Airtel Complaints & Reviews

I am one of the customers of airtel dth cable service. My dth tv id no. [protected] standing in the name of sambhunath chatterjee being recorded mobile no. [protected], my expiry date of connection is today but i paid the amount of rs. 453.00 wb pack on 21/04/2019 through phonepay and amount was debited from my account but it is curious enough that the bengali channels viz. Star plus, zee bangla, zee 24 ghanta bangla news and others though mentioned in the said pack have not been provided. I am constrained to say that being a judge if i am deceived by your company in such manner in that event it can be evaluated how the general people are being deprived. I will take up the matter with trai if my problem is not solved within two days and i will also take legal action for compensation of harassment and deficiency in service from your end.

Date: 23/04/21019

Sub: no action of my complaint from 21/09/2018 3rd reminder against airtel.

My airtel mobile no is [protected], complaint no:[protected] dated 21 sep 2018, regarding network at
C4/2, rites flats, ashok viihar, phase 3, delhi-110052.
There is no network of my above address from last seven months.
We have four connection in family of airtel no is[protected], [protected], [protected], [protected] all are the facing same no network problem from more the last seven months.
I have several times lodge the complaint on 121 no and also talk to senior person but all are fail for resolve my complaint.
Meanwhile your engineer visit and check in jan 2019, he was found there is no network. From last seven months call dropping problem continue and mobile date is useless in my residence area because there is no signal.
Why are you every time every-body fail for resolve my complaint from more then last seven months?

We are daily facing lot of problem no network of all airtel four connection from more then seven months. Please take the strongly action of my long time pending complaint and give the responce urgently.


Mukesh bhardwaj
Rites ltd.
[protected]

Myself tv pradeep holding an airtel sim having number [protected].

Complaint - volte not working.

Regarding this complaint i have contacted the customer service where they had asked me to do a couple of changes which was all done. Firstly i made sure that my handset samsung galaxy s9 plus is compatible for volte. I have also inserted the sim in slot 1 and made sure that the network settings in my mobile is fine. I have also switched on the volte option in my device.

To further rectify this issue i have inserted few other airtel sim cards on this same device samsung galaxy s9 plus and the volte was working. So i understood that there is no problem with the handset which i am using. Later i have also inserted my sim having number [protected] in other volte compatible devices. But here the problem occurred in other devices also. So the volte of my number is not working in my device and also in other volte compatible devices.

All these details have been updated to the customer supervisor via 121. But till now my issue is not resolved. This problem is completely on your technical side with the number i'm using.
The call centre people told me that the device was not compatible every time i called but i rectified all these issues by checking with the other airtel sim cards which was working perfectly on volte in my device samsung galaxy s9 plus.

Previously i was on tata docomo and have later chossen airtel mainly because any kind of issues arised would be resolved immediately with the airtel. So i had a hope that my issue would be resolved but it is taking days together to get solved. The call centre is only asking for time to speak to technical department but not responding back to the issue. Icalled a number of times to the call centre regarding this issue and all these details you can track for ur confirmation. Now i am fed up of calling to the call centre.

So now i had to place this mail in order to solve my problem. I hope that you look into this matter immediately and solve my volte issue as soon as possible.

Airtel do not let yourself down in satisfying the customer problems on time with proper solutions. I hope that you take this issue seriously.

Regards,
Pradeep

I've ported my no.[protected] from bsnl to airtel and i've also inserted new sim but verification call to 59059 is not connecting. Every time i try to call at 59059 it automatically disconnects and also i'm unable to receive incoming calls to my number, along with this there's poor network signals in our locality. I couldn't believe how airtel is so weak in customer service.

Dear team,

We would like to bring to your notice that we have seen startup of installation of mobile tower at tha house of mr. Mohinder pal singh matharoo, house no 103, st no 3, jawahar nagar, batala road, amritsar without any area person permission from respective authority.

