Akbar Travels — cancellation/refund

I had a very bad experience from akbar travels.com. I booked a single roundtrip international flight ticket (Cochin to palm beach, florida, usa) through akbartravels.com. I paid one lakh twenty three thousand fifty eight rupees. Unfortunately i had to cancel the ticket for family emergency during the kerala flooding. They charged a cancellation penalty for rupees 17166. When i called the customer service they said the airline company (Etihad airways) took the cancellation fees from us. I called the etihad and asked the details of my cancellation with the airline ref. No. Etihad customer care said the cancellation fee is only $100. And remaining balance they had already refunded to akbar travels.com. That means etihad only took 7000 ruppees. Balance 10000 rupees akbar travels robbed from my account... Kindly advise me what i have to do getting my money back...?