Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 24%
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16596
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
402
down
252
+91 98 2009 8200
(24x7 Support)
up
367
down
190

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
24%
Complaints
16596
Pending
4341
Resolved
3724
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1577)

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Vodafone India Customer Care related pictures (1577)

Vodafone India Complaints & Reviews

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Vodafone India — Non porting of corporate mobile phones

 Gadbhatia on May 24, 2017
We are having 1 mobile connection in the name of Central Bank of India. We are porting our Mobile Number of Vodafone to Airtel in the first week of April 2017 almost 2 month our Number have not been ported and raising the Query. Unique porting Code is sent by the Co. for porting request but subsequently cancelled one another reason. our Mobile No. 9999917107.

Kindly look in to the matter and consider our request at the earliest our Bank E Mail ID gaddelbro@centralbank.co.in...
Complaint comments  Read comments Complaint category Banks

Vodafone India — Got heavy bill for the services i never subscribed

 Rajmaya on May 24, 2017
I subscribed Vodafone post paid services looking to the good image and services. I subscribed for plan Rs 299 plus taxes but during using the service I started getting SMS about subscription of various value added services like Dotbot etc.. I called customer care but of no use. Looking to this I got my number ported. Vodafone is a big cheater. I would never recommend it. Company should resolve such problems it it wants to retain its market share else it would perish soon. Recently after getting the services discontinued, I have received Notice of Payment which is totally unjustified. The company...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Regarding the activation of corporate plans in mobile nos

 shuyash gupta on May 24, 2017
This is regarding the corporate plans of vodafone which we want to be activated in our mobile numbers but till now it is not activated, mentioned below are the detail

9415039534 -Red4Business_349_2017
9453037212-Red4Business_349_2017
8601874642-Red4Business_349_2017
8601874643-Red4Business_349_2017

Kindly do the needful as soon as possible...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Non porting of corporate mobile phones

 Gadbhatia on May 24, 2017
We are having 36 mobile connection in the name of central bank of india. We had requested vodafone for porting our number from vodafone to airtel. In the first week of april 2017. Even the after the lapse of almost 2 months our numbers have not been ported to airtel and raising the quarry again and again.
Unique porting code is send by the company for porting request but subsequently our porting request is cancelled for one or other reason.
We are facing lot of hardship. We are enclosing the list of following mobile numbers which need to be ported immediately.
9999210655
Complaint comments  Read comments Complaint category Banks

Vodafone India — 4g Data

 mgawade on May 24, 2017
I upgraded my sim to 4g on 1st May, 2017. I am eligible to get 4gb of 4g data. I applied for free 4g sim from following URL:https://www.vodafone.in/discover/mobile-internet/upgrade-to-4g-sim?section=c... /> In this it clearly says that "Share your details to get 4G SIM & avail 4GB FREE (10 days of validity) offer".
Attached the screen shots .

Still I haven't received any 4g data. I have continuously contacted the customer service. No response from Customer care Team. Even I am not able to talk to customer service on 198 as it says sorry can't process your request....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Connection details

 kakakamble on May 24, 2017
Dear sir,
please send details of my connection No.9158624295& 7798547774 which Numbers of incoming calls &outgoing calls details . I reqest you please send other details receivd sms and sending sms detail.the Number use my douther.I want precotion. For security please send details of this number.I hope sir you are help me.so please send details on my email kakakamble1170@gmail.com...
Complaint comments  Read comments Complaint category Other

Vodafone India — Outgoing SMS failing and bad customer service

 Philosophical Issues on May 24, 2017
My Vodafone device for the no 8469961231 is not able to send outgoing text messages. When I went to the Gotri Road store (opp Pashabhai Park in Vadodara) there was extremely bad customer service from Mr Monish and the manager, Mr Vishwa Kumar- who was shouting at the customers - one expects better from Vodafone is it is to survive and thrive in a competitive market place. I would like to see an apology from Mr Kumar and my text message issue resolved. Sincerely Dipak Patel...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Postpaid to prepaid conversion

 gangaram eakmbe on May 24, 2017
I am trying to convert my postpaid sim card (9923700467) to prepaid from 27December2016 till date.
Visited vodafone store several time in between, but no result.
submitted document trice in Vodafone store (address: near Municipal corporation, Latur, Maharashtra.)

I am paying bill for same without any usage.

please help
Gangaram Eakmbe
9890459267...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — 4g data

 Satish Lakshman on May 23, 2017
On 16 05 2017 ... Recharged for 999 and was told I'll get 22gb ... i dint get my 4g data but I received a message saying recharge successfull ... I called customer care, no response ...
a week before that, upgraded to 4g sim from 3G sim, I was told that I'll receive 4gb data for free, but I dint get any free data ...
these are issues which I called to complain to customer care thinking that it can be solved ... but customer care first 25 mins to answer and then they forwarding my call on and on and on and on ... finally call gets cut ... I have explained to various customer service...
Complaint comments  Read comments Complaint category Other

