Airtel Complaints & Reviews

Dear trai officer,

As per below mail communication i have second time complain to you but still i have not received any solution from airtel digital as my own plan qr code sms process not activated.

Please find below details communication s for your reference.

Dear nodal officer,

This is to much now again u tell me & mentally harsh to me that my own plan not activate as per my qr code sms process due to technical issue & mail to me...

Further, you can select your own pack click https://www.airtel.in/s/selfcare/DTH/[protected]/001/change-base-pack?normalLogi...⇄ your new plan will be applicable. Ncf charges as applicable.

Basis on your email, you would like to inform me that as per trai regulations, your selected "gujarat value sports sd bundle pack" is active now.

But this is to inform you that i have not applied for "gujarat value sports sd bundle pack" & that was not applicable for me if i have already applied for my own plan request & it was under process as per sms received from your side but you have not activated my plan but you people are activated your own plan"gujarat value sports sd bundle pack" which was not selected by me.

So base on my all evidence documents i will be applying this case now in consumer court & take action against all of you regards...

1. Not active my own plan on time after my qr code sms process done & msg also received process done successfully.

2. After completing my own plan process you have activated your own plan "gujarat value sports sd bundle pack"without inform me.

3. So many times mail to you regarding wrong plan activated but you have not active my own plan as per py process.

4. You have mentally harsh to me & said to me as your process done but i'm not able to activate it & said to me please msg us your 147 chenal list or go to our website apps & applied it again.

5. Every time you people was call me after my mail but still not active my own plan as per my process & i am mentally harsh due to my own plan not activated & wrongly given guidelines to me.

So i requested you please activate my own plan as per my process only as per below & evidence documents attachment only.

I have given notice to you if due to harsh mentally to me anything happens helth of myself then airtel digital are only responsible for the same.

I have also inform trai for the same tru this mail.

We hope you will take action on this case as below process only.

Smsto:[protected]:tvchg dscd9ixz ogg02 ggog12 g2ig52 g3ggoo62 ftvvg771 evfv815016f81 fpvc91 g1hgb2 fu0fc1 g3vug1osd2 71ge3 8ggg3 g143rgn2

Msg received from you side is...

Thanks for selecting new pack on your airtel digital tv! We have received your request and we will send you a confirmation sms once your plan is activated.

Please find below details articles related the customer issues...

https://m.economictimes.com/wealth/spend/trai-says-tariff-plan-running-smoothly-...⇄

Rai says tariff plan running smoothly; consumers have different story to tell
The regulator has not received many complaints, said arvind kumar, adviser on broadcasting at trai.
The switchover to the new tariff regime for television channels prescribed by the telecom regulatory authority of india (Trai) is going smoothly, it said. Not everyone seems to agree.

The regulator has not received many complaints, said arvind kumar, advisor on broadcasting at trai.
“there must be some issues on ground, but trai has not received many complaints, ” he told et. “msos (Multi-system operators) have told us that 100% of their subscribers have been migrated to either the best-fit plans (Bfps) or the selected plans. Dth (Direct-to-home) players have achieved about 60%, but tata sky and airtel digital tv are now migrating almost five lakh consumers each, daily.”
Manoj mathur is still waiting for that to happen. The 64-year-old retiree, who lives in mumbai’s western suburbs, loves music reality shows and sports. For the past two weeks, he’s not been able to get the channels of his choice, despite calling the local cable operator (Lco) and making his selections on the cable company’s website. He’s been driven to shouting at the unresponsive operator to little effect.

Sameer shukla, a 48-year-old software professional based in gurugram, has the channels he wants but his monthly dth bill has risen 30%. Gwalior-based businessman ravinder singh isn’t having a happy time — his mother complains that she hasn’t been able to watch the devotional channels she likes. The cable operator hasn’t been of much help.

Trai envisioned a transparent regime, where consumers pay only for the channels they want to watch and weren’t forced to subscribe to those they didn’t as part of package deals, lowering bills. The regulator gave viewers until february 1 to submit their choice. When that didn’t work, the deadline was extended to march 31 with distribution platforms told to move consumers to a “best-fit pack” (Bfp) that approximated the existing package.

“trai, in all fairness, had good intentions, ” said a tv broadcaster. But implementation has been a different story, he said. “while there could be debates over the results, the inconvenience it is causing to the general public is humongous.”

Some said there doesn’t seem to be a price advantage under the new system, quite the opposite in fact. Trai’s new tariff order is good for an individual but it doesn’t account for the fact that four members of a typical indian family will have different entertainment needs, said the business head of a tv channel.

