Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 22%
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18370
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
523
down
329
+91 98 2009 8200
(24x7 Support)
up
504
down
260

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
22%
Complaints
18370
Pending
553
Resolved
3892
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1813)

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Vodafone India Complaints & Reviews

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Vodafone India — vodafone

 Prashant soni MRT on Sep 26, 2017
हैल्लो सर् मेरा नवम्बर 8865913151वोडाफोन का ह सर् 2-3 दिन से मुझे वोडाफोन कम्पनी ने परेसान कर रखा है मेरा account blance में हर रोज पैसा काट लेते ह । ओर अगर मैं वोडाफोन custumor 198 पर या 199 हैल्प लाइन पर कॉल करता हु तो कॉल नही मिलता सर् ।।आप से निवेदन ह की मेरी इस...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — 2g data service for pan india

 sharad bamnolkar on Sep 26, 2017
Our comapny APTS pvt. ltd required 2G data services for our electronic machines which we need to installed at pan india locations.

we have already informed them we will required more than 10000 such Data sims .

but after delivering few SIMs they are not starting data services since last one month. inspite of complaning & follw-up with all senior staff we do not received any response not service yet started....
Complaint comments  Read comments Complaint category Computer Software

Vodafone India — outgoing messages are blocked

 Ankush333 on Sep 26, 2017
From past few days my outgoing sms are blocked.When contacted customer care they are saying that I might have sent bulk messages but I never did so.Please help me in resolving this issue asap as I am associated with this number from long time.My email ankush18jain@gmail.com.
Customer care executive were asking me to register a complaint with TRAI but they were unable to provide detailed steps to register that complaint.I feel as a service provider it's Vodafone's responsibility to resolve this issue instead of asking the customer to do so....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — internet data & sms issue

 sameera mohammad on Sep 26, 2017
Hi, this is sameera mohammad, iam the owner of vodafone 199 plan _ bearing contact no: 9703481003, i had done bill payment before couple of days, still sms & data pack have not been activated, i have already spoken to one of the customer care, they are still not able to resolve my issue, she suggested me to file a complaint to customer care or vodafone store, requesting to solve my issue immediately, facing lot of issues, and i dnt have time to visit any store, kindly solve my issue immediately.
thanks & regards,
sameera mohammad
+91 9703481003....
Complaint comments  Read comments Complaint category Universities

Vodafone India — unsolicited telemarketing calls, mostly from hdfc

 abhinavpv on Sep 26, 2017
Dear Team,

I am writing this mail to express my extreme frustration on the constant violation of full DND request I had placed with Vodafone on 23-Jun-2017 for blocking unsolicited calls and SMS.

Basis the discussions I have had with the Vodafone customer care executives over the last 3 months, I have been told that it takes 7 working days to implement full DND from the day the request is submitted.

This complaint is regarding the numerous unsolicited calls and SMS I am getting even 3 months after asking for full DND. SMS are still fine, I can delete...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Vodafone India — over charge in billing to be reversed

 ashishmpat on Sep 26, 2017
I had put in a request to Vodafone regarding Internet charges which I had not availed on 16th Sep 2017. To which they replied that they agree that charges were not in line and would reverse the same within 24 hours. It is 26th Sep today and still those charges have not been reversed, despite me calling customer care multiple times since last few days. Need action on my request urgently from Vodafone India
My service request number: SR295399226
Request date : 16.09.2017
Vodafone Number: 9825877247...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone - value added service 51717 - 90 mins charged 1260

 ganesh bachche on Sep 26, 2017
My Vodafone Number is 8291930309. I was shocked by seeing my bill of 1860. Rs. on going through it, i found that there is a deduction of Rs 1260 of some value added service. That is dialed 51717 for 90 mins. This is insane. how can u guys deduct this much amount for some useless number. i also checked if there is any value added service activated on my number & confirmed the same from Vodafone Number. there there was no such service activated on my number. then how hell u guys can add that on my bill amt. what kind of the special number is that. I want an answer for that & i that unnecessary amount...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Vodafone India — customer care voice machine not transferring call

 Mayur Singh Tomar on Sep 26, 2017
Dear Sir, with due respect I would like to say that the Customer Care no. 111 (or any other customer care nos. like 116, 198 etc) is not transferring my call to customer care executive from both of my mobile phones. Whenever I call to 111 and try to direct the voice machine to customer care executive as per the instructions, the machine always instantly redirect me to the main menu of the 111 number without any notification. My Vodafone Mobile phone numbers are: +918447913889 & 8447917960. I would hope to get my complaint responded and resolved as soon as possible......
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — billing problem & vodafone store custmer care excutive

 khanshamsher on Sep 26, 2017
Complaint against to Miss. Shurbhi vodafone custmer care excutive in RDC Ghaziabad.Miss. Shurbhi lost my office time & very badly behave in my favour.I was going to your store solve my billing problem But Miss. Shurbhi do't solve my problem besides solve my problem very badly behave in my self. So I was return to your store without solve my problem.But 2 days after stop my out going call. so Please I want Solve my billing problem And proper action for Against Miss. Shurbhi....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — the monthly bill still getting generated even though the noc being received for the post paid account - 7798057152

 SudiptaPanda on Sep 26, 2017
The Mobile post paid account "7798057152" which was in My name, i did paid the Clearance amount "INR 3768 and requested for the Account closure and disconnection. As on Date - 14 Aug, I have paid the Subjected amount and received the NoC. But still for the account the Monthly bills getting generated and directed to me.

