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Updated: Feb 27, 2026
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C
CGade
Mar 2, 2019
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I am trying to send sms to google pay registration but sms are not going and also otp from bank are not receiving, it is not just bank but also i tried to order online from different apps but verification messages are not coming on my number. I have tried multiple time also contacted customer care executive but he is saying that this is the problem from other end not ours.. Also gave [protected] number to enter in message setting but in new android update there is no such a option to save this number. Kindly look in to the matter
Airtel customer support has been notified about the posted complaint.
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    S
    shubhamclat
    from Korba, Chhattisgarh
    Mar 2, 2019
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    Address: Bilaspur, Chhattisgarh

    While using my SBI debit card to do recharge via my airtel app I suffered three failed transactions on 10/02/2019 where all three times 499 rupees were deducted and recharges were unsuccessful. I had contacted airtel on 198 and they told they have initiated the refund but till 02/03/2019 no refund received.Please refund 20 days have passed.
    Airtel customer support has been notified about the posted complaint.
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      Z
      Zohaib Sheikh007
      from Jaipur, Rajasthan
      Mar 2, 2019
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      Address: Jodhpur, Rajasthan, 342001

      Sir i had done a recharge of rupees 499 on a wrong number and recharge was successful but on a wrong number.
      Please sir help me
      Wrong number - [protected]
      Amount - 499
      Operator reference number[protected]
      Correct number - [protected]

      Airtel customercare is saying we cannot refund the amount nor we can transfer to another number.
      Please help me to get out of this
      As for me ₹499 is a big amount.
      Kindly help me regarnig this issue.
      And contact me on - [protected]
      Email - [protected]@gmail.com
      Airtel customer support has been notified about the posted complaint.
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        H
        Hanshal
        Mar 2, 2019
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        Address: 41 BB GANGULY STREET , 6TH FLOOR ROOM NO :- 6J KOLKATA :- 700 012, Kolkata, West Bengal, 700 012

        We (Hanshal holidays tours and travels) is complaining about the air tel company as we are facing issues in regards to their services.

        Let me illustrate you about the issues completely

        On 2nd, august 2018 we have made an advance payment of rs.7200 to bharti air tel pvt ltd via cheque no:[protected] of vijaya bank (Rajarhat branch) for the broadband services the representative claim us that we are making an advance payment for 6 months, however when we have started using their services they claimed us that we need to pay the amount due for using their services and has stopped our services, when we are speaking with their representatives (Call center support) they are saying that we need to pay the due amount, so please look into the matter as soon as possible.
        Airtel customer support has been notified about the posted complaint.
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          J
          jyoti bhadale
          from Vasai-Virar, Maharashtra
          Mar 2, 2019
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          Address: Magarpatta Annexe society, Pune, Maharashtra, 411028

          Here in magarpatta annex society, since last week too much network issues.. Unable to talk on the phone due to voice break down. Do the needful.
          Even if come in gallery and try to talk loudly on phone.. Still another person who called me unable to listen my voice but i can heard voice of that person whom i m talking. Before this never happened such a issue with my card.. Everytime i need to go open space for calling
          Airtel customer support has been notified about the posted complaint.
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            A
            Akdi
            Mar 2, 2019
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            Address: Jaipur, Rajasthan, 302034

            Sir I created my own package according to trai new rules. First my package value was 322rs and network capacity fee was 130rs. Than it would be 153rs network capacity fee and now it will become 222rs per month. They are charged high Network capacity fee by themselves. I told them about it on customer care but she ignored me totally. When I recharged after the chosing package is (Customer ID: [protected], A/C Balance:Rs.353.67, Current Monthly Charges:(Rs. 322.32), Validity:09-MAR-2019, Last Recharge Date and Amount: 05-FEB-2019/Rs322) and now I got this massage ( Due date for Airtel DigitalTV ID [protected] is on 03-Mar-2019. The rental is Rs.395/month. Rs.30 CASHBACK via PayTM. Recharge at(code: AIRTEL30) m.p-y.tm/airtv ).
            My customer ID is [protected]
            Name Dinesh
            Mobile no [protected]
            Sir kindly solve my problem thank-you.
            Airtel customer support has been notified about the posted complaint.
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              I
              Indira Lovely
              Mar 2, 2019
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              On jan 29 2019 i have recahrged with 1699 annual plan. Benefits were given as unlimited voice calls and 1gb data per day and 100 sms per day.. but when i checked the data balance it shows overall 12gb for 365 days.. customer care people also could not find right solution for this.
              Airtel customer support has been notified about the posted complaint.
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                N
                Nik.B.s
                Mar 2, 2019
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                Address: Gangothri circle BTM 1st layout bengaluru, Bangalore, Karnataka

