Airtel Complaints & Reviews

I am an airtel customer. I am not getting cables for the last 2 days. I had two connections. Such irresponsible management are not acceptable from airtel giving inconvenience to lot of customers in spite of their prompt payment in time. There may be justification for blaming others in this regard. But i dare say it is the most inefficient mismanagement in the history of indian corporate. I have enough proofs even from own employees showing their helplessness. I am ready to reveal my details once help is guaranteed because even the customer care is not serious. It is very irritating to note that the so called customer care having some recorded voices which are not even clear with options seemed to be fooling. But the company cannot fool all people always and will result in consequence. Instead of reply by voice irrelevant responds were forwarded for each given authorized calls which is not at all acceptable. Strict action is expected as earliest in this regard.

Thank you for using your sbi debit card 1800 for a purchase worth rs35 on pos 78002019 at airtelmoney txn#914098.

Thank you for using your sbi debit card 1800 for a purchase worth rs35 on pos 78002019 at airtelmoney txn#914021.

These two messages i got from my bank after trying to recharge my airtel number two times on 23/03/2019. Money from bank account is debited but the recharge was not done by any of the two transactions. I called airtel payment bank customer care, they replied that they can't do anything regarding this as i have used other bank account no theirs payment bank. I was asked to contact my bank regarding this. The behaviour of the executive was very rude.

Mobile no. [protected] calls on my no [protected] and abuses me please take some action yesterday she called and abused me and my husband. She tells her name varsha but i founded her name as anita kushwaha please take action. I am very tense and tired of this person i know her because my brother works in her hotel. She has business of afeem and ganja.

I have taken 399 plan and every month I either get a bill of 570 or 450. And when I call customer care number they don't have answer to any of my query. Never go for Airtel - postpaid plan they just cheat their customers by charging them additional amount. If you raise a complaint and when you contact them next time they don't have any details of previous calls.

After expiry of my previous yearly package on 27th Feb 2019, DTH services stopped. On enq customer care[protected] advised to recharge my Account with Rs. 150 to activate the services and act according to advice on Airtel DTH Ch998.

Accordingly, as per the offer on Ch 998, I opted for a monthly package of Rs 310 and paid the amount online on 6th March. The services resumed the same day, but on21st March Airtel informed to discontinue service with immediate effect because of insufficient balance. How could monthly package paid in advance could end in 15 days? In fact I have paid 150+310 = 465 Rs for these 15 days. Clear case of cheating. Customer Care is spinning some stories, unable to comprehend.

Hi Sir/madam,
I am airtel dish TV consumer and I want to change my plan many times on channel no. 998 and also change to try on website but any time I recieve massage that your plan couldn't be processed this time . And not say any reason when I call on call centre and say to me that choose ur plan again but i couldn't do this and now I am upset. Pls help me.

Very poor network.No value for customers complaints.Sending fake messages stating that they give extra benefits on reacharges but when we ask them they are diverting stating that it is for specific reacharge but it is stated clearly in message.Experiencing network problems for the past 2 months and despite of regular contacting the customer care no actions where taken.We have wasted high amounts for reacharge but we donot get any benefits. Worst network ever.No valur for customers

When i visited customer care centre at sect-12 rk puram in the morning of 22 mar 2019 about my lost air tell no.(which was lost alongwith my mobile) the executive sitting there verified my details and finally told to come in the afternoon since he claimed sims are out of stock.

I again visited in the evening there were two persons. The person was busy on his mobile and thereafter asked me for original id. I have had photo copy of my aadhar but he insisted for original id. He also warned me there are 15 minutes left for closing their shop.

I again visited in hurry along with my id but after checking details he told me that my details are mismatched. I informed him i have this number for several years and this problem never occurred. He told me either to change the number or convert it into post paid.

I told him i am ill and a senior citizen and they are making me dance to their tunes. They should have told me once all the things.

But he finally declared me to go to sarojini nagar office for this work.

I wonder how these type o[censored]nwilling youngsters, who prefer to remain busy on their mobile, of india yield any type of result/output.

I finally decided to leave the number of air tell but somebody will misuse my sim.

Took an airtel postpaid sim for airtel wifi dongle. After one day received message that address verification failed. Customer care asked to contact the airtel store from where I purchased. Went there and asked them for verification, they promised to send someone but never did. Even after chasing multiple times address verification wasn't done and sim never got activated

As per the initial intimation provided by airtel, channel choice was to be registered by 31.01.19.
Accordingly, i had exercised my channel choice for airtel dth id [protected] on 30.01.19 (Tariff rs. 352/ 28 days). It was supposed to be active from 01.02.2019, however, due to some technical glitch from their end it took extra 10 days for the customized plan to be activated. I had to bear the extra cost due to their delay. After a few days it was noticed that once again airtel changed my pack to some "best fit plan" without my consent (Tariff rs. 465/28 days), as a result my dth services got prematurely suspended in 20 days. Firstly, on what basis can they change the plan of consumers who had already exercised their channel choice? If trai keeps on extending the deadline the same consumer is not supposed to register his choice again and again. Secondly, airtel is simply delaying to activate the customized pack to tap extra money through unfair means. Thirdly, this time they are not processing the pack change request. Fourthly, the customer support is not helpful. There is no point of exercising channel choice in airtel dth as they have retorted to malpractice, harasssing consumers and forcing them to view useless free channels at an extra cost.

