Akasa Air — Paid for Priority Luggage but luggage came with all other bags

PNR HY55WA & PNR E4QG3M. I paid for Priority luggage for both these flights. But luggage came with all other bags. So service as promised and paid for was not delivered. I complained to the airline on 7 October 2022 asking for refund but still they haven't taken any action on it. I have both videos to prove my point.