Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 18%
Submit a Complaint
18973
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
746
down
463
+91 98 2009 8200  (24x7 Support)
up
778
down
382

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
18%
Complaints
18973
Pending
334
Resolved
3146
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2088)

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Vodafone India Complaints & Reviews

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Vodafone India — billing issues

 Sheetal Kabra Anand on Jan 16, 2019
After every 6 months the post paid bill criterias change without any prior information. When I tried to discuss this with the customer service team they have no answer to this and asked to mail Vodafonecaremum@vodafoneidea.come. ..have mailed theme but it's been 4 days but no response.

It's horrible customer service.. guess there is no option but to switch to another provider...
Complaint comments  Read comments [1]Complaint category Products & Services

Vodafone India — service issue

 Durgendra Singh on Jan 16, 2019
Dear Sir/ Madam,

we are trying to complain regarding network issues, service and customer complain . but they are not responding in positive way . i am working in sector 80 noida, living on ground floor, but here indoor and outdoor networks are showing full but when clients are calling me, responding switchoff or not reachable, we are facing so many loss, i am facing this issue last 1+ month. when i am contacting customer care they are talking very badly. we complained on fb, on customer care no, and through mail but responses are negative. yesterday 15 jan 2019 my port code expired...
Complaint comments  Read comments Complaint category Other

Vodafone India — network issues, call drop issue

 radicoremedies on Jan 16, 2019
Vodafone Claiming That They Are Providing Smart 4g Network, But They Are Not Fulfilling Their Commitment.
We Are Using 5 No. Of Vodafone [protected], [protected], [protected], [protected], [protected].
But From 2-3 Months We Are Facing Network Issues, From 1 Week We Are Facing Call Drop Problem, Network Issues, We Have Complaint To Vodafone But They Are Not Resolving This Issues....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — not receiving messages

 Ruchi Gangwar on Jan 16, 2019
I have problem in receiving the messages.I can send but no incoming sms on my number.Randomly it happens. Sometimes the message center number gets changed.It automatically takes the service center number of another SIM.In my case another SIM is of Airtel. But this time message center number also not changed.Initially I could not send the messages but after restarting my handset I could send the messages .I have checked the message center number multiple times its correct. For Delhi/NCR region its [protected] and same is present in my settings ., As per the executive sms service is enabled from back...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — internet data stolen by vodafone

 Kulsum Firdous on Jan 15, 2019
I have a plan of 1.4GB data per day and from last 2-3 days am getting a message that 50%of the data is exhausted. I haven't used it and I want to know where my data is going? Vodafone customer care don't have any Information on this. Is Vodafone stealing my data? It is very difficult to connect to Vodafone customer care because they tend to take a long time.However that's fine but on asking about the usage, they don't have any answer to address my issue. I want my stolen data back....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — no incoming call after 2+ days of sim activation

 Vyas.yash89 on Jan 15, 2019
Hello,

This is with regards to complaint number [protected].
I have ported my number from Airtel to Vodafone on 13th January. Incoming call facility has not been started. I have been losing on important business call since 13th January due to incoming call facility.
Following actions have been taken so far:
1. Called Vodafone customer care, the person suggested visiting Vodafone store
2. I have visited the Vodafone store on a business day(affecting my daily work), another SIM was issued with assurance problem would be solved
3. After activation still...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — blocked my number connecting to a customer care

 Ajugeorge on Jan 15, 2019
Vodafone has blocked my number from connecting to a customer care executive in the number 111. I can connect to the automatic response system but when i wish to speak to a customer care executive, the call reverts to voice response system. This is true only for my number since i was able to connect to a customer care centre from another phone seconds after i found myself blocked...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — recharge

 yogesh charatkar on Jan 15, 2019
Dear sir,

Buy mistakenly i have recharge on my number ([protected]) but i want to recharge on my another number ([protected]) but now since my recharge is 399 hence my plan has changed were it was earlier plan 509. Which was 1.5 gb net but due to new recharge my plan has changed so i am getting 1gb net,
So you give me the my old plan as well refund my money.in any way.
I have already raise my complain to customer complaint but now they are saying we can not give service and you can port also.
But as i am loyal customer from past 12 year i want to use ur service...
Complaint comments  Read comments [1]Complaint category Other

Vodafone India — facing the internet problem, sms and calling

 Mohd Syeed Teeli on Jan 15, 2019
My name is mohd syeed teeli. I have ported my airtel postpaid connection into vodafone. Because of internet problems. My mobile no is [protected]. After the activation i am facing the same problem as it was in airtel. The internet sign is showing but it is not browsing. It shows we can not reach the site, time eror, it will take long time and try to your internet connection. When i send the sms it shows sending failed and i called from other numbers to my above number it says number does not exist. Whatever the processes was like manual setting, dats roaming, change of mobile phone, sim one, lte...
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — facing the internet problem, sms and calling

