Airtel Complaints & Reviews

I opted for mnp on 6th jan 2020 from vodafone to airtel. The service person at airtel store mentioned that it will take 4 days for activation. My vodafone service got disconnected on 8th jan midnight itself. But my airtel service is not active till today (10th jan). I called customer care 1st time as she mentioned documents haven’t reached. I don’t understand as now all proofs are being filed online. Next i went to local store for 1st recharge. He said it cannot be done without the service being active first.

Then i went to airtel office again and he is asking me to put sim in basic model. Who use basic model nowadays. When i managed to get hold of a basic model and tried, the issue still didn’t get fixed.

I called customer care 2nd time and this guy says that it takes 7 days for activation. These people are taking me round and round. One person says something and the other, something else. Please help me activate my sim at the earliest as i use a single number and all my business calls are routed through this number.

Namaste,

Myself gayatri anil karekar, residents of badlapur, district - thane, maharashtra 421503.

I am the existing airtel postpaid member from last 2 months, my postpaid connection is [protected].
Alternative number is [protected].

Due to some reason i am unable to pay the current bill for my postpaid connection but that doesn't mean i can't afford it.

I am receiving number of calls from collections agency for payments on a phone which had been disconnected in november 2019. There behavior and conversation was totally unprofessional and highly cheap. This is not acceptable at all. They used cheap and unacceptable talking’s.

I had mailed this issue to airtel higher authority but no proper response from there side.

Airtel Dth has been charging me 51 rupees extra for the past one year without my knowledge.
My service ID is [protected]-001
I have been using TN HD basepack which costs Rs.270 per month (Nfc and subscription combined)
But they have been charging me Rs.321 per month
I called the customer care once and asked why the value doesnt tally but he never mentioned me about the value added services.He only mentioned when the validity will get over but never mentioned about the value added services.
Only today I came to know that they have been charging me Rs 51 extra for an added service called imusic which I have never asked for and know nothing about.

Recently airtel layed cables in our area block b3/b4/b5 sector - 17, rohini, delhi. The contractor digs the pit to lay the cables. But unfortunately or deliberately he filled the pit with just normal sand not concrete after that. This result in land drop. Situation is very critical even after one rain. Photographs attached for reference.

Airtel has done this for their profit. But we residents are suffering not able to park our vehicles with a fear that temporary filled. Look into this immediately.

Customer care executive gave wrong information about isd calling and confirmed by team lead shaista though she confirmed her executive gave wrong information no proper action taken. Had to recall and explain story 4 times to all execs and spoke with manager usma bhatt, again explain story. This is worst customer care i ever had.

I spent 3 hours time to talk to these executives, everyone repeat same thing. Problem not solved. When i ask for higher office connection they will keep me in hold for 10min or more atleast.
I really have to call singapore from india to settle some billing issues with bank. This entire issue frustrated me and my family. My holiday is ruined by these airtel executives.
I will never trust these bharti airtel customer care.
Never suggest to anyone else.

I have recharged the same pack of rs.449 in for my air tel sim card. One via phone pe and an another via recharge shop. Can i extend the second pack once my first pack wil be over??

I bought a fast tag from airtel app on 16th december '19. Today is 9th january '20, it's been more than 20 days and i haven't received my fast tag yet.

On 4th jan 2020, airtel executive assured me that i will get the fast tag in next 3 days, not received yet

On 8th jan, airtel executive "joseph" started talking rudely and didn't help on the issue

My port request was supposed to be validated by 8 jan 23:35. My earlier operator sim stopped working by this time but the new airtel sim is not activated yet. I have no network access right now. Please help resolve this as i have completely lost access to my phone number. The instruction was to insert the new sim immediately when the old one stopped working and restart it. I did exactly as instructed but the new sim is not working yet.

I am using airtel broadband. On 3 occasions someone without my knowledge has uploaded over 100 gb of data from my airtel broadband account. Chances that i was hacked are very remote and no devices were connected to my router for so long that over 100 gb would get uploaded.

I now believe that someone in airtel broadband has used my connection. Their security is faulty. There's no way to change or set password. It is given by airtel so their employees know it. There's no mac authentication so someone can log in from elsewhere.

