Airtel Complaints & Reviews

This complaint is against airtel dth.
My airtel digital tv id : [protected].
My dth pack monthly rental was ₹ 710 for mega hd pack. On 19th of february '19, my dth service was stopped without any notice. I recharged with ₹710 thinking my monthly rental was due. However, even after the recharge, the service was not restored. I tried contacting the customer care, they responded by stating that new pack in compliance with the new trai rules has to be selected by me on channel no. 99.
I selected the pack on the 23rd of feb '19, which was a combination of different bouquets and a few a la carte channels. After the selection the monthly rental was displayed on the channel to be ₹410.64 for the 131channels selected. The customer care executive informed me on call that since the monthly rental is ₹410.64 and i had already recharged with ₹ 710, the new monthly rental will be deducted from my account balance and the remaining amount will be added to next month's rental.
The customer care sent me a message stating that a new pack has been activated. Now, on the 16th of march, my airtel dth service was again stopped, even though 1 month was not yet over and the account was to anyway have the remaining ₹285 in my account and my new rental was being displayed as ₹925 instead of the rental of ₹410.64.
On contacting the customer care they responded by saying that my dth service will be restored only when recharged. I explained the executive how the one month isn't over yet and the remaining balance is to suffice for this month's payment.
Then the executive restore the service for 3days and on the 20th of march '19, my service was stopped without any information on tv that i have to recharge.
On contacting the customer care, they responded adamantly by not even listening to me properly, and now they want me to recharge with ₹20 extra to be payed by me for having crossed the due date for payment.
The problem at hand:
1. How can they stop service without informing?
2. Who increased the rental to ₹925, when i selected the make my own pack which totalled to ₹310.64 as displayed on screen.
3. Where has the remaining balance gone?
4. The adamant attitude of the customer care executive dated 20th march '19 (First executive) is regretted.
5. Immediate action is required in terms of restoring the dth service in addition to action against the company for their malpractice./ breach of trust.

Rao,
Complainant

Hi, my self chakravarthi ([protected]) i requested for my normal sim change into 4g submitted aadhar card that store owner is not helping and he is charged 150 rs for sim i enquired with 121 it is free of cost and it is not activated till now. He is aragent arguing and he is not helping ti customer.

He is talking like a boss he is not at all provided information to customers.

Please find below details
# 9-252-1, opp. One town police station, main road, vuyyuru, vijayawada, andhra pradesh 521165
[protected].

My number [protected] please do needful.

Hello sir,
I am Dharmeswar Chaudang from assam. My complaint is that airtel is taking a Rs 199 from me as NCF or network capacity fee in my dth connection. While trai rules it for rs 130 only. I have attached a screenshot of my problem with the complaint. My Airtel dth subscriber ID : [protected], Name : Dharmeswar Chaudang. Registered Mobile no : [protected]. Please do something about my problem. For the higher NCF my monthly plan is so expensive and so my base plan is so high. If I select any other channel with the compulsory channels my plan goes very high.

I have taken new pack as per trai but airtel digital is not acting the package and my recharge becomes nil in a few days as per old scheme...this is just a loot
I want refund of all my recharge amout and the airtel team is not connecting to their seniors...i will put the complaint to trai and pmo site..need urgent revert

Hi,

I am using airtel mobile network, one year back i have raised a complaint on poor network and call disconnection issues and call failure issue. Still my complaint is not resolved.

Even though i am having issue i used clear my due bills without failure and that too before due time. But this month (March) where i forgot to pay my bill they have disconnected by mobile network i mean my 4g/3g services are stopped.

