Vodafone India Customer Care
Vodafone Essar Ltd.
Customer satisfaction rating: 23%
Submit a Complaint
17456
COMPLAINTS

Vodafone India Customer Care

Vodafone Essar Ltd.

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Address
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
453
down
277
+91 98 2009 8200
(24x7 Support)
up
438
down
217

Additional info
Circle Head Office
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mumbai 400059

Vodafone Complaints
2nd Floor, Skyline Icon, 86/92, Andheri Kurla Road, Marol Naka, Nr Mittal Industrial Estate, Andheri East, Mumbai – 400059

Customer satisfaction rating
23%
Complaints
17456
Pending
579
Resolved
3825
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Vodafone India related photos (1698)

Vodafone India Complaints & Reviews

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Vodafone India — vodafone activated services without request

 Dhirajbhansali on Jul 25, 2017
I am Dhiraj. Just now I received message from Vodafone that"Hello! Deals Pack Weekly service is now active on your number, as requested.This service is valid till 29-07-17 and a 7 days rental of Rs.35 has been deducted.To deactivate SMS STOP to or call 155223(toll free). "Why deducted? I have not requested for that. Why u people are cheating us? Do u want I shall discontinue this connection? Immediately clear this issue

Dhiraj Bhansali
9974090328...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — network issue vodafone

 Harshit99 on Jul 25, 2017
I was raising the complaint regarding vodafone Network at my work place and we are 20 people getting affected by this, Whenever I speak to customer service they give me new date.
For your reference Below I am sharing service request no:

Request date:- 15th jun 2017 Reference No:- 326118244
Request date:- 23rd jun 2017 Reference No:- 328799658
Request date:- 29th jun 2017 Reference No:- 330742668
Still no update and again a new date.
Kindly assist....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — deactivated mobile number without intemation

 RahulSarda123 on Jul 25, 2017
Hello,

Vodafone has deactivated my mobile number (9923879159) which I have been using for almost 8-10 years... There was no SMS to recharge the number or make a call. When checked with customer care, said that it has been recycled and allotted to someone else due to non-usage.

It is difficult to digest that within 2 days the same number has been allotted to someone else. Also, there was no prior intimation/communication about deactivation.

The issue is, the same number has been linked to Aadhar card, Banks, Policies everywhere.

Please...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — portability

 Bhavin sethia on Jul 25, 2017
I have opted for portability since 19/7/17 and still my number is not getting ported and vodafone company is not giving any proper answer
and just avoiding me
i want a solution against it asap as i am having great connection issues in my area
also vodafone company has not let me ported from last 2 years
i have tried it before also but the company is not giving response to it
MY VODAFONE NUMBER IS 9408380336
HELP ME OUT ASAP...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — sim card expiry

 Eugene Fernandes on Jul 25, 2017
I got an sms from Vodafone on 22 July, saying my sim will expire and I need to chane to a 4G sim by before 30 July.
Why are customers being forced to visit the store when they are already unable to handle the crowds due to aadhar?
Additionally, can Vodafone deactivate a valid simcard just to push subscribers to 4G?
Further, since I am currently out of the country, please arrange to deliver my sim to me or pay for my travel back to change my sim card....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — vodaphone threatening to stop service with just 7 days notice - I am in roaming cannot do this

 himani banerjee on Jul 25, 2017
Vodafone 's attitude towards its customers is appalling .
my number is 9920725963

First it introduces this 4G sim upgrade offer, which is optional .

No where does it say that it is mandatory to get a 4g sim.

Then all of a sudden vodafone starts threatening people with messages saying that their phone service is going to be stopped if they do not upgrade to a 4G sim .

I live in Chembur, mumbai . I am currently visiting family and friends in West bengal . I have received a message 2 days ago that I need to upgrade my sim to a 4G...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — signal "e" instead of 4g, unable to send sms , unable to talk custermer care(198)

 Jagamohan Pania on Jul 25, 2017
Dear Sir/Madam,

Even if I have spent money and valuable time I am not getting proper service for Moto-M mobile and Vodafone Service .
I am facing very difficulty on this ...daily taking Motorola Technical Team and Vodafone paid service customer care Team wasting my valuable time.

For Improper service I could demand 40, 000/- for improper service of on Vodafone and Motorola Team .

My hand set is 4G(Moto-M), Vodafone 4G sim.
Still unable to get the below facilities-

1)Signal "E" instead of 4G,
2) unable to send SMS,...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — worst service

 sara852 on Jul 25, 2017
As I am using Vodafone services. I am having 5(five) postpaid connections from Vodafone company. I think its time for me to move on from Vodafone.

I am having some problem with 9176014786. I requested to drop this service in this Month. Next bill I have received in which they have charged Rs.3588/- for usage.AngryConfused

Later i tried to get this bill adjusted many times via telephonic conversation with Vodafone but none of customer care executive helped me out for the same and they barred my services even i am not able to receive the calls on that number (9176014786)....
Complaint comments  Read comments Complaint category Employees

Vodafone India — conversion of sim

 Sandythegreat on Jul 25, 2017
Dear Vodafone, I am highly unsatisfied with the services of your company and your Vodafone store. I have visited your store 3 times before today for converting my sim from postpaid to prepaid. But the person told me that there is system problem, So I can't help you. That is ok for me because its a technical problem as told by him. But today when I visited your store, and after waiting half an hour for my turn, he told me that I can't convert your number now. You have to come after completing your bill cycle. He didn't tell me about the same during my previous visits. I have taken leave from my office...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — activation of new prepaid sim

 shaalu on Jul 25, 2017
I have taken a new prepaid SIM in Vodafone Store Electronic city.They said SIM will be activated in 24 hrs I waited almost 3 dasy and still sim is not activated so I went to store again and asked them the problem they said there are some technical issues from Vodafone side and it may take one more day. It is almost 5 days now and SIM is not even activated.
I am disappointed by your service its pathetic .
New SIM no-9742467255...
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — conversion from postpaid to prepaid

