Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
18283
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
519
down
325
+91 98 2009 8200
(24x7 Support)
up
497
down
256

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
22%
Complaints
18283
Pending
556
Resolved
3889
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India Complaints & Reviews

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Vodafone India — calls and data services are not working properly

 venkatesh bellamkonda on Sep 20, 2017
Hi my mobile number 9642112805 i am facing issue in my location Vodafone service provider not given the proper signal lot of time i have escalated the issue but he/she say that not responding properly all most 8 moths completed
he say that your location we are planing to arrange the tower like that say but till not resolution please take the action for that .major calls and Data Services not working.it is a ICR circle....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — wrong postpaid plan activated

 Navin_k on Sep 20, 2017
Hi All,

My Vodafone postpaid no 9922997224 (corporate Number), since last 6-7 yrs continues using this number and doing prompt payment before due date.

I was changed plan Rs.99 to Rs.349.

On 24/07/2017 first I've sent mail to corpcare.mah@vodafone.com for changing the plan and activate my old plan Rs99, then I've got below reply mail on 28/07/2017.
--------------------------------------------------------------------------------... /> • Scanned copy of company id
• Company address mention in mail
• Reference...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — wrong billing by vodafone for my postpaid mobile

 smamit27 on Sep 19, 2017
Dear Sir,

I had a vodafone connection for my Postpaid mobile .I pay all the bill on time every-time .

I went to South Africa for some official work & I activated the International roaming on my Mobile No with Credit Limit of Rs 2500 .
Now Vodafone is claiming the International Value as Rs 38687 for use of 68 MB Data which is totally incorrect/wrong.

If my credit limit was only 2500 Rs, Then its totally Vodafone Software problem that your server didn't disconnect my Mobile while going my bill aboveup 2500 Rs.

Now Vodafone agents...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Vodafone India — cheated by vodafone franchise delhi(combined enterprises)

 tomar.naren@gmail.com on Sep 19, 2017
Firstname : NARENDRA
surname : TOMAR
telephonenumber : 9999212727
email : tomar.naren@gmail.com
confirmedemailaddress : tomar.naren@gmail.com
dob : 15/06/1983
currentaddress : House # 1541c/3, Rajiv Nagar, Gurgaon 122001
nextaddress :
vodafoneaccountnumber : 9999212727
vodafonemobilenumber : 9999212727

whatshappened : Received a call from Santosh Vats#8860882964 on 16/09/17. offering a postpaid #, Visited a person(Vijender #85874948), provided a sim, taken money, aadhar card and a photo. Recvd confirmation call...
Complaint comments  Read comments [2]Complaint category Telecommunications

Vodafone India — vodafone representative with mobile number 9060346201 talks unsatisfactory and bad manner

 vpm1976 on Sep 19, 2017
I am government employee at bara, block - kaushambi, district - kaushambi, uttar pradesh. I am sad to inform you that vodafone mobile networks not work properly in bara, block - kaushambi, district - kaushambi, uttar pradesh. It fluctuate and disappear regularly. So please maintain mobile network otherwise i will be compelled to port in another mobile service provider. Your representative, with mobile number 9060346201 called back me on 19th September 2017, time approx 6.55 pm, his intention was not cooperative, unsatisfactory!!! Please solve my problem and please take hard action about that representative....
Complaint comments  Read comments [3]Complaint category Schools

Vodafone India — worst mobile network of vodafone in bara, block - kaushambi, district - kaushambi

 vpm1976 on Sep 19, 2017
I have been complained some days ago, but problem remains constant. I request to again please maintain worst mobile network of Vodafone in BARA, KAUSHAMBI. We can't talk properly because network fluctuate and disappear regularly. So we missed all important calls. Now if you are unable to solve our problem related to poor, worst mobile network in BARA, KAUSHAMBI, PIN - 212216, WE COMPELLED TO PORT IN ANOTHER MOBILE SERVICE PROVIDER.
-BY : VED PRAKASH MISHRA, PRINCIPAL, PRIMARY SCHOOL BARA, KAUSHAMBI.
MOBILE 9759668632....
Complaint comments  Read comments Complaint category Schools

