Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 21%
Submit a Complaint
20590
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
670
down
415
+91 98 2009 8200  (24x7 Support)
up
673
down
330

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
21%
Complaints
20590
Pending
448
Resolved
4090
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (2103)

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Vodafone India Complaints & Reviews

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Vodafone India — misconduct from a vodafone customer service dated on 21/5/18

 murrwww on May 21, 2018
Misconduct from vodafone customer service dated 21/5/18, along with non stop sending of service messages mob number [protected], even on persistent request to stop. Time 3.50 pm. How can a customer service provider even dare to talk or behave like that to his/her customer, tap recorded. Who to we turn to in times of need if a care provider is the one misbehaving. Kindly review and proper action to be taken....
Complaint comments  Read comments [3]Complaint category Other

Vodafone India — value added service call added in bills

 PurvaRai on May 21, 2018
For consecutively two months we are getting Value added service charges Usage for special numbers 51717*90. We are not calling on these number and the timing of calls are early mornings when we are getting ready for office or on the way to the office or in the evening when we are coming from the office. So its also not possible for others to use my phone. when complaining they 560t return 250 amount but then again next month we get Rs 560 VAS in my bill....
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — did not receive the amount after converting vodafone postpaid to airtel postpaid

 jayita80 on May 21, 2018
The email that I received says that the refund cheque has been returned. I need to provide the nearby vodafone store address where the cheque will be sent. Accordingly, I went to nearby Vodafone shop and the person at counter told that she did the respective action without giving my any receipt of my complain or keeping me in cc in any email. Told me that they would contact me when the cheque will come at their shop. Till now I haven't received any phone call/ any other communication from their end....
Complaint comments  Read comments [3]Complaint category Business & Finances

Vodafone India — activating international roaming @149/- pm when not asked for

 12habijabi on May 21, 2018
Today I received 2 SMS from vodafone saying that international roaming and i-Roaming pack has been activated on my number. I have never asked for any of these services and after fighting a long time against unauthorized VAS, now a new avenue has started to steal my money.I am very disappointed with vodafone and I am seriously considering porting to Airtel or Jio....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Vodafone — network issues to be resolved

 clay on May 21, 2018
Have been consistently requesting vodafone to look into the matter of the network issue in my area. It has been more than 3 years now that i have sent out emails, spoken to the customer care and recently visited the gallery in currey road, yet, nothing has been resolved. Every time fake assurance is provided but the network issue isn't resolved. Missing out on the important contacts and it's not convenient to keep stepping out and finding a proper network place to have a disruption-free conversation. Kindly check into the matter if possible. The problem hasn't been resolved yet!!!...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Vodafone India — activation of value added services

 gauravkyadav on May 21, 2018
Two months ago Vodafone has activated two VAS without my knowledge. After a lot of complaints and argument you waived off. Today you again activate two VAS without my consent. I am a corporate connection customer and I do not have enough time to call the customer care for waving off these services. Vodafone cut charges by activating Value Added services almost every month...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — regarding refund amount and connection

 Smnavy on May 21, 2018
Last year I have ported my no. from Idea to Vodafone. When I ported from Vodafone Store. They done it in postpaid. After that I complained and they migrated it into prepaid. That time I have paid INR 345 and got information that I will get refund amount by cheque. Even I got mail about it but I didn't receive.
After that for 10 months I went to abroad. When I returned they are telling me that this no. is temporary closed. After that they tell me to restart this no. in postpaid and I can change it in prepaid after 90 days. But I reached to store they are telling me that it can be done after...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone raised fake bill after porting the number

 manishsharma.1984 on May 21, 2018
I had ported my vodafone postpaid mobile no. i.e. [protected] to Jio in the month of March, 2018 after clearing the entire bill amount. Thereby the Vodafone approved the porting request send by the Jio company and finally my no. was port in Jio Company. But after passing the 3 months approximately, the Jio company suspended my services without giving any notice to me by saying that the Vodafone company send us a request for the same as a bill amounting Rs. 202.00 is pending at my end. But the Vodafone is not providing the bill for that particular amount. This is just a harassment to the customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — regarding activation of value added services

 gauravkyadav on May 21, 2018
I am just sick of from the services of Vodafone. Two months ago the activated two VAS without my knowledge. After a lot of complaints and argument they waived off. Today they again activate two VAS without my consent. I am a corporate connection customer and I do not have enough time to call the customer care for waving off these services.

Gaurav Kumar Yadav
[protected]...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — my no. is sold

 D.DESHAKUMAR on May 20, 2018
My vodafone no. Is sold to other person even though i am using it constantly from 2014... I am using it for whatsapp also... But they sold to a police man and im getting vulgar calls in whatspp... That police person wife is fighting with him and both life is in big trouble...

Please give my no. Back or else i both will take leagle action in court...

