[Resolved]  Akai — Akai 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model through Amazon sold by DS Cloudtail India Pvt Ltd

Akai Televisions Purchased through Amazon sold by DS Cloudtail India Pvt Ltd & Marketed By Hometech Digital Pvt Ltd. — Counterfeit AKAI TV sets are being sold by certain dealers, No after sales support
I purchased a 43" Fire TV Edition Full HD Smart LED TV AKLT43S-DFS6T Black 2020 Model through Amazon sold by DS Cloudtail India Pvt Ltd259Q1ZH, TCI Warehouse, Unit 1, SF No. 496/A, 497, Mopperipalayam, Village, Post- kaduvettipalayam, Karumathampatti, Palladam Taluk, Coimbatore, TN- 641659, PAN No. AAQCS4259Q, GST Regn No. 33AAQCS4 & Marketed By Hometech Digital Pvt Ltd vide Invoice No. IN-SCJB-139958 dated 22 Mar 2022 and the item was delivered at my place around a week time. The installation was supposed to be completed by the OEM/Supplier within 48 hours of delivery but to my dismay the OEM/ Supplier never bothered to install the product and after a month of ordeal they requested me to take the help of local technician for installation and the product was installed somewhere in May 2021. This lackadaisical attitude of the supplier was also communicated to Amazon through email time and again. In this connection, you may verify my mail addressed to [protected]@amazon.com dated 23 Mar 2021 till 29 Apr 2021.
Unfortunately, the TV stopped working exactly after a year plus few days. It was during 17th of May the display of the Television had been off thus forcing me to search for the customer care numbers provided on the warranty book let as well as Akai Website. To my astonishment, none of the numbers provided on the warranty booklet including the website address of the Akai are functioning/ not responding to calls/ non existent. The picture was appearing on the top of the Screen and below half was having horizontal lines. Finally, somehow I got in touch with their executive at AKAI and obtained a complaint no. PA[protected] on 21 May 2022 and after that so many executives called me from different nos. On 23 May 2022 someone from UNIQPLUS operating under UNIQARE (GST. 32AKIPS06222C1ZP) reached my house on 30 May 2022 and diagnosed as Panel Complaint and provided a receipt vide no A1976 by paying Rs 650/- service charge.

The service centre told me after feeding my TV model no. in their system that the TV is having 1+2 years of warranty and the product will be replaced within a week as was communicated by their source. I have the screen shot exchanges between the AKAI service 24x7 and the local service centre. The service centre told me that they forwarded a request for replacement of Panel and expected within a week as the panel will be covered in the warranty for two years. Further, he told that he cannot assure anything about the TV as the spares are provided by OEM otherwise, I need to throw it out. Now whenever I contact the service centre they asked to contact OEM/ their Manager in Chennai ( Mr Karthik- [protected]) and OEM in turn asks me to contact Amazon like this they keep on ping ponging me among themselves. The TV is laying like a white elephant for the past almost one month in my house and I am fed up of complaining daily to the above named people. Now the OEM says they provide only standard warranty of 1 year and Amazon has to provide further service whereas, amazon is asking a denial letter from the OEM so that they could provide the service, the local service centre says from their past experiences that AKAI (OEM) does not send the panel at all. I am the only sufferer in this case. I even spoke to AKAI Chennai Manager Mr Karthik but also of no use. It may please be noted that there were innumerable complaints pending at the online complaint platform of various customer sites and that itself is the solid proof that the company is a fly by night operator or selling counterfeit products with the help of some local technicians.

I am really taken aback by the irresponsible attitude of these people. This is purely a criminal act in which I feel a lot of hands are involved and in the process lakhs of gullible customers are getting duped and the customers are losing so much of money besides undergoing unwanted harassment also. Kindly suggest how to go about to claim my right and to bring the offenders to the books. What action should I take against the Dealer who is said to be involved in selling this type of bad / counterfeit TV sets and other contraband over the last many years duping several customers?

An immediate action in this regard will be highly appreciated.

Regards

M jayaprakash
[protected]