Vodafone India — vodafone asking for bill payment after 3 months of number disconnect request

 saurabhanand22 on Sep 19, 2017
I placed a request to close my vodafone postpaid connection (8802900840) on 9th Jun 2017 at Vodafone store, vodafone belvedere tower rapid metro station Gurgaon. After 3 months on 9th Sep, they guys sent me a bill of 1474 INR to be deposited and their call centre collection agents keep calling me 3-4 times everyday and threaten me that you will not get any mobile connections in future from any company. They also threat to take legal actions against me. Unbilled amt of 688 Rs. cleared on 9th Jun by visiting the same vodafone store (receipt attached).

i have another postpaid number...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — complain about service

 wheel movers on Sep 19, 2017
We are corporate customer of you & our total number of seam above 20. Our business Yamaha Dealership at Krishnanagar, Nadia. But a regular basis problem arise last 6 month from your official
We are already payment our due bill within due date by NEFT mode, but automatically phone line cut out from our all staff mobile in every month. Our staff mobile is very urgent for our business & this month is puja occasion also.

We are already inform your staff repeatedly . But they are no solved till to day.

So immediate inform to me how can solve this problem.
Complaint comments  Read comments Complaint category Business & Finances

Vodafone — request for discontinue not yet executed

 Anubha Pagare on Sep 19, 2017
I have applied to vodafone to discontinue my number 9619669755 since June . I had put up the request over customer care. Still my request is not executed and I have been billed for July August and now September as well. I paid bill of August and I was promised that my phone number will be disconnected. But now I have been billed for rs 800 for the month of September....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — complaint regarding billing

 Keshav Pathak30 on Sep 19, 2017
Vodafone number 9811340403
Post paid number 9811340403 was used on international roaming. Credit limit of the number was 3000 rs, bill generated is >80000. There was no notification of the credit limit exceeded or bill usage.
Getting calls again and again from recovery team.
Credit limit of my mobile number 9811340403 is Rs 3000 so why I have not received any notification immediately when my usage has exceeded credit limit. Vodafone team has first waited that huge amount of bill is generated and then they will inform about the bill to me.
You should have send notification...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — benefits of a recharge pack

 Aeman S. Refai on Sep 19, 2017
Happy to help!!! But you are equipped to help your customers then what am I going to do with a smile on your face. It has been a week now that I recharged with 349, even got a message that its successful and will get 1gb daily and unlimited calls. All I got was the unlimited calls and 50 mb data for the whole month. This was Tuesday 12th of September, I called the customer care and it was promised to be resolved by Thursday. But it wasn't and when I called they were happy to help but cudnt do anything and asked me to wait till Friday. Still happy to help they again asked me to wait till Friday evening....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — not satisfy working customer services and vodafone service provider

 sasikumar.vi007@gmail.com on Sep 19, 2017
I have receive one sms but i am not send any only the sms received on my mobile but amount is debited my main account. when i am receive the type of sms followed by

VM-VSIPAY

Sorry! yourpayment request of Rs.10.00 for fortumo payments through mobile on 14-09-2017 11:42 AM has failed due to low balance.please contact mgsnet@163.com for any further queries.

but i don't know what is this and what kind of service this sms i am receive my main balance is debited for the reason of sms sending but i cannot send sms only receive that type sms.