Respected team,

I am a very loyal customer of airtel for the past 10+ years. I have 7 postpaid connections of airtel mobile phone since many years. I have a great opinion on the service provider. Unfortunately, this seems to be a blind belief on them. I am living in kukatpally area in hyderabad. I appreciate the signal width of airtel even in remote areas but for the past 6 years i cant get signals in my home. Including old aged family members at my home who are 70+ need to go out of my house to take call or talk to someone. We as youngsters can do it but i see my parents being unable to go out sometimes. We are missing important calls. More we call customer service to resolve the issue, the more it doesn't work. They always say they have optimized the nearby tower but nothing works.
We are patiently wanting them to resolve the issue because airtel provides best network coverage all over india.
I feel bad that it is failing to look after what could be our problem. They say they tried to reach us, but when there are no signals in our home how is it possible for them to talk to us?
I am fed up with the service. I want to use airtel as network provider to my whole family, but it seems it's waste.

Please help me to resolve the issue.

Regards,
S. L. Bhavani

I was having 2 broad band connection having account no [protected] landline no [protected], [protected] having advance rental plan
I had made disconnection request on 20.12.118

And on 14.01.19 airtel executive has taken wifi modem from my premises and given receipt of that
Now on daily basis i am receiving calls from customer care to deposit the bill which is generated on 20.01.19
For what i have to pay as services already disconnected by airtel before generation of new bill
Stop harresing customers
Otherwise i will file suit in consumer court
Sending u attachment of receipt (Equipment return note) given by airtel executive.

I noticed a number in my bill today, an international one and according to my bill, i had sent 8 sms’s to it. Then i googled the no and got to know this is a scam from airtel to steal from their customers. Imagine how many people don’t even view their bills and pay them just like that. Charging 10-40 per person is a lot of money. I even checked my previous bills and they had even done it before.[protected] is the number.

I have issues with my dth pack. I have done recharge already but more channels are not active. Contect me for short out my problems fast. Very bed customer service. Airter dth not provide channel selection option. I treid all options about channel selection but nothing work. My register mobile number for airtel dth [protected]. I used this dth since last 2 years and above. Please halp me for better

I raised an online request to check airtel broadband feasibility in my area. I got a call from airtel, saying 300 mbps fiber is feasible in the area. I asked her to send a technician to my place to confirm connectivity. She assured connection is feasible and said engineer will be sent only after i make the payment. I made the payment on 18th march 2019. Received a call from some airtel guy today 20th march 2019 asking my address. When i shared the address, he immediately said there is no connection in that area. Now this is pure cheating. I tried contacting the person who processed my request, no response. Can someone help me with refund process? I paid advance of rs.6012 for opting 6 months plan.

Mailed below sine week taking fllowoup

Hello customer care / nodal officer,

I don't know even nodal officer is taking care of customer or not or may be now they are not more
Interested to add customer to airtel circle. I think even they have not a curtesy to provide answer to
My email.

As said in previous email. I got a call and i have been told that installation will take 6-9 working
Days. This should be checked before taking payment from me. At that time you guys are promising 24
Hours installation why fake promises. Now i have taken some other vendor's connection. Please close my
Connection request return my payment.

My caf no is :7935871 attached image with mail. Kindly treat thi as serious mail else i need to
Complaint against you. I want my money back nothing else.

Thanks
Yashkumar barot.

Note: forwarded message attached

— original message —

From: "barot yash"[protected]@rediffmail.com
To: [protected]@in. Airtel, nodalofficer. [protected]@in. Airtel.com
Subject: reg : complaint for service why fake promise?

Barot yashkumar. P.
E-mail - [protected]@rediffmail.com
Cell - +91-[protected]
Hi,

Caf no : 7935871. Payment done on 12 march 2019 promised installation on 13 march 2019. If not possible
Then why he promised the 13 march 2019 still no body is answering. Am i fool that paid money on the spot?

Recently i have applied for broadband connection and also paid online. Still no body came for an
Installation. Person who was my spoke not picking up phone (Bharat - [protected], [protected]).

I am sure i am not going to continue with airtel and also will let my colleague know that what you are
Doing.

Let me know how to cancel i don't want connection. If initial stage you are doing this then afterward if
Any issue occurs then i need to call you up all the time.