“my mother wants the cookery channel, i want news and sports, whereas my wife wants all hindi general entertainment channels. My teenage daughter wants english movies and music channels, and my younger son wants kids’ channels. So, i ended up selecting 51 channels. My bill is up by 70-80%, ” he added.

Many consumers feel helpless, finding themselves at the mercy of their service providers’ whims.

These bfps have become a major cause of angst as distribution platforms are deciding which channels to provide and which to disconnect. Also, in the garb of providing choice, cable companies (Msos) are trying to force their packs on consumers, according to wide cross-section of viewers who got in touch with et regarding their tv woes.

Lcos have not issued the forms that consumers need to fill out and appear to be misinformed themselves.

“the cable operator has been trying to fleece me by asking for rs 1, 500 for three months and not providing any choice, ” said mayur lal, a content writer from bandra in mumbai. “when i told him that i will select my channels, he disconnected all pay channels and now is not picking up my calls. I am not getting the channels i have asked for even after submitting the form online two weeks back.”

Trai had also directed that consumers who makes channel selections — after having been migrated to a best-fit plan — should have those changes effected within 72 hours. Cable operators haven’t been able to implement this, said subscribers.

Call centres of distribution platforms are either not picking up the phone or unhelpful when they do, said the people who spoke or emailed et.

The msos are taking almost 1.5 million consumers off the best-fit plans and providing them their choice of channels on a daily basis, said a senior executive at one of the large msos.

“the systems are under pressure and it is taking some time, ” he said.

Users said some dth players haven’t made the process of selecting channels easy.

“it’s a painful thing to sift through all the channels and select and de-select channels of your choice on websites. Many sd (Standard-definition) and hd (High-definition) channels are missing from my dth company’s website, and after spending over an hour, i finally had to take the recommended pack, which is fewer channels from earlier and at a 20% higher price, ” said ramesh singh, a lucknow-based lawyer.

None of this affects more tech-savvy viewers, including millennials, who’ve cut the cord, watching the things they want on phones, tablets, laptops, pcs, smart tvs or plugging in dongles.

But everyone else — senior citizens, retired people and housewives — is feeling the frustration.

“i can’t watch shows on mobile or tablet. I want my tv channels back, ” said mathur

Thanks & regards,

Pankaj patel

[protected]

Id: [protected]

On tue, mar 5, 2019, 11:37 am digitaltv

Dear sir
My customer id is [protected]. I have recharge 330 rs my account on 17 feb 2019. And as per trai i have select 275rs plan, but airtel dth activate 810rs and deduct my all amount. As per my plane 275rs i will recharge on mid march. Without informing or permission active 810rs plan and deduct my amount. So please take some action or warn him to not do in future, and active my account.

My complaint is regarding DTH provider Airtel who are taking advantage of the TRAI new rule for the DTH. The companies have advertise ahead of this rule being implemented to choose the desired pack from the TV menu and upon scanning the bar code and sending the SMS, the new plan will be activated. However they did not mention that one should call their customer care and ask them to deactivate the old plans. This has now sum up and the customer who was paying for example 400 Rupees for DTH is now paying 400+ the new package cost. For me in this case was 700 RUPEES.before my pack is 390 with 230rs paid channels 140rs is ncf charge.now when i select channels 370rs it goes to 612rs.with ncf 170/- +349/- channels+94/- taxes=613rs.

Recharge for my Prepaid airtel mobile in my airtel app through debit card has failed twice of Rs. 349/- twice amounts to Rs. 698/- on 04.03.2019 but the money of Rs. 698/- from my bank account has got deducted. when will my amount will be refunded and how to find the status of my deducted amount from my bank account

I travelled to thailand last month and took the travel plan for 15 days costing 1499 inr dates - 9 feb, 2019 to 19 feb, 2019. 0n 18 feb, 2019 i received the message from airtel that my bill got exceeded upto 7900 inr and they are barring the services. I called customer care requesting to unbar the phone but they did not helped and to pay the bill on immediate basis. Inspite to getting the travel plan i have not received any notification that i am exceeding the usage and customer care is not ready to help as they have billed me for 11403 inr now
Can you please help me with it, if i was aware then i would have helped me to manage my usage

I haven't subscribed NDTV then how it is coming on my tv and why should I pay for it. I have selected only 98 total channel with included 25 mandatory channels but later It is showing me around 190 channel that included airtel self selected channels like airtel own channel and NTDV why should I pay. Please take some action my number is [protected].

I am umesh i got a call from this company then they told to day first 2000 i paid then they told to pay 2500 but i paid 1000 then after 1week i got a call he said pay 1530 for refund i paid then the number is off i got aa fraud i want money back to plezz tell what should i do i take money from other now they not the number is swichoff i don't und

I can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, i cannot open a single website without being redirected.

