Airtel Complaints & Reviews

Hi,

Today I have recharge my mobile number [protected] with 248 INR. Which shows offer as unlimited calling with 1.4GB data per day for 82 days in Airtel APP.

However I received only 3 GB one time data instead o[censored]nlimited calling and 1.4GB data per day for 82 days.

I have contacted customer care and they are saying this recharge is only for new customers who purchased new Sim. But in APP there no single word mentioned it is for new customers only.

Attaching screen shots of the same.

Sir my phone was lost around 4:00 pm today (03-04.2018). I was travelling to bhagalpur when my phone lost. It was a samsung phone with airtel number in it. Sir my number was very important and that number was given in many government offices as i am a government job holder.
So please help me by locking the number. My mobile number is [protected]
Sir please help me it's urgent.
Sir please lock that number at the earliest.

I have ordered an Iphone on March 22nd (order no:[protected] they never dispatched the phone till April first week. now I can see the Airtel courier company is not delivering it to me. Everyday they change the status to out for delivery and then change to Undelivered in the evening. Tracking no: JVLAT[protected] link is: http://vulcanolp.unicommerce.com/tracking/JVLAT[protected]
Noone at Airtel knows where is phone, cust service no of courier company, contact details of courier person, nothing.

I had successfully charged my mobile online on[protected] for rs.448/- for 82 days plan. Trans id[protected]
Today[protected] by mistake my friend charged my mobile for rs.199/- for 28 days plan. Trans id [protected]
I request you to kindly adjust the excess payment made by mistake with the earlier recharge and extend the number of days accordingly or give me refund of rs.199/- and oblige.

I belong to a very poor family, and i made a recharge of RS.30, then after few hours i received a message from airtel that RS.15 has been deducted and i dont know they have pursuated any plan on my number. Then i was remained with a balance of RS 1.50 . please sir i want my balance back because every single penny is worth for me right now.
number:[protected]

My sim is not yet activated even after complaining for 8 days, (From 27/3/2018), several times to various airtel staff, some say it is activated will be released in 01hour again some say it is under deactivation. Everytime, everybody is asking the entire details without going through the complains made earlier inspite of giving complaint ref. No. Lastly, when i made the complaint today, (03/04/2018 - about 11/30 am-talked for 20 mts.) the staff is not even giving complaint ref. No. (Name k. Sureka). She is not giving the employee id. She even dares to complain against her for not giving the complaint reference no. When told that it is obligatory to give complaint no. And their staff have given it earlier, she stubbornly said she won't give it. Kindly activate my mobile no.[protected] immediately and take n take necessary action against her. - e. Karunanidhi

Premarajan m
E-2/5, nisarg co-op. Hsg. Soc., sector 48a, nerul (W), navi mumbai 400706
(M) [protected]/[protected]
E-mail: [protected]@hotmail.com

3rd april 2018

The nodal officer
Bharti airtel limited
7th floor, interface bldg no -7
Mindspace, link road
Malad (W), mumbai – 400064
Maharashtra
Fax:[protected]
(M) [protected]
E-mail: nodalofficer. [protected]@in. Airtel.com

Sir,

Sub: airtel connections – nos. [protected], [protected] and [protected].

The above postpaid numbers of airtel are registered in my name and are being used by my wife and children. Out of the three, two connections were ported to airtel as the earlier service provider was indifferent to the complaints/requests made by me.

I have decided to convert the postpaid plan to that of prepaid for [protected] and accordingly visited your gallery at sector 15, belapur, navi mumbai on 22/03/2018. The experience at your gallery was not at all worth mentioning. One of your executive/staff was shouting to a customer, who visited the gallery with some problems.

After waiting for some time, i could meet mr. Justine (Airtel friend justine as he is fondly described by airtel). It was a lengthy procedure to make the request. Though i am already a customer since many years, i had to fill the forms and submit photograph. I had to spend about 45 minutes for making a small request. I feel porting to some other service provider is easier than changing from postpaid to prepaid. I had reached the gallery about 3.00 pm. You can verify the fact from the cctv footage available at the gallery.

