Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
17406
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
452
down
276
+91 98 2009 8200
(24x7 Support)
up
434
down
217

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
23%
Complaints
17406
Pending
581
Resolved
3823
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1688)

Vodafone India Complaints & Reviews

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Vodafone India — inconvinience

 Ashwini Tile on Jul 22, 2017
I would like to surrender my vodafone post paid connection-9167608836. I don't want to take this connection because of some third grade rules of Vodafone services they didn't cooperate properly. Other services provide better than this. Please take action against this complaint. Please do the needful as soon as possible. Hope the necessary action will be taken
Thank u...
Complaint comments  Read comments Complaint category Job & Career

Vodafone India — payment not updated

 Mvgs on Jul 22, 2017
I had paid bill of 910 rs on 4th of July 2017, i had send vodafone corporate mail all the details of payment but still my money has not been updated and all my calls, internet has been stop from this month and i am not getting proper help from customer care they are just telling me to update transaction no, which i had given them many times, money had already got deducted from my icici bank account.i an using vodafone from last 7 to 8 years these is the worst experience i am going through, i am facings lots of problem because of these issue and now i have no trust on Vodafone. i am just going to...
Complaint comments  Read comments Complaint category Utility Services

Vodafone — vodafone not possivle to send sms

 kamleshgm on Jul 22, 2017
I have given many times complaint to Vodafone the complaint no 2192437748 on dt 19 July 17 at 8:27 but the problem was not solve till they are telling i am sent many msg but I don't send any msg to anyone two time I send msg for porting but the company said we will solve u r problem so I am not port but now I am try to send msg for upgrading 3g to 4g but not possible to send msg to 55199 so pls take action on conpany...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — vodafone mobile apps club pack

 Naganandan R M on Jul 22, 2017
Hello

I have been deducted from my balance ₹5 ( mob no 9164433373) for activation of Value added service 'Mobile Apps Club Pack' on 22/07/2017 at 6.13 a.m. Soon I received checked the message I deactivated the same.

This is to get to your notice that I haven't activated any of the value added services and deactivated soon I got the information about deduction and want it to be added to my balance soon

With Vodafone care and Vodafone complaints I am not able to contact customer care service to resolve my issue.

I Appreciate if you can...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — plan not give my number

 jeetmahi on Jul 22, 2017
Respected Madm/Sir,
My Number is 9782697527. Plan given by this mobile no. 9982237263 (Plan 399) from Mansarovar office near Galaxy Movie Tarter. but Plan not given my have 499. So please action this mobile no. it is not good for vodafone customer. She Does't attend my call and sometime attend my call she say that visit nearest vodafone store. Please tell me what i do?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wrong ussd code doing activations without customer confirmation

 Madhavi Gupta on Jul 22, 2017
This to log a complaint against vodafone India for their carelessness. Consumers are using old shortcode *111# from which no confirmation or sms are being sent on pack activation.

Even on calling customer care Puneet Kumar (floor supervisor) in delhi HQ he refuses to login my complaint of incorrect deductions and no confirmation from the shrot code used.

Highly unprofessional behavior for the organisation. I am and ex employee of the same company. Really feel sad the way they are dealing with customers.

My vodafone no. is 9759168850... And the wrong...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — cheque issue

 vidya Biradar on Jul 22, 2017
I started my sim service provider wuth with vodafone as postpaid card and after that i am facing lots of issue with billing card so transfered my sim from postpaid to prepaid card. And till now i have now received my 585 rs. Amount on my address. Almost 5 to 6 times i visited to vodafone galler but i am not receiving any respose . I already done so many calls and emil to vodafone company but they are just pathetic they are not giving any revert ....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — my bill every month extra

 shah22 on Jul 22, 2017
I have a problem regarding the pack. I have not activated such a pack. and my bill every month extra i am complaint every month but no responce in vodaphone this is to much i am not satisfiend to vodaphone service and not happy my bill 1136 but paid to bill 867 previes bill vodaphone include the previes bill and 1136 rupees bill send pls help to satisfied to voda Despite deactivating it several times, it still keeps appearing and charges money. I am extremely dissapointed with this kind of glitch or whatever it may be. Please my bill number is as following:
9540031877...
Complaint comments  Read comments Complaint category Other

Vodafone — recharge vodafone

 Rohit Vikram Singh on Jul 22, 2017
Dear sir my self rohit mn 9648706690 tommrow rechrge of 348 this offer showing in my vodafone app but after recharge company say this offer only valid on 4g sim but this terms and condition not mention anywher in this recharge details so how to solve this problem other hand in this recharge company say you got 1 gb per day if this is not possible hence please refund my money in paytm wallet...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — vodafone commitment with me to provide 30gb data but cheated now.

 Laxminarayan Sahu on Jul 22, 2017
After one and half month Vodafone analysis my problems and they were not solved. Vodafone commitment with me to provide me 30GB 4G data but cheated with me now. Today I got a call from Vodafone and they do not have knowledge how to talk with customers. All information they are providing is wrong. Now saying that they have not proof for commitment with me....
Complaint comments  Read comments Complaint category Internet Services

Vodafone India — mobile data charges deducted from the main balance even the wifi is enabled.