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies, restarted my mobile 10+ times, swapped sim slots. Nothing. No matter what url i type in my browser, it'll automatically change the url to one. Airtel.in.

It is a big shame that airtel spams their customers with this especially after a fresh recharge. What if i had an exam form to fill online? Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one. Airtel.in for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible.

Dear airtel,
Ref: airtel fixedline no. [protected]_ap
It's very saddening to see very poor customer service and unscrupulous way of siphoning funds from customers by charging for a service that hasn't been subscribed by the customer and on top of it very specifically telling the customer service representative at the time of broadband renewal that i'm not interested.

It's now 5th time contacting airtel contact center to resolve the issue of removing/waving of the charge of 998.99 for airtel fixedline no. [protected]_ap but in vain due to all false promises being given each time that they have waived off in the system and it will be reflected in 24/48/72/4 hours (Different hours mentioned in the last 5 calls). This is absolutely ridiculous and unacceptable behaviour on your part to make false statements and fool around customers.

Here are the details providing dates with interaction id and sr no. Provided on earlier occasion.
04/03/2019 - spoke to pradeep and his supervisor sneha at 15:44

01/03/2019 - spoke to call center rep at 12:26

20/02/2019 - request no.[protected] to supervisor at 16:05

14/02/2019 - ramesh interaction id:[protected] at 14:47

13/02/2019 - spoke to lady representative and her supervisor at 16:11

25/01/2019 - spoke to call center rep at 10:06

I am attaching the screenshots as a proof o[censored]nsubscribing the amazon prime service on airtel mobile and also a screen capture of misleading me to subscribe to amazon prime at no cost.

If you are unable to resolve, may i request you to cancel my broadband/landline agreement and refund the rest of the money to allow me to go to better alternative service providers.

Please note, i am seriously considering taking up this case to a better level so that people are aware and get's heard if there is any delay.

Looking forward to hearing from you asap.

Thanks,
David
[protected]@hotmail.com

I have recharged my preonpost sim three times but still my airtel account wasn't credited. Contacted customer care on 121 said the recharge was done by third party so that cannot check the transaction id while on contacted phonepe from where i recharged my they said if the payment was not successful how do operator reference id was generated then. Below are the screenshots. Airtel is completely doing frauds and cheating customers. I have done payment of rs 70, then 9, then 169. They are completely looting peoples money

My airtel account # is [protected]. And i have had many issues from the past 2 years that i am not receiving many text messages and complaining to airtel never helped me..

Working examples:

1. I would receive all my text messages sent by normal users.
2. I would receive all the otp messages sent by banks.

Non working examples:

1. I never receive the upc port codes
2. I never receive messages to register my mobile for my airtel app.
3. I never receive messages from airtel to convert from postpaid to prepaid.

Airtel customer care said that they cannot take compliant because they do not have an option to take a compliant and every time they just send the configuration message. We reached out to airtel store and even they said that you need to call customer care.

Note: i have changed the sim card itself... And i have also changed the mobile multiple times but no luck.

Hello, i'm using your network (3g pack) for the last 3 years. I have recharged for 3g pack amounting to inr.448 through online on 19th feb. 2019. The transaction was failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. I'm losing my interest for these periods. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. Try to be a customer friendly. The details of the failed transaction status are mentioned below for your reference. Expedite your process. Thanks airtel mobile no : [protected] amount of recharge : inr. 448 date of transaction : 19th feb. 2019, bank name : icici bank, transaction id: sb498800, transaction description : min/bhartiairt/[protected]/251697/

Dear sir,

I'm getting # speed from your 4g internet, that too in a metropolitan city like chennai. I'm i not stuffing enough money in your mouth that i'm unable to get speed?
The second issue is call dropping, where when i try to call a person all the lines come as busy. If you don't have enough connectivity, stop giving new connection to new customers. The call quality is very low, where most of the time i've to scream at people, so they can hear me.

Very pathetic service... I experienced in airtel digital tv. I am really being seems punished for choosing it.

Earlier i was using videocon d2h and they are really good in customer service.

I received a call from airtel on 28th february at 10:00 am regarding offer from airtel tv.

A lady told me that airtel tv introduced a pack for you @ rs. 360 per month and if you recharge your connection with rs.856/- rupees after adjustment of your balance 176 then you 90 days recharge and 7 days extra.

Even she told me that she is activating the offer and it will automatically activated once i done the re charge.

I made the payment through paytm on same day and checked the validation date but is was not happened as per the lady.