 Mohd Syeed Teeli on Jan 15, 2019
My name is mohd syeed teeli. I have ported my airtel postpaid connection into vodafone. Because of internet problems. My mobile no is [protected]. After the activation i am facing the same problem as it was in airtel. The internet sign is showing but it is not browsing. It shows we can not reach the site, time eror, it will take long time and try to your internet connection. When i send the sms it shows sending failed and i called from other numbers to my above number it says number does not exist. Whatever the processes was like manual setting, dats roaming, change of mobile phone, sim one, lte...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — wrong & fraudulent bill

 senguptasubir42@gmail.com on Jan 14, 2019
It is regret to informed you that i am using corporate connection vide mobile [protected] and your invoice no 12iwb[protected] dt[protected] for the month of december-2018 bill period 10/12/2018 to 09/01/2019 where in this bill plan 199 was introduced and exiting plan have been change without any intimation to the user of the connection it is a fraud and unethical and violation of good faith and rs 368.00 was demanded which is disputed and totally a fraud amount have been imposed and i want reversal of bill amount off 199 plan and freash bill to generated in old plan rs 375.00 - 200 =175.00 + gst...
Complaint comments  Read comments Complaint category Other

Vodafone India — mobile number portability

 Samekta on Jan 14, 2019
I have made request for mnp from airtel to vodafone prepaid plan at vodafone store at kapurbawdi, thane-west. This request has been made by me for the 2nd time on 8th jan 2016 still there is no sms or call that the number is ported from airtel to vodafone. My airtel number is still working. Airtel cutomer care had called me up when i made the request for mnp. I had confirmed him that want to port my number from airtel to vodafone. Now i am not getting it why my number is not getting port from airtel to vodafone. This is for the 2nd time i am facing this issue....
Complaint comments  Read comments Complaint category Electronics & Appliances

Vodafone India — activation delayed

 Amit Harne on Jan 14, 2019
Hi

I bought vodafone connection. I have been chasing them to activate it. I don't get proper response on top of that. Customer service rep hangs up the phone on me.

I worked for customer service sector. I lead customer service team. We have zero tolerance policy where we terminate people for disconnecting call post show cause.

Please help me this seems to be last source and efforts

My no.
[protected]
Pls call me if u wish to help ur customer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — twitter team threaten complaint number _ 575853166 _ 574945428

 India's Best Original Poetry Kavi's Diary on Jan 14, 2019
Dear sir,

I have raised one issue regarding international roaming charges which is vodafone regularty charging me.

I have received twitter call and they told me do whatever i want to do.

I have raise the connection change request post paid to prepaid. Received sr no[protected] which is raised by vodafone store hop no-20, block - a ground floor, omaxe city centre vfstore-sohna road haryana 122103, sector 49, gurugram, haryana 122001 they ask me to pay 704 rupees i had paid the amount. They told me my sim card will be activate within 72 hours. On 12-jan...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — amount of rs. 3 being deducted almost every day

 Aashiq Ali Warsi on Jan 14, 2019
Hi,
Almost daily i am losing a balance of rs. 3 on my prepaid mobile. The customer care refunded the balance on one occasion after complaining but they refuse to do so now by reasoning that the sms is being sent by me and hence the deduction can't be refunded. The no to which sms is being sent as informed is 52425. On searching online for this no i learnt that vodafone has been fleecing consumers by deducting balance by claiming sms being sent to the above no from as early as 2010. I am tired and fed up of calling up the customer care every day. Consumers beware! I think it's time to leave...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — rs. 24 deducted from my main balance

 sahidul maman on Jan 14, 2019
Why without any intimation 24rs. Deduct from my account??? As per trai, if there have not any active service pack then service provider...
1. Inform first to customer,
2. After few days they will stop outgoing call,
3. After that they will stop incoming calls and
4. After 90days they will stop the service...

But why within 1days (After validaty expired) ithout any intimation 24rs. Deduct from my account???
I want refund my balance...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Vodafone India — network problem

 AJAY KUMAR BISWAS on Jan 13, 2019
Dear sir,
. At least, my benifit is going to hell by vodafone.
Vodafone does not take any response for their lowest network quality in india.
I thought this company cheated with indians.
Lot of fake news and much more fake promises with in blood of vodafone.
They can not update 3g network properly, but jump in 4g.
I was to wait let night for data speed and network quality goes to bad to very bad.
I can not use my full of benifit by vodafone worst network quality and very worst data service....
Complaint comments  Read comments [1]Complaint category Internet Services

Vodafone India — need sms and call history for my prepaid card number

 prashantj10 on Jan 14, 2019
Dear Sir,

i need my call history and SMS available on my Prepaid Vodaphone number [protected]. I lost my mobile - Nokia XL which contain this Prepaid card and we stored call history and SMS data. For me, SMS and Call history data is very important and need it at least for Sept 2011 to May 2012 duration.

I have attached police complaint for lost of Mobile and very important data - SMS and Call history - Sept 2011 to May 2012 duration.

Please call me on [protected] for any additional information that you need to verify....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — 198 no a false and time waste no for calling vodafone customer care to get a complaints lodged [Resolved]

 Jangra Brother on Jan 13, 2019
Why you are not providing any option for taking a customer repetitive on call,
198 no a flase and time waste number for calling vodafone customer care to get a complaints logged. Go to hell, go to hell, go to hell, go to hell, go to hell, go to hell, go to hell,
Go to hell...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — message blocked by company [Resolved]

 Jangra Brother on Jan 13, 2019
Why your are not understanding customer problem i have tried many time to sending a msg but again and again it show try after some time,

I want to send port sms to 1900

My mobile no [protected]
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

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