I purchased the airtel 4g wifi datacard from nearby airtel shop, on 19/1/2019. We submitted the required documents along with rs. 2600 for 6 months plan. The plan includes only charges cost in which dongle device (Cost rs.1000) came free to the customer.
From day 1 it didn't work, we througly checked the device and sim with shop owner and some other technical people. Few airtel technician refused to visit as they had no will/wish to visit our home, to check the device apart my location is hardly 10 steps distance from aundh-ravet main road.
We went 5-10 times to shop for refund, also spoke to airtel customer-care but no one agreed for the resolution. Shop keeper said that airtel had deducted the amount that we had paid from his account & airtel (A brand) played cheap games as showing sympathy and posting incovience emails to provide another useless solution.in turn, i tried hard to make them understand to redund the amount if there is no solution.
Finally with no hope, i disconnected the services. Still cheapest airtel told me to pay extra rs. 550 amount as tax. For me that tax is equal for not using the dongle a single day.

Please resolve this issue, on urgent basis.

Hi Team,

My airtel DTH consumer number is [protected]. I have been a customer for this company for over an year.

Post TRAI implemented the option to select the channels based On their wish Airtel is providing an option to make the selections via channel number 998 and sending the QR code for activation.

I tried to activate my customized plan by selecting the channels and sending the QR code on 1st and 22nd of march. On both the occasions I got the acknowledgement the package will get activated shortly. Unfortunately on both occasions I was fooled. They are just giving the option in TV so that they would loose the interest to go through the grind of selecting the wanted channels and fall prey to the pre defined packages.

This is absolutely against the TRAI rules and also against the interest of the customers. They just waste customers time and effort.

The customer care what they have is one more thorn in the process. They never have the audacity to fix the problems. They keep giving the alternates which again wanted our time and effort. Nodal office too is no different I have spoken to several employees from customer care and nodal office but few have the intent the rest are just arrogant.

Request the quorum to address this false information provided on channel no 998 which defeats the very purpose of implementation by TRAI. Also I would like Airtel to remove the page on TV until it is fully functional.

Thanks Sudheer

We are not getting airtel mobile network in our hotel neelam's countryside located on mumbai goa highway at janavli, kankavli, district sindhudurg, maharashtra

We are a three star hotel and have maximum guests visiting our hotel for accommodation or just for food have airtel mobile connection but as we do not get mobile network in our hotel, we feel ugly that in today's world we do not have airtel network at our three star hotel premises and all our guests are also unhappy that an organization like airtel doesn't have service at our hotel.

Earlier we had good network of airtel mobile at our hotel but since one and a half year approx airtel mobile network has gone very poor.

Kindly do the needful so that we have access to airtel mobile network

I am having airtel dth connection and have paid for it till july 2019 (Yearly advance payment) my airtel id no is [protected]. Now this service is not working and i have informed the airtel concerned department with req no: 87061790 on 21st march 2019, which was closed without resolving the issue and again i called the airtel cc and a new req: 87095571 on 22nd mar 2019 around 10am, the call was routed to supervisor and he promised it will be resolved by 3:30 but no engineer visited the permises. Around 5pm i called them again and they promised it will be resolved by 7pm or by 23rd march 2019 11:35am.

The issue is not been resolved even after 24hrs. And the assigned engineer is not picking the call jaipal ([protected]) and closing the tickets without resolving it. If airtel can't provide the service with high market trends, it's would be better to shutdown instead of troubling the customers.

So pathetic service, i would not recommend airtel to any of friends or family.

Made a airtel bill payment which was failed. Customer care told it will be refunded within 5-7 days. However, there is no refund yet.

The details from airtel:

Mobile num: [protected]
Airtel transaction id:[protected]
Date of payment: 13-march-2019
Payment time: 10:41pm
Transaction status: failed

I paid this payment through amazon pay wallet, there it was showing successful. But when checked status on airtel it was failed.

The details on amazon pay:

Amazon pay id: p[protected]
Airtel prepaid bihar id :[protected]

No refund for this bill payment yet. When contact airtel they say talk to amazon, when contact amazon they say talk to airtel.

I am reacharge today 169 rupees but extra 10gb data was not credited in our account your customer care executive was not responding of my problem. Customer care executive said not given 10gb data he is replies, but am port to jio network because jio network gives 1.4gb data just 149 rupees, you kindly i request please give me 10gb data i am not porting other network. But you not give i am port to other network. Am also jio user but i am reacharge only airtel. Please save your valuable customer.

Sir’s
My internet till not working. I am waiting for internet working since 08/03/2019. Many times complained on customer care and personally to service center at vesu & ring road, surat. Sir i suffered my revenue. Please give me time to solving my problem by you and say me how much more time you will take.

Sunil kumar agrawal
[protected]
[protected]@sunilttc.in
[protected]@gmail.com

I had put a new sim in my mobile number on march 20, wed. I am unable to receive /send messages which is causing problem as otp s are not received. I have been trying to contact you customer care number where the menu is so long drawn, no solution can be found. Even your toll free number[protected]Toll-free). Does not work. I have been your customer for the last 17 years. I may have to review my decision and opt for a better service provider as your customer care service is very poor. I wud appreciate a call from you and also a resolution to my problem.

I applied for airtel dth reconnection of my home dth connection on 28th january. As per rules, i insisted on getting installation receipt for re-connection. So, multiple times, my appointment got rescheduled. No airtel engineer showed up at my house, but my appoint got rescheduled multiple times, from 28th january to 3rd february, from 3rd february to 5th february, from 5th february to 20th february. After that, no sms from airtel. Till date, my connection is not restored.
My details are attached herewith-
Name - kaberi das sinha
Mobile number - [protected]
Dth consumer number - [protected]

Namaskar sir airtel ke taraf se ek offer di gayi (UDP) pack ki jisme unhone bataya ke wo usme star pack, sony pack, or zee pack bhi denge par recharge ke bad usme koi bhi pack nhi tha iski shikayat jb mene unse ki toh wo ye keh kar gumrah karne lge ki apki baat bade adhikari se krwate h par aisa kuch bhi nhi na sir plz help ye fraud hua hai help