Deshakumar
[protected] my alternate no. Is [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — balance deduction

 PrashJha on May 20, 2018
Hello sir,
I did a recharge of 300 on 1st may on [protected].. Today a call went to a number 5171739, without my knowledge. Phone was kept idle.. They must have send flash msg, dat press 1 to call and 1 would have been pressed.. They did cut rs 252 for 17 min call.. I have been using this phone for 5 years, never had much balance, so this type of call never happened.. Today when i had balance, a sudden call happened. I did call the customer care, the guy was rude and did not even tell, what was the call rate.. Please look into it.
Thanks
Prashant...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — I am complaining about false billing amount

 Wajid Gujarati on May 20, 2018
I already use vodafone postpaid card. When i purchased it they called me clearly that you have to pay 210-215 every month for selected plan i agree and purchased. But after first bill pay they cheated me they tell me you have to pay 399 rs every month i shocked and call vodafone service center after long conversation, they got my complaint​ and they told me they will solve it in 2-3 days but they never solved it. So i decided that i will give this card to my friend because he can pay this amount every month but when i removing the sim card from my mobile i was in train and in traffic i lost the...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — deduct money everyday

 Sonal Arora Raman on May 20, 2018
M toooooo much frustrated from vodafone... Never saw this type of poor service of anyone... Duduct money everyday without reason n when we call customer care either thy told lie u opt this service n 90% after press 9 we r unable to talk to customer care... So do correct ur system or do give. Proper service even can't make call from my hubby number also cz can't tall to customer care from his number also...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — vas activated without my permission

 vineeu on May 20, 2018
I am vodafone prepaid user and my mobile number is [protected]. Vas got automatically activated on my number without my knowledge and permission on 20 may 2018 at 8.38 am. I didn't receive any message for vas activation. Services activated are like this
1) re 1 store
2) vodafone games for rs 20 and rental for rs 15. Sum of rs 37 deducted.

Vinod kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — my number has been blocked for out going sms

 Sarath Chennuru on May 19, 2018
I am facing issues with my vodafone sms outing, vodafone team informed that my mobile number has been blocked by trai due to bulk sms, but this number is for personal purpose and never used for tele marketing purposes, when visited vodafone store, they were not able to help on this regards, request vodafone to look into this and enable my number to perform outgoing sms facility...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — charged more on number restoration

 ankitwadhwa2 on May 19, 2018
Our vodafone number has been deactivated [protected] and my father has reached mr. Deepak, vodafone mini store hanumangarh town rajasthan. Firstly he has denied to restore the number and informed them to go to vodafone store hanumangarh junction and also assured them that our number is almost impossible to restore. After discussion he has asked to pay 500 rupees to restore the number with minimum bill plan of rs. 250. I want you to take action against mr. Deepak because he is lying about vodafone company's payment plans and making fool of innocent people....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — sim convert to postpaid without complete details

 arvindjais on May 19, 2018
My mp/cg prepaid sim 990708... Due to roaming i am going to vodafone store parathe hall opposite orange city hospital near chatrrpati chowk khamla & there is a female executive have postpaid sim provide me said with various offer she's never share complete details of postpaid sim and bill charge to 05 apr but sim activate after 17 apr and i also tried to port in prepaid due to roaming they will roam me around 20 days each and every time saying monday after monday after tuesday after friday after monday sometime say for network problem sometime say come in morning sometime say going to another vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — internet and network complaint

 mAZZA AA JAYGA on May 19, 2018
Dear sir,
My vodafone no is [protected], from last 14-15 days i am not getting internet speed and network too kindly resolve my problem or return my 509 rs recharge back... When i am unable to use it hardly then i have to change my service provider. I have complaint to customer care 4-5 times but no one is resolving my problem. You are providing your services for per day not even a day more than its plan what if i am unable to use its services from 14 - 15 days???...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodafone india recharge problem [Resolved]

 Ajmal Miyan on May 19, 2018
I had recharged my mobile no. [protected] with rs. 458 on 19 may 2018 through my vodafone app & paid through visa debit card. The amount has been deducted from my account but not processed by vodafone rather i received a message from 190 quoting '217:your request to recharge 458 inr cannot be processed at this time. Transaction number is onr[protected]'....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — misselling

 Preet Arya on May 19, 2018
Hello, i'm priyanka from chandigarh.
Previously i used to work in hdfc. Meri sim mere grandfather ki id se li gyi thi jise mere adhar card se link karwana tha. Me vodafone store gyi waha btaya gya k postpaid me port krwane par aapke adhar se link ho jayega, mere office me vodafone agents aate the jinse mene vodafone postpaid me port karwaya unhone kha k aapka 299 ka plan h but bill 483 ka aaya hai.. Esi kharab service h aapki. Bakwas h ekdum is tarah pagal bnate ho customers ko...
Complaint comments  Read comments Complaint category Mobile Service Providers

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