Akbar Travels — air ticket refund #ref no: sa[protected]

— forwarded message —
From: akbartravels.com
Date: tue, mar 26, 2019 at 4:04 pm
Subject: refund of ticket communication no 19000919
To:

Dear sir/madam,

Greeting from akbartravels.com

This is to acknowledge receipt of your ticket cancellation request. We are pleased to inform that, your ticket has been cancelled and initiated the refund of aed 645 process from our end. The same will reflect in your account statement depending upon your bank policy. We've noticed that it takes about 30 days for most refunds to hit their respective accounts as per the customers billing cycle.

You’re akbar travels ref no: sa[protected], any further correspondence with respect to this booking, we request you to kindly quote the reference number in all communication with us.

Thanks and regards

Mohamed irfan

Kindly note that, it's almost 41 days now, still refund is awaited. Since last 2 days we are contacting the customer care number, but there is no clear reply. There standard reply is, our accounts dept will contact you... And then they sincerely don't care about the customer's grievances.
Hope it is getting resolved at the earliest.