 Kaustubh Tibrewal on Jul 25, 2017
Today i went to vodafone store for conversion from postpaid (corporate) to prepaid. So first the person tried to convince me to continue with it.. Then when i told him that i want to be done with it so he said he ll see to it.. Then i asked for the amt due till date for bill clearance and he told me to wait. I waited there for more than 1 hr and he told me u cant get it now.. Contact me later.. So this is the way employees are treating thier customers for conversion... They are fooling... Vodafone customer service is totally disapointing....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone — voda phone customer ko mentally torture kar rahe hai

 m kazi on Jul 25, 2017
Sir/madam,
22/07/2017
ko
mujhe vodaphone ka msg aya ki voda store jaker apka adhaar mo no se link karwayen,
jab adhaar link karwaney anandnagar oshiwara west- jogesheari store m pahucha to mera token no 224 mila
jab representative se baat hua to wo lady ne kaha ki apka adhaar link nahi ho raha hai.
Apko prepaid se postpaid karwana hoga warna apka card bandh hoga.Ye sunker mai problem me aagaya
aur koi raasta nahi hai .
Mujse wapas new doc liye gaye aur prepaid se postpaid karna pada 199 wala plan.Aur rs 25/- cash bharker new card diya mujhe
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — I want to deactivate my vodafone number

 Pratik Singh12 on Jul 25, 2017
I want to deactivate my Vodafone Number because that is lost if you want so you contact me on Email ID I used a cellphone of LG-G-3 Stylesh when i come office on sunday and when i go outside at lunch time then i lost my cellphone so kindly you deactivate my number please i have no AlterNet Number Right now so please you contact me on my Mail ID
Vodafone Number:9582265883
Email Idl:singhpratik0017@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Vodafone India — changing the ownership of sim card

 pratik8143 on Jul 25, 2017
I have been using the vodafone SIM card from 8 years. Due to new rule to update Aadhar card detail i came to know that the card is registered on my friends name. I requested them to change the ownership as i am ready to submit my documents as well as my friends NOC but they refused to do it. They said you have to convert it into postpaid only then it is possible. My mobile no is 8698020325....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — false comitment,. bill deducted twice, no attention to customers

 Poonam shewaramani on Jul 25, 2017
I would like to inform you that i am really upset by customer service at vodaphone Ajmer. I changed my post number to prepaid, as per said by vodaphone executive i paid all due amount approx 650/- . I clearly explained him there is auto debit option from my bank account. He insured me, no further amount will deducted from ur account but amount of 482 was again deducted from my account. I recieved a bill with (-532) .it clear proof that vodaphone need to pay me back 532. I almost visited 10 times. No proper service, false comitments. According to them cheque was ready and dispatched from mumbai office....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — deactivation of automated services

 gv subbarayudu on Jul 25, 2017
Hi Team,

On weekly basis vodafone services like entertainmnet, music, etc are automatically activated and amount deducted from account balance without my knowldege. So i am requesting you permanently deactivate all services. Henceforth without my knowledge no other service need not be activated and amount need not to be deducted from my balance.

My Number : 9962951021...
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — wrong bill charged

 Aaa singh on Jul 25, 2017
This is bring in to your notice that, when I visited vodafone store to convert my postpaid number into prepaid number then I paid all due amount as well as 2 days advance amount which was told by vodafone store executive but now company send me Rs.669.80/- bill which is wrong because at that time I paid all due amount.
At the time of number conversion vodafone executive told me that further I will not have to pay any amount. Then why you send me this bill....
Complaint comments  Read comments Complaint category Telecommunications

Vodafone India — deactivate my vodafone connection

 Sunil_Yadav24 on Jul 24, 2017
I want to deactivate my sim please call me as soon as possible on this given no. 8287009090 this is my alternate no.
Due to problem in bill i have already complaint it to customer care services and executive but didn't got any response. I got a waiver of few amount but i was not in town at those days but i had told them to provide me details so that i could go through it but failed. Due to bill problem i had port my other no.in vodafone with lower plan. Please suggest me and deactivate my no....
Complaint comments  Read comments Complaint category Mobile Service Providers

Vodafone India — what is access fee and why it is such a high amount.

 Alisha Parpia on Jul 24, 2017
"rchrg of mrp rs23.0 on 24-jul-17 successful. Tlktime rcvd rs0.0, gst rs3.51, accessfee rs19.49, new bal rs1.85. Transid mu0143366299. Dial *111# for a/c info"
What the hell is this?
19rs out 23 access fee 3.51 gst then how will ever we get any recharge.
Twice to thrice this has happened to me.
Requesting to urgently remove the access fee policy.
Or else we may need to change the provider...
Complaint comments  Read comments Complaint category Unauthorized charges

Vodafone India — activated vas without my consent

 videshchandru on Jul 24, 2017
Hello vodafone,

Vas services are activated on my number without my concern and respective amount is been deducted. This is happening very frequently and for the same reason i have migrated to prepaid services from postpaid connection. I am losing my hope with vodafone services...

I have enquirred and heard so many colleges saying the same story.

Please fix this issue or i would like to escalate this to trai along with all tcs colleagues support.

Also will write a suggestion email to facilities / hr department not to promote / allow vodafone...
Complaint comments  Read comments Complaint category Mobile Service Providers

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