Then i contacted on your customer care number around @ 10 pm and register a complaint for the offer.

But your so called trained executive taken a wrong complaint for de-activation and sent it to your back end team... Whether i was complaining about the offer the lady which she given to me.

Next day again i called up your customer care... He was making a joke with me... And making a fun on me... Sir apki awaz nahi aa rahi hain...

Then i disconnect the call and asking to connect with senior but unfortunately person says senior not available... And disconnect the call.

Again i called up and register a fresh complaint for offer and he assured me that you will get the offer as our backend team will contact you in two days.

I was waiting for the call but not received a single call from your end...

And today since morning i am unable to see any channel as pop is coming.. Recharge is not done yet and on ivr says there is a negative balance of rs 101 rupees. However i recharged with 856 rupees and already 176 rupees was my previous balance.

Again i was tried to call up your customer care number and called around 5 times to reach the executive... But call got disconnected... On the other hand... Finally i get a chance to speak with your customer care representative... He said... Our server is down... Please do call back after 2 hours.

Very pathetic service... I realized... I must have made a mistake of choosing... I should have continue with videocon d2h.

However, if you can help me out please do.

Customer id [protected]

Regards
Sumit

Mobile no : [protected]
Subscribed on rs.229 plan (1.4 gb per day).
For extra data, did recharge of rs.92 (6gb) twice on 01/03/19...
Both these recharges has not been received (Credited).. Contacted customer care twice with no use... They would simply say that you have used the data which is clearly not the case...

Generating revenue through fraudulent means would definitely not help in the long run

Very pathetic service... I experienced in airtel digital tv. I am really being seems punished for choosing it.

Earlier i was using videocon d2h and they are really good in customer service.

I received a call from airtel on 28th february at 10:00 am regarding offer from airtel tv.

A lady told me that airtel tv introduced a pack for you @ rs. 360 per month and if you recharge your connection with rs.856/- rupees after adjustment of your balance 176 then you 90 days recharge and 7 days extra.

Even she told me that she is activating the offer and it will automatically activated once i done the re charge.

I made the payment through paytm on same day and checked the validation date but is was not happened as per the lady.

Then i contacted on your customer care number around @ 10 pm and register a complaint for the offer.

But your so called trained executive taken a wrong complaint for de-activation and sent it to your back end team... Whether i was complaining about the offer the lady which she given to me.

Next day again i called up your customer care... He was making a joke with me... And making a fun on me... Sir apki awaz nahi aa rahi hain...

Then i disconnect the call and asking to connect with senior but unfortunately person says senior not available... And disconnect the call.

Again i called up and register a fresh complaint for offer and he assured me that you will get the offer as our backend team will contact you in two days.

I was waiting for the call but not received a single call from your end...

And today since morning i am unable to see any channel as pop is coming.. Recharge is not done yet and on ivr says there is a negative balance of rs 101 rupees. However i recharged with 856 rupees and already 176 rupees was my previous balance.

Again i was tried to call up your customer care number and called around 5 times to reach the executive... But call got disconnected... On the other hand... Finally i get a chance to speak with your customer care representative... He said... Our server is down... Please do call back after 2 hours.

Very pathetic service... I realized... I must have made a mistake of choosing... I should have continue with videocon d2h.

However, if you can help me out please do.

Hi im postpaid user using airtel since 10 yrs my sim number is not working since 5 days i have visited airtel gallary 10 times but no action is still happening called 198 and registered compaints no action. My incoming calls and outgoing calls is closed pathetic customer service nobody is taking it seriously and my problem is still no resolved i request you to resolve my problem asap

Net of my Airtel connection is very slow. I can't watch a video also. It's taking long time to load. Worst network. If this continues I'm going to Port to other network. Everytime I watch a video I have to restart net 6-7 times to load the video. Please improve your network else I will have to Port.

Sir
On 3rd march 2019, i send some money to my airtel wallet so as to use it using the debit card provided. I was unable to use it for my desired purpose
Now my problem is i am unable to get my money back it is stuck on the wallet which i can only use it for mobile recharge (I don't want). I am unable to use the debit card provided by airtel. I just want to send the reaming balance back to my paytm wallet. Which i am unable to do now. Contacted costumer care they said to call 400. When i do they dont pick up

Airtel customer care is the worst one. Dth airtel itself disable few channels and make consumers call customer care. And they will also charge 150 rs for someone to look at their issues. I don't understand how few channel will work and few not when it is an issue from customer side? This is a trick played that they disable few channels intentionally and make money out of it via customer services. Cheapest.. Customer care not even able to resolve and answer this, it's more like ivr which responds same answer for all questions. Pathetic!!