We would like to bring to your notice that installation of mobile towers in residential area is not authorized by the Deptt of Telecom. As mobile tower emits RF radiations and is harmful for health. The dangers of people suffering from ill effects of radiation are many, such as cancer and brain tumor.

We along with other members of ward no 18, jawahar nagar, amritsar are request you to take some immediate action on this. Thanks.

Regards

Ward no 18, jawahar nagar,
Batala road, amritsar

My Airtel prepaid sim suddenly stopped getting detected. No network. I'm unable to make / receive calls. I have taken a new sim with the same number but still the problem persists. This number is linked to all my major platforms like bank accounts etc. Now I'm unable to port the number to another service. Tried calling customer care and they say there's no problem from their and they can't do anything about this. Got stuck and totallyy disappointed with the service.

I'm using airtel sim from past two years and right now i shifted to some other place but here we are facing lot of network/signal issue and internet issue.
The issue we are facing since last one year and every one needs to come out from home and search for the signal. There is no tower near that area.
In emergency we can't contact to any person easily to solve.
It's my humble request to take sever action against these issue and company as soon as possible.
The airtel company is talking about open network which is totally zero in test. There promises are not at all up to the mark..
The customers are blindly recharging costly pack, but it's of no use. They are manipulating the customer and making money without giving any service.
Please take serious action regarding this and try to solve it asap without fail.

I am user of airtel postpaid, currently i am using a 99 rs rental myplan. For this month i have received a bill of rs 714.14. When i have checked this bill details i have found that airtel have charged all this amount on my data usage, although i have also a data balance of 5gb.

Usually i am getting the bill of around rs130.

I have already talked to airtel customer care and launched a complain in this regard (Complain no:[protected]. But i do not get any corrective action.

I am using this mobile no since 2008, this type of mistake is not accepted from company like airtel.
This thing effect the loyalty of customer toward's airtel.

For the past few months, i am facing a problem of non generation of receipts and non updating of the recharge amount/bill amount in case of mobile recharging/broad band bill payments. An error occurs when the merchant site is reached from the net banking site which says 'OOps. Your request cannot be processed. pl. try again'.

Every time, i have to send a mail to the customer care and get the issue resolved. it is better if the company looks into this online issue and resolve the same.

Mere gaav me muje 4g network nahi milta hai muje kuch kaam krna hoto kisi kone me baith ke krna pdta hai mtlb ghr me kuch jagh me hi 4g network milta hai r online game chalu kro to 4g network automatic 2g hojata hai r 4g network me call kiya to automatically cut hojata hai r aapke download speed bhi kam hai maine play store pe bhi iss ke bare me complaint kiya hai to plz help me

I've ported aim to airtel, my old sim got deactivated but new sim is not getting activated, i'm stuck in between and my phone number is important too.

I went to airtel store and they want me to contact the local shop from i bought the sim and i am not finding him there.

Airtel store says we can't do anything from here i want it resolved.

How can i find the local man who sold the sim, airtel authorises him to do so and when i approach the airtel store on fc road pune they say find him.
Please look into this.

Hello there,

This is to certify you that i have requested to port my number
[protected] from jio to airtel on 16th april 2019.

I have been told by the lady representative at the airtel store to do
The first recharge. I have paid rs 500 in cash to her and she told me
That after a week when the network of my jio sim will disappear then i
Have to put the airtel sim, call on 59059 and then verify the code.

I have done the same last night and everything was fine except my
Number is not activated yet. When i have called the customer care 198
They said that the first recharge has not been done yet and they can't
Do anything for that.

I then visited the airtel store but it was closed and a notice was
Displaying which reads "renovation work going on we'll continue our
Service shortly".

Now tell me what should i do? I haven't any active internet service, i have
Already paid rs 500 in cash at the time of porting but number has not been recharged, my airtel sim is not activated and i also got a message that your number will expire on 23rd april 2019.

It seems really horrible and a scary nightmare for me porting my jio
Number to airtel.

