
Mob [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — recharge was successful rs 595/- on 09/11/2018 but did not get the benefit

 Sourav12341984 on Nov 13, 2018
In my vodafone app i have a bonus of 1800 free minutes (Local+roam) for 180 days against my vodafone no [protected]. But after successful recharge of the same amount on 9/11/2018, i get neither any free minutes nor any talktime. Custormer care informed that it was for a selected customer and it is impossible for them to refund any money or make the offer successful....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — content download charges

 Susanta Kumar Raha on Nov 12, 2018
I have been charged rs. 15/- as content download charges inspite of having a hefty balance of data. This has been charged on 24-10-18 on my mobile number [protected].in the description it is mentioned crbt_s15. Please verify and convey whether this charge is legitimate or not.
Your cooperation shall be highly regarded.
Regards
Susanta kumar raha...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — outgoing calls issue

 Sam_cool_171 on Nov 12, 2018
How irresponsible vodafone staff is, such a poor and worthless service. Making a mockery out of there customers. Its been third time vodafone in-competent staff promising for callback after 5 mins and its been more than 30 mins again i am waiting (72 hours issue unresolved) will never recommend vodafone and assure will escalate this matter further....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — outgoing calls issue

 Sam_cool_171 on Nov 12, 2018
I am in punjab (Roaming) from 8-10 days using vodafone prepaid mob no from delhi. Its been almost 4-5 days unable to make outgoing calls, lodge complaint several times. Csr's are not competative enough who are following up about complaint resolution and even not doing a callback after promising and waiting customer precious time.
Mob no: [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — worst network signal.

 Girish kumar Rajput on Nov 12, 2018
Sir/madam
I inform to you that i have port my no [protected] from airtel to vodafone on dt. 01.01/2018. Since i have port my number i am facing a lot of problem in network. I am getting proper speed, call drop, network goes automatically. I have already complained to customer care on phone call many times but no action has been taken from your end. They said it will be solved in 48hrs but nothing is done by them. Very day same issue.
I am not happy with the vodafone. I never thought vodafone service is too care less.
Because of network issue i am facing lots of problem my office...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — excessive bill charged

 Trishulsb on Nov 12, 2018
I was charged rs.602 excess amount on my vodafone postpaid number, where they have mentioned that i have called to a special number 51717. They have mentioned that i spoke for 43mins. When i complained to there executive they don't have any idea about this number. Suprisingly none of the executives has any idea. Also there are no such vas services activated on my mobile number. This number is also not mentioned in my outgoing call list of my bill.
It is really unfortunate and unethical practice by vodafone which i have experienced for the first time in my life....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — automatic activation of various services

 Prakash Bokhiria on Nov 11, 2018
I am a pre paid (458/-) customer of vodafone, today 11th nov 2018 suddenly they (Vodafone) activate a game to my number without any activation request from me and add rs 20/- on my rental.

And after that message for various service activation arrived but due to low balance the amount wasn't deducted.

This happened with me second time. Before few months also they activated various services automatically and then I called the service centre but only some amout was refunded.

Please take action against vodafone....
Complaint comments  Read comments Complaint category Telecommunications

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