Akasa Air Complaints & Reviews

I am writing for the refund for my air ticket under
Booking ID PNR XYW5PD & PNR K3LYVI.
Cancelled on 10th Sep 2025
Time delay 75 days
Flight from AUH to BOM & BOM to AUH
No of cancelled tickets: 5
Refund Amount approx. INR 50k
Despite fulfilling all requirements from my side, I have not yet received my refund. As per airline policies and consumer protection guidelines, I am entitled to a...

- On receiving a cancellation message from Akasa Air, i confirmed with customer care that rescheduling was not possible, and so i booked another flight at a significantly higher cost.
- Later, Akasa Air admitted that rescheduling was indeed possible and apologized, but the damage was already done.
- Akasa Air promised a refund of INR 3, 554, requested my bank details, and confirmed that the refund would be processed within 7–10 working days (by 21st May 2025).
- As of 24th May, the refund had not been received, despite multiple emails and calls, leading to mental harassment and financial inconvenience.
- Customer support responses were inconsistent and unhelpful, including a call where i was put on hold for over 12 minutes without resolution and this has happened multiple times.
- I requested for call backs but every agent said a different story and eventually didn't connect me

Hello,

We booked flight tickets from Pune to Ahmadabad, PNR numbers :PYU5FA, JC7VMK, we paid money for chosen seats but they didn't allot the chosen seats and crew staff crossed us....

I was on flight QP1120 from Mumbai to Delhi on April 13, 2025, seated at 20F. The man in 20E repeatedly encroached on my space. When I politely asked him to move, he became aggressive. Concerned for my safety, I called the crew. Ms. Renuka responded but shockingly chose to apologize to the man instead of intervening. Despite clearly expressing my discomfort, she ignored my complaint and took no steps to protect me. I was forced to sit through...

I selected and booked Delhi to Mumbai flight on 20th Nov 23, via Akasa web booking. Akasa deducted Rs 11, 481 from my bank account. Thereafter they said that booking is not accepted and we will refund in full in 5-7 days. It has been 22 days and no refund. Email and phone inquiries are answered with just standard reply - 'we have processed the refund and you will receive money soon, please have patience'. I don't believe that why did they take my money within few seconds, when they had no intention of confirming the booking, and when money is taken in few seconds, why it takes them 3 weeks already and not refunded.
PNR VYUVHA and RDI4TH (they gave 2 PNRs, but no confirmation.
Case ID 698677

My name is pinky kamdar and while returning from Hyderabad to Ahmedabad at .7.15 pm I landed on 23rd june2023..I asked for wheelchair which already I had on my ticket..still they said go out till 1 km and find yourself..I asked a staff nitesh he told me ek thi woh nikal gayi..go walking..I found that a girl was on boar Dr ing next flight I complained her about all what I was undergoing..and she instead of any support she told aap ne hi nahi...

Dear All,

This is regarding the booking for PNR Y7VPYZ. The flight was scheduled to take off at 6:55am on 6th May 2023. We had cleared our check in as well as security and were in the lounge at Bangalore airport. We were supposed to board by 6:30am and got multiple calls from the staff. At 6:31am, we called back and mentioned we were on our way to the gate. We reached the gate at 6:35am but were not allowed to board. (Mr. Gopikrishnan - Duty Manager)

We went to the kiosk to reschedule where we were told we need to pay INR 2000 extra person. And that there was a Central Government rule which doesn't allow passengers to board after the 25min cutoff. We paid and took tickets for the next flight scheduled at 10:20am.

While waiting at the airport, we saw multiple airlines accepting passengers after the 25min deadline. Thus, we starting looking for the DCGA rule which we could not find. In fact, in the next flight we boarded, the last passenger entered at 10:03am when the gate shuts at 9:55am as per the rule.

We have two issues:
1. The duty manager was extremely inconsiderate, rude and unwilling to help.
2. The kiosk attendant lied to us about the Central Government rule and 25min cutoff.

This holistically feels like a way of arm twisting the customer to pay more. In general, the behaviour was callous, unhelpful and making us feel like criminal for being 3-4mins late when flights are so often late by 2-3hrs. 3-4mins of courtesy can be shown to a customer who has already checked in and crossed security. Post research, we found that the airline is also responsible to get the passenger inboard, once they have cleared security on time.

The new boarding pass for the 10:20am flight mentions boarding should begin at 9:20am sharp. However, the boarding started at 9:25am. However, this time we were expected to 'understand'.

After 2 weeks of complaining and following up, the airline has come back and said it was a 'base flight'and thus could not be delayed. However, we were at the gate at 6:35am, 20mins before take off. There was no way the flight could have been delayed because o[censored]s. It was just a matter of extending basic courtsey. Instead we were treated badly, spoken to rudely, given false information regarding DGCA rules, extorted for money and the airline refused to even acknowledge their mistake. It is my sincere request that the airline realises this and does not take consumers for granted. We deserve to be adequately compensated for this ordeal and request your support in ensuring that companies do not fool and extort consumers as they please.

Thanks

Best Regards,
Saloni

PNR HY55WA & PNR E4QG3M. I paid for Priority luggage for both these flights. But luggage came with all other bags. So service as promised and paid for was not delivered. I complained to the airline on 7 October 2022 asking for refund but still they haven't taken any action on it. I have both videos to prove my point....