I wish i didn't have done this mistake

Customer care is not taking any responsibility and the airtel store is
Under renovation and the worst thing is that my airtel connection will
Expire on 23rd april 2019 which means withing two days.

I know i am badly lost with this jio to airtel porting but still i
Thought mailing you would help me or atleast provide me a solution.

Hope to hear from you soon.

Airtel express store address:
Ground floor
Opposite of aarey bhaskar ground,
Nearby film city road
Gokuldham. Goregaon east - mumbai

Thanks
Mrinal dev

I am using an iphone i have recharged my airtel no with 399 pack postpaid and my net is not working properly it’s continuously showing 3g network but net is not accessible and whenever it shows 4g network still the net is not accessible and i am facing this issue almost every month kindly look into the matter and let me know the solution or else i am thinking to port it to some other network

Seriously i thought that Airtel is very fastest network in india but i was wrong airtel is veri disgusting, very poor network ever i was using the Vodafone i thought can we try the fastest net airtel so i had port to airtel but unfortunately it was my bad experience about airtel seriously i m not gona use the airtel in my entire life i am not gona suggest to anyone to use disgusting airtel seriously mere muhh se gali he niklti hai is ghatiya airtel k liye so guyz don't use the airtel net i suggest you the voda and other network is too good

I have bought a phone samsung s9 from airtel via airtel loan in the month of may 2018 and paid 8months of emi. And i foreclosed my loan by paying 34142rs to clix capital pvt ltd on feb2019 as per airtel advice. And still airtel is charging me for the emi and more than 10 times my services were disabled. And even at the time of emergency i was not able to call any one and not able to receive calls from any one. Which was highly inconvenience. I usually receive calls from airtel daily twice. I spoke with multiple (60+) airtel customer services guys regarding this during my office hours, which affected my office productivity. Kindly help me to resolve the issue. This has been hectic more that 2 months.

Regards,
Balachandran s

Alert:rs.470.82 spent via credit card xx1004 at www.airtel.in (Pgsi) on[protected]:12:09:08 without pin/otp. Not you? Call [protected]... Without my knowledge nd permission. From 3 months it got debited from my credit card... I want my money to refund. I want my money refunded wat was debited from 3 months... It's not possible.. I will go to court..in dz society y i should waste my money for others

From 3 months without knowing me r without my permission paying bills with my card. Alert:rs.470.82 spent via credit card xx1004 at www.airtel.in (Pgsi) on[protected]:12:09:08 without pin/otp. Not you? Call [protected]. I already done complaint in nodal court.. I want my money back from last 3 months. I don't agree. I want my 3 months amount to refund... I want to be refunded..in any case it's 3 rd time.. I had gone store of airtel nd hdfc bank.. No use.. Know i hv only thing s complaint on airtel.

Dear sir/madam,
I am airtel user since 4 years... I am facing slow data speed, i can not even see any youtube and other videos, 100kb i get speed... I have not been able to solve my problem many times before the complaints.in the name of airtel 4g, there is a stigma in our area, go runs better and now i am completely upset from airtel.
Please resolve my issues.

I make my package 202 rs in my airtel dth. Bt my airtel dth say u will charge 315 rs. When i select only 202 rs package so why he take extra money.i select only those channel who i want to see. He and my channel cost is 202 rs. 153 rs free air channel and 49 rs paid channels. So u give heard punishment.

Hi,

We have requested for airtel broadband shifting on april 15th on registered mobile [protected] and the request is to be resolved before 19th april evening. The issue is not yet resolved and when we call customer care, everytime the response is the issue will be resolved in 4 hours. But, the issue has not yet resolved. No one answers what the issue is. How much time should we wait for the request to be resolved. The case is escalated yesterday. Even though, issue is not resolved. Is this the way you behave with your customers. Can't you let us know whether the issue will be resolved or when can it be solved? Will it be solved at least? If you are not able to solve the issue, please refund the amount that we have paid in the last month for 6months.