The...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — my vodafone postpaid connection 9874806000

 sabyseng on Sep 19, 2017
Hi,

Subsequent to several discussions with your competent authorities (Mr Anirban Dasgupta, 9830074438, Mr Sourav, 9836108420, Mr S Roy Chowdhury, sambit.roychoudhury@vodafone.com) to settle my billing issue, they have not acted enough to resolve the impasse, while they kept me assured that the matter has been taken up at the highest level for resolution. This has been going on for about 2 years now. On the other side, they have kept incoming and outgoing facilities on the number open and uninterrupted for couple of months now so that I don't make a noise. Such an attitude on your...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — never trust vodafone

 gsm.batala on Sep 19, 2017
Dear Vodafone Team,
I would like to tell you that I have been using this number 9888255170 (as a corporate postpaid number) from more than last three years. But if we consider it in present (after converting it to prepaid), the service is very poor and unsatisfactory. I would like to brief you that firstly your Vodafone Store Executives (in Batala Store) simply refused to convert this number from postpaid to prepaid. But somehow it was finally converted into prepaid after so many arguments and discussions through e-mails. But the harassment has not stopped there.
After that, it...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — number deactivated due to billing issue (9681658300)

 sudeepdas44 on Sep 18, 2017
I m sudeep das, my deactivated vodafone no is 9681658300 (Due to billing issue), i have already clear all pending dues with about 2 month ago now i want to activate my number, i went ur store they give me sim it about 2 month ago but my no not get activated. Please help me to activated my vodafone number help, my alternative mobile number is is-9831755180....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — surrender of vodafone sim

 sonia4567 on Sep 18, 2017
I had taken a vodafone sim from my local vodafone shop on 14/06/17. I had received a bill in the month of july 2017 which was paid by me on 21/07/17. I had surrendered my sim to the said vodafone shop on 03/06/17. After that i have not received any bill for payment by post or by e-mail. But today there was a call to the alternate number asking money for due bill/s. I am surprised to receive such call to the alternate number as the sim stand in my name and my contact number and e-mail id was correctly provided at the time of registration....
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — phone bill issue

 amitkalsan on Sep 18, 2017
I requested a port out from vodafone and i got a call from their service agent. I was upset on my very high phone bill of around 4000 every month, while my only expense was on data and people on vodafone were getting the same amout of data at much lesser price (One of my colleague was paying 499 monthly for 30 gb while i was paying 1999 monthly for 20 gb).

I told her my problem and she assured me that she had activated a 30 gb plan for 499. But still at the month end i got 3898 bill, on checking with them they are saying the 499 plan got activated on top of your existing plan which...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — topdoctorsonline

 LaxmiKashRama on Sep 18, 2017
Rs.100 balance has been deducted from my main balance on 16th september '17 by saying that i have requested top doctors online pack which i have never asked for. I am not able to call or message to deactivate this service. I do not require this service and need my balance back. Please do not initiate such services without prior approval of customer. I have been using this number from 10+ years. There is no consumer loyalty here. It is unfortunate that vodafone uses such techniques to augment their revenue.

Sms - hello! Topdoctorsonline pack is now active on your number, as requested....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — cash deposit

 jsmkt on Sep 18, 2017
Sir/ ma'am

This is to bring to your kind notice that we have several accounts in your bank at yes bank, ashok nagar, c - scheme but your employees are troubling us from last one year. They are constantly denying to take rs.10 coins from past four months without any valid reason. A few days back they even denied to take rs.10notes. Being a banking authority, how can they deny to take indian currency? Which law gives them the power to do the same?
Mr. Amit gupta (9116039606), an employee of above-mentioned branch is constantly ignoring our calls. The last time he picked call,...
Complaint comments  Read comments Complaint category Banks

Vodafone India — barred because of no service

 Dimple1212 on Sep 18, 2017
I have made the recharge of 256 offer for 56 days... After some days whenever i try ot make call it come "*you are barred because you have no service*" outgoing service is off and i can't even able to call or contect the vodafone customer service person. I even tried to restart the phone and reinserted thr sim. Hence problem is not beling solved. Not even any expiry issues.. So kindly look over it. Thnaks...
Complaint comments  Read comments Complaint category Telecommunications

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