Vodafone India — Sim not activated

 Vishakha Choudhary on May 23, 2017
I was convinced by a Vodafone person that converting prepaid to postpaid plan is beneficial. So I converted my number (7838588325) at Vodafone store, Khanna a market, Lodhi Road.Iwas told that after few hours my prepaid will stop working and postpaid will start working. Verification was also done . It's my official number and daily many important calls are done and received on this number. But the SIM is still not activated. I regret changing my plan. After seeing all online complaints I am even more worried.Vodafone has lost its reputation. Please look into the matter and get the problem resolved....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Vodafone India — I am complaining about my free 8GB ,4G data plan for three Months

 giriraj789 on May 23, 2017
Dear Sir,
In a promotional offer Vodafone India provide me 24 GB of 4G data Free for three months ( 8 GB per months).
But they do not activated my my 4G services.
After many call on customer care, they said you have to activate an another data pack to use these services,

Which is not notified while giving free offer of 24 GB data, No messages no mail for the term and conditions.

I am very upset, with there response,
I felt cheated with the response of company
I want them to compensate with value of my time making customer care calls,...
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — Activation of my old SIM card number delayed

 Iceice_91 on May 23, 2017
I had an old Vodafone number that I wanted to activate after a year since I was abroad .they me took my PAN card number copy and said that the number would be activated Ina days time.its been over two days I have ben calling the vodafone customer care who said it would be activated in a hour, sometime half an hour and now they say they cannot see my number at all and will have to go to the store for activation ..very sad that they are nor able to helpme with the same...poor service...just needed to activate my SIM but in vain...Seems dubey...
Complaint comments  Read comments [1]Complaint category Credit Cards

Vodafone India — Activations of follow pack without my knowledge

 Padmajakiran on May 23, 2017
I have been recieving messages from vodafone from past a few days saying that follo pack has been activated upon my request with 35 rupees deduction. What request? I dint even request for any and i am really dissapointed with this kind of service, this totally cheating on consumers. Please reverse the charges because this is causing lot of problems. I will pursue this matter if this issue isnt resolved. My number is 9513246841...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Not able to send sms for portability

 Rohit Jamkhandi on May 23, 2017
Dear Team,

I have been trying to send an SMS to Port my Vodafone No to Jio since past 1 week, but i am unable to do it, they blocked the port request. On calling the customer care i have been told that i am under a prepaid plan in which porting is not allowed, this is ridiculous.

This is forcing the customer to stay with them.

Request your assistance on the same...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Vodafone India MConverge Fashion Portal@99

 Rajesh Puttanna on May 23, 2017
There is a activation of MConverge Fashion Portal@99 & reported bill for INR.

I come to know only during the month bill generation & there was no SMS for this activation.
This month Vodafone bill deducted 99/- MConverge Fashion Portal@99, which I never activated. Customer care executive is not giving any valid answer for this bill.
Please look in to this & Vodfone team want's money any other form.
9739904144...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Cheated by a Vodafone user

 aabhish007 on May 23, 2017
Plz provide me the details of Vodafone number user. His phone numbers are 9873169029, 9643783135.These people are running a Racket to loot people through various ways using above mentioned phone numbers.Complaint in Sec-52 Police station Noida has been registered already. All we need is details of this person (Name, Address and location). He is running some Fake company here in Noida and has to be tracked and caught.
Kindly support in this regard as your support will help police in Getting this person.

Brgds
Abhishek Gupta
Ph- 7859984563
Email- aabhish007@Gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — Stop unauthorized DotBot Service

 p.k.das2003 on May 23, 2017
An amount of RS 75 has been deducted twice in last 3 weeks for some DOTBOT service w/o subscribing.
God knows what is Vodafone up to.
Please refund the total money, it's no joke to deduct account money w/o our permission or subscriptions!
It's the same with mobile data, RS 0.04 deducted every 30 seconds even when data is set to off. Have lost so much money because of all this nonsense deductions....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Recharge regarding

 BHUPENDRA BARASA on May 23, 2017
I have done recharge on 14th April 2017 of rs. 347 on my mobile number 7737375331 but according this recharge I don't take benefits from Vodafone. I complained many time in Vodafone store and to customer care also regarding this recharge but not resolved this problem by Vodafone. I suffered from 4 to 5 days. Please consider my problem. Thanx...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — Trying to deactivate +919538315599

 Somya12345 on May 23, 2017
Hi,
I am trying to deactivate this number from a long time, but my request is not being taken care. I am no more using this number as i have lost the sim card few months back but i am still being charged for it. Every month i pay bill amount not less then 600 rs. For not using the sim. Its been registered on the name of mr. Navodit ravi.
Request you to please help me in this regards.
Number: 9538315599
Provider: vodafone karnataka

Thanks
Somya gupta...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — Miscommunication

 D.K Mishra on May 22, 2017
Dear mr. Sunil/Rajiv sir,
My Name is - Deepak Kumar Mishra
Mob- 9582275141
I would like to say you
Plz find enclosed file of call recording and screenahot.
that your customer care executive did fraud with me according to my plan the data was only 18gb but when i asked your executive he told me that you have 30 gb data and i had doubt on that so for the confirmation i called so many times and everybody has told the same. And also For your confirmation i have attached call recoding and s screenshotplz find attached by mistake isd pack has activated and called...
Complaint comments  Read comments Complaint category Telecommunications

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