Please be careful while availing airtel broadband services

Rs. 598 has been deducted from my account on 7th of january 2020 but till now my plan has not been updated. On the revert of my previous complain, I got call from Mr. Sandeep Singh. Employee no. - 025613 from Santa Cruz office, He asked for some details for the repayment of the amount but till now the money has not been returned but also Rs. 2055 has been deducted from my account without my knowledge and the individual has agreed that he did hold/ shifoned the account.. The conversation is being recoded by me.

Please do needful to avoid consumer forum complain

Hi
I purchased xstream box last week for my full hd tv, later i noticed in tv video signal from xstream box quality is not good as more red tone is present. This i noticed after 2 hrs of my box activation (If it happened during installation time itself i would not paid money for box and requested for hd box) this is because of hdr output signal from their box which is not supported by all tvs, i complaint many times to airtel and they are simply assigning the tickets to different persons and unfortunately none of the technicians trying to understand the real issue, simply they are trying to follow different blogs and trying to resolve, i request to change the box as hd box but they are refusing saying downgrade is not possible, because of their technical lagging and hw/firware defect i have to loose money, this is unfair, they need to provide service based on customer expectation and cannot blame tv or other things instead.

I am having a problem in add on my another nu *4042 with my postpaid account [protected], 3 days have gone but my nu *4042 not in active stage. I had called twice to customer care for it and they guys have raised a complain yesterday but today i called to them again but the now complain has been resolved without any communication or solution.
I don’t know
What’s bloody # going on, why it’s not in working condition yet even it should be activate before a day.
I am troubling in my work and who is the responsible for it.

I want my nu in activate stage today in any how.

Today morning i had recharged for 598/- to my number, i got there confirmation message with transaction reference #[protected].
Also the money has been credited from my hdfc bank account with message.
"08 jan 2020 [protected]-citrusairtel [protected] 08 jan 2020 598.00"
But there no amount debited to my number its been 4hours, i am fed up with calling airtel customer care. They are saying call to bank and check.
How can they say when there site confirmed the transaction with the proper number and also amount has been credited from bank.

I have applied for the fastag from airtel payment bank on dec 27, 2018. On dec 31, i got message that your fastag will be delivered in 6-8 days.
But i havent received it yet.
When i try to call customer care @400 there was no option to select fastag related queries and no option to talk with customer executive.
It is very frustrating and no option to know where is my fastag. They should either deliver my fastag in 2 days or refund my rs. 450

I have airtel $g hot spot [protected] for the last two months. I received bill of inr 675 while my plan is 399+tax. There is no one to talk on phone 121 because it is automated. Services have been discontinued much before last day of payment which was 5 jan 2020. Even if i want to pay amount so called overdue website says it has sent otp which is actually sent 1-2 hours afterwards, i have emailed customer services but response is automated.

I am regular user of airtel. I have facing problem when ever i recharge data pack, i cannot open certain websites, it redirects me on this link http://one.airtel.in/rcconf again and again. Tried clearing browsing history and apn numbers, but unable to solve this proble. What kind of joke is this airtel playing? When i can't use it freely as you are redirected to their irritating webpage. Please provide me a solution as soon as possible.

I have recharged my mobile number [protected] through net banking for rs. 598 on 7th january 2020 and received an sms with transaction reference and airtel1/del/prepaid txn#[protected] of rs. 598. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Hello Sir,

I have recharged some amount for existing pack. But, they have been activated another pack which is cost by two times of existing pack. I have contacted customer care as they are saying multiple answers. One guy is saying something and another guy is saying something which is irrelevant and also they were speaking in rude manner. Please help me on this. I have recorded audio, but unable to attach in this complain. Please give me another platform to forward recorded audios.

I ordered fastag on 14th December and on 17th December I got a message that your order is validated and it will be delivered in next 14 days. But its been 21 days now and I have no idea about the exact location of fastag and I am repenting about the mistake I committed for ordering it through Airtel. Kindly credit the amount deducted from my wallet again in my wallet so that I can order it from some other portal like Paytm etc. I also composed lot of mails but all in vain because there is no response from the customers care end also. AIRTEL MEANS JOKE. Really shameful matter. This is the reason why people prefer other companies.

I have ordered the Fastag from Airtel and go the product on 17 Dec'2019 and today is 7 Jan'2020 but in Airtel Bank app it is still showing shipped because of this I'm not able toh activate it and DTDC courier service mentioned it delivered in their tracking system.

I have also attached the screeen shot. Such a pathetic service by Airtel and If I trying to call customer support call was disconnect by own.