[Resolved]  Akai — 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model

Akai Televisions Purchased through Amazon sold by DS Cloudtail India Pvt Ltd & Marketed By Hometech Digital Pvt Ltd. — Counterfeit AKAI TV sets are being sold by certain dealers, No after sales support
I purchased a 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model through Amazon sold by DS Cloudtail India Pvt Ltd259Q1ZH, TCI Warehouse, Unit 1, SF No. 496/A, 497, Mopperipalayam, Village, Post- kaduvettipalayam, Karumathampatti, Palladam Taluk, Coimbatore, TN- 641659, PAN No. AAQCS4259Q, GST Regn No. 33AAQCS4 & Marketed By Hometech Digital Pvt Ltd vide Invoice No. IN-SCJB-139958 dated 22 Mar 2022 and the item was delivered at my place around a week time. The installation was supposed to be completed by the OEM/Supplier within 48 hours of delivery but to my dismay the OEM/ Supplier never bothered to install the product and after a month of ordeal they requested me to take the help of local technician for installation and the product was installed somewhere end of April 2021. This lackadaisical attitude of the supplier was also communicated to Amazon through email time and again.

Unfortunately, the TV stopped working exactly after a year plus few days. It was during 17th of May the display of the Television had been off thus forcing me to search for the customer care numbers provided on the warranty book let as well as Akai Website. To my astonishment, none of the numbers provided on the warranty booklet including the website address of the Akai are functioning/ not responding to calls/ non existent. The picture was appearing on the top of the Screen and below half was having horizontal lines. Finally, somehow I got in touch with their executive at AKAI and obtained a complaint no. PA[protected] on 21 May 2022 and after that so many executives called me from different nos. On 23 May 2022 someone from UNIQPLUS operating under UNIQARE (GST. 32AKIPS06222C1ZP) reached my house on 30 May 2022 and diagnosed as Panel Complaint and provided a receipt vide no A1976 by paying Rs 650/- service charge.

The service centre told me after feeding my TV model no. in their system that the TV is having 1+2 years of warranty and the product will be replaced within a week as was communicated by their source. I have the screen shot exchanges between the AKAI service 24x7 and the local service centre. The service centre told me that they forwarded a request for replacement of Panel and expected within a week as the panel will be covered in the warranty for two years. Further, he told that he cannot assure anything about the TV as the spares are provided by OEM otherwise, I need to throw it out. Now whenever I contact the service centre they asked to contact OEM/ their Manager in Chennai ( Mr Karthik- [protected]) and OEM in turn asks me to contact Amazon like this they keep on ping ponging me among themselves. The TV is laying like a white elephant for the past almost one month in my house and I am fed up of complaining daily to the above named people. Now the OEM says they provide only standard warranty of 1 year and Amazon has to provide further service whereas, amazon is asking a denial letter from the OEM so that they could provide the service, the local service centre says from their past experiences that AKAI (OEM) does not send the panel at all. I am the only sufferer in this case. I even spoke to AKAI Chennai Manager Mr Karthik but also of no use. It may please be noted that there were innumerable complaints pending at the online complaint platform of various customer sites and that itself is the solid proof that the company is a fly by night operator or selling counterfeit products with the help of some local technicians.

I am really taken aback by the irresponsible attitude of these people. To be precise, being a supplier of the AKAI product Amazon also can’t get away from their moral responsibilities. A solution has to be found by Amazon immediately and can’t take the customers for granted. This is purely a criminal act in which I feel a lot of hands are involved and in the process lakhs of gullible customers are getting duped and the customers are losing so much of money besides undergoing unwanted harassment also. Kindly suggest how to go about to claim my right and to bring the offenders to the books. What action should I take against the Dealer who is said to be involved in selling this type of bad / counterfeit TV sets and other contraband over the last many years duping several customers?

An immediate action in this regard will be highly appreciated.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Jun 22, 2022
Complaint marked as Resolved 
Not at all resolved. How come it is written as resolved. Very Surprising.
Akai customer support has been notified about the posted complaint.
Jun 22, 2022
Updated by jaymannil
This is again cheating the consumer. I think legal action to be initiated against the company.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Akai Phone
    +91 12 4430 5000
    Akai Address
    Plot No. 97, Sector-44, Gurgaon, Haryana, India - 122002
    View all Akai contact information