Akash Ganga Courier — non delivery of article /poor customer service

Address:

Thane, Maharashtra, 401208

My article was couriered from bandra mumbai on 22nd april with shipment no.[protected] thru akash ganga courier april however after 3 days there was no tracking update except "in transit". Frequent call made to mumbai ro for akash ganga did not yield anything except their response that online update can not available and customer need to call their hyderabad office.

From 25 april onwards - there have been thousand call made to hyderabd only contact #[protected] but staff is not responding by when they can deliever the article to reliance general insurance in madhapur. Most of the time they hangup the call and don't respond. Worst customer service ever. Most of all i would be loosing my insuranece claim if not deleievered in 3-4 days but it does not make any difference to akash ganga.

I wanted them to pay for my claim money loss and mental harassment by them during all this followup. I want to know legal option against akash ganga for their deed.