Thanks

I have been complaining airtel for over 6 months about the network issue and call drops. I was suggested to change the sim. Once the sim was changed the problem was even worse, it’s been more than 15 days, 4g services are not working, outgoing sms is not working. I have been calling airtel and escalating the concern till appellate authority and i don’t get any resolution. I have been calling them like atleast 5 times in day and wait time for a floor manager to pick up is 60 mins.

I turn off my data before 12 O clock but when I on it at after 12 I deducted 37 MB within minute without use.
I called to customer care he said u turn on data at 12: 30 but my data was off that time. I am observing this from few day and what I found that the company daily deducting some data daily without use.
Shameful

Hi

My broadband connection number is "[protected]_dsl"

First it's running very slow and in night it doesn't work and we have to switch to our phone data.

Second it was for rs.669 unlimited pack and bill is increasing every month.

I even called their contact center however rep. Didn't took my deactivation request and said my supervisor will call you, which i never received.

Kindly help to deactivate this connection as i am frsutrated with airtel broadband connection and their service.

Thanks
Vj

My airtel prepaid mobile number is [protected] and the same was migrated from postpaid to prepaid on 05.03.2019. After migration, i recharged rs.495/- for unlimited calls for 84 days. But i do not making outgoing calls from my airtel number. When i tried to make call from airtel it is indicated that "conditional call forwarding active" and the call is ended. Also i do not send the sms. But incoming calls and sms are received. Why this problem occurred? How to solve this problem.

Hi sir from last two years i was in airtel postpaid connection till 20 feb 2019. Airtel staff told now 99 plan is not available and buy 199rs paln and i told my usage is very less so i dont wan't 199 rs paln give me 99 rs plan or convert to prepaid. They converted to prepaid on 10 march 2019. From 15 march 2019 incoming and out going calls are barred and i visited airtel outlet 6 times and they tried recharging 23rs 35rs and 169rs recharge is failing. And they told we took complaint (13th march2019) it will be resolved after 24 hours but still issueis not resolved and on 18 march i visited once again airtel outlet they are they tried to recharge 23 rs still recharge failed and telling try after sometime it will be reached. Intentionally they are giving trouble so i need justices.

Thanks, mallikarjuna p [protected]

Hello sir
I am masihuddin malik
Resident of village godianpurwa, chausa, post semra, thana reusa distt sitapur up.

It is submitted that we are facing a big problem for network signals. There is very poor signals available in my village and whenever i call over phone, sometimes voice is not coming and most of the time it says that not reachable due to network problems. Internet connections never comes. I have complaints so many times with customer care but never solve my problems. Hence plz solve the issue.
Contact nos. [protected]
[protected]
[protected]
[protected]
[protected]
[protected]
And many more.

In regards
Masihuddin malik

I recharged my mother's phone for ₹169 on feb 22, 2019. The transaction failed and i got a "funds will be refunded to your bank account" message. Customer care sayid i should get the money back in 7-10 working days, but it has been 15 working days now.

Could you escalate this issue and get my money refunded?

Details:
Txn ref:[protected]
Mobile: xxxxxx2244 (The first six digits masked for privacy)

I am having airtel post paid number [protected] in plan of rs 299 for more than a year. I am using well with in the scheme. But suddenly my plan has been changed to rs 399, which has not been informed to me or without my permission airtel changed plan. It is something vilotting general norms as per trai and also indirectly cheating a customer. Kindly do the needful in continuing in the plan.
Rathinam.

Hi,

I was trying to port my number from airtel as the network and services were not satisfactory. I sent the message for porting the number. After 5 minutes i received a call from airtel and they continuously for more than 10 times. When i picked the call they asked me the reason for porting the number. After hearing my problems they asked me to pay the bill and they took the request by themselves converting my postpaid to prepaid and they said they converted it. And when tried to recharge it was continuously failing. I contacted back and they response was not satisfactory. They are extending the time but no solution. Now i use my phone to make very important calls and airtel doesn't seem care about it. I request you to take an action as they barely respond without a solution.