                Ported from bsnl to airtel and it took almost 10 days still it is not working in between they have activated it and they verified my address proof i have given my adhara proof for address and my identity confirmation still sim didn't get activated

                When i called customer pathetic response they are giving to go to the shop where you purchased and all # kind of talks i need it to be activated and complaint has to be registered for this worst support from them such an irresponsible they are that after calling and activating also they are not responding

                I want a serious action need to be taken against them including there supervisor
                Airtel customer support has been notified about the posted complaint.
                Mar 12, 2019
                Updated by Nik.B.s                 still issue has not been resolved and im not getting the proper response from them i have visited twice to there branch and i have issued with the duplicate sim still the same issue kindly escalate it to higher authority and do the needful
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                  P
                  Poonam Dave
                  from Delhi, Delhi
                  Mar 1, 2019
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                  Address: Mumbai City, Maharashtra, 401107

                  Hi,

                  Wrt digitaltv id [protected], as per new trai rules we have choose the plan. We are not many channels which we have subscribed in our plan. It's been more then 10 days that we are chasing customer care and nodal team to activate the ssubscribed but there is no proper and no engineer visit. Y'day they changed plan which would cost us more and assured us that we will get subscribed channels but even now we are not able view those channels. And worst part is they are not responding to calls and emails.
                  Airtel customer support has been notified about the posted complaint.
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                    D
                    DCS मूडी
                    Mar 1, 2019
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                    Address: Kanota Jaipur Rajasthan, Jaipur, Rajasthan

                    सर नमस्कार हमारा एयरटेल d2h आईडी नंबर [protected] है इस पर पैकेज चुनने के लिए हमने कई बार कस्टमर केयर नंबर पर फोन किया और अपनी पसंद बताइ और पैकेज के लिए एसएमएस(TVCHG DV8X01PZ82 ) भी किया लेकिन अभी तक हमारा पैकेज लागू नहीं किया गया है और अपनी इच्छा से हमारे ऊपर 446/- का पैकेज थोप दिया है यह गलत है जल्दी से हमारी समस्या का निवारण करें अन्यथा हमें आगे कार्यवाही करनी पड़ेगी धन्यवाद
                    Airtel customer support has been notified about the posted complaint.
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                      N
                      Naveen Pompey Sangma
                      Mar 1, 2019
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                      Address: tura, west garo hills, East Khasi Hills, Meghalaya

                      Dear concern
                      kindly help me to get experience letter/ relieving letter asap. hr kept on denying to help and kept saying to download yourself from airtel ambassador.in, but when i tried opening the pages, it was showing either site can't be reached/ employee database can't be found. kindly help

                      regards
                      naveen sangma
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                        R
                        Rahul Singh R
                        Mar 1, 2019
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                        Address: Hyderabad, Telangana

                        Hello,

                        I recently migrated from prepaid to post paid on a family plan. Since the day of migration i am unable to use internet even though phone shows 4g signals. Contacted airtel via phone and twitter, was advised to try troubleshooting, including using sim in a different phone which did not resolve the issue. Sim was later replaced assuming it was a sim issue. Right now it still doesn't work, apparently, the issue appears to be from airtel's end and nobody is doing anything to fix the internet issue.

                        Why should i pay when i am unable to use internet at all. I want to go to a different provider, can you please share the procedure.
                        Airtel customer support has been notified about the posted complaint.
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                          L
                          Lawrance D
                          from Bengaluru, Karnataka
                          Mar 1, 2019
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                          Address: Bangalore, Karnataka, 560010

                          Dear Sir /Madam

                          I here by done the Airtel Broadband Payment of Rs 707 on Jan 7, for the disconnected connection bearing no [protected].

                          i wrote several emails & complaints to Airtel customer care for the refund. they replied asking bank details, paid receipt, order id, canceled cheque, letter head request. even after sending all necessary documents which they have asked through Email, yet i din't get refund from Airtel.

                          They called me and assured to refund my amount but still i dint get refund.i communicated through emails 8 times from Jan 9th to Jan 30 of 2019.kindly help me to sort out this issue.