After providing aadhar copy, i requested mr. Justine to link the same to my numbers. He told me that only after converting from postpaid to prepaid only linking of aadhar can be done and for that i will have to visit the gallery again. On my request to link aadhar to my another number, [protected], though he tried, the same was not possible for the reason best known to him. I had also paid bill of rs.230 on pro-rata basis for conversion from postpaid to prepaid.

Overall i had a very bad experience. It proves that airtel is not changing for good. I had an occasion to make similar complaints in the past, to be precise in february 2015 after visiting your gallery at vashi.

After completing the formalities at the gallery at sector 15, belapur, navi mumbai, i was provided with a fresh sim card with instructions to replace with the existing sim card within the next 3-4 days, when the new sim card will work as pre-paid.

Now, even after 10 days, the conversion from postpaid to prepaid has not been taken place. I wonder when the airtel people will consider my request and do the needful.

I hope, at your level, action will be taken and my request will be acceded to. Further, i hope to receive a proper response as to why my request has not been considered till now.

In case of telephonic contact, please call me on [protected] or [protected] as the subject number is used by my daughter.

Thanking you,

Yours faithfully,

Premarajan m

As i m using airtel prepaid no.[protected] from last approx. 45 days i face a problem of network i raise a compalint against that first 121 executive mishbehaving amd not attending complain and after ms. Reema airtel call me and tell we will provide special approval so that you port to diff. Subscriber and again after 4, 5 days she said we cannot do that and you face the problm to minimum 120 days or maximum not limit.
Recorded words i have with me.

Please do needful consumer forum.
Vaibhav
[protected]

Respected sir/mam
Date:[protected]
Time:01:57pm
I vaibhav bahuguna, have done a recharge of rupees 448 on my airtel number [[protected]] by mistake.
498 plan is the one which i wanted to activate.
I request you to kindly reverse the above recharge.
Trans. Id has been attached with for ready reference.
Contact no [protected]
Transid[protected]
Amount 179 rupees.

I usually recharge for maximum days validity plan. I was recharging my cellphone and due to a minor glitch i accidentally activated 179 plan for 28 days. I request you to please deduct some more money from airtel wallet and kindly activate 498 plan. Thank in advance.

Sir, on 01.04.18, i have made online shopping of antivirus from shopclues order #[protected] for which 10% cashback is eligible for the payment made by airtel payments wallet (Mobile# [protected]) vide txn id #[protected]. Kindly arrange the cashback immediately. As per ur instrction, try to make cashback at the earliest inmy acc
M. Rajavel
[protected]

I am a user of airtel wifi device as well as airtel family plan. Iam having an issue of network sinse i had buy this no one from airtel is giving me solution even they were not responding to me i had made many tweets regarding this but does not getting any solution even a person had called me he confirm all the details but after than he puts my call on hold for 10 mins i was waiting for his answering call but he disconnected after this i never like to suggest anyone for airtel the worst service i had ever used they just making a fool with showing that they have the no.1 network service provider.
Please take some action

Dear...

I am using airtel no [protected] since long time back. Buy internet speed is very slow even i can not surf whats app and facebook properly.

I lodge a complaint against it but problem yet not solved. The are claim that airtel is a indias fastest network we are shown daily commercials on tv.
But we are facing problem everyday with internet speed, call drop and busy rought.

Dear sir / madam
I have received message from my airtel app today morning that recharge 248 and get 1.4 gb/day and unlimited calls for 82 days. I had proof of that in the form of screen shot. After recharge only 3 gb of data credited to my account. Sir who is responsible for misleading to recharge. Airtel company people are suddenly change the plan in the app after complaining to customer care. The customer care people sitting are totally irresponsible and their response is pathetic. Sir i want my money back. Because other companies are giving 3gb data at rs 51. Why should i pay 248. I want justice. Please act as soon as possible.

Today while using "my airtel" application i was checking some offers on my dad's contact number, later on with the same application i tried to recharge my number and it recharged my dad contact number, even i'm logged in the application with my own contact number.
I called up customer care and had a talk with an executive he, instead of giving solution to my complaint, denied any help from the side of airtel.
Now my dad's number...

I have raised complaint service request number 72790915 for disconnect permanently for airtel digital tv i'd [protected]-005.

Email communication reference number [protected] has not resolved along with per day basis charge deduction till yet.

Kindly take immediate action with valuable care about this matter otherwise within expiration date: 23/apr/18, i will be switched to other digital tv connection without any further interaction.