I would appreciate for the early action and address on the same....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — regarding extra money charged by vodafone

 Nitesh K Agarwal on Sep 26, 2017
Hi,

I was charged extra money by Vodafone for internet even though i had a data pack. On calling them they refunded my 930 Rs charged by them. But the service tax of 930 Rs(18% GST which comes to around 200 Rs) is still not refunded. When i called customer care they assured the money(200 Rs) will be refunded. But when i checked bill today, i am charged previous month charges plus late payment fee. Now they are saying, sorry your money wont be refunded.
Very frustrated with Vodafone. Time to port to Airtel!! My vodafone number +91 9739698535...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — reactivation of mobile services without consent

 Siva K N on Sep 26, 2017
I'd raised a service request for deactivation of my postpaid service on 14 Jul '17 at the Vodafone Store, Sungam, Coimbatore. This was duly acknowledged by the store representative who had registered my service request and promised that my services will be deactivated 7 days from the request date (14 Jul '17). I'd made the payment of all the outstanding as on 14 Jul '17.
But the bill has been generated for my service. On reaching out to the customer care on 21st Sep '17, the customer care representative had agreed that my service was reactivated on 28 Jul '17. She had also said that a complaint...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — regarding bill waive off

 Antil009 on Sep 26, 2017
This is to bring to your notice that I wanted a plan with more data pack usage, to which Vodafone personnel confirmed to activate 499 plan (Unlimited Calling, 15 GB Internet Pack per month) from August onwards.

However, Vodafone without my consent activated 199 plan, due to which, bill of Rs.1, 077/- was generated at the end of August. After several complaints regarding my bill, plan of Rs.499/- was activated by Vodafone on 3 August 2017.

Lastly, I was told by Vodafone personnel, a multiple times, that the bill of Rs.1, 100/- would be Waived off by the company in the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — slow internet

 Dinesh Kevin on Sep 26, 2017
On 29/08/2017 i recharged of 399 rupees in my vodafone number (9761296676). I got unlimeted all calls and 1gb per day 4g data for 84 day. On 30/08/2017 i was register complaint for network issue. The internet is running very slow, giving 2g speed. I registered complaint many times every time they told it will take 6 to 7 days for the solution. But the speed is as it is. Now they take 24 days. Speed remains same. Now i want all my money back please help me to withdraw my money.
Thank you...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — about convert postpaid to prepaid as mobile no. 9775612542

 mamta@1975 on Sep 26, 2017
Sir/ madam,
i have submitted my request to vodafone office burdwan west bengal circle, for convert my postpaid connection to prepaid on dated 22/09/2017, duly paid all the outstanding with all the formalities required for, but till date no initiative have been taken from company end,
please help me& do the need full as your earliest, so that i could get my prepaid connection as early as possible.
My mobile no. Is 9775612542...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone India — reg refund

 sandeepakar on Sep 26, 2017
I was Vodafone customer till May 26 2017. After that i have changed my telecom provider from Vodafone to Jio. I paid my bill twice while porting. I have called multiple times to customer care, even visited Vodafone store. I got a response on email that will get my access amount in 15 days on Jun 14 2017. After 1 month that i visited Vodafone store where i was supposed to get my cheque. They told ne that they didn't receive any cheque till now. Once they received, will get call. Almost 100 days has passed still no response from Vodafone. These companies put late charges if customer doesn't pay bill...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — misselling vodafone postpaid plan

 shekhar nath sarma on Sep 25, 2017
One of vodafone agent named most probably mr. Sukanta debroy ph no 9774017402 agartala based has approached me and tactfully convinced me to buy vodafone post paid plan with monthly plan of rs.299 only. But end of the month i got a bill with monthly rental of rs 499 minimum. I asked the agent he said it will be solved by next month with monthly rental of rs.299 minimum. But it is 2nd month and still plan has not fixed. I contact to the vodafone care to convert the postpaid plan to prepaid plan and i was replied that the service cannot be chang before at least run for the 3 month. It seems a mentally...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — failure of commitment

 Gulati.SRB on Sep 25, 2017
Dear sir/madam

This bring to your kind knowlede that vodafoen india excutives couldn't fullfilled their commitment as they committ to provide wave off of rs 300/- which were extra added in my bill cycle but they couldn't. My mobile no. Is 9050717136 they have added 300/- again in my current bill.
So please take some suggestive step.

Regards
Sourabh gulati...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — for discontinuing no. 9999144741

 rahul sijariya on Sep 25, 2017
Dear sir / mam,
I have already resisted for discontinue contact no. 9999144741 on dates 31/08/2017. And i was told this no. Will be discontinue within one week. I received already called from ur concern person on dated 01/09/2017, and same they says this no. Will be discontinue within some, i have recorded both calls that recording i can share.

When i called on dated 22/09/2017 and your people says this no. Is still working because you have not picked up your call that's why your request was cancelled on dated 08/09/2017. I have made all recording.

Customer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — stopped outgoing & data service for wrong verification by company staff

 Tina@1 on Sep 25, 2017
I am suman banerjee had a prepaid no. Of vodafone (8726935348). I received a call from vodafone toconvert prepaid to postpaid. I agreed to convert & vodafone company sent a person to deliver sim card. Next day another person came for verification. Next day i got a message that my post paid connection withdrawn for negative verification. On 23 sep 17 i went to vodafone store & applied for reverification. The same day outgoing facility & data service have been withdrawn without intimation.
Till date services are not started & i am unable to make any call for any emergency for last 2 days. I...
Complaint comments  Read comments Complaint category Mobile Service Providers

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