                          Name : Lawrance D
                          My Mobile No : [protected]
                          Email : [protected]@yahoomail.com
                          Airtel customer support has been notified about the posted complaint.
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                            A
                            Akhil Chekkarraj
                            from Karimnagar, Telangana
                            Mar 1, 2019
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                            Recently I have ported from Vodafone Maharashtra to Airtel Telangana from then am unable to recharge my mobile it's been 15 days and whenever I speak to customer care they keep on telling me to wait for 15 days and moreover validity of outgoing calls on my mobile has expired and incoming is also going to expire.
                            Whenever I try to recharge am getting Recharge has been failed due to a technical issue. Tried all FRC but unable to recharge.
                            Airtel customer support has been notified about the posted complaint.
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                              E
                              eldond
                              from Bengaluru, Karnataka
                              Mar 1, 2019
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                              Address: Hsr layout Next to bata sector 1, Bangalore, Karnataka, 560034

                              Hi,

                              My airtel prepaid mobile number [protected] does not get any signal on the phone and it says not registered on network. Been using this sim for almost 9 years. They asked me to visit a branch which i did in hsr layout next to bata showroom. The person at the counter told me that the number has been deactivated and that he will check whether we can get the number back again. He made fill up an airtel form for postpaid too. Also been given a duplicate sim card and now its been 4 days since i have the sim but no activation. On calling him, he tells me to call the next day. Neither the airtel office number is reacheable nor the person who gave me his mobile at the office. I have been calling the airtel call centre too and their version of the story is that the airtel prepaid number is still active and to visit the branch. I just need the number back. Help!
                              Airtel customer support has been notified about the posted complaint.
                              Mar 01, 2019
                              Updated by eldond                               Sorry the number is [protected]
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                                R
                                Reddyskolli
                                Mar 1, 2019
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                                request for incoming and outgoing call data

                                Address: 600024

                                Dear sir,
                                My name is kolli subba reddy, my airtel prepaid mobile number -[protected]. I am kindly requesting you for out going and incoming call history from august 2018 to february 2019. I am ready to pay applicable charges. Please can you send through by my e-mail id [protected]@gmail.com.
                                If there is any procedure to get call history, please let me know how can i get call records.
                                Thank you...
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                                M
                                Mohitbh
                                from Mumbai, Maharashtra
                                Mar 1, 2019
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                                Address: Mumbai City, Maharashtra, 400063
                                Website: Airtel.in

                                I raised the claim as the screen of my phone got cracked. It happened accidentally when I slipped due to wet floor. Airtel described it as improper handling.

                                Airtel rejected the claim saying that there is no external factor in this. Is water on the floor not external factor? Why I am paying 100 rupees per month for insurance?

                                First they write the terms & conditions in very generic terms and then they play with it to suit their objectives.

                                I want my claim to be accepted by Airtel Secure.

                                Date of Claim was 27th February 2019.
                                Airtel customer support has been notified about the posted complaint.
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                                  R
                                  Rupita Bhattacharya
                                  from Ahmedabad, Gujarat
                                  Mar 1, 2019
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                                  Address: A/2 Deepbhoomi Residency Part-1, Near ONGC Colony, Chandkheda, Ahmedabad, Gujarat, 382424

                                  This is complaint regarding the connection no - [protected]-001

                                  We have shifted our house on sunday hence relocated the connection with set top box and dish (Paid all the charges). Since we have cancelled one of the set-top box out of two, airtel has cancelled wrong set top box i. E. 001. But it should be 002 (That set top box is submitted to technician). Hence, 001 connection is suspended from airtel's end. With the ongoing suspension we have tried recharging it many but didn't succeed. My amount of rs. 2000 + is stuck in the balance of airtel.

                                  After complaining from 4 days none of them are taking any action. Even they are saying that refund is not possible.
                                  Airtel customer support has been notified about the posted complaint.
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                                    R
                                    raviolin
                                    from Mumbai, Maharashtra
                                    Mar 1, 2019
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                                    I recharged my airtel mobile on 25th february 2019 through the citrusairtel website through my hdfc account. The amount was deducted immediately, however my phone was not recharged. It is 3 days since the amount was deducted and i dont know whom to complain. I am not able to get the customer care number of citrusairtel. I have attched the photo of my transaction.
                                    Airtel customer support has been notified about the posted complaint.
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                                      S
                                      Srinandhini Vigneshwaran
                                      Mar 1, 2019
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                                      Address: D no 48c thenmanam st. J k road ariyalur, Jayamkodam road ariyalur, Ariyalur, Tamil Nadu, 621704

                                      I recharged my airtel 199pack twice. Plz cn u refund r cn u change the plan upto nxt month. Im using airtel for more than 10yrs i[censored]r not helping i change my network. My total family more than20members using airtel u cnt help us i change my network. Plz ask ur customer care to speak with me urgent make it smooth.199pack airtel plz extent upto 60days its enough. Thank u
                                      Airtel customer support has been notified about the posted complaint.
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