All the time you peoples are dingdong during disconnect permanently connections.

Date 30/03/2018 16:48 (Ae-650100) to sms send my mobile no. [protected] rs. 99 mein unlimited local, std aur roaming call hi 100 sms/din 1gb 28 din ke liye, so i'm read this message and recharge date 30/03/2018 16:50 but offer not activate my number so i'm call to airtal customer care but customer care executive not sufficient answer to me o i request plz this offer activate my number

Dear sir

I would like to take only few minutes of you’re kindly help me solving my issues

When team and managers of airtel say that they will discuss your issues with their nodal manager and get back to you so it means they should get back to me and should not call time and again and harass me for paying bill,
Airtel always over promised and under deliver

There are several time when you (Airtel) keeps changing their words

This was my problem and till now no solutions

Regarding our payment of mobile number [protected] and [protected] when we had a word with one of their representative for roaming plan nothing was mentioned to us later the following was the communication.

When i had a word with airtel representative they said that for the over charged bill rs 3000 per person amount will be adjusted (As they will wave off the said amount and to my surprise again i got a mail with the revised amount wherein the adjustments amount is mentioned nowhere. (No adjustment were made to any of the number)
Yesterday while on call i told by one of the airtel representative that while doing roaming the customer care person never told be about add on package which was activated on my phone also on which she mentioned (Ok sorry its a mistake from our side i really apologize for that i will wave off that rs550 addon. I have a question when it is a mistake from airtel end its ok they will wave off the amount otherwise they will keep a person on a gunpoint and take out the money.
If we are on roaming plan so how the data got used so much isnt roaming plan has internet usage also. Do you think if person is traveling they ll not take a roaming plan.

As mention data usage on my bill i disagree on the usage which is mention in the bill i dont know how it is mentioned because we where on islands where there was no service was available and we lived on wifi even at mumbai airport and even on srilanka airport. While at mumbai and srilanka airport i receive a message of 7000 and immediately switched off my data package and i believe you also know that all airports provide wifi and phone need to be switched off or have to be on flight mode when you are at flight i am not denying that we mustn’t have used yes we have used but not more than the message what we got 6000 to my husband and and 7000 to me. I can afford to pay the limited payment not more than that we will not pay this huge amount. Because of this wrong billing i am willing to pay only the message what my husband and me got for the usage that is 6000 and mine 7000.
All the calls have been recorded for the training and quality purposes i request you to kindly see how many times i have had discussed my issues and how many time i have got fake promises of getting back to me with a solution it’s been a month and i a still awaiting reply
Also i received called from the higher end manager where he was very rude and he said the reading of data usage for my bill is correct and its accurate. He was forcing me to accept and pay this huge amount of 30, 000 for me and 9000 for my husand
Sir if you go and see in airtel gallery there are 120 people arguing and fighting only about excess bill
Sir airtel people is chor and liar

Awaiting the earliest reply

I have recently recharged for rupees 248 as airtel app showed me that if i recharge for 248 i will get 1.4 gb per day and unlimited call for 82 days but when i recharged i got 3 gb only for 28 days.. Airtel has cheated me and sir i request you to respond as soon as possible.. This recharge took place today by me through airtel app.. I got all proofs and screen shot of my bill and transaction and all the details that airtel has provided me about the 248 recharge. I hope you will understand and take action on this issue as soon as possible.. My airtel number is [protected]

I did a recharge today on airtel using my airtel app. Value displayed was rs 248 and the benefits were 1 gb data per day, unlimited calling etc for 82 days. When i completed the recharge, 3gb data was credited to my airtel account balance for 28 days. I refreshed the page again and found that the benefits i was looking for were available for rs 448. I refreshed 3-4 times and found the same benefits were available for rs 248. I took a screenshot of the same.
There is a bug in this app that sometimes it shows wrong amount for different benefits.
Please get this resolved as soon as possible.

Airtel app, transaction failed, but money deducted from debit card
Hi,

Today (30/03/2018) i have done the recharge of 1398 (Two times) for mobile number [protected] from airtel app through the debit card. Transaction showing failed and also showing time out error, but money for debited from my account. And this is the second time, which was happening. Please help me in this. Return that amount asap

With regards prahlad audichya