[Resolved] Akbar Travels — booking ref no: at[protected] money debited. ticket not issued

Chirag Rajda

from Indapur, Maharashtra

Address:

Mumbai City, Maharashtra, 400069

I have done a booking on 26th july for a flight from mumbai to cochin for date 18th oct for 2 pax and return cochin to mumbai on 22nd oct for 2 pax.

Payment was made for onward journey through mpesa wallet and through credit card for return journey. Same was debited and i have recd a confirmation sms. When i am checking on the akbar travel website now, the tickets are not issued. The customer care does not have any idea about my payment details. I have already shared them the screen shots of both the transactions and the debits from my account but their response is they are least interested in solving the issue.

I need my tickets to be issued asap.

+2 photos

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Nov 9, 2017

Complaint marked as Resolved

Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

Akbar Travels Customer Care's response In regards to above raised query, both the ticket copy has been sent to passenger on his registered mail id and also had call conversation with passenger to resolve his query. Passenger has two different mail id due to which ticket delivered to different mail addresses.