 Krishna Avinash on Jul 22, 2017
I am getting pop up on display like "Session cost:0.04INR, Consumed volume 0.000MB". I got this pop up almost 15-20 times and every time it cost me 0.04INR. As per pop up they tried to mention they my 0.04 INR deduct because of data usage of 0.000MB. I am not using any data of vodafone as my wifi is connected on my mobile. I always OFF my mobile DATA. Even my DATA is showing OFF when I get this pop up and wifi is connected. Means vodafone charges me even I am using my wifi? For that I have called on customer care. The person who received my call did not give me solution and without having my permission...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deals pack weekly services vodafone india

 Lalirha on Jul 22, 2017
Hi I am lalitha from chennai. I received a message now from Vodafone. " Hello deals pack weekly services is active on your number, as requested. This service is valid till 28-7-2017 and a 7 day rental of Rs.35 has been deducted. I haven't requested for any such services. Refund my money or will change the services provider... Repeatedly you people doing this......
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — cheated by vodafone in international roaming

 amitk1973 on Jul 21, 2017
Dear Sir/ Madam

I Mr. Amit Kale is customer of vodafone from last year .

I would like to inform you some important. Facts

1 . I had applied for international Roaming for UAE through. Myvodafone app for daily roaming charges 500 inr which is installed in my phone.
2. You had done verification of the same from +91-9673160898

.
3. On 9th July 2017 got message of bill amount 16700 after which I disconnect the connection & started communicating with customer care. First I called up on 9823598235 & executive told me to write...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — my vodafone number is deactivated

 shrutigupta04 on Jul 21, 2017
My vodafone number is deactivated since 2 days. I have made the payment twice once through paytm and next through vodafone app. The amount has been deducted twice from my bank account and vodafone number is still not activated. I have called the customer care multiple times and even sent across a screenshot of my successful payment. There has been no revert. Kindly look into this matter urgently...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — changed my terrif without my request

 Shaikh mohammadhasim on Jul 21, 2017
SR no. - 277846458
Company has changed my terrif without my request. On 17th.
I have logged the complaint on 17th and it supposed to resolved by19th but yet nobody will responding.

Today I contact Vodafone care and asked the status for my complain than they said please wait a for few more days.
They are still checking how it was changed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — unlimited vice calls pack experied

 Smilelingam on Jul 21, 2017
Last june i recharged 445rupess in vodafone store the benefits are unlimited local and STD voice calls and per day 1GB 4G for 84 days but 35days only completed but pack experied
I already complaint on customer care but no response my complaint number is 2192889446 already 4days completed but problem not solved so many times speak with vodafone care but no response...
Complaint comments  Read comments [1]Complaint category Telecommunications

Vodafone India — wrong charge for data plan

 Prashant Nahata on Jul 21, 2017
Sir,
I am using 349 rent plan. In which I was committed by Vodafone 10gb 4g speed data and unlimited 3g once 10gb is exceeded. I had changed to this plan to my other 9 vofafone accounts also. Today I have received a message from you that I have used 20mb extra after usage of 10gb @ 4g speed. So for 20 mb I will have to pay you.

When I was given this scheme I was told for unlimited data plan. You can check you telephonic communication which you have when you changed the pkan. Why is the company charging me extra now ? Unlimited plan means I have no limit for usage.
Plz...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — data offer not provided as promised

 apurva333 on Jul 21, 2017
I was told as per SIMEX offer, I will get 2GB 4G data FOC however, they are not resolving my complaint since 18 days!!.. my 4G speed is also gone and got 500+ charged for data access!!!
I have called 198 more than 20 times, sent emails to appellate, nodal officer still no resolution. I am out of mumbai and cannot visit the local VF store from which I was given 4G SIM to activate. VF are putting blame on other dept to dept. but not resolving my complaint
9833339990. apurva pandya...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wrongful deductio of balance

 veereshnh on Jul 20, 2017
Every hour or so the balance gets deducted by 4 to 10 paise. It says it is on account of data usage. But i have not switched on data and infact have been on wifi. Sometimes as high as 200 paise gets deducted. So in all daily i am losing around 3 to 4 rupees.
What is the reason for this.
And as i surf this on internet i find that this is not a new issue. Then why it has not been resolved yet. I am a customer of vodafone for past 8-9 years and i dont want to port now. But if this issue is not resolved then i will be forced to.
Care to comment?...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — payment made on wrong no.

 Rajdeep Jaswal on Jul 20, 2017
Hi,

Please be noted that i have wrongly made payment of inr1489.00 against mobile no. 9999978896 to the mobile no. 9811148101.
I. E payment of inr 1489.00 should have been made for mobile no. 9999978896 where as i have wrongly made the same for mobile no. 9811148101.

Transaction date for the same is 10-07-2017
Payment id jhmp5486005870
Relationship no. 139045214

Please advise stature to have the same redirected to 9999978896.

Thank you,
Rajdeep....
Complaint comments  Read comments